Waco Water Bill – Pay Online, Login, Phone & Account Guide

by
Waco TX Utility Bill Guide

Pay Your Waco Water Bill, Find the New Account Number, or Re-Enroll in Autopay

Waco utility billing changed with the launch of the new MyWaco Account portal. This matters because customers may now have a new seven-digit utility account number, and payment methods from the old MyWaco Water account do not automatically transfer.

Use this guide to pay through the official portal, avoid third-party payment delays, find your new account number, re-enroll in autopay, start or transfer service, check for leaks, and request utility bill help through Waco’s Care & Share program.

MyWaco Account Call 254-299-2489 Find New Account # Get Bill Help
Important 2026 Waco billing update: MyWaco Account replaces the previous MyWaco Water system. If you had autopay before, you must add your payment method again and re-enroll in autopay in the new portal.

Waco Utility Billing Quick Facts

Customer Help 254-299-2489 Also listed as 254-299-CITY. Use for portal, billing, start service and account help.
Official Portal mywacoaccount.com Sign up, sign in, find new account number and manage utility billing.
Drive-Thru 425 Franklin Avenue Waco, TX 76701. Listed hours: Monday–Friday, 7:30 AM–5:30 PM.
Mail Payment PO Box 2649 MyWaco Central, Waco, TX 76702-2649.

Choose the Waco Utility Task You Need

Waco customers are not always looking for the same thing. Some need to pay quickly, some need the new account number, some must re-create autopay, and others need service start, transfer or hardship support.

I need to pay now Use MyWaco Account or pay by phone through 254-299-CITY. Payment steps
I have an old account number Use the portal’s Find My New Account Number tool with your old 12-digit number. Account number help
My autopay stopped Payment methods did not transfer from MyWaco Water to MyWaco Account. Autopay setup
I am moving in or moving out Use Move In or Move Out options in MyWaco Account or call customer service. Service changes
I need help paying Check Care & Share, Caritas and Texas utility assistance resources. Assistance options
My bill is high Use meter reading and leak checks before assuming a billing error. High bill checklist

How to Pay Your City of Waco Utility Bill Online

The safest online payment path is the official MyWaco Account portal. Waco specifically warns that it is not affiliated with Doxo.com or other third-party bill payment services, so start from the official City page or portal.

  1. Open the official MyWaco Account portal.
    Use this official portal link: open MyWaco Account.
  2. Sign in or create your new account.
    If you received the City email from EngageNoReply@wacotx.gov, use the personalized activation link. If you did not receive an email, you can still set up your account from the portal or call 254-299-2489.
  3. Find your new account number if needed.
    If you only have your old 12-digit account number, use the “Find My New Account Number” option to get the new seven-digit number.
  4. Review your bill and payment source.
    Check the service address, balance, due date, account number and payment method before submitting.
  5. Save your payment confirmation.
    Keep the confirmation number, receipt email or screenshot until your payment appears correctly in MyWaco Account.
Third-party payment warning: Waco says it is not affiliated with Doxo.com or third-party bill payment services. Paying through non-official services can delay posting and create avoidable late-payment stress.

How to Find Your New Waco Utility Account Number

With the MyWaco Account launch, all customers are assigned a new seven-digit utility account number. This new number appears on your utility bill, but you can also find it online if you still have your old 12-digit account number.

  1. Go to MyWaco Account.
    Open mywacoaccount.com.
  2. Select “Find My New Account Number.”
    This tool is designed for customers who still have the old account number.
  3. Enter your old 12-digit account number.
    Use the number shown on your old utility bill. Do not guess if you are unsure.
  4. Use the new seven-digit account number.
    Return to the sign-up page and connect your account using the new number and the amount on your last bill.
  5. Call if the tool does not work.
    If you cannot match your account, call 254-299-2489 and ask MyWaco Central for help.
Important: Waco says the old account number will remain on file for history, but the new portal uses the new account setup. Do not use an old account number for future portal setup if the new one has already been issued.

Autopay Did Not Transfer: Re-Enroll in MyWaco Account

This is the biggest practical issue for existing online Waco customers. The City says payment information from the previous MyWaco Water system does not automatically transfer. You must add payment methods and re-enroll in autopay through MyWaco Account.

Autopay risk: If you previously used autopay, do not assume your next bill will draft automatically. Log in to MyWaco Account and confirm autopay is active.
  1. Create or sign in to MyWaco Account.
    Use the activation email if you received one, or go directly to mywacoaccount.com.
  2. Confirm the correct utility account.
    Check your new seven-digit account number and service address.
  3. Add your payment method.
    Add your preferred card or bank payment method inside the new portal.
  4. Turn on autopay again.
    Look for payment preferences or autopay options and save the schedule.
  5. Watch the next billing cycle.
    Confirm the first automatic payment posts before relying on autopay completely.

Waco Utility Bill Payment Options Compared

Use the payment option that fits your timing. Online and phone payment are better when time is short. Mail is best only when the due date is not close.

Payment method
Official detail
Best practical use
MyWaco Account
mywacoaccount.com
Online payment, new account setup, payment preferences, autopay and account management.
Pay by phone
254-299-CITY (2489)
Phone payment using Visa, MasterCard or Discover.
Drive-thru
MyWaco Central, 425 Franklin Avenue, Waco, TX 76701
In-person-style payment without going inside; listed hours Monday–Friday, 7:30 AM–5:30 PM.
Mail
MyWaco Central, PO Box 2649, Waco, TX 76702-2649
Non-urgent check or money order payment. Allow mailing and processing time.
H-E-B stores
City page lists several H-E-B store payment locations
Local payment option when listed by the City. Keep receipt until payment posts.
Customer help
mywacocentral@wacotx.gov / 254-299-2489
Portal invite issues, account matching, billing questions or service changes.

Start, Transfer or Move Out of Waco Utility Service

Waco’s FAQ says new customers can open an account by calling 254-299-CITY or visiting mywacoaccount.com and selecting the “Move In” button. Transfer and move-out options are also handled through phone support or the online portal.

Service task
What Waco says
Prepare before you act
Open a new account
Call 254-299-CITY or visit mywacoaccount.com and select Move In.
Service address, move-in date, ID/contact details and deposit/payment information.
Residential deposit
Deposits are based on previous account history and credit history, typically $0 to $300.
Ask what deposit applies before your start date.
First bill fees
A $50 service fee and $20 solid waste administration fee are added to the first residential service bill.
Budget for first-bill setup charges in addition to usage.
Transfer service
Call 254-299-CITY or visit mywacoaccount.com, log in and select Move Out.
Old address, new address, desired dates and any outstanding balance.
Transfer fee
A $50 service charge appears on the first bill at the new address.
Ask how your deposit and balance transfer to the new account.
Moving tip: Do not wait until move-in day. If there is an account matching problem, deposit question or old balance, resolving it early can prevent service delays.

Need Help Paying a Waco Utility Bill?

Waco’s FAQ points customers to utility assistance resources and explains the Care & Share program. The City partners with Caritas so community donations can help qualified residents with utility bills.

Care & Share help Residents requesting assistance can contact Caritas for program details and eligibility. Call Caritas
Donate through portal Waco says customers can contribute through MyWaco Account by going to Profile → Donations. Open MyWaco Account
Texas assistance The City FAQ suggests 211 and TDHCA help resources for utility assistance eligibility. Check TDHCA help
  1. Check your current balance first.
    Log in to MyWaco Account or call 254-299-CITY so you know the real amount due.
  2. Call before the account gets worse.
    If you cannot pay the full bill, contact customer service early instead of waiting.
  3. Contact Caritas if you need Care & Share assistance.
    Call 254-753-4593 and ask about current eligibility and documentation.
  4. Keep proof of every payment or assistance request.
    Save confirmation numbers, case notes, emails and dates of phone calls.

High Waco Water Bill? Check Meter and Leak Issues First

Waco uses automated metering infrastructure to read meters and check unusual reads. If your bill seems high, do a practical leak check before assuming the bill is wrong.

Check the meter Waco says the meter shows total gallons used; subtract last month’s reading from the current reading.
Look for movement Turn off all water, then see if the red sweep hand or small black triangle is moving.
Separate yard vs house If you have a shut-off valve, isolate the house and check if meter movement stops.
Test toilets Use food coloring in the tank. If color appears in the bowl without flushing, the flapper may leak.
Check hidden fixtures Inspect toilets, hot water tanks, basins, sinks and under-house plumbing.
Use portal reports MyWaco Account is designed to provide improved utility account views and usage insights.

What to gather before calling

  • Current and previous utility bill.
  • New seven-digit account number if available.
  • Service address and account holder details.
  • Meter reading notes and date checked.
  • Photos or plumber receipts if a leak was found.
  • Notes about outdoor watering, pool filling, guests or appliance changes.
Backflow question? Waco’s FAQ lists 254-750-8019 for backflow program questions.

Stop-Up, Hydrant Flushing, and Water Service Questions

Not every water problem is a billing problem. If you have a stop-up, backflow question or unusual water activity in the street, use the right contact path.

Issue
What Waco says
Best action
Stop-up
Call 254-299-CITY and report it.
Use 254-299-2489 and describe the location clearly.
Backflow question
Call 254-750-8019 for backflow program questions.
Ask about requirements, device testing or property-specific backflow concerns.
Hydrant flushing
Hydrants may be flushed after leaks/repairs or to maintain disinfectant levels.
Check City updates and avoid assuming every street water event is a main break.
Water quality/service line question
City Water Treatment resources include service line material map information.
Use official City water resources before relying on social media posts.

Map to MyWaco Central Drive-Thru

The City lists MyWaco Central drive-thru at 425 Franklin Avenue, Waco, Texas 76701, with hours Monday through Friday from 7:30 a.m. to 5:30 p.m.

Map to Waco City Hall

City of Waco contact information lists City Hall at 300 Austin Avenue, Waco, TX 76702. Use this map for general city location reference, while payment-specific drive-thru details are listed above.

Waco Water Bill FAQs

How do I pay my Waco water bill online?

Use the official MyWaco Account portal at mywacoaccount.com. You can sign up, sign in, find your new account number, add payment methods and manage payment preferences.

What is the Waco utility billing phone number?

Call 254-299-2489, also shown as 254-299-CITY, for utility billing, payment, portal, start service, transfer service and account questions.

How do I find my new Waco utility account number?

Go to mywacoaccount.com and select “Find My New Account Number.” Enter your old 12-digit account number from your utility bill to find the new seven-digit account number.

Do I need to re-enroll in autopay?

Yes. Waco says payment information from the old MyWaco Water system does not automatically transfer. You must add payment methods and re-enroll in autopay through MyWaco Account.

Where can I pay my Waco utility bill by drive-thru?

The City lists MyWaco Central drive-thru at 425 Franklin Avenue, Waco, TX 76701, with hours Monday through Friday from 7:30 a.m. to 5:30 p.m.

Can I mail a Waco utility bill payment?

Yes. The City lists mail payment to MyWaco Central, PO Box 2649, Waco, TX 76702-2649. Mailing is best for non-urgent payments because delivery and posting take time.

Is Waco affiliated with Doxo or third-party bill payment services?

No. The City says it is not affiliated with Doxo.com or third-party bill payment services. To ensure prompt and secure payment, use the official City website or authorized payment channels.

How do I start Waco water service?

Call 254-299-CITY or visit mywacoaccount.com and select Move In. Residential security deposits are based on account and credit history, and first-bill service fees may apply.

How do I transfer Waco utility service?

Call 254-299-CITY or log in to mywacoaccount.com and use the Move Out option. Waco says a $50 service charge appears on the first bill at the new address.

Does Waco offer utility bill assistance?

Waco partners with Caritas through the Care & Share program. Residents requesting assistance can contact Caritas at 254-753-4593 for program details and eligibility.

What should I do if my Waco water bill is high?

Check the meter, look for meter movement when all water is off, test toilets with food coloring, inspect hot water tanks and sinks, and call customer service if usage still does not make sense.

Is WaterBillGuide.us the official City of Waco website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start service, approve assistance or represent the City of Waco.

Best Next Step for Waco Utility Customers

If you simply need to pay, use MyWaco Account or call 254-299-CITY and save your confirmation. If you used the old MyWaco Water portal, find your new account number, create your new account and re-enroll in autopay so your next bill is not missed.

MyWaco Account Call 254-299-2489 Official Utility Page Official FAQ

Editorial Review and Disclaimer

This replacement article was rewritten to reflect Waco’s current official utility billing setup, including the new MyWaco Account portal, new seven-digit account number process, autopay re-enrollment requirement, drive-thru, mail, phone payment, start/transfer service, Care & Share assistance and water leak troubleshooting.

WaterBillGuide.us is not the City of Waco and does not process payments, access accounts, start or stop utility service, approve assistance, repair leaks or make billing decisions. For account-specific help, use the official City links and phone numbers above.

Official resources checked include City of Waco Utility Bill, MyWaco Account portal update, Pay My Utility Bill, MyWaco Central FAQs and Water Treatment resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment