Broward County Water Utilities 2026: Bill Pay, Login & Phone

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Broward County WWS • water • wastewater • AccessBROWARD • Amscot • Pompano Beach • Lauderhill

Broward County Water Utilities Desk: Pay, Log In, Call or Fix Service Fast

Use this guide when your bill says Broward County Water and Wastewater Services. It gives you the official online payment route, AccessBROWARD registration steps, Customer Service phone and email, walk-in payment centers, Amscot cash payment option, new service documents, 2026 rates, deposits, leak credit, pool credit, emergency alerts, water quality report and provider-check warnings for Broward cities that use separate utilities.

Pay / Login Call 954-831-3250 2026 Rates Alerts & Water Quality

Start Here: Choose the Right Broward WWS Route

Customer Service954-831-3250
Pompano Center2555 W. Copans Road
Lauderhill Center1491 NW 40th Ave.
Need
Official action
Have ready
Do not miss
Pay online or log in
Use Broward’s Online Utility Bill System.
AccessBROWARD login, WWS account number, service address and payment method.
First-time online users must create an AccessBROWARD account and link WWS account(s).
Pay by phone
Call 954-831-3250.
Account number, amount due and card/e-check information.
The same number also provides 24-hour customer account status information.
Pay cash
Pay by cash at any authorized Amscot location.
Bill, account number and cash.
Keep the receipt until your WWS account shows the payment.
Pay in person
Visit Pompano Beach or Lauderhill WWS Customer Service Center.
Bill, account number, ID if changing account, and payment method.
Walk-in centers are listed Monday-Friday, 8 AM-5 PM, closed weekends.
Open new service
Use WWS application only if Broward WWS serves the property.
Owner closing/deed documents or tenant lease/authorization, photo ID, deposit and $35 application fee.
Owner, tenant and prior account balances must be satisfied where applicable.
High bill or leak
Review usage, fix leak, then use leak/pool credit application if eligible.
Repair proof, account number, service address, repair date, plumber/license information if applicable.
Leak credit may be considered once per 12 months; pool sewer credit once every two years.
Emergency or critical alert
Sign up for Broward WWS emergency and critical alerts.
Phone, email and service address.
Alerts can matter during boil notices, main work, flooding or system events.
Unsure who serves your address
Verify before applying or paying.
Service address and current provider name on bill.
Broward cities often have different city utilities; this page is for Broward County WWS accounts only.

Provider check: Broward County has many municipal water providers. If your bill says Fort Lauderdale, Hollywood, Pompano Beach city utility, Plantation, Sunrise, Coconut Creek, Coral Springs, Margate, Deerfield Beach or another city utility, do not use the Broward WWS payment page unless your bill specifically says Broward County Water and Wastewater Services.

Official Broward County Water Utilities Contact Box

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Main Customer Payment Center

Broward County WWS
2555 West Copans Road
Pompano Beach, FL 33069

Phone: 954-831-3250
Email: water@broward.org
Customer Service: Monday-Friday, 8:30 AM-4:45 PM

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Walk-In Payment Centers

Pompano Beach:
2555 West Copans Road
Pompano Beach, FL 33069

Lauderhill:
1491 NW 40th Avenue, Suite 7
Lauderhill, FL 33313

Both locations are listed Monday-Friday, 8 AM-5 PM.

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Utility Role

Broward WWS provides safe drinking water for about 59,000 customers and regional wastewater service for more than 600,000 residents.

WWS operates under Broward County Public Works and handles utility operations, customer service, water management and financial management.

Contact route
Use for
Best user action
954-831-3250
Billing, account status, pay by phone, AccessBROWARD help, new service, deposits, disconnection questions, leak credit, pool credit and water quality concerns.
Have account number, service address, payment confirmation and ID details ready.
water@broward.org
New service application packages, document follow-up and non-urgent account questions.
Include service address, account/applicant name and readable attachments.
Pompano Beach center
Walk-in customer service, payment and application support.
Use if you need staff help with documents or payment proof.
Lauderhill center
Walk-in customer service and bill payment.
Use if closer to central/west Broward service area.
Amscot
Authorized cash bill payment.
Bring bill/account number and keep receipt.
AccessBROWARD
Online payment login and account linking.
Create account first, then link each WWS account you want to pay online.

Bill Pay and Login: AccessBROWARD, Phone, Amscot and Walk-In Payment

Online payment

Pay securely by electronic check or credit card through Broward’s WWS online utility bill system.

AccessBROWARD

First online payment requires an AccessBROWARD account and linked WWS account.

Auto Pay

Automatic payment from checking or savings is available by authorization form.

Cash payment

Broward lists Amscot as an authorized cash payment option.

Open the official WWS payment page

Start from Broward’s Online Utility Bill System page. It explains online payment and AccessBROWARD registration.

Create or sign into AccessBROWARD

For first online payment, create an AccessBROWARD profile. Then link the WWS account or accounts you want to pay online.

Pay by e-check or credit card

Use the official system to make a secure payment. Broward says credit card information is not stored, so manual card users may need to access the account each month.

Use Auto Pay if you want set-and-forget billing

Automatic payment from checking or savings requires an authorization form. Contact Customer Service at 954-831-3250 for the current form and setup instructions.

Payment method
Official detail
Best for
Avoid this mistake
Online utility bill system
Secure payment by electronic check or credit card; requires AccessBROWARD login and linked WWS account for first-time users.
Regular online payment and account linking.
Do not use a payment link from search ads or unofficial water-bill sites.
Phone payment
Call 954-831-3250.
When login fails or you need customer account status.
Have account number and payment method ready before calling.
Auto Pay
Automatic payment from checking or savings account by authorization form.
Avoiding missed due dates and manual monthly card entry.
Do not assume Auto Pay is active until WWS confirms setup.
Amscot cash payment
Broward lists cash payment at any Amscot location as an authorized payment method.
Cash customers.
Keep receipt and call if payment is close to cutoff.
Pompano Beach center
2555 West Copans Road; payment center listed Monday-Friday 8 AM-5 PM.
In-person payment, applications and account help.
Bring ID if changing service.
Lauderhill center
1491 NW 40th Avenue, Suite 7; listed Monday-Friday 8 AM-5 PM.
In-person payment and west/central Broward access.
Do not go on weekends; centers are closed Saturday-Sunday.
Mail or bank bill pay
Use only if your current bill gives a mailing/remit address and there is enough processing time.
Routine non-urgent payment.
Do not use near a delinquency or service-risk date.
Payment script: “I paid Broward WWS account [account number] for [service address] on [date/time] by [AccessBROWARD/phone/Amscot/walk-in/Auto Pay]. Confirmation or receipt number is [number]. Can you confirm it posted and whether any past-due balance or service issue remains?”

Official payment links:

Pay Water Bill AccessBROWARD Authorized Payment Locations Pay by Phone

Start, Transfer or Close Broward WWS Water / Sewer Service

Owner service

  • Use Broward WWS application only if property is served by WWS.
  • Provide fully executed closing document, warranty deed, certificate of title, tax deed or similar proof.
  • Attach government-issued photo ID such as driver license or passport.
  • Pay security deposit based on meter size and service type.
  • Pay non-refundable $35 new service application fee.

Tenant service

  • Provide fully executed lease or authorization letter signed by owner and tenant.
  • Mobile-home park renters may need signed authorization letter or lease.
  • Attach government-issued photo ID for lessee.
  • Owner balances for service address must be satisfied.
  • Prior tenant/co-tenant balances must be satisfied before service.

Before applying

  • Verify Broward WWS actually serves the property.
  • Call 954-831-3250 if unsure about provider.
  • Prepare readable PDFs or photos before emailing.
  • Email completed package to water@broward.org.
  • Do not wait until move-in day if documents or balances may delay setup.
New service item
Amount / requirement
What it means
Application fee
$35.00
Non-refundable new service application fee.
5/8-inch deposit
$50 water + $65 sewer = $115 total
Common small residential meter deposit when both services apply.
1-inch deposit
$185 water + $250 sewer = $435 total
Larger meter deposit.
1.5-inch deposit
$400 water + $880 sewer = $1,280 total
Larger meter deposit.
2-inch deposit
$900 water + $1,320 sewer = $2,220 total
Large meter deposit.
Meter over 2 inches
Estimated billing for two months
Deposit is not a flat table amount.
Double deposit
Deposit may be doubled after non-payment discontinuance or more than one bad check in 12 months
Payment history matters for future service.
Deposit refund
A portion may be refunded once account is closed
Provide correct forwarding information when closing service.
Start-service script: “I need to start Broward WWS service at [address]. I am the [owner/tenant/mobile-home renter]. I have [deed/closing statement/lease/authorization letter/photo ID]. Can you confirm WWS serves this property, the deposit amount, and whether any owner or tenant balance must be cleared?”
New Service Requirements Application Forms Email Application Package Confirm Service Area

2026 Broward County Water and Wastewater Rates

Broward WWS fiscal year 2026 rates, fees and charges apply to services rendered on or after October 1, 2025. Most residential customers should look at the customer charge, minimum monthly charge, water volume tier and wastewater volume line before assuming a bill is wrong.

Customer charge

$5.49 per account, per month.

5/8″ residential base

$16.64 water + $26.52 wastewater minimum monthly charge.

Water tiers

Single-family water tiers range from $2.14 to $10.95 per 1,000 gallons.

Wastewater

Single-family wastewater volume is $5.48 per 1,000 gallons for 0-15,000 gallons.

Single-family residential water, FY 2026
Rate per 1,000 gallons
Plain-English note
0-3,000 gallons
$2.14
Lowest household water tier.
4,000-6,000 gallons
$3.86
Moderate monthly use.
7,000-12,000 gallons
$9.04
Higher use; irrigation or leaks can push bills here.
Over 12,000 gallons
$10.95
Highest single-family residential water tier.
Single-family wastewater 0-15,000 gallons
$5.48
Wastewater volume charge for first 15,000 gallons.
Single-family wastewater over 15,000 gallons
No charge
Listed as no charge over 15,000 gallons.
Minimum monthly charge
Water
Wastewater
When it applies
5/8-inch single-family meter
$16.64
$26.52
Common residential minimum.
1-inch meter, ARC 20,000 gallons or less
$16.64
$26.52
ARC means actual residential average monthly consumption from prior calendar year.
1-inch meter, ARC over 20,000 gallons
$47.49
$61.92
Higher average-consumption category.
1.5-inch meter
$88.91
$159.36
Larger residential meter.
Multi-family / mobile home per unit
$13.17
$19.75
Per-unit minimum monthly charge.
Other FY 2026 rate / fee
Amount
Bill-check note
Commercial water 0-75% of AAC
$5.44 per 1,000 gallons
AAC means actual average monthly consumption for prior fiscal year.
Commercial water over 75% of AAC
$11.19 per 1,000 gallons
High commercial usage tier.
Commercial wastewater
$5.48 per 1,000 gallons
All meter sizes.
Irrigation water first tier
$9.08 per 1,000 gallons
Tier threshold depends on irrigation meter size.
Irrigation water second tier
$11.23 per 1,000 gallons
Higher irrigation usage tier.
5/8-inch irrigation minimum
$20.68
Minimum monthly charge for small irrigation meter.
Service disconnection turn-on / turn-off
$25.00
Field service charge per occurrence.
Illegal turn-on or meter tampering
$100.00
Do not restore service yourself.
Backflow new service
$15.00
Backflow prevention program fee line.
Backflow recertification
$10.00
Backflow prevention program fee line.

Rate-check tip: a Broward WWS bill can include customer charge, water minimum, water volume tier, wastewater minimum, wastewater volume, deposit, late/past balance, field service charges, backflow items or irrigation charges. Separate the line items before calling the whole increase a “water usage” problem.

FY 2026 Rates FY 2026 Rate Summary PDF Deposits

High Bill, Leak Adjustment and Pool Credit

Leak credit

Residential and commercial customers may be considered for one-time leak adjustment credit once per 12 months.

Customer side

Leak adjustment is for water loss that occurred on the customer side of the meter.

Pool credit

Residential customers may be considered once every two years for sewer portion of bill when pool is fully emptied and refilled.

Proof matters

Repair details, payment information and consumption returning to normal help support review.

High-bill clue
Fast check
What to ask Broward WWS
Usage jumped suddenly
Compare gallons this month with same month last year and prior two bills.
Was the meter read actual, estimated or corrected?
Toilet leak
Use dye test in toilet tank and check whether color appears in bowl without flushing.
Would repaired toilet leak qualify for adjustment?
Irrigation leak
Check zones, broken heads, wet spots, valve boxes and timer schedule.
Did irrigation usage move water into $9.04 or $10.95 tier?
Service-line leak
Turn off all fixtures and watch meter or usage indicator if safe.
Is the leak on customer side or utility side of the meter?
Pool refill
Document date, pool dimensions, gallons and reason for full empty/refill.
Does the sewer portion qualify for pool credit?
Prior balance
Separate current charges from unpaid balance and late/field charges.
What part of bill is current usage vs past due?
Apartment or rental leak
Document notices to landlord, repair requests and photos.
Who is account holder and who can submit the adjustment form?
Meter dispute
Take photo of meter reading and bill read date if available.
Can WWS review the read and account history?
Leak adjustment script: “My Broward WWS account [number] at [address] had unusually high usage. The leak was at [location], repaired on [date] by [plumber/self], and I have [receipt/license/photos]. Can you review whether I qualify for a leak adjustment credit and what balance must be paid while the request is reviewed?”
Leak / Pool Credit Page Leak Adjustment Application Pool Credit Application Call WWS

Emergency Alerts, Water Quality, Service Lines and Fluoride Update

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Emergency alerts

Broward WWS encourages customers to sign up for CodeRED emergency and critical alerts for the water and wastewater system served by Broward County.

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Water quality report

The 2025 water-quality report page links water service area maps, lead tap sampling information and EPA hotline resources.

✅

Lead service lines

Broward WWS states its service-line inventory is complete and 100% of service lines are identified as non-lead.

Topic
Official context
User action
Emergency alerts
WWS uses CodeRED for phone or email contact during emergency situations or critical alerts in the WWS service area.
Subscribe with your correct phone, email and service address.
Boil-water notices
Broward posts boil-water alert information during Emergency Operations Center activation and through water provider alerts.
Check official alerts and follow boil/disinfection directions if your area is listed.
2025 Water Quality Report
Report page includes water system data, service areas, source-water assessment references and lead information.
Use the latest report before making safety claims.
Lead testing concern
Water-quality report says customers concerned about lead can contact Broward WWS at 954-831-3250.
Call WWS and review the lead-info page.
Service-line inventory
WWS says 100% of service lines have been identified as non-lead.
Use the service-line inventory page for property/system context.
Fluoride
Broward WWS states it stopped adding fluoride to drinking water as of June 23, 2025.
Use WWS updates for current treatment information.
Free chlorination
Broward WWS posts free-chlorination dates by water service area.
Expect possible taste/odor differences during scheduled free chlorination.
Misleading water-quality flyers
Broward warns that official-looking door-hanger water sampling kits may be private company solicitations, not Broward County requirements.
Call 954-831-3250 before sharing personal info or buying testing services.
Irrigation help
WWS partners with Broward NatureScape Irrigation Service for free scheduling/efficiency recommendations for city water irrigation systems.
Use this help before high summer irrigation bills.
Emergency / Alert Signup 2025 Water Quality Report Lead Information Boil Water Alerts

Scams, Impostors and Fake Water Testing Flyers

Do not let pressure tactics control payment. Broward warns about people pretending to be Water and Wastewater Services employees or contractors. Call 954-831-3250 to verify whether a person, payment request, refund claim or water-testing contact is really connected to Broward WWS.

Warning sign
Why it matters
Safe response
Door hanger says Broward County water sample required
Broward says official-looking water sampling kits may be private company solicitations.
Call 954-831-3250 before sending sample or personal information.
Someone asks to enter home as WWS employee
Impostors may pretend to be employees or contractors.
Verify through WWS before allowing access.
Unexpected refund request
Broward says refunds are either credited to account or mailed to utility service address.
Do not give bank/card info to unsolicited callers.
Phone call demands immediate payment
Utility scams often use shutoff pressure.
Hang up and call 954-831-3250 yourself.
Text/email payment link
Could be phishing.
Open official Broward WWS page manually.
Cash payment outside Amscot or WWS center
Broward lists specific authorized payment routes.
Use only authorized methods and keep receipt.
Scams, Fraud and Impostors Verify with WWS

Local Notes: Broward Service Areas, City Utilities and Account Confusion

Local issue
Why it matters
Best next step
Not every Broward address uses Broward WWS
Many cities operate separate water, sewer or stormwater billing systems.
Check provider name on bill before paying.
AccessBROWARD account vs WWS account
AccessBROWARD is the online identity; WWS account is the utility account you link.
Create login first, then add WWS account.
Multiple properties
Online payment page says users can link WWS account(s).
Add each account separately and verify service address before paying.
Credit card not stored
Broward says credit card information is not stored for monthly card payments.
Use Auto Pay authorization form if you want automatic checking/savings draft.
Irrigation meter
Irrigation water has separate tiers and minimum monthly charges.
Check whether the high bill is irrigation rather than household use.
Multi-family/mobile home
Rates are per unit and thresholds differ from single-family tiers.
Use correct rate category before estimating bill.
Commercial account
AAC-based commercial water rates differ from residential tiers.
Use commercial rate schedule and prior fiscal-year average usage.
Wastewater regional service
WWS provides regional wastewater service to many residents beyond retail water accounts.
Confirm whether bill is water, sewer, resale, bulk, municipal or retail customer category.

Map: Broward County WWS Customer Service Centers

Location / route
Address or phone
Use for
Pompano Beach WWS center
2555 West Copans Road, Pompano Beach, FL 33069
Walk-in customer service, bill payment, new service documents, account help.
Lauderhill WWS center
1491 NW 40th Avenue, Suite 7, Lauderhill, FL 33313
Walk-in customer service and bill payment.
Customer Service / pay by phone
954-831-3250
Billing, account status, payment, new service, leak credit, water-quality questions.
Email
water@broward.org
Application packages and non-urgent account communication.
Authorized cash payment
Amscot locations
Cash payment with receipt.
Broward Government Center
115 S. Andrews Avenue, Fort Lauderdale, FL
County Commission meeting reference from water-quality report; not a WWS payment counter.

Broward County Water Utilities FAQ

What is the Broward County Water Utilities phone number?

Call Broward County Water and Wastewater Services Customer Service at 954-831-3250 for billing, account status, pay by phone, online login help, new service, deposits, leak credit, pool credit and water-quality questions.

Where do I pay my Broward County water bill online?

Use Broward’s official Online Utility Bill System for WWS. First-time online users must create an AccessBROWARD account and link the WWS account or accounts they want to pay online.

Can I pay Broward WWS by phone?

Yes. Call 954-831-3250. The number is used for Customer Service, pay-by-phone routing and 24-hour customer account status information.

Where are Broward WWS walk-in payment centers?

Broward lists WWS customer service and bill-payment centers at 2555 West Copans Road, Pompano Beach, FL 33069, and 1491 NW 40th Avenue, Suite 7, Lauderhill, FL 33313. Both are listed Monday-Friday, 8 AM-5 PM.

Can I pay Broward WWS with cash?

Yes. Broward lists cash payment at any Amscot location as an authorized payment method. Keep the receipt until the payment appears on your WWS account.

How do I start Broward County WWS service?

First verify that Broward WWS serves the property. Owners need qualifying ownership documents, government-issued photo ID, deposit and $35 application fee. Tenants need a fully executed lease or owner/tenant authorization letter, photo ID, deposit, $35 application fee and any required prior balances cleared.

What are key FY 2026 Broward WWS residential water rates?

For FY 2026, single-family residential water is $2.14 per 1,000 gallons for 0-3,000 gallons, $3.86 for 4,000-6,000 gallons, $9.04 for 7,000-12,000 gallons and $10.95 over 12,000 gallons.

What is the 5/8-inch residential minimum bill line?

The FY 2026 minimum monthly charge for a 5/8-inch single-family residential meter is $16.64 for water and $26.52 for wastewater, plus the $5.49 customer charge per account per month.

Does Broward WWS offer leak adjustment?

Yes. Broward WWS may review accounts and consider a leak adjustment credit for water loss on the customer side of the meter. Residential and commercial customers can be considered for a one-time leak adjustment credit once per 12 months.

Does Broward WWS offer a pool fill credit?

Residential customers may be considered for a one-time pool credit on the sewer portion of the bill once every two years when a swimming pool is fully emptied and refilled, subject to the application and guidelines.

30-Second Broward County Water Checklist

Pay/Login: use Broward WWS Online Utility Bill System → sign into AccessBROWARD → link WWS account → pay by e-check or credit card.

Call: Customer Service and phone payment at 954-831-3250; email water@broward.org.

Visit: Pompano Beach center at 2555 W. Copans Road or Lauderhill center at 1491 NW 40th Avenue, Suite 7.

Cash: Broward lists Amscot as an authorized cash payment option; keep the receipt.

Start service: verify WWS serves the property, then submit owner/tenant documents, photo ID, deposit and $35 application fee.

High bill: check water tier, wastewater line, irrigation, leaks, prior balance and field charges before disputing the total.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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