Water Utility Management Savannah: Bill Pay, Login & Phone 2026

by
Water Utility Management • Savannah GA • customer portal • Quick Pay • phone • service issues

Water Utility Management Savannah Help Desk: Pay, Log In, Call or Start Service

Use this page like a Water Utility Management counter: pay your bi-monthly bill, log in or use Quick Pay, call Customer Care, apply for service, submit documents, handle a late notice, check service-area status, report a water outage, and avoid confusing WUM with City of Savannah Utility Services.

Pay / Login Portal Call 912-352-9339 Apply for Service Office Map

Quick Answer: Water Utility Management Savannah Contact and Payment Details

Toll-Free888-352-9339
Office28 Abercorn St.
HoursMon-Fri 8:30 AM-5 PM
Need
Official route
Prepare first
Important detail
Pay without logging in
Customer Portal → Quick Pay
Account number and payment method.
Quick Pay says no login is necessary, but you need the account number.
Login or register
Customer Portal → Sign in / Register
Existing username/password or account setup details.
Portal account lets you view details, manage single and multi-accounts, use multi-bill pay and e-Billing.
Connect service
Customer Portal → Connect Service
Service address, photo ID, proof of residency, deposit/fee readiness.
WUM says customers should check the interactive map first to confirm the address is in a WUM service area.
Phone payment or balance
912-352-9339 and choose the payment option
Account number and payment method.
Card payments have processing fees; make sure funds cover bill plus fee.
Email customer care
CustomerCare@waterga.com
Name, service address, account number, phone, documents if needed.
The mailbox is monitored during regular office hours only.
Report after-hours water issue/outage
Call 912-352-9339
Address, subdivision/system, issue type, safety risk, time started.
After-hours calls are forwarded to an answering service for water service issues or outages.
Visit or drive-thru
28 Abercorn Street, Savannah, GA 31401
Bill, account number, ID, documents, payment method.
WUM lists a lobby with pay windows and a drive-thru lane.
Mail payment or documents
Water Utility Management, P.O. Box 1526, Savannah, GA 31402
Bill stub, check/money order, account number, completed documents.
Mail is not the best route for shutoff-day or urgent service problems.

Provider warning: Water Utility Management is not the same as the City of Savannah Utility Services Division. If your bill says City of Savannah, use the city utility portal and city phone numbers. If your bill says Water Utility Management or WaterGA, use WUM’s customer portal, 912-352-9339, 28 Abercorn Street, and P.O. Box 1526.

First Check: WUM or City of Savannah?

Savannah-area customers can be served by different providers depending on address, subdivision, city limits, private/community wells, sewer setup, HOA status, and whether the bill comes from WUM or the City of Savannah.

🧾

Your bill says WUM

Use Water Utility Management’s portal, office, phone, mail address, policies, and service-area map.

🏙️

Your bill says City of Savannah

Use City of Savannah Utility Services, not Water Utility Management. City utility billing uses different account/barcode rules and city customer-service contacts.

📍

Not sure?

Use WUM’s interactive map, check your bill, search your closing/lease documents, and call WUM before paying.

Clue
Likely provider path
What to verify before paying
Bill or portal says Water Utility Management / WaterGA
WUM customer portal or WUM office.
Account number, service address, amount due, due date and payment method.
Bill says City of Savannah Utility Services
City of Savannah utility payment portal and city customer service.
City account number and barcode from the city bill coupon.
Address is outside City of Savannah limits
Could be WUM, county/private system, HOA, well, or another utility.
Search WUM map and call the office to verify the exact service address.
Subdivision/community well system
WUM may operate the system, but verify by shaded map/service area.
System name, subdivision, address and whether service is water only or water/wastewater.
Apartment/HOA/submetered setup
Water may be included, billed by landlord, HOA or submetering company.
Lease, HOA packet, property manager contact and provider name.
WUM Interactive Map WUM Contact Page City of Savannah Utility Pay

Pay or Log In to the Water Utility Management Customer Portal

The WUM customer portal gives three main actions: Quick Pay, Sign in/Register, and Connect Service. Use Quick Pay for a one-time payment; register when you want e-Billing, account history, multi-account management, or autopay.

Open the official portal

Go to the official Water Utility Management Customer Portal. Confirm the page shows Water Utility Management and the Savannah contact details.

Choose Quick Pay or Sign in

Quick Pay is for paying without a login. Sign in/Register is better if you need bill history, multi-account tools, paperless billing, or saved payment settings.

Check portal fees before submitting

The portal lists eCheck convenience fee, credit-card processing fee, and a paper-bill fee. Compare card, eCheck, ACH draft, mail, drop box, in-person and phone routes before paying.

Save payment proof

Keep confirmation number, payment date/time, amount, account number, method, screenshot, and any email receipt. For past-due or suspended accounts, call WUM after payment.

Payment method
Where to use it
Fee / rule shown by WUM
Best for
Quick Pay
Customer Portal → Quick Pay.
No login needed; account number required.
One-time payments when you have the bill/account number.
Credit/debit card
Portal or phone payment system.
Portal lists 3.65% or $2.50 minimum processing fee.
Fast payment when fee is acceptable and funds cover bill plus fee.
eCheck
Customer Portal payment page.
Portal lists $1.95 per transaction.
Lower-fee online payment compared with card.
ACH bank draft form
Submit ACH form to WUM.
WUM says recurring ACH bank drafts from checking/savings have no additional fee when paper form is completed and submitted.
Customers who want lower-cost recurring payment.
AutoPay in portal
Portal → Enroll in Auto Pay.
Must be established at least 72 hours before due date; customer remains responsible for confirming payment is made.
Customers who want recurring payment but still monitor due dates.
Phone payment
Call 912-352-9339 and choose payment option.
Card fee applies to phone card payments.
Customers who prefer phone route or need guided payment.
Mail
P.O. Box 1526, Savannah, GA 31402.
Send check/money order with bill stub; allow mailing time.
Regular bills when not near suspension date.
Drop box
Near customer entrance at 28 Abercorn Street.
Account information must be included so payment is applied successfully.
After-hours check/money-order drop when not urgent.
In person / drive-thru
28 Abercorn Street, Savannah, GA 31401.
Lobby pay windows and drive-thru lane are listed.
Customers who need office help, receipt, documents or same-day discussion.

Paperless tip: WUM says e-Billing lets you receive the bill by email each billing cycle and opt out of paper statements. The portal announcement also lists a $3 paper bill fee for mailed paper bills, so paperless billing can prevent that added charge.

Payment posting script: “I paid Water Utility Management account [account number] for [service address] on [date/time] by [portal/phone/mail/drop box/office]. Confirmation number is [number]. Can you confirm it posted and tell me whether any late fee, suspension fee, deposit, returned-payment issue or current balance remains?”

Apply for Service, Transfer an Account or Submit Documents

🗺️

Check service area first

WUM says customers should use the interactive map before applying to confirm that WUM services the address.

📄

Required documents

Applications must include photo ID matching the requester and proof of residency.

⏰

Office cutoff

WUM says in-person applications submitted after 4:30 PM are processed the next business day.

Task
Official action
Prepare
Timing / fee note
Apply online
Customer Portal → Connect Service / Apply for Service.
Service address, photo ID, proof of residency, contact details, payment readiness.
WUM asks customers to allow two business days to process the application and create the account.
Submit paper forms
Email, fax, mail or deliver to WUM office.
Complete forms and all supporting documents together.
WUM says incomplete applications and password-protected documents delay approval.
Transfer existing service
Complete a new service application and indicate previous service location.
Previous service address, new service address, ID, proof of residency, account info.
Call/email WUM for transfer-specific assistance.
Pay after account approval
Use portal or contact office after WUM gives account number.
Deposit and establishment fee.
WUM says customers have up to three business days after approval/account setup to pay for service to begin.
Start water after payment
Pay required amount after approval.
Payment confirmation.
WUM says water service begins within one business day after receipt of payment.
New construction / never had water
Ask WUM about connection/tap/impact/meter fees.
Lot address, subdivision, builder details, survey/connection request.
Meter fee is listed at $410; tap/impact fees vary by location.
Common account fee
Official amount shown
When it may apply
Establishment Fee
$50
Required to establish a new account in a new customer’s name.
Tenant Deposit
$150
Required for tenant/renter accounts; refundable upon closure of account if eligible.
Homebuilder Deposit
$200
Required of builders/contractors paying for tap-in at new locations.
Owner Deposit
$150
Required only if owner has a history of delinquency.
Meter Fee
$410
May apply where location needs a new meter set.
Tap / Impact Fees
Varies
Calculated for locations that never had active water service.
Check WUM Service Area Apply for Service Connect Service in Portal Customer Documents

Late Bill, Suspension Date or Water Locked Out

📅

Due date

WUM says the due date is listed on each bill and is approximately 20 days from the bill date.

🚫

Suspension status

Late accounts may be put into suspension about 30 days after the bill date; WUM lists a $60 suspension fee.

🔒

Do not tamper

Do not force open a locked valve. WUM lists tampering/vandalism charges and possible legal action.

Situation
What WUM policy says
Best action
Bill just arrived
WUM bills approximately every 60 days; due dates and collection dates are printed on the bill and may vary slightly.
Pay before the due date or set up an approved payment method early.
Bill is late
Late fee is listed at $15 after the due date.
Pay as soon as possible and call if you need help.
Suspension letter/date received
At 9:00 AM on the suspension date, WUM says the account may enter suspension and the $60 suspension fee is charged.
Call before the suspension date and ask for the exact amount needed to avoid lockout.
Water service locked out
To reinstate a suspended account, WUM says arrears, current balance and suspension fee must be paid; renters/repeat offenders may need a deposit.
Pay required total, call WUM, and expect restoration within the next business day from receipt of payment.
After-hours non-payment lockout
WUM says restoration due to non-payment is not considered an emergency.
Do not call it a water emergency; pay and contact the office for account restoration steps.
Returned payment
NSF/returned-check fee is listed at $35; after two returned checks WUM may no longer accept that form of payment.
Use a verified payment method and confirm account standing.
Suspension script: “My WUM account is [account number] at [service address]. I received a late/suspension notice. What exact amount must be paid today, does it include the $15 late fee or $60 suspension fee, and what payment method will prevent or restore service?”

Water Emergency, Outage, Main Leak or Private-Line Leak

🚨

After-hours issue

Call 912-352-9339. After-hours calls are forwarded to WUM’s answering service for assistance with service issues or outages.

🛠️

WUM responsibility

WUM says it is responsible for water lines in the road and onto utility easements, including leaks from the main line to the meter box.

🏠

Customer responsibility

WUM says leaks between the meter box and the house are on the customer’s private water line and are the customer’s responsibility.

Problem
Call / action
Say this
Have ready
Major leak in street or road
Call 912-352-9339 immediately.
“Water is flowing/bubbling near [address/cross street/subdivision].”
Location, flow direction, road hazard, photos only if safe.
No water at home
Call WUM; after-hours calls route to answering service.
“No water at [address], affecting [all/some] fixtures.”
Neighbor status, account status, outage map/status check, time started.
Leak inside meter box
Call WUM and describe exact meter-box location.
“Water is visible in/around the meter box at [address].”
Whether water reaches yard/road, photos, account number.
Leak from meter to house
Call plumber; contact WUM for shutoff help if needed.
“I need help shutting off service for a private-side repair.”
Plumber ETA, shutoff access, house valve status.
Sewer/wastewater issue where WUM provides wastewater
Call WUM and describe backup/stoppage.
“Wastewater is backing up at [fixture/location].”
Fixture affected, septic/pump status if any, neighbors affected, photos if safe.
Locked out for non-payment
Pay required amount and call office.
“I paid the required amount and need restoration instructions.”
Payment confirmation and account number.
Service Status Map Contact WUM Policies & Procedures

High Water Bill, Meter Reading and Leak Relief

Read the meter

WUM says meter readings work like an odometer: the old reading is subtracted from the new reading to calculate water used.

Look for seasonal use

WUM says warmer months, outdoor watering, pools, sprinklers and irrigation habits can drive higher bills.

Leak Bill Relief

WUM’s program can provide a bill credit for verified leaks, up to $5,000 once every 12 months for eligible customers.

High-bill check
How to do it
What to collect
Compare bill read to meter
Check the meter reading printed on the bill against the meter reading at the property.
Clear photo of meter, bill date, current date and account number.
Check updated meter display
Open meter lid to expose the sensor to sunlight and let the display scroll.
Photo/video of displayed read, service address and time.
Outdoor watering
Review irrigation cycles, hose sprinklers, pool filling and lawn/garden watering.
Timer schedule, dates, repair notes, gallons if known.
Toilet/faucet leak
Check running toilets, flappers, dripping faucets and supply lines.
Plumber receipt, parts receipt, repair date.
Private line leak
Check line between meter box and house; WUM says this is customer responsibility.
Plumber invoice or proof of parts purchased.
Request review
Call Customer Care after checking usage and meter read.
Account number, photos, repair proof and comparison to prior bills.
Leak Relief request
Submit application and supporting information by email, fax, mail or in person.
Leak relief form, plumber receipt or proof of parts purchased, account details.

Leak Relief note: WUM says the Leak Bill Relief Program is voluntary, automatically enrolled for eligible customers with a $2 monthly fee/$4 bi-monthly bill beginning August 2025, and customers may opt out by email. It does not cover repairs or damage; it is a bill-relief program for verified leaks.

High-bill script: “My WUM bill is higher than normal. Account [number], address [address]. I compared the meter, checked irrigation, toilets, faucets and private lines, and I have [photos/repair receipts]. Can you review the usage and tell me whether the Leak Bill Relief Program applies?”
High Water Bill How to Read Your Meter Leak Bill Relief Program

Documents, Email, Fax and Mail Checklist

What to include

  • Customer name.
  • Service address and lot number if known.
  • Account number if available.
  • Reliable phone number for service notifications.
  • Email address for customer communications.
  • Photo ID matching the applicant.
  • Proof of residency for service applications.
  • All supporting documents in one email or one fax.

Where to send

  • Email: CustomerCare@waterga.com.
  • Fax: 912-355-4466.
  • Mail: Water Utility Management, P.O. Box 1526, Savannah, GA 31402.
  • In person: 28 Abercorn Street, Savannah, GA 31401.
  • Avoid password-protected documents.
  • Call for urgent service or outage issues.
Document task
Use this route
Delay to avoid
Apply for service
Customer Portal preferred; printable forms if portal is not possible.
Missing photo ID or proof of residency.
Update contact information
Customer contact information form, portal/contact form, email, fax or office.
Old phone/email causing missed emergency or bill notices.
Set up ACH bank draft
ACH paper form submitted to WUM.
Assuming ACH is active before WUM processes the form.
Leak relief
Leak Bill Relief application plus proof of repair.
Submitting a claim before fixing the leak or without repair proof.
Change/cancel autodraft
Notify WUM in writing or update portal where applicable.
Bank/card change not updated before due date.

Water Quality Reports, Service Status and Conservation Rules

Consumer Confidence Reports

WUM publishes CCRs by water system and WSID. The CCR page lists current and past reports, including 2025 reports for many systems.

Water source context

WUM says its water comes from underground aquifers in Georgia, commonly the Floridan Aquifer System.

Outdoor watering

Georgia’s permanent outdoor watering rule generally limits outdoor watering to before 10 a.m. and after 4 p.m.

Need
Official route
What to do
Find your CCR
WUM Consumer Confidence Reports page.
Search by water system/community name and WSID; download the latest report before quoting water-quality values.
Understand testing
CCR page and WUM customer care.
WUM says microbiological Bac-T sampling occurs monthly; other testing follows Georgia EPD schedules.
Current service status
WUM interactive map and social updates.
Enter your address; shaded areas can show operating permits, status updates and interruptions.
Water-quality concern
Call 912-352-9339 or email Customer Care during office hours.
Describe color, odor, taste, pressure, fixture affected, time started and neighbors affected.
Conservation
WUM conservation page and Georgia EPD watering rules.
Water outdoors before 10 a.m. or after 4 p.m. unless a stated exception applies.
Private well/cross-connection
WUM policies page.
Do not connect well or other unapproved water sources to home plumbing connected to WUM community water.
Consumer Confidence Reports Interactive Service Map Conservation Georgia Water Conservation

Wastewater, Meter Box, Wells and Tampering Rules

WUM’s policies separate company-maintained infrastructure from customer-maintained plumbing. This matters for leaks, wastewater backups, plumbers, bills, damage and emergency calls.

Topic
What WUM says
Customer action
Road/main-to-meter leak
WUM handles water lines in the road and onto utility easements, including main line to meter box.
Call WUM with exact location and safety risk.
Meter-to-house leak
Leak between meter box and house is on customer’s private water line.
Call plumber; contact WUM if water shutoff support is needed.
Meter box equipment
Meter box, meter, valve and service line inside meter box are WUM property.
Do not tamper. Call WUM if you need water turned off.
Vandalism/tampering
WUM lists tampering/vandalism fees and possible legal action for forced valves or theft of service.
Never cut locks or force valves open after non-payment lockout.
Wastewater responsibility
WUM is responsible for wastewater mains, lift stations, treatment facilities and drain fields it manages; customer is responsible for home wastewater lines/fixtures and certain service components.
Call WUM for system-side issues; call plumber/septic professional for private-side problems.
Community wells
WUM says community wells and well sites are private utility property and not for public entry.
Do not enter fenced well sites; call police/WUM if unauthorized people are inside.
Private/customer wells
WUM says shallow wells may be used for irrigation/outdoor purposes where permitted, but may not be connected to home plumbing tied to community water.
Do not cross-connect wells to WUM water plumbing.

Office, Mail, Drive-Thru and Map

Office / drive-thru

Water Utility Management, LLC
28 Abercorn Street
Savannah, GA 31401

Hours: Monday-Friday, 8:30 AM-5:00 PM

Mail

Water Utility Management
P.O. Box 1526
Savannah, GA 31402

Include bill stub/account number so payment or paperwork can be applied correctly.

Contact

Phone: 912-352-9339
Toll-free: 888-352-9339
Fax: 912-355-4466
Email: CustomerCare@waterga.com

Route
Address / contact
Use for
Office / drive-thru
28 Abercorn Street, Savannah, GA 31401
Pay in person, drop documents, customer-care help, service questions.
Payment/document mail
P.O. Box 1526, Savannah, GA 31402
Bill payments, forms and supporting documents when timing allows.
Email
CustomerCare@waterga.com
Non-urgent account documents, forms, bill questions and follow-up.
Phone
912-352-9339 / 888-352-9339
Billing, phone payment, outage/service issue, applications, urgent questions.
Fax
912-355-4466
Forms and document submission; send all documents together.

Water Utility Management Savannah FAQ

What is the Water Utility Management Savannah phone number?

Call 912-352-9339. WUM also lists 888-352-9339 as a toll-free number. After-hours calls to the office are forwarded to an answering service for water service issues or outages.

Where do I pay my Water Utility Management bill online?

Use the official Water Utility Management Customer Portal. Choose Quick Pay for a one-time payment without logging in, or Sign in/Register to manage account details, multi-account billing and e-Billing.

Can I pay without creating a portal account?

Yes. The WUM portal lists Quick Pay for customers who just need to pay their bill. You need your account number, and no login is necessary.

What fees apply to online WUM payments?

The portal lists an eCheck convenience fee of $1.95 per transaction and a credit card processing fee of 3.65% or $2.50 minimum. It also lists a $3 paper bill fee for mailed paper bills.

Where is the Water Utility Management office?

Water Utility Management is located at 28 Abercorn Street, Savannah, GA 31401. Office hours are Monday-Friday, 8:30 AM-5:00 PM. The location offers lobby pay windows and a drive-thru lane.

Where do I mail a WUM payment?

Mail check or money order payments with the bill statement stub to Water Utility Management, P.O. Box 1526, Savannah, GA 31402. Include account information so the payment can be applied correctly.

How do I apply for Water Utility Management service?

Check the WUM interactive map first to confirm your address is in a WUM service area. Then apply through the Customer Portal or submit printable forms with photo ID and proof of residency. WUM asks customers to allow two business days for application processing.

What happens if my WUM bill is late?

WUM lists a $15 late fee after the bill due date. Accounts may enter suspension around 30 days after the bill date, and WUM lists a $60 suspension fee. Call before the suspension date to confirm the exact amount needed.

Does Water Utility Management help with leak bills?

WUM’s Leak Bill Relief Program can offer bill credit for eligible verified leaks. Customers may submit one request every 12 months, with a maximum relief credit up to $5,000, and must provide proof of repair such as plumber receipt or parts proof.

Is Water Utility Management the same as City of Savannah water?

No. Water Utility Management and City of Savannah Utility Services are different billing/provider routes. Check your bill, service address, provider name, account number and payment portal before paying.

30-Second WUM Savannah Checklist

Pay/login: WUM Customer Portal → Quick Pay or Sign in/Register → save confirmation.

Call: 912-352-9339 for customer care, phone payment, outage/service issues and after-hours answering-service routing.

Visit: 28 Abercorn Street, Savannah, GA 31401, Monday-Friday 8:30 AM-5:00 PM.

Mail: Water Utility Management, P.O. Box 1526, Savannah, GA 31402, with bill stub/account number.

Late bill: call before suspension date; all arrears, current balance and suspension fee may be required to reinstate service.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment