Lee County Utilities Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Lee County Utilities help desk. It explains the official MyUtilities customer portal, phone payment, payment posting timing, drive-thru/drop-box options, start/stop/transfer rules, 2026 water and wastewater rates, deposits, service-area exclusions, high-bill checks, boil-water notices, watering restrictions, scam warnings and emergency routing.
Start Here: Choose the Correct Lee County Utilities Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Utilities account number and billing address ZIP code from the bill. |
Registered customers can pay online, set AutoPay and enroll in paperless billing. |
|
Make a payment without profile |
MyUtilities login page → “Make A Payment” |
Account number and billing ZIP code. |
A profile is not required for a one-time online payment. |
Pay by phone |
Account number, billing ZIP code, debit/credit card or checking/savings account. |
If payment is for a past-due bill, call billing at 239-533-8845 during business hours to notify LCU. |
|
Billing, new account, account status |
Bill copy, account number, service address, ID and proof of ownership/lease if starting service. |
Call center hours are Monday-Friday 8:00 AM-4:30 PM. |
|
Water/sewer emergency |
Exact address, cross street, issue type, visible hazard and callback number. |
Use emergency phone for active water/sewer problems, not bill-pay links or email. |
|
Boil-water notice status |
239-533-8575 automated hotline |
Service address and neighborhood. |
Hotline is available 24/7 and updated daily by 4:00 PM. |
Start, stop or transfer service |
New Account Application, ID, proof of ownership or lease/rental agreement. |
LCU serves unincorporated Lee County areas only; many nearby areas use different providers. |
|
Property closing / lien search |
Service address, parcel/property details and closing timeline. |
LCU says account/lien search requests for monthly water/sewer bills are free and may take two business days. |
Service-area warning: Lee County Utilities serves water/wastewater accounts in unincorporated Lee County. It does not serve Cape Coral, Fort Myers city limits, Lehigh Acres, Bonita Springs, Sanibel/Captiva or Gateway. Use the official Resident Information lookup tool or your bill before paying.
Official Lee County Utilities Phone, Address, Hours and Email
Customer Service
Phone: 239-533-8845
Toll-free: 1-800-485-0214
Email: Utilities@leegov.com
Call center: Monday-Friday, 8:00 AM-4:30 PM.
Customer Service Center
Lee County Utilities
7391 College Parkway
Fort Myers, FL 33907
Drive-thru hours: Monday-Friday, 8:30 AM-4:00 PM, excluding holidays.
Payments can be made by cash, money order, check, credit card or debit card during normal business hours.
Emergency and program lines
Water/sewer emergency: 239-533-8700
Boil-water hotline: 239-533-8575
Administrative Services: 239-533-8181
Field Operations BWN: 239-533-8200
Contact route |
Official detail |
Use this for |
|---|---|---|
Billing / new accounts |
239-533-8845; Utilities@leegov.com |
Bill, payment posting, new service, transfer, disconnection risk, past-due payment notification and account questions. |
Pay-by-phone IVR |
1-855-895-6939 |
Debit/credit card or checking/savings payment by phone. |
Water/sewer emergency |
239-533-8700 |
Water main break, sewer backup, wastewater overflow, no water or urgent field issue. |
Boil-water hotline |
239-533-8575 |
Current or rescinded boil-water notices, English/Spanish prompts and after-hours BWN questions. |
Reclaimed Water Program |
239-322-8053 or 239-533-8181; LCUReclaimedWater@leegov.com |
Reclaimed water availability and program questions. |
Cross-Connection Control |
239-533-8260; lcuccc@leegov.com |
Backflow, cross-connection and related compliance questions. |
F.O.G. Program |
239-533-8200; lcufog@leegov.com |
Fats, oils and grease education or program questions. |
Locates |
811 / Sunshine 811 |
Call before digging, fencing, trenching, irrigation repair or service-line work. |
Pay Bill or Log In: MyUtilities, Phone, Mail, Drive-Thru, Drop Box and App
Customer portal
Pay online, set AutoPay, enroll in paperless billing, schedule payments and monitor billing/consumption.
Phone payment
Use debit/credit card or checking/savings account with account number and billing ZIP code.
Lee County Utilities
P.O. Box 37779
Boone, IA 50037-0779
Mail check or money order with payment stub. Do not mail cash.
Drive-thru / drop box
7391 College Parkway, Fort Myers, FL 33907.
Drive-thru Monday-Friday 8:30 AM-4:00 PM; drop box available 24/7.
Open the official portal
Go to the LCU Customer Portal from LeeGov.com or directly to MyUtilities. Avoid search ads, generic bill-pay sites and any text message claiming immediate shutoff.
Use your bill exactly
Enter the utilities account number and billing address ZIP code exactly as shown on your Lee County Utilities bill. If you create a profile, use the name and mailing ZIP code tied to the account.
Understand posting timing
Online payments submitted before 2:00 PM Eastern on business days post the same day. Payments after 2:00 PM post the next business day. Weekend payments post the following Monday after 2:30 PM.
Call if disconnection risk exists
If the account is at risk of disconnection, call 239-533-8845 during normal business hours after paying online so LCU can take preventive measures to avoid service interruption.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Registered portal profile |
Pay online, set AutoPay, enroll in paperless billing, view history and monitor consumption. |
Best regular account-management route. |
Payment information saved in your profile does not automatically pay the bill unless AutoPay is set up. |
One-time online payment |
MyUtilities login page allows “Make A Payment” without creating a profile. |
Quick payment. |
Confirm the account/service address before submitting. |
AutoPay |
Sign up in the customer portal using credit/debit or checking/savings account. Allow 4-6 weeks for automatic payments to take effect. |
Recurring payments. |
Continue paying manually until the bill statement confirms AutoPay is active. |
Paperless billing |
Portal → Billing & Usage → Paperless Billing. |
Email bill notifications and online statement storage. |
Make sure email notifications are enabled and email address is current. |
Phone payment |
Call 1-855-895-6939; use card or checking/savings account. |
Payment without web login. |
For past-due bills, notify billing office at 239-533-8845 during business hours. |
Mail |
Mail check or money order with payment stub to Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779. |
Routine non-urgent payment. |
LCU says to allow up to 7 days for delivery and posting; do not mail cash. |
Drive-thru |
Customer Service Center, 7391 College Parkway, Monday-Friday 8:30 AM-4:00 PM. |
In-person payment, past-due issue or account question. |
Bring the bill or account number. |
24-hour drop box |
Located in the drive-thru at 7391 College Parkway. |
After-hours check or money-order payment. |
Use account number and avoid cash. |
LCU Service Request app |
Mobile app can be used for start service, transfer service, termination and lien requests. |
Service requests from a smartphone. |
The service-request app is separate from making an online payment profile. |
Start, Stop or Transfer Lee County Utilities Water and Sewer Service
Start service
- Complete the New Account Application.
- Provide valid identification: driver’s license, state ID or passport.
- Provide proof of ownership or lease/rental agreement.
- Acceptable ownership documents include purchase/sale agreement, settlement statement or lot lease for mobile home communities.
- Security deposit may be required.
Stop service
- For permanent shutoff, complete the Termination of Service Request Form.
- For temporary absence, LCU says utility accounts cannot be closed during temporary absences.
- The owner of record remains responsible for monthly base charges on residential properties.
- Hard disconnect turns off the meter and incurs a disconnection charge.
- Reconnection charge applies when service is restored after hard disconnect.
Transfer service
- Make sure the existing account balance is current.
- Submit the Transfer Service Request Form.
- Provide proof of ownership or rental agreement.
- Provide a valid government-issued photo ID.
- Use the online portal, mail, fax or email route listed by LCU.
Seasonal-resident tip: if you leave for an extended period, check whether smart meter consumption monitoring is enough instead of requesting a hard disconnect. A hard disconnect can add both disconnection and reconnection charges, while account base charges may continue during temporary absence.
Service Area: Where Lee County Utilities Does and Does Not Serve
LCU service area
Lee County Utilities provides water/wastewater service to unincorporated Lee County, Florida, within its franchise/service areas. Some properties may have water, sewer and reclaimed water from different providers.
Areas LCU says it does not serve
Cape Coral, City of Fort Myers within city limits, Lehigh Acres, Bonita Springs, Sanibel/Captiva and Gateway use other utility routes. LCU lien-search guidance also warns requesters not to assume LCU service for several excluded areas.
Question |
What to do |
Why it matters |
|---|---|---|
Does LCU serve my address? |
Use Lee County’s Resident Information lookup tool or call 239-533-8845. |
Mailing city, ZIP code and county name do not guarantee LCU service. |
Is reclaimed water available? |
Contact LCU’s Reclaimed Water Coordinator at 239-322-8053 or 239-533-8181. |
Reclaimed water availability depends on infrastructure and resource capacity in the specific area. |
Is this for a closing? |
Submit an Account/Lien Search Request through the LCU online form. |
LCU says requests are free and may take two business days, excluding weekends and holidays. |
Is it new development? |
Use the new installs, plan review or developer project route, depending on project type. |
New development is separate from normal customer billing. |
2026 Lee County Utilities Water, Wastewater and Reclaimed Water Rates
Residential admin
Water administrative charge: $4.68 per bill effective July 1, 2026.
Single-family water base
Monthly water service charge: $12.44 per unit/lot effective July 1, 2026.
Single-family wastewater base
Monthly wastewater service charge: $23.16 effective July 1, 2026.
Wastewater cap
Metered residential wastewater user charge is billed up to 10,000 gallons per unit.
2026 rate item |
Official amount / rule effective July 1, 2026 |
Customer meaning |
|---|---|---|
Residential water administrative charge |
$4.68 per bill. |
Fixed billing charge separate from usage. |
Residential water monthly service charge |
Single-family $12.44; multi-family $9.95 per unit; mobile home $9.95 per unit; RV $4.98. |
Base charge varies by customer type and ERU factor. |
Residential water usage charge |
Block 1 $4.45; Block 2 $5.56; Block 3 $6.68; Block 4 $8.90 per 1,000 gallons. |
Usage is billed by block, so irrigation and leaks can push gallons into higher blocks. |
Single-family water block ranges |
0-6,000; 6,001-12,000; 12,001-18,000; above 18,000 gallons. |
Compare usage on the bill to the correct block before estimating cost. |
Wellfield conservation surcharge |
$0.68 per ERU when residential consumption exceeds the initial water conservation block. |
High residential water use can trigger an extra surcharge. |
Residential wastewater administrative charge |
$4.67 per bill. |
Fixed wastewater billing charge. |
Residential wastewater monthly service charge |
Single-family $23.16; multi-family $18.52 per unit; mobile home $18.52; RV $9.26. |
Base wastewater charge is separate from metered usage. |
Residential wastewater metered user charge |
$7.96 per 1,000 gallons. |
Metered wastewater is based on monthly metered water consumption up to the cap. |
Wastewater cap |
Metered users are billed up to 10,000 gallons per unit for wastewater user charges. |
Usage above the cap is not billed for wastewater user charges, but water usage still applies. |
Reclaimed water |
$0.75 per 1,000 gallons. |
Applies where reclaimed water service is available and metered. |
Wholesale water / wastewater |
Wholesale water $5.22; wholesale wastewater $6.97. |
Mostly relevant to wholesale or partner-utility context, not normal residential bills. |
Rate-change note: LCU’s rate schedule is part of a five-year adopted utility rate increase. The July 1, 2026 rates are higher than the July 1, 2025 rates, and another scheduled adjustment is shown for July 1, 2027. Recheck the official rate page before publishing future dollar amounts.
Deposits, Waivers, Credits and New Account Cost Checks
Residential deposit examples
Single-family residential deposit: $70 water and $125 sewer. Multi-family: $56 water x units and $100 sewer x units. RV: $28 water x units and $50 sewer x units.
Deposit waiver paths
Single-family residential deposits may be waived based on recent good LCU history, a utility reference letter, or enrollment in LCU AutoPay and paperless billing within 20 calendar days of starting the account.
Credit / refund conditions
Deposits may be credited if the customer has 23 months of continuous service, no dishonored payment, no more than two late payments, no non-payment disconnect and no meter tampering.
Deposit topic |
What LCU says |
Practical action |
|---|---|---|
Deposit interest |
Deposits earn annual interest credited each September or at account closure, whichever comes first. |
Ask how deposit and interest will appear on your final bill. |
Previous LCU account waiver |
Customer had service within last two years for 12 consecutive months, not disconnected for delinquent unpaid balance and no more than two late charges. |
Ask billing to review past LCU account history before paying a deposit. |
Reference letter waiver |
Previous utility provider letter from gas, water or electric confirms service within two years and good payment history during last 12 months. |
Request the letter before opening the LCU account. |
AutoPay/paperless waiver |
Enroll in monthly AutoPay and paperless billing within 20 calendar days of starting account. |
Finish both enrollment steps quickly and save confirmation. |
Later deposit billing |
LCU reserves the right to bill a deposit later if the account becomes delinquent. |
Keep payments current after any initial waiver. |
High Lee County Utilities Water Bill: Usage, Leaks, Surcharge and Irrigation
Review billing and consumption
The portal profile helps monitor billing and consumption. Check current usage against prior months, payment history, late fees and the correct residential usage block.
Irrigation is a major driver
LCU’s conservation page says about 60% of Lee County potable water is used for irrigation, and dry-season demand rises with seasonal residents and irrigation needs.
Check hidden leaks
Toilets, irrigation valves, outdoor spigots, pool auto-fill, water softeners and service lines can create continuous usage that is not obvious inside the home.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Payment timing |
Check whether the prior payment posted after the bill was generated. |
An old balance can make the current bill look like a usage spike. |
Usage block |
Compare gallons to the 2026 single-family block ranges: 0-6,000; 6,001-12,000; 12,001-18,000; above 18,000. |
Higher water blocks cost more per 1,000 gallons. |
Wellfield conservation surcharge |
Look for surcharge when residential usage exceeds the initial conservation block. |
High use may create more than one extra cost. |
Wastewater cap |
Check whether metered wastewater billing capped at 10,000 gallons per unit. |
Water and wastewater may not rise at the same rate after the cap. |
Irrigation schedule |
Compare irrigation controller days and run times against current year-round restrictions. |
Dry-season irrigation can become the largest household water use. |
Toilet and fixture leaks |
Dye-test toilets and check faucets, showers and outdoor hose bibs. |
Small continuous leaks can add thousands of gallons. |
Pool / outdoor use |
Check pool refill, pressure washing, vehicle washing and landscaping work. |
Outdoor activity may explain a one-month jump. |
Meter / read issue |
Ask billing whether the read was actual, estimated, corrected or unusual. |
Helps separate real use from billing/read problems. |
Report Water/Sewer Emergencies and Check Boil-Water Notices
Water/sewer emergency
Call: 239-533-8700
Use for water main breaks, sewer backups, wastewater overflows, no-water problems and urgent field issues.
Boil-water hotline
Call: 239-533-8575
Press 1 for English or 2 for Spanish; then check current notices, rescinded notices or after-hours questions.
BWN map
LCU also offers an interactive boil-water notice map. Use it with the hotline when your neighborhood may be affected.
Problem |
What to say |
What to do immediately |
|---|---|---|
Water main break |
“Water is flowing or bubbling at [address/cross street]. It started at [time].” |
Keep away from road washout/electrical hazards and give exact location. |
Sewer backup |
“Wastewater is backing up into [toilet/tub/drain] at [address].” |
Stop using water and keep people/pets away from sewage. |
No water / low pressure |
“My address has no water/low pressure. Neighbors [are/are not] affected.” |
Check shutoff notice status and call emergency route if widespread or urgent. |
Boil-water notice |
“Is [address/neighborhood] under a boil-water notice, and has it been rescinded?” |
Boil tap water at a rolling boil for at least one minute before drinking, cooking, making ice, brushing teeth or washing dishes. |
After notice is lifted |
“Has bacteriological testing confirmed the water is safe, and what flushing steps are recommended?” |
Wait until LCU confirms the notice is rescinded; testing usually takes 48-72 hours. |
Water Restrictions, Conservation, Water Quality and Scam Warnings
Year-round irrigation schedule
June-January: odd addresses water Wednesdays and Saturdays; even/no-address/common areas water Thursdays and Sundays. Approved times are midnight-9 AM and 5 PM-midnight. No irrigation is allowed 9 AM-5 PM or on Mondays, Tuesdays or Fridays.
February-May: odd addresses water Saturdays; even/no-address/common areas water Sundays. Approved times are midnight-9 AM and 5 PM-midnight. No irrigation is allowed 9 AM-5 PM or on weekdays.
Utility scam warning
LCU says it will never demand immediate payment over the phone and does not call customers demanding immediate payment or threatening service disconnection. If a suspicious caller claims to be LCU, hang up and call 239-533-8845 directly.
Topic |
Official detail |
Customer action |
|---|---|---|
Watering violations |
Unincorporated Lee County residents can call Natural Resources at 239-533-8109. |
Record location, date, time and repeated pattern. |
New landscaping exception |
Additional watering for up to 60 days is allowed for new lawns/landscaping with day/time limits. |
Water only the new landscaping area unless new plantings cover at least 50% of the zone. |
Allowed anytime uses |
Reclaimed water, rain harvesting, low-volume methods, pressure washing, and vehicle/boat washing with automatic shut-off nozzle have special rules. |
Use low-volume methods and avoid runoff when possible. |
Water quality report |
LCU links to its Water Quality Report resource for drinking-water information. |
Use the current report before making claims about water source or test results. |
Suspicious payment call |
LCU directs customers to use official channels: MyUtilities portal, IVR phone payment, drop boxes or drive-thru. |
Do not provide personal or financial information to unexpected callers. |
Financial Assistance, Past-Due Bills and Property Closing Checks
Past-due water bill
Call LCU at 239-533-8845 before disconnection. If you pay online or by phone after receiving a past-due notice, notify the billing office during business hours.
County assistance status
Lee County Human & Veteran Services posted that, effective June 16, 2026, it is no longer accepting applications for the Rent/Mortgage and Water Financial Assistance Program due to limited funding. Check the live page for future updates.
Lien search
LCU completes Account/Lien Search Requests for monthly water and sewer bills at no charge. Requests may take two business days, excluding weekends and holidays.
Need |
Best action |
What to ask |
|---|---|---|
Payment arrangement or cutoff prevention |
Call LCU Customer Service at 239-533-8845. |
“What exact amount and payment method prevents interruption?” |
After-hours payment for past-due account |
Use official payment route, then call during business hours if service risk remains. |
“Did my payment post, and is a service order still active?” |
County financial assistance |
Check Lee County Human & Veteran Services Financial Assistance Programs page. |
“Is any water-bill program accepting applications now?” |
Closing / title company search |
Submit LCU Account/Lien Search online form. |
“Will this property be completed within the two-business-day window?” |
Wrong provider risk |
Verify LCU service area before submitting lien or payment. |
“Does LCU serve this exact service address?” |
Fats, Oils, Grease, Reclaimed Water and 811 Before Digging
F.O.G. program
- Do not pour grease, oils or fats down sinks or drains.
- Scrape food waste into trash before washing dishes.
- Use the F.O.G. Program for education and program questions.
- Contact 239-533-8200 or lcufog@leegov.com for program routing.
Reclaimed water
- Availability depends on system capacity and distribution infrastructure.
- Contact LCU’s Reclaimed Water Coordinator for area-specific questions.
- Use 239-322-8053 or 239-533-8181.
- Email LCUReclaimedWater@leegov.com.
Call before digging
- Call 811 before digging, fence work, trenching, tree planting, irrigation repair or service-line work.
- Use Sunshine 811 for utility locates.
- Private lines may still need a private locator or plumber.
- Report active water/sewer damage to 239-533-8700.
Map: Lee County Utilities Customer Service Center
Use this map for LCU Customer Service at 7391 College Parkway, Fort Myers, FL 33907. For account status, payment posting, disconnection risk or emergency response, use the official phone numbers listed above.
Route |
Address / link |
Use for |
|---|---|---|
Customer Service Center |
7391 College Parkway, Fort Myers, FL 33907 |
Customer service, drive-thru payment, account questions and 24/7 payment drop box. |
Payment mail |
Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779 |
Mailed check or money-order payment with payment stub. |
Administrative Services |
1500 Monroe Street, Fort Myers, FL 33901 |
Administration, program routing and development-related utilities offices. |
Field Operations |
2959 Van Buren Street, Fort Myers, FL 33916 |
Field Operations, boil-water notice program, F.O.G. and operational routing. |
Online portal |
Pay, register, paperless billing, AutoPay, billing history and consumption monitoring. |
|
Service requests |
Start, transfer, termination, seasonal forms and lien-related requests. |
Lee County Utilities Water FAQ
How do I pay my Lee County Utilities water bill online?
Use the official LCU Customer Portal at MyUtilities.leegov.com. You can create a profile with your utilities account number and billing address ZIP code, or use “Make A Payment” from the login page without creating a profile.
What is the Lee County Utilities billing phone number?
Call Lee County Utilities Customer Service at 239-533-8845 for billing, new accounts, past-due payment notification, start/stop/transfer questions and account help. Toll-free service is 1-800-485-0214.
What is the Lee County Utilities phone payment number?
Call 1-855-895-6939 to pay by phone using a debit card, credit card or checking/savings account. Have your account number and billing ZIP code ready.
Who do I call for a Lee County Utilities water or sewer emergency?
Call 239-533-8700 for water/sewer emergencies, including water main breaks, sewer backups, wastewater overflows, no-water problems and urgent field issues.
Where is the Lee County Utilities Customer Service Center?
The Customer Service Center is at 7391 College Parkway, Fort Myers, FL 33907. The call center is open Monday-Friday 8:00 AM-4:30 PM, and the drive-thru is open Monday-Friday 8:30 AM-4:00 PM, excluding holidays.
Does Lee County Utilities serve all of Lee County?
No. LCU provides water/wastewater service to unincorporated Lee County service areas. It does not serve Cape Coral, Fort Myers city limits, Lehigh Acres, Bonita Springs, Sanibel/Captiva or Gateway.
What are Lee County Utilities 2026 residential water rates?
Effective July 1, 2026, the residential water administrative charge is $4.68 per bill, single-family monthly service charge is $12.44, and single-family usage blocks are $4.45, $5.56, $6.68 and $8.90 per 1,000 gallons based on usage level.
What are Lee County Utilities 2026 wastewater rates?
Effective July 1, 2026, the residential wastewater administrative charge is $4.67 per bill, single-family monthly wastewater service charge is $23.16, and the metered wastewater user charge is $7.96 per 1,000 gallons up to 10,000 gallons per unit.
How do I check a Lee County boil-water notice?
Call the automated boil-water notice hotline at 239-533-8575. It is available 24/7 and updated daily by 4:00 PM. You can check current notices, rescinded notices and after-hours questions through the menu.
Is this the official Lee County Utilities website?
No. This is an independent informational guide. Use official LeeGov.com pages, MyUtilities, your bill, 239-533-8845, 1-855-895-6939 and 239-533-8700 to verify live balance, payment posting, service status, rates and emergency instructions.
30-Second Lee County Utilities Checklist
Pay/login: MyUtilities.leegov.com → account number + billing ZIP → payment/profile/AutoPay/paperless.
Billing/account: 239-533-8845 or Utilities@leegov.com; toll-free 1-800-485-0214.
Phone payment: 1-855-895-6939.
Emergency: water/sewer emergency 239-533-8700.
Boil notices: automated hotline 239-533-8575, available 24/7 and updated daily by 4 PM.
Office/payment: 7391 College Parkway, Fort Myers; drive-thru Monday-Friday 8:30 AM-4 PM; drop box 24/7.
Mail: Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779; allow up to 7 days.
High bill: check prior balance, posting time, usage block, irrigation schedule, toilets, outdoor leaks, wellfield surcharge and wastewater cap.
Service area: confirm LCU serves the address before paying, especially near Cape Coral, Fort Myers, Lehigh Acres, Bonita Springs, Sanibel/Captiva or Gateway.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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