Vero Beach Water Help: Choose the Right Portal Before You Pay
Vero Beach searchers often land in the wrong place because water service may be handled by the City of Vero Beach or Indian River County Utilities. Start by matching the provider name on your bill, then use the correct login, phone number, payment address, and emergency route.
Start Here: Which Vero Beach Water Account Do You Have?
What your bill says |
Use this route |
Phone |
Do not mix up |
|---|---|---|---|
City of Vero Beach |
City customer service is at 1036 20th Street. Mail utility payments to P.O. Box 1180, Vero Beach, FL 32961. |
||
Indian River County Utilities |
County payment address is P.O. Box 71323, Charlotte, NC 28272-1323. County emergency line is 772-231-7176. |
||
You are unsure |
City GIS / resident lookup or call the number on your bill |
City: 772-978-5100 County: 772-770-5300 |
Do not pay only by address search. Match account number, provider name, and mailing address first. |
Electric outage |
Florida Power & Light, not City water/sewer |
The City directory lists FPL for power outages; do not call water/sewer for electric outage reporting. |
Payment safety rule: the City says its Customer Service Department does not call utility customers to solicit payments by phone. If someone pressures you to pay immediately, hang up and call 772-978-5100 yourself.
City of Vero Beach Water & Sewer: Official Contact Box
Customer Service Department
Address:
1036 20th Street
Vero Beach, FL 32960
Phone: 772-978-5100
Fax: 772-978-5125
Hours
Customer Service Hours:
Monday-Friday
8:30 AM-5:00 PM
Use this office for City water/sewer billing, payments, service applications, leak adjustment questions, and account help.
Mailing / payment address
Payment with coupon:
City of Vero Beach
P.O. Box 1180
Vero Beach, FL 32961
Department mailing:
P.O. Box 1389
Vero Beach, FL 32961-1389
City Bill Pay, Login and Phone Payment
View bill
The City Customer Self-Service system says users can access account information, view bills, make payments, and place requests or inquiries.
Pay by phone
Call 772-978-5100 and press Option 3 to pay by credit/debit card.
Pay in person
1036 20th Street during business hours. City accepts cash, check, or money orders.
Check the provider name first
If the bill says City of Vero Beach, use the City CSS portal. If it says Indian River County Utilities, use the county portal instead.
Match account details before paying
Confirm account number, service address, customer name, balance, due date, past-due amount, and payment mailing address.
Save proof
Keep confirmation number, payment amount, card/check details, date/time, and screenshot or receipt.
Call if service is at risk
For late bills, returned payments, login issues, or shutoff concerns, call 772-978-5100 and ask what action protects service today.
City payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Online CSS portal |
View account, view bill, make payment, requests/inquiries. |
Use the City portal only for City of Vero Beach water/sewer accounts. |
|
Phone payment |
Call 772-978-5100 and press Option 3. |
Credit/debit card payment by telephone. |
City says it does not solicit utility payments by phone; call the official number yourself. |
In person |
Customer Service Department, 1036 20th Street, Vero Beach, FL 32960. |
Cash, check, or money order during business hours. |
Bring bill, ID if needed, payment method, and account number. |
Mail |
City of Vero Beach, P.O. Box 1180, Vero Beach, FL 32961. |
Normal bills with time before due date. |
Mail is not best for urgent past-due or cutoff-related payments. |
Water, Sewer or Power Trouble: Call the Right Line
City water/sewer issue
Call: 772-978-5100
Use for City water and sewer issues, billing questions, and service routing.
County water/wastewater emergency
Call: 772-231-7176
Indian River County lists this for water/wastewater emergencies.
Power outage
Call FPL: 800-468-8243
City directory points electric outage reporting to Florida Power & Light.
Problem |
Say this |
Have ready |
|---|---|---|
Water main break / street leak |
“Water is flowing at [address/cross street]. It started around [time].” |
Nearest address, cross street, direction of flow, photos only if safe. |
No water / low pressure |
“My address has no water/low pressure. Neighbors are/are not affected.” |
Service address, start time, all taps vs one tap, nearby work. |
Sewer backup / wastewater |
“Wastewater is backing up at [fixture/location].” |
Inside/outside, drain/toilet/manhole, safety risk, whether neighbors affected. |
Brown water / taste / odor |
“Water changed color/odor at [time]. It affects [one tap/all taps/hot/cold].” |
Clear-glass photo if safe, tap affected, flushing/work nearby. |
Electric outage |
“Power is out at [address/area].” |
FPL account/service address, outage start time, safety hazard. |
Safety first: do not enter standing water, open manholes, wastewater-affected areas, or flooded electrical areas. Report exact location and stay clear.
Start, Stop or Change City Utility Service
Start service
- Complete City utility application.
- Upload valid government ID.
- Upload signed rental agreement or sales contract.
- Requested turn-on date must be Monday-Friday, excluding holidays.
- City form says choose a date up to 45 days in advance.
Processing and deposits
- Allow 48 hours for processing.
- Watch for confirmation from custsvc@covb.org.
- Check spam folder.
- Deposit must be paid within 5 working days of requested turn-on date.
- Residential deposit listed at $100.
Turn off / disconnect
- If you need service turned off at another address, call 772-978-5100.
- Use the City disconnect request form when moving out.
- Ask about final bill and deposit credit/refund.
- Save confirmation of the stop date.
Service task |
Official route |
Details to prepare |
|---|---|---|
New residential service |
Name, phone, email, service address, mailing address, ID, sales/lease document, requested turn-on date. |
|
Residential or commercial service |
Account type, business/contact details if commercial, service location, requested turn-on date, uploaded documents. |
|
Disconnect / move out |
Service address, stop date, forwarding address, account number, contact info. |
|
Commercial deposit |
Quoted by City based on account type/use. |
City form states commercial/master-metered deposit is three times average monthly bill, minimum $120. |
High Bill or Leak Adjustment: Rules That Matter
Deadline
Submit within 90 days of the bill date.
Usage threshold
Water consumption must exceed 13,000 gallons per billing period.
Proof
Plumber bill on letterhead or repair-parts receipts if not repaired by licensed plumbing company.
Processing
City form says allow 15 days; credits appear in Credits and Adjustments line.
Leak adjustment rule |
City detail |
What to do |
|---|---|---|
Eligible timing |
Request must be submitted within 90 days of bill date. |
Do not wait for the next bill if usage is already high. |
Eligible usage |
Consumption must exceed 13,000 gallons per billing period. |
Check the usage line on the bill before applying. |
Multi-family threshold |
Must exceed 12,000 gallons per unit in a billing period. |
Use unit count and master-meter details when applying. |
Maximum periods |
Maximum of two consecutive billing periods can be adjusted. |
Submit repair proof covering the affected period. |
Pool fills |
Adjustments are not considered for pool fills or swimming-pool repairs. |
Do not submit a pool fill as a plumbing leak adjustment. |
Proof-of-repair leak |
May be granted once per rolling 12-month period. |
Keep plumber invoice or parts receipts. |
Unexplained usage |
May be granted once per 60-month period. |
Use carefully; it can limit future adjustment options. |
How credit is calculated |
Adjustment reduces consumption rates in tiers 3 and 4 to the lowest conservation rate, tier 2. |
It does not reduce the number of gallons billed. |
Official City leak route:
City Water, Wastewater and Irrigation Rates: Quick Read
Rate notice: the City posted a proposed increase notice for water, wastewater, irrigation, and reuse rates, plus a possible readiness-to-serve charge for wastewater service. The public meeting is listed for Tuesday, August 25, 2026 at 9:30 AM at City Hall Council Chambers, 1053 20th Place.
Rate item |
Official sheet detail |
Why users search it |
|---|---|---|
Effective date |
City rate sheet shows water, wastewater, and irrigation rates effective October 1, 2025. |
Useful when comparing 2025 vs 2026 bills. |
Residential water base charge |
5/8-inch and 3/4-inch meter base facility charge shown at $14.53. |
Most single-family homes look for the base charge first. |
Residential water tiers |
Rate sheet uses consumption tiers per 1,000 gallons. |
High usage can move into higher-priced tiers. |
Wastewater residential minimum |
Monthly minimum charge for single-family dwellings listed per house/unit regardless of meter size. |
Explains why wastewater can remain even when water use is low. |
Wastewater cap |
Residential wastewater consumption charge is billed based on water consumption with maximum 12,000 gallons per month. |
Helpful when usage is above 12,000 gallons. |
Irrigation rates |
Irrigation has its own base facility charge and consumption tiers. |
Do not compare irrigation usage directly with indoor water/sewer usage. |
Water Quality, Lead/Copper and Reports
City water quality reports
The City archive lists Vero Beach Water Quality Reports, including recent 2025, 2024-25, 2024, 2023, 2022, and older PDFs.
Lead and copper
Use the City Lead and Copper Program page for program-specific notices, sampling, and compliance information.
County reports
If you are an Indian River County Utilities customer, use the county Water Quality Reports page instead of the City archive.
Question |
Best route |
Prepare |
|---|---|---|
Where is the latest City report? |
Choose the latest report year PDF. |
|
Is my account county utility? |
Use the provider name on your bill. |
|
Color, odor, taste, pressure |
Call the correct provider: City 772-978-5100 or County 772-770-5300. |
Address, tap affected, hot/cold, when it started, neighbors affected. |
Boil water notice |
Check the City homepage/official alerts or county notices depending on provider. |
Notice area, date/time, lifting notice, whether your street is included. |
Indian River County Utilities for Vero Beach Area Customers
Vero Beach county office
Indian River County Utilities
County Admin Complex, Building A, First Floor
1801 27th Street
Vero Beach, FL 32960
Phone: 772-770-5300
County payment
Pay by phone: 833-677-8688
Online: PayNow
Mail:
Indian River County Utilities
P.O. Box 71323
Charlotte, NC 28272-1323
County emergency
After-hours water/wastewater emergency:
772-231-7176
For billing or regular customer service, call 772-770-5300.
County task |
Official route |
Useful detail |
|---|---|---|
Pay in person |
Vero Beach office or Sebastian office. |
County payment page says cash, check, and credit card payments are accepted. |
Vero Beach county office |
1801 27th Street, Vero Beach, FL 32960. |
Drive-thru and office hours listed as 8:00 AM-5:00 PM on the utilities page. |
Sebastian office |
1921 US Highway 1, Sebastian, FL. |
County utility office phone 772-770-5300; fax 772-581-4985. |
Transfer or cancel county service |
Call 772-770-5300. |
County utilities page says to call this number to transfer or cancel service. |
Report non-emergency infrastructure issue |
Use for county water mains, lift stations, or non-emergency infrastructure issues. |
City or County? Quick Decision Table
Clue |
Likely provider |
Next step |
|---|---|---|
Bill says City of Vero Beach; mailing payment to P.O. Box 1180, Vero Beach. |
City of Vero Beach Water/Sewer. |
Use CSS portal or call 772-978-5100. |
Bill says Indian River County Utilities; payment address is Charlotte, NC. |
Indian River County Utilities. |
Use county PayNow or call 772-770-5300. |
You live near city limits or unincorporated Vero Beach. |
Could be City or County. |
Use the City/County resident lookup map or call with your exact service address. |
You are opening an account at an existing City service location. |
City if inside City service area. |
City form requires valid government ID and signed rental/sales agreement. |
You need county water/wastewater emergency help after hours. |
Indian River County Utilities. |
Call 772-231-7176. |
Best practical check: compare the provider name, account number format, payment address, and customer-service number on your latest bill. Address-only searches can point you to the wrong utility.
Map: City Customer Service and County Utilities Office
City of Vero Beach Customer Service
Indian River County Utilities
Location |
Address |
Use for |
|---|---|---|
City Customer Service Department |
1036 20th Street, Vero Beach, FL 32960 |
City water/sewer payments, account help, start service questions, leak adjustment questions. |
City Hall |
1053 20th Place, Vero Beach, FL 32960 |
City Hall, public meetings, public notices, city administration. |
Indian River County Utilities Vero Beach Office |
1801 27th Street, Vero Beach, FL 32960 |
County utility customer service, drive-thru, county account help. |
Indian River County Utilities Sebastian Office |
1921 US Highway 1, Sebastian, FL |
County utility customer service for north county/Sebastian-area customers. |
Vero Beach Water Utilities FAQ
What is the Vero Beach water bill login?
For City of Vero Beach water/sewer, use the City Customer Self-Service portal at customerservice.covb.org. For Indian River County Utilities, use the county PayNow/account portal instead.
What is the City of Vero Beach water phone number?
Call the City Customer Service Department at 772-978-5100 for City water and sewer utility accounts.
Where is the City of Vero Beach water customer service office?
The Customer Service Department is at 1036 20th Street, Vero Beach, FL 32960.
What are the City water customer service hours?
The City lists Customer Service hours for water and sewer as Monday through Friday, 8:30 AM to 5:00 PM.
How do I pay a City of Vero Beach water bill by phone?
Call 772-978-5100 and press Option 3 to pay by credit/debit card.
Where do I mail a City of Vero Beach water payment?
Mail the payment with coupon to City of Vero Beach, P.O. Box 1180, Vero Beach, FL 32961.
Does the City call customers to demand utility payment?
The City states that its Customer Service Department never contacts utility customers to solicit payments by phone. If concerned, call 772-978-5100 directly.
How do I start City utility service?
Submit the City utility application, upload a valid government ID, upload a signed rental or sales agreement, select a Monday-Friday turn-on date, and allow 48 hours for processing.
What is the City residential deposit?
The City residential utility deposit is listed as $100. Deposit payments must be received within five working days of the requested turn-on date.
How do I disconnect City water service?
Use the City service/disconnect forms or call 772-978-5100, especially if you need service turned off at a different address.
Can I get a leak adjustment?
The City leak adjustment request must be submitted within 90 days of the bill date, usage must exceed 13,000 gallons per billing period, and proof of repair is normally needed. Pool fills and pool repairs are not considered.
How long does a leak adjustment take?
The City form says to allow 15 days for processing. Credits appear on the Credits and Adjustments line if approved.
What is the Indian River County Utilities phone number?
Call Indian River County Utilities customer service at 772-770-5300.
What is the Indian River County Utilities emergency number?
For county water/wastewater emergencies, call 772-231-7176.
Where is the Indian River County Utilities Vero Beach office?
The county office is at the County Admin Complex, Building A, First Floor, 1801 27th Street, Vero Beach, FL 32960.
Where can I find Vero Beach water quality reports?
City customers should use the City Water Quality Reports archive. County customers should use Indian River County Utilities Water Quality Reports.
Is this the official Vero Beach utility website?
No. This is an informational guide. Confirm live account balance, shutoff status, payment posting, rates, fees, notices, service changes, and emergencies with the City of Vero Beach or Indian River County Utilities.
30-Second Vero Beach Water Checklist
Before paying: match the provider name on your bill: City of Vero Beach or Indian River County Utilities.
City account: CSS portal, 772-978-5100, 1036 20th Street, payment mail to P.O. Box 1180.
County account: PayNow, 772-770-5300, 1801 27th Street, emergency 772-231-7176.
Moving in: ID + lease/sales agreement + 48-hour processing + deposit within 5 working days.
High bill: check leak adjustment rules before applying: 90-day deadline, usage threshold, proof of repair, and no pool-fill adjustment.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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