Henderson Water Utilities 2026: Bill Pay, Login & Phone

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Henderson, Kentucky • HWU • eSuite • water • sewer • stormwater • utility billing

Henderson Water Utility Desk: Pay, Log In, Call or Fix a Service Problem

Use this guide when you need the official Henderson KY utility bill portal, phone payment number, Customer Service office, emergency water/sewer line, reconnect rules, 2026 rates, start/stop service, stormwater charge, high-bill help, water quality or lead/PFAS information.

Pay / Login Call Billing 270-831-1200 Emergency 270-826-2824 2026 Rates

Start Here: Choose the Right Henderson Route

Billing / account270-831-1200
Water/sewer emergency270-826-2824, 24/7/365
Phone payment844-272-9468, code 100199
Billing office222 First St.
Need
Official action
Have ready
Do not miss
Pay utility bill online
City of Henderson eSuite Utilities
Name as it appears on bill, account number, phone number on account, payment method.
Debit/credit card payments can only be made in $300 increments; e-check can be any amount.
View bill / check usage
View Your Utility Bills or eSuite
Account number exactly as it appears on the bill and password/profile details.
The bill-view portal asks for customer/account number and password.
Pay by phone
Call 844-272-9468, Entity Code 100199.
Account number, payment method, amount, confirmation note.
Payments made after 5 PM CST post the following business day.
Close to disconnect
Pay at Municipal Center, 222 First Street, if possible.
Final notice, full amount, cash/check/debit card, account number.
City FAQ recommends Municipal Center payment for disconnect notices because staff can post immediately and remove you from disconnect list.
Water leak / sewer backup
Call 270-826-2824.
Exact address, cross street, issue type, when it started.
HWU says this emergency line is answered 24/7/365.
Start service
Contact City of Henderson Customer Service.
Service address, ID, ownership/rental status, deposit/service-charge info.
Renting or buying on contract can require a $10 service charge per utility plus deposit.
Stop service / read-out
Contact Customer Service before move-out.
Account holder ID, stop date, forwarding address.
Only the customer or authorized user may request changes; discontinuance is normally in person unless impossible.

Provider check: this page is for Henderson, Kentucky, where City Finance bills Henderson Water Utilities/Henderson Water Utility. If your bill says Henderson, Nevada, use the City of Henderson NV utility portal instead.

Official Henderson KY Water Utility Contact Box

🏢

Utility Billing / Customer Service

Address:
222 First St.
Henderson, KY 42420

Mailing:
P.O. Box 716
Henderson, KY 42419

Phone: 270-831-1200
Hours: Monday-Friday, 8 AM-5 PM

🚨

HWU Emergency / Operations

Emergency: 270-826-2824

Use for water or sewer emergencies. HWU lists this number as answered 24 hours a day, 7 days a week, 365 days a year.

🏛️

HWU Administration

Address:
111 5th St.
Henderson, KY 42420

Mailing: P.O. Box 42, Henderson, KY 42419
Phone: 270-826-2824

Route
Official detail
Use for
City Customer Service
222 First St.; 270-831-1200; Mon-Fri 8 AM-5 PM.
Setup, changes, payments, account maintenance, billing questions.
Utility Billing / Meter Services
222 First St.; P.O. Box 716; 270-831-1200.
Monthly billing for Henderson Water Utilities, HMP&L, Municipal Gas, solid waste and some sanitation accounts.
HWU Administration
111 5th St.; P.O. Box 42; 270-826-2824.
Administrative/operations questions, not the first stop for normal bill payment.
System Operations
1383 Commonwealth Drive; 270-826-2824; fax 270-826-9343.
Water/sewer operations, system issues, meetings, emergency routing.
North Water Treatment Facility
510 North Water Street; 270-826-2421.
North plant / water-quality report paper copy questions.
South Water Treatment Facility
4159 Quinns Landing Road, Robards; 270-869-6644.
South plant context for Sebree, Beech Grove and portions of Henderson County.
North Wastewater Treatment Facility
205 Drury Lane; 270-827-9588.
Wastewater treatment facility questions.
South Wastewater Treatment Facility
4145 Quinns Landing Road, Robards; 270-869-6647.
South wastewater facility questions.
Water & Sewer Commission meetings
Usually 3rd Monday, 4:30 PM, 1383 Commonwealth Drive Board Room.
Rates, policy, public board information; call 270-826-2421 for meeting questions.

Bill Pay and Login: What to Click, Enter and Save

eSuite login

City of Henderson, KY Utilities Services powered by Tyler Technologies.

Phone pay

844-272-9468
Entity Code: 100199

Card limit

Debit/credit card payments can only be made in $300 increments.

E-check

Checking-account/e-check payments can be made for any amount.

Open the official utility portal

Use eSuite Utilities for utility payments or the City’s Online Payments page to choose the correct payment type.

Set up account access correctly

The City says you need your name as it appears on the bill, your account number, and the phone number listed when your account was set up.

Choose payment method based on urgency

Use in-person payment if you are on a disconnect notice. Use e-check for larger amounts. Use phone payment if you cannot log in but have the account information.

Save proof before leaving the page

Keep confirmation number, date, time, payment amount, account number and method. The City receives immediate confirmation for Internet and phone payments, but after-5 PM CST payments post the next business day.

Payment method
Official detail
Best for
Avoid this mistake
Online eSuite utility payment
Utility bills only; payment goes directly onto the account when paid online/phone.
Normal monthly bills and account payment.
Do not use miscellaneous payment for utilities.
Debit / credit card
Allowed in $300 increments; convenience fee applies.
Smaller or split payments.
Large balances may need multiple card transactions.
E-check
Can pay any amount using checking account information.
Large balances or lower-cost electronic payment.
Enter routing/account numbers carefully.
Phone payment
Call 844-272-9468 and enter Entity Code 100199.
When portal access fails or you prefer automated phone.
Payments after 5 PM CST post next business day.
Automatic bank withdrawal
City encourages ACH; bill still arrives, then payment is withdrawn on due date.
Customers wanting autopay without card fees.
Attach a voided check with the form.
Paperless billing
Email notice from “Web Admin” appears about 10 days before due date.
Early bill viewing and less mail.
Late notices still come by regular mail.
Municipal Center / drive-thru
Payments may be made at Municipal Center, drive-thru, night deposit or Welcome Center drop box.
Urgent posting or in-person help.
Use in-person if you are on a disconnect notice.
24-hour kiosk
Outer drive-through lane; takes cards, checks and cash bills; does not give change.
After-hours payment.
There is a fee for every kiosk payment type except cash.
Payment script: “I paid account [number] on [date/time] by [online/phone/e-check/card/kiosk]. Confirmation number is [number]. Can you confirm whether it posted, and whether it was before or after the 5 PM CST posting cutoff?”

Official payment links:

eSuite Pay / Login City Online Payments View Your Utility Bills Customer Service

Late Bill, Final Notice, Disconnect or Reconnect

Penalty and final notice

If the bill is not paid by the due date, penalty is added and a final notice is mailed. If the due date falls on a weekend or City holiday, payment is allowed the next working day without penalty.

Final-date service charge

A $12.50 service charge per utility is assessed if the account is not paid in full before the final date.

Reconnect after nonpayment

Pay the bill in full, including penalties and service charges. A $25 disconnect fee applies, and normal-hours reconnection adds $35.

Situation
Official rule
Best move
Bill missing
City says to call for amount due if you do not receive a bill.
Do not wait; call 270-831-1200 before due date.
Due date on weekend/holiday
Next working day is allowed without penalty.
Still pay early if using online/phone after 5 PM CST.
Disconnect notice received
City recommends paying at Municipal Center with cash, check or debit card so payment can post immediately and remove you from disconnect list.
Bring the notice and pay before final date.
Electronic payment near cutoff
Online/phone payment may be possible, but posting cutoff matters.
Call after paying if the account is on final notice.
Disconnected for nonpayment
Bill must be paid in full, including penalty and service charges; $25 disconnect fee applies.
Do not pay by check for reconnect; City says checks are not accepted for reconnection payments.
Normal-hours reconnection
Additional $35 charge for reconnection during normal working hours.
Ask total amount before paying.
After-hours reconnection
Weekdays 5 PM-10 PM, weekends and holidays require calling 911; additional $50 collected at reconnection.
Water/electric only; gas reconnects are not eligible after hours.
After 10 PM
Services will not be reconnected after 10 PM.
Requests after 10 PM are handled the following day.

Urgent rule: if your account is already on the disconnect list, the safest official route is in-person payment at the Municipal Center before the final payment deadline, then confirm removal from the disconnect list.

Disconnect script: “I received a final notice for account [number]. What exact amount must be paid today, which payment method posts immediately, and will this remove me from the disconnect list?”

Start, Stop, Change or Read-Out Service

Start service

  • Contact City Customer Service at 270-831-1200.
  • Go to or reference 222 First St., Henderson, KY 42420.
  • Prepare ID and service address.
  • Renting or buying on contract may require $10 service charge per utility plus deposit.
  • New customers need domicile documentation to claim residential utility sales-tax exemption.

Stop service / read-out

  • Only the customer or authorized user can request account changes.
  • Discontinuance is normally requested in person.
  • If impossible because you are out of town, call the office.
  • Mailing address changes must be in person or written, mailed or emailed.
  • Deposits are applied when read-out is completed; remaining balance is mailed to forwarding address.

Cosigner / deposit

  • A cosigner may replace deposit in some cases.
  • Cosigner must own a home.
  • Cosigner must live inside city limits.
  • Cosigner must not have been on cut-off list for past two years.
  • Call account representative for exact deposit amount.
Move-service script: “I need to [start/stop/change] service for [address]. My move date is [date]. What deposit, service charge, documents, domicile form and final read-out steps do I need?”
How to Apply for Services City Customer Service City Utilities

Water or Sewer Emergency: What to Report

🚰

Water emergency

Call: 270-826-2824

No water, main break, pressure loss, meter leak, hydrant issue or water in the street.

🚽

Sewer emergency

Call: 270-826-2824

Sewer backup, overflowing manhole, wastewater odor or blocked public sewer concern.

🌧️

Stormwater / CSO context

HWU operates a combined sewer system with 16 permitted combined sewer overflows. Heavy rain can matter for sewer/stormwater questions.

Problem
What to say
Helpful details
Street leak / main break
“Water is flowing at [address/cross street].”
Direction of flow, pavement damage, time started, photos only if safe.
No water / low pressure
“My home/business has [no water/low pressure] at [address].”
Whole property or one fixture? neighbors affected? nearby construction?
Sewer backup
“Sewer is backing up at [fixture/location].”
Stop using water if backup worsens; keep children and pets away.
Manhole overflow
“A manhole is overflowing at [location].”
Street, nearest landmark, weather conditions, traffic/safety risk.
Stormwater flooding
“Water is ponding/flooding at [location].”
Depth, direction of flow, blocked inlet, whether road is passable.
Nonpayment shutoff
Call Customer Service, not emergency operations.
Emergency line is for water/sewer service trouble, not account balance disputes.
Emergency script: “This is [name] at [exact address]. The issue is [water leak/sewer backup/no water/overflow]. It started at [time]. The nearest cross street is [street]. My callback number is [phone].”

2026 Henderson Water, Wastewater and Stormwater Rates

HWU’s 2026 rate table is effective January 1, 2026. Your bill can differ based on inside/outside city location, meter size, irrigation meter, wastewater-only status and stormwater line.

Inside-city small meter

1-1/4 inch and less fixed charge: $20 water/wastewater + $10 stormwater.

Inside usage tier

First 37,500 gallons: $3.67 water + $7.35 wastewater per 1,000 gallons.

Outside usage tier

First 37,500 gallons: $9.19 water + $11.42 wastewater per 1,000 gallons.

Irrigation meters

One-half fixed water/wastewater charge; stormwater fixed charges do not apply.

Inside city limits, effective 01/01/2026
Water & wastewater fixed charge
Stormwater fixed charge
Usage charge
1-1/4 inch and less
$20.00
$10.00
First 37,500 gallons: water $3.67 / 1,000 gallons; wastewater $7.35 / 1,000 gallons.
1-1/2 inch
$40.00
$20.00
Over 37,500 gallons: water $2.80 / 1,000 gallons; wastewater $5.34 / 1,000 gallons.
2 inch
$107.50
$50.00
Same inside-city metered usage tiers.
3 inch and 4 inch
$300.00
$200.00
Same inside-city metered usage tiers.
6 inch and larger
$450.00
$300.00
Same inside-city metered usage tiers.
Outside city limits, effective 01/01/2026
Water fixed charge
Wastewater fixed charge
Usage charge
1-1/4 inch and less
$17.50
$10.00
First 37,500 gallons: water $9.19 / 1,000 gallons; wastewater $11.42 / 1,000 gallons.
1-1/2 inch
$43.75
$25.00
Over 37,500 gallons: water $2.80 / 1,000 gallons; wastewater $5.34 / 1,000 gallons.
2 inch
$87.50
$50.00
Same outside-city metered usage tiers.
3 inch and 4 inch
$250.00
$125.00
Same outside-city metered usage tiers.
6 inch and larger
$350.00
$175.00
Same outside-city metered usage tiers.
Special category
Official monthly charge
What it means
Fire suppression system, 4 inch and smaller
$50.00
Rate Table C fire suppression charge.
Fire suppression system, 6 inch
$75.00
Monthly fire-service charge.
Fire suppression system, 8 inch
$100.00
Monthly fire-service charge.
Fire suppression system, 10 inch
$150.00
Monthly fire-service charge.
Fire suppression system, 12 inch
$200.00
Monthly fire-service charge.
Wastewater-only customer inside city
$40.00 flat monthly charge
Customer has wastewater service without metered water service.
Wastewater-only customer outside city
$65.00 flat monthly charge
Outside-city wastewater-only flat charge.
Rates & Fees 2026 Rate Tables PDF Ordinance 55-24

Meter Reading, High Bill and Account Review

Meter staff

City meter readers read an average of 410 meters per day with 99.6% read accuracy.

Water meters

Some water meters have devices on lids so readings transmit when touched with a wand.

Meter ownership

Gas, electric and water meters are City property. Only authorized personnel may turn them on or off.

Tampering risk

Tampering charges and damage charges can be applied to the account.

High-bill cause
Fast check
What to ask
Payment after 5 PM CST
Check confirmation time.
Did the payment post next business day and trigger a penalty?
Card split-payment issue
Debit/credit card payments must be in $300 increments.
Did all increments post to the correct account?
Meter access issue
Check locked gate, pet, covered meter, standing water or obstruction.
Was the read actual, estimated or corrected?
Leak
Turn off water fixtures, check meter activity if safely accessible, inspect toilets, outdoor taps and service line.
Does HWU need repair documentation for bill review?
Stormwater line
Stormwater is based on meter size, not rainfall amount this month.
Is the meter size on my bill correct?
Outside-city account
Outside-city rates differ from inside-city rates.
Is my account classified inside or outside city limits?
Multiple utilities on one bill
City bills water, power, gas, solid waste and sanitation-related accounts.
Which line item changed: water, wastewater, stormwater, electric, gas or sanitation?
High-bill script: “My account [number] at [address] changed from [usual amount/usage] to [new amount/usage]. Can you review the read date, meter access, inside/outside-city classification, stormwater line and payment posting?”

Stormwater Fee, Combined Sewer and Rainwater Questions

What stormwater is

Stormwater is rain and snowmelt runoff from rooftops, paved areas and other hard surfaces.

Why the fee exists

The fee supports stormwater infrastructure, runoff water quality, federal/Kentucky permit responsibilities and pollution reduction.

Who pays

Stormwater fee applies inside city limits to customers with Henderson Water Utility water service.

Searcher question
Direct answer
What to do
“Why am I charged for rain?”
You are not charged for rain itself; the charge funds storm drain system management, pollution reduction and infrastructure maintenance.
Check stormwater line and meter size.
“Does stormwater change when it does not rain?”
Stormwater costs are ongoing because pollutants build up on hard surfaces and infrastructure must be maintained.
Do not expect monthly rainfall to match fee.
“What is a CSO?”
HWU operates a combined sewer system with permitted combined sewer overflows where rainwater and wastewater can overflow in certain conditions.
Use HWU CSO map/resource if concerned after storms.
“Does irrigation meter pay stormwater?”
Rate table note says stormwater fixed charges do not apply to irrigation meters.
Ask if the meter is correctly coded.
“Why does business pay more?”
Stormwater charges use meter size as a proxy for facility impact.
Review meter size and customer class.
Stormwater Fee FAQ Governance / CSO Context HWU GIS / CSO Map

Water Quality, CCR, PFAS and Lead/Copper

Consumer Confidence Report

HWU provides the previous year’s Consumer Confidence Report by July 1 and says paper copies can be requested by calling 270-826-2421.

North / South systems

North Water Treatment Plant serves the City of Henderson and portions of Henderson County. South Water Treatment Plant serves Sebree, Beech Grove and portions of Henderson County.

PFAS update

HWU says it has monitored and treated for PFAS for more than a decade and tests raw Ohio River water and drinking water from the North plant twice per month.

Concern
Official context
Useful action
Latest drinking-water report
CCR is provided annually for the previous year by July 1.
Open CCR archive or call 270-826-2421 for paper copy.
Daily water data
HWU says it provides detailed water-quality analysis each day from each drinking water plant.
Use Drinking Water Quality page and related documents.
PFAS
HWU says drinking-water samples continue to test well below regulatory limits for all six PFAS chemicals.
Review PFAS update and CCR; call HWU if concerned.
North system source
PFAS update says the North Water Treatment Plant source water is the Ohio River.
Use North CCR for City of Henderson and portions of county.
Lead and copper
HWU says it has a corrosion-control program and monitoring has never exceeded action levels over many 3-year periods.
Check lead/copper page and service-line inventory.
Galvanized service lines
HWU news says about 2,000 Henderson residents were expected to receive letters about galvanized steel service-line replacement.
If you receive a letter, follow HWU instructions and ask about private-side line responsibilities.
Service-line inventory
HWU has been visually identifying service-line material across its distribution system.
Use the public inventory link and contact HWU for unclear property results.
Drinking Water Quality PFAS/PFOA & HWU Lead & Copper Rule Lead/Copper Inventory

Need Help Paying the Utility Bill?

Budget billing

If you have not been late in the last 12 months, City Customer Service says you may qualify for budget billing.

Automatic withdrawal

ACH can reduce missed payments. Attach a voided check to the authorization form and keep paying normally until setup is confirmed.

Paperless billing

Email notice can arrive about 10 days before due date, but late notices are still mailed traditionally.

Assistance / support resource
Phone
Use for
Audubon Area / WinterCare
270-826-6071
Utility-bill assistance screening.
Outreach
270-826-5592
Local assistance referral.
St. Vincent DePaul
270-827-4138
Emergency support / utility assistance possibility.
Mary and Martha
270-826-2096
Community aid listed by City Customer Service.
Salvation Army
270-826-4472
Emergency assistance referral.
Daniel Pitino Shelter
270-823-5469
Housing/support services listed by City Customer Service.

Before calling an agency: have your final notice, current bill, account number, ID, proof of income or hardship, household size and the exact amount needed to avoid disconnection.

Development, Taps, Locates and Technical Standards

Technical standards

HWU’s technical standards contain requirements for constructing new facilities or connecting to existing HWU facilities.

Engineering / GIS

Engineering oversees GIS, 811 line locates, automation, IT and the distribution-system hydraulic model.

Contact

For development, technical standards and capital projects, contact HWU Engineering through 270-826-2824.

Project
Why HWU review matters
Prepare before calling
New connection / tap
Water and sewer taps must follow HWU policies and current rates/fees.
Property address, parcel, plan, requested meter size, contractor.
Subdivision / development
Technical standards are incorporated into local planning/public-improvement specifications.
Site plan, utility plan, engineer contact, project timeline.
811 / utility locate
GIS information is not a substitute for 811 location.
Use Kentucky 811 before excavation.
FOG / pretreatment
Sewer policies cover wastewater, downspouts, pretreatment and enforcement topics.
Business type, discharge details, interceptor/grease trap records.
Stormwater construction
Stormwater manual and requirements apply to development and drainage projects.
Drainage plan, impervious area, outlet/discharge information.
Technical Standards Engineering Policies & Procedures

Map: Henderson Utility Billing and HWU Locations

Location
Address
Use for
City Customer Service / Utility Billing
222 First St., Henderson, KY 42420
Bill payment, setup, account changes, disconnect notice, read-out, billing questions.
Customer Service mailing
P.O. Box 716, Henderson, KY 42419
Mailed billing forms and correspondence.
HWU Administration
111 5th St., Henderson, KY 42420
HWU administration and operations routing.
HWU Administration mailing
P.O. Box 42, Henderson, KY 42419
HWU administrative correspondence.
System Operations / Board Room
1383 Commonwealth Drive, Henderson, KY 42420
System operations and Water & Sewer Commission meetings.
North Water Treatment Facility
510 North Water Street, Henderson, KY 42420
North system / water-quality report paper-copy questions.
North Wastewater Treatment Facility
205 Drury Lane, Henderson, KY 42420
Wastewater treatment facility reference.
South Water Treatment Facility
4159 Quinns Landing Road, Robards, KY 42452
South water treatment system reference.
South Wastewater Treatment Facility
4145 Quinns Landing Road, Robards, KY 42452
South wastewater treatment system reference.

Henderson Water Utilities FAQ

What is the Henderson Water Utilities billing phone number?

Call City of Henderson Customer Service / Utility Billing at 270-831-1200 for bills, payment questions, account setup, account changes and utility billing help.

What is the Henderson Water Utility emergency number?

Call Henderson Water Utility at 270-826-2824 for water or sewer emergencies. HWU lists this number as answered 24/7/365.

Where do I pay my Henderson KY utility bill online?

Use the official City of Henderson eSuite Utilities portal. The City also links utility payments from its Online Payments page.

How do I pay by phone?

Call 844-272-9468 and use Entity Code 100199. Payments made after 5 PM CST do not post until the following business day.

What information do I need to create online access?

The City says you need your name as it appears on the bill, your account number and the phone number listed when your account was set up.

Can I pay a large amount by card?

Debit and credit card payments can only be made in $300 increments. If you use checking account information as an e-check, you can pay any amount.

Where is the Henderson utility billing office?

Utility Billing and Customer Service are at 222 First St., Henderson, KY 42420. The mailing address is P.O. Box 716, Henderson, KY 42419.

What if I received a disconnect notice?

The City recommends paying at the Municipal Center at 222 First Street by cash, check or debit card before the final payment due date so staff can post the payment immediately and remove you from the disconnect list.

What are the 2026 small-meter inside-city fixed charges?

For 1-1/4 inch and smaller meters inside city limits, the 2026 rate table lists a $20 water/wastewater fixed charge and a $10 stormwater fixed charge.

How do I get the water-quality report?

Use HWU’s Drinking Water Quality and Consumer Confidence Report pages. HWU says paper copies can be requested by calling 270-826-2421.

30-Second Henderson Water Checklist

Pay/Login: eSuite → name exactly as bill shows → account number → account phone → note $300 card increment and 5 PM CST posting cutoff.

Call: billing/account 270-831-1200; water/sewer emergency 270-826-2824; phone payment 844-272-9468, Entity Code 100199.

Visit: billing at 222 First St., Henderson, KY 42420, Monday-Friday 8 AM-5 PM.

Disconnect: pay at Municipal Center if on final notice; reconnect after nonpayment requires full payment, $25 disconnect fee and normal-hours $35 reconnect charge.

Rates: 2026 small inside-city meter fixed charge is $20 water/wastewater plus $10 stormwater; first 37,500 gallons are $3.67 water and $7.35 wastewater per 1,000 gallons.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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