Brown County Water Utility Inc Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a Brown County Water Utility Inc. bill, register for the new online web portal, call the office, use phone card payment, mail a check, set up bank draft, understand the 20th-of-month due date, check residential rates, start new water service, handle leaks, and avoid sending sewer payments to the wrong provider.
Start Here: Pick the Exact Brown County Water Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Bill Payment page → “Pay Your Bill Now” → portal. |
Billing account number with dashes, last bill amount, email and phone number for registration. |
The utility says users must re-establish login credentials and “Sign up” to register the account. |
Pay without waiting for mail |
Use the online portal to view the most recent billing statement and usage before the mailed statement arrives. |
Portal login, account number and previous bill amount. |
Online bill-pay statements do not replace the mailed billing statement; contact the office if the mailed bill did not arrive. |
Pay by phone |
Call toll-free 877-701-2080. |
Account number, balance and card details. |
A convenience charge applies to credit/debit card service. |
Pay in office or drive-up |
Brown County Water Utility Inc., 5130 N State Road 135, Morgantown, IN 46160-8898. |
Bill stub, account number and payment method. |
Mondays, the 20th, and the first day after a holiday are normally busy. |
Use night depository |
24/7 night depository at the office location. |
Envelope, payment coupon, account number, check/cash/money order. |
For urgent disconnect-risk situations, call the office to confirm posting. |
Mail payment |
Brown County Water Utility Inc., 5130 N State Road 135, Morgantown, IN 46160-8898. |
Check or money order and payment coupon. |
Mail 7-10 business days before the due date; the utility does not go by envelope postmark. |
Set up automatic bank draft |
Download the Bank Draft Application, complete it, and mail/drop it off with a voided check. |
Bank account info, voided check and completed authorization form. |
No setup fee or charge is associated with automatic bank draft. |
New water service |
New Service Request page or call 812-988-6611. |
Property details, membership/application documents, service-line plan and fee questions. |
Additional documentation is required; contact the office before assuming a form alone completes service. |
Water-only warning: Brown County Water Utility Inc. says it does not operate the Gnaw Bone or Helmsburg local sewer systems. Do not send sewer payments to BCWU.
Official Brown County Water Utility Inc Contact Box
Office / Customer Support
Phone: 812-988-6611
Fax: 812-988-9351
Hours: Monday-Friday, 8:30 AM-4:30 PM.
Departments on contact form: Customer Support, Billing Department, Repair Department and Meter Reading.
Office / Payment Address
Brown County Water Utility Inc.
5130 N State Road 135
Morgantown, IN 46160-8898
Use this for office payment, drive-up, night depository, bank draft form drop-off and mail payment.
After-Hours Water Emergency
Call: 812-988-6611
The utility says its after-hours answering service will assist and that a water professional is on call 7 days a week.
Do not rely on email for emergencies: website messages are non-emergency and not monitored after hours, weekends or holidays.
Utility profile: Brown County Water Utility Inc. is an Indiana nonprofit 501(c)(12), membership-owned corporation organized to operate a rural water system. Its mission is to supply quality water at reasonable cost to its rural service area.
Pay Bill and Login: New Web Portal Steps
Sign up again
The utility says new portal users need to re-establish login credentials and choose “Sign Up” to register.
Account number
Enter the billing account number exactly as shown on the bill, including dashes.
Last bill amount
The portal uses the last bill amount as a verification step during account linking.
Check email
Users receive email validation and account-linking emails; check junk/spam if they do not appear.
Payment / portal option |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
New web portal registration |
Enter first name, last name, email, phone, password, billing account number with dashes and last bill amount. |
Customers who want online history, usage, paperless billing and statement access. |
Successful linking requires email verification and may require checking junk mail. |
Online card payment |
Credit/debit card accepted through the official “Pay Your Bill Now” portal. |
Fast payment before the 20th. |
A convenience charge applies. |
Portal information-only use |
The utility says you do not have to pay through the portal to use account information features. |
Checking water usage history, billing/payment history and recent statement. |
Useful for high-usage checks before mailed statement arrives. |
Paperless billing |
Paperless billing must be authorized/signed up through the online bill payment portal. |
Customers who want less mail and faster notice. |
Online statements do not replace the official mailed statement unless paperless is properly authorized. |
Automatic bank draft |
Monthly amount is automatically deducted and credited to the utility account; no setup fee or charge. |
Customers who want no card convenience charge and fewer missed due dates. |
Requires Bank Draft Authorization Agreement and a voided check submitted to the office. |
Phone card payment |
Call toll-free 877-701-2080. |
Customers who cannot use the portal. |
Convenience charge applies; keep confirmation number. |
Financial institution bill pay |
Bank bill pay may take 7-10 business days to post and comes to BCWU in check form, not electronic. |
Routine early payments only. |
Not safe close to the 20th due date or disconnection deadline. |
Mail payment |
Mail with payment coupon in the provided envelope at least 7-10 business days before due date. |
Normal check/money-order payment. |
BCWU says it is not responsible for mail delivery and does not use postmark date. |
Official payment links:
Due Date, Late Fees and Disconnection Risk
Billing cycle
BCWU says billing statements are typically produced on the first day of every month.
Due date
Current charges are due on or before the 20th day of every month to avoid late fees.
Past due
Past-due charges must be paid by the mailed billing statement due date to avoid water service disconnection.
30-day risk
The FAQ says failure to pay within 30 days of the due date will result in disconnection of water service.
Situation | What BCWU says | Best action |
|---|---|---|
Bill not received by mail | Online bill-pay statements are not intended to replace the mailed statement unless paperless is authorized. | Contact the office if the mailed statement did not arrive. |
Current charges before the 20th | Due on or before the 20th day of each month. | Use portal, phone, office, night depository, bank draft or early mail. |
Payment close to the 20th | Office warns Mondays, the 20th and first day after a holiday are busy. | Use online or phone payment if you need faster confirmation. |
Bank bill pay close to deadline | Bank bill pay may take 7-10 business days and arrives as a check. | Use another payment route if deadline is near. |
Mail close to deadline | BCWU is not responsible for mail delivery and does not go by postmark. | Mail 7-10 business days early or use another route. |
Past-due balance | Past due charges must be paid by mailed statement due date to avoid disconnection. | Call 812-988-6611 and ask for exact total. |
Unpaid 30 days after due date | FAQ says failure to pay within 30 days of due date will result in disconnection. | Call before service action; do not wait for the last day. |
Meter/property access | Customers are not authorized to operate or access utility property to initiate or restore disconnected service. | Do not turn service back on yourself; call BCWU. |
Do not self-restore service: BCWU FAQ says no customer or unauthorized person may access utility property to initiate service or restore service after disconnection.
New Service, Membership, Meter Tap and Private Service-Line Rules
Membership / application
- Contact the office by phone or email for correct documentation requirements.
- New membership is listed at $100 and non-refundable.
- Membership is tied to active good standing within the BCWU service area.
- Additional information is required to complete the water service application process.
- Use the official forms page for Membership Application, Water Customer Agreement and related documents.
Meter tap / installation
- FAQ lists new 5/8-inch residential meter tap connection at $1,890.
- Meters larger than 5/8 inch are calculated at actual cost of materials plus installation.
- Monthly charges begin on the day the meter is installed.
- A minimum billing charge applies even when no water usage is shown on the meter.
- Ask the office for current quote if a larger meter or unusual service line is needed.
Customer-side line
- Customer is responsible for the water line from meter to home.
- Customer is responsible for outside and inside water lines and appliances.
- Customer must install and maintain a pressure reducing valve.
- Service lines must use approved materials and NSF-stamped plastic pipe.
- Leaks on customer side should be checked quickly when usage looks above normal.
New-service requirement | Official detail | Practical note |
|---|---|---|
Approved pipe | PVC SCH 40, PE SDR 7 200-pound test pipe, or Copper Type K. | Confirm with BCWU before trenching or purchasing materials. |
Customer-side meter fitting | 3/4-inch male iron pipe. | Use plumber/contractor familiar with rural water utility standards. |
Cut-off valve | Outside pit shutoff listed in service-line requirements. | Needed for repairs and emergency isolation. |
Pressure Reducing Valve | PRV 60 PSI-250 PSI listed; user responsible for replacement and maintenance. | High pressure can damage plumbing; do not skip PRV discussion. |
Hot water heater check valve | Check valve on inlet side or at higher elevations. | Ask plumber how this affects expansion tank needs. |
Plastic pipe stamp | All plastic pipes must be stamped and bear NSF Seal of Approval. | Take photos of markings before burying line. |
Membership violation risk | Membership/service may be canceled for misrepresentation, misuse, tampering or cross-connection issues. | Do not connect alternate supply lines to BCWU plumbing. |
Easement | Member may be asked to grant easement at no cost to BCWU for a water main. | Review easement needs before closing, building or driveway work. |
2026 Brown County Water Utility Residential Rate Clues
BCWU’s rates page says the standard residential 5/8-inch meter monthly minimum includes 7% sales tax and includes 2,000 gallons. Larger meters include a higher minimum bill and larger included-gallon allowance. Always check the latest Schedule of Rates & Charges before quoting a final amount.
5/8-inch minimum
$29.34 monthly minimum, including 2,000 gallons.
Monthly reading
The utility says community water meters are read each month.
5,000-gallon example
Average residential billing example: 5,000 gallons is listed at $72.87.
10,000-gallon example
Average residential billing example: 10,000 gallons is listed at $139.10.
Meter / usage item | Included gallons / example | Amount shown | What it means |
|---|---|---|---|
5/8-inch meter monthly minimum | 2,000 gallons | $29.34 | Common standard residential minimum. |
3/4-inch meter monthly minimum | 3,000 gallons | $44.01 | Higher minimum for larger meter. |
1-inch meter monthly minimum | 5,000 gallons | $72.87 | Also matches 5,000-gallon residential example. |
1.5-inch meter monthly minimum | 10,000 gallons | $139.10 | Also matches 10,000-gallon residential example. |
2-inch meter monthly minimum | 15,000 gallons | $191.48 | Larger service minimum. |
3-inch meter monthly minimum | 30,000 gallons | $298.05 | High-volume service minimum. |
4-inch meter monthly minimum | 70,000 gallons | $549.07 | Large-service minimum. |
6-inch meter monthly minimum | 120,000 gallons | $821.39 | Largest listed meter minimum on the page. |
Average residential example | 25,000 gallons | $262.52 | Use as a high-usage comparison point. |
New membership | Non-refundable membership | $100.00 | FAQ-listed membership cost. |
New 5/8-inch residential tap | Meter tap connection | $1,890.00 | FAQ-listed tap cost; larger meters quoted differently. |
High bill tip: compare your usage to the 2,000, 5,000, 10,000 and 25,000 gallon examples. If usage is suddenly high, check for a customer-side leak before assuming the meter was read incorrectly.
High Bill, Low Pressure, Leak Adjustment and Meter Responsibility
Check your side
BCWU says the member/water user is responsible for the line from meter to home, all outside/inside lines and appliances.
Meter property
The meter and meter equipment are BCWU property and maintained by the utility.
Low pressure
FAQ says check the meter and surrounding area for possible leaks, then call the office to report low pressure.
Leak adjustment
Leak adjustments are available after a leak is fixed, but only one leak adjustment is allowed in a 12-month period.
Problem | What to check first | Best next action |
|---|---|---|
Sudden high usage | Toilets, water heater, crawlspace, outside hydrants, buried line, water softener, livestock/yard hydrants. | Fix leak quickly, save repair proof, then ask about leak adjustment. |
Leak around meter box | Whether water is on utility side or customer side of the meter setter. | Call 812-988-6611 and ask BCWU to help determine responsibility. |
Low pressure | Check meter area and customer-side plumbing for leak or closed valve. | Call office and report low pressure for your area. |
Pressure too high | Pressure reducing valve condition. | Customer is responsible for purchasing, installing, replacing and maintaining PRV. |
Meter equipment concern | BCWU property includes meter and meter equipment. | Do not tamper; call BCWU. |
Customer service line issue | Service line begins at connection to meter setter. | Customer handles installation and maintenance of that line. |
Leak adjustment request | Completed paperwork and proof that the leak was fixed. | Ask office for current leak adjustment form/process. |
Unauthorized restore | Customers may not access utility property to restore disconnected service. | Call the office instead of operating the service stop after disconnection. |
Water Quality Report, Taste/Odor Questions, Boil Advisory and Alerts
CCR report
BCWU posts a Drinking Water Quality Report / Consumer Confidence Report each year and offers hard copy assistance by calling the office.
Daily disinfectant testing
The FAQ says disinfectant levels are tested daily to ensure safety.
Text/email alerts
The website offers email and text subscriptions for news, projects and alerts.
Water-quality issue | What BCWU says | What to do |
|---|---|---|
Annual report | CCR tells where water comes from and what is in it; most recent report is linked from Water Quality Report page. | Open the current CCR or request a hard copy from the office. |
Funny taste, look or smell | Public systems must maintain minimum disinfectant levels; BCWU says levels are tested daily. | Use Water Color Taste Odor resource and call if sudden or area-wide. |
Milky/discolored water | FAQ says recent repair may allow air into the line, causing a milky look. | Check recent alerts/repairs and call if it continues. |
Debris from hot water | FAQ says water heater may need flushing and cautions many manufacturers recommend a professional. | Check water heater manual or hire a professional. |
Boil water advisory | BCWU advises bringing cooking and drinking water to a full boil for 5 minutes before use. | Follow advisory for your area until lifted. |
Bathing/laundry during advisory | FAQ says boil advisory does not include water used for bathing/laundry, but care is recommended if water is discolored. | Follow the current notice and use caution with laundry. |
After-hours water emergency | Call 812-988-6611; answering service will assist. | Use phone, not website form, for emergencies. |
Alert subscription | Website lets users receive news, projects and alerts by email/text. | Subscribe if you rely on area-specific boil-water or outage alerts. |
Brown County Water, Sewer Systems, Bank Bill Pay or Wrong Provider?
Provider check before paying: Brown County Water Utility Inc. is a water provider. If your bill says sewer, town utilities, Gnaw Bone, Helmsburg or another provider, verify before paying the BCWU portal.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Bill says Brown County Water Utility Inc. | Use browncountywater.com, the BCWU web portal, 812-988-6611 or 877-701-2080 phone payment. | Proceed with this guide. |
Bill is for sewer | BCWU FAQ says it does not operate local sewer systems and tells users not to send sewer payments to BCWU. | Pay the sewer provider listed on that bill. |
Bank bill-pay address saved from years ago | Bank bill pay can send a paper check and can take 7-10 business days. | Confirm account number, address and due date before relying on bank bill pay. |
Different Brown County | There are Brown Counties in several states. | Confirm this is the Morgantown, Indiana utility at 5130 N State Road 135. |
Third-party bill site | May charge extra or delay posting. | Use the official BCWU payment page or official phone number. |
Rental/contract buyer account | Forms page lists separate rental/contract buyer application and agreement. | Use the correct form and call office for current requirements. |
Before You Call BCWU: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Portal login trouble | Account number with dashes, last bill amount, email, phone, error message. | “Can you verify the portal sign-up details needed to link my billing account?” |
Payment not posted | Account number, payment route, amount, date, confirmation/check number. | “Has my payment posted, and is there any late fee or disconnection risk?” |
No mailed bill | Account number, service address and mailing address. | “Can you confirm my mailing address and current due amount?” |
New service | Property address, ownership/rental status, meter size needed, service-line plan. | “What documents and fees are required before service can be set up?” |
High usage | Current/prior gallons, meter reading if known, leak checks and repair proof. | “Can I compare the billed reading and request leak adjustment paperwork?” |
Low pressure | Address, all-house vs one fixture, meter area check and neighbors affected. | “Is there a known issue in my area, or should I check the customer-side service line?” |
Boil advisory | Address, alert date, area name, water color/odor details. | “Is my address included, and has the boil advisory been lifted?” |
After-hours emergency | Exact address, visible water issue, safety risk and callback phone number. | “Can the answering service dispatch the on-call water professional?” |
Brown County Water Utility Inc Map, Office and Payment Routes
Place / route | Address / phone | Use for |
|---|---|---|
BCWU office | 5130 N State Road 135, Morgantown, IN 46160-8898 812-988-6611 | Billing, service, documents, payment, bank draft forms, new service and account help. |
Office hours | Monday-Friday, 8:30 AM-4:30 PM | Normal office support and immediate assistance. |
Fax | 812-988-9351 | Document follow-up if office requests faxed materials. |
Online portal | browncounty.utilitydistrict.com | Pay online, register login, check usage history, billing/payment history and statements. |
Phone card payment | 877-701-2080 | Credit/debit card payment by phone; convenience charge applies. |
Night depository | At office location, envelopes available on site | 24/7 drop-off for cash, check or money order. |
After-hours emergency | 812-988-6611 | Water emergency; answering service assists and on-call professional is available. |
Website contact form | browncountywater.com/contact-us | Non-emergency messages only; not monitored after hours, weekends or holidays. |
Brown County Water Utility Inc FAQ
How do I pay my Brown County Water Utility Inc bill online?
Open the official Bill Payment page and use the “Pay Your Bill Now” portal. The utility says customers need to re-establish login credentials and choose “Sign Up” to register the account in the new web portal.
What is the Brown County Water Utility Inc phone number?
Call 812-988-6611 for office help, billing questions, service questions, low pressure, repair routing and after-hours water emergencies. For phone credit/debit card payment, call 877-701-2080.
Where is Brown County Water Utility Inc located?
The office and payment address is Brown County Water Utility Inc., 5130 N State Road 135, Morgantown, IN 46160-8898. Office hours are Monday-Friday, 8:30 AM-4:30 PM.
When is my Brown County Water bill due?
Current charges are due on or before the 20th day of each month to avoid late fees. The FAQ also says failure to pay within 30 days of the due date will result in disconnection of water service.
Can I pay Brown County Water by phone?
Yes. For credit/debit card payment by phone, call toll-free 877-701-2080. A convenience charge applies, so keep the confirmation number and call the office if the account is near disconnection.
Does Brown County Water offer automatic bank draft?
Yes. Automatic bank draft deducts the monthly bill from your bank account and credits it to the utility account. The utility says there is no setup fee or charge for this method, but you must submit the authorization agreement and a voided check.
What are Brown County Water residential rates?
The standard 5/8-inch residential meter monthly minimum is listed at $29.34 including 2,000 gallons and 7% sales tax. Examples include 5,000 gallons at $72.87, 10,000 gallons at $139.10 and 25,000 gallons at $262.52.
How much is a new Brown County Water membership or tap?
The FAQ lists a new membership at $100 and non-refundable. It lists a new 5/8-inch residential meter tap connection at $1,890. Larger meter tap costs are calculated at actual cost of materials plus installation, so call the office for a quote.
Does Brown County Water provide sewer service?
No. The FAQ says Brown County Water Utility does not operate the local sewer systems in Gnaw Bone or Helmsburg and tells customers not to send sewer payments to BCWU.
What should I do under a boil water advisory?
BCWU advises customers under a boil water advisory to bring all cooking and drinking water to a full boil for 5 minutes before use. Follow the current advisory for your exact area and wait for the official lifted notice.
30-Second Brown County Water Utility Checklist
Pay online: browncountywater.com/bill-payment → Pay Your Bill Now → Sign Up / login → account number with dashes → last bill amount → payment → save confirmation.
Call office: 812-988-6611, Monday-Friday 8:30 AM-4:30 PM.
Phone card payment: 877-701-2080; convenience charge applies.
Visit or mail: 5130 N State Road 135, Morgantown, IN 46160-8898.
Due date: current charges are due on or before the 20th of each month; mail or bank bill pay early because posting can take 7-10 business days.
New service: call first for documentation; membership is $100, and the FAQ lists a new 5/8-inch residential tap at $1,890.
Emergency: call 812-988-6611 after hours; do not use the website form for emergencies.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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