Shreveport Water Bill – Pay Online, Login, Phone & Account Guide

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Shreveport LA Water & Sewerage Billing

Pay a Shreveport Water Bill, Request an Extension, or Restore Service After Shutoff

Shreveport water customers should not use EPA WaterSense or a generic utility number to pay a local water bill. The correct resources are from the City of Shreveport Water and Sewerage Department, including the Self Service Portal, pay-by-phone system, payment extension text line, SWAP assistance and emergency dispatch.

Use this guide when you need to pay online, mail a payment, report a receipt after nonpayment shutoff, request a payment agreement, check a balance, report a leak or sewer emergency, or understand why your monthly bill changed.

Pay Water Bill Call Billing Text Extension Reconnect Help
Most important Shreveport rule: If your service was disconnected for nonpayment, you must make the payment and report your receipt number to the office by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, the payment must be reported by 1 PM.

Shreveport Water Bill Quick Facts

Billing / Customer Service 318-673-5510 Account help, payments, agreements, receipt reporting and billing questions.
Emergency Service 318-673-7600 24-hour water or sewer emergency service, seven days a week.
Text Extension / Receipt 318-524-8794 Text Hello to request an extension or report a payment.
Mail Payment P.O. Box 30065 Shreveport, LA 71153-0065. Include account number.

Choose the Right Shreveport Water Action

Shreveport water bill help is not one-size-fits-all. A customer making a normal payment needs a different path than someone who was disconnected, needs a payment agreement, or has a sewer backup.

I need to pay online Use the City water bill payment page or Self Service Portal. Payment steps
I was shut off Pay and report the receipt number by 1 PM for same-day reconnection. Reconnect rules
I need more time Text the extension line or request a payment agreement if past due. Extension help
I need bill assistance Check SWAP if you are eligible for water and sewer bill help. Assistance info
I have a water/sewer emergency Call emergency dispatch, not the billing office. Emergency number
My bill is high Check AWC, meter timing, leaks and usage before calling. High bill checklist

How to Pay Your Shreveport Water Bill Online

The official Shreveport Water and Sewerage payment resources include the Self Service Portal, registration option, mail payment instructions and a no-registration credit card payment option. Start from the City page so you do not land on an unrelated water conservation or third-party page.

  1. Open the official Shreveport water bill page.
    Start here: City of Shreveport Pay Your Water Bill.
  2. Choose the payment path.
    Use the Self Service Portal if you want to log in or register your water account. Use the credit card no-registration option if you only need a one-time payment.
  3. Review any card convenience fee.
    The official pay-by-phone page notes a third-party convenience fee for card payments. The City payment page also references a fee for no-registration credit card payment.
  4. Save the receipt number.
    Save the payment confirmation, receipt number, email receipt or screenshot.
  5. If disconnected, report your receipt.
    For nonpayment shutoff, call 318-673-5510 or text 318-524-8794 with your payment or receipt number.
Payment safety tip: The old page used EPA WaterSense, which is not Shreveport’s bill payment portal. Use the City of Shreveport or Shreveport Water & Sewerage official pages for payment actions.

Shreveport Water Payment Options Compared

Pick the payment option based on urgency. A routine monthly payment can be mailed or paid online, but a disconnected account needs receipt reporting and timing awareness.

Payment or account need
Official option
Best practical use
Online payment
City Pay Your Water Bill page
Normal payment, portal login, account registration or no-registration credit card payment.
Pay by phone
318-673-5510
Follow IVR prompts. Have credit/debit card information ready and expect a third-party convenience fee.
Mail payment
City of Shreveport, P.O. Box 30065, Shreveport, LA 71153-0065
Non-urgent payments. Include your account number on check or money order.
Payment extension
Text Hello to 318-524-8794
When you need more time before the bill creates a bigger problem.
Payment agreement
Call 318-673-5510
Past-due balance support. Requires a 25% deposit and four equal payments of the remaining balance.
Balance / due date check
318-673-5463
Checking water and sewer bill balances and due dates.

Service Reconnection After Nonpayment Shutoff

If your Shreveport water service was disconnected for nonpayment, payment alone may not be enough. The City says you must make the payment and then report the payment or receipt number to the office.

Same-day reconnection deadline: Report your payment or receipt number by 1 PM for same-day reconnection. Call 318-673-5510 or text 318-524-8794.
  1. Confirm the full amount needed.
    If fees, past-due balance, or agreement terms apply, paying only the old bill amount may not restore service.
  2. Pay through an official option.
    Use online, phone, or in-person payment options listed by Shreveport Water and Sewerage.
  3. Save the receipt number immediately.
    You will need it when reporting payment for reconnection.
  4. Report the receipt before 1 PM if possible.
    For same-day reconnection, the City says the payment must be reported by 1 PM.
  5. Ask about expected reconnection timing.
    Confirm whether reconnection is same day, next business day, or delayed due to field workload.

Payment Extension and Payment Agreement Help

Shreveport gives customers two important options before a past-due balance becomes a shutoff problem: payment extension and payment agreement. They are not the same.

Help type
Official path
What to know before using it
Payment extension
Text Hello to 318-524-8794
Use when you need more time and want to start the extension process by text.
Report a payment
Text 318-524-8794 or call 318-673-5510
Important after nonpayment shutoff. Save your receipt number first.
Payment agreement
Call 318-673-5510
The City says agreements require a 25% deposit of the total agreement amount plus four equal payments of the remaining balance.
Bill assistance
Check SWAP assistance
Eligible households may receive water/sewer bill help twice per year.

Prepare before calling or texting

  • Water account number and service address.
  • Current bill or shutoff notice.
  • Amount you can pay today.
  • Receipt number if you already paid.
  • Best phone number for follow-up.
  • Reason you need an extension or agreement.

Shreveport Water Assistance Program: SWAP

The Shreveport Water Assistance Program, also called SWAP, is designed to aid eligible households with water and sewer bill payments. The City says applicants may receive help twice per year.

Where to start: Open the official Shreveport Payment Assistance page and review the current SWAP instructions before applying.

Documents that may help you move faster

  • Current Shreveport water/sewer bill.
  • Account number and service address.
  • Photo ID and household contact details.
  • Proof of income or hardship if requested.
  • Shutoff notice or past-due notice if available.
  • Payment confirmation if you already made a partial payment.

Water or Sewer Emergency in Shreveport: Who to Call

Billing support and emergency dispatch are different. Shreveport maintains a 24-hour call center seven days a week for public works, water and sewerage emergencies.

24-hour emergency number: Call 318-673-7600 for water or sewer emergency service.
Problem
Use this contact
What to tell the City
Water main break or severe leak
318-673-7600
Nearest address, cross street, visible flow, road hazard and photos if safe.
Sewer backup or sewer emergency
318-673-7600
Service address, whether backup is inside/outside, visible overflow and safety concerns.
Billing issue or past-due bill
318-673-5510
Account number, bill copy, receipt number and payment agreement need.
Balance or due date question
318-673-5463
Account number, service address and billing cycle question.

High Shreveport Water Bill Checklist

A high Shreveport water/sewer bill can happen because of real usage, leaks, meter timing, sewer charge calculation, or Average Winter Consumption changes. The City notes that AWC can affect sewer charges, so a bill increase may not be only about current water use.

Check AWC / sewer charge Average Winter Consumption can affect the sewer portion of the bill.
Look for toilet leaks A running toilet can waste water quietly. Use a dye test if usage jumps.
Outdoor water use Hoses, irrigation, pools, pressure washing and yard work can raise usage quickly.
Meter-read timing Shreveport reads meters by geographical area, which affects bill mailing and due dates.
Vacant property use If a property was vacant but usage increased, check for leaks or unauthorized use.
Service line leak Wet yard, soft ground or continuous meter movement may indicate a leak.

Before calling, gather this

  • Account number and service address.
  • Current bill and previous bill.
  • Dates when usage changed.
  • Any leak repair receipt, plumber invoice or photos.
  • Notes about outdoor water use, guests, tenants or vacant property.
  • Receipt number if the issue involves payment posting.

Official Shreveport Water Bill Links and Contacts

Use these official resources instead of generic EPA links or unrelated bill-pay search results.

Pay Your Water Bill

Official City page with Self Service Portal, account registration, mail payment and credit card payment options.

Open water bill page
Payment Options

Official Shreveport Water and Sewerage payment page with reconnection, mail, phone, extension, agreement and SWAP information.

Open payment options
Online Payments

City online payments page with water bill payment, extension text line and AWC note.

Open online payments
Pay by Phone

Official pay-by-phone page with IVR payment and convenience fee note.

Open phone payment info
Payment Assistance

Official SWAP assistance page for eligible water and sewer bill help.

Open SWAP assistance
Water & Sewerage

Official department resources for customer service, billing, service options and water/sewerage information.

Open Water & Sewerage

Map to Shreveport Water & Sewerage Office

Shreveport Water & Sewerage customer service resources list the office at 505 Travis Street, Suite 320, Shreveport, LA 71101. Use official phone support first if your issue is urgent, disconnected, or related to a payment receipt.

Shreveport Water Bill FAQs

How do I pay my Shreveport water bill online?

Use the official City of Shreveport Pay Your Water Bill page. It links to the Self Service Portal, account registration, mail payment details and credit card payment without account registration.

What is the Shreveport Water and Sewerage customer service number?

Call 318-673-5510 for customer service, billing, payment agreements, account questions and payment receipt reporting.

What is the Shreveport water or sewer emergency number?

Call 318-673-7600 for 24-hour water or sewer emergency service.

How do I pay a Shreveport water bill by phone?

Call 318-673-5510 and follow the Interactive Voice Response prompts. Have your credit or debit card ready and review the third-party convenience fee.

Where do I mail my Shreveport water bill payment?

Mail payments to City of Shreveport, P.O. Box 30065, Shreveport, LA 71153-0065. Make checks payable to COS-Water & Sewerage and include your account number.

How do I request a Shreveport water bill extension?

Text Hello to 318-524-8794 to file an extension with your water bill or report a payment.

How does a Shreveport payment agreement work?

Payment agreements are for customers with a past-due balance. The City says they require a 25% deposit of the total agreement amount plus four equal payments of the remaining balance.

How do I get same-day reconnection after nonpayment shutoff?

Make your payment and report your payment or receipt number by calling 318-673-5510 or texting 318-524-8794. The City says same-day reconnection requires the payment to be reported by 1 PM.

Does Shreveport have water bill assistance?

Yes. SWAP, the Shreveport Water Assistance Program, helps eligible households with water and sewer bill payments. The City says applicants may receive assistance twice per year.

Can I check my water bill balance or due date by phone?

The City Water and Sewerage page says customers may check balances and due dates of water and sewer bills by calling 318-673-5463.

Why is my Shreveport water bill higher than normal?

Common reasons include higher actual usage, leaks, irrigation, meter timing, vacant property issues, or sewer charge changes tied to Average Winter Consumption. Check your bill and usage pattern before calling customer service.

Is WaterBillGuide.us the official Shreveport water billing website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, reconnect service, approve agreements, issue extensions or represent the City of Shreveport.

Best Next Step for Shreveport Water Customers

If your bill is current, use the official online payment page or pay by phone and save the receipt. If your service was disconnected, do not stop after paying; report the receipt number by phone or text, and remember the 1 PM same-day reconnection deadline.

Pay Online Call 318-673-5510 Text Extension / Receipt SWAP Assistance

Editorial Review and Disclaimer

This replacement guide was rewritten because the earlier Shreveport page used EPA WaterSense and generic utility contact details. This version focuses on official Shreveport Water and Sewerage payment, extension, assistance, reconnection and emergency resources.

WaterBillGuide.us is not the City of Shreveport or Shreveport Water and Sewerage. We do not process payments, access customer accounts, reconnect service, approve extensions, approve payment agreements or make billing decisions. For account-specific help, use the official City contacts and links above.

Official resources checked include Shreveport Water and Sewerage Payment Options, City Online Payments, Pay Your Water Bill, Pay by Phone, Mail-In Payment Options, Payment Assistance, Customer Service and Water/Sewerage emergency resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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