Vincennes Water Utilities 2026: Bill Pay, Login & Phone

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Vincennes Water Utilities • Bill Pay • Login • Phone • Water • Sewer • Stormwater

Vincennes Water Bill Help Desk: Pay, Login, Call or Report a Water Problem

Use this page like a practical customer-service desk. Pay through the official portal, use Quick Pay, register or reset login access, start water service, request a leak adjustment, report water or sewer emergencies, understand rates and deposits, and avoid paying the wrong website.

Pay / Login Portal Official Utility Site Call 812-882-7877 Emergency Numbers

Start Here: Vincennes Water Fast Answer Board

Billing phone812-882-7877
Office403 Busseron Street
HoursMon-Fri 7:30 AM-4 PM
Emailbilling@vinutilities.com
Need
Official action
Prepare first
Do not miss
Pay or log in online
Vincennes online payment portal
Username/password if registered, account details from your bill, payment method.
The portal has Register, Log In, Forgot Password, Quick Pay, AutoPay, Make a Payment and Account History links.
Quick Pay
Open the portal and choose Quick Pay.
Account number and payment method.
Confirm the utility account before submitting; save the confirmation number.
Billing or account question
Call 812-882-7877 or email billing@vinutilities.com.
Bill copy, account number, service address, payment proof, screenshot.
Ask one exact question: payment posted, balance, login problem, sewer charge, leak adjustment, or new service.
New water service
Request Water Service
Property address, move-in date, applicant/contact details, ID or ownership/lease proof if requested.
Deposit depends on meter size; 5/8 inch deposit is listed as $60.
Water emergency after hours
Call 812-882-6620.
Address, cross street, leak/no-water details, start time, safety risk.
Use for water emergencies outside normal office hours.
Sewer emergency after hours
Call 812-886-5011.
Address, sewer backup/overflow location, whether inside or outside, when noticed.
Stop using water if wastewater is backing up indoors.

Payment safety rule: use vinutilities.com or vinutilities.epayub.com. Avoid ad-looking bill-pay sites that are not connected to Vincennes Water Utilities.

Official Phone, Address, Hours and Department Routing

☎️

Billing Office

Phone: 812-882-7877

Email: billing@vinutilities.com

Hours: Monday-Friday, 7:30 AM-4:00 PM.

🏢

Office Address

Vincennes Water Utilities
403 Busseron Street
Vincennes, IN 47591

Mailing shown on contact page: PO Box 749, Vincennes, IN 47591.

🌧️

Services Covered

Vincennes Water Utilities is the provider for drinking water, wastewater and stormwater services for the City of Vincennes, Indiana.

City Hall: 201 Vigo Street, Vincennes, IN.

Route
Official detail
Use for
Billing / customer service
812-882-7877; billing@vinutilities.com.
Bill payment, account balance, online portal, water/sewer fees, service questions.
Water emergency after hours
812-882-6620.
Main break, no water, large leak, urgent water service issue outside office hours.
Sewer / storm inlet problem
812-886-5011.
Sewer backup, storm inlet issue, overflow, new sewer tap estimate, wastewater collection questions.
Wastewater Plant
Josh Moore: jmoore@vinutilities.com.
Wastewater treatment facility questions.
Wastewater Collection
Stan Eck: staneck@vinutilities.com.
Sewer collection system questions.
Stormwater / MS4
Jake Personett, MS4 Coordinator, 812-316-0279, jakep@vinutilities.com.
Stormwater billing, MS4, pollution reporting, construction stormwater documents.

Bill Pay, Login, Quick Pay and AutoPay Steps

1. Start officialUse vinutilities portal.
2. Login/registerOr choose Quick Pay.
3. Verify accountMatch service address.
4. Pay or enrollCard/e-check/AutoPay.
5. Save proofConfirmation + receipt.

Quick Pay

  • Open the official portal.
  • Select Quick Pay.
  • Enter the account information exactly.
  • Confirm the service address/account before paying.
  • Save the confirmation number.

Portal login

  • Use username and password.
  • Use “Forgot your password?” if locked out.
  • Register if you do not have an account.
  • Use Account History to check posted payments.
  • Use a modern browser like Chrome, Firefox, Edge or Safari.

Payment setup

  • Online bill payment supports credit card or electronic bank check.
  • Portal Quick Links include Set Up AutoPay.
  • Portal warns customers to select the correct bank account and delete old/incorrect bank accounts.
  • Confirm AutoPay is active before relying on it.
  • Call billing if a due date is close.
Payment-posting script: “I paid Vincennes Water Utilities account [account number] on [date/time] through the online portal / Quick Pay. Confirmation number is [number]. Can you confirm whether it posted and whether any water, sewer, stormwater or late balance remains?”

Official payment links:

Payment Portal Login Official Utility Site Email Billing Call Billing

How to Pay a Vincennes Water Utilities Bill

Payment method
Official detail
Best for
Watch out for
Online portal login
Customer Web Portal supports login, registration, payment, account preferences and account history.
Managing the account, checking history, setting preferences.
Use the official vinutilities.epayub.com portal only.
Quick Pay
Quick Pay appears directly on the official portal login page.
One-time payment without full portal navigation.
Verify the account before submitting payment.
Credit card / electronic bank check
Official site says online bill payment allows credit card or electronic bank check and 24-hour anytime access.
Customers who want online access outside office hours.
Confirm any processor fees on the payment screen before submitting.
AutoPay
Portal includes Set Up AutoPay.
Recurring monthly payment.
Confirm correct bank account and delete old/incorrect bank accounts.
Phone / office help
Call billing office at 812-882-7877.
Payment issue, portal error, past-due question, sewer fee question, service request.
Office hours are Monday-Friday, 7:30 AM-4:00 PM.
In-person office
403 Busseron Street, Vincennes, IN 47591.
New service, account issue, documentation, direct customer-service help.
Bring bill, ID, account number, payment proof and any notice.

Past-due strategy: If a bill is close to cutoff, do not rely only on a bank transaction screenshot. Call 812-882-7877 during office hours, give the confirmation number, and ask whether the account is protected.

Start Water Service, Deposits and New Meter Setup

Start service

  • Use the official Request Water Service form.
  • Prepare service address and move-in date.
  • Use applicant contact information that matches your ID/documents.
  • Ask billing if a same-day or next-day start is needed.
  • Keep a copy of the submitted form/confirmation.

New meter install

For new meter installs, Vincennes says to call 812-882-7877 for a water tap estimate. Staff will meet with you to determine needs and appropriate fees.

Move / account change

  • Call before moving if final bill is needed.
  • Confirm stop date and forwarding address.
  • Ask if AutoPay must be cancelled manually.
  • Ask whether stormwater/sewer balance remains.
  • Save final confirmation.
Water meter setup deposit
Official amount shown
Practical meaning
5/8 inch
$60
Common small residential meter size.
3/4 inch
$75
Ask if the property has larger service.
1 inch
$100
Often larger residential/small commercial use.
2 inch
$200
Confirm meter size before budgeting.
3 inch
$300
Commercial/larger service; call for details.
4 inch
$400
Ask for estimate if new tap is involved.
6 inch
$600
Large service; call utility before application.
New-service script: “I need water service at [address] starting [date]. My name is [name], phone [number], email [email]. Please confirm the deposit, meter size, any documents needed, and when service can start.”
Request Water Service Call for Water Tap Estimate

Water Emergency, Sewer Backup or Storm Inlet Problem

💧

After-hours water

Call: 812-882-6620

Use for after-hours water emergency, main break, no water, or major water service issue.

🚽

Sewer / storm issue

Call: 812-886-5011

Use for sewer problems, storm inlets, sewer backup, new sanitary sewer tap questions, and after-hours sewer emergencies.

📍

Give exact location

Report street, nearest intersection, address, whether water/sewer is inside or outside, and whether traffic or public safety is affected.

Problem
Say this when calling
Safety step
Water main break
“Water is running/bubbling at [address/cross street]. It started at [time].”
Stay away from flowing water, sinkholes, ice, damaged pavement and traffic.
No water / low pressure
“All taps / some taps at [address] have no water or low pressure.”
Ask neighbors if affected and check whether only hot water is affected.
Sewer backup
“Wastewater is backing up at [floor drain/toilet/basement].”
Stop using water, avoid contact, keep children and pets away.
Storm inlet problem
“The storm inlet at [location] is blocked/flooding/damaged.”
Do not open grates or enter flooded areas.
Boil order question
“Is [address/street] under a boil order or has it been lifted?”
Follow official boil-order instructions until the utility confirms it is lifted.
Emergency report script: “This is [name]. I am reporting [main break/sewer backup/storm inlet/no water] at [address or cross street]. It began at [time]. The issue is [inside/outside/street/basement]. My callback number is [phone].”

2026 Vincennes Water Rates and Sewer Charges

Billing unit note: Vincennes water and sewer rate tables use 100 cubic feet. One 100 cubic feet unit is about 748 gallons, so small changes in irrigation, toilets or leaks can move both water and sewer charges.

Water consumption per month
Within city limits
Outside city limits
User meaning
First 1,500 cu. ft.
$1.85 per 100 cu. ft.
$2.78 per 100 cu. ft.
First tier of water usage.
Next 2,500 cu. ft.
$1.61 per 100 cu. ft.
$2.42 per 100 cu. ft.
Second tier after first 1,500 cu. ft.
Over 4,000 cu. ft.
$1.38 per 100 cu. ft.
$2.07 per 100 cu. ft.
High-volume tier; check large usage and irrigation.
Common monthly service charge by meter
Within city limits
Outside city limits
5/8 inch meter
$11.23
$16.84
3/4 inch meter
$11.23
$16.84
1 inch meter
$22.97
$34.46
1 1/2 inch meter
$47.08
$70.63
2 inch meter
$80.82
$121.24
3 inch meter
$177.25
$265.88
4 inch meter
$312.22
$468.34
6 inch meter
$697.89
$1,046.85
Sewer charge item
Within city limits
Outside city limits
Why it matters
Sewer metered rate
$6.23 per 100 cu. ft.
$9.36 per 100 cu. ft.
Sewer can be a major portion of the total utility bill.
5/8 inch sewer base charge
$5.99/month
$8.99/month
Common residential sewer base line.
3/4 inch sewer base charge
$5.99/month
$8.99/month
Common small-meter base line.
1 inch sewer base charge
$15.34/month
$23.00/month
For larger water meter service.
Un-metered monthly residential sewer
$55.86
$83.79
Applies when residential sewer use is unmetered.
Water Rates Sewer Rates

High Bill, Leak Adjustment or Usage Spike

Check the bill first

  • Separate water, sewer and stormwater charges.
  • Compare this month’s 100 cu. ft. usage to normal.
  • Check whether the property is inside or outside city limits.
  • Check whether meter size/base charge changed.
  • Check whether a payment failed or did not post.

Check common leak sources

  • Running toilet.
  • Leaking faucet or showerhead.
  • Outside hose or hydrant left on.
  • Water heater, softener or humidifier leak.
  • Irrigation, pool, livestock or business usage.

Request bill adjustment

  • Fix the leak first.
  • Use the official Bill Adjustment Request form.
  • Prepare repair date and repair proof.
  • Include account number and service address.
  • Continue paying undisputed/required amounts while review is pending.

Official leak guidance: Vincennes says if you had a leak or additional water usage, fix the leak, fill out the bill-adjustment form, and the utility will review the request.

High-bill script: “My Vincennes Water Utilities bill increased from [normal usage/amount] to [new usage/amount]. I checked [toilet/faucets/outside hose/meter] and repaired [leak] on [date]. Can you tell me whether I should submit the Bill Adjustment Request and what proof is needed?”
Bill Adjustment Request Call Billing

Water Quality, Source Water and Common Water Questions

2026 report / PWS

The official site links a 2026 Water Quality Report for Vincennes Water Utilities.

PWS #: 5242014.

Water source

The 2024 water quality report says Vincennes water comes from seven wells about one-half mile southwest of the city and adjacent to the Wabash River.

Treatment

The 2024 report describes treatment as chlorine, fluoride and phosphate for sequestering iron and manganese.

Customer question
Official-style answer
Best action
Why is water cloudy or milky?
Usually air bubbles. Let water sit; it should clear as the air dissipates.
If it does not clear, contact the utility.
Why is water discolored?
Color can come from naturally occurring organic matter, minerals, pipe buildup or flushing/repair activity.
Run faucets until clear and report ongoing discoloration.
What causes spots on dishes?
Spots are caused by hard water minerals left after water evaporates.
Use dishwasher rinse aid or ask about hardness/softener choices.
Should I buy a water softener?
Hardness is an aesthetic issue; softeners may increase sodium content.
People on low-sodium diets should consider that before softening.
Should I buy a home filtration unit?
EPA says home treatment units are rarely needed for health reasons; most are for taste/odor/aesthetic issues.
Maintain filters exactly as manufacturer directs.
Why chlorine taste or smell?
Disinfection protects against harmful bacteria.
Try refrigerating water before drinking to reduce taste/smell.
Why dirt or sand?
Can occur naturally in groundwater or after water line repair.
Report if persistent; regular flushing helps remove sediment.
Drinking Water Page 2024 Water Quality Report PDF 2026 Water Quality Report Link

Stormwater, MS4 and Pollution Reporting

Stormwater vs sewer

Vincennes explains that wastewater from homes goes to the sanitary sewer and treatment plant. Stormwater enters inlets/grates and flows untreated to local water bodies.

MS4 program

Vincennes is an MS4 community and must run a stormwater quality management program under Indiana/EPA stormwater rules.

Stormwater contact

Jake Personett
MS4 Coordinator
812-316-0279
jakep@vinutilities.com

Problem
Why it matters
Action
Oil, paint or chemicals entering storm drain
Storm drains can carry pollutants untreated to waterways.
Report a polluter or call stormwater contact.
Construction runoff
Construction projects may need stormwater pollution prevention controls.
Use stormwater ordinance, SWPPP checklist and city technical documents.
Blocked storm inlet
Blocked inlets can worsen street flooding.
Call sewer/storm line at 812-886-5011.
Pet waste / yard waste in drains
Adds bacteria, nutrients and debris to waterways.
Keep leaves, clippings, trash and pet waste out of gutters/inlets.
Stormwater Page Report a Polluter

Wastewater Treatment, Sewer Taps and Sewer Bill Questions

Wastewater facility

The City owns and operates a Class IV activated sludge wastewater treatment facility that provides preliminary, primary and secondary treatment before discharge to the Wabash River.

Treatment capacity

The 2004 expansion increased average daily design flow to 7.5 MGD and peak hourly flow to 22 MGD.

New sewer tap

Call 812-886-5011. Replacement sewer tap fees are listed as $700 plus a $50 inspection fee for sanitary and storm hookups.

Sewer need
Call / contact
What to prepare
Sewer bill question
Billing office: 812-882-7877.
Account number, water usage, sewer charge line, billing period.
Sewer backup / storm inlet problem
812-886-5011.
Address, inside/outside location, fixture or inlet affected, start time.
Wastewater plant question
jmoore@vinutilities.com.
Facility/process question and contact information.
Wastewater collection question
staneck@vinutilities.com.
Sewer main, manhole, lift station or collection-system details.
Wastewater Page Call Sewer Line

Before Digging, Sewer Taps, Fences or Landscaping

1. Call Indiana 811

Use 811 before fence posts, trees, trenching, irrigation or utility work.

2. Mark work area

Know where digging will happen before requesting locates.

3. Wait for marks

Do not dig until underground utilities are marked or ticket clears.

4. Protect private lines

Private laterals, irrigation and customer-owned lines may require extra care.

New sewer tap note: for new sanitary sewer tap installation, call 812-886-5011 so a supervisor can arrange an estimate. Replacement tap and inspection charges may apply.

Indiana 811 Call 811 Call Sewer Tap Help

Vincennes Water Utilities Map and Visit Plan

Use this map for the billing office at 403 Busseron Street. Bring your bill, ID, account number, payment confirmation, leak documentation, new-service details, or sewer/stormwater notes.

Place
Address
Use for
Vincennes Water Utilities
403 Busseron Street, Vincennes, IN 47591
Billing, account help, water service, stormwater, wastewater, customer-service questions.
Mailing address
PO Box 749, Vincennes, IN 47591
Mail correspondence when listed/confirmed by the utility.
Wastewater Treatment Plant
301 Perdue Road, Vincennes area
Referenced as wastewater treatment plant location in stormwater context.
Drinking Water Meeting Room
1134 River Road, Vincennes, IN
Water Utility Services Board meeting location listed in water quality report.
City Hall
201 Vigo Street, Vincennes, IN
General city government, not the fastest route for utility bill payment.

Vincennes Water Utilities FAQ

What is the Vincennes Water Utilities phone number?

Call the billing office at 812-882-7877 for water, sewer, stormwater, account, bill payment, online portal and service questions.

How do I pay my Vincennes water bill online?

Use the official Vincennes Water Utilities customer portal at vinutilities.epayub.com. The portal includes Log In, Register, Forgot Password, Quick Pay, Make a Payment, Account History and AutoPay links.

Can I pay without logging in?

Yes. The official portal includes a Quick Pay link. Use your account details from the current bill, verify the account and service address, then save the confirmation number.

What is the Vincennes Water Utilities office address?

The office is at 403 Busseron Street, Vincennes, IN 47591. The contact page also lists PO Box 749, Vincennes, IN 47591.

What are the office hours?

Vincennes Water Utilities lists office hours as Monday through Friday, 7:30 AM to 4:00 PM.

What is the after-hours water emergency number?

Call 812-882-6620 for after-hours water emergencies.

What is the after-hours sewer emergency number?

Call 812-886-5011 for after-hours sewer emergencies, sewer backups, storm inlet problems and sewer service issues.

How do I request new water service?

Use the official Request Water Service form or call 812-882-7877. Prepare service address, move-in date, applicant details and deposit information.

How much is a Vincennes water deposit?

Deposit depends on meter size. The utility lists $60 for 5/8 inch, $75 for 3/4 inch, $100 for 1 inch, $200 for 2 inch, $300 for 3 inch, $400 for 4 inch and $600 for 6 inch meter setup.

How do I request a bill adjustment after a leak?

Fix the leak first, then use the official Bill Adjustment Request form. Prepare the account number, service address, repair date and repair proof.

Where does Vincennes drinking water come from?

The 2024 water quality report says the City of Vincennes water source is seven wells located about one-half mile southwest of the city and adjacent to the Wabash River.

What is Vincennes Water Utilities PWS number?

The water quality report identifies Vincennes Water Utilities as PWS #5242014.

Who handles stormwater questions?

Stormwater/MS4 questions can be routed to Jake Personett, MS4 Coordinator, at 812-316-0279 or jakep@vinutilities.com.

Who do I call before digging near water or sewer lines?

Call Indiana 811 before digging, fencing, landscaping, irrigation work, sewer taps or trenching. For new sanitary sewer tap installation, call 812-886-5011.

30-Second Vincennes Water Checklist

Pay/login: official portal → Quick Pay or login → verify account → pay by card/e-check → save confirmation.

Billing help: call 812-882-7877 or email billing@vinutilities.com with account number, service address, bill date and exact issue.

Emergency: after-hours water 812-882-6620; after-hours sewer/storm inlet 812-886-5011.

High bill: compare 100 cu. ft. usage, check water/sewer/stormwater lines, fix leaks, then submit adjustment form if eligible.

Visit: 403 Busseron Street, Monday-Friday 7:30 AM-4:00 PM. Bring bill, ID, account details and payment/repair proof.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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