West Melbourne Water Utilities 2026: Bill Pay, Login & Phone

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West Melbourne FL • water bill pay • sewer • reuse • InvoiceCloud • BSA account history

West Melbourne Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report a Water/Sewer Issue

This guide is for City of West Melbourne, Florida utility customers. Use it to pay a water/sewer bill, call the correct billing office, use pay-by-phone, understand online fees, open or close service, read current monthly water/sewer charges, handle delinquent notices, request a sewer credit after a qualifying leak or pool fill, test for hidden leaks, manage seasonal shutoff, and confirm emergency numbers for water breaks or sewer/reuse concerns.

Pay Online / InvoiceCloud Call 321-837-7750 Pay by Phone 321-837-7770 After Hours 321-261-1766

Start Here: What Do You Need?

Billing office321-837-7750
Pay by phone321-837-7770
After hours321-261-1766
City Hall2240 Minton Road
User intent
Best official action
Have ready
West Melbourne-specific detail
Pay West Melbourne utility bill online
Use InvoiceCloud from the City Utility Division page.
Account number, service address, payment method, amount due.
Click “Pay Now” for one-time payment or “Register Now” for Auto Pay.
Pay by phone
Call 321-837-7770.
Account number and payment method.
Use the Utility Division number 321-837-7750 if you have a shutoff notice or account question before paying.
Ask billing/customer-service question
Call Utility Customer Service at 321-837-7750.
Account number, service address, bill date, payment confirmation and contact phone number.
Customer Service is at City Hall, 2240 Minton Road, First Floor.
View account history
Use BSA online utilities account access from the Utility Division page.
Account number or address and PIN.
The City says account history requires account number/address and PIN before searching account information.
Start new service
Submit the Application for New Utility Service and pay deposit/service fee.
Application, proof of ownership/authorization, photo ID, deposit and service fee.
Paperwork and deposits must be in the office by 3 p.m. on the requested start date.
Close account / disconnect service
Use the Water/Sewer Disconnection Form or written signed request from account holder.
Account holder signature, account number, service address, stop date and forwarding address.
No telephone requests are accepted for closing the account.
Seasonal shutoff
Use Seasonal Shut Off and On Form, not the full disconnection form.
Account number, dates, email and account-holder acknowledgement.
If you complete the full disconnection form instead, you close the account and must reactivate with a new deposit and service fee.
High bill / possible leak
Use the City’s water-loss/leak checklist, then call Customer Service if needed.
Current meter reading, photo, leak test results, toilet dye-test result, repair receipt.
All piping after the meter is the homeowner’s responsibility.
Sewer credit after leak or pool fill
Submit Request for Sewer Credit form.
Account info, repair bill, pool contract or statement/receipts proving repair.
Sewer credits are limited to once in 12 months and consumption must exceed the six-month average.
Water break / after-hours emergency
Call 321-261-1766.
Exact address, cross street, water flow, service issue, photo if safe.
Public Works says this is the after-hours water system emergency number.

Provider check: This page is for the City of West Melbourne, Florida. If your bill says City of Melbourne, Brevard County, Palm Bay, apartment billing, HOA billing, private well/septic or a reclaimed-water-only provider, verify the provider before paying.

Official West Melbourne Utility Contact Box

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Utility Customer Service

City of West Melbourne
2240 Minton Road
First Floor
West Melbourne, FL 32904-4917

Hours: Monday-Friday, 8:30 a.m.-5 p.m.

☎️

Phones

Utility Customer Service: 321-837-7750

Pay by phone: 321-837-7770

After hours / holidays: 321-261-1766

Fax: 321-768-2390

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Online Tools

Payment: InvoiceCloud

Account history: BSA account search

City forms: new service, disconnection, seasonal shutoff, paperless billing, sewer credit, deposit transfer and mailing address update.

Official West Melbourne links:

Utility Division New Water/Sewer Info Make a Payment InvoiceCloud Utility Forms

Bill Pay and Login: InvoiceCloud, Pay-by-Phone, Auto Pay, BSA History and Mail

InvoiceCloud

Use “Pay Now” for one-time payment or “Register Now” to create an account and set up Auto Pay.

Pay by phone

Call 321-837-7770 for payment by phone.

BSA history

Use BSA online account access when you need account history and have account/address plus PIN.

Mail / night drop

Mail to P.O. Box 120009 or use the City Hall night-drop slot when immediate posting is not required.

Start from the City Utility Division page

Open Utility Services or the City’s Make a Payment page first, then choose the utility payment option.

Choose one-time pay or account registration

Use InvoiceCloud “Pay Now” for a one-time payment. Use “Register Now” if you want Auto Pay or recurring online account management.

Confirm the payment fee before submitting

Card payments are listed with a 2.95% processing fee and $1.95 minimum. E-check payments are listed with a $2.95 fee. Cash, check and Auto Pay using your checking account do not incur a processing fee.

Save proof and call if shutoff notice exists

Save the confirmation number, amount, account number and date. If you received a shutoff notice, call 321-837-7750 with the confirmation because a payment receipt alone may not answer every account-status question.

Payment / account route
Official detail
Best for
Practical caution
InvoiceCloud online payment
City links customers to InvoiceCloud for one-time payment and registration.
Fast electronic payment and Auto Pay setup.
Card and e-check processing fees may apply.
Pay by phone
321-837-7770.
Customers who prefer phone payment.
Call 321-837-7750 first if the account has a shutoff notice or disputed balance.
Auto Pay using checking account
City says Auto Pay using checking account does not incur a processing fee.
Recurring payment without card fee.
Confirm first draft date before skipping a manual payment.
Cash / check
Cash and check payments do not incur processing fee.
In-person or mail/drop-box payment.
Use an immediate route if account is delinquent or near service interruption.
In person
2240 Minton Rd., West Melbourne, FL 32904, City Hall first floor.
Payment plus billing/service questions.
Customer Service hours are Monday-Friday, 8:30 a.m.-5 p.m.
Night-drop slot
Located at City Hall, north end of parking lot.
After-hours check/money-order style payment drop-off.
Do not use if payment must post instantly.
Mail
P.O. Box 120009, West Melbourne, FL 32912-0009.
Routine payment with enough mailing time.
Mail can be too slow for a delinquent account.
BSA account history
Requires account number or address and PIN.
Checking past account history and account data.
Call Customer Service if you do not have the PIN.

Notification reminder: Starting June 5, 2025, West Melbourne added automated utility billing notifications by phone. Verify your phone number on file so you do not miss billing updates or shutoff notices.

Payment confirmation script: “I paid City of West Melbourne utility account [account number] for [service address] on [date/time] by [InvoiceCloud / phone / Auto Pay / cash / check / mail / night drop]. My confirmation or check number is [number]. Can you confirm it posted and whether any late fee, shutoff notice, past-due balance or reconnection issue remains?”

Start, Stop, Transfer or Seasonally Hold Water/Sewer Service

Start new service

  • Submit the Application for New Utility Service.
  • Upload proof of ownership or authorization.
  • Upload photo identification.
  • Pay $50 water deposit, $50 sewer deposit and $30 non-refundable service fee for standard 3/4-inch connection setup.
  • Have all paperwork and deposits in the office by 3 p.m. on the requested start date.

Close account / disconnect

  • Use the Water/Sewer Disconnection Form or signed written request.
  • The request must be signed by the account holder whose name appears on the bill.
  • No telephone requests are accepted.
  • Deposit is refunded less outstanding amount due.
  • Use this only if you are fully closing the account.

Seasonal shutoff

  • Use Seasonal Shut Off and On Form if you are away temporarily.
  • Do not use the full disconnection form unless closing account completely.
  • Seasonal customers still pay monthly seasonal charges.
  • Upon return, a $30 service charge applies.
  • Shutoff/turn-on dates cannot be weekends or holidays.
Service action
Official form / rule
What to prepare
New service
Application for New Utility Services.
Service address, mailing address, account name, phone/email, proof of ownership/authorization, photo ID, deposit/service fee.
Deposit transfer
Deposits are transferable from one address to another if closing current account within 7 days.
Old account, new address, closing/start dates and deposit-transfer form if needed.
Paperless billing
Stop/Start Paperless Billing form.
Water/sewer account number and email preference.
Mailing address update
Change of Mailing Address or Update Contact Information.
Account number, service address, new mailing address and current contact details.
Full disconnection
Water/Sewer Disconnection Form.
Signed account-holder request; no phone request accepted.
Reactivation after full disconnection
Application for Reactivating Services.
New deposit and service fee may be required.
Seasonal hold
Seasonal Shut Off and On Form.
Seasonal dates, acknowledgement of retained deposit and $30 service charge on return.

Seasonal warning: Seasonal shutoff and complete account disconnection are not the same. If you close the account completely, reactivation can require a new application, deposit and service fee.

Move-service script: “I need to [start / stop / transfer / seasonally hold] City of West Melbourne utility service at [address] on [date]. I have [proof of ownership/authorization, photo ID, account number, forwarding address] ready. Which form, deposit, service fee or seasonal charge applies?”
New Service Application Water/Sewer Disconnection Seasonal Shut Off/On All Utility Forms

2026 West Melbourne Water, Sewer, Reuse and Garbage Charges

Monthly billing

Utility bills are generated monthly and are late if payment is not received on or before the due date on the bill.

Inside-city minimum bill

The City publishes a minimum monthly bill breakdown for customers inside West Melbourne City limits with both water and sewer.

Reuse/backflow extras

Backflow meters add a $2.50 monthly service fee, and reuse water where available is charged as a flat monthly irrigation-only charge.

Current published charge
Amount
What it means
Monthly potable water service charge
$15.75
Base monthly water charge before usage.
Water usage: 0 to 3,000 gallons
$8.46 per 1,000 gallons
First residential usage tier shown on the City page.
Water usage: 3,000 to 7,000 gallons
$8.81 per 1,000 gallons
Higher tier once usage passes the first tier.
Water usage: 7,000 to 11,000 gallons
$9.34 per 1,000 gallons
Higher-consumption tier.
Water usage: above 11,000 gallons
$9.83 per 1,000 gallons
Check irrigation, pool fills and leaks before reaching this tier repeatedly.
Monthly sewer service charge
$14.45
Base monthly sewer charge.
Sewer usage rate
$5.00 per 1,000 gallons
Usage-based sewer rate shown on new-service/rates page.
Backflow meter service fee
$2.50 per month
Applies to residences with backflow meters.
Reuse water where available
$18.19 per month flat rate
Irrigation-only reclaimed/reuse water charge where available.
Garbage, recycle and yard trash
$26.94 per month for single-family homes
Solid-waste line may appear with utility billing.
Additional container
$8.08 each
One garbage, one recycle and one yard trash container are included with service.
Fee / penalty
Amount / rule
Customer tip
New service deposit
$50 water + $50 sewer + $30 non-refundable service fee; $130 total for standard listed setup.
Deposits and paperwork must be in office by 3 p.m. on requested start date.
Credit/debit deposit payment
Additional 2.95% fee.
Cash or checks may avoid this fee for deposits.
Late charge
10% late charge added to next bill when payment is not processed on/before due date.
Do not wait for shutoff notice before paying past due balance.
Disconnection fee after shutoff notice
$50 if payment is not made by date stated in notice and service is disconnected.
Service will not be reconnected until current past-due balance is paid.
After-hours call-out fee
$50.
Use after-hours number for true emergencies, not routine billing questions.
Illegal water turn-on fine
$100.
Do not turn water back on yourself after disconnection.
Seasonal return service charge
$30.
Applies when returning from seasonal discontinuance.
Seasonal monthly charges
$13.66 total: water $7.10, sewer $6.00 and utility tax $0.56.
Seasonal hold is not free; compare with full service needs.

Bill comparison tip: Separate water base, water tier, sewer base, sewer usage, reuse, backflow fee, garbage/recycling, containers, payment fees, late charge and prior balance. A higher total is not always a water-rate issue.

Delinquent Accounts, Shutoff Notice, Reconnection and Notifications

Monthly bill

West Melbourne utility bills are generated monthly and must be paid by the due date printed on the bill.

10% late charge

If payment is not processed by the due date, the account is delinquent and a 10% late charge is added to the next bill.

Automated notifications

The City added automated phone billing notifications in 2025, so keeping your phone number current matters.

Account status
City rule / route
Best next action
Current bill
Pay by due date shown on bill.
Use InvoiceCloud, pay-by-phone, mail, City Hall or Auto Pay.
Past due
Past-due balances are due immediately to avoid interruption of service.
Call 321-837-7750 if payment will not post before notice date.
Delinquent account
10% late charge is added to the next bill.
Pay current past-due balance and keep confirmation.
Shutoff notice received
Notice is sent by preferred method of contact.
Pay by the notice date and call if unsure whether payment posted.
Disconnected for nonpayment
$50 fee is charged, and service will not reconnect until current past-due balance is paid.
Use fast payment route and call Customer Service for reconnection requirements.
Illegal turn-on
$100 illegal water turn-on fine.
Never reconnect service yourself.
After-hours service call
$50 after-hours call-out fee may apply.
Use after-hours number for emergencies only.
Past-due script: “My West Melbourne utility account is [account number] at [service address]. I received a shutoff notice / my payment may be late. I can pay [amount] today by [method]. What must be paid to stop disconnection or reconnect service, and can you confirm the account phone number on file?”

High Water Bill, Leak Check, Toilet Test and Sewer Credit

1. Turn off water use

Shut off faucets and make sure dishwasher and washing machine are not running.

2. Wake/read meter

Locate the meter near the street. If digital, shine a light to wake the display.

3. Isolate leak

Use the main valve and individual fixture valves to decide whether leak is underground or inside.

4. Document repair

Keep repair bill, receipts, pool contract or statement before requesting sewer credit.

Leak clue
City guidance / practical check
What to do next
Meter changes while all water is off
If meter shows movement with no intended water running, you may have a leak.
Use the main valve test and note meter readings/photos.
Meter still moves after main valve is off
Loss is most likely between meter and main valve, such as underground pipe.
Call plumber/utility as appropriate and document location.
Meter stops after main valve is off
Turn main valve back on, then isolate toilets/sinks one at a time.
Check fixture valves and repeat meter test.
Possible toilet leak
Put toilet tablet or colored liquid in tank, wait 15-30 minutes or longer, then check bowl.
If bowl changes color, flapper may not seal properly.
Need toilet test tablets
City says toilet test tablets are available free of charge at City Hall.
Ask Utility Customer Service for tablets when visiting.
Water piping responsibility
All piping after the meter is a homeowner’s responsibility.
Call before digging or deciding whether issue is City-side.
Sewer credit possible
Credits limited to once in 12 months; consumption must exceed six-month average.
Submit Request for Sewer Credit with repair verification.
Sewer credit not allowed
No credit for leaky toilets/inside faucets entering sanitary sewer, irrigation, negligent use or undetermined use.
Read the form carefully before assuming credit applies.

Documentation rule: A sewer-credit request will not be processed without verification of repair. Attach a repair bill, pool contract, pool specifications/dimensions, or a statement explaining when/how the repair was made with receipts for repair supplies.

High-bill script: “My West Melbourne utility bill increased from [normal amount] to [current amount]. I turned off all water and the meter [moved/did not move]. After shutting the main valve, the meter [kept moving/stopped]. I repaired [location] on [date] and have [receipt/repair bill/pool contract]. Can you review my usage and sewer-credit eligibility?”
Water Loss / Leak Tips Request Sewer Credit Call 811 Before Digging

Report Water Breaks, Sewer/Reclaimed Water Issues and Public Works Problems

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Water emergency

For after-hours water system emergencies, call 321-261-1766.

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Sewer / reuse operator

Sewer and wastewater system operations are handled by Jacobs; office hours are Monday-Friday, 7 a.m.-3 p.m., phone 321-984-0485.

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Public Works

Public Works is at 1415 Henry Avenue, phone 321-727-3710, Monday-Friday, 7 a.m.-3:30 p.m.

Issue
Best route
Tell them this first
Water main break / street water
After-hours emergency 321-261-1766 or daytime Utility/Public Works route.
“Water is flowing at [address/cross street], started [time], affecting [street/yard/sidewalk].”
No water / low pressure
Utility Customer Service or after-hours emergency if urgent.
“No/low water at [address]. Neighbors [are/are not] affected. It started [time].”
Sewer backup
Call Utility/Public Works/Jacobs route depending urgency and time.
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Reuse/reclaimed water question
Jacobs at 321-984-0485 for reuse questions.
“My reclaimed water issue is [pressure/schedule/color/availability] at [address].”
Storm drain / road drainage
Public Works.
“Drainage issue is at [location] and water is [standing/flowing into road/property].”
Digging near utilities
Call 811 before digging.
Request locates before landscaping, fence posts, irrigation repairs or underground pipe work.

Sewer safety: If wastewater is backing up, stop using toilets, showers, dishwasher and laundry, keep children and pets away, and document only when safe.

Reuse / Reclaimed Water Rules, Schedule and Penalties

Reuse questions

For reuse questions, the City lists Jacobs at 321-984-0485.

Schedule required

Landscape irrigation with reclaimed water must follow the most recent Reclaimed Water Irrigation Schedule posted by the City.

Zone limit

Application is limited to no more than 30 minutes per zone and no more than 3/4 inch per irrigation period.

Reuse rule / penalty
Published detail
Customer action
Use current schedule
Follow the most recent reclaimed-water irrigation schedule posted on City website.
Check schedule before setting irrigation controller.
30-minute rule
No more than 30 minutes per zone and no more than 3/4 inch per irrigation period.
Adjust zone times after rain or cooler weather.
Non-irrigation periods
Landscape irrigation control systems must be set to Auto or Off so reclaimed water service is unavailable to point of application.
Do not leave system set to run outside allowed periods.
Maintenance/repair
Systems may be operated when reclaimed water is available for maintenance/repair, not exceeding 10 minutes per hour per zone.
Use only enough water to test repairs.
First violation
Written warning.
Correct schedule immediately.
Second violation
Written warning.
Reset irrigation controller and check address schedule.
Third violation
$50 fine.
Pay attention to schedule and zone timing.
Fourth violation
$125 fine plus reclaimed-water discontinuation requiring $25 reconnection fee, total $150.
Service interruption can cost more than fine alone.
Fifth violation
$475 fine plus discontinuation and $25 reconnect fee, total $500.
Repeated violations become expensive quickly.
Reuse Information Reuse Rules & Enforcement Reuse Schedule

Water Quality Report, Melbourne Supply, Lead/Copper and Source Water Notes

Annual report

The latest report located during review is the City of West Melbourne 2024 Annual Drinking Water Quality Report.

Water source context

The report says West Melbourne purchases its water from the City of Melbourne and provides annual drinking-water quality information.

Questions

The report directs questions about the report or water utility to the Public Works Department at 321-727-3710.

Water-quality need
Official route
Customer action
Read annual report
Open the Annual Drinking Water Quality Report PDF from City site.
Use the newest posted report first.
Request mailed copy
Call Public Works at 321-727-3710.
Ask for the annual drinking-water quality report.
Bacteriological / lead and copper sampling
Report explains West Melbourne monitors bacteriologicals, asbestos and lead/copper tap samplings.
Ask about your property plumbing if you have lead/copper concerns.
Brown/discolored water
Call Utility/Public Works or after-hours water emergency if urgent.
Report one tap vs. all taps, start time, color and whether neighbors are affected.
Water main flushing
City notification list mentions water-main flushing every three months.
Sign up for notices if you want schedule updates.
Source-water assessment
Report references FDEP Source Water Assessment information.
Use the report for context, then call Public Works for local questions.
Annual Water Quality Report Public Works Sign Up for Notices

West Melbourne Utility Bill vs. Melbourne, Brevard County, HOA or Private Service

Before paying: The City of West Melbourne is separate from the City of Melbourne and other Brevard-area providers. Use the provider name printed on your bill before entering account or card details.

If your bill says…
Use this route
Avoid this mistake
City of West Melbourne
Use westmelbourne.gov Utility Services, InvoiceCloud, 321-837-7750 and 2240 Minton Road.
Do not pay City of Melbourne or another provider portal.
City of Melbourne
Use Melbourne’s official utility billing route.
Do not assume West Melbourne Customer Service can access Melbourne accounts.
Brevard County / another municipality
Use that provider’s official bill-pay and customer-service page.
Do not use West Melbourne account history/PIN tools.
Apartment, HOA or submeter company
Ask whether charges are direct-billed, submetered, allocated or included in rent/fees.
Do not open a City account unless the City directly bills your unit/property.
Reuse irrigation only
Use West Melbourne reuse schedule/rules and Jacobs contact when applicable.
Do not confuse reclaimed irrigation with drinking-water supply.
Private well or septic
Use well/septic professionals and local health guidance.
Do not call City utility billing for private pump or septic failure unless you also have City service.

Google Map: West Melbourne Utility Customer Service at City Hall

Visit note: Utility Customer Service is listed at 2240 Minton Road, First Floor. Call 321-837-7750 before visiting if you need a deposit quote, start/stop paperwork, shutoff notice review, account PIN, seasonal form help or same-day start guidance.

Route
Address / phone
Use for
Utility Customer Service
2240 Minton Road, First Floor, West Melbourne, FL 32904-4917
Billing, payment, start/stop, deposits, shutoff notice, account history help.
Mail payments
P.O. Box 120009, West Melbourne, FL 32912-0009
Mailed payment with account number and bill stub.
Night-drop slot
City Hall, north end of parking lot
After-hours payment drop-off when immediate posting is not required.
Billing phone
321-837-7750
Account, payment, delinquent, deposit, form and shutoff-notice questions.
Phone payment
321-837-7770
Pay utility bill by phone.
After-hours/holiday emergency
321-261-1766
Water system emergency after normal hours.
Public Works
1415 Henry Avenue, West Melbourne, FL 32904; 321-727-3710
Water-quality report, drainage, streets and Public Works questions.
Sewer / reuse operator
Jacobs, 321-984-0485
Sewer system/reuse questions during listed weekday hours.

West Melbourne Water Utilities FAQ

What is the West Melbourne utility billing phone number?

Call City of West Melbourne Utility Customer Service at 321-837-7750. The City lists office hours Monday through Friday from 8:30 a.m. to 5 p.m.

What is the West Melbourne pay-by-phone number?

Call 321-837-7770 to pay by phone. If you have a shutoff notice or an account concern, call Utility Customer Service at 321-837-7750 before relying only on the payment line.

Where do I pay my West Melbourne water bill online?

Use the City-linked InvoiceCloud payment page. Select “Pay Now” for a one-time payment or “Register Now” if you want to set up Auto Pay or online account access.

What fees apply to West Melbourne online utility payments?

West Melbourne lists a 2.95% processing fee with a $1.95 minimum for credit/debit card payments and a $2.95 fee for e-check payments. Cash, check and Auto Pay using a checking account do not incur a processing fee.

Where is West Melbourne Utility Customer Service located?

Utility Customer Service is at City Hall, 2240 Minton Road, First Floor, West Melbourne, FL 32904-4917.

How much is the West Melbourne new utility service deposit?

The published new-service page lists $50 water deposit, $50 sewer deposit and a $30 non-refundable service fee for a standard 3/4-inch connection, totaling $130 to initiate new service.

When is a West Melbourne utility account delinquent?

Utility bills are generated monthly and are late if payment is not received on or before the due date. A 10% late charge is added to the next bill when payment is not processed by the due date.

What happens after a West Melbourne shutoff notice?

Once an account is delinquent, a shutoff notice is sent by the preferred contact method. If payment is not made by the date in the notice, a $50 fee is charged and service is disconnected. Service is not reconnected until the current past-due balance is paid.

Does West Melbourne offer a sewer credit for leaks or pool fills?

Yes, but it is limited. Sewer credits are limited to once in a 12-month period, consumption must exceed the six-month average, and the request must include repair verification, pool documentation or receipts. Credits are not granted for leaky toilets or inside faucets where water enters the sanitary sewer, irrigation, negligent use or undetermined use.

What number do I call for a West Melbourne after-hours water emergency?

For after-hours water system emergencies, call 321-261-1766. Public Works lists this number for after-hours water emergencies.

30-Second West Melbourne Water Utilities Checklist

Pay/login: use the City-linked InvoiceCloud page; use BSA account access for history if you have account/address and PIN.

Phone: Utility Customer Service is 321-837-7750; pay by phone is 321-837-7770; after-hours emergencies are 321-261-1766.

Office: 2240 Minton Road, First Floor, West Melbourne, FL 32904-4917; Monday-Friday, 8:30 a.m.-5 p.m.

New service: standard published setup shows $50 water deposit, $50 sewer deposit and $30 non-refundable service fee; paperwork/deposits must be in by 3 p.m. for requested start date.

Late account: unpaid bills become delinquent after due date, a 10% late charge is added, and a $50 disconnection fee applies if not paid by shutoff-notice date.

High bill: test the meter, isolate the main valve, test toilets, keep repair proof and submit sewer-credit request only if it meets the City’s rules.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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