Augusta Water, Sewer & Stormwater Help Desk: Pay, Log In, Call or Fix a Bill
Use this page as a practical Augusta Utilities desk. Pick your task, open the right official portal, call the correct number, prepare the right documents, and avoid the common mistakes that cause late fees, failed service starts, or slow emergency routing.
Start Here: What Are You Trying to Do?
Augusta Utilities handles water, sewer, stormwater billing, service starts/transfers, emergency dispatch, water-quality routing, meters, taps, and backflow. This board gives the fastest path for each search intent.
Need |
Best official route |
Prepare first |
Critical detail |
|---|---|---|---|
Pay water/sewer/stormwater bill |
Account number, amount due, payment method, latest bill. |
The portal supports viewing bills, paying online, transaction/payment history, usage download, and multiple accounts. |
|
Create login |
Username, password, security question, first/last name, email, phone, account number, last 4 of SSN or TIN. |
Have the most recent bill handy before registering. |
|
Start, stop, transfer, payment arrangement, billing issue |
Picture ID, title/lease/notarized owner letter, service address, phone, mailing address. |
Same-day service is offered if the completed water turn-on form is returned by 2 PM. |
|
Water or sewer emergency |
Exact address, nearest cross street, leak/backup/no-water details, safety risk. |
Dispatcher is listed for 24/7 water or sanitary sewer emergency calls. |
|
Dirty water, taste, odor |
Tap affected, time started, hot/cold water, neighborhood work, photo in clear glass. |
CCR lists the lab at 706-821-4237, 7 AM-3 PM; contact page also lists water-quality issues at 706-821-8247. |
|
Leaks, drainage, non-emergency service interruption |
Address, photos, issue category, description, callback details. |
Use 311 for non-emergency local service requests; use 706-842-3060 for emergencies. |
|
Backflow, FOG, fire hydrant information |
Business/property address, device type, inspection/test details. |
Commercial and backflow questions should not be routed to ordinary billing first. |
|
Canal question |
Location, project or concern, photos if safe. |
CCR identifies the Augusta Canal as part of the system’s water-supply story. |
Past-due warning: Augusta FAQ says customers must at least pay the past-due balance to avoid disconnection, and the official late-payment policy adds a 10% penalty after the penalty date. Call customer service before assuming an online payment will stop disconnection.
Official Contact, Offices, Hours and Local Routing
Administration / Main Office
Augusta Utilities Department
452 Walker Street, Suite 200
Augusta, GA 30901
Main Office: 706-312-4154
Customer Service: 706-821-1851
Downtown Customer Service
Walker Street Office
452 Walker Street, Suite 100
Augusta, GA 30901
Phone: 706-821-1851
Fax: 706-821-1859
South Office
Peach Orchard Road Division
3463 Peach Orchard Rd STE B
Augusta, GA 30906-5768
Phone: 706-821-1851
Fax: 706-771-2646
Locality / area |
What matters |
Best route |
|---|---|---|
Augusta-Richmond County |
Water, sewer, stormwater billing and service are routed through Augusta Utilities customer service. |
Customer Service: 706-821-1851. |
Downtown / Walker Street area |
Use Walker Street office for customer service, payments, starts/transfers, and billing help. |
452 Walker Street, Augusta, GA 30901. |
South Augusta / Peach Orchard corridor |
Use the South Office for customer service access closer to south-side customers. |
3463 Peach Orchard Rd STE B. |
South Richmond County water-supply context |
The Max Hicks Plant gets Savannah River water and provides water to customers in South Richmond County. |
Water quality lab: 706-821-4237. |
Non-emergency Richmond County service requests |
Augusta 311 records and forwards service issues, complaints, drainage concerns, leaks, and service interruptions. |
Dial 3-1-1 or 706-821-2300, Mon-Fri 7 AM-7 PM. |
Pay Online, Log In, Register or Pay Safely
Phone support
Start/stop service, discuss payments, payment arrangements, or bill questions.
Payment concern
Ask whether payment posts in time before cutoff.
Keep confirmation number and receipt.
Open only the official Augusta portal
Use the Augusta Water Utilities My Account portal or the payment link from the official Augusta Pay Bills page. Avoid ad-looking bill-pay pages that are not tied to augustaga.gov or utilitiesbill.augustaga.gov.
Use your bill to register
The registration screen asks for login details, security question/answer, first and last name, email, phone, account number, and verification by last four digits of SSN or TIN.
Use the portal tools after login
The login page says registered users can view/pay bills online, review transaction and payment history, analyze and download water usage, and add multiple accounts to a web profile.
Save proof before closing
Record the payment amount, payment date/time, confirmation number, card/bank last four digits, and screenshot. Use those details when calling customer service.
Payment/login issue |
What to do |
What to say or check |
|---|---|---|
Forgot login / cannot register |
Use portal recovery tools or call 706-821-1851. |
Have account number, name on account, service address, and last 4 verification ready. |
More than one customer found |
The registration page may ask you to choose the correct customer name. |
Match the account holder and service address from the bill. |
Payment not showing |
Call customer service with proof. |
“I paid account [number] on [date] by [method]. Confirmation number is [number]. Has it posted?” |
Past-due / cutoff notice |
Call before paying online. |
Ask the exact past-due amount needed and whether the payment method protects service today. |
Multiple properties |
Register a profile and add multiple accounts. |
Keep each service address and account number separate. |
Official payment links:
Start, Stop or Transfer Augusta Water Service
Start / transfer service
- Complete a new account application.
- Return completed and signed Water Turn-On form by 2 PM for same-day service.
- Bring state-issued picture ID.
- Bring title, lease, or notarized owner letter showing primary residence.
- Commercial applicants need federal ID or responsible-party information.
New account fee
- Establish new account / transfer service fee: $25.
- Fee is non-refundable and assessed to the first bill.
- Service requested after 2 PM is handled the next business day.
- Outstanding bills for parties on a lease can block service.
Stop / close account
- Call 706-821-1851 before moving.
- Provide service address and close date.
- Give forwarding address.
- Do not turn off the street valve yourself.
- You may still receive monthly bills until the account is closed.
Do not operate the street shut-off valve: Augusta FAQ says only Augusta employees are allowed to operate the shut-off valve. Call the utility or install a private shut-off valve between the meter and the premise if needed.
2026 Rates, Fees and Billing Rules That Matter
2026 increase
Residential and commercial water/sewer rates increased 6.5% from 2025, effective with the first bill issued in January 2026.
Residential water
Base charge: $22.26. Water rate: $2.14 per Kgal for first 5,000 gallons, then $5.18 over 5,000.
Residential sewer
Base charge: $22.26. Sewer rate: $5.18 per Kgal.
Late penalty
Penalty is 10% of the outstanding balance remaining as of the penalty date.
Charge / rule |
Official detail |
User action |
|---|---|---|
Billing cycles |
There are 12 billing cycles. Customers are generally billed within two weeks of the meter reading. |
Compare your bill date with your meter-read cycle before assuming an error. |
Residential sewer cap |
Residential maximum monthly sewer bill is recalculated each April using average December, January, and February water consumption. |
Watch winter usage; leaks in winter can increase sewer cap. |
No prior sewer history |
If no history exists, sewer may be based on actual water consumption but no higher than the charge for 7,000 gallons. |
Ask customer service how your new account sewer cap is calculated. |
New account / transfer |
$25 residential or commercial all accounts. |
Expect it on the first bill. |
Cut-off and re-establish |
$25 for delinquent, occupant list, or returned check situations. |
Ask whether this fee is included in your payoff amount. |
Returned check |
$20 fee listed in miscellaneous fees; policy also states $20 or 5% of check total, whichever is greater. |
Use certified funds if you have a returned-check notice. |
Attached locking device |
$65 second trip after water has already been turned off. |
Do not tamper with meter/lock. |
Remove meter |
$105 third trip after water has already been turned off. |
Call customer service before the account reaches that point. |
Unauthorized straight line / meter |
$125 plus citation listed for removal of straight line/unauthorized meter. |
Never reconnect service yourself. |
Emergency repair turn-off/on |
Requested turn-off and on for emergency and repairs: no charge. |
Call Augusta Utilities instead of using the street valve yourself. |
Official rate and fee pages:
Late Bill, Disconnection, Returned Check or Life Support
Late / disconnection
- Penalty date is generally 15 calendar days after billing date.
- 10% penalty applies to outstanding balance remaining as of penalty date.
- Service can be discontinued if the balance, including penalty, remains unpaid by the next penalty date.
- Service is not restored until all arrears are paid plus delinquent fee.
Returned check
- Returned-check notice gives 10 calendar days for full payment.
- Payment must be cash, money order, or bank certified check.
- After two returned checks within one year, no checks are accepted for at least one year.
- Questions: 706-821-1851.
Life support customers
- Augusta Utilities may opt not to use discontinuation for life-support customers.
- Annual physician certification is required.
- Evidence of financial need is required.
- Documentation proving responsibility for the residence is required.
Repayment plan nuance: Augusta’s FAQ says payment arrangements are not offered to avoid disconnection and the past-due balance must be paid. A separate repayment policy describes written repayment plans for certain eligible delinquent accounts before collections, requiring at least one-half of the outstanding balance and full payoff within no more than six months. Call 706-821-1851 before relying on any plan.
Water or Sewer Emergency: What to Call and What to Say
24/7 emergency dispatch
Use for broken water line, water gushing, severe leak, sewer backup in home or street, or no-water issue that may be a main break.
Water quality lab
CCR lists lab hours Monday-Friday, 7 AM-3 PM. After hours/weekends use dispatch at 706-842-3060.
Dirty water line
FAQ says dirty water is often caused by contractors turning valves and redirecting water for taps or line work.
Problem |
Call / report |
Useful details to give |
|---|---|---|
Water gushing / broken line |
706-842-3060 |
Address, cross street, whether water is entering road/home, visible damage, time started. |
Sewer backup |
706-842-3060 |
Inside home or street, affected fixtures, basement/floor drain location, whether neighbors are affected. |
No water for you and neighbors |
706-842-3060 |
Street, subdivision, number of affected homes, whether there is construction nearby. |
Dirty / discolored water |
706-821-4237 during business lab hours; 706-842-3060 after hours. |
Clear-glass photo, hot/cold taps affected, whether it started after outage or contractor work. |
Leak, drainage, or service interruption that is not immediately dangerous |
Augusta 311: dial 3-1-1 or 706-821-2300. |
Address, photos, request category, clear description, callback number. |
High Bill, Meter Reading and Leak Adjustment
Meter facts
Augusta says the water meter is owned and maintained by AUD, is usually in a small box in the ground near the street or edge of property, and registers water used in gallons.
Billing unit
AUD bills consumption per 1,000 gallons. Most meters are read every month.
Official read
Remote-read meters still have manual dials, and the manual dial is the official read if a question comes up.
High-bill question |
Direct answer |
What to do now |
|---|---|---|
Can the meter suddenly run fast? |
AUD’s meter fact sheet says meter design does not allow dials/accuracy to be adjusted and meters generally slow with age rather than speed up. |
Compare beginning and ending readings, then check for leaks. |
How accurate should a usable meter be? |
AWWA guideline cited by AUD: 98.5% to 101.5% accuracy. |
Ask customer service about meter-test options if your leak checks are clean. |
Can I get a leak adjustment? |
FAQ says Augusta Utilities will adjust up to two highest bills based on leak policy, with documentation that repair was made. |
Repair first, then provide invoice, photos, repair date, and cause. |
Who owns what line? |
AUD owns and maintains service lines from main to and including the meter; customer owns and maintains lines from meter to building/premises. |
Use this to decide whether to call AUD or plumber. |
Toilet leak |
CCR says look/listen after tank fills; silent leak can be tested by food coloring in tank without flushing for about five minutes. |
Replace flapper/plunger ball or call plumber. |
Faucet/shower leaks |
CCR says worn washers or O-rings often cause faucet leaks. |
Turn off supply, replace washer/O-ring, retest. |
Irrigation or outside tap |
CCR says a hose left dribbling can waste thousands of gallons over summer; sprinkler systems need rain/timer checks. |
Check hose bibs, sprinklers, valves, and meter movement when irrigation is off. |
Water Quality, Source Water, CCR and Conservation
2025 CCR
Augusta’s 2025 Drinking Water Quality Report lists System ID #2450000 and printed-copy contact at 706-821-4237.
Testing
Augusta says supplied water met or exceeded EPA and Georgia EPD standards, with more than 56,000 individual tests run each year.
Water sources
Source water includes Savannah River/Augusta Canal surface water and wells pulling from the Cretaceous Aquifer in South Augusta.
Water-quality topic |
Useful official detail |
User action |
|---|---|---|
Source water |
Highland Avenue Water Treatment Plant draws from the Savannah River via the Historic Augusta Canal to reservoirs holding about 125 million gallons. |
Use CCR for source-water context and treatment details. |
South Richmond County |
Max Hicks Plant receives Savannah River water and provides 15 million gallons of water to South Richmond County customers. |
Call lab if you need address-specific guidance. |
Annual supply |
Combined treatment facilities provide about 15.5 billion gallons of drinking water every year. |
Use this for local system context, not individual billing. |
High-risk residents |
CCR advises immunocompromised persons, elderly persons, infants, and others at risk to seek provider advice about drinking water. |
EPA Safe Drinking Water Hotline: 800-426-4791. |
PFAS |
2025 CCR says AUD identified low levels in certain groundwater wells and is in compliance with state/federal requirements. |
Review CCR and state updates if PFAS is your concern. |
Drought Level 1 / outdoor watering |
CCR notes Level 1 allows daily outdoor watering for landscapes only between 4 PM and 10 AM. |
Water early/late, avoid pavement, repair leaks, and use rain sensors. |
Printed CCR copy |
Printed report copies can be requested from the Water Quality Lab. |
Call 706-821-4237. |
Official water-quality links:
Smart Meters, 311 Requests, Backflow, Taps and Hydrant Use
Water meter modernization
- Augusta announced a five-year water meter modernization project in 2026.
- Work began in the Jamestown Subdivision on June 15, 2026.
- Most meter replacements are expected to cause only brief water-service interruption.
- Customers should receive advance notice before work begins in their neighborhood.
- Smart meters are intended to provide more timely usage information and earlier leak identification.
Augusta 311
- Dial 3-1-1 or call 706-821-2300.
- Office: 2760 Peach Orchard Rd., Augusta, GA 30906.
- Hours: Monday-Friday, 7 AM-7 PM.
- Use for non-emergency service requests, complaints, drainage concerns, leaks, and service interruptions.
- 311 forwards issues to the responsible Augusta-Richmond County department.
Topic |
Official detail |
Best action |
|---|---|---|
Backflow / FOG / fire hydrant info |
Contact page routes all Backflow, FOG, and Fire Hydrant information to 706-312-4144. |
Call before inspections, food-service questions, or commercial compliance questions. |
Temporary hydrant meters |
Hydrant meter installs/pickups are by appointment, Monday-Friday 8:30 AM-5 PM; allow 24 hours for meter installation. |
Contractors should apply for hydrant use permit and coordinate appointment. |
Stationary hydrant use |
Up to 90 days: $750 non-refundable; extension up to nine additional months: $750; one-year use: $1,500. |
Budget permit cost before using temporary hydrant water. |
Movable hydrant use |
First year per vehicle/tanker: $1,500; second year: $750. |
Display permit decal and call in monthly reading by the 1st. |
Hydrant misuse penalties |
Policy states unauthorized hydrant usage or illegal connections may trigger monetary penalties up to $1,000 per day per incident. |
Never connect to a hydrant without permit and AUD process. |
Google Map: Augusta Utilities Offices
Use the map for the main Walker Street office. For South Augusta access, use the Peach Orchard Road Division listed below.
Location |
Address |
Use for |
|---|---|---|
Administration Office |
452 Walker Street, Suite 200, Augusta, GA 30901 |
Administration, main office, utility department routing. |
Downtown Customer Service |
452 Walker Street, Suite 100, Augusta, GA 30901 |
Billing, payments, starts/transfers, account help. |
South Office |
3463 Peach Orchard Rd STE B, Augusta, GA 30906-5768 |
South-side customer service access. |
Augusta 311 |
2760 Peach Orchard Rd., Augusta, GA 30906 |
Non-emergency service requests and local government service concerns. |
Augusta Water Utilities FAQ
What is the Augusta Water Utilities customer service number?
Call Augusta Utilities Customer Service at 706-821-1851 for billing, start/stop service, transfers, payment questions, and account help.
What is the Augusta Water Utilities emergency number?
For water or sanitary sewer emergencies, including broken water lines, severe leaks, sewer backups, and no-water issues that may be a main break, call 706-842-3060.
Where do I pay or log in to my Augusta Water Utilities account?
Use the official Augusta Water Utilities My Account portal at utilitiesbill.augustaga.gov/app/capricorn?para=index. Existing My Account users can use the same username and password.
How do I register for Augusta Water Utilities online access?
Use the Web Access Registration page. You need a username, password, security question, name, email, phone, account number, and verification using the last four digits of SSN or TIN.
What are the Augusta Utilities office locations?
The Walker Street customer service office is 452 Walker Street, Suite 100, Augusta, GA 30901. The South Office is 3463 Peach Orchard Rd STE B, Augusta, GA 30906-5768.
What documents are required to start or transfer service?
Augusta requires a new account application, legal name, mailing and previous address, phone numbers, picture ID, and title, lease, or notarized owner letter proving primary residence.
How soon can Augusta turn water on?
Augusta FAQ says same-day service is offered if service is requested by 2 PM. Requests after that time are handled the next business day.
Is there a fee to open or transfer an account?
Yes. Augusta lists a $25 non-refundable fee to establish a new account or transfer service, assessed on the first bill.
What is the late fee for Augusta water bills?
Augusta’s late-payment page states a 10% penalty is applied to any outstanding balance remaining as of the penalty date, generally 15 calendar days after the billing date.
Can Augusta adjust my bill if I had a leak?
Augusta FAQ says the utility will adjust up to two of the highest bills based on leak policy, and the customer must provide documentation showing the repair was made.
30-Second Augusta Water Checklist
Pay/Login: use official My Account portal, register with account number and SSN/TIN last four, then save payment proof.
Call: customer service 706-821-1851; 24/7 water/sewer emergency 706-842-3060.
Start service: apply with picture ID, title/lease/notarized owner letter, and submit Water Turn-On form by 2 PM for same-day service.
High bill: check toilet, faucet, irrigation, and meter; repair leak first; send documentation for leak-adjustment review.
Rates: 2026 residential water/sewer base charges are $22.26 each; late penalty is 10% after penalty date.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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