Marion County Water Utilities 2026: Bill Pay, Login & Phone

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Marion County Utilities • Belleview office • water • wastewater • reclaimed water • bill pay

Marion County Water Utilities Help Desk: Pay, Log In, Call or Restore Service

Use this page like a Marion County Utilities counter: pay your monthly water or wastewater bill, log in to the Municipal Online Payments portal, use phone pay, start or stop service, report a utility concern, understand cutoff-date rules, calculate water and sewer charges, check deposits and fees, troubleshoot a high bill, and find current water quality or boil-water notice information.

Pay / Login Online Call 352-307-6000 Phone Pay: 833-268-6285 Start / Stop Service

Quick Answer: Marion County Water Utilities Phone, Login and Address

Main / After Hours352-307-6000
Phone Payment833-268-6285
Office11800 SE U.S. Hwy 441
Fax352-307-6001
Need
Official route
Prepare first
Important detail
Pay or log in online
Municipal Online Payments customer portal
Utility account number, service address, payment method and current bill.
You can make a one-time payment, register an account, choose alerts and set recurring payments.
Pay by phone
833-268-6285
Account number and payment method.
Third-party convenience fee applies to payments through the automated system.
Billing / new account / utility concern
352-307-6000
Account number, service location, contact information, issue details, payment proof if applicable.
Customer Service Center is available Monday-Friday, 8:30 AM-4:30 PM.
Email service forms
Utilities@MarionFL.org
Completed form, valid ID, service address and required ownership/lease documents.
Start/stop service processing generally takes 2-3 business days.
Visit office / drive-through
11800 SE U.S. Highway 441, Belleview, FL 34420.
Bill, ID, account number, payment method, service form if needed.
Office/lobby hours are 8:30 AM-4:30 PM; drive-through is 8:30 AM-4:15 PM.
Mail payment
Marion County Utilities, P.O. Box 916048, Orlando, FL 32891-6048.
Check or money order with payment coupon/account number.
Mail is not best for cutoff-date or reconnection timing.
Use drop box
Listed drop boxes include Belleview office area plus remote community drop locations.
Envelope, check/money order and account number.
Do not place late payments or cash in drop boxes.
Service disconnected / cutoff date
Pay online, then call 352-307-6000 with confirmation number.
Confirmation number, account number, service address and phone number.
Payments made during business hours will most likely restore service same day; after-hours restoration rules differ.

Provider check: this guide is for Marion County Utilities in Florida. Ocala city addresses, Dunnellon, Belleview city service, private wells, HOAs, apartments, and Marion Municipal Utilities in Indiana may use different portals, rates and phone numbers.

First Check: Marion County Utilities or Another Provider?

A Marion County mailing address does not always mean Marion County Utilities bills the property. Confirm the provider name before paying, starting service or reporting an emergency.

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Bill says Marion County Utilities

Use the Belleview office, 352-307-6000, 833-268-6285 phone pay, and the Municipal Online Payments portal.

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City or private provider

City of Ocala, Belleview, Dunnellon, HOA systems, private utilities and apartment submeters may use a separate billing office.

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Private well or septic

Private well and septic properties may not have a County utility bill unless connected or in a septic-to-sewer program area.

Clue
Likely route
What to verify before acting
Bill logo says Marion County Utilities
Use this page’s payment, phone and service guidance.
Account number, meter number, service location and current balance.
Property is in Ocala or a city area
May be city utility or County utility depending on boundary/service area.
Provider name on bill and official pay link.
New home, vacant lot or construction
Customer Service and engineering/line-location routes may both be involved.
Service availability, meter status, line location and capital/connection charges.
HOA, mobile home park, apartment or RV community
Could be master-metered or billed through management.
Lease/HOA rules and whether tenant pays Marion County Utilities directly.
Septic-to-sewer program notice
Follow Marion County Utilities septic-to-sewer project instructions.
Program area, grant status, consent letter, new service agreement and project contact.

Pay or Log In to Marion County Utilities Online

The online customer portal is hosted by Municipal Online Payments and Paymentus. Marion County recommends Chrome for the portal and says previous auto-pay customers from the old provider need to register with Paymentus.

Open the official portal from Marion County

Use the County’s Utility Bill Pay page or the official Municipal Online Payments portal.

Choose one-time payment or register

Use one-time payment for a quick payment. Register your account if you want recurring payments, auto-pay, payment alerts and saved account access.

Review payment method and fee

Online payment options include e-checks, Discover, MasterCard, American Express, Visa and debit cards. Marion County lists a $1.95 convenience fee for each transaction up to $500.

Save confirmation

Keep the confirmation number, payment amount, date/time, account number and screenshot. If the account is disconnected or shows a cutoff date, call 352-307-6000 after paying.

Payment route
Use when
Need ready
Fee / timing warning
Online one-time payment
You want to pay without registering.
Utility account number and payment method.
Convenience fee applies; payment posts in real time according to County guidance.
Registered portal account
You want recurring payments, alerts and easier account access.
Account number, email and portal registration details.
Old-provider auto-pay customers must register with Paymentus.
Bank draft
You want automatic electronic transfer.
Electronic transfer fund application and bank account details.
Cancellation requires at least 10 days’ notice.
Phone payment
You prefer automated pay by phone.
Account number and payment method.
Call 833-268-6285; third-party convenience fee applies.
In-person office / drive-through
You need help, receipt, same-day service discussion or account review.
Bill/account number, ID if needed and payment method.
Office/lobby 8:30 AM-4:30 PM; drive-through 8:30 AM-4:15 PM.
Mail
Routine bill with enough mailing time.
Payment coupon and check/money order.
Mail to P.O. Box 916048, Orlando, FL 32891-6048.
Personal bank bill pay
You use your bank’s bill-pay system.
Correct payee, account number and remittance address.
Some banks mail paper checks, which can create delays.
Drop box
Routine physical payment drop-off.
Envelope, check/money order and account number.
County says not to place late payments or cash in drop boxes.
Official Bill Pay Page Municipal Online Payments Customer Service Phone Pay
Payment posting script: “I paid my Marion County Utilities account [account number] for [service address] on [date/time] by [online/phone/bank draft/mail/drop box/office]. Confirmation or check number is [number]. Can you confirm it posted and tell me whether any cutoff date, reconnection fee, late fee, base charge or remaining balance still applies?”

Start, Stop or Change Marion County Utility Service

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Start service

Return a completed connection request form by email, mail, fax or in person with the required ID and service-location information.

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Stop service

Owners must provide a settlement statement signed by both parties and a completed disconnection request form.

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Processing

Marion County Utilities asks customers to allow 2-3 business days for start/stop processing.

Task
Official route
Prepare
Important note
Start water/wastewater service
Connection request form returned to Utilities@MarionFL.org, 11800 SE U.S. Highway 441, Belleview, FL 34420, or fax 352-307-6001.
Intended service location, contact information, valid driver license or government-issued ID information.
Applications must be complete before review and processing.
Tenant starting service
Use new service requirements and connection request.
Signed lease, valid ID and any required deposit/service agreement documents.
Copies of identification and proof of lease/ownership must be on file before service is provided.
Owner starting service
Connection request with proof of ownership.
Valid ID, ownership proof and service address.
Ask whether deposits, connection fees or capital charges apply.
Stop service after sale
Disconnection request form plus settlement statement signed by both parties.
Account number, property address, closing date, forwarding address and settlement statement.
Do not assume closing automatically stops the account.
Meter installation / construction line locate
Customer Service Center at 352-307-6000.
Permit/project details, address, contractor information and required location details.
Customer Service helps with meter installation and line-location requests for construction projects.
Septic-to-sewer program connection
Follow the project-area instructions and submit consent/new service paperwork.
Letter of consent, New Service Agreement and project-area information.
Program areas may have grant-funded connection work, but homeowners are responsible for monthly ongoing service charges.
Start / Stop Service Info Email Service Forms Septic-to-Sewer Projects Call Customer Service
Start/stop script: “I need to start/stop Marion County Utilities service at [address] for [date]. Which form should I submit, what ID or proof is required, what deposit or connection fee applies, and when will the account be active or closed?”

Late Bill, Cutoff Date, Disconnection or Reconnection

Late fee

$5 or 5%, whichever is greater.

Cutoff date

If a previous balance exists, the bill will show a cutoff date.

Reconnect

$55 regular hours, $100 after hours, $150 holidays.

Same-day chance

Business-hour payments will most likely restore service the same day.

Situation
Best action
Ask this
Monthly bill just arrived
Pay when rendered or before the due/cutoff timing on the statement.
“What is the total amount due and the cutoff date?”
Previous balance appears
Call 352-307-6000 if you believe the previous balance is wrong.
“Can you review the previous balance and explain the cutoff date?”
Cutoff date is close
Use online real-time payment or office payment, then call with confirmation.
“Will this payment stop disconnection today?”
Service disconnected
Pay online and contact the office with confirmation number.
“Does the balance include the reconnection fee and base charges?”
After-hours restoration requested
Pay before the after-hours processing window closes and call for instructions.
“Will the $100 after-hours reconnection charge apply?”
Request after 10 PM
Expect next-day restoration.
“When will service be restored if I paid after 10 PM?”
Holiday restoration
Ask about holiday reconnection charge and timing.
“Does the $150 holiday reconnection fee apply?”
Service remains off after payment
Call 352-307-6000 with confirmation number and time paid.
“What remains before restoration can be dispatched?”

Do not reconnect yourself: Marion County lists a $250 meter tampering/theft charge when a meter is turned on by someone other than Marion County Utilities, plus a $125 meter re-installation charge when a meter has been pulled for tampering.

Reconnect script: “My Marion County Utilities account is [account number] at [address]. Service is disconnected or has a cutoff date. I paid [amount] with confirmation [number]. What fees still apply, and will service be restored today or after hours?”

Marion County Water, Sewer, Deposit and Service Fees

Marion County utility bills can include base charges even when water use is low. Usage is shown in thousands of gallons, and the bill includes meter information and a 12-month consumption graph.

Water base

5/8" x 3/4" water base charge: $12.75 monthly.

Sewer base

5/8" x 3/4" sewer base charge: $22.53 monthly.

Sewer cap

Residential monthly sewer usage is capped at 6,000 gallons.

Residential deposits

Water deposit $50; sewer deposit $100.

Rate / fee item
Official amount shown
What it means
Initial connection
$55.
Standard initial utility connection charge.
Same-day connection
$85.
Higher cost if same-day service is requested/available.
After-hours connection
$100 during weekends and after 4:30 PM weekdays.
Use normal-hour scheduling when possible to avoid extra cost.
Residential 5/8×3/4 water deposit
$50.
Common residential water-service deposit.
Residential sewer deposit
$100.
Common residential sewer-service deposit.
Residential sewer flat rate
$57 monthly.
Applied to customers receiving wastewater service only regardless of meter size.
Late payment
$5 or 5%, whichever is greater.
Applies to delinquent accounts.
Meter testing / data logs
$60.
Ask whether leak checks are more appropriate before requesting meter test.
Leak check / high-bill investigation
$30 during business hours; $120 after-hours callout if leak is on customer side.
Check toilets, irrigation and private plumbing first.
Meter tampering
$250.
Charged when a meter is turned on by someone other than Marion County Utilities.
Water capital charge
$1,659 total.
Transmission plus treatment capital charge where applicable.
Wastewater capital charge
$3,844 total.
Transmission plus treatment capital charge where applicable.
Water usage / meter item
Amount shown
Customer interpretation
5/8" x 3/4" monthly water base charge
$12.75.
Common small residential meter base charge.
Residential water usage 1-6,000 gallons
$1.19 per 1,000 gallons.
First residential tier.
Residential water usage 6,001-12,000 gallons
$1.60 per 1,000 gallons.
Second tier; irrigation and leaks can move usage here.
Residential water usage 12,001-20,000 gallons
$2.81 per 1,000 gallons.
Higher tier; review sprinklers, hoses, toilets and pool filling.
Residential water usage 20,001+ gallons
$5.61 per 1,000 gallons.
Very high tier; investigate immediately.
Commercial water usage
$1.60 per 1,000 gallons for all flows.
Commercial water is not billed through residential tiers.
Sewer usage
$5.74 per 1,000 gallons.
Residential sewer is capped at 6,000 gallons; commercial sewer includes all flows.
Irrigation accounts
$2.81 per 1,000 gallons for 1,000-20,000; $5.61 for 20,000+.
Separate irrigation account usage has its own tiers.
Utility Rate Information Understanding My Bill Billing Calculator

High Bill, Leak Check, Meter Test or Irrigation Problem

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Meter test at home

Take a meter reading when no water is being used, then read it again after one hour. If the reading changes, there may be a leak.

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Toilet dye test

Put dye or food coloring in the tank, wait about 15 minutes, and check whether color appears in the bowl.

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Irrigation check

Look for moist spots, broken heads, runoff, timer overlap and main service-line leaks around sprinkler zones.

High-bill cause
How to check
What to do next
Running toilet
Dye test: color in bowl without flushing means leak.
Replace flapper/fill valve or call plumber.
Hidden leak
Read meter, use no water for one hour, read again.
If changed, isolate fixture/irrigation/private line.
Faucet leak
Check around faucet base and head for seepage.
Tighten connections or replace washers.
Sprinkler leak
Check moist spots, overspray, broken heads and unusually green areas.
Call plumber or landscape professional.
Private well leak
Listen at pump; cycling on/off when water is not used can mean leak.
Contact well/plumbing professional.
Customer-side leak callout
Ask whether County callout fee applies before after-hours request.
Business-hour leak/high-bill investigation is listed at $30; after-hours customer-side callout is $120.
Meter test/data log
Ask whether meter test is necessary after private checks.
Meter testing/data logs are listed at $60.
High water tier
Compare usage to 6,000, 12,000 and 20,000 gallon tiers.
High tier usually means irrigation, leak, pool filling or usage pattern changed.
High-bill script: “My Marion County Utilities bill increased from [old usage/amount] to [new usage/amount]. I checked toilets, faucets, irrigation, meter movement and private plumbing. Can you review the billed read, usage tier, sewer cap and whether a leak check, data log or meter test is appropriate?”
Water Efficiency / Leak Detection Customer Service Call 352-307-6000

Water Quality Reports, Boil Water Notices and Private Wells

EPA / FDEP standards

Marion County Utilities says it follows EPA guidelines as provided by the Florida Department of Environmental Protection.

Water quality reports

The County posts annual water quality reports, including 2025, 2024 and earlier reports for utility service areas.

Boil water notices

Use the County’s boil-water notice page to check current and archived precautionary boil water notices and rescissions.

Question
Official guidance
Customer action
Is my water regulated?
Marion County Utilities follows EPA standards as provided by FDEP and local regulations.
Use the latest Consumer Confidence Report for your service area.
Where are water quality reports?
The County posts annual reports by year and system/service area.
Download the latest report before quoting test results.
Is there a boil water notice?
The County posts current/archived notices and rescissions.
Search the notice page for your subdivision, street or community name.
Water taste, color or odor changed
Call 352-307-6000 and report the utility concern.
Compare hot vs cold, note affected fixtures and whether neighbors are affected.
Private well testing
Households using private wells may contact the Florida Department of Health in Marion County.
Ask about private-well testing procedures and recommended sample collection.
Backflow protection
Public drinking water systems in Florida must have cross-connection control or backflow prevention programs.
Respond to backflow notices and use approved testers when required.
My Drinking Water Water Quality Reports Boil Water Notices Backflow Information

Water Efficiency, Irrigation and Toilet Rebate Tips

Floridan Aquifer

Marion County Utilities says the community relies exclusively on the Floridan Aquifer for clean drinking water.

Use mostly at home

The County says about 60% of Marion County water is used for homes and lawns.

Water no more than 3/4 inch

The County’s efficiency page advises not overwatering and says 3/4 inch is enough to saturate roots.

Efficiency action
Why it matters
Practical step
Water only when lawn needs it
Rain can keep soil moist for up to two weeks.
Look for folded blades, bluish-gray color or footprints that remain.
Avoid midday watering
Before 10 AM and after 6 PM reduce evaporation losses.
Set irrigation controller for cooler hours and follow water-management district rules.
Upgrade old toilets
Older toilets use 3.5 gallons per flush or more; modern toilets use 1.6 or less.
Check whether pre-1995 fixtures qualify for the County toilet rebate program.
Install faucet aerators
A low-flow aerator can reduce flow to 1.5 gallons per minute or less.
Check current GPM marking and replace inefficient aerators.
Cover pool/spa
Reduces evaporation and outdoor water demand.
Use cover when not in use and check pool fill/auto-fill operation.
Use broom instead of hose
Prevents wasting water on driveways and sidewalks.
Sweep leaves and debris before using water.
Install rain barrel
Rainwater can be used for irrigation and outdoor needs.
Check UF/IFAS Extension guidance and local rules.
Water Efficiency Toilet Rebate Program New Service Requirements

Septic-to-Sewer, Program Areas and Grant-Funded Connections

Marion County is implementing septic-to-sewer conversion projects to reduce aquifer and waterway contamination. Mandatory connections apply in unincorporated County areas designated by County Commission resolution as Program Areas.

Question
County guidance
What homeowners should do
Why convert septic to sewer?
County says the program reduces contamination of the aquifer and waterways.
Check whether your property is inside a designated program area.
Is connection mandatory?
Mandatory connections apply in unincorporated Marion County areas designated by resolution.
Review mailed notices and project maps.
Is grant funding available?
County says grant funding is available in program areas and may cover construction, new account, capacity fees, on-lot plumbing and septic abandonment.
Submit forms during the funding window.
What forms are needed?
Letter of consent and New Service Agreement.
Bring forms in person or mail to Marion County Utilities, 11800 SE U.S. Highway 441, Belleview, FL 34420.
Will monthly bills continue?
Homeowners are responsible for monthly service charge after connection.
Budget for ongoing sewer service even if grant covers connection work.
Who to call?
Project page lists 352-671-8474 or 352-307-6006 for more information during weekday hours.
Have property address, project phase and notice letter ready.
Septic-to-Sewer Projects Project Info: 352-671-8474 Project Info: 352-307-6006

Office, Mail, Drop Boxes and Map

Marion County Utilities Office

11800 SE U.S. Highway 441
Belleview, FL 34420
Phone: 352-307-6000
Fax: 352-307-6001
Email: Utilities@MarionFL.org

Mail Payments

Marion County Utilities
P.O. Box 916048
Orlando, FL 32891-6048

Include the payment coupon or account number.

Drop Box Warning

Drop boxes are for routine payments. Marion County says not to place late payments or cash in the boxes.

Location / route
Address / contact
Use for
Main Utilities office
11800 SE U.S. Highway 441, Belleview, FL 34420.
Payments, drive-through, service forms, new accounts, stop service, account maintenance and utility concerns.
Mail payments
P.O. Box 916048, Orlando, FL 32891-6048.
Regular mailed bill payment by check or money order.
Freedom Public Library drop box
5870 SW 95th St., Ocala.
Routine non-cash payment drop-off.
Marion Oaks Community Center drop box
294 Marion Oaks Lane, Ocala.
Routine non-cash payment drop-off.
Silver Springs Shores Community & Youth Center drop box
590 Silver Road, Ocala.
Routine non-cash payment drop-off.
Palm Cay / Oak Run area drop boxes
Palm Cay Guard House on SW 106th Place; Oak Run outside RV Storage on SW 90th Terrace.
Routine non-cash payment drop-off; confirm current location if unfamiliar.

Marion County Water Utilities FAQ

What is the Marion County Utilities phone number?

Call Marion County Utilities at 352-307-6000 for billing, new accounts, account maintenance, meter installation, line-location requests, utility concerns and after-hours routing.

What is the Marion County Utilities phone payment number?

Call 833-268-6285 to make a payment through the automated phone payment system. A third-party convenience fee applies.

Where do I pay my Marion County Utilities bill online?

Use the Municipal Online Payments customer portal linked from Marion County’s Utility Bill Pay page. Customers can make a one-time payment, register an account, set recurring payments and choose alerts.

What fee applies to online payments?

Marion County lists a $1.95 convenience fee for each online transaction up to $500. Online payment methods include e-checks, Discover, MasterCard, American Express, Visa and debit cards.

Where is the Marion County Utilities office?

The office is at 11800 SE U.S. Highway 441, Belleview, FL 34420. Customer service/lobby hours are 8:30 AM-4:30 PM, and drive-through hours are 8:30 AM-4:15 PM, Monday-Friday.

Where do I mail a Marion County Utilities payment?

Mail check or money order payments with the payment coupon to Marion County Utilities, P.O. Box 916048, Orlando, FL 32891-6048.

How do I start Marion County utility service?

Return a completed connection request form by email to Utilities@MarionFL.org, by mail or in person to 11800 SE U.S. Highway 441, Belleview, FL 34420, or by fax to 352-307-6001. Include service location, contact information and valid driver license or government-issued ID information.

How do I stop Marion County utility service?

Owners must provide a settlement statement signed by both parties and a completed disconnection request form. Return the documents by email, mail, in person or fax, and allow 2-3 business days for processing.

What happens if my account has a previous balance?

If your bill shows a previous balance, it will also show a cutoff date. Previous balances not paid before the cutoff date may lead to disconnection. Base charges continue whether service is connected or disconnected, and a reconnection fee is added before service can be restored.

How do I check a high water bill?

Check toilets with dye or food coloring, read the meter when no water is being used and again after one hour, inspect faucets, review irrigation wet spots and look for private-side leaks. Then call 352-307-6000 if the bill still looks wrong.

30-Second Marion County Water Utilities Checklist

Pay/login: use the Municipal Online Payments portal; one-time payment or registered account available.

Phone: call 352-307-6000 for customer service and after-hours routing; phone pay is 833-268-6285.

Visit: 11800 SE U.S. Highway 441, Belleview, FL 34420; lobby 8:30 AM-4:30 PM and drive-through 8:30 AM-4:15 PM.

Mail: Marion County Utilities, P.O. Box 916048, Orlando, FL 32891-6048.

Cutoff risk: pay online, save confirmation, and call 352-307-6000; do not reconnect or tamper with the meter yourself.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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