Ocoee Water Utility 2026: Bill Pay, Login & Phone

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Ocoee FL Water Utility 2026 • bill pay • login • phone • Sensus alerts • irrigation rules

Ocoee Water Help Desk: Pay, Log In, Call, Start Service or Catch a Leak Early

Use this guide as a practical City of Ocoee utility-billing desk. Pay online, use Point & Pay by phone, find your account PIN, mail or drop off a payment, start or disconnect water service, understand October 2025 water, sewer and reclaimed rates, use the Sensus portal for near-real-time water alerts, follow irrigation restrictions, prepare for new sod watering, report emergencies, and separate billing problems from field-service problems.

Pay / Login Billing 407-905-3191 Pay Phone 866-974-2058 Map & Office

Start Here: Choose the Exact Ocoee Utility Task

This guide is for City of Ocoee, Florida utility customers. The bill can involve water, sewer, reclaimed irrigation and garbage-related service setup. If your bill is from Orange County Utilities, Winter Garden, Orlando Utilities Commission, a private apartment billing service, or Ocoee, Tennessee, verify the provider before paying.

Utility Billing407-905-3191
General Utilities407-905-3159
After-Hours Emergency407-428-5766
City Hall1 N. Bluford Ave.
Need
Best official route
Prepare first
Do not miss
Pay online or review bill
Ocoee online bill payment and account inquiry.
Account number from last utility bill and PIN/password.
If you have never logged in, the City says the default PIN is the numeric part of the mailing address on the last bill.
PIN does not work
Call Utility Billing at 407-905-3191 or email billing office.
Account number, service address, mailing address and account-holder details.
Methods page says PIN may be the numeric mailing address or last 4 of SSN; staff can reset/set it up.
Pay by phone
866-974-2058 through Point & Pay.
Account number and valid credit card.
A convenience fee applies. Save confirmation if the account is near late status.
Pay in person
Utility Billing Counter at City Hall, 1 N. Bluford Ave., Ocoee, FL 34761.
Bill/account number, payment method, ID if account change is needed.
The counter accepts credit cards for utility payments and deposits; fees apply.
Mail payment
City of Ocoee / Utility Billing, P.O. Box 70, Ocoee, FL 34761.
Check or money order and remittance stub.
Mail is not instant; do not use it if service or late-fee deadline is close.
Use drop box
City Hall payment boxes: stainless steel box by flag pole outside City Hall or green box inside City Hall vestibule.
Check or money order with account number/stub.
Checks or money orders only; payments after 5 PM may post next business day.
Set automatic withdrawal
Mail completed automatic withdrawal form and voided check to Utility Counter at City Hall.
Checking/savings account details and voided check.
City says the service is free and deductions occur on or about the 10th of each month.
Start water service
Complete Utility Customer Service Request Form and visit City Hall Water Department.
Completed application, unexpired Class One photo ID, deposit, HUD-1/closing document if owner or executed lease if renter.
Renters should bring owner name, mailing address and phone number; minimum housing inspection may be required.
Disconnect service when moving
Email Utility Billing or call 407-905-3191.
Account number, service address, final date, forwarding address and contact info.
Do not assume closing, tenant move-out or landlord notice automatically stops billing.
Water/sewer emergency after hours
407-428-5766.
Exact address, cross street, issue type, visible water/sewer condition and safety concern.
Use emergency number for urgent field issues, not ordinary bill questions.

Fast-payment warning: mailed payments and drop-box payments can lag. If a bill is already late, near shutoff, or tied to a move-in/move-out date, use online, phone, or in-person payment and then call Utility Billing at 407-905-3191 to verify posting.

Official Phone, Address, Hours and Department Routing

🏢

Utility Billing

City Hall / Utility Billing
1 North Bluford Avenue
Ocoee, FL 34761

Phone: 407-905-3191

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General Utility Inquiries

Utilities Administration
1800 A.D. Mims Road
Ocoee, FL 34761

Phone: 407-905-3159
Email: ocoeewater@ocoee.org

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After-Hours Emergency

407-428-5766

Use for urgent water or sewer field issues outside normal office hours.

Question type
Correct route
Why this matters
Bill balance, PIN, payment posting, late fee, deposit, start/disconnect service
Utility Billing: 407-905-3191.
Billing staff can verify payments, reset PIN/help login and explain account charges.
Water-use portal, leak alerts, irrigation/new sod coordination, utility-field questions
Utilities Administration: 407-905-3159 or ocoeewater@ocoee.org.
This is the better route for Sensus portal help, water-conservation notices and general utility inquiries.
After-hours water/sewer emergency
407-428-5766.
Use for urgent leaks, water line issues, sewer backups or emergency utility conditions outside office hours.
City Hall utility counter
1 N. Bluford Ave., Ocoee, FL 34761.
Use for in-person payments, deposits, applications and account support.
Utility Administration office
1800 A.D. Mims Road, Ocoee, FL 34761.
Use for general utility/water inquiries and field-oriented questions, not routine payment counter work.
City main line
407-905-3100.
Use only if you are unsure which department handles your issue.

Florida email caution: the City site notes that under Florida law, email addresses are public records. If that matters to you, contact the office by phone or in writing instead of sending sensitive details by email.

Bill Pay, Login, Account PIN, Phone Pay, Mail, Drop Box and Auto Withdrawal

Online account

Use your utility account number and PIN/password to access utility bills online.

Default PIN

For first-time login, the City says the default PIN is the numbers in the mailing address on the last bill.

Phone pay

Call 866-974-2058 to pay by credit card through Point & Pay; fees apply.

Auto withdrawal

Automatic withdrawal is free and deducts on or about the 10th of each month.

Open the official online bill page

Start at Ocoee Online Bill Payment & Account Inquiry or go directly to ubill.ocoee.org. Confirm the page is for City of Ocoee before entering payment details.

Enter account number and PIN/password

Use the account number from your last utility bill. If you have not logged in before, try the numeric part of the mailing address shown on the last utility bill. If that does not work, call 407-905-3191 for PIN help.

Choose payment route based on urgency

Online or phone is better when timing matters. Mail and drop boxes are useful for routine bills, but may not post quickly enough for a late account.

Save confirmation and verify if close to deadline

Keep the payment amount, date, confirmation number, account number and payment route. Call Utility Billing if the bill was already late, disconnected, or tied to a move-in/move-out deadline.

Payment method
Official detail
Best for
Watch out
Online bill pay
Enter City of Ocoee utility account number and PIN/password.
Viewing current bill and paying online.
If default PIN fails, call or email billing office to set up/reset PIN.
Point & Pay phone
Call 866-974-2058 with account number and valid credit card.
Credit-card phone payment.
Convenience fee applies. Keep confirmation number.
In-person counter
Utility Counter at City Hall, 1 N. Bluford Ave.
Deposits, new service, urgent account help and in-person payment.
Credit-card payments and deposits can have fees.
Drop box outside City Hall
Stainless steel payment box near flag pole in public parking lot.
After-hours check or money-order drop-off.
No cash; after 5 PM may post next business day.
Drop box inside City Hall
Green box inside City Hall vestibule.
Check/money-order drop-off during access hours.
No cash; include account number or stub.
Mail
P.O. Box 70, Ocoee, FL 34761.
Routine check/money-order payment with enough time.
Not safe for urgent late bills.
Automatic withdrawal
Free service; payment deducted monthly on or about the 10th.
Customers who want automatic payment from checking/savings.
Mail completed form and voided check; confirm start date before skipping manual payment.
Sensus water-use portal
Separate from bill pay; monitors near-real-time water use and alerts.
Leak detection, usage monitoring and vacation thresholds.
Use account number and name exactly as listed on bill, usually LAST NAME FIRST NAME in all caps.
Payment-posting script: “My City of Ocoee utility account is [account number] for [service address]. I paid [amount] on [date/time] by [online / Point & Pay phone / City Hall / drop box / mail / automatic withdrawal]. Confirmation or check number is [number]. Has it posted, and is anything still due before late fee or service action?”

Official payment links:

Utility Billing Online Bill Pay Help Online Payment Portal Methods of Payment Point & Pay Phone

Start Service, Disconnect Service, Renters, Owners and Deposits

Start water service

  • Complete the Utility Customer Service Request Form.
  • Bring unexpired Class One photo ID such as driver’s license, passport or state ID.
  • Bring deposit using cash, check, money order or credit card; fees can apply for card.
  • Owners should bring HUD-1 or closing document.
  • Renters should bring executed lease plus owner name, mailing address and phone number.
  • Call 407-905-3191 with the property address for deposit information.

Disconnect service

  • Email Utility Billing or call 407-905-3191 when moving.
  • Give account number, service address and requested final date.
  • Provide forwarding address for final bill or deposit-related mail.
  • Save the disconnection confirmation.
  • Do not assume closing, landlord notice or tenant move-out stops billing automatically.

Inspection / setup cautions

  • A minimum housing inspection may be required.
  • Garbage, sewer and irrigation services may be tied to utility setup.
  • Reclaimed irrigation availability depends on location/service type.
  • Do not water new sod heavily without notifying Water Conservation first.
  • Keep deposit receipt and first bill for online account setup.
Move/account scenario
What to ask Ocoee
Documents / proof to keep
New homeowner
What deposit is required for this address, and is a minimum housing inspection needed?
Closing/HUD-1, ID, deposit receipt, start-date confirmation.
New renter
Can service be placed in tenant name, and what owner information is required?
Lease, owner contact information, ID, deposit receipt.
Moving out
What date will service disconnect and where will the final bill be sent?
Disconnect request, final date, forwarding address, final payment.
Property manager
Can multiple addresses be handled by email or does each require separate request?
Owner authorization, service addresses, account numbers.
New sod / landscaping at move-in
How do I coordinate temporary watering variance without receiving a violation?
Receipts for sod/landscape, installation date, email to ocoeewater@ocoee.org.
Apply for Service Disconnect Service Deposit / Account Help

2026 Water, Sewer, Reclaimed Water Rates and Late Fee

Rate schedule

The City rate flyer lists schedules effective October 1, 2025.

Common water base

3/4-inch water base facility charge: $15.9715.

Common sewer base

3/4-inch sewer base facility charge: $28.7880.

Late fee

Unpaid bills may be assessed a $10 late fee five days after the due date.

Rate item
Posted amount
What it means for customers
Water base – 3/4"
$15.9715
Common small residential meter base charge.
Water base – 1"
$39.8682
Higher base charge for larger meter.
Water base – 1.5"
$79.7364
Do not compare with standard residential meter bill.
Residential water 0-6,000 gallons
$1.7305 per 1,000 gallons
Lowest residential water tier.
Residential water 6,000-12,000 gallons
$2.1808 per 1,000 gallons
Higher usage tier.
Residential water 12,000-18,000 gallons
$2.7295 per 1,000 gallons
Common irrigation/leak jump area.
Residential water 18,000-24,000 gallons
$6.8518 per 1,000 gallons
Large jump; check irrigation, new sod or leak.
Residential water 24,000-30,000 gallons
$10.2566 per 1,000 gallons
Very high usage tier.
Residential water over 30,000 gallons
$12.4937 per 1,000 gallons
Most expensive residential tier; investigate immediately.
Sewer base – 3/4"
$28.7880
Common small-meter sewer base facility charge.
Residential sewer 0-12,000 gallons
$4.1223 per 1,000 gallons
Residential sewer volume charge up to posted cap.
Residential sewer over 12,000 gallons
$0
Posted residential sewer volume above 12,000 gallons is $0.
Reclaimed base – 3/4"
$11.9423
Base charge where reclaimed irrigation service applies.
Residential reclaimed 0-6,000 gallons
$1.2663 per 1,000 gallons
Lowest reclaimed water usage tier.
Residential reclaimed over 18,000 gallons
$3.0531 per 1,000 gallons
High reclaimed irrigation usage tier.
Late fee
$10.00
May be assessed five days after due date if bill remains unpaid.

Bill-reading shortcut: Ocoee’s residential water tiers increase sharply after 18,000 gallons. A new-sod month, irrigation leak, broken sprinkler valve, toilet leak or pool fill can move the account into expensive tiers even before sewer, reclaimed, garbage, late fee or prior balance is considered.

Rates, Fees & Regulations PDF Ask Utility Billing Ask General Utilities

Sensus Customer Portal, Leak Alerts, High Bill Checks and Meter Clues

Near-real-time monitoring

The Sensus Analytics Customer Portal helps Ocoee customers monitor water usage in near real time.

Alerts

Customers can set billing-cycle and daily-consumption threshold alerts, plus a vacation override for a fixed period.

Setup format

You need account number and name exactly as shown on the bill, typically LAST NAME FIRST NAME in all capital letters without comma.

High-bill check
What to inspect
What to ask / do next
Sensus daily spike
Look for the day usage jumped and match it to irrigation, pool fill, guests or leak.
Set a daily threshold alert so the next spike is caught quickly.
Continuous use alert
Toilets, faucets, showerheads, leaking valves, irrigation valve stuck open.
Shut off fixtures one by one and watch whether use stops.
Toilet leak
Worn flapper, fill valve, overflow tube, silent refill.
Repair promptly; the City notes common household leaks can waste hundreds of gallons per day.
Irrigation leak
Broken sprinkler head, cracked line, valve box water, timer schedule, overspray.
Check irrigation after dark/early morning and compare with Sensus daily usage.
Vacation concern
Usage while nobody is home.
Use Sensus vacation override and threshold alerts to catch unexpected consumption.
Sewer impact
Residential sewer volume applies to first 12,000 gallons in the posted rate flyer.
Separate water, sewer and reclaimed charges before disputing.
New sod watering
Temporary daily watering during establishment period can raise bill.
Email receipts and details to ocoeewater@ocoee.org before/when new sod starts.
High-bill script: “My Ocoee utility account is [account number]. My bill rose from [old gallons] to [new gallons]. I checked Sensus usage, toilets, faucets, irrigation, hose bibs, pool fill and new sod watering. The issue was repaired on [date] / I cannot find a leak. Can you review whether this is water, sewer, reclaimed, late fee, or another line item?”
Sensus Customer Portal Help Sensus Portal Leak Detection Portal Help 407-905-3159

Irrigation Schedule, Reclaimed Water, New Sod and Water-Conservation Rules

No midday potable irrigation

Potable irrigation should not be done between 10 AM and 4 PM.

Reclaimed water

Reclaimed irrigation customers may water any day, but the City discourages watering between 10 AM and 4 PM.

New sod

New sod/landscaping may be watered any day for the first 30 days, then Sunday, Tuesday, Thursday and Saturday during days 31-60.

Watering category
Daylight Saving Time
Eastern Standard Time
Notes
Odd-numbered address / no address
Wednesday and Saturday
Saturday
No potable irrigation between 10 AM and 4 PM.
Even-numbered address
Thursday and Sunday
Sunday
No potable irrigation between 10 AM and 4 PM.
Non-residential property
Tuesday and Friday
Tuesday
Commercial/community common areas may follow non-residential schedule.
Hand watering
Any day with automatic shut-off nozzle
Any day with automatic shut-off nozzle
Still not between 10 AM and 4 PM.
Reclaimed irrigation
Any day
Any day
Do not drink reclaimed water or use it to fill swimming pools.
New sod days 1-30
Any day
Any day
Coordinate with Water Conservation Division first to avoid violation.
New sod days 31-60
Sunday, Tuesday, Thursday and Saturday
Sunday, Tuesday, Thursday and Saturday
Still no irrigation between 10 AM and 4 PM.

New sod notice: email your name, phone number, address, and sod/landscape receipts to ocoeewater@ocoee.org. The City says the variance helps avoid watering violations, but high watering is still billed at applicable rates.

Irrigation Schedule & New Sod Irrigation FAQ Email New Sod Notice Water Conservation Help

Water/Sewer Emergency, Utility Field Help, Lead Inventory and Water Quality Reports

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After-hours emergency

407-428-5766

Use for urgent water or sewer service problems after normal hours.

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Water quality reports

The City archive lists Consumer Confidence and Water Quality Reports, including 2025 English and Spanish versions.

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Lead inventory

The City states its initial lead service line inventory is available upon request from Utilities Administration.

Problem / topic
Call / action
What to say or prepare
Water main break or water in street
After hours call 407-428-5766; during business hours start with 407-905-3159 or billing if account-related.
Give address, cross street, where water is surfacing and whether traffic/property is affected.
Sewer backup or sewer odor
Use emergency route if active/urgent; call Utilities Administration for non-urgent routing.
Describe inside fixture, cleanout, yard, street/manhole and start time.
Water taste, color, pressure or odor
Call General Utility Inquiries at 407-905-3159.
Describe hot/cold water, one fixture or whole house, color, odor, pressure and start time.
Lead service line inventory
Contact Utilities Administration at 407-905-3159 or ocoeewater@ocoee.org.
Ask for public inventory information for your service address.
Annual water quality
Open the Consumer Confidence & Water Quality Reports archive.
Use the latest 2025 report for annual test results and system overview.
Starke Lake / Lake Prima Vista water-quality project
Use City Water Quality page for stormwater/lake water-quality project context.
Do not confuse lake water-quality projects with drinking-water bill payment or tap-water reports.
Fats, oils and grease
Use Utilities conservation/FOG resources.
Keep grease out of drains to reduce sewer backups and maintenance problems.
Emergency script: “I am reporting an Ocoee utility issue at [address/cross street]. The problem is [water main break / sewer backup / low pressure / no water / meter leak / water quality concern]. It started at [time], is located [inside/outside/street/meter/manhole], and [traffic/property/safety] is affected.”
Utilities Department Water Quality Reports Water Quality Projects After-Hours Emergency

Google Map: Ocoee City Hall Utility Billing Counter

Use this map for the City Hall Utility Billing Counter at 1 North Bluford Avenue, Ocoee, FL 34761. For general utility inquiries and conservation matters, the Utilities Administration office is at 1800 A.D. Mims Road.

Location / route
Address / phone
Use for
Utility Billing Counter
1 North Bluford Avenue, Ocoee, FL 34761 / 407-905-3191
Payments, deposits, applications, bill questions, account PIN and start/disconnect service.
City Hall payment drop boxes
Stainless steel box by flag pole; green box inside vestibule.
Checks or money orders only; after 5 PM may post next business day.
Mail payment
P.O. Box 70, Ocoee, FL 34761
Routine check or money-order bill payment with remittance stub.
Point & Pay phone
866-974-2058
Credit-card phone payment; convenience fee applies.
Utilities Administration
1800 A.D. Mims Road, Ocoee, FL 34761 / 407-905-3159
General utility inquiries, water conservation, Sensus portal help, new sod coordination and lead-inventory questions.
After-hours emergency
407-428-5766
Urgent water or sewer emergency outside normal hours.
City main line
407-905-3100
General city routing if you do not know the right department.

Ocoee Water Utility FAQ

What is the Ocoee water bill phone number?

For City of Ocoee utility billing questions, call 407-905-3191. For general utility inquiries, call 407-905-3159. For after-hours utility emergencies, call 407-428-5766.

Where do I pay my Ocoee water bill online?

Use the official City of Ocoee online bill payment and account inquiry portal at ubill.ocoee.org. Start from the City’s Online Bill Pay page if you want to verify the official route first.

What do I need to log in to Ocoee online bill pay?

You need the City of Ocoee utility account number from your last utility bill and your account PIN/password. If you have not logged in before, the City says the default PIN is the numbers in your mailing address on your last utility bill.

How do I pay my Ocoee water bill by phone?

Call 866-974-2058 to pay through Point & Pay. Have your account number and a valid credit card ready. A convenience fee applies.

Where is the Ocoee Utility Billing office?

The Utility Billing Counter is at Ocoee City Hall, 1 North Bluford Avenue, Ocoee, FL 34761. Utility Billing phone is 407-905-3191.

Where do I mail an Ocoee water payment?

Mail check or money order with the remittance stub to P.O. Box 70, Ocoee, FL 34761. Do not mail cash and avoid mail if the payment is urgent.

What is the Ocoee late fee?

The City’s rates flyer says unpaid bills may be assessed a $10 late fee five days after the due date.

What are common 2026 Ocoee residential water rates?

The City’s rate flyer effective October 1, 2025 lists a 3/4-inch water base charge of $15.9715 and residential water usage tiers from $1.7305 per 1,000 gallons for the first 6,000 gallons up to $12.4937 per 1,000 gallons over 30,000 gallons.

How do I monitor Ocoee water use or leak alerts?

Use the Sensus Analytics Customer Portal at my-ocoee.sensus-analytics.com. You need your account number and the name exactly as listed on the bill, typically LAST NAME FIRST NAME in all capital letters.

What are Ocoee irrigation watering days?

For potable irrigation, odd-numbered or no-address properties water Wednesday and Saturday during Daylight Saving Time and Saturday during Eastern Standard Time. Even-numbered addresses water Thursday and Sunday during Daylight Saving Time and Sunday during Eastern Standard Time. Non-residential properties water Tuesday and Friday during Daylight Saving Time and Tuesday during Eastern Standard Time. Potable irrigation should not occur between 10 AM and 4 PM.

30-Second Ocoee Water Checklist

Pay/login: use ubill.ocoee.org with your account number and PIN; first-time default PIN may be the numeric portion of the mailing address on your last bill.

Call: Utility Billing 407-905-3191; General Utility Inquiries 407-905-3159; Point & Pay 866-974-2058; after-hours emergency 407-428-5766.

Office: Utility Billing Counter is at City Hall, 1 North Bluford Avenue, Ocoee, FL 34761.

Mail/drop box: mail to P.O. Box 70, Ocoee, FL 34761; use City Hall drop boxes for check/money order only.

High bill: check Sensus usage, irrigation schedule, new sod watering, toilets, faucets, showerheads, valves, reclaimed meter, sewer cap, late fee and prior balance before disputing the bill.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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