St. Pete Utility Billing Desk: Pay, Log In, Call or Report Water Trouble
Use this page like a quick city counter. Pick the issue, use the official City route, prepare the exact account details, and avoid common mistakes with online login, late bills, leak adjustments, sewer backups, reclaimed water, or mailed payments.
St. Pete Water Utility Action Board
Need right now |
Official action |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Account number exactly as shown at the top of your utility bill. |
Portal says one-time payment is available from the left menu; existing users log in from the top menu. |
|
Online portal problem |
Account number, browser/device, screenshot, error message. |
Portal help hours are Monday-Friday, 8 AM-5 PM. |
|
Speak with billing |
Bill copy, service address, account number, payment proof. |
Use this for billing, account setup/termination, deposits, due-date program, late bills, and payment arrangements. |
|
Water leak, hydrant issue, sewage backup |
Address/cross street, issue type, when it started, safety risk. |
City FAQ routes hydrant/sprinkler issues and sewage backups to Water Resources. |
|
Reclaimed water question |
Service address, irrigation setup, current water source. |
For reclaimed emergencies, use Water Resources Dispatch at 727-893-7261. |
|
Utility lien payoff |
Parcel/account details, lien notice, payoff date. |
Portal says to email City Collections to determine principal lien balance and interest payoff amounts. |
Fast rule: if your account is late or water is at risk of lock-off, call 727-893-7341 before paying. Ask which payment method posts fast enough and whether a payment agreement is available.
Official St. Petersburg Utility Contacts and Offices
Billing & Collections
Main Office
325 Central Ave.
St. Petersburg, FL
Phone: 727-893-7341
Hours: Monday-Friday, 8 AM-5 PM
Satellite Office
Enoch Davis Center
1111 18th Ave. S.
St. Petersburg, FL
Hours listed: Monday-Friday, 8 AM-5 PM
Water Resources
Dispatch / water issues:
727-893-7261
Common route: hydrant/sprinkler issue, sewer backup, leak response, water quality report copy.
Contact / place |
Official detail |
Use for |
|---|---|---|
Customer Call Center | 727-893-7341 | Billing questions, service start/termination, deposits, payment arrangements, account help. |
Utility Accounts email | Name-change documents, billing questions, written account follow-up. | |
Name-change fax | 727-893-7993 | Marriage, divorce, or legal name-change documentation with ID and account number. |
Water Resources Dispatch | 727-893-7261 | Hydrant issues, sewage backup, water quality report copy, water field problems. |
Residential collections | 727-893-7334 | Garbage collection schedule questions. |
Commercial collections | 727-893-7351 | Commercial garbage collection questions. |
Reclaimed water questions | 727-892-5111 / ReclaimedWater@stpete.org | Eligibility, inquiry form, reclaimed service questions. |
Reclaimed utility account questions | 727-893-7461 | Account questions tied to reclaimed water inquiries. |
Water Watch Info Line | 727-892-5300 | Watering restrictions and conservation questions. |
Pay or Log In Without a Wrong-Portal Mistake
1. Use bill number
Enter the account number exactly as it appears at the top of your utility bill.
2. Pick route
Use One Time Payment if you do not want to create an account; use Login if you already registered.
3. Watch MFA
Portal notice says MFA adds a one-time verification code by email after password entry.
4. Save proof
Keep confirmation, amount, date, account number, and screenshot until payment appears.
Payment route |
What it means |
Best for |
Important note |
|---|---|---|---|
Click2Gov online portal |
Official City online utility account system. |
One-time payment, account login, online account review. |
Account number must match the utility bill exactly. |
IVR / phone payment |
Utility FAQ says you may call the IVR system at 727-893-7341 to make a current payment. |
Phone payment when online system is slow or unavailable. |
Card/debit convenience fee may apply; e-check and certain other methods may avoid it. |
U.S. Mail payment |
City of St. Petersburg, Billing & Collections, PO Box 33034, St. Petersburg, FL 33733-8034. |
Normal bills with enough time before due date. |
Not safe for late accounts unless Utility Accounts confirms timing. |
In-person payment |
Main office at 325 Central Ave. or Enoch Davis Center at 1111 18th Ave. S. |
Customers who need counter help, returned-payment resolution, or receipt. |
Confirm accepted payment types before visiting. |
Drop box |
MSC Building: 325 Central Ave. and 1 Fourth Street North outside the building. |
Check or money order after hours. |
Drop boxes accept checks/money orders only; no cash or late payments. |
Direct debit / automatic draft |
FAQ says convenience fee does not apply to direct debit/auto payments. |
Customers who want recurring payments. |
Do not assume it is active until your bill/payment status confirms. |
Convenience fee snapshot: the City utility FAQ lists a $2.00 convenience fee for online and telephone utility bill payments made by credit/debit card. The same FAQ says the fee does not apply to U.S. Mail, third-party bill payer, direct debit/auto payments, in-person payments, or e-check.
Official payment links:
Start, Stop, Transfer or Change a Utility Account
Start service
- Call 727-893-7341 or visit 325 Central Ave.
- Prepare service address, start date, account holder name, ID/contact details.
- Ask for exact deposit amount for the location.
- Confirm garbage, recycling, stormwater, wastewater and reclaimed-water billing if applicable.
Terminate service
- Call before move-out, closing, or landlord transfer.
- Prepare stop date, forwarding address, and final bill destination.
- Ask whether deposit will be credited/refunded.
- Keep confirmation until the final bill clears.
Name change
- Provide valid marriage license or other court document.
- Include account number, current name, requested name, picture ID, and contact number.
- Fax to 727-893-7993 or email utility.bill@stpete.org.
Account item |
Official FAQ detail |
Action |
|---|---|---|
Utilities included | Potable water, sanitary sewer, garbage container/pick-up, storm water, recycling programs, and reclaimed water. | Check your bill lines before assuming it is only a water bill. |
Single-family deposit | FAQ says single-family residence deposit is generally $194, but varies by meter size and other factors. | Call 727-893-7341 for exact deposit before starting service. |
Deposit refund | Single-family deposit is automatically credited after 24 months with good payment history. | Avoid late payments, returned checks, lock-off, meter tampering, or unauthorized use. |
Seasonal customers | May place accounts on standby status or terminate service entirely. | Call 727-893-7341 before leaving for extended travel. |
Due-date extension program | FAQ says a permanent due-date extension may be available for customers receiving one monthly income, such as Social Security or disability. | Call 727-893-7341 and ask for the special due-date program. |
Late Bill, Lock-Off, Returned Payment or Payment Agreement
Need more time?
FAQ says many customers may contact the Customer Call Center at 727-893-7341 to request a payment agreement.
Lock-off charges
FAQ lists a $25 charge when water service is locked off for non-payment and another $25 charge to turn service back on after lock-off.
After-hours restore
FAQ lists a $45 charge added to the next utility statement when Water Resources restores service after normal business hours.
Late/payment issue |
Official FAQ detail |
What to do next |
|---|---|---|
Late charge | $5 can be applied to an account with balance over $15 not paid by due date. | Pay before due date or call before the account becomes more expensive. |
Second late notice | Failure to pay by late-notice date can result in a second late notice and $4 fee. | Do not wait for the second notice if water is at risk. |
Returned payment $0.01-$50 | $25 service charge. | Bring the letter and required payment to the office within the stated deadline. |
Returned payment $50.01-$300 | $30 service charge. | Ask if future payments must be cash/certified method. |
Returned payment $300.01-$800 | $40 service charge. | Resolve quickly to prevent added collection/account actions. |
Returned payment over $800 | 5% of check amount. | Call before making another payment if your bank returned the item. |
Leak, Hydrant, Sewer Backup or Water Problem
Water Resources Dispatch
Call: 727-893-7261
Use for hydrant/city sprinkler problem, sewage backup, field issues, and water quality report copy route.
Private-side leaks
The City’s responsibility ends at the customer side of the water meter. The customer is responsible from the meter to the house and inside plumbing.
Adjustment possible
If a private-property leak is repaired, you may qualify for a utility bill adjustment with documentation.
Problem |
Call / route |
What to say |
|---|---|---|
Fire hydrant spraying or city water sprinkler running erratically | 727-893-7261 | “Hydrant/sprinkler at [address/cross street] is spraying/running. It started around [time].” |
Sewage backup | 727-893-7261 | “Wastewater is backing up at [fixture/location]. Is this City line or private-property issue?” |
Private leak after the meter | Plumber first, then Utility Accounts for adjustment | Repair date, repair type, service address, invoice/photo documentation. |
Meter box inaccessible | Customer responsibility to keep accessible | Clear vegetation/debris so the City can read or access meter equipment. |
High water bill | 727-893-7341 | Ask whether the bill shows unusual consumption and whether courtesy leak contact was attempted. |
Sewer safety: avoid wastewater contact, stop using fixtures if backup is worsening, keep children and pets away, document only when safe, and call Water Resources before assuming the issue is private or City-side.
High Bill: What St. Pete Says to Check
Monthly bill
Utility bills are issued once a month; exact issue date depends on meter reading date and geographic block.
Due date
FAQ says due date is approximately 12 days after the monthly bill is mailed.
Common causes
Extra people, pool filling, leak, remodeling, or leak/toilet running while away.
Courtesy contact
The City monitors unusual consumption and may attempt courtesy contact in extreme cases.
High-bill check |
Why it matters |
Proof to keep |
|---|---|---|
Toilet running while away | City FAQ specifically lists this as a possible high-consumption cause. | Repair invoice, flapper/valve replacement date, photos. |
Pool filling | Pool fill may qualify for a separate adjustment if requirements are met. | Date of fill/refill, estimated gallons, address, pool repair/install proof. |
Leak repair | Leak adjustments require documentation including type and date of repair. | Plumber invoice, materials receipt, repair photos, service address. |
Meter-to-house line | Customer is responsible for plumbing from meter to home and inside home. | Leak detection notes, plumber location notes, repair date. |
Unexpected usage | Monthly statement is the main indicator of consumption; review each bill. | Prior bills, current bill, usage dates, household change notes. |
Leak Adjustment and Pool Fill Adjustment
Leak adjustment
- Credit may be available for qualifying involuntary water loss or leak.
- Voluntary uses such as lawn watering do not qualify.
- Documentation must include repair type, repair date, and service address.
- FAQ says leak adjustments are limited to two per calendar year.
Pool fill adjustment
- Applies to customers who purchased/built a new pool or repaired an existing pool.
- Documentation must include fill/refill date, estimated gallons, and service address.
- FAQ says pool fill adjustments are limited to one per calendar year.
- New pools may also have planning, permit, and inspection requirements.
Form rule: the FAQ says leak or pool fill adjustments are requested with the Utility Bill Adjustment Request Form at stpete.org/utilities and supporting documentation must be included.
Reclaimed Water: Eligibility, Questions and Emergencies
Check service area
The reclaimed inquiry form asks users to check the Reclaimed Water Map and see whether the property is inside the purple highlighted service areas.
General reclaimed help
Phone: 727-892-5111
Email: ReclaimedWater@stpete.org
Reclaimed emergency
24-hour dispatch: 727-893-7261
Use when reclaimed water is causing an urgent field issue.
Form asks for |
Why it matters |
Prepare before submitting |
|---|---|---|
Utility service address | Staff must verify location and service-area eligibility. | Street address, city/state, ZIP. |
Irrigation system | Reclaimed water is commonly tied to irrigation use. | Know whether your property already has irrigation. |
Current irrigation water source | Form asks whether you use potable water, lake/pond, well, or no watering. | Check current sprinkler setup before submitting. |
Efficiency help interest | Form asks whether you want sprinkler efficiency/maintenance information. | Useful for high water or reclaimed-use questions. |
Public records notice | Form notes Florida Statute 119 public records disclosure may apply to emails. | Avoid sending unnecessary private information. |
Water Quality Report, Source Water and Restrictions
Source water
The City utility FAQ says St. Petersburg purchases water from regional supplier Tampa Bay Water.
Water quality report
The City announced the 2025 Drinking Water Quality Report and says residents can find it at stpete.org/WaterQualityReport.
Physical copy
City announcement says to request a physical copy of the report by calling Water Resources at 727-893-7261.
Water question |
Best route |
What to include |
|---|---|---|
Water quality report | stpete.org/WaterQualityReport or Water Resources 727-893-7261. | Ask for current annual report / physical copy if needed. |
Watering restrictions | Water Watch Info Line 727-892-5300 or stpete.org/water. | Confirm current schedule before changing irrigation timer. |
Conservation tips | stpete.org/waterconservation. | Use before assuming the bill is wrong; irrigation timing matters. |
Pool discharge / backwash | Follow City stormwater/protect-our-bays guidance. | Do not discharge pool/spa water into the sanitary sewer system. |
Bad taste, color, odor | Water Resources Dispatch or Customer Call Center depending urgency. | Tap location, hot/cold side, color/odor, time started, neighbors affected. |
Restriction caution: watering rules can change during drought, storms, or regional water shortage orders. Always confirm the current schedule on the City or water-management district route before publishing fixed days.
Locality Notes: St. Petersburg vs St. Pete Beach vs Pinellas County
Searcher location |
What to know |
Best next step |
|---|---|---|
City of St. Petersburg utility customer | City bills potable water, sanitary sewer, garbage/pick-up, storm water, recycling, and reclaimed water. | Use 727-893-7341 or Click2Gov. |
Downtown / Central Ave billing visit | Main Billing & Collections office is at 325 Central Ave. | Use for account/payment office help. |
South St. Pete counter option | Enoch Davis Center at 1111 18th Ave. S. is listed as satellite office. | Confirm accepted payments before visiting. |
St. Pete Beach | Do not assume City of St. Petersburg billing applies; St. Pete Beach and Pinellas County utility routes can differ. | Check the name on your bill before paying. |
Gulfport / South Pasadena / beach communities | Water/wastewater treatment and retail billing can be different depending location. | Use the utility provider printed on your bill. |
Pinellas County customer | Pinellas County Utilities has separate portal and customer service. | Do not pay City of St. Petersburg if your bill says Pinellas County Utilities. |
Utility Assistance and Hardship Options
Payment agreement
The City FAQ says many customers may call 727-893-7341 to request a payment agreement.
Due-date help
Customers receiving one monthly income may ask about the special permanent due-date extension program.
Utility Assistance Program
The City FAQ says customers can make monthly contributions that are distributed through social service agencies to help citizens with utility costs.
Need |
Route |
Prepare |
|---|---|---|
More time to pay | 727-893-7341 | Account number, amount you can pay, date you can pay, shutoff/notice status. |
One monthly income due-date program | 727-893-7341 | Income timing, bill due date, account number, documentation if requested. |
Social service utility help | Call City first, then 2-1-1 / Pinellas County resources if needed. | ID, proof of address, bill copy, income proof, hardship details. |
Adult emergency assistance | Pinellas County says call 2-1-1 from any phone in Pinellas County to determine qualifications. | Proof of Pinellas address, valid Florida ID, crisis documentation. |
Map: Billing Office, Drop Box and Water Resources
Place |
Address |
Use for |
|---|---|---|
Billing & Collections Main Office | 325 Central Ave., St. Petersburg, FL | Billing help, account start/termination, payment agreements, returned payment resolution. |
Enoch Davis Center | 1111 18th Ave. S., St. Petersburg, FL | Satellite payment/account office listed by City FAQ. |
Drop box / MSC Building | 325 Central Avenue and 1 Fourth Street North outside the building | Checks/money orders only; no cash or late payments. |
Mail payments | City of St. Petersburg, Billing & Collections, PO Box 33034, St. Petersburg, FL 33733-8034 | Standard mailed payment. |
Mail letters | City of St. Petersburg, Billing & Collections, PO Box 33037, St. Petersburg, FL 33733-8037 | Written account correspondence. |
Water Resources Administration | 1650 3rd Ave. N., St. Petersburg, FL 33713 | Water Resources Department context and water quality report copy route. |
St. Pete Water Utility FAQ
What is the St. Pete water bill phone number?
Call the City of St. Petersburg Customer Call Center at 727-893-7341 for utility billing, account questions, start/stop service, deposits, payment arrangements, and online utility account help.
How do I pay my St. Pete water bill online?
Use the official Click2Gov Utility Billing portal. Enter the account number exactly as it appears at the top of your utility bill. Use One Time Payment if you do not want to create an account.
What is the St. Pete utility billing office address?
The main Billing & Collections office is at 325 Central Ave. The satellite office listed in the City FAQ is Enoch Davis Center at 1111 18th Ave. S.
What are the St. Petersburg utility office hours?
The City utility FAQ lists the main office and satellite office hours as Monday through Friday, 8 AM to 5 PM.
Where do I mail a St. Petersburg utility payment?
Mail payments to City of St. Petersburg, Billing & Collections, PO Box 33034, St. Petersburg, FL 33733-8034.
Where do I mail a utility account letter?
Mail letters to City of St. Petersburg, Billing & Collections, PO Box 33037, St. Petersburg, FL 33733-8037.
What number handles water leaks, hydrant issues or sewer backup?
Call Water Resources at 727-893-7261. The City FAQ routes hydrant or city sprinkler issues and sewage backups to this department.
Is the City responsible for private leaks?
The City’s responsibility ends at the customer side of the water meter. The customer is responsible for plumbing from the meter to the house and inside the house.
Can I get a leak adjustment?
A leak adjustment may be available for qualifying involuntary water loss after repair. Documentation must include the type and date of repair and the service address. The FAQ says leak adjustments are limited to two per calendar year.
Can I get a pool fill adjustment?
Pool fill adjustments may be granted for a new pool or repaired existing pool. Documentation must include the fill/refill date, estimated gallons, and service address. The FAQ says pool fill adjustments are limited to one per calendar year.
What utilities are included on a St. Pete utility bill?
The City FAQ lists potable water, sanitary sewer, garbage container and pick-up, storm water, recycling programs, and reclaimed water.
Who do I call for reclaimed water?
For reclaimed water questions, call 727-892-5111 or email ReclaimedWater@stpete.org. For reclaimed water emergencies, call Water Resources Dispatch at 727-893-7261.
What is the late charge?
The City utility FAQ says a $5 late charge can be applied to an account with a balance over $15 that is not paid by the due date.
Can I request a payment agreement?
Yes. The City FAQ says many customers may call 727-893-7341 to request a payment agreement.
Is this the official City of St. Petersburg utility website?
No. This is an informational guide. Confirm live balances, shutoff status, payment deadlines, current fees, forms, and service changes with official City of St. Petersburg sources.
30-Second St. Pete Utility Checklist
Pay/login: use Click2Gov → enter account number exactly as shown on bill → save confirmation.
Billing help: 727-893-7341, Monday-Friday 8 AM-5 PM.
Leak/sewer/hydrant: Water Resources Dispatch 727-893-7261.
Office: 325 Central Ave.; satellite: Enoch Davis Center, 1111 18th Ave. S.
Mail payment: PO Box 33034, St. Petersburg, FL 33733-8034. Drop boxes: checks/money orders only, no cash or late payments.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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