Water Utility Minneapolis 2026: Bill Pay, Login & Phone

Minneapolis MN • Utility Billing • water • sewer • stormwater • solid waste • 311

Minneapolis Water Utility Help Desk for Bills, Login and Service

Use this guide to pay a City of Minneapolis utility bill, sign in to the utility billing portal, make a Quick Pay payment, call the correct phone option, avoid credit-card fees, pay by cash barcode, mail a check, use AutoPay, start or transfer water and sewer service, restart water after shutoff, read 2026 rates, check a high bill, understand sewer averaging, report water or sewer emergencies, and find water-quality and lead-testing resources.

Start Here: Choose the Right Minneapolis Utility Action

Billing phone612-673-1114
Phone paymentOption 2
Water emergency612-673-5600
Sewer operations612-673-5625
User need
Official route
Prepare first
Do not miss
Pay online or view amount due
Utility account number, service address or mailing details, bill copy and payment method.
Standard Access can show amount due/basic details without registration; use Quick Pay for a one-time payment.
Create full online account
Use Premium Access in the same portal.
Account number, mailing address and ZIP code, plus phone number associated with the account.
Premium Access adds recurring payments, more account features and service-request tools.
Pay by phone
Call 612-673-1114, option 2.
Account number, card or bank-account information, ZIP code and note pad for confirmation number.
Card and digital-wallet payments have fees; e-check/bank-account payment is fee-free.
Ask a billing question
Call Utility Billing Customer Service at 612-673-1114.
Bill, account number, service address, payment proof, meter read or dispute documents.
Utility Billing hours are 8 AM-4 PM, Monday-Friday, closed City holidays.
Mail a check
Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728.
Check payable to Minneapolis Finance Department and account number written on the check.
Remove and include the pay stub so payment is applied correctly.
Pay in person
Minneapolis Service Center, Public Service Building, 505 Fourth Ave. S., Skyway level.
Bill, account number, ID if needed and accepted payment method.
Service Center hours are Monday-Thursday 8 AM-4 PM and Friday 9 AM-4 PM.
Cash payment
Create a barcode and pay cash at listed retail partners.
Utility account number and payment barcode.
Retail cash payment is listed as free; participating stores include CVS, Dollar General, Dollar Tree, Family Dollar, Love’s, Office Depot, OfficeMax and Walgreens.
Emergency water or sewer issue
Call water emergency at 612-673-5600 or sewer operations at 612-673-5625.
Address, cross street, issue type, visible water/sewer details and callback number.
Use 911 for natural gas smell, hazardous spill or potentially explosive situation.

Provider check: this guide is for City of Minneapolis Utility Billing. If your bill says St. Paul Regional Water Services, Golden Valley, Edina, Bloomington, New Hope, Crystal, Columbia Heights, a landlord, apartment utility biller, HOA, private well, Xcel Energy, CenterPoint Energy, or Metropolitan Council sewer only, use the provider printed on that statement.

Official Minneapolis Water Utility Contact Box

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Utility Billing Customer Service

Department: Finance & Property Services

Phone: 612-673-1114

Address:
Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345

Hours: 8 AM-4 PM, Monday-Friday; closed City holidays.

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Payments and Service Center

Phone payment: 612-673-1114, option 2.

Service Center:
Public Service Building
505 Fourth Ave. S., Skyway level
Minneapolis, MN 55415

311: 311 or 612-673-3000.

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Emergency Water / Sewer

Water emergency: 612-673-5600, 24 hours.

Sewer Operations: 612-673-5625.

Water quality information: 612-661-4999.

Payment Mail

Mail checks to:
Minneapolis Finance Department
P.O. Box 77028
Minneapolis, MN 55480-7728

Write the utility account number on the check and include the pay stub.

What Your Bill Can Include

Minneapolis utility bills can include current water, sewer, solid waste, taxes, stormwater and other account activity. The City’s sample bill explains that the pay stub contains due date, account number, address and amount due.

Water Treatment

Minneapolis treats Mississippi River water and distributes drinking water through a large system of pump stations, reservoirs, mains and valves. The Water Treatment & Distribution building in Fridley is closed to the public.

How to Pay a Minneapolis Water Utility Bill

Payment method
Official detail
Best for
Watch out for
Online Standard Access / Quick Pay
Use account number or address to see amount due and basic account details, then use Quick Pay for one-time payment.
Fast payment without full registration.
Confirm the service address before submitting payment.
Online Premium Access
Register for more features and recurring automatic payments.
Customers who want bill/payment history, water-usage history and service requests.
Registration requires account number, mailing address/ZIP and phone number associated with the account.
Credit / debit / digital wallet online
Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and PayPal are listed, with fees.
Quick card or wallet payment.
Use e-check or other no-fee routes if avoiding card fees matters.
Online e-check
The payment page lists e-check as a no-fee option.
Customers with bank routing and account details.
Double-check account and routing numbers before submitting.
Phone payment
Call 612-673-1114 and choose option 2.
Automated payment by card or bank account.
Card payments have fees; bank-account payments are listed as fee-free. Save the confirmation number.
Cash retail payment
Create a payment barcode and pay in cash at participating stores.
Customers who need a cash route without mailing.
Use the account number from the utility bill; keep retail receipt and barcode proof.
Bank bill pay
Use your bank’s bill-pay system for one-time or recurring payments.
Customers who prefer banking app payments.
If you move within Minneapolis, update the utility account number in your bank bill-pay profile.
Mail
Make check payable to Minneapolis Finance Department and mail to the P.O. Box on the City payment page.
Routine check payments with enough mailing time.
Include pay stub and account number; avoid mail when shutoff/restart timing is urgent.
In person
Pay at the Minneapolis Service Center in the Public Service Building, Skyway level.
Receipt, cash/check help, account questions or urgent billing issue.
Service Center hours differ on Friday: 9 AM-4 PM.
Automatic bill payment
Automatic checking/savings payment is managed by Utility Billing and pays only on the utility bill due date.
Customers who want recurring no-card payment.
Keep using your current method until “Auto Payment” appears on the monthly bill.

No-fee payment routes: the City lists no-fee options including electronic/online checks, mailed or in-person checks, automatic checking/savings payments, a customer’s bank bill pay, and in-person cash at the Public Service Building or retail partners.

Payment confirmation script: “I paid City of Minneapolis utility account [account number] for [service address] on [date/time] by [Quick Pay/Premium Access/phone/e-check/card/cash barcode/bank bill pay/mail/in person/AutoPay]. Confirmation or check number is [number]. Can you confirm it posted and whether any shutoff, restart, turn-on fee, turn-off fee, NSF fee, disputed amount, estimated reading, solid waste fee or stormwater charge remains?”

Minneapolis Utility Billing Login, Quick Pay and Premium Access

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Standard Access

  • Use utility account number or address.
  • See amount due.
  • View basic account details.
  • Use Quick Pay for one-time payment.
  • No full account registration required.
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Premium Access

  • Register with account number.
  • Use mailing address and ZIP code.
  • Use phone number associated with account.
  • Access more account features.
  • Set up recurring automatic payments.
  • Use service requests for stop/transfer/meter reading.
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Bill details to match

The sample bill page explains that the top of the bill shows account name, service address, account number, printed date and account status. The pay stub shows due date, account number, address and amount due.

Open the official portal

Start from the City’s Utility Billing page or directly open the Minneapolis Utility Billing portal. Avoid payment ads or third-party pages that do not show City of Minneapolis Utility Billing.

Choose Quick Pay or Premium Access

Choose Quick Pay for one payment. Choose Premium Access if you want recurring payments, history, water usage and service-request options.

Use the exact account information

Enter the account number, service address, mailing ZIP and account phone exactly as the city billing system expects. If the portal finds a different address, stop and call Utility Billing.

Save proof

Download or screenshot the confirmation number, amount, date/time and payment method. Keep it until your next bill confirms the payment was applied.

Move reminder: if you transfer service to another Minneapolis property and use bank bill pay, update the utility account number in your bank system. The city specifically warns that the account number changes with the property.

2026 Minneapolis Water, Sewer, Stormwater and Solid Waste Rates

Water usage

$3.88 per unit. One unit is 100 cubic feet, about 748 gallons.

Sewer usage

$5.92 per unit for Minneapolis-based customers; outside-city sewer rate differs.

5/8-inch fixed fee

2026 monthly fixed fees: water $11.75 and sewer $9.30 for a 5/8-inch meter.

Stormwater

2026 single-family average stormwater fee is $16.35, based on impervious surface area.

2026 bill line
City-listed amount / rule
What to check on your bill
Water usage
$3.88 per unit; one unit is 100 cubic feet or about 748 gallons.
Compare units used to prior months and check whether the reading is actual or estimated.
Sewer usage
$5.92 per unit for Minneapolis-based customers; outside-city sewer rate is listed as $38.90.
Residential sewer billing may use winter averaging from April through November.
Water tax / testing fee
The rate table shows water tax and a testing fee; Minnesota law requires an annual safe-drinking-water fee from every service connection.
Residential properties are not charged sales tax; commercial properties may have combined sales taxes.
Residential sewer averaging
For residential properties with three or fewer dwelling units, December-March sewer reflects actual water use; April-November sewer reflects average winter consumption unless actual usage is lower.
Outdoor summer use should not automatically inflate sewer billing if the winter-average method applies.
Commercial / large residential sewer
Business properties and residential properties with more than three dwelling units use actual water consumption year-round for sewer fees.
Multi-family buildings should not assume single-family winter averaging.
Fixed water and sewer fees
All residential and commercial customers pay monthly fixed fees based on meter size.
Meter size matters; larger meters have much higher fixed fees.
Turn-off / turn-on charge
2026 other water service charges list $90 turn-off and $90 turn-on charges.
If water was shut off for nonpayment, budget for account balance and any restart-related charges.
NSF fee
2026 bounced check or nonsufficient funds fee is $30.
Ask whether payment method restrictions apply after a returned payment.
Solid waste base fee
2026 solid waste base fee listed at $33.99 per unit, with cart fees shown separately.
Solid waste and recycling may appear with water/sewer on the same utility bill.
Stormwater fee
2026 single-family stormwater fees: low $12.26, average $16.35, high $20.44.
Fee is based on impervious surface. Credits may reduce the stormwater charge.

Bill calculator tip: before estimating a Minneapolis utility bill, verify meter size, water units, sewer averaging period, dwelling units, stormwater category, cart size, extra carts, solid-waste taxes, water testing fee, NSF/turn-on/turn-off charges and any dispute or forwarded balance.

Start, Stop, Transfer or Restart Minneapolis Utility Service

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Start water and sewer

To start water and sewer service, the City asks for a deed, closing disclosure or settlement agreement if you own the property, or a lease if you rent. You can complete the New Water Service form online or contact Customer Service.

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Stop or transfer

If you move, stop water service or transfer it to a new Minneapolis address. The City must read the water meter before you move and may need to enter the property to read it.

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Restart after shutoff

If water was turned off for nonpayment, pay the total balance due and contact Customer Service. The City says it will restore service within 24 hours after you pay the balance and contact them.

Service task
Official detail
Practical next step
Start water/sewer as owner
Provide deed, closing disclosure or settlement agreement.
Use the online New Water Service form or call 612-673-1114.
Start water/sewer as renter
Provide copy of lease to prove you rent the property.
Have lease, service address and move-in date ready.
Start garbage and recycling
When water/sewer account is created, you are automatically signed up for Minneapolis Solid Waste & Recycling services.
Remember residential properties with four or fewer units generally use City collection.
Stormwater management
Your water/sewer account lists a stormwater fee. Everyone is charged monthly, cannot opt out, and may earn credits.
Look into residential or commercial stormwater credits if you manage runoff on-site.
Stop service
Call Customer Service or use Premium Access: Service Requests → Disconnect Service.
Schedule meter reading before leaving and keep final bill details.
Transfer service
Use Service Requests → Transfer of Service in Premium Access or call Customer Service.
Update bank bill pay account number after transfer.
Meter-reading appointment
Appointments may be needed for moving/selling, “EST” readings or temporary water stop.
Call for fastest scheduling; appointment times are 8 AM-4 PM, Monday-Friday.
Water turned off for another reason
Make an appointment with Customer Service and complete the Water Release Form before turn-on.
Do not assume the City can turn water back on without release documentation.
Move service script: “I need to [start/stop/transfer] City of Minneapolis water and sewer service at [service address] on [date]. I have [lease/deed/closing disclosure] and need a meter reading before the move. Can you confirm the account number, whether garbage/recycling and stormwater will be included, and whether any turn-on fee, final bill or water-release form applies?”

Help Paying, Flexible Arrangements, Disputes and Appeals

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Flexible arrangements

Utility Billing says it can work with customers to set up a flexible payment arrangement to bring an account current. Call Customer Service before the balance reaches shutoff or assessment timing.

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211 help

The City’s help page points residents to 211 for help paying essential community services. Funding and eligibility vary, so call early and verify whether a pledge affects your utility account deadline.

⚖️

Dispute / appeal

If you question a charge, call Utility Billing first. If you are not satisfied, the rates page says you can file a dispute, and the appeals page lists Utility Billing as an appealable issue.

Situation
Best first action
Prepare this
Cannot pay full bill
Call Utility Billing at 612-673-1114.
Account number, service address, due date, amount you can pay today and hardship reason.
Need community assistance
Call 211 or visit 211.org.
Utility bill, ID, income proof, lease/deed, shutoff notice and payment-arrangement details.
Bill seems wrong
Call Utility Billing for explanation and meter/account review.
Prior bills, meter photos, payment proof, “EST” code if shown, leak repair proof and timeline.
Formal dispute
Use the Utility Billing Dispute Form or appeal route if appropriate.
Account number, property address, bill dates, disputed dollar amount and written reason.
Special assessment or hearing notice
Read the notice deadline and appeal instructions.
Notice, bills, proof of payment, dispute form and any customer-service response.
Water off for nonpayment
Pay total balance due and contact Customer Service.
Payment confirmation, account number, water-release form if required and safe property access.

Do not wait: an assistance referral, 211 call, bank bill-pay transaction, mailed check or dispute filing may not stop shutoff unless Utility Billing confirms the account status. Ask for the exact amount, deadline and accepted payment method.

Help script: “My City of Minneapolis utility account [account number] for [service address] is [past due/disputed/at risk of shutoff]. Can you review my balance, explain which charges are not in dispute, tell me whether a flexible payment arrangement is available, and confirm whether I should contact 211 or file a Utility Billing dispute?”

High Bill, Leak Indicator, Estimated Read and Sewer Averaging

Leak indicator

When no one is using water, the leak indicator should not move.

Toilets first

The City says toilets are the most common leak spot and can be checked with coloring in the tank.

“EST” code

EST under Meter Readings means usage was estimated and may require a meter-reading appointment.

AWC sewer

April-November residential sewer may use average winter consumption for small residential properties.

Bill clue
Likely cause
Customer check
Ask Utility Billing
Water usage jumped
Toilet leak, irrigation, hose, washer, water softener, estimated/corrected read or meter issue.
Turn off all water and watch leak indicator or changing digital meter digits.
“Was this reading actual, estimated or corrected?”
Toilet may be leaking
Silent toilet leak; hard to see or hear.
Put food coloring or laundry bluing in tank, wait 20-30 minutes without flushing, and check bowl color.
“What bill months should I compare after repair?”
Meter shows EST
Meter stopped, automatic reader broke or staff could not access the meter.
Schedule a meter-reading appointment.
“Can you read the meter and correct any estimate?”
High summer bill
Outdoor watering, car washing, sprinkler runoff, pool/hose use or actual water use.
Water only when needed, avoid watering when rain is forecast, and water during cooler parts of the day.
“Is sewer based on AWC this month or actual use?”
Sewer seems high
Winter average, actual consumption, property type or more than three dwelling units.
Check whether the property qualifies for residential winter averaging.
“Is my sewer bill based on actual usage or average winter consumption?”
Stormwater seems high
Impervious surface category, commercial ESU calculation or no stormwater credit.
Review impervious area and credit options.
“Can I apply for residential or commercial stormwater credits?”
Solid waste line seems high
Large cart, extra cart, cleanup, address-number fee, cart-at-curb fee or other add-on.
Separate water/sewer from solid-waste charges.
“Which solid-waste fee was added and what department controls it?”
High-bill script: “My Minneapolis utility bill increased from [old units/amount] to [new units/amount]. I checked toilets, faucets, outdoor spigots, irrigation, washer, water softener, meter leak indicator, EST code, stormwater and solid-waste lines. Can you review whether the reading was estimated, whether a meter appointment is needed, and whether sewer billing used actual usage or average winter consumption?”

Water Emergencies, Sewer Backups, Water Quality and Lead

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Water emergency

Call 612-673-5600 any time for emergency water service issues such as flooding from a water main break. For non-emergency water service or quality reports, use the City’s online report forms or 311.

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Sewer emergency

Call Minneapolis Sewer Operations at 612-673-5625 for sewage overflowing from a manhole, unknown substance into a storm drain, or sewer odors/gases in the street. Use 911 for gas smell, hazardous spill or explosive risk.

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Water quality

Minneapolis releases annual water quality reports and monthly analyses. Water quality information is available at 612-661-4999, and residents can request lead testing kits through the City’s lead-testing program.

Issue
Official route
Say this / do this
Flooding from water main break
Call Emergency Water Service at 612-673-5600, 24 hours.
Give address, cross street, whether water is entering buildings, and visible road/sidewalk conditions.
Low pressure, leak or outage
Use the water service issue report or call emergency number if urgent.
Provide email address; the City says it sends a case number and expected completion date for reports.
Look, taste or smell concern
Review water-quality answers first, then submit a water-quality issue if still needed.
Describe color, odor, taste, date/time, hot vs cold tap and whether neighbors are affected.
Sewer backup at home
Contact 311 or Sewer Operations depending on urgency.
The City crew can assess the property at no charge and decide whether blockage is city-owned pipe or private lateral.
Slow drains / sewer gas smell
Review sewer-problem guidance and call Sewer Operations if city-side issue seems possible.
Pour water into floor drains, check P-traps and vents, and call a drain professional if it is private lateral.
Mississippi River drinking-water source
Read treatment and delivery process plus annual report documents.
The City pumps about 21 billion gallons from the Mississippi River annually and delivers about 57 million gallons per day.
Lead service line concern
Use the lead service line map or request lead testing.
Property owners own the entire service line from the water main to the home, including the stop box.
PFAS concern
Read the City’s PFAS page and annual/monthly testing resources.
The 2026 PFAS page says one PFAS compound was detected at very low levels and the water remains far below MDH guidance values.

City of Minneapolis Utility Billing vs Suburban Water, Landlord Billing or Energy Bills

If your bill says…
Likely route
Verify before paying
City of Minneapolis Utility Billing
Use ub.minneapolismn.gov, 612-673-1114, the Service Center, retail cash barcode, AutoPay or Minneapolis Finance Department P.O. Box 77028.
Account number, service address, bill status and amount due.
St. Paul Regional Water Services
Use SPRWS payment and customer-service routes.
St. Paul and some suburbs are separate from Minneapolis billing.
Bloomington, Columbia Heights, Crystal, Edina-Morningside, Golden Valley, Hilltop or New Hope
Use the local city/provider billing route unless your bill explicitly says City of Minneapolis Utility Billing.
Minneapolis may deliver treated water beyond city residents, but billing/provider responsibility can differ.
Apartment, landlord or third-party utility biller
Use lease, resident portal or property manager unless the City account is directly in your name.
Ask whether water is direct-billed, master-metered, submetered or allocated.
Xcel Energy or CenterPoint Energy
Electric or natural gas provider, not Minneapolis water utility.
Do not use water bill portal for energy accounts.
Hennepin County or special assessment
May involve property taxes, tax-forfeited property, assessments or collection route.
Read the notice and contact the office listed before the deadline.
Private well or septic
Use county/environmental health, licensed plumber, well contractor or private testing route.
You may not have a City water/sewer account even with a Minneapolis-area mailing address.

Portal safety rule: if the Minneapolis utility portal cannot find your account, shows the wrong property, or asks for details that do not match your bill, stop and call 612-673-1114 before paying.

Minneapolis Utility Billing and Service Center Map

Use this map for the Minneapolis Public Service Building at 505 Fourth Ave. S. Utility Billing is listed in Room 620B, while in-person payment and 311 help are available through the Service Center on the Skyway level.

Route
Address / phone
Use for
Important note
Utility Billing Customer Service
505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345; 612-673-1114
Billing, account help, payment questions, shutoff/restart, start/stop/transfer.
8 AM-4 PM, Monday-Friday; closed City holidays.
Service Center
Public Service Building, 505 Fourth Ave. S., Skyway level; 311 or 612-673-3000
In-person payment, 311 support and City service help.
8 AM-4 PM Monday-Thursday; 9 AM-4 PM Friday.
Payment mail
Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728
Mailed check payments.
Write account number on check and include pay stub.
Water emergency
612-673-5600
Flooding from water main break and urgent water-service problems.
Available 24 hours.
Sewer Operations
612-673-5625; 309 Second Ave. S., Minneapolis, MN 55401-2268
Sewer overflow, city sanitary sewer question, unknown substance into storm drain, sewer odor/gas in street.
Business hours 7 AM-3:30 PM Monday-Friday; after-hours stand-by route listed by City.
Water quality information
612-661-4999; Water Treatment & Distribution Services, 4100 Marshall St. NE, Fridley, MN 55421
Water quality questions, annual reports, lead/PFAS/taste/odor/color questions.
Fridley building is closed to the public.

Water Utility Minneapolis FAQ

How do I pay my Minneapolis water utility bill online?

Use the City of Minneapolis Utility Billing portal. Standard Access lets you use an account number or address to view amount due and basic details, then use Quick Pay for a one-time payment. Premium Access requires registration and gives more account features.

What is the Minneapolis utility billing phone number?

Call Utility Billing Customer Service at 612-673-1114. To make a payment by phone, call 612-673-1114 and choose option 2. Save the payment confirmation number at the end of the call.

Where is Minneapolis Utility Billing located?

Utility Billing Customer Service is in the Minneapolis Public Service Building at 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345. Listed hours are 8 AM to 4 PM, Monday through Friday, closed City holidays.

Where do I mail a Minneapolis utility bill payment?

Mail check payments to Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728. Make the check payable to Minneapolis Finance Department, write your utility account number on the check and include the pay stub.

Can I pay a Minneapolis utility bill with cash?

Yes. The City lists free cash payments at select retail locations using a payment barcode. Stores listed include CVS, Dollar General, Dollar Tree, Family Dollar, Love’s, Office Depot, OfficeMax and Walgreens. You need the account number from your utility bill.

What no-fee Minneapolis utility payment methods are available?

No-fee options include e-check, mailed or in-person checks, automatic checking or savings account payments, customer bank bill pay, and in-person cash at the Public Service Building or participating retail partners. Card and digital-wallet payments have fees.

How do I start Minneapolis water and sewer service?

Use the online New Water Service form or call Customer Service. Owners need a deed, closing disclosure or settlement agreement. Renters need a lease. If water has not been turned off, the City says there is no cost to start service; if water is off, the 2026 turn-on charge is $90.

What should I do if Minneapolis water was shut off for nonpayment?

Pay the total balance due and contact Utility Billing Customer Service. The City says water service will be restored within 24 hours after you pay the balance due and contact Customer Service. A Water Release Form may be required before turn-on.

Why is my Minneapolis water or sewer bill high?

Common causes include toilet leaks, fixture leaks, irrigation, outdoor watering, estimated reads, corrected reads, meter access issues, stormwater charges, solid-waste charges or sewer averaging. Check the meter leak indicator when no water is being used and schedule a meter-reading appointment if the bill shows “EST.”

What number do I call for a Minneapolis water emergency?

Call 612-673-5600 for emergency water service, including flooding from a water main break. For sewer emergencies, call Minneapolis Sewer Operations at 612-673-5625 during business hours or use the emergency route after hours. Call 911 for natural gas smell, hazardous spill or explosive risk.

30-Second Minneapolis Water Utility Checklist

Pay/login: use the City of Minneapolis Utility Billing portal; choose Quick Pay or Premium Access.

Phone payment: call 612-673-1114, option 2.

Billing help: call 612-673-1114; Utility Billing is at 505 Fourth Ave. S., Room 620B.

Mail: Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728.

In person: Minneapolis Service Center, 505 Fourth Ave. S., Skyway level.

Cash: create a payment barcode and use listed retail partners such as CVS, Dollar General, Dollar Tree, Family Dollar, Love’s, Office Depot, OfficeMax or Walgreens.

Rates: 2026 water usage is $3.88 per 100 cubic feet; sewer is $5.92 per unit for Minneapolis-based customers; fixed fees depend on meter size.

Move: schedule a meter reading before stop/transfer; update bank bill pay with the new utility account number.

High bill: check the meter leak indicator, toilets, “EST” readings, sewer averaging, stormwater and solid-waste add-ons.

Emergency: water emergency 612-673-5600; sewer operations 612-673-5625; water quality information 612-661-4999.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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