Deland Water Utilities 2026: Bill Pay, Login & Phone

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City of DeLand • online utility payments • water • sewer • stormwater • garbage • reclaimed water

DeLand Water Utility Desk: Pay, Log In, Call or Fix Service Fast

Use this guide when you need the official DeLand utility bill portal, Customer Service phone number, water emergency line, wastewater emergency line, due-date rules, late and delinquent charges, start/transfer documents, FY 2025-2026 rates, reclaimed water, watering schedule, water quality report or City Hall map.

Pay / Login Call 386-626-7051 Water Emergency 2026 Rates

Start Here: Choose the Right DeLand Utility Route

Customer Service386-626-7051
Water emergency386-626-7203
Wastewater emergency386-626-7251
Office120 S Florida Ave
Need
Official action
Have ready
Do not miss
Pay online or log in
City of DeLand online utility portal
Utility account number, service address, payment method, email if creating a profile.
The portal allows Pay Now as a guest if you have your utility account number.
Past due and subject to disconnection
Pay, then call 386-626-7051.
Payment confirmation, account number, service address, callback phone.
Portal language tells disconnected/past-due customers to contact Customer Service after payment for reconnection.
Pay by phone
Call 386-626-7051.
Account number and MasterCard, Visa or check information.
Call during business hours for account/reconnect questions.
Pay in person
First floor of City Hall, 120 South Florida Avenue.
Bill, account number, payment method, ID if account change is needed.
Hours are Monday-Friday, 8 AM-5 PM, excluding holidays.
Mail payment
City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919.
Payment coupon, check/money order, account number.
The City does not recognize postmark date as payment date.
Drop payment
Drop boxes near City Hall entrance, south of City Hall at rear of Fire Department, and Customer Service lobby.
Envelope with account number and payment.
Do not use drop box if the account is already at risk of shutoff without calling.
Start or transfer owner service
Submit owner new account forms.
New Account Application, deed/HUD/settlement statement/certificate of title, Social Security verification form.
Optional: automatic bank payment and e-billing forms.
Start tenant service
Submit tenant new account forms.
New Account Application, signed lease, Social Security verification form.
Tenant accounts require deposits.

Fast warning: monthly utility bills are due 21 days from billing date and can become delinquent 27 days from billing date. If you are close to the 27-day point, pay by a fast method and call Customer Service to confirm posting.

Official DeLand Utility Billing Contact Box

🏢

Utility Billing / Customer Service

Address:
120 South Florida Avenue
DeLand, FL 32720

Phone: 386-626-7051
Fax: 386-626-7137
Hours: Monday-Friday, 8 AM-5 PM, excluding holidays

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Emergency Numbers

Water emergency: 386-626-7203

Wastewater emergency: 386-626-7251

Use these for water main breaks, no water, urgent pressure loss, sewer backup or wastewater service trouble.

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Utilities Department

Water, Wastewater & Reclaim Water Admin:
386-626-7253

Backflow: 386-626-7172
Water Quality Hotline: 386-626-7254

Contact route
Use for
Before contacting
386-626-7051
Bill questions, payments, new service, transfer, no water due to non-payment/locked meter, payment extension, deposits, customer account changes.
Account number, service address, bill date, payment proof, ID if changing account.
386-626-7203
Water emergency, urgent leak, no water, main break, emergency field issue.
Exact address, cross street, callback number, issue type.
386-626-7251
Wastewater emergency, sewer backup, sewer manhole/lift-station issue.
Stop using water if sewer backup worsens; report fixture/location affected.
386-626-7172
Residential backflow device issues.
Have property address and device/location details ready.
386-626-7254
Water-quality report questions and Water Treatment/Production hotline.
Ask for the latest Annual Drinking-Water Quality Report or specific issue routing.
120 South Florida Avenue
In-person payment, forms, account setup, billing issue, service transfer.
Visit during Monday-Friday 8 AM-5 PM hours.

Bill Pay and Login: What to Click, Enter and Save

Online portal

Use DeLand’s official webutilities.deland.org utility portal.

Guest pay

Pay Now as a Guest works when you have the utility account number.

Phone payment

Call 386-626-7051 to pay by MasterCard, Visa or check.

Green credits

Paperless billing can earn $1 monthly credit; paperless plus bank pay can earn another $1.

Open the official payment site

Start at webutilities.deland.org or from DeLand’s official Utility Billing page using the “Online Water Bill Payments” link.

Choose guest payment or profile login

Use guest payment for a one-time payment. Create a profile if you want saved access, account history or recurring account management.

Confirm account and service address

Before submitting, verify utility account number, customer name, service address, balance, due date and whether any past-due/disconnect warning appears.

Save confirmation and call if disconnected

Keep the confirmation number, date, time and payment amount. If the account is subject to disconnection or already disconnected, call 386-626-7051 after paying.

Payment method
Official detail
Best for
Avoid this mistake
Online portal
Pay online using MasterCard or Visa through the City’s online utility payment site.
Normal monthly payment and guest pay.
Do not use a search-ad result; use webutilities.deland.org or official City link.
Phone payment
Call 386-626-7051 to pay by MasterCard, Visa or check.
When portal access fails or when you need reconnection instructions.
Have account number before calling.
In-person payment
First floor of City Hall, 120 South Florida Avenue, Monday-Friday 8 AM-5 PM.
Cash/check/card questions, account setup, payment proof, complex billing issue.
Confirm holiday closures before visiting.
Mail payment
City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919.
Non-urgent payment with enough mailing time.
The City does not treat postmark as payment date.
Drop boxes
Near City Hall entrance, south of City Hall at rear of Fire Department, and Customer Service lobby.
After-hours local payment.
Call if near shutoff; do not rely only on drop-box timing.
Automatic bank payment
Available by completing authorization form and attaching a voided check.
Customers who want automatic monthly payment.
Keep paying manually until automatic bank pay is confirmed active.
E-billing
Paperless billing can earn $1 credit; paperless plus automatic bank payment can earn an additional $1.
Lower bill and less missed mail.
You must sign up to stop paper billing to receive incentives.
Payment script: “I paid account [number] on [date/time] by [online/phone/mail/drop box/in person]. Confirmation or check number is [number]. Can you confirm it posted and whether reconnection or any past-due balance remains?”

Official payment links:

Pay Utility Bill Online Utility Billing Billing Information Call Customer Service

Due Date, Late Fee, Delinquent Fee and Reconnection

Due date

Monthly bills are due 21 days from the billing date.

Delinquent point

Bills become delinquent 27 days from the billing date.

Late fee

$10 if payment does not reach the office by 8 AM after the due date.

13 days past due

$50 delinquent fee and account is subject to disconnection.

Situation
City rule / risk
Best action
Did not receive bill
Failure to receive a bill does not remove payment obligation or late/delinquent charges.
Call 386-626-7051 before due date.
Payment reaches office late
$10 late fee applies if not received by 8 AM the day after due date.
Use online, phone or in-person payment near deadline.
Payment extension needed
One extension per 12 months may be available and gives two weeks from bill due date.
Call before due date and get agreement date in writing or note confirmation.
Extension missed
If payment is not received by agreed date, service will be disconnected and $50 fee added.
Pay before the extension deadline.
13 days past due
$50 delinquent fee added and account subject to disconnection.
Pay full required balance and call Customer Service.
Disconnected account
Total due including late/delinquent charges must be paid in full by 4 PM for same-day reconnection.
Call after paying; payments after 4 PM reconnect next business day or may require additional same-day fee.
Returned payment
Returned payment charge applies under Florida law; first return gets 24-hour notice, later returns can cause immediate disconnection without notice.
Use certified funds or confirmed payment method after returned payment.
Meter tampering
Unauthorized water access or equipment damage can trigger $200 tampering fee plus repair/replacement/labor charges.
Never self-restore after shutoff.
Property owner unpaid bill
Unpaid owner account after 90 days becomes lien against property.
Resolve balances before sale/refinance or lien search.
Tenant unpaid bill
Unpaid tenant account after 90 days goes to outside collection agency.
Keep forwarding address and final bill proof.

Reconnection warning: if service is disconnected, paying online is only part of the process. Call Customer Service at 386-626-7051 after payment and ask whether same-day reconnection is still available before 4 PM.

Start, Stop or Transfer DeLand Utility Service

Owner account

  • New Account Application.
  • Attach signed deed, HUD/settlement statement or Certificate of Title.
  • Social Security Verification Form.
  • Owner’s Acknowledgement of Outstanding Balance Form.
  • Optional automatic bank payment and e-billing forms.

Tenant account

  • New Account Application.
  • Attach signed lease.
  • Social Security Verification Form.
  • Tenant deposits are required on all new accounts.
  • Optional automatic bank payment and e-billing forms.

Change / stop / mailing address

  • Notify the City of mailing address changes.
  • Utility changes must be confirmed in writing, by letter, fax or office visit.
  • Ask for final bill amount and date.
  • Keep payment and request proof.
  • Check liens/collections if selling property or ending tenancy.
Service issue
City detail
Micro-step
Tenant deposit
Tenants must place a deposit on all new accounts.
Ask exact deposit before move-in day.
Deposit return
Deposits return as account credit after three years of good standing.
Ask when the credit will appear if you qualify.
Multiple delinquencies
Multiple delinquencies can trigger additional deposit requirements.
Set up paperless/autopay to avoid repeat late payments.
Owner outstanding balance
Owner acknowledgment form is part of owner account setup.
Verify past balances before buying or transferring property.
Backflow device issue
Residential backflow device problems route to 386-626-7172.
Call backflow before assuming a billing error.
New reclaimed connection
Connection fee depends on meter size and permit/inspection steps.
Contact City/Building Division before installing irrigation connection.
811 locate
Utilities Division handles water/sewer line location through 811 process.
Use Sunshine 811 before digging.
Move-service script: “I need to [start/transfer/stop] utility service at [address]. I am the [owner/tenant/buyer/seller]. What forms, deposit, proof of ownership/lease and final-bill steps are required?”
Utility Billing Forms List Owner / New Account Forms Sunshine 811

2026 DeLand Water, Sewer, Deposit and Other Charges

The City’s FY 2025-2026 utility billing rate sheet is effective October 1, 2025. Your bill can include water, sewer, garbage, stormwater, reclaimed water, billing fee, backflow charge, late/delinquent charges or setup/turn-on fees depending on your account.

Deposit examples

Water only $130; sewer only $180; water/sewer $250.

3/4″ base

Water $9.92 and sewer $28.30 in the rate sheet.

Residential water tiers

Blocks show $2.86, $4.74, $7.47 and $8.90 per 1,000 gallons.

Sewer cap

Residential sewer is shown with a 10,000-gallon cap.

FY 2025-2026 charge
Amount shown
Plain-English note
Deposit: water only
$130.00
Move-in or new account deposit type.
Deposit: sewer only
$180.00
Sewer-only deposit type.
Deposit: water and sewer
$250.00
Combined water/sewer deposit reference.
Billing fee per bill
$4.99
Fixed billing line shown on rate sheet.
3/4″ base facility charge
Water $9.92; Sewer $28.30
Common small meter fixed charge reference.
1″ base facility charge
Water $24.83; Sewer $70.74
Larger meter fixed charge.
1.5″ base facility charge
Water $49.62; Sewer $141.44
Larger account/meter size.
Residential water volume tiers
$2.86, $4.74, $7.47, $8.90 per 1,000 gallons
Higher use moves into higher tiers.
Sewer volume rates
Residential $4.90; multi-family $5.60
Sewer is billed per thousand gallons with caps/rules shown on rate sheet.
Meter tampering
$200.00
Plus equipment replacement and labor charges.
Other common charge
Amount / rule shown
When it matters
Late payment fee
$10.00
Payment not received by 8 AM after due date.
Delinquent fee
$50.00
Account 13 days past due and subject to disconnection.
Additional fee for same-day service
$25.00
Same-day service requests when applicable.
Account setup requiring field verification
$25.00
When account setup needs field verification.
Returned payment charge
Based on payment amount; over $300 may be $40 or 5%
Returned check/electronic payment.
Water backflow maintenance charge
From $4.54 up to $25.21 based on meter size
Backflow device maintenance line.
Residential curbside garbage
$18.85
Monthly solid waste line inside City limits.
Residential backyard pickup
$85.15; disabled rate shown as $18.85
Special service level / disabled qualification.
Apartment rate per unit
$21.57
Multi-family garbage/service line example.
Utility Rates Page FY 2025-2026 Rate Sheet

High Bill, Meter Read, Leak Adjustment or Service-Line Question

Radio-read meters

Meters are read by radio signal and usually do not require staff to enter the property.

Read cycle

Meters are read about every 30 days, but timing can vary for weather, holidays or unusual conditions.

Gallons rounded

For billing, readings are rounded down and billed in whole thousands of gallons.

Sewer follows water

Sewer charges are based on water consumption.

High-bill cause
Fast check
What to ask DeLand
Toilet leak
Listen for running toilet, use dye test, compare overnight usage.
Does the usage pattern look continuous?
Irrigation use
Check sprinkler days, run times and seasonal restrictions.
Did irrigation push water into higher residential tiers?
Sewer line follows water usage
Review water gallons because sewer charges use water consumption.
Is my sewer charge capped or calculated from all usage?
Longer billing cycle
Check read dates; dates may vary due to holidays, weekends, severe weather or unusual conditions.
How many days were in this bill cycle?
Meter reading concern
Check account history and current meter if safe/allowed.
Was the reading actual, corrected or affected by field issue?
Private leak
Check service line, hose bibs, water heater, toilets, irrigation valves, softeners.
Which leak-adjustment form and proof are accepted?
Backflow device issue
Look for dripping or failed residential backflow device.
Should I call backflow at 386-626-7172?
Unauthorized use
Inspect hose bibs and meter area.
Was there usage while property was vacant?
High-bill script: “My account [number] at [address] changed from [usual usage] to [new usage]. I checked toilets, irrigation, backflow, hose bibs and meter area. Can you review the read dates, usage and leak-adjustment options?”
Leak Adjustment Form Billing Information Conservation Tips

Water Emergency, Wastewater Backup, No Water or 811 Locate

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Water emergency

Call: 386-626-7203

Use for major leak, water main break, no water, urgent pressure loss or emergency water trouble.

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Wastewater emergency

Call: 386-626-7251

Use for sewer backup, lift-station issue, overflowing manhole or wastewater emergency.

⛏️

Call before digging

Use Sunshine 811 before excavation near water, sewer, reclaimed or private service lines.

Problem
What to say
Helpful details
Street leak / main break
“Water is flowing at [address/cross street].”
Flow direction, depth, pavement damage, time started, photos only if safe.
No water / low pressure
“My property has no water/low pressure at [address].”
Whole property or one fixture? neighbors affected? nearby construction?
Sewer backup
“Sewer is backing up at [fixture/location].”
Stop using water if backup worsens and keep people/pets away from wastewater.
Overflowing manhole
“A manhole is overflowing at [street/location].”
Nearest landmark, traffic hazard, water level and odor.
Locked meter / non-payment no water
Call Customer Service, not emergency field line.
Use 386-626-7051 and payment confirmation.
Digging or fence/landscape work
Submit locate request through Sunshine 811.
Do this before digging, trenching, fence posts, irrigation work or tree planting.
Emergency script: “This is [name] at [exact address]. The issue is [main break/no water/low pressure/sewer backup/overflow]. It started at [time]. Nearest cross street is [street]. My callback number is [phone].”

Watering Schedule, Reclaimed Water and Conservation Tips

Daylight Saving Time

Odd/no address: Wednesday & Saturday. Even address: Thursday & Sunday.

Eastern Standard Time

Odd/no address: Saturday. Even address: Sunday.

Time ban

No irrigation between 10 AM and 4 PM under potable/other-source schedule.

Reclaimed water

Normally not restricted by day/time unless a shortage is declared.

Watering rule / program
Official detail
User action
Daylight Saving Time odd/no address
Wednesday and Saturday, not between 10 AM and 4 PM.
Set controller to permitted days only.
Daylight Saving Time even address
Thursday and Sunday, not between 10 AM and 4 PM.
Use address number to choose days.
Daylight Saving Time nonresidential
Tuesday and Friday, not between 10 AM and 4 PM.
Check commercial/HOA irrigation timers.
Eastern Standard Time odd/no address
Saturday only, not between 10 AM and 4 PM.
Reduce schedule when clocks change.
Eastern Standard Time even address
Sunday only, not between 10 AM and 4 PM.
Change irrigation controller.
Eastern Standard Time nonresidential
Tuesday only, not between 10 AM and 4 PM.
Use one permitted day unless rules change.
Zone amount
No more than 3/4 inch per irrigation zone and not more than 1 hour per zone per irrigation day.
Use tuna-can/rain gauge test and reduce run time.
Rain sensor
Conservation page says rain sensor must be installed to suspend irrigation during rainfall events.
Test rain sensor before rainy season.
Reclaimed water
Reclaimed water irrigation is normally not restricted by day or time unless shortage is declared by Utilities Director.
Still avoid waste and watch City notices.
Outdoor efficiency
Efficient watering wets turf root zone, avoids saturation and runoff.
Look for standing water, yellowing and footprint stress signs.
Watering Restrictions / Schedules Conservation & Efficiency Reclaimed Water Water Conservation Form

Water Quality, Floridan Aquifer, Treatment Plants and Backflow

2025 CCR

The 2025 Annual Drinking-Water Quality Report was published in 2026 and lists PWS 3640286.

Source water

DeLand’s drinking water comes from deep wells drawing groundwater from the Floridan Aquifer.

Treatment system

Water treatment includes chlorination, fluoridation, aeration and corrosion control.

Water-quality topic
Official context
Best user action
Latest report
2025 Annual Drinking-Water Quality Report published in 2026.
Use the current report before making safety claims.
Water Quality Hotline
386-626-7254, Monday-Friday 7 AM-4 PM.
Call for report questions, taste/odor issues or water-quality concerns.
Source water
Groundwater from wells drawing from the Floridan Aquifer.
Use CCR and source-water sections for aquifer explanation.
System scale
Utility statistical page lists about 99-square-mile service area, 10 water plants, 20 major wells, 24,813 water accounts and 379 miles of water mains as of November 2023.
Use for system context, not individual billing.
Water plant storage
City pages describe multiple water plants and storage tanks, including Victoria Park and Fair Grounds storage facilities.
Useful for pressure/storage context after outages.
Lead in plumbing
CCR explains lead can come from household plumbing and recommends flushing tap after water sits several hours.
Flush 30 seconds to 2 minutes before drinking/cooking if concerned.
Backflow prevention
Backflow prevents non-potable water from reversing into potable water supply.
Install/maintain approved devices and call 386-626-7172 for residential backflow issues.
Reclaimed water
Reclaimed water is highly treated and disinfected wastewater, useful for irrigation but not for human/animal consumption.
Do not drink reclaimed water or connect it to potable plumbing.
2025 Drinking-Water Quality Report Water Plant Information Utilities Statistical Information Water / Wastewater / Reclaim

Local Notes: DeLand, Garbage, Stormwater, Reclaimed Water and Sewer

Local issue
Why it matters
Best step
City utility bill
Utility Billing collects water, sewer, stormwater and garbage charges.
Check each line before disputing the total.
Garbage inside City limits
Garbage collection services appear on monthly utility bill for city-limit customers.
Use solid-waste route for cart/pickup problems, billing route for charge questions.
Stormwater
Stormwater fees maintain/improve public stormwater facilities and are based on impervious-area fee structure.
Do not treat stormwater as water-gallon usage.
Rented/leased properties
Stormwater fees may be billed annually to the property owner instead of monthly tenant account.
Landlord/owner should check annual billing.
Reclaimed irrigation
Can lower potable water demand and may reduce freshwater irrigation needs after connection.
Check reclaimed availability and connection fee before installing irrigation system.
Flushable wipes
City links “The Truth About Flushable Wipes” because wipes cause wastewater system problems.
Do not flush wipes, paper towels or hygiene products.
Volusia / DeLand provider check
Some nearby addresses may use different utility providers.
Provider name on bill controls where to pay.
Utility locates
Water/sewer/reclaim lines can be damaged by digging.
Use Sunshine 811 before digging or fence/irrigation work.

Map: DeLand Utility Billing Office

Location
Address
Use for
Utility Billing / Customer Service
120 South Florida Avenue, DeLand, FL 32720
Payments, account setup, owner/tenant service, billing issue, payment extension, forms.
Payment mailing address
City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919
Mailed utility payment with account number/payment coupon.
Water emergency phone
386-626-7203
Water main break, no water, urgent pressure/service issue.
Wastewater emergency phone
386-626-7251
Sewer backup, sewer overflow, wastewater emergency.
General City Hall reference
120 South Florida Avenue, DeLand, FL 32720
City departments and in-person public counter services.

DeLand Water Utilities FAQ

What is the DeLand water utility billing phone number?

Call City of DeLand Utility Billing / Customer Service at 386-626-7051 for billing, payment, online portal, start/transfer service, deposits, late fees, extensions and reconnection questions.

Where do I pay my DeLand water bill online?

Use the official City of DeLand utility payment portal at webutilities.deland.org. The portal allows Pay Now as a guest when you have your utility account number.

What is the DeLand water emergency number?

Call 386-626-7203 for water emergencies such as a main break, urgent leak, no water or serious pressure issue.

What is the DeLand wastewater emergency number?

Call 386-626-7251 for wastewater emergencies such as sewer backup, overflowing manhole or urgent sewer issue.

Where is the DeLand Utility Billing office?

Utility Billing is at 120 South Florida Avenue, DeLand, FL 32720. Hours are Monday through Friday, 8 AM to 5 PM, excluding holidays.

When is my DeLand utility bill due?

Monthly utility bills are due 21 days from the billing date and become delinquent 27 days from the billing date.

How much is the DeLand late fee?

A $10 late fee is added if payment does not reach the City office by 8 AM the day after the due date. The City does not use the postmark date as the payment date.

What happens when my account is 13 days past due?

All accounts 13 days past due receive a $50 delinquent fee and are subject to disconnection. After disconnection, the full required balance must be paid by 4 PM for same-day reconnection.

What documents do owners and tenants need to start service?

Owners need a New Account Application, proof such as deed/HUD/settlement statement/certificate of title, Social Security Verification Form and Owner’s Acknowledgement of Outstanding Balance Form. Tenants need a New Account Application, signed lease and Social Security Verification Form.

Where does DeLand drinking water come from?

DeLand drinking water comes from deep wells drawing groundwater from the Floridan Aquifer. The City’s treatment processes include chlorination, fluoridation, aeration and corrosion control.

30-Second DeLand Water Checklist

Pay/Login: use webutilities.deland.org → guest pay or log in → verify account/service address → save confirmation.

Call: billing/account/reconnect 386-626-7051; water emergency 386-626-7203; wastewater emergency 386-626-7251.

Visit: 120 South Florida Avenue, DeLand, FL 32720, Monday-Friday 8 AM-5 PM.

Due date: bills are due 21 days from billing date; $10 late fee after due date; $50 delinquent fee at 13 days past due.

Reconnect: pay the full required balance by 4 PM and call Customer Service for same-day reconnection instructions.

Rates: use the FY 2025-2026 rate sheet effective 10/1/2025 for water, sewer, deposits, garbage, billing and miscellaneous charges.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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