Edison Water Utility 2026: Bill Pay, Login & Phone

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Edison NJ • water utility • sewer tax bill • phone • provider finder • BPU help

Edison Water Utility Help Desk for Bills, Login, Phone and Provider Confusion

Edison water service can be confusing because the Township has its own Edison Water Utility, while parts of town may also involve Middlesex Water Company or New Jersey American Water depending on the service address. Sewer charges are handled differently from regular water bills and are usually paid through the Township Tax Collector route.

This guide explains exactly where to pay Edison sewer/tax bills, who to call for Edison Water Utility, when Middlesex Water belongs in the process, how to handle sewer backups and manhole problems, how to use the provider lookup map, and what to do if a bill is late, high, disputed or tied to a property sale.

Pay Sewer / Tax Call Water 732-248-6400 Find Provider Emergency Numbers

Quick Answer: Which Edison Utility Task Do You Need?

Water Utility732-248-6400
Sewer Utility732-248-7381
Tax/Sewer Bill732-248-7228
Town Hall100 Municipal Blvd
Need
Best official route
Have ready
Important Edison note
Pay Edison sewer bill
Use the Township Tax and Sewer Payment Information page or the MSB payment link from that page.
Sewer account number, property address, stub, payment method, email for receipt.
Do not use block/lot as the account number for bank bill pay; use the sewer account number including the dash.
Ask sewer/tax bill question
Call Edison Tax Collector at 732-248-7228 or email TaxCollector@edisonnj.gov.
Sewer bill, property address, account number, owner name, payment proof.
Sewer bills are municipal charges and unpaid balances can create tax-sale risk.
Ask Edison Water Utility question
Call Edison Water Utility at 732-248-6400.
Water account number, service address, meter issue, bill copy or notice.
Use this number for Edison Water Utility service, water-quality and lead-service-line questions.
Sewer backup or manhole problem
Call 732-248-7381 during business hours, 6:30 AM-3:00 PM.
Exact address, cross street, basement/drain/manhole location, photos if safe.
After hours, Edison’s DPW guide routes residents to Edison Police at 732-248-7400.
After-hours water/sewer emergency
Call Edison Police non-emergency at 732-248-7400 if the listed utility office is closed and the issue is urgent.
Address, cross street, public hazard, water/sewer issue, whether homes are affected.
Call 911 for immediate life-safety danger.
Find out who provides water
Use the Township “Who is my Water Provider” quick link or Jersey WaterCheck / NJDEP tools.
Full service address, ZIP code, bill logo, neighborhood or subdivision.
Edison can involve Edison Water Utility, Middlesex Water Company, New Jersey American Water or wholesale/contract relationships.
Middlesex Water bill
Use Middlesex Water’s official My H2O SmartPay / payment options.
Middlesex Water account number, service address, payment method.
Do not pay a Middlesex Water bill through Edison’s sewer/tax page.
Need bill assistance
Use waterassistance.nj.gov or call 1-800-510-3102 for community agency help; then call your provider to avoid disconnection.
Water/sewer bill, account number, income documents, notice, ID, proof of address.
If Edison is the provider, call 732-248-6400; if Middlesex Water is the provider, call 800-549-3802.

Do not mix portals: Edison sewer/tax bills, Edison Water Utility bills, Middlesex Water bills and New Jersey American Water bills are not always paid in the same place. Match the bill logo and account number before submitting payment.

Official Edison Water, Sewer and Tax Collector Contact Box

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Edison Water Utility

Phone: 732-248-6400

Use for: Edison Water Utility account help, water service, pressure, water quality, lead testing, service-line questions and provider confirmation.

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Sewer Utility / Backups

Business-hours sewer backup/manhole phone: 732-248-7381
Business-hours note: 6:30 AM-3:00 PM

After hours: 732-248-7400 Edison Police non-emergency for urgent routing.

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Tax Collector / Sewer Bill

Phone: 732-248-7228
Email: TaxCollector@edisonnj.gov

Office / mail: Edison Tax Collector, 100 Municipal Blvd, Edison, NJ 08817.

Office / company
Phone / link
Use for
Edison Water Utility
732-248-6400
Water account, pressure, water quality, service-line inventory, lead testing, provider questions.
Edison Sewer Utility
732-248-7381
Sewer backups and manhole problems during 6:30 AM-3:00 PM business-hours window.
Edison Police after-hours routing
732-248-7400
After-hours urgent sewer/water issue when Township utility offices are closed.
Edison Tax Collector
732-248-7228 • TaxCollector@edisonnj.gov
Sewer bill, tax/sewer payment portal, ACH, drop box, mail, account status and receipts.
Township main number
732-287-0900
General Township routing when you do not know which office handles the issue.
Middlesex Water Company
800-549-3802 for NJ customer service; 1-877-386-6729 phone payment
Middlesex Water customers in portions of Edison; water bill, start/stop/transfer, My H2O SmartPay.
New Jersey American Water
Use MyWater / NJAW customer-service route if that name appears on your bill.
North Edison or other addresses where NJAW is the listed provider.
NJBPU Customer Assistance
800-624-0241
Unresolved regulated utility complaints after contacting the utility first.
Edison Water and Sewer Edison Tax / Sewer Payment Middlesex Water Payment Options NJBPU Complaints

Find Your Edison Water Provider Before Paying

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Use Edison’s provider map

The Township website has a “Who is my Water Provider” quick link. Use the service address, not just the ZIP code or mailing town.

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Edison Water Department

Jersey WaterCheck identifies Edison Water Department as a government-owned public water utility, PWSID NJ1205001, associated with Edison Township.

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Middlesex / NJAW areas

Parts of Edison may be served or supplied by Middlesex Water or New Jersey American Water. Use that company’s portal only when the bill says that provider.

Bill logo / clue
What it likely means
Pay or call here
Common mistake
Edison Water Utility / Edison Water Department
Township-owned Edison water account.
Call 732-248-6400 or use the official Edison Water Utility site/notice for account-specific payment instructions.
Paying a Middlesex Water or NJAW portal by mistake.
Edison sewer bill / Tax Collector
Annual Township sewer charge, generally handled through the Tax Collector.
Use Pay Sewer/Tax Bill, MSB payment link, ACH, drop box, mail or in-person Tax Collector route.
Assuming the sewer bill is included in a mortgage payment or water company bill.
Middlesex Water Company
Private regulated water provider serving portions of Edison and nearby communities.
Use Middlesex Water My H2O SmartPay, payment options, phone payment or customer service.
Calling Edison Tax Collector for a Middlesex Water balance.
New Jersey American Water
NJAW service/supply area, including some North Edison provider confusion.
Use NJAW MyWater and billing-payment info.
Using Edison sewer/tax payment page for a water bill.
Apartment resident portal
Water/sewer may be submetered, allocated, flat-fee or landlord-billed.
Ask property manager for the actual water provider and sewer billing method.
Paying the public utility when your lease requires payment to the property.
Closing/title company documents
Water/sewer may need final bill, lien search or transfer coordination.
Ask Edison Tax Collector and the water provider for account status before closing.
Ignoring sewer charges because they are billed annually.

Edison buyer tip: sewer charges are municipal charges. At purchase or sale, ask the title company to check Edison sewer/tax status and ask the water provider for any final water reading or final bill requirement.

Pay Edison Sewer Bill: Online, ACH, Bank Bill Pay, Drop Box, Mail and In Person

Online

Use the Edison Pay Sewer/Tax Bill page and the official MSB payment link from that page.

Free ACH

ACH Direct Withdrawal is listed as a free service when the authorization is received at least 15 days before due date.

Drop box

Use the 24-hour curbside drop box in front of the Municipal Building; payments post next business day.

Mail warning

Allow 5-7 days for mail. Edison says postmark is not accepted.

Payment route
How Edison describes it
Best for
Watch this
Credit card / e-check
Use the MSB payment link from Edison’s Tax and Sewer Payment Information page; a fee applies.
Fast online sewer/tax payment.
Domestic payments only are listed; international payment instructions require emailing TaxCollector@edisonnj.gov.
Bank bill pay
Use bank’s online bill pay; payee should be “EDISON TAX COLLECTOR” for tax or “EDISON SEWER COLLECTOR” for sewer.
Routine bank-initiated remittance.
Use tax account number or sewer account number. Do not use block and lot numbers.
ACH Direct Withdrawal
Free direct debit from checking or savings on the due date.
Customers who want automatic payment without online card/e-check fee.
Application must reach the office at least 15 days before payment due date; remember to cancel when selling.
Drop box
24-hour curbside drop box in front of the Municipal Building.
After-hours check/money order payment.
Posted next business day. Do not use for same-day emergency payment needs.
In person
Cash, check or money order accepted at counter on 2nd floor of Municipal Building.
Customers needing receipt, cash payment or account help.
Office hours listed: Monday-Friday, 8:00 AM-4:30 PM.
Mail
Edison Tax Collector, 100 Municipal Blvd, Edison NJ 08817.
Routine payment with enough time before due date.
Allow 5-7 days; postmark is not accepted.
View account status
Use WIPP account-status link from Edison’s page.
Checking whether sewer/tax account is open, paid, or still due.
Use account status before paying duplicate or disputed amounts.
Email reminders
Email your property address to TaxCollector@edisonnj.gov to receive tax/sewer bill notifications.
Owners who miss mailed bills or manage property remotely.
Keep mailing address updated after sale, move or ownership change.
Sewer payment confirmation script: “I paid Edison sewer account [account number] for [property address] on [date/time] by [MSB/bank bill pay/ACH/drop box/mail/in person]. My confirmation number or check number is [number]. Has the payment posted, and is there any remaining municipal charge or interest?”

Edison Sewer Bill Rules: Annual Bill, Two Payments, Interest and Senior Freeze

Annual billing basis

Edison sewer charges are billed once annually and are based on prior-year water consumption. If prior-year readings were estimated, those estimates may also affect sewer bill calculation.

Two installments

Sewer charges are payable bi-annually. The first-half due date appears on the bill, usually between April and June; the second-half payment is due October 1.

Owner responsibility

The property owner is responsible for paying the sewer bill. Tenants should forward the bill to the landlord unless the rental agreement says otherwise.

Rule
What it means
Practical action
Annual calculation
Bill is based on prior-year water consumption.
Compare prior water usage before disputing the sewer charge.
Estimated water readings
Estimated prior-year readings can be used for the sewer bill.
Ask how any water-meter correction affects next year’s sewer bill.
First-half payment
Due date is on Stub #1, usually April-June.
Include proper stub with payment.
Second-half payment
Stub #2 is due October 1.
Mark calendar because the sewer bill is not monthly.
Full-year payment
Include both payment stubs if paying the entire year.
Save a receipt or cancelled check.
Mortgage confusion
Mortgage companies are not responsible for sewer charges.
Do not assume sewer is inside escrow or monthly mortgage payment.
Late interest
Unpaid municipal charges are subject to interest and possible penalties.
Pay before grace period ends and confirm account status.
Tax sale risk
Unpaid municipal charges after the statutory date can be subject to tax sale.
Check sewer account before sale, refinance or title transfer.
Residential outside-water discount
Residential customers receive a 15% outside water use discount already deducted from the bill.
Do not subtract another 15% manually.
Senior rate freeze
Senior property owners age 65+ may qualify for rate freeze on primary residence with proof submitted by March 1.
Ask Tax Collector what proof is accepted and keep confirmation.

Rental and sale note: Edison’s sewer notice says the bill should be given to the new owner or paying agent upon sale or exchange of property. Tenants should follow the lease, but owners should still verify the municipal sewer account.

Edison Water Utility Bill, Service and Water Quality Questions

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Call first for water

For Edison Water Utility-specific bills, meter, water pressure, quality or lead questions, call 732-248-6400 before using any generic “Edison water bill” search result.

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Water quality report

Edison’s water quality report says water is treated to meet or surpass EPA and NJDEP standards and tells customers to call 732-248-6400 with report questions.

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Lead service line

Edison’s report includes lead language, service-line inventory information and says customers concerned about lead testing should contact Edison Water Utility.

Water task
What to ask
Documents / details to have ready
Pay water bill
“What is the official payment method for my Edison Water Utility account?”
Water account number, service address, bill copy, payment due date.
Start/stop/transfer
“What final reading, owner/tenant form, or transfer step is required?”
Move date, closing date, lease/settlement sheet, forwarding address.
Meter reading
“Was my bill based on actual read or estimated read?”
Meter photo, bill read, date/time photo was taken.
Water pressure
“Is this a main issue, valve issue, flushing, service-line problem or private plumbing problem?”
Address, all fixtures vs one fixture, neighbors affected, time started.
Discolored water
“Was there hydrant flushing, main repair or pressure event nearby?”
Color, odor, hot/cold water, duration, photo if helpful.
Lead testing
“How can I get my water tested for lead and check my service-line inventory status?”
Service address, building age, any lead notice, plumbing material if known.
CCR / water quality report
“Where is the latest Consumer Confidence Report and what do these results mean?”
Specific contaminant/result question, page/table from report.
Provider mismatch
“Is my address Edison Water Utility, Middlesex Water or New Jersey American Water?”
Full address, prior bill, closing documents, landlord/HOA info.
Water bill script: “I am calling about Edison Water Utility account [account number] at [service address]. I need help with [payment / start service / final bill / meter reading / high bill / water quality / lead testing]. What is the official next step and what document should I send?”

Middlesex Water Customers in Edison: Do Not Use the Edison Sewer Portal for Water Bills

Provider split: Middlesex Water Company serves portions of Edison. If your bill says Middlesex Water Company, use Middlesex Water’s customer-care and My H2O SmartPay options, not Edison’s tax/sewer payment page.

Middlesex Water task
Official route
What to keep
Pay water bill online
Middlesex Water Payment Options / My H2O SmartPay.
Account number, service address, confirmation number.
Pay by phone
Call 1-877-386-6729 for card or electronic check payment.
Payment confirmation and fee amount.
Customer service in New Jersey
Call 1-800-549-3802.
Bill, account number, service address and contact phone.
Start/stop/transfer service
Use Middlesex Water customer-care route and call before moving.
Move date, final reading request, forwarding address.
Water quality / pressure
Call Middlesex Water if that is the provider on the bill.
Address, issue description, time started, neighbors affected.
Unresolved regulated complaint
Contact utility first, then NJBPU Customer Assistance if unresolved.
Case numbers, bill copies, payment proof and written timeline.

Water and Sewer Bill Help: LIHWAP, 211, BPU Rights and Payment Plans

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LIHWAP / DCAid

Edison’s Water and Sewer page points customers with hardship to New Jersey DCA water assistance and says LIHWAP can help with drinking water and wastewater arrears.

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Call provider after applying

Edison specifically says customers who submit assistance applications should call their service provider to avoid disconnection of service.

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NJBPU rights

NJBPU’s customer-rights page describes deferred payment plan, dispute, meter test, notice and Winter Termination Program protections for covered utility customers.

Need
Who to contact
What to say
Behind on Edison Water Utility bill
Call 732-248-6400 and apply through waterassistance.nj.gov if open.
“I applied for water assistance and need the account noted to avoid disconnection.”
Behind on Middlesex Water bill
Call 800-549-3802 and check assistance options.
“I need hardship help, payment arrangement, or assistance documentation.”
Cannot apply online
Call 1-800-510-3102 for community agency help.
“I need help starting or completing a DCAid water assistance application.”
Utility dispute
Contact provider first; if unresolved and regulated, call NJBPU at 800-624-0241.
“I already contacted the utility on [dates] and the issue remains unresolved.”
High bill you cannot explain
Ask utility for meter review and itemized explanation.
“Which line item changed: water, sewer, interest, old balance, fee or adjustment?”
Disputed charge
Pay undisputed amount and dispute the rest in writing.
“I dispute [charge] and paid the undisputed amount of [amount].”
Meter accuracy concern
Ask provider about meter test rights and process.
“I want a meter test or reread because usage appears unexplainably high.”
Winter protection
Ask provider and NJBPU about Winter Termination Program eligibility.
“I believe I qualify for winter protection and need to notify the utility.”
Assistance script: “My account is [account number] at [address] with [Edison Water Utility/Middlesex Water/other]. My balance is [amount], and I received [notice/no notice]. I need help applying for water assistance, setting up a deferred payment plan, and preventing disconnection while my application is reviewed.”
NJ Water Assistance NJ 211 Utility Assistance NJBPU Customer Rights NJBPU File Complaint

Emergency: Water Main Break, Sewer Backup, Manhole Problem or No Water

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Active danger

Call 911 for immediate life-safety danger. For utility routing after hours, Edison’s DPW guide lists Edison Police at 732-248-7400.

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Sewer backup

Call 732-248-7381 during business hours for sewer backups and manhole problems. Stop using water if wastewater is backing up inside.

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Water utility issue

Call 732-248-6400 for Edison Water Utility water pressure, discolored water, service-line, meter or provider-related issues.

Problem
What to say
Immediate safety step
Water main break
“Water is running/bubbling at [address/cross street].”
Stay away from washed-out pavement and traffic hazards.
Meter leak
“Water is leaking at or around the meter for [address].”
Do not open or tamper with the meter.
No water
“My address has no water; neighbors [are/are not] affected.”
Check bill status and provider outage/notice route.
Low pressure
“Low pressure affects [all fixtures/one fixture/neighborhood].”
Ask if a main break, flushing, repair or supply issue is active.
Sewer backup
“Wastewater is backing up from [toilet/tub/floor drain].”
Stop running water and keep people/pets away from contaminated areas.
Manhole problem
“A manhole is overflowing, open, sunken or damaged at [location].”
Do not approach or remove covers.
Discolored water
“Water is [brown/cloudy/rusty] at [address] since [time].”
Do not wash laundry until discoloration clears; ask provider for flushing guidance.
Boil-water notice
“Is my address included, and has the notice been lifted?”
Follow provider notice until the official lift notice.

After-hours routing: for urgent water/sewer problems outside business hours, use the official after-hours police routing number listed by the Township. Payment processors and NJBPU do not dispatch Edison repair crews.

Water Quality Report, Lead Testing and Service-Line Inventory

CCR / water quality report

Edison’s water quality report says public water systems must monitor and treat regulated contaminants, and Edison Water is committed to providing water that meets or exceeds federal and state requirements.

Provider-supply context

The report discusses water Edison purchases from Middlesex Water Company and New Jersey American Water Company, so source-water questions may involve supplier data.

Lead questions

The report says customers concerned about lead testing or determining lead service-line status should contact Edison Water Utility at 732-248-6400.

Water quality item
What Edison’s report says / implies
Customer action
Latest CCR
Water Quality Report 2025 covers 2024 data and includes detected contaminants and compliance notes.
Open the CCR before relying on non-official water-test sales pitches.
Water standards
Edison says its water is treated according to EPA and NJDEP regulations to meet or surpass quality standards.
Use the CCR for official test context.
Water pressure/quality issue
Report tells customers experiencing quality or pressure issues to call Customer Service at 732-248-6400.
Give address, time, color/odor/taste, all fixtures vs one fixture, neighbors affected.
Lead testing
Elevated lead can cause serious health problems; lead is mainly from service lines and home plumbing materials.
Ask 732-248-6400 how to test and whether your address appears in the inventory.
Flushing for lead
Report recommends flushing taps after water has been sitting before drinking/cooking where lead exposure is a concern.
Follow report instructions and certified-filter guidance if applicable.
Service-line inventory
The report says a service-line inventory has been prepared and is publicly available.
Check address status and ask about unknown/lead/galyanized/non-lead classification.
2024 lead service line reporting violations
Report lists state lead service line rule and annual replacement reporting violations, while noting Edison is addressing violations with DEP.
Ask for current remediation/reporting status if your property received notice.
Landlord notice
Report says landlords must distribute required information to tenants within three business days after receipt.
Renters should ask landlords/property managers for water notices and CCR links.
Edison Water Quality Reports Service Line Inventory Jersey WaterCheck Edison NJDEP Drinking Water Watch

High Edison Water or Sewer Bill: What to Check Before Calling

Water vs sewer

Separate Edison water charges from Edison annual sewer charges, Middlesex Water charges, NJAW charges, prior balances, interest and payment fees.

Prior-year sewer basis

Because Edison sewer bills are based on prior-year water consumption, a past leak or estimated water reading can affect a later sewer bill.

Proof helps

Meter photos, repair invoices, prior bills, account-status screenshots and payment confirmations help staff resolve the issue faster.

Check
How to inspect
What to ask
Provider mismatch
Compare bill logo: Edison, Middlesex Water or NJAW.
“Am I calling the correct provider for this bill?”
Water usage spike
Compare water usage across current and prior periods.
“Was this an actual reading or an estimated/catch-up reading?”
Toilet leak
Listen for running; use dye test; check flapper/fill valve.
“Will documented repair affect water or next-year sewer calculation?”
Irrigation / outside use
Check hoses, sprinkler timer, new lawn and pool filling.
“How was outside-water discount or sewer calculation applied?”
Sewer bill basis
Review prior-year water consumption and estimated readings.
“Which prior-year water period was used for this sewer bill?”
Interest/penalty
Check due dates, grace period and account status.
“What portion is original charge versus interest or penalty?”
Senior freeze
Check age, residence status and proof submitted by March 1.
“Was my senior rate freeze proof received and applied?”
Property sale
Check final water bill and open sewer/tax charges.
“Is any municipal charge still open for this property?”
High-bill script: “My Edison utility charge increased from [normal amount] to [current amount]. I checked provider name, water usage, sewer basis, prior balance, interest, estimated readings, leaks and payment history. Which line item changed, and what evidence should I send for review?”

Renters, Landlords, Buyers and Sellers in Edison

Important: Edison sewer guidance says the property owner is responsible for the sewer bill, tenants should forward it to the landlord unless the rental agreement requires tenant payment, and the bill should be given to the new owner or paying agent upon sale or exchange.

Situation
What to do
Why it matters
Tenant receives sewer bill
Check lease; forward to landlord unless lease says tenant pays.
Owner remains responsible under Township sewer guidance.
Tenant pays water separately
Confirm whether provider is Edison Water Utility, Middlesex Water, NJAW or property portal.
Payment route changes by provider.
Apartment resident portal
Ask property manager for underlying provider and calculation method.
Submetered or allocated charges may not be paid directly to Township.
Buyer before closing
Ask title company to check sewer/tax account and ask water provider for final bill status.
Municipal charges can remain tied to property.
Seller before closing
Request final reading/payment status from water provider and Tax Collector if needed.
Prevents surprise final charges after closing.
Landlord receives water quality notice
Distribute required water quality/lead information to tenants promptly.
Edison CCR includes landlord distribution language for notices.

Map: Edison Township Municipal Building

Location / route
Address / phone
Use for
Edison Municipal Building
100 Municipal Boulevard, Edison, NJ 08817 • 732-287-0900
General Township routing, Tax Collector, municipal offices.
Tax Collector
100 Municipal Blvd, 2nd floor counter • 732-248-7228
Sewer/tax payment, ACH, drop box, receipts, account status.
Edison Water Utility
732-248-6400
Water accounts, provider questions, water quality, lead and pressure issues.
Edison Sewer Utility
732-248-7381
Sewer backups and manhole problems during business-hours window.
After-hours urgent routing
732-248-7400
After-hours urgent water/sewer routing through Edison Police non-emergency.
Middlesex Water
800-549-3802
Use only when Middlesex Water is your water provider.

Edison Water Utility FAQ

What is the Edison Water Utility phone number?

Call Edison Water Utility at 732-248-6400 for water account, service, pressure, water quality, service-line inventory and lead-testing questions.

How do I pay my Edison sewer bill?

Use Edison Township’s official Tax and Sewer Payment Information page. Options include the MSB online payment link, bank bill pay, ACH Direct Withdrawal, 24-hour drop box, in-person counter payment and mail to Edison Tax Collector, 100 Municipal Blvd, Edison NJ 08817.

Is Edison sewer billed monthly?

No. Edison sewer charges are billed once annually and are based on prior-year water consumption. The first half is usually due between April and June according to the date on the bill, and the second half is due October 1.

Who do I call about Edison sewer bill questions?

Call the Edison Tax Collector at 732-248-7228 or email TaxCollector@edisonnj.gov for sewer bill, payment, ACH, receipt, account status and tax-sale risk questions.

Who do I call for a sewer backup or manhole problem?

Call the Edison Sewer Utility at 732-248-7381 during business hours, 6:30 AM-3:00 PM. After hours, Edison’s DPW guide routes urgent issues to Edison Police at 732-248-7400. Call 911 for immediate life-safety danger.

Is Middlesex Water the same as Edison Water Utility?

No. Middlesex Water Company serves portions of Edison, while Edison Water Department is a government-owned public water utility associated with Edison Township. Use the provider name printed on your bill before paying.

How do I pay a Middlesex Water bill in Edison?

Use Middlesex Water’s official payment options, including My H2O SmartPay or phone payment at 1-877-386-6729. For New Jersey customer service, Middlesex Water lists 1-800-549-3802.

Where can I get help paying an Edison water or sewer bill?

Edison points customers to New Jersey water assistance through waterassistance.nj.gov and says applicants without computer access can call 1-800-510-3102 for community agency help. After applying, call your provider so the account is noted.

What should I do if my Edison water or sewer bill is high?

Check whether the bill is water, sewer, interest, prior balance or payment fee. For sewer, review prior-year water usage and estimated readings. For water, check leaks, meter reads, toilets, irrigation and provider name before disputing.

Where do I find Edison water quality and lead service line information?

Use Edison Water Utility’s water quality report and service line inventory pages. Edison’s report tells customers with lead-testing or service-line questions to contact Edison Water Utility at 732-248-6400.

30-Second Edison Water Utility Checklist

Water questions: call Edison Water Utility at 732-248-6400.

Sewer bill: use the Edison Tax/Sewer Payment page or call Tax Collector at 732-248-7228.

Sewer backup: call 732-248-7381 during 6:30 AM-3:00 PM; after hours call Edison Police non-emergency at 732-248-7400 for urgent routing.

Provider check: verify Edison Water Utility, Middlesex Water or NJ American Water before paying.

Bill help: apply through waterassistance.nj.gov, call 1-800-510-3102 for agency help, then call your provider.

Dispute: contact the provider first; if regulated and unresolved, contact NJBPU Customer Assistance at 800-624-0241.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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