Orlando Utilities Water: Pay, Log In, Call, Start Service or Check 2026 Rates
Orlando water billing usually runs through Orlando Utilities Commission, also called OUC or “The Reliable One.” Use this 2026 guide to pay through myOUC, call the correct phone number, start/stop/move water service, understand OUC water rates, separate City of Orlando sewer charges from OUC water charges, request payment help, check water quality, and troubleshoot high bills, leaks, irrigation or payment posting problems.
Start Here: Fast Orlando Water Utility Action Board
User need |
Official route |
Have ready |
Orlando-specific next step |
|---|---|---|---|
Pay water bill online |
OUC account number, PIN from bill, payment method, service address. |
Use myOUC for real-time posting, bill PDFs, past statements, AutoPay, usage and service requests. |
|
Pay by phone |
Account number and payment method. |
OUC says the automated phone system is available 24 hours; processing fees may apply. |
|
Speak with customer service |
Bill, account number, payment proof, service address, screenshot. |
Residential representatives are listed Monday-Friday, 7 a.m.-6 p.m.; commercial hours are Monday-Friday, 7:30 a.m.-5:30 p.m. |
|
Report water issue or service problem |
Call 407-423-9018 or use myOUC |
Address, cross street, issue type, water quality/pressure/leak detail. |
Water quality issues or concerns route through 407-423-9018 and are listed as 24-hour. |
Start new service |
New service address, requested date, myOUC account access. |
OUC says to create a myOUC online account, then submit the start service request form. |
|
Move/transfer service |
Use myOUC “Move Service” request. |
Old address, new address, requested dates, deposit/payment status. |
OUC says you can start service at the new address before stopping current service. |
Mail payment |
Orlando Utilities Commission, PO Box 31329, Tampa, FL 33631-3329. |
Bill stub, account number, check or money order. |
Use mail only when the due date is not urgent; mailed payments are not real-time. |
Pay in person |
Authorized Central Florida payment locations listed on OUC pay page. |
Bill/account number and cash/payment method accepted by that location. |
Publix, Walmart, CVS, Sedano’s, Winn-Dixie and Advance America examples are listed; authorized-location payments post in real time. |
Payment extension |
Call 407-423-9018. |
Account number, amount due, due date, hardship details. |
OUC says late fees still apply with extensions and missed extension terms can risk interruption. |
Financial assistance |
Bill, hardship details, household documents, account number. |
Project CARE offers one-time assistance up to $500 per household in a 12-month period for eligible customers. |
Quick answer: use myOUC for online bill pay and login, call 407-423-9018 for OUC water billing, 24/7 self-service, water quality concerns and water issue reporting, and mail bill-stub payments to OUC, PO Box 31329, Tampa, FL 33631-3329. Check your bill carefully because City of Orlando sewer charges may appear on the OUC bill even though they are not an OUC water rate.
Who Handles Water, Sewer, Solid Waste and Stormwater in Orlando?
The OUC bill can include more than OUC water. Orlando customers often see electric, water, City sewer, solid waste and other municipal lines in one place. The fastest way to fix a bill is to identify the agency behind the specific line item.
OUC water
OUC provides water service to residents and businesses in the City of Orlando and parts of Orange County.
City sewer
City of Orlando sewer fees can appear on the OUC bill, but the City sets those sewer charges.
Solid waste
City solid waste customers are billed monthly through OUC; FY2026 single-family rate is listed by the City as $23.45.
Stormwater
City stormwater utility fees are separate and are typically billed annually on the Orange County property tax bill.
Bill line / issue |
Correct agency |
What to do |
|---|---|---|
Water service, water usage, myOUC login, water quality, meter reread |
OUC |
Call 407-423-9018 or use myOUC. |
City of Orlando wastewater/sewer charge |
City of Orlando Water Reclamation Division, billed on OUC bill |
Use City sewer page, sewer-credit form or OUC bill detail to confirm jurisdiction. |
Orange County wastewater charge |
Orange County Utilities, billed through OUC in some areas |
If the City page says you are Orange County, call Orange County Utilities at 407-836-5515. |
Solid waste collection |
City of Orlando Solid Waste |
Use City solid waste route if the problem is garbage cart, pickup or solid-waste rate. |
Stormwater utility fee |
City of Orlando Streets and Stormwater |
Do not confuse annual stormwater fee with monthly water usage. |
Electric outage or power issue |
OUC |
Use myOUC or 407-423-9018; this article focuses on water, but OUC handles both for many customers. |
Bill Pay and Login: Exact myOUC Steps
1. Use your bill
Register with the OUC account number and PIN exactly as printed on the bill.
2. Choose payment type
eCheck is free online; credit/debit cards are processed through Bill2Pay and carry a fee.
3. Set AutoPay carefully
AutoPay deducts monthly bill from checking or savings; OUC does not accept credit cards as recurring AutoPay.
4. Save proof
Keep confirmation, payment date, amount, account number and method.
Payment method |
How it works |
Posting / fee note |
Best for |
|---|---|---|---|
myOUC online eCheck |
Log in and pay online with a check/bank account. |
OUC says eCheck is free and available whenever you are. |
Lowest-cost online payment route. |
myOUC credit/debit card |
Pay safely through Bill2Pay. |
Residential card fee is $2.50 for payments up to $1,000, with another $2.50 for each additional $1,000 increment. |
Fast card payment when fee is acceptable. |
Phone payment |
Call 407-423-9018 and use the automated IVR. |
Available 24/7; processing fees may apply; have account number ready. |
After-hours payment or no-login payment. |
AutoPay |
Monthly amount automatically deducted from checking or savings account on due date. |
OUC does not charge AutoPay fee; AutoPay usually begins within 30-60 days after enrollment. |
Customers who want automatic payment and stable posting. |
Authorized payment location |
Central Florida locations listed by OUC, including examples such as Publix, Walmart, CVS, Sedano’s, Winn-Dixie and Advance America. |
Payments at authorized locations post in real time; late payments accepted. |
Cash or local payment users. |
Mail |
Send check or money order with bill stub to OUC PO Box 31329, Tampa, FL 33631-3329. |
Mail is not real-time; do not mail cash. |
Non-urgent paper payments. |
OUC drop box |
Drop-box payments may be available, but OUC warns they can take 3-5 business days to process. |
Not safe for last-minute past-due accounts. |
Only when due date is not close. |
Cash-only account |
Cash-only status can happen after two returned checks or one credit-card chargeback. |
Cash-only status remains 12 months unless account is deemed fraudulent; mailed checks may be returned. |
Customers recovering payment access after returns/chargebacks. |
Portal registration tip: OUC says myOUC registration requires the account number and PIN, entered exactly as shown on the billing statement, including letters, numbers, punctuation and spaces. If your profile fails, compare the bill line-by-line before trying again.
Start, Stop or Move OUC Water Service
Start service
- Create or log in to myOUC.
- Select Service Request, then Start Service.
- Provide new service address and requested date.
- Expect a $25 connection charge on the first bill.
Same-day timing
- If location has no active service, requests before 4 p.m. on a weekday may be completed same day.
- Requests after 4 p.m. may be next business day.
- Weekend/holiday requests process next available business day.
- Requirements must be met by the stated deadline.
Move service
- Use Move Service when moving within OUC service area.
- You can start new address before stopping current address.
- Confirm both addresses and dates.
- Check deposit and balance status first.
Deposits
- Deposit may be required based on credit, services at premise or payment history.
- OUC uses a brief Experian credit inquiry to help determine deposit.
- Deposits are typically credited after two years of good payment history.
- Stopping service before two years applies deposit to final bill first.
Service request |
Best route |
What to prepare |
Watch out |
|---|---|---|---|
Start water service |
myOUC start service form or 407-423-9018 start-service menu. |
New address, date, account setup, payment/deposit readiness. |
$25 connection charge appears on first bill. |
Stop service |
myOUC stop service form. |
Current address, stop date, forwarding address and final bill details. |
If moving within OUC area, use Move Service instead of Stop. |
Move/transfer |
myOUC move service form. |
Old and new addresses, start/stop overlap dates, balance status. |
Confirm whether OUC serves the new location with service territory map. |
Modify request |
Call 407-423-9018 or use online contact form. |
Request confirmation, address, account number, date to change. |
Do not submit duplicate conflicting requests without calling. |
Check request status |
Log in to myOUC and use Service Request Status, or call 407-423-9018. |
Request type, service address, requested date. |
Weekend/holiday requests are not completed until next available business day. |
2026 OUC Water Rates, Sewer Charges and Common Fees
OUC water rates and City of Orlando sewer charges are separate. Water is an OUC rate; City sewer fees may appear on the OUC bill but are set by the City. Always check whether your account is inside City limits, outside City limits, in Orange County wastewater territory, or on a multifamily flat sewer rate.
5/8" water fixed charge
OUC tariff lists $10.50 monthly service charge for 5/8" meter.
Low residential water tier
First 3,000 gallons for individual residential/5/8" meters: $0.90 per 1,000 gallons.
City sewer inside
FY2026 single-family inside City sewer: $25.60 base + $6.18 per 1,000 gallons, up to 14,000 gallons.
Late fee
Late fee is assessed five days after due date: 1.5% of unpaid past-due amount or $5, whichever is greater.
OUC 2026 water item |
Amount |
Bill-review meaning |
|---|---|---|
5/8" fixed monthly service charge | $10.50 | Common small residential meter fixed water charge. |
1" fixed monthly service charge | $15.25 | Larger meter fixed charge. |
1½" fixed monthly service charge | $23.00 | Large residential/commercial meter context. |
2" fixed monthly service charge | $33.00 | Larger fixed charge before usage. |
3" fixed monthly service charge | $62.50 | Commercial/large property context. |
4" fixed monthly service charge | $105.75 | Commercial/large property context. |
6" fixed monthly service charge | $224.00 | Large commercial/institutional meter. |
8" fixed monthly service charge | $381.50 | Large account fixed charge. |
Larger sizes fixed charge | $598.00 | Largest listed category. |
Residential / all 5/8" potable water: first 3,000 gal. | $0.90 per 1,000 gal. | Low-use tier. |
Next 4,000 gal. | $1.40 per 1,000 gal. | Middle household-use tier. |
Next 12,000 gal. | $2.30 per 1,000 gal. | Also matches irrigation first 19,000 gallons. |
Next 11,000 gal. | $8.00 per 1,000 gal. | High-use tier; check irrigation/leaks. |
Over 30,000 gal. | $15.00 per 1,000 gal. | Very high use; investigate quickly. |
Commercial potable water 1"+ | $2.30 per 1,000 gal. all consumption | Non-residential/multifamily meter context. |
City of Orlando sewer item on OUC bill |
FY2026 inside City |
FY2026 outside City |
Why it matters |
|---|---|---|---|
Single-family base/capacity charge | $25.60 | $32.00 | Fixed monthly sewer line. |
Single-family usage/commodity charge | $6.18 per 1,000 gallons up to 14,000 gal. | $7.73 per 1,000 gallons up to 14,000 gal. | Based on monthly OUC water consumption. |
Example: 7,000 gallons inside City | $25.60 + $43.26 = $68.86 | – | City example of sewer bill calculation. |
Multifamily 1 bedroom/studio flat rate | $45.84 per unit | $57.27 per unit | Flat monthly rate if certified by property owner. |
Multifamily 2+ bedrooms flat rate | $55.72 per unit | $69.60 per unit | Flat monthly rate if certified by property owner. |
FY2027 inside City sewer base | $28.03 | – | Approved June 8, 2026; fiscal year starts October 1, 2026. |
FY2027 inside City sewer commodity | $6.77 per 1,000 gal. | – | Useful for late-2026 bills after October 1. |
FY2027 outside City sewer base | – | $35.04 | Approved future rate for outside-city single-family. |
FY2027 outside City sewer commodity | – | $8.46 per 1,000 gal. | Useful for October-December 2026 bill review. |
Common OUC fee |
Amount |
When it can appear |
|---|---|---|
Customer/connection charge | $25.00 | Starting or transferring account at one location. |
Field trip fee | $35.00 | Field employee trip, verification, lock/seal or second trip after safety issue. |
Late payment fee | 1.5% or $5.00, whichever is greater | Five days after due date on unpaid past-due amount. |
Returned check charge | $25.00 | Paper or electronic check returned by bank. |
Service reconnect at meter | $45.00 weekdays, 6 a.m.-8 p.m., excluding holidays | Nonpayment reconnection after bill paid. |
Water meter removal/reinstallation | $85.00 | Nonpayment or meter tampering context. |
Second meter reread in 12 months | $35.00 | First reread in 12 months is free; second can be charged if previous reading was correct. |
Water meter test | $180 for 2" and smaller; $430 larger than 2" | Customer-requested test when meter is found accurate. |
Cut seal fee | $100.00 | Meter box seal cut without OUC authorization, not utility theft/tampering. |
Utility tamper fee | $200 first, $400 second, $800 each later occurrence | Unauthorized alteration/tampering; usage and damages may also be billed. |
High-bill tip: check OUC water gallons, meter size, residential tier, City sewer line, solid waste, taxes, late fee, payment method fee, returned payment, reconnect charge and irrigation before assuming the bill is only a “water” problem.
High Bill, Leak, Sewer Credit or Pool Fill
Water usage spike
Check toilets, irrigation, hose bibs, water softener, pool fill, guests, private line and continuous-use pattern.
Sewer can amplify bill
City single-family sewer is calculated from water consumption, up to the listed cap, so a water leak can also raise sewer charges.
Leak credit
City of Orlando wastewater customers may request a sewer adjustment if a water leak is verified.
Pool/vacancy credits
Residential customers may request one pool-fill credit per year and up to two vacancy credits per calendar year if criteria are met.
Problem |
What to check |
Best next step |
|---|---|---|
Water usage doubled or tripled |
myOUC usage, bill PDF, meter read, prior month, irrigation days, toilet leak, outdoor hose. |
Call 407-423-9018 if you need OUC to review meter/read; check private plumbing first. |
City sewer charge looks too high |
Whether sewer line is City of Orlando or Orange County, and whether water usage spike was leak/pool/normal use. |
Use City sewer-credit route if City wastewater customer; Orange County customers call 407-836-5515. |
Pool renovation or resurfacing |
Residential pool-fill event and normal 12-month average. |
City says residential pool fill credit can be requested once a year. |
Vacant residence |
Electricity usage 200 kW or less and minimal/no water consumption during vacancy period. |
City says residential customers may be eligible for two vacancy credits per calendar year. |
Meter reading concern |
Compare read on bill and current read; note date/photo. |
OUC rereads are free once in 12 months; second reread may be $35 unless error found. |
Meter accuracy concern |
Whether all fixtures are off and usage still appears; whether a test is worth the fee. |
OUC water meter test fee applies if meter is accurate: $180 for 2" and smaller, $430 for larger than 2". |
Cash-only or returned payment |
Returned checks, chargeback, late payment, online access restriction. |
Ask OUC what payment method will post fastest and whether cash-only status applies. |
Water Quality, Source Water and Orlando Irrigation Rules
Lower Floridan Aquifer
OUC says its water comes from lower depths of the Floridan Aquifer, about a quarter mile below the surface.
Testing
OUC says it conducts about 12,000 water quality tests annually, roughly three times more than required.
Ozone treatment
OUC uses advanced ozone treatment to reduce chlorine use and remove hydrogen sulfide taste/odor issues.
Water topic |
Official OUC detail |
Customer action |
|---|---|---|
Water source |
Lower Floridan Aquifer, a protected deep groundwater source used by OUC since 1957. |
Use OUC Water Services and Water Quality Report for verified source details. |
Water service area |
OUC serves City of Orlando and portions of Orange County across about a 200-square-mile service area. |
Check OUC service area if moving or comparing neighbor bills. |
Annual supply |
OUC pumps about 35 billion gallons of water per year to customers. |
Useful for service-area context, not individual usage. |
Water plants |
OUC says all seven water plants have security systems and guarded facilities. |
Use for reliability/security context. |
Lab testing |
OUC Certified Water Quality Laboratory performs chemical and bacteriological tests and publishes a Water Quality Report. |
Open current report before relying on generic Orlando water claims. |
Chlorine / chloramines |
OUC lists average chlorine concentration around 1.0 ppm and says it does not use chloramines. |
Call OUC if odor is sudden or only at one tap. |
Hardness |
OUC lists average hardness as 129 ppm or 7 gpg. |
Hardness can affect taste, scaling and appliance performance. |
Fluoride |
OUC stopped adding fluoride July 1, 2025 due to Florida law; naturally occurring fluoride remains. |
Check Water Quality Report for current monitored values. |
Lead/copper |
OUC says delivered water is within federal and state standards, but home plumbing/fixtures can affect tap levels after water sits. |
Use cold water for drinking/cooking and flush about 30 seconds after water sits. |
PFAS |
OUC says it complies with federal PFAS regulations and participated in UCMR5 monitoring. |
Use OUC PFAS/UCMR results and current Water Quality Report. |
Irrigation / conservation item |
OUC guidance |
Why it affects bills |
|---|---|---|
Watering frequency |
Twice a week during Daylight Saving Time; once a week during Eastern Standard Time. |
Outdoor irrigation can be more than half of Central Florida water consumption. |
Time of day |
Water only when needed and not between 10 a.m. and 4 p.m. |
Midday watering wastes water and can raise bills quickly. |
Zone runtime |
No more than one hour per zone. |
Broken/overlong zones can push usage into $8 or $15 per 1,000-gallon tiers. |
Private wells and pumps |
Restrictions apply to private wells, pumps, ground/surface water and water from public/private utilities. |
Do not assume private well watering is exempt. |
New grass/plants |
New section may be watered every day first 30 days, every other day next 30 days, then regular schedule. |
Only the new area should receive the temporary schedule. |
Irrigation system test |
System may be tested anytime for 20 minutes per zone. |
Use test mode to find leaks, broken heads and runoff. |
Report violation |
OUC conservation support: 407-434-2256. |
Use for irrigation violations or repeated waste. |
Payment Assistance, Medical Alert and Shutoff Prevention
Project CARE
Project CARE is administered by Heart of Florida United Way and offers one-time utility assistance up to $500 per household in a 12-month period for eligible customers.
Payment plan
If past due, call 407-423-9018 to request an extension through automated phone system or representative.
Medical Alert
OUC offers special consideration for accounts with life-sustaining medical equipment, but it does not exempt customers from disconnection if payments/arrangements are not maintained.
Need |
Route |
Prepare before applying or calling |
|---|---|---|
Temporary hardship |
Project CARE through Heart of Florida United Way. |
OUC bill, account number, household details, hardship proof and current balance. |
Extension/payment plan |
407-423-9018, automated system or representative. |
Amount due, due date, requested payment date and payment method. |
Need to avoid disconnection |
Call OUC before due date/extension date. |
Ask exact amount and deadline because extension does not appear on bill and late fee still applies. |
Medical equipment support |
Medical Alert Program validation form. |
Physician verification of condition, equipment type and length of need. |
LIHEAP / local services |
Orange County Families, Health & Social Services or Osceola Council on Aging depending county. |
County, utility bill, income/household documents and ID. |
Budget Billing |
OUC billing programs. |
Past 12-month usage/bill pattern; budget billing includes electric and/or water, solid waste, wastewater and taxes. |
Map: OUC Reliable Plaza and Important Mail Routes
OUC’s headquarters is Reliable Plaza at 100 W. Anderson Street, Orlando, FL 32801. Payments are not accepted at this headquarters location, so use myOUC, phone, mail, authorized payment locations or the payment routes listed on OUC’s Pay My Bill page.
Route |
Address / phone |
Best use |
|---|---|---|
OUC headquarters / Reliable Plaza |
100 W. Anderson St., Orlando, FL 32801 |
Headquarters/commercial service context; OUC states payments are not accepted at this location. |
Commercial Service Center |
Inside Reliable Plaza, 100 W. Anderson St.; Monday-Friday, 7:30 a.m.-5:30 p.m. |
Commercial customer support, not ordinary residential bill payment. |
Payment mail with bill stub |
Orlando Utilities Commission, PO Box 31329, Tampa, FL 33631-3329 |
Mail check or money order with bill stub. |
General correspondence |
Orlando Utilities Commission, PO Box 3193, Orlando, FL 32802 |
Non-payment correspondence. Do not mail payment here. |
Phone / self-service / water issue |
407-423-9018 |
Bill payments, account details, start/stop/move service, water quality concerns, outages or service problems. |
City of Orlando Hall |
400 S. Orange Ave., Orlando, FL 32801; 407-246-2121 |
City sewer, public works and City government questions; sewer fees may appear on OUC bill. |
Orlando Utilities Water FAQ
What is the Orlando Utilities water bill phone number?
Call OUC at 407-423-9018. The same number is listed for 24/7 self-service, account details, bill payments, starting/stopping/moving service, water quality issues and service problems.
Where do I pay my Orlando water bill online?
Use OUC’s Pay My Bill page or log in to myOUC. myOUC lets customers pay bills, view bill statements, save payment methods, set AutoPay, update account information and report water issues or service problems.
What do I need to register for myOUC?
OUC says registration requires your account number and PIN from the OUC bill. Enter the information exactly as it appears on the bill, including letters, numbers, punctuation and spaces.
Where do I mail an OUC water bill payment?
Mail payments with bill stub to Orlando Utilities Commission, PO Box 31329, Tampa, FL 33631-3329. General correspondence goes to PO Box 3193, Orlando, FL 32802, but payment should use the Tampa payment address.
Does OUC charge a late fee?
Yes. OUC says a late payment fee is assessed on the unpaid past-due amount five days after the due date. The fee is 1.5% of the total amount due or $5.00, whichever is greater.
How do I start OUC water service?
Create a myOUC account and submit the start service request form with the new service address and requested date. A $25 connection charge is applied to the first bill, and a deposit may be required.
What is the common 2026 OUC residential water rate?
The 2026 OUC water tariff lists a $10.50 fixed monthly charge for a 5/8-inch meter. For individual residential dwelling units and other 5/8-inch meters, the first 3,000 gallons are $0.90 per 1,000 gallons, the next 4,000 are $1.40, the next 12,000 are $2.30, the next 11,000 are $8.00 and usage over 30,000 gallons is $15.00 per 1,000 gallons.
Why is sewer on my OUC bill?
City of Orlando sewer fees may appear on the OUC bill. The City sets those sewer rates, not OUC. FY2026 single-family inside-city sewer is $25.60 base plus $6.18 per 1,000 gallons up to 14,000 gallons.
Can I get a sewer credit for a leak or pool fill?
City of Orlando wastewater customers may request a sewer credit for verified water leaks. Residential customers may request one pool-fill credit per year and up to two vacancy credits per calendar year if the stated criteria are met. Orange County wastewater customers should call 407-836-5515.
Where does OUC drinking water come from?
OUC says its water comes from the lower depths of the Floridan Aquifer, about a quarter mile below the surface. OUC uses ozone treatment, performs thousands of water quality tests and publishes annual Water Quality Reports.
30-Second Orlando Water Checklist
Pay/login: use myOUC or OUC Pay My Bill; eCheck is free, card payments use Bill2Pay and include processing fees.
Phone: call 407-423-9018 for billing, 24/7 self-service, water quality concerns, start/stop/move service and water issue reporting.
Mail payment: OUC, PO Box 31329, Tampa, FL 33631-3329, with bill stub.
Do not pay at headquarters: OUC Reliable Plaza at 100 W. Anderson St. is headquarters/commercial context; use authorized payment routes for bills.
Rates: 5/8" water meter fixed charge is $10.50; first 3,000 residential gallons are $0.90 per 1,000 gallons; high-use tiers rise sharply.
Sewer: City of Orlando sewer fees can appear on the OUC bill and are calculated separately from OUC water.
High bill: check usage, irrigation, leak, sewer line, solid waste, taxes, late fee, payment method fee, returned payment, meter reread/test and payment posting before calling.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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