Texas Water Utilities Association Quick Desk: Login, Dues, Training and Correct Bill-Pay Route
Texas Water Utilities Association is a Texas operator membership and training association, not the company that sends most home water bills. Use this page to log in to TWUA, join, renew dues, register for training, contact accounting or membership, and avoid paying the wrong water-bill portal.
Start Here: Which “Bill Pay” Do You Mean?
User intent |
Correct official route |
Prepare first |
Important warning |
|---|---|---|---|
Log in to TWUA account |
Email/username, password, member profile access. |
TWUA says users must register and be approved before accessing many sections. |
|
Join TWUA or pay dues |
Member type, district/chapter choice, profile details, payment method. |
At-Large membership is $75 annually; district/chapter dues vary by local district. |
|
Course registration / training payment |
License type, CE need, course date, member login, employer payment info. |
Training seats and event registration can close; check event page before planning travel. |
|
Ask about invoice, dues, receipt or accounting |
Name, member email, event/course name, invoice or receipt number. |
Use accounting for payment records, not a local chapter contact. |
|
Ask which district/chapter covers your county |
County, city, employer, license type, whether you attend meetings. |
District membership can help with monthly CE meeting credits. |
|
Pay a household water bill |
Actual bill logo, account number, service address, provider name. |
TWUA does not collect residential water/sewer bills for local customers. |
Do not pay blindly: “Texas Water Utilities Association” and “Texas Water Utilities” are different. TWUA is for operator membership, training, districts, journals, and continuing education. A local water bill usually belongs to a city, district, apartment submetering company, or Texas Water Utilities / Texas Water provider.
Official TWUA Phone, Address, Hours and Staff Routing
Central Office
Texas Water Utilities Association
210 E. Highway 79, Suite 101
Hutto, TX 78634
Main: 512-459-3124
Toll-free: 888-367-8982
Fax: 512-459-7124
Hours and general email
Office hours: 7:30 AM-4:30 PM
General email: info@twua.org
Use this for general questions when you are not sure whether the issue is membership, training, accounting, or materials.
Training contact
Training email: training@twua.org
Central Office: 512-459-3124
TWUA says on-site class requests should go through Central Office by phone or training email.
Need |
TWUA staff / department |
Direct contact |
Best use |
|---|---|---|---|
Executive / organization question |
Russell Hamilton, Executive Director |
Association-level or leadership matters. |
|
Course registration / class question |
Norma Clark, Training Coordinator |
Training calendar, registration, CE, class logistics. |
|
Dues, receipt, payment, invoice |
Wanda Hobbs, Accounting |
Payment confirmation, receipt, refund/substitution questions, accounting records. |
|
Membership, district, chapter |
Henrietta Adee, Membership |
Which membership type fits, district/chapter coverage, member profile help. |
|
Manuals / course materials |
April Cook, Course Materials |
Materials, manuals, shipment or resource questions. |
|
Instructor contact |
TWUA instructors |
See official Staff List |
Instructor-specific follow-up after a class or training event. |
TWUA Login, Password Reset and New Account Steps
Member login
- Open the official TWUA Login.
- Sign in with credentials or supported social login.
- Use “Remember Me” only on a trusted device.
- If login fails, use password reset first.
Forgot password
- Use “Forgot your password?” on the login page.
- Check email used for your TWUA profile.
- Check spam/junk folder.
- Contact membership if the email no longer belongs to you.
Not registered yet
- Use Join TWUA.
- Choose member type.
- Create account setup.
- Complete member profile.
- Finish membership dues if required.
TWUA Membership Dues: What You’re Paying For
Event Registrant
No membership fee is shown for this account type, but TWUA says this type is subject to non-member rates on all classes.
At-Large
Single-user association membership for operators not yet licensed or not attending monthly district meetings.
Fee shown: $75 annually.
District-Chapter
For licensed operators who want district/chapter participation and monthly meeting CE opportunities.
Fee: established by the local district/chapter.
Membership benefit / feature |
At-Large |
District / Chapter |
User decision |
|---|---|---|---|
Reduced class/event registration |
TWUA lists savings of 10%-35% on registration fees. |
Also listed for district/chapter members. |
If you take multiple TWUA courses, membership can offset cost. |
Monthly journal |
Free subscription valued at $10 per journal. |
Also included. |
Useful for regulatory and industry updates. |
Local meeting CE |
Not the main purpose. |
TWUA says district/chapter meetings can provide up to 2 hours of operator licensing credit for verified attendance. |
Choose district/chapter if monthly local CE matters. |
District dues |
$75 association membership only. |
Varies by district; official join page shows district options starting at $81 and district-dues page lists specific annual dues. |
Check your county/district before paying. |
Scholarship opportunities |
Listed as opportunity through V.M. Ehlers Foundation for eligible applicants. |
Also listed. |
Useful for long-term members or families of eligible members. |
Official membership routes:
District and Chapter Dues: Quick Examples and How to Choose
TWUA’s district dues page is long. Use the examples below to understand the pattern, then confirm your exact county or district before paying.
District / chapter example |
Contact phone shown |
Annual dues shown |
Meeting day shown |
|---|---|---|---|
Alamo L.A.S. Chapter |
210-233-3831 |
$109 |
Last Thursday quarterly |
Apollo |
214-793-7954 |
$100 |
2nd Thursday |
Armadillo Country |
830-608-8906 |
$85 |
2nd Wednesday |
Capitol Area |
832-655-4005 |
$100 |
3rd Tuesday |
Gulf Area |
409-944-7369 |
$100 |
3rd Monday |
Permian Basin |
432-685-7937 |
$85 |
2nd Thursday |
Sam Houston |
281-380-0757 |
$110 |
3rd Thursday |
Winter Garden |
830-423-6134 |
$115 |
3rd Wednesday |
Locality tip: Do not pick a district just because the meeting day looks convenient. Use TWUA’s district-by-county or interactive map, or contact membership at 512-279-8129 if you are unsure.
TWUA Training, Courses and TCEQ Credit Intent
In-person classes
TWUA says it offers on-site classes with qualified instructors. To host a class in your area, contact Central Office at 512-459-3124 or training@twua.org.
Online courses
TWUA offers many online classes each month. Use the training calendar to choose dates, license area, and delivery format.
District meetings
TWUA says more than 70 subsidiary districts meet each month and can provide up to 2 hours of continuing education credit toward license renewal.
Training need |
TWUA route |
TCEQ / licensing context |
Action |
|---|---|---|---|
Water operator CE renewal |
Training Calendar, district meetings, regional/day schools. |
TCEQ says water operators need 30 CE hours for renewal, including at least 2 hours approved for resiliency. |
Match course approval to your license before registering. |
Resiliency requirement |
TWUA Resiliency Overview and additional resiliency modules. |
TCEQ says resiliency training is required for all water operators as of April 1, 2024. |
Take Resiliency Overview first if you have not completed it. |
Wastewater / lab / distribution courses |
TWUA calendar and Annual School course list. |
Credits may differ by license; check event description. |
Save course title, date, provider, and completion record. |
Annual School |
TWUA Annual School page and event registration. |
2026 Annual School event listed Waco Convention Center, July 28-30, 2026, with member/non-member rates. |
Review refund/substitution rule before paying. |
Course not appearing on CE record |
Contact TWUA Training with completion details. |
TCEQ says license holders are responsible for maintaining training records. |
Keep certificate, receipt, date, provider, and course code if available. |
Official training and license routes:
Payment, Receipt or Registration Problem: Who to Contact
Problem |
Best contact |
Include this information |
Do not send |
|---|---|---|---|
Paid dues but membership not active |
Membership + Accounting |
Name, email, receipt, payment date, membership type, district/chapter. |
Full card number or bank login. |
Need receipt/invoice |
Wanda Hobbs, Accounting |
Invoice number, member name, employer, course/event name. |
Unmasked card details. |
Registered for wrong class |
Training Coordinator |
Course title, date, registration email, preferred replacement class. |
Assumption that refunds are available; some events allow substitutions only. |
Employer paying |
Accounting / training event contact |
Purchase order, billing contact, attendee names, event/course names. |
Late payment without checking event deadline. |
Login email changed |
Membership |
Old email, new email, employer, district, phone, proof of identity if requested. |
Creating duplicate accounts before asking for help. |
If You Actually Meant a Residential Water Bill
Many users searching this phrase are trying to pay a household bill. Use the bill logo and account number to confirm the provider before paying.
Name on bill / search |
Official route |
Phone |
Payment warning |
|---|---|---|---|
Texas Water Utilities |
Uses 10-digit account number; payment mailing address listed as PO Box 36988, Hoover, AL 35236-6988. Emergencies use same phone 24/7. |
||
Texas Water / submetered utility billing |
Submetered billing provider; payment address listed as PO Box 2799, Cedar Park, TX 78630. |
||
City, MUD, SUD, WCID or district bill |
Use the exact city/district website printed on your bill. |
Bill-specific. |
Do not use TWUA. TWUA is an association, not your household water provider. |
Unsure provider |
Check bill logo, service address, account number format, payment mailing address. |
Call number printed on current bill. |
Avoid Doxo-style or ad-result bill sites unless your provider specifically links them. |
Bill-pay test: if the page asks for CE courses, membership type, or district/chapter dues, you are on TWUA. If the page asks for a 10-digit water account number, service address, disconnection notice, or meter service, you are likely dealing with a water utility provider.
Map: TWUA Central Office in Hutto, Texas
Location |
Address |
Use for |
|---|---|---|
TWUA Central Office |
210 E. Highway 79, Suite 101, Hutto, TX 78634 |
Membership, accounting, training, staff, materials, general association support. |
2026 Annual School venue |
Waco Convention Center, 100 Washington Ave, Waco, TX 76701 |
108th Annual School registration, classes, exhibits, awards, and in-person sessions. |
Texas Water Utilities bill-payment provider |
Bill payments only: PO Box 36988, Hoover, AL 35236-6988 |
Only if your residential bill is from Texas Water Utilities / MyWater, not TWUA. |
Texas Water submetered billing |
PO Box 2799, Cedar Park, TX 78630 |
Only if your apartment/community submetered bill is from TexasWater.net. |
Texas Water Utilities Association FAQ
Is Texas Water Utilities Association a place to pay my home water bill?
No. TWUA is a water utility membership and training association for Texas operators and industry professionals. If you need to pay a household bill, use the provider printed on your bill.
What is the TWUA login page?
The official TWUA login page is twua.org/login.aspx. You must register and be approved before accessing many member sections.
What is the Texas Water Utilities Association phone number?
TWUA Central Office is 512-459-3124. Toll-free number is 888-367-8982. Fax is 512-459-7124.
Where is TWUA located?
TWUA Central Office is at 210 E. Highway 79, Suite 101, Hutto, TX 78634. Office hours are listed as 7:30 AM-4:30 PM.
How much is TWUA At-Large membership?
TWUA lists At-Large membership at $75 annually. District/chapter membership costs vary by local district or chapter.
Who should I contact for TWUA dues or payment receipts?
Contact Accounting. TWUA staff list shows Wanda Hobbs at w.hobbs@twua.org and 512-279-8128 for accounting.
Who should I contact for TWUA membership questions?
Contact the Membership Coordinator, Henrietta Adee, at h.adee@twua.org or 512-279-8129.
Does TWUA offer operator training?
Yes. TWUA offers in-person training, online classes, district meetings, regional schools, day schools, Annual School, and resiliency modules.
How many CE hours do Texas water operators need?
TCEQ says water operators need 30 CE hours for renewal, including at least 2 hours approved for resiliency training.
What if I meant Texas Water Utilities bill pay?
Use the Texas Water Utilities / MyWater billing page, not TWUA. Texas Water Utilities customer service is 866-654-7992 and emergencies use the same phone number 24/7.
30-Second TWUA Checklist
Login: use TWUA Member Login, reset password if needed, and avoid duplicate accounts.
Join/dues: Event Registrant has no membership fee; At-Large is $75/year; district/chapter dues vary.
Payments/receipts: contact Accounting at w.hobbs@twua.org or 512-279-8128.
Training: check TWUA calendar and confirm TCEQ credit before registering.
Household bill: TWUA does not collect residential water bills. Use the exact provider printed on your bill.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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