Southern Utilities Tyler TX Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical customer desk for Southern Utilities Company in Tyler, Texas. It explains the verified business office phone, service office phone, Tyler office address, what to do when looking for online login or bill pay, how ACH bank draft works, how to start or terminate service, how to check whether Southern or the City of Tyler is your provider, how to handle high bills, water restrictions, water-quality reports and PUC/TCEQ-style next steps.
Start Here: Southern Utilities Phone, Payment and Login Reality Check
Online login note: Southern Utilities’ official homepage and customer-forms pages clearly publish phone, office and form routes. They do not clearly publish a self-service customer login or online bill-pay portal in the visible official content. Before entering account or card details anywhere, verify the payment link with the Business Office or use the exact instructions printed on your current bill.
Need |
Best verified route |
Prepare first |
Do not miss |
|---|---|---|---|
Ask how to pay your water bill |
Business Office: 903-593-2588 |
Account number, service address, name on bill, due date and payment method. |
Do not rely on a third-party “bill pay” page unless it is printed on your bill or confirmed by Southern Utilities. |
Visit or pay in person |
218 N. Broadway Ave., Tyler, TX 75702. |
Bill stub/account number, ID if account change is needed, and payment method accepted by the office. |
Office hours on the official homepage are 8 AM-4 PM, Monday-Friday. |
Set up recurring payment |
Account number, checking or savings account, routing number, account number, signatures and check copy. |
ACH drafts occur 2 or 3 days before the due date on the monthly statement. |
|
Start water service at existing facility |
Service address, landlord/owner details, customer identity, billing address and required inspection documents if applicable. |
Tenants may need landlord involvement because Southern’s application says tenant applications must be countersigned by the owner. |
|
New construction or new water service |
Application for Facilities Requiring New Water Service. |
911 address, directions, subdivision/lot/block, county, water use type, easements and CSI/backflow documents if required. |
Potable service may be denied until required Customer Service Inspection and backflow documentation is submitted. |
Stop service / final bill |
Account number, customer name, billing address, requested termination date and final-bill forwarding address. |
Termination form excludes weekends and holidays and says the final bill reflects usage through the termination date. |
|
Report service issue, pressure, outage or field problem |
Service Office: 903-566-3511 |
Exact service address, subdivision, cross street, issue type, visible leak/pressure/no-water details and callback number. |
Use the Service Office for field issues; use the Business Office for billing/payment questions. |
Rusk or Gregg County customer |
Account number, county, service address and current bill. |
Use the county-specific phone when your bill or service area is Rusk/Gregg, not the City of Tyler utility office. |
Southern Utilities vs City of Tyler: Confirm the Provider Before Paying
Tyler-area customers may see several different names: Southern Utilities Company, City of Tyler Water Utilities, a sewer-only provider, a landlord, an apartment biller or a separate district. The safest provider match is the company name printed on the current bill.
Southern Utilities Company
Private investor-owned water utility. PUC lists Southern Utilities as an active water utility with CCN 10762 and primary county Smith.
City of Tyler Water Utilities
A separate city utility with its own water business office, portal, customer service and payment process. Do not pay City of Tyler if your bill says Southern Utilities.
Landlord / sewer / HOA billing
Some residents may have water, sewer, trash or landlord charges split across different entities. Ask who owns the water account before paying.
What the bill says |
Use this route |
Reason |
|---|---|---|
Southern Utilities Company |
Southern Utilities official site, 218 N. Broadway office, 903-593-2588 or 903-566-3511. |
Southern is the named water provider; its payment/account process is separate from the City of Tyler. |
City of Tyler Water Utilities / TWU |
City of Tyler Utility Billing page and City customer service. |
City of Tyler has its own customer portal, pay-by-phone, office and service center. |
Apartment, management company or landlord |
Lease/resident portal first, then ask who holds the master water account. |
Tenant billing may be submetered, allocated or passed through. |
Sewer-only provider or utility district |
Match the exact sewer provider, not the water provider. |
Water and sewer may not always be billed by the same company in the Tyler area. |
Official Southern Utilities Tyler TX Phone, Address, Hours and Forms
Business Office
Phone: 903-593-2588
Fax: 903-593-1997
Use for: bills, payments, account status, ACH draft, new customer questions, final bills and documentation.
Tyler office
Southern Utilities Company
218 N. Broadway Ave.
Tyler, TX 75702
Hours: 8 AM-4 PM, Monday-Friday.
Service Department
Phone: 903-566-3511
Rusk & Gregg Counties: 866-865-5722
Use for: field service, outage/pressure/leak routing, water-quality report questions and service-related calls.
Bill Pay and Login: What to Do Safely in 2026
Call first
For exact payment methods, call 903-593-2588 with the account number from your bill.
Use office route
Visit 218 N. Broadway during posted hours for account-specific payment or service paperwork.
ACH bank draft
Southern publishes an ACH form for monthly drafts from checking or savings.
Avoid unverified portals
No official self-service login is clearly shown in Southern’s visible official page text; verify any portal before entering data.
Read the current bill first
Look for account number, due date, customer name, service address, payment mailing address, office instructions and any note about online or bank draft options. Bills can change faster than old search results.
Call the Business Office before using a payment link
Ask whether the payment link or payment method is currently authorized for Southern Utilities. This is especially important because many online search results mix Southern Utilities with City of Tyler, Paymentus pages, review sites or unofficial bill-pay guides.
Use ACH for recurring monthly payment
The ACH form authorizes Southern to debit a checking or savings account each month 2 or 3 days before the due date shown on the monthly water statement. Attach the required check copy and return it by mail, fax or email as listed on the form.
Save proof for every payment
Keep the check number, money order receipt, ACH form copy, account number, date, amount and employee/confirmation note until the next bill shows the payment was applied.
Payment / account method |
Verified status |
Best use |
Watch out |
|---|---|---|---|
Business Office phone |
Verified official phone: 903-593-2588. |
Ask payment methods, due amount, account status, service start/stop, ACH and final-bill questions. |
Do not give card/bank details to an unexpected caller. Call the official number yourself. |
In-person office |
Verified official location: 218 N. Broadway Ave., Tyler. |
Account paperwork, urgent questions, service applications and payment clarification. |
Office hours are 8 AM-4 PM Monday-Friday; verify holiday closures. |
ACH bank draft |
Verified official ACH form. |
Recurring monthly water-bill payment from checking or savings. |
ACH cancellation requires written request and 30 days to process. |
Mail payment |
Confirm current payment mailing address on the bill or with the office. |
Routine non-urgent check or money-order payment. |
Never mail cash; allow enough time before due date. |
Drop box |
Not clearly described in the official visible site text reviewed here. |
Use only if the bill or office confirms a current drop-box location. |
Ask posting time if the bill is late or close to cutoff. |
Online login / card portal |
No clearly visible official login link on Southern’s official page text reviewed here. |
Use only if printed on your bill or confirmed by 903-593-2588. |
Unofficial bill-pay guides may show outdated or unverified links. |
Automatic draft after returned bank draft |
ACH form says one returned bank draft can make the request null and void. |
Customers with stable bank accounts and enough balance before draft date. |
If Southern terminates ACH after a returned draft, the form says 12 consecutive on-time monthly payments are required before re-entry. |
Start, Restore, Transfer or Terminate Southern Utilities Water Service
Existing service address
- Use the Application for Facilities with Existing Water Service.
- Prepare account/service address and customer identification details.
- Tenant applications may require landlord countersignature.
- Ask if a customer service inspection is required before service can begin.
- Keep a copy of every submitted page.
New construction / new facility
- Use the Application for Facilities Requiring New Water Service.
- Prepare 911 address, directions, county, subdivision, lot/block and intended water use.
- Recorded easement may be required if no dedicated public utility easement exists.
- Customer Service Inspection and backflow documentation may be required.
- Temporary non-potable construction water has separate rules.
Terminate service
- Use the Request for Termination of Water Service form.
- Include account number, customer name and requested termination date.
- Weekends and holidays are excluded on the form.
- Provide final-bill forwarding address.
- Pay the final bill immediately upon receipt.
Customer-side responsibility: Southern’s application says the customer’s piping and equipment on the premises must be maintained by the customer, and the customer must install and maintain a cut-off valve on the customer side of the meter within three feet of the meter.
Service task |
Official form / route |
Practical next step |
|---|---|---|
Start service where a meter/account already exists |
Application for Facilities with Existing Water Service. |
Call 903-593-2588 to confirm deposit, ID, landlord/owner signature and service-start timing. |
Start service at a new facility or new construction |
Application for Facilities Requiring New Water Service. |
Ask the Service Office about easement, tap, meter, inspection and temporary water requirements. |
Landlord requesting water service to tenant |
Application for Landlord or Property Manager Requesting Water Service to Tenant. |
Confirm who guarantees payment and whose name appears on the account. |
Material plumbing changes or irrigation install |
Customer Service Inspection Certificate and/or backflow report. |
Use a state-licensed inspector/tester and submit required certification before service problems occur. |
Stop service |
Request for Termination of Water Service. |
Submit the signed request before move-out and keep proof of the requested date. |
Change billing address |
Customer Address Change form. |
Update mailing address before moving so final bills and notices are not missed. |
High Bill, Late Bill, Missing Bill or Account Problem: What to Check
Usage first
Compare gallons, days in billing period, prior balance and the normal season for your property before assuming a meter error.
Private leak check
Check toilets, irrigation, hose bibs, water softener, pool fill, livestock troughs and service line between meter and building.
Get office review
Call 903-593-2588 and ask what the bill shows, what payment is due now and what documentation is needed for any review.
Problem |
What to check |
What to ask Southern Utilities |
|---|---|---|
Bill is much higher than normal |
Prior balance, number of billing days, usage, irrigation schedule, toilets and private service line. |
“Can you review the meter read, normal usage and whether a reread or leak review is available?” |
No bill received |
Mailing address, landlord forwarding, ACH enrollment and old address. |
“What is the current balance and due date, and what address is on file?” |
ACH draft did not happen |
Whether ACH was active, sufficient funds, returned draft, bank account/routing change. |
“Is my ACH active, was a draft returned, and do I need to submit a new form?” |
Water is off or at risk |
Past-due amount, field/service note, payment posting, returned payment and reconnection rule. |
“What exact amount and payment method will restore or protect service?” |
Landlord/tenant dispute |
Lease, account holder, landlord guarantee, final billing and written notices. |
“Who is the customer of record, and who is responsible for unpaid charges?” |
Meter or pressure concern |
Meter-box condition, pressure at one fixture vs whole property, neighbors affected, time issue started. |
“Should I contact the Service Department, and is this public-side or customer-side?” |
Water Restrictions and Outdoor Watering Rules
Stage One notice
Southern’s posted Stage One notice asks customers to voluntarily restrict nonessential water use and limit landscape irrigation/outside lawn watering.
Even addresses
Stage One schedule lists even-numbered street addresses for Monday and Wednesday only, between 10 PM and 6 AM.
Odd addresses
Stage One schedule lists odd-numbered street addresses for Tuesday and Thursday only, between 10 PM and 6 AM.
Restriction topic |
Posted Stage One detail |
Customer action |
|---|---|---|
Nonessential water use |
Voluntary reduction of outside uses such as washing windows/siding, driveways, vehicles, boats and trailers. |
Delay nonessential outdoor washing during restriction periods. |
Even-numbered street address |
Water between 10 PM and 6 AM on Mondays and Wednesdays only. |
Program irrigation controller to those days/times. |
Odd-numbered street address |
Water between 10 PM and 6 AM on Tuesdays and Thursdays only. |
Program irrigation controller to those days/times. |
Friday, Saturday, Sunday |
Stage One schedule specifically excludes Fridays, Saturdays and Sundays. |
Do not set weekend watering unless Southern publishes a newer rule. |
Future Stage Two |
Mandatory restrictions could limit lawn watering to one day per week and require shut-off nozzles on outside hoses. |
Watch notices and call the Service Office before assuming rules changed. |
Future Stage Three |
Only health, safety and sanitary water use would be allowed; no outside use. |
Prepare drought plans for landscaping, businesses and livestock before Stage Three. |
Verify before watering: the posted Stage One notice says it remains in effect until customers are notified otherwise. Call 903-566-3511 if you need the current restriction stage for your subdivision or county.
Water Quality, PWS ID, Source Water and Lead/Copper Information
PWS TX2120063
The 2024 Smith/Cherokee Consumer Confidence Report identifies Southern Utilities Company as PWS TX2120063.
Sources
Smith/Cherokee water comes from groundwater wells in Carrizo-Wilcox, Wilcox, Queen City and Carrizo sand aquifers, plus purchased/resold City of Tyler water.
Report contact
The report lists Scott Pope at 903-566-3511 for questions about the report or water utility issues.
Water-quality topic |
Official detail |
Customer action |
|---|---|---|
2024 Smith/Cherokee CCR |
Southern states the drinking water meets or exceeds all federal EPA drinking-water requirements. |
Use the current report before making claims about contaminants or safety. |
Spanish assistance |
The report says Spanish assistance is available by calling 903-566-3511. |
Call if the household needs the report translated or explained in Spanish. |
Source water |
Groundwater sources in Smith and Cherokee Counties plus purchased/resold City of Tyler water blended into the distribution system. |
Ask whether your specific area is groundwater, blended water, purchased water or another system segment. |
Lead and copper |
Southern publishes EPA Lead & Copper Water Service Line Survey Results and related water-line information. |
Review the survey results and submit/update private service-line information if requested. |
Taste, color or odor |
CCR says taste/odor-causing secondary constituents can affect appearance and taste; report persistent concerns. |
Note whether issue is hot/cold, one tap/all taps, time started and whether neighbors are affected. |
Boil-water notice |
Southern’s homepage recently displayed a rescinded boil-water-notice message and details link. |
For any future notice, follow the exact current notice until Southern rescinds it. |
CCR timing note: Consumer Confidence Reports summarize annual water-quality data. They do not replace live boil-water notices, outage messages, pressure advisories or service-specific instructions.
PUC, TCEQ and Complaint Escalation for Southern Utilities Customers
PUC utility record
Use the Texas PUC Water Utility Search to confirm Southern Utilities’ CCN 10762, ownership type, counties and responsible-party information.
Billing or service dispute
Call Southern first, document dates/names/receipts, then use PUC customer complaint resources if the issue remains unresolved.
Water quality issue
Use Southern’s CCR, TCEQ Drinking Water Watch and direct service office contact for quality, pressure or compliance questions.
Issue |
First step |
Escalation / record source |
|---|---|---|
Wrong balance or payment missing |
Call 903-593-2588 with receipt/check/ACH details. |
PUC complaint only after giving utility a chance to resolve and documenting the dispute. |
Service denied or new connection cost dispute |
Ask Southern for a written explanation of charges and requirements. |
Southern’s application says applicants/customers may appeal certain costs to TCEQ or another regulatory authority with jurisdiction. |
Water pressure / outage / field issue |
Call 903-566-3511 and record date/time, location and response. |
PUC/TCEQ routes may apply depending on service reliability or drinking-water compliance issue. |
Water quality concern |
Ask for the current CCR and any live notice affecting your system. |
TCEQ Drinking Water Watch / EPA SDWIS can help verify public-water-system records. |
Provider identity |
Check the bill name and PUC Water Utility Detail. |
Southern Utilities CCN 10762; do not confuse with City of Tyler Water Utilities. |
Report Leaks, No Water, Pressure Problems and Private Plumbing Risks
Use the service phone for active field issues
- Call Service Department at 903-566-3511.
- Use 866-865-5722 for Rusk & Gregg County route when applicable.
- Give exact address, cross street, subdivision and callback number.
- Describe whether the issue is no water, low pressure, leak, meter-box problem or water quality.
Call before digging
- Use Texas 811 before fencing, trenching, tree planting, irrigation repair or service-line work.
- Private lines after the meter may still need a plumber or private locator.
- Do not create cross-connections with private wells, irrigation systems or chemical sources.
- Backflow assemblies may require annual testing and reports.
Problem |
What to say |
What to prepare |
|---|---|---|
No water or low pressure |
“My address has no water/low pressure. It started at [time].” |
Neighbors affected, valves open/closed, bill status and nearby utility work. |
Water at meter box |
“There is water leaking at or near the meter box at [address].” |
Street side vs house side if known, photos only if safe and callback number. |
Private service-line leak |
“The meter appears to move when everything is turned off.” |
Plumber findings, repair date, photos and usage history. |
Sprinkler/backflow issue |
“I installed or repaired irrigation/backflow equipment and need to know what inspection report is required.” |
Licensed tester/inspector report, assembly details and service address. |
Taste, odor or color |
“My water has [taste/odor/color] at [one tap/all taps], hot/cold, since [time].” |
Location, fixtures affected, recent main work and whether neighbors have same issue. |
Map: Southern Utilities Company Office in Tyler
Use this map for the verified Southern Utilities office at 218 N. Broadway Ave., Tyler, TX 75702. Call first if you need same-day billing help, accepted payment methods, service restoration, forms or account-specific instructions.
Route |
Address / link |
Use for |
|---|---|---|
Southern Utilities office |
218 N. Broadway Ave., Tyler, TX 75702 |
Business office, billing questions, payment confirmation, new service paperwork and customer forms. |
Business Office |
Bill pay, account status, ACH bank draft, service applications, final bill and account documents. |
|
Service Department |
Leaks, pressure, no-water, water-quality report questions, source-water questions and field service. |
|
Customer Forms |
Existing/new service, landlord/tenant service, ACH, address change, termination, CSI and backflow forms. |
|
Water Quality Reports |
Consumer Confidence Reports for Smith/Cherokee, Rusk and older report years. |
Southern Utilities Water Tyler TX FAQ
What is the Southern Utilities Tyler TX phone number?
The Southern Utilities Business Office phone is 903-593-2588. The Service Department phone is 903-566-3511. Rusk and Gregg County customers can use 866-865-5722.
Where is Southern Utilities Company in Tyler?
Southern Utilities Company is listed at 218 N. Broadway Ave., Tyler, TX 75702. The official homepage lists office hours as 8 AM to 4 PM, Monday through Friday.
How do I pay my Southern Utilities water bill?
Call the Business Office at 903-593-2588 or follow the payment instructions printed on your current bill. The official site clearly lists office, phone and ACH form routes; it does not clearly display a verified self-service online login in the visible official content reviewed here.
Does Southern Utilities have an online login?
No clearly verified self-service login was visible on Southern Utilities’ official homepage or customer-forms page during review. Before using any online payment link, confirm it with the Business Office or use the exact link printed on your bill.
Can I set up automatic bank draft with Southern Utilities?
Yes. Southern publishes an Automatic Bank Draft Program form. The form authorizes monthly debit from checking or savings 2 or 3 days before the due date shown on the monthly water statement.
How do I start Southern Utilities water service?
Use the appropriate application from the Customer Forms page: existing water service, new water service, or landlord/property manager service to tenant. New construction may require easements, customer service inspection and backflow documentation.
How do I stop Southern Utilities water service?
Use the Request for Termination of Water Service form. It asks for account number, customer name, requested termination date, and final-bill forwarding address. The form says weekends and holidays are excluded.
Is Southern Utilities the same as City of Tyler Water Utilities?
No. Southern Utilities Company is a private investor-owned water utility listed by Texas PUC with CCN 10762. City of Tyler Water Utilities is a separate city utility with separate billing and payment routes.
What is Southern Utilities’ water system ID?
The 2024 Smith/Cherokee Consumer Confidence Report identifies Southern Utilities Company as PWS TX2120063. Use the current report and TCEQ/EPA records when checking water-quality information.
Is this the official Southern Utilities website?
No. This is an independent informational guide. Use SouthernUtilitiesCompany.com, your bill, 903-593-2588, 903-566-3511, 866-865-5722, Texas PUC and TCEQ/EPA resources to verify live balance, payment methods, service status, restrictions and water-quality details.
30-Second Southern Utilities Tyler Checklist
Provider: Southern Utilities Company, not City of Tyler Water Utilities, if the bill says Southern Utilities.
Business Office: 903-593-2588; Service Department: 903-566-3511.
Rusk/Gregg Counties: 866-865-5722.
Office: 218 N. Broadway Ave., Tyler, TX 75702; 8 AM-4 PM Monday-Friday.
Login: no clearly verified official self-service login was visible in the official page text reviewed here; confirm any portal with the office or your bill.
Recurring payment: ACH bank draft form drafts 2 or 3 days before the bill due date; cancellation needs 30 days.
Forms: customer forms include new/existing service, landlord/tenant service, ACH, address change, termination, CSI and backflow.
Regulator: Texas PUC lists Southern Utilities as active water utility CCN 10762.
Water quality: PWS TX2120063 for Smith/Cherokee CCR; report says water meets or exceeds EPA drinking-water requirements.
High bill: check usage, toilets, irrigation, private service line, ACH/payment posting, and call before cutoff.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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