Ws Water Bill – Pay Online, Login, Phone & Account Guide

WS Water Bill Quick Facts

What Do You Need to Do With Your WS Water Bill?

This page is built around real customer actions, not generic water information. Choose the route below that matches your situation.

Fastest Path: Pay a WS Water Bill Without Full Login

If your goal is only to pay the current water or stormwater bill, the official Payment Only option may be the simplest route. Use this when you do not need to update account information, request service changes, or investigate usage.

1. Open the official Payment Only page.
   Use this official payment processor link: Winston-Salem water bill Payment Only.
2. Have your bill ready.
   Keep the account number, customer number, service address and payment method beside you.
3. Confirm the account before paying.
   Check that the service address and balance match your bill.
4. Save proof.
   Keep the receipt, confirmation number or screenshot until the payment posts.
5. Call CityLink if service is at risk.
   If your bill is late or you have a termination notice, call CityLink after paying to confirm what else is needed.

How to Log In to the WS Water/Stormwater Portal

Use the full portal when you want more than a quick payment. The official portal says users can sign up for notifications, see account information, view bills, make payments, request a meter reading investigation, correct account information and submit certain service requests.

1. Open the official Water/Stormwater Bill Payment page.
   Go to waterbills.cityofws.org.
2. Enter your account number.
   Use the account number exactly as shown on your water bill.
3. Enter your PIN.
   Use the last four digits of your customer number.
4. Review account details.
   Check bills, account information, payment options and service requests.
5. Do not guess if the login fails.
   Call CityLink at 336-727-8000 if your account number or PIN does not work.

Call CityLink for WS Water Bill Help

CityLink is the main contact path for Winston-Salem water, wastewater, stormwater and solid waste service help. Call 311 inside the city limits or 336-727-8000 from anywhere.

Past-Due WS Water Bill: What to Do Before Disconnection

The official Winston-Salem payment options page explains that late bills can trigger charges, termination notices and disconnection steps. If you cannot pay in full, do not wait until the service date is already at risk.

1. Check the delinquent amount.
   Separate the current bill from the past-due amount so you understand what must be paid immediately.
2. Ask about payment arrangement eligibility.
   Payment plans have specific terms, and new bills must still be paid on time.
3. Understand the late charge and termination date.
   The official payment page explains late charge and termination-date rules, so ask CityLink what applies to your account.
4. Save every confirmation.
   Keep payment confirmation, arrangement details and the name/date of the call.
5. If service is disconnected, ask about reconnection timing.
   Same-day restoration depends on payment timing and the required balance being paid.

Start, Stop or Transfer WS Water Service

If you are moving into or out of Winston-Salem, handle utility service before the moving date. The official service page says customers can call CityLink or visit the Bryce A. Stuart Municipal Building.

Leaks, Overflows, Ruptures and Sewer Backups

The City says water emergencies and sewer backups must be called in. Do not use the online 311 request form for these urgent issues.

High WS Water Bill Checklist

A higher-than-normal bill can come from seasonal use, leaks, irrigation, private plumbing problems, meter issues, stormwater charges, or service changes. Use this checklist before calling so your CityLink conversation is faster.

Have this ready before calling

• 7-digit account number and 4-digit PIN.
• Current bill and previous bill.
• Service address and customer name.
• Dates when usage changed.
• Leak repair invoice, plumber receipt or photos if available.
• Any payment confirmation if the issue involves posting.

Official WS Water Bill Links

Use these official Winston-Salem resources for payment, account login, service changes, leaks, rates and utility customer support.

Map to Bryce A. Stuart Municipal Building

For in-person water bill help, the main customer service location is Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101.

WS Water Bill FAQs

Editorial Review and Disclaimer

This replacement article was rewritten because the existing WS Water Bill page used a generic EPA WaterSense link and non-local utility details. This version focuses on official Winston-Salem/Forsyth County Utilities payment, customer service, service change and emergency reporting resources.

WaterBillGuide.us is not the City of Winston-Salem or Winston-Salem/Forsyth County Utilities. We do not process payments, access accounts, approve arrangements, restore service or make billing decisions. For account-specific help, use the official links and CityLink contact information above.

Official resources checked include the City of Winston-Salem Water/Stormwater Bill Payment portal, Water Bill Payment Options page, Start/Stop/Transfer Service page, Customers page, Overflows/Ruptures/Leaks resources and CityLink contact information.