Water Utilities Killeen 2026: Bill Pay, Login & Phone

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Killeen Utility Collections • Click2Gov • Bill Pay • Login • Phone • Water & Sewer

Killeen Water Bill Help Desk: Pay, Login, Call, Start Service or Report a Leak

Use this page as a fast Killeen utility desk. Pay through the official Click2Gov route, call the right number, start or stop service, understand the $2 payment fee, check same-day service cutoffs, report leaks or sewer overflows, and avoid paying the wrong bill-pay website.

Pay / Login Click2Gov Utility Collections Call 254-501-7800 Leak / Sewer Emergency

Start Here: What Killeen Water Customers Need Most

Billing office254-501-7800
Pay by phone254-220-4183
Office210 W Avenue C
HoursMon-Thu 7 AM-6 PM
Need
Official action
Prepare first
Do not miss
Pay or log in online
Click2Gov online utility payment
Account number from bill, service address, email, password / MFA code if registered.
Online payment uses the CentralSquare Click2Gov portal. A $2 fee applies to online and phone payments.
Phone payment
Call 254-220-4183
Account number, payment method, amount due.
Keep confirmation. Call Utility Collections if reconnect or service protection is urgent.
Billing / service question
Call 254-501-7800
Bill copy, account number, address, payment proof, confirmation number.
Use for new service, transfer, disconnect, reconnect, payment issue, or account help.
After-hours reconnect or emergency turn-off
Call 254-501-7800 and follow prompts.
Account number, address, phone, payment confirmation, urgency.
Emergency turn-offs are 24/7; after-hours services can include an additional fee.
Water leak, sewer blockage, overflow
Call 254-501-6500 or 254-501-6319
Exact location, cross street, flow/backup details, when noticed, safety risk.
Do not wait on active leaks or sewer overflows. Report first, then check status later.
Boil water update
Call 254-501-6515 or check city alerts.
Address, street, notice date, subdivision if applicable.
Boil notices can be street-specific. Do not assume your home is included or cleared without checking.

2026 login warning: Killeen announced CentralSquare MFA for online utility accounts. After entering your password, expect a one-time verification code by email. Make sure you can access the email attached to your Click2Gov account before a due date.

Official Phone, Address, Hours and Mail Routes

☎️

Utility Collections

Phone: 254-501-7800

Payment by phone: 254-220-4183

Email: UtilityBilling@KilleenTexas.gov

🏢

Billing Office

Utility Collections Division
210 W Avenue C
Killeen, TX 76541

Hours: Monday-Thursday, 7:00 AM-6:00 PM.

📬

Mail Payment

Utility Collections Division
PO Box 549
Killeen, TX 76540-0549

Mail only when your due date/reconnect status is not urgent. Do not mail cash.

Department / route
Official detail
Use for
Utility Collections
210 W Avenue C, Killeen, TX 76541; 254-501-7800.
Bill pay, account questions, new service, transfer, stop service, reconnect, documents.
Water & Sewer Operations
805 W Jasper Dr, Killeen, TX 76541; 254-501-6500.
Leaks, sewer blockages, overflows, hydrants, meters, valves, pressure checks, water/sewer field work.
Boil Water Updates
254-501-6515.
Current water notices, boil water notice questions, service-area water alerts.
City Hall
101 N College Street, Killeen, TX 76541; 254-501-7600.
General city routing, not the fastest route for a water bill payment or reconnect issue.
Drainage Fee
254-616-3178.
Drainage Utility Fee questions or adjustment/exemption requests.

Click2Gov Bill Pay, Login and MFA Steps

1. Start officialUse Killeen Click2Gov.
2. Enter accountUse bill account number.
3. Verify emailMFA code may be required.
4. Pay / save$2 fee applies online/phone.
5. ConfirmKeep receipt and time.

Online payment

  • Open the official Click2Gov utility payment system.
  • Use the account number printed on the current bill.
  • Check total amount and the $2 online payment fee.
  • Save the confirmation number before closing the page.

Login / account tools

  • Expect email verification code after password entry if MFA is active.
  • Use the email tied to your Click2Gov account.
  • Log in to view payment and billing history where available.
  • Use Auto Pay form if you prefer bank draft.

Payment problem

  • Do not pay twice before calling if confirmation is unclear.
  • Call 254-501-7800 with confirmation and screenshot.
  • For payment by phone, call 254-220-4183.
  • For reconnect, call Utility Collections after payment if needed.
Login-help script: “I am trying to access Click2Gov for account [account number] at [service address]. I can / cannot receive the MFA email code. The error says [message]. Can you confirm the email on the account and help me pay before the due date?”

Official payment links:

Utility Collections Page Click2Gov Payment Portal Auto Pay Request Form

How to Pay a Killeen Water Utility Bill

Payment method
Official detail
Best for
Watch out for
Online Click2Gov
Official online portal for utility bill payment and account access.
Fast online payment and billing/payment history.
$2 fee applies to online payments. MFA email code may be required.
Pay by phone
Call 254-220-4183.
Automated phone payment.
$2 fee applies. Save confirmation number.
In person
Utility Collections Division, 210 W Avenue C, Killeen, TX 76541.
Documents, new service, transfer, cash/check/card-style account issues.
Office hours are Monday-Thursday, 7 AM-6 PM.
Mail
Utility Collections Division, PO Box 549, Killeen, TX 76540-0549.
Non-urgent check or money order payment.
Avoid mail if service is pending disconnect or reconnect.
After-hours reconnect
Call 254-501-7800 and follow after-hours prompts.
After-hours service restoration route when available.
Additional fee applies. Have payment proof ready.
Accepted payment types
Checks, debit cards, Discover, MasterCard, money orders, travelers checks, Visa.
Choosing method before phone/office visit.
Ask the office before relying on payment methods not listed by the city.

Reconnect caution: paying online or by phone is not always the end of the process if service is already off or scheduled for interruption. Call 254-501-7800 with the confirmation number and ask whether a reconnect order or after-hours fee is still required.

Start New Water Service in Killeen

Residential new account

  • Complete the Residential Service Request.
  • Return it in person or by email with required documents.
  • Same-day service request must be made by 2:00 PM.
  • After-hours service is available for an additional fee.

Residential documents

  • Application.
  • Lease or proof of ownership.
  • Picture ID for each person listed on the account.
  • Proof of Social Security Number for each person listed.

Residential deposit

Standard deposit: $90.00.

Good credit waiver: possible if you previously had a full 12 months of City of Killeen service with no late payment.

Document
Accepted examples / practical note
Picture identification
Alien Registration Card, driver license, military identification card, passport, or other government-issued photo ID.
Social Security proof
Social Security card, W-2, income tax return, or paycheck showing the full Social Security number.
Lease / proof of ownership
Submit full document, including all tenants/occupants and final signature page where applicable.
Email route
Residential service form lists newservice@killeentexas.gov for new service submissions.
Residential Service Request Email New Service Call Utility Collections

Commercial Service, Transfer Service and Stop Billing

Commercial service

  • Complete commercial service application.
  • Provide one business proof: Articles of Incorporation, Assumed Name Certificate, Certificate of Partnership, or proof of ownership.
  • Provide Certificate of Occupancy, lease/deed, photo ID, and Tax ID/SSN proof.
  • Same-day request must be received by 2:00 PM.

Transfer service

  • Residential transfers must be handled at the office.
  • Same-day transfer requires office visit by 2:00 PM.
  • Applicant must be listed on current account and new lease/deed.
  • Service can be active at both Killeen addresses for up to 7 calendar days.

Stop / disconnect service

  • You must contact Utility Collections to stop billing.
  • If you do not notify the city, the account continues to bill.
  • Request by office visit, phone, or official disconnection form.
  • Keep the confirmation number until final balance is settled.
Commercial meter deposit
Deposit listed by city
3/4-inch meter
$75
1-inch meter
$150
1.5-inch meter
$200
2-inch meter
$300
3-inch meter
$400
4-inch meter
$500
6-inch meter
$700
8-inch meter
$900
Stop-service script: “I need to disconnect service for account [account number] at [service address]. My final date is [date]. My forwarding address is [address]. Please confirm the final read, final bill delivery, and confirmation number.”
Commercial Application Disconnection Request Form Email Utility Billing

Water Leak, Sewer Backup, Boil Notice or Emergency Turn-Off

🚰

Leaks / sewer overflows

Call 254-501-6500 or 254-501-6319.

Use for water leaks, sewer blockages, manhole overflows, and public-side water/sewer issues.

🚨

After-hours turn-off

Call 254-501-7800, option 2.

Emergency turn-off service is listed Monday-Sunday, 24/7. Additional fee applies.

📢

Boil water updates

Call 254-501-6515.

Check the exact street/address before assuming a boil notice applies or has been lifted.

Problem
Call / say this
Safety step
Water leak / main break
“Water is running/bubbling at [address/cross street]. It started at [time].”
Stay away from moving water, damaged pavement, and traffic.
Sewer blockage / overflow
“Wastewater is backing up / overflowing at [location].”
Avoid contact with wastewater. Keep children and pets away.
Suspicious activity around pump station, tank or sewer facility
Call 911 if suspicious activity is in progress.
Do not approach. Report location and description from a safe distance.
Emergency water turn-off
“I need emergency turn-off at [address] because [pipe burst/flood].”
Use your private shutoff only if safe. Then call the city route.
Boil water concern
“Is [address/street] under a boil water notice?”
Follow city notice instructions until the city says the notice is lifted.

Read Your Killeen Utility Bill Without Guessing

Account section

Shows customer name, account number, service address, billing date, and due date.

Usage units

Killeen’s bill guide says usage is shown in units, and each unit equals 100 gallons.

Payment plan box

Shows active payment arrangement number, total, next due amount, and arrangement due date.

Coupon

Detach and return the payment coupon with mailed payment using the return envelope.

Bill area
What it tells you
Best action
Charges Summary
Current charges listed by service, such as water, wastewater, solid waste, drainage, street maintenance, other charges, and past-due balance.
Separate water usage from non-water city charges before disputing the whole bill.
Meter Reading Data
Meter number, service type, previous reading, current reading, and current usage.
Multiply units by 100 gallons to estimate actual usage.
Important Messages
Account, billing, payment, contact, or city notice messages.
Check this before calling; the city may explain a change here.
Previous Activity
Previous charges, payments, and adjustments applied to the account.
Use this section if a payment appears missing or a credit did not post.
Update information
Back of coupon can provide payment options and contact update area.
Keep phone/email current so MFA and notices reach you.
How to Read Your Bill PDF

2026 Killeen Water Rates, Fees and Bill Charges

Billing math: the bill guide uses 100-gallon units, while the city code water rates are written by 1,000-gallon rate tiers. For quick estimation, 10 bill units equal 1,000 gallons.

Residential water rate item
Inside city limits
Outside city limits
What it means
0-2,000 gallons, 5/8-inch & 3/4-inch meter
$15.54
$23.31
Common minimum residential water charge tier.
2,001-15,000 gallons
$3.49 per 1,000 gallons
$5.24 per 1,000 gallons
Normal additional-use tier after first 2,000 gallons.
15,001-30,000 gallons
$4.46 per 1,000 gallons
$6.69 per 1,000 gallons
Higher-use tier; check irrigation and leaks.
Over 30,000 gallons
$5.57 per 1,000 gallons
$8.36 per 1,000 gallons
Very high usage tier; investigate fast.
Other charge / fee
Official detail
User action
Online / phone payment fee
$2.00 applies to all online and phone payments.
Review final total before submitting payment.
Residential deposit
$90.00 standard deposit.
Ask about Good Credit Waiver if eligible.
Drainage Utility Fee
Single-family and duplex properties currently $5.40 per month.
Drainage is not water usage; it is based on stormwater/impervious cover rules.
Non-residential drainage ERU
ERU = 3,027 square feet of impervious cover.
Businesses can ask about adjustment/exemption if impervious cover changed.
Same-day / after-hours service
Same-day and after-hours service options exist; additional fee may apply.
Submit early, by the city’s cutoff, or call before assuming same-day service.
Killeen Code Chapter 30 Drainage Utility Fee Rate Flyer

High Bill, Leak Check or Missing Payment

Check bill math

  • Find current and previous meter readings.
  • Find usage units.
  • Multiply units by 100 gallons.
  • Compare with previous bill period length.
  • Separate water from wastewater, solid waste, drainage, street maintenance, and past-due charges.

Check likely leaks

  • Toilets running silently.
  • Irrigation / hose bib left on.
  • Water heater or softener leak.
  • Service-line or yard leak.
  • Wet spot near meter or curb.

Call with proof

  • Account number and service address.
  • Bill date and due date.
  • Usage units and suspected leak date.
  • Photos or plumber receipt if repaired.
  • Payment confirmation if payment is missing.
High-bill script: “My usage changed from [old units] to [new units]. Since each unit equals 100 gallons, that is about [units × 100] gallons. Can you confirm the meter reading, explain the charge line, and tell me what documentation you need if I found a leak?”

Seniors Count Utility Assistance and Payment Arrangements

Seniors Count eligibility

  • Must reside in City of Killeen.
  • Must have an active water account.
  • Must be at least 60 years old when applying.
  • Submit through Utility Collections at 210 W Avenue C.

Documents to prepare

  • Photo ID for everyone living in the home.
  • Proof of income for everyone in the home.
  • Proof of house payment, rent, or property taxes if paid off.
  • Utility bills.
  • Medical expenses and recent home/car repair bills if relevant.

Payment arrangement area

The official bill guide shows a payment-arrangement section with plan number, total, next due amount, and due date. If you have an arrangement, check this area every bill.

Seniors Count Application Call Utility Collections

Killeen Water Conservation and Watering Schedule

Stage 1 request

Even-number addresses: Sundays and Thursdays. Odd-number addresses: Saturdays and Wednesdays.

Watering time

Use designated watering days only between midnight-10:00 AM or 8:00 PM-midnight.

Stage 2 restriction

Same odd/even schedule becomes enforceable under threat of penalty, with limits on sprinklers, vehicle washing, pools, fountains, hydrants, and non-essential uses.

Watering rule / stage
What it means
Practical action
Stage 1
Voluntary limits: even addresses Sunday/Thursday, odd addresses Saturday/Wednesday.
Set sprinkler controller to the suggested days and allowed hours.
Stage 2
Hose-end sprinkler and automatic irrigation limited to the same day/time pattern under threat of penalty.
Use hand-held hose, bucket, watering can, or drip irrigation when allowed.
Stage 3
Stage 2 remains, but landscaped irrigation is limited to midnight-7 AM or 9 PM-midnight; hose-end sprinklers prohibited.
Review city notice immediately when Stage 3 is active.
Stage 4
Outdoor irrigation and vehicle washing are prohibited except firefighting/animals.
Stop outside water use until official city notice changes.
Waste rule
Non-essential uses include washing down hard surfaces, dust control, gutter flushing, and failure to repair controllable leaks after notice.
Repair controllable leaks quickly and avoid runoff into street/gutter.
Water Conservation Water Conservation Ordinance

Water Quality, Lake Belton Source and Lead Service Line Map

Water source

Killeen purchases treated surface water from Bell County Water Control and Improvement District No. 1. The city’s water comes from Belton Lake and Stillhouse Hollow Lake.

CCR ID

Public Water Supply ID: TX0140006.

Water & Sewer: 254-501-6500.

Lead / service line note

The 2025 report says Killeen has not identified any lead service lines in its system, but some galvanized requiring replacement lines are targeted for long-term replacement planning.

Water quality question
Official detail
Action
Where does Killeen water come from?
Purchased treated surface water from Bell County WCID 1; sources include Belton Lake and Stillhouse Hollow Lake.
Use the 2025 Annual Drinking Water Quality Report for official annual details.
Who do I call for water quality?
Water & Sewer Services Division: 254-501-6500. CCR also lists EPA Safe Drinking Water Hotline at 800-426-4791.
Give address, tap affected, color/odor/taste, when noticed, and whether neighbors are affected.
Lead concern?
CCR advises cold water for drinking/cooking/formula, flushing pipes, certified lead-reduction filters, and notes boiling does not remove lead.
Contact City of Killeen at 254-501-7700 if concerned about lead testing.
Service-line inventory
A public service-line inventory map is linked from the CCR.
Check the map before assuming line material.
Water & Sewer 2025 Water Quality Report Service Line Inventory Map

What Killeen Water & Sewer Actually Handles

Water operations

  • Water meters.
  • Hydrants and flushing.
  • Leaks and repairs.
  • Line locates.
  • Taps, valves, mains, and pressure checks.

Sewer operations

  • Sewer line flushing.
  • Sewer leaks.
  • Manhole overflows and cleanup.
  • Preventive maintenance.
  • Sewer mains and new installations.

FOG warning

Fats, oils and grease can clog pipes, restrict sewer flow, cause sewage backups, and lead to costly emergency work. Do not pour cooking oil, grease, or food scraps into drains.

Call 811 before digging: for fences, landscaping, irrigation, trees, driveways, or excavation. Use official line-locate routes before disturbing soil near water, sewer, gas, electric, or communications lines.

Killeen Utility Collections Map and Visit Plan

Use this map for the Utility Collections billing office at 210 W Avenue C, Killeen, TX 76541. Bring your bill, ID, account number, payment proof, lease/deed documents, and any notice you received.

Place
Address
Use for
Utility Collections Division
210 W Avenue C, Killeen, TX 76541
Billing, bill pay, start service, transfer service, disconnection, documents, account help.
Water & Sewer Operations
805 W Jasper Dr, Killeen, TX 76541
Water/sewer field operations, leak/sewer reporting, hydrants, taps, pressure checks.
City Hall
101 N College Street, Killeen, TX 76541
General city routing and city government services.
Mail payment
Utility Collections Division, PO Box 549, Killeen, TX 76540-0549
Non-urgent mailed payments with coupon/check or money order.

Water Utilities Killeen FAQ

What is the Killeen water bill phone number?

Call Utility Collections at 254-501-7800 for billing, service, start, transfer, stop service, reconnect, and account questions.

How do I pay my Killeen water bill online?

Use the official City of Killeen Click2Gov online utility payment system. Have your account number ready and expect email MFA if your login requires it.

What is the Killeen pay-by-phone number?

Call 254-220-4183 to pay a City of Killeen utility bill by phone. A $2 fee applies to phone payments.

Where is the Killeen Utility Collections office?

Utility Collections Division is located at 210 W Avenue C, Killeen, TX 76541.

What are Killeen Utility Collections hours in 2026?

Effective April 6, 2026, Utility Collections is open Monday through Thursday from 7:00 AM to 6:00 PM.

Does Killeen charge a fee for online or phone water payments?

Yes. The city states that a $2.00 fee is applied to all online and phone payments.

How much is the Killeen residential water deposit?

The standard residential deposit is $90. A good credit waiver may apply if you previously had a full 12 months of City of Killeen service with no late payment.

How do I start residential water service in Killeen?

Complete the Residential Service Request and return it to Utility Collections in person or by email with application, lease/proof of ownership, picture ID, and proof of Social Security Number. Same-day service requests must be made by 2:00 PM.

How do I stop Killeen water service?

Contact Utility Collections by office visit, phone, or the official Disconnection Request Form. Keep the confirmation number because the account continues billing until the city processes the stop-service request.

Who do I call for water leaks or sewer overflows in Killeen?

Call 254-501-6500 or 254-501-6319 to report water leaks, sewer blockages, or overflows. For suspicious activity near water or sewer facilities, call 911.

Where does Killeen drinking water come from?

Killeen purchases treated surface water from Bell County Water Control and Improvement District No. 1, with sources including Belton Lake and Stillhouse Hollow Lake.

What are Killeen watering days?

Under Stage 1 guidance, even-number addresses are requested to water Sundays and Thursdays, while odd-number addresses are requested to water Saturdays and Wednesdays, during midnight-10 AM or 8 PM-midnight.

30-Second Killeen Water Checklist

Pay/login: Click2Gov → account number → email MFA if required → $2 fee → save confirmation.

Billing help: call 254-501-7800 with account number, service address, bill date, and exact question.

Phone pay: call 254-220-4183 and keep the confirmation number.

Emergency: leaks/sewer overflow 254-501-6500 or 254-501-6319; after-hours turn-off/reconnect 254-501-7800.

Start/stop service: bring lease/deed, ID, SSN proof, deposit/payment proof, and keep confirmation number.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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