Bellevue Water Utility 2026: Bill Pay, Login & Phone

by
Village of Bellevue, Wisconsin • water • sewer • storm water • Green Bay Water billing

Bellevue Water Utility Help Desk: Pay, Log In, Call or Fix a Water Issue

Use this guide like a Bellevue utility counter: pay your Village water and sewer bill, log in to e-Care, use one-time online payment, set free direct payment, call the right billing office, report water issues to the Village, check 2026 water rates, read sewer and storm water charges, understand AquaHawk usage alerts, and prepare for cross-connection inspections.

Log In to e-Care Billing: 920-448-3480 Phone Pay: 844-943-4002 Village Water Issues

Quick Answer: Bellevue Water Utility Phone, Login and Address

Billing Questions920-448-3480
Phone Payment844-943-4002
Water Issues920-468-5225 ext. 5
Village Office3100 Eaton Road
Need
Official route
Prepare first
Important detail
Log in / view bill / monitor usage
e-Care Account Login
Account information from your Bellevue utility bill.
e-Care lets customers view the account, monitor usage and make online payments.
One-time online payment
InvoiceCloud one-time payment
Bill/account number, service address, payment method.
No registration required; Village page lists a $3.50 convenience fee.
Pay by phone
844-943-4002
Account number and payment method.
Available 24/7; Village page lists a $4.25 convenience fee.
Billing question
Green Bay Water Utility at 920-448-3480.
Account number, service address, bill date, payment confirmation.
Green Bay Water Utility administers water billing for Bellevue.
Water issue / local system problem
Village Office at 920-468-5225 ext. 5.
Address, issue type, photos if safe, time started.
Use for possible water issues, not billing questions.
Drop-off payment
Village of Bellevue, 3100 Eaton Road, Bellevue, WI 54311.
Payment stub, check/money order, sealed envelope.
Drop box is near the main entrance.
Mail payment
Village of Bellevue, P.O. Box 518, Green Bay, WI 54305-0518.
Payment stub and check.
Mail early; do not use mail when a due date is already close.
Emergency water condition
Green Bay Water emergency line 920-448-3483 or 911 if dangerous.
Exact location, pressure loss, street leak, safety risk.
Examples include water bubbling or gushing from street/sidewalk, sudden pressure drop or complete loss of water.

Provider check: this page is for the Village of Bellevue, Wisconsin Water Utility. If you mean Bellevue, Washington; Bellevue, Nebraska; Bellevue, Idaho; Bellevue Water System in Louisiana; or a private/HOA provider, verify the provider name on your bill before paying.

First Check: Which Bellevue Water Provider Is on Your Bill?

“Bellevue water bill” can mean different utilities in different states. For the Village of Bellevue, Wisconsin, billing is handled through Green Bay Water Utility’s e-Care and InvoiceCloud routes, while water system issues go through the Village Office.

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Village of Bellevue, WI

Use Green Bay Water e-Care, 844-943-4002 phone pay, 920-448-3480 billing, and 3100 Eaton Road drop-off.

🌲

Bellevue, Washington

Use City of Bellevue Utilities, not Green Bay Water or Village of Bellevue payment links.

🏘️

Apartment, HOA or private system

Check lease, HOA packet, landlord statement, service address and bill logo before paying.

Bill clue
Use this route
Before you pay
Bill references Village of Bellevue / Green Bay Water billing
Use e-Care, InvoiceCloud one-time pay, phone pay 844-943-4002 or Village drop/mail.
Confirm account number, customer name, service address and balance.
Bill says City of Bellevue Utilities
Use Bellevue, Washington’s utility customer portal.
Do not use Wisconsin payment links.
Bill says Bellevue Water System, Inc.
Use that private provider’s payment route.
Check state, phone number and customer account details.
Apartment or condo utility charge
Ask the landlord, HOA, property manager or submeter company.
Verify whether you are direct-billed or indirectly billed.
No bill, new property or uncertain provider
Call Village Office at 920-468-5225 ext. 5 for local water issue direction, or Green Bay Water for billing if the bill is in their system.
Have property address and prior owner/tenant information ready.

Pay or Log In to Bellevue Water Utility Online

Bellevue customers have several official payment routes: e-Care login, one-time online payment, free direct payment, phone payment, drop-off and mail. The Village stopped using PSN for new payments in 2021, so customers should not treat old PSN auto-pay as the current default.

Use e-Care for account login

Open e-Care Account Login. Register or sign in to view your account, monitor usage and make online payments.

Use one-time payment when you do not want to register

Use the official InvoiceCloud one-time payment link from the Village page. Have your account number and bill information ready.

Check convenience fees

The Village lists a $3.50 convenience fee for e-Care/one-time online payment and a $4.25 convenience fee for phone payment. Free direct payment is available from checking or savings.

Save proof

Keep the confirmation number, payment amount, date/time, account number and screenshot. If you paid close to a deadline, call Green Bay Water Utility at 920-448-3480 to confirm posting.

Payment route
Use when
Need ready
Fee / timing note
e-Care login
You want account access, usage monitoring, bill viewing and online payment.
Account number and login/registration information.
Village page lists $3.50 convenience fee for online payments.
One-time online payment
You want to pay without registration.
Account number and payment method.
No registration required; fee listed as $3.50.
Direct Payment Authorization
You want automatic payment from checking or savings.
Completed authorization form and bank account details.
Village lists this as free.
Phone payment
You want 24-hour automated payment.
Account number and payment method.
Call 844-943-4002; fee listed as $4.25.
Drop-off
You want physical payment drop-off at the Village Office.
Payment stub, check or money order, sealed envelope.
Use the drop box near the main entrance at 3100 Eaton Road.
Mail
Routine bills with enough mailing time.
Payment stub and check.
Mail to Village of Bellevue, P.O. Box 518, Green Bay, WI 54305-0518.
e-Care email bill
You want electronic bill notification instead of standard mail.
e-Care registration and email access.
Customers receive a bill notification by email and a link to view the bill online.

2026 security note: Green Bay Water Utility and InvoiceCloud reported that an online bill display issue was corrected and online payment restored. The Village notice said no credit card or bank account information was visible; if you have account-specific questions, contact Green Bay Water Utility.

Village Pay My Utility Bill e-Care Login One-Time Payment Utility Billing
Payment posting script: “I paid my Village of Bellevue utility account [account number] for [service address] on [date/time] by [e-Care/one-time online/phone/direct payment/drop-off/mail]. Confirmation or check number is [number]. Can you confirm it posted and tell me whether any balance, late issue, usage concern or billing update remains?”

Who to Call: Billing, Water Issues, Emergency and Cross-Connection

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Billing

Call Green Bay Water Utility at 920-448-3480 for water bill questions.

🔧

Water issues

Call the Village Office at 920-468-5225 ext. 5 for possible water issues.

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Emergency

Call 920-448-3483 or 911 for emergency water conditions or immediate danger.

Call reason
Best phone / route
Say this
Have ready
Water bill, online payment, account login, e-Care or mailed bill
Green Bay Water Utility: 920-448-3480.
“I have a Village of Bellevue water billing question.”
Account number, service address, bill date, confirmation number.
Possible water issue in Bellevue
Village Office: 920-468-5225 ext. 5.
“I need to report a water issue at [address/location].”
Address, description, time started, photos if safe.
Street leak, bubbling/gushing water, sudden pressure drop, complete water loss
Green Bay Water emergency line: 920-448-3483 or 911 if dangerous.
“This is a water emergency at [address/cross street].”
Exact location, road/sidewalk hazard, pressure status, callback number.
Cross-connection inspection notice
HydroCorp: 800-315-4305.
“I received a Bellevue cross-connection inspection notice.”
Notice letter, property address, appointment availability.
Lead service inventory question
Utility Superintendent Erik Schutzius: 920-593-5503.
“I have a question about Bellevue’s service line inventory.”
Property address and service line material if known.
Stormwater issue, pond problem, drainage ditch, damaged shoreline/slope
Village Office: 920-468-5225.
“I need to report a stormwater issue at [location].”
Location, photos, flooding/erosion details, time started.

2026 Bellevue Water, Sewer and Storm Water Rates

Bellevue water rates changed January 20, 2026 after a Public Service Commission of Wisconsin rate case. A small residential 5/8-inch or 3/4-inch meter now has separate monthly service and public fire protection charges, plus water volume usage.

5/8" or 3/4" water base

Service charge $10.00 plus public fire protection $10.20 per month.

First water tier

First 67,000 gallons: $8.82 per 1,000 gallons.

Sewer volume

Non-restaurant sewer volume: $8.60 per 1,000 gallons.

Storm water

$6.00 per month per ERU.

Water rate item effective 1/20/2026
Official amount shown
What it means
5/8-inch meter service charge
$10.00 monthly.
Common smaller-meter fixed water service charge.
5/8-inch public fire protection
$10.20 monthly.
Separate fire protection charge billed with water service.
3/4-inch meter service charge
$10.00 monthly.
Same fixed service charge as 5/8-inch under the posted 2026 table.
1-inch meter
Service $23.00; public fire protection $25.50 monthly.
Higher fixed charges for larger meter size.
First 67,000 gallons
$8.82 per 1,000 gallons.
Primary water volume block for many residential customers.
Next 200,000 gallons
$8.70 per 1,000 gallons.
Large-use block after first 67,000 gallons.
Over 267,000 gallons
$8.61 per 1,000 gallons.
Very large-use block.
Average-customer rate-case example
Village notice estimated a 5/8-inch or 3/4-inch residential customer using 3,000 gallons monthly would increase from $36.18 to $46.66 if granted.
Useful context for 2026 bill changes, but actual bills depend on usage and other charges.
Sewer / storm item
Official amount shown
What it means
Sewer collection, 3/4-inch
$3.96 monthly.
Fixed sewer collection charge for smaller meter size.
Sewer treatment, 3/4-inch
$7.36 monthly.
Fixed sewer treatment charge for smaller meter size.
Non-restaurant sewer volume
$8.60 per 1,000 gallons.
Applies to residential, commercial and industrial non-restaurant usage.
Restaurant sewer volume
$9.55 per 1,000 gallons.
Higher rate category for restaurants.
Unmetered sewer rate
$29.20 per month.
Monthly charge for unmetered sewer accounts.
Storm water charge
$6.00 per month per ERU.
Storm water charge is separate from drinking-water consumption.
Water & Sewer Utility Rates Water Utility Sanitary Sewer Utility Storm Water Utility

High Water Usage, AquaHawk Alerts and Leak Checks

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AquaHawk

AquaHawk is a free service for Bellevue water customers that helps track usage, estimate bills and receive alerts by email, text or phone.

🚽

Check indoor leaks

Toilets, water softeners, humidifiers, faucets and hose bibs can quietly raise usage.

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Use rain wisely

Rain barrels can reduce outdoor water use and help stormwater management.

High-usage check
What to do
Who to contact
Usage suddenly increased
Review e-Care/AquaHawk usage and compare to past months.
Billing review: Green Bay Water Utility 920-448-3480.
Possible leak
Turn off all water and watch meter/usage indicator, then check toilets, softener, irrigation and outside taps.
Private plumbing: plumber; meter/billing review: billing office.
Outside water use
Check hoses, lawn sprinklers, pool filling, pressure washers and garden watering.
Use AquaHawk alerts to catch use during the billing cycle.
Bill looks high but usage is normal
Separate fixed water, public fire protection, sewer, stormwater and garbage/recycling charges from volume usage.
Call billing with the bill in front of you.
Street leak or sudden pressure change
Do not dig or open Village infrastructure.
Call Village Office or emergency line depending on urgency.
Online portal issue
Use one-time payment or phone payment if login is unavailable.
Call Green Bay Water Utility if account access remains blocked.
High-usage script: “My Bellevue utility usage changed from [old amount] to [new amount]. I checked e-Care/AquaHawk, toilets, faucets, outside taps, sprinklers and water softener. Can you review my account and tell me whether this is actual consumption, a billing issue or a possible leak?”
AquaHawk High Water Usage Help Check Usage in e-Care

Water System, Source Water, Lead Inventory and Water Quality

Bellevue’s Water Utility is responsible for maintenance, repair, replacement and operation of the Village water system. The Village purchases water from Manitowoc Public Utilities through the Central Brown County Water Authority.

76.0 miles

Transmission mains maintained by the utility.

1,218 valves

Valves that must function for operations and repairs.

3 towers

Water towers in the system.

808 hydrants

Fire hydrants maintained for system reliability.

Water topic
Official detail
What customers should do
Water source
Water is purchased from Manitowoc Public Utilities through the Central Brown County Water Authority.
Use the latest Consumer Confidence Report for source and testing details.
Annual water quality report
The Village posts an Annual Water Quality Report / Consumer Confidence Report.
Download the latest report before quoting water quality values.
Customer count and usage
Village page lists 3,850 residential, 417 commercial, 178 multifamily residential, 12 public authority and 1 industrial customer, with annual consumption of 422 million gallons.
Understand Bellevue is a municipal water system, not a private well provider.
Lead service inventory
The Village says it found zero lead connections in its system and notes Bellevue is a newer system.
Questions can go to Utility Superintendent Erik Schutzius at 920-593-5503.
Water issue
Village page directs possible water issues to 920-468-5225 ext. 5.
Report pressure, water quality, visible leaks and field problems promptly.
Emergency condition
Emergency examples include water bubbling/gushing from street/sidewalk, sudden pressure drop or complete water loss.
Call 920-448-3483 or 911 if the situation is dangerous.
Water Utility Central Brown County Water Authority Lead Service Inventory

Sewer, Storm Water and What Not to Put Down the Drain

Sanitary sewer system

The Village maintains 70.57 miles of sanitary mains and 1,295 manholes.

Storm water system

The Village maintains storm sewers, creeks, streams, drainage ditches and ponds, plus 55.07 miles of storm sewer mains.

FOG warning

Never pour fats, oils or grease down the drain or toilet. Put cooled grease in a can and throw it in the trash.

Issue
Why it matters
Customer action
Roof downspout, driveway drain or sump pump connected to sanitary sewer
Storm water entering sanitary sewer is inflow and is against Village ordinance.
Disconnect improper connections and route storm water properly.
Groundwater entering sewer pipes
Infiltration comes through holes, breaks, joint failures or connection failures.
Report sewer backups or suspected defects.
Grease and food waste
FOG can cause blockages in the sanitary sewer system.
Trash cooled grease and keep food waste out of drains and toilets.
Restaurant grease trap/interceptor
Restaurants can prevent FOG problems by scheduling and documenting grease trap/interceptor cleaning.
Keep records ready for inspection or follow-up.
Stormwater pond problem
Odor, shoreline damage, slope damage or excessive algae can affect pond performance.
Report issues to the Village Office at 920-468-5225.
Rain barrel or rain garden
Rain barrels can reduce watering needs; rain gardens can absorb more rainfall than conventional lawns.
Use safe stormwater practices and avoid dumping into ponds or drains.
Sanitary Sewer Utility Storm Water Utility NEW Water

Cross-Connection Inspections and Backflow Safety

The Village of Bellevue Water Utility contracts with HydroCorp to manage the cross-connection control program. Inspections are designed to prevent contaminated or polluted water from backflowing into the public drinking water system.

Cross-connection item
Official guidance
What to do
Who manages inspections?
HydroCorp Inc. of Brookfield, Wisconsin manages program services for the Village.
Respond to mailed inspection notices and schedule promptly.
Cost of inspection
HydroCorp performs inspections at no cost to the owner.
Be available and provide access to plumbing areas.
What gets inspected?
Survey starts at the water meter and ends at the last free-flowing tap.
Clear access around meter, water softener, laundry, hose bibs, boilers, irrigation and similar connections.
Common cross connections
Garden hoses, dishwashers, toilets, pressure washers, boilers, pools and lawn sprinkler systems.
Install or maintain approved backflow protection when required.
Testable assemblies
All testable assemblies must be tested upon installation and annually by a Wisconsin certified tester.
Keep test tags and records.
Questions
Cross-Connection Control Program questions can be directed to HydroCorp at 800-315-4305.
Have inspection notice and property address ready.
Cross Connections HydroCorp: 800-315-4305

Start, Stop, Move or Update Bellevue Utility Billing

The Village payment pages focus mainly on billing and payment. For account ownership, tenant changes, final bills, direct payment and service-status questions, call Green Bay Water Utility for billing and the Village Office for local water system questions.

Task
Best first contact
Prepare
Ask this
Start service after moving in
Green Bay Water Utility for billing setup; Village Office for water service issue questions.
Service address, closing/lease date, owner/tenant names, mailing address.
“Is billing already active for this service address?”
Stop service / final bill
Green Bay Water Utility.
Account number, final date, forwarding address, sale/lease details.
“How do I request the final bill and confirm the final read?”
Switch to e-mail billing
e-Care registration.
Email address and account details.
“Will I still receive a paper bill after e-Care registration?”
Set automatic payment
Direct Payment Authorization form.
Checking/savings information and signed form.
“Which billing cycle will direct payment start?”
Update mailing address
Green Bay Water Utility billing office.
Account number, property address, new mailing address and effective date.
“Will this update affect e-Care or auto-pay?”
Service line material question
Utility Superintendent at 920-593-5503.
Property address and service-line material if known.
“What does the Bellevue lead service inventory show for this address?”
Move-service script: “I am moving in/out of [service address] on [date]. I need to confirm the Bellevue water/sewer billing account, final bill, e-Care access, mailing address and any direct-payment changes. What do you need from me?”

Bellevue Water Utility Office, Mail and Map

Village of Bellevue Office

3100 Eaton Road
Bellevue, WI 54311
Phone: 920-468-5225
Fax: 920-468-4196

Use for Village water issues, drop-box payment and local public works routing.

Billing Office

Green Bay Water Utility
631 South Adams Street
Green Bay, WI 54301
Phone: 920-448-3480

Use for Bellevue bill questions, e-Care/payment issues and account help.

Mail Payments

Village of Bellevue
P.O. Box 518
Green Bay, WI 54305-0518

Include payment stub or account number.

Location / route
Address / contact
Use for
Village of Bellevue
3100 Eaton Road, Bellevue, WI 54311.
Payment drop box, Village water issues, Public Works and local office routing.
Payment mail
Village of Bellevue, P.O. Box 518, Green Bay, WI 54305-0518.
Routine mailed utility payments.
Green Bay Water Utility
631 South Adams Street, Green Bay, WI 54301.
Water bill questions and customer service.
Green Bay Water Utility mailing address
P.O. Box 1210, Green Bay, WI 54305-1210.
General Green Bay Water correspondence; use Village payment mail instructions for Bellevue bill payments unless directed otherwise.
HydroCorp
800-315-4305.
Cross-connection inspection scheduling/questions.
Emergency water issue
920-448-3483 or 911 if dangerous.
Street leak, sudden pressure loss, complete loss of water or urgent water emergency.

Bellevue Water Utility FAQ

What is the Bellevue Water Utility billing phone number?

For Village of Bellevue, Wisconsin water bill questions, call Green Bay Water Utility at 920-448-3480. The Village Water Utility page directs billing questions to Green Bay Water Utility.

What is the Bellevue Water Utility phone payment number?

Call 844-943-4002 for 24-hour phone payment. The Village page lists a $4.25 convenience fee for phone payment.

Where do I pay my Bellevue water bill online?

Use e-Care Account Login to register, view your account, monitor usage and pay online. You can also use the official one-time payment link through InvoiceCloud without registration.

What fees apply to online water bill payment?

The Village page lists a $3.50 convenience fee for e-Care/online payment and one-time online payment. Direct payment from a checking or savings account through the authorization form is listed as free.

Where do I mail a Bellevue utility payment?

Mail payments to Village of Bellevue, P.O. Box 518, Green Bay, WI 54305-0518. Include the payment stub or account number and mail early enough for processing.

Where is the Bellevue water bill drop box?

Drop off payments at the Village of Bellevue, 3100 Eaton Road, Bellevue, WI 54311. The Village page says the drop box is near the main entrance.

Who do I call for a Bellevue water issue?

For possible water issues, call the Village Office at 920-468-5225 ext. 5. For billing, call Green Bay Water Utility. For urgent water emergencies such as gushing water or complete loss of water, use Green Bay Water’s emergency number 920-448-3483 or call 911 if dangerous.

What changed with 2026 Bellevue water rates?

Water rates effective January 20, 2026 include a $10.00 monthly service charge and $10.20 monthly public fire protection charge for 5/8-inch and 3/4-inch meters, plus $8.82 per 1,000 gallons for the first 67,000 gallons.

Does Bellevue have lead service lines?

The Village says it developed its service-line inventory through construction documentation and visual inspection and found zero lead connections in its system. Questions can go to Utility Superintendent Erik Schutzius at 920-593-5503.

What is the Bellevue cross-connection inspection program?

The Village contracts with HydroCorp to inspect residential and commercial plumbing for actual or potential cross connections. Inspections are at no cost to the owner, but required backflow devices, repairs or annual testing may be the owner’s responsibility.

30-Second Bellevue Water Utility Checklist

Pay/login: use e-Care for account access or InvoiceCloud for one-time payment.

Billing: call Green Bay Water Utility at 920-448-3480.

Phone pay: call 844-943-4002; Village page lists a $4.25 convenience fee.

Water issues: call Village Office at 920-468-5225 ext. 5; emergency water conditions can go to 920-448-3483 or 911.

Mail/drop-off: drop at 3100 Eaton Road or mail to Village of Bellevue, P.O. Box 518, Green Bay, WI 54305-0518.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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