St. Johns County Water Utility 2026: Bill Pay, Login & Phone

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St. Johns County Utility • InvoiceCloud • AutoPay • emergency line • boil-water alerts

St. Johns County Water Utility Help Desk: Pay, Login, Call or Report a Problem

Use this page like a county utility counter: pay the bill, find the correct login, call the right number, avoid online-payment mistakes, start or stop service, track hourly usage, handle a high bill, and report water or sewer emergencies.

Pay / View Bill Call 904-209-2700 Emergency Help Map & Office

Start Here: What Do You Need?

Customer service904-209-2700 • Option 4
Pay by phone1-844-SJCUTIL
After hours904-209-2745
Searcher intent
Best official action
Have ready
Do not miss
Pay water/sewer bill online
Open InvoiceCloud Pay or View Bills
Account number, service address, card/e-check info.
Choose St. Augustine or Ponte Vedra, then one-time pay or sign in/register.
Set AutoPay / paperless / alerts
Register or sign in from InvoiceCloud.
Account number, email, payment method.
County page lists AutoPay, Pay-by-Text, payment scheduling, email notifications, Express Payment, and paperless options.
Pay by phone
1-844-752-8845
Account number and payment method.
Automated phone and online bill pay are available 24/7 for payment, balance, and payment history.
Disconnected for non-payment
Call 904-209-2700, Option 4.
Door tag, account number, payment proof, ID.
Do not use online bill pay if disconnected for non-payment.
Door tag for returned check
Call Customer Service first.
Door tag, check/payment details, account number.
County says not to use online bill pay if you received a door tag for a returned check.
No bill received
Call 904-209-2700, Option 4.
Service address and customer name.
Utility customers are billed monthly and payments are due monthly.
Leak, no water, low pressure, lift station alarm
Call 904-209-2700 during business hours; after hours call 904-209-2745.
Exact address, cross street, time started, photos if safe.
Use emergency routing for active service issues, not the bill-pay portal.
Boil-water notice
Boil Water Notices or hotline 904-209-2731.
Neighborhood, subdivision, street name.
Sign up through Alert St. Johns and check the interactive map.

Account-safety rule: if the account is shut off, tagged, or under a returned-check notice, call Customer Service before paying online. A normal online receipt may not automatically resolve field status.

Official St. Johns County Utility Contact Box

🏢

Main office

St. Johns County Utility Department
1205 Florida 16
St. Augustine, FL 32084

Hours: Monday-Friday, 7:30 AM-4:30 PM

☎️

Phones and email

Main: 904-209-2700
Toll free: 877-837-2311
After-hours emergency: 904-209-2745
Email: utilbill@sjcfl.us

📍

Local service context

County: St. Johns County, Florida

County seat: St. Augustine

Service note: the county utility serves portions of St. Johns County; always check your bill because some addresses may use a city, private, CDD, or other utility.

Locality / system clue
Why it matters for searchers
Best action
St. Augustine / County utility area
Main Utility Department office and InvoiceCloud payment route are county-supported.
Use account number from bill; call 904-209-2700 if unsure.
Ponte Vedra / Sawgrass / North Beach
County water-quality report page lists separate reports for Ponte Vedra, Sawgrass Grid, and North Beach.
Pick the report that matches your actual water system, not just your mailing city.
Fruit Cove / Northwest / Northeast
Water-quality reports are organized by system area.
Use the report list to match your neighborhood or bill system.
Hastings / CR-214 / Eagle Creek / Bartram Oaks
These appear as separate water-quality report system names.
Use county water-quality page or call Utility Customer Service for report matching.
Twin Creeks / SilverLeaf
County reclaimed-water page lists neighborhoods with reclaimed water.
Follow reclaimed-water do/don’t rules and watch for purple equipment.

Pay, Login, AutoPay or Quick Payment

Online portal

InvoiceCloud Pay or View Bills

One Time Pay does not require registration.

Login/register

Use the portal sign-in link to register, view bills, schedule payments, and manage paperless options.

Phone payment

1-844-SJCUTIL
1-844-752-8845

Available 24/7 through automated system.

Need help?

904-209-2700, Option 4

Use if you cannot locate account number or account is tagged/shut off.

Choose St. Augustine or Ponte Vedra in InvoiceCloud

The official payment portal asks customers to select an item first. Pick the item matching your county utility account.

Use One Time Pay or sign in

One Time Pay is fastest for a single payment. Sign in or register if you want AutoPay, scheduled payments, paperless billing, Pay-by-Text, or account history.

Pay before the same-day cutoff

County payment page says online payments made by 8:00 PM EST are credited the same day; otherwise the payment is credited the next day.

Save proof and check field status

Keep the confirmation number, payment date/time, account number, amount, and screenshot. If your water was shut off or you received a door tag, call Customer Service after payment.

Payment route
Official detail
Best for
Do not make this mistake
Online bill pay
InvoiceCloud accepts online account viewing and payments.
Normal monthly bill, quick payment, account login.
Do not use online pay if disconnected for non-payment or door-tagged for returned check.
AutoPay online
Residents and businesses can set up AutoPay by credit card or bank account.
Users who want monthly payment automation.
Confirm enrollment before relying on AutoPay for the next due date.
Express Payment / One Time Pay
No registration required for one-time payment on InvoiceCloud.
Fast payment with account number ready.
Make sure the account/property shown is yours before submitting.
Pay-by-Text / email alerts
County page lists Pay-by-Text Messaging and Email Notifications.
People who miss mailed bills or prefer mobile reminders.
Keep email/phone updated in the portal.
Phone payment
Call 1-844-752-8845.
Payment, balance, and payment history outside office hours.
Write down confirmation number before hanging up.
Mail with utility bill
County lists mailing a check with the utility bill as another way to pay.
Routine non-urgent payment.
Mail is risky near shutoff, returned-check, or door-tag deadlines.
Payment call script: “I paid account [account number] for [service address] on [date/time] by [online/phone/mail]. Confirmation number is [number]. Can you confirm posting status and whether my service/account is clear?”

Water or Sewer Emergency: Call the Right Number

🚰

Business hours

Leaks, no water, low pressure, lift station alarms:
904-209-2700

Monday-Friday, 7:30 AM-4:30 PM.

🌙

After hours / weekends / holidays

Emergency line:
904-209-2745

Use for urgent water/sewer service issues after normal hours.

🍵

Boil-water alert

Hotline:
904-209-2731

Use the county boil-water map and Alert St. Johns signup.

Problem
Say this
Have ready
Safety note
Water leak / suspected main issue
“Water is leaking at [exact location]. It started around [time].”
Address, cross street, direction of flow, photos if safe.
Keep away from flooded roads or undermined pavement.
No water
“No water at [address]. It affects [whole home / one fixture / neighbors].”
Account number, neighborhood, whether notice/tag was received.
Check shutoff valve and neighbors only if safe.
Low water pressure
“Low pressure began at [time] and affects [area].”
Fixtures affected, irrigation status, construction nearby.
Use boil-water page if the issue follows a line break.
Lift station alarm
“Lift station alarm is active at [location].”
Location, sound/light description, time first noticed.
Do not touch utility equipment.
Sewer backup
“Wastewater is backing up at [fixture/location].”
Address, drain affected, photos if safe, whether neighbors affected.
Avoid contact with wastewater; keep children/pets away.

Boil-Water Notices: What to Do Before Using Tap Water

Do not drink first

During a precautionary boil-water notice, do not drink tap water until it is boiled or replaced with bottled water.

Boil time

County FAQ says a rolling boil for 1 minute is sufficient, then allow the water to cool before using.

Notice length

Notices remain until lab tests show water is safe and a retraction notice is posted; county FAQ says this is typically a minimum of two days.

Use
During notice
Practical answer
Drinking / cooking / ice
Boil first or use bottled water.
Discard ice made during the notice.
Brushing teeth
Not advised with tap water.
Use bottled or boiled/cooled water.
Dishwasher
County FAQ says dishwashers typically do not reach high enough temperatures to kill microbes.
Wait until advisory is lifted when possible.
Filters / fridge water
Not advised as a replacement.
Filters do not typically remove microbes.
Bathing / showering
Usually okay if you do not ingest water.
Use extra caution with open wounds, compromised immune system, infants, or medical concerns.

Official boil-water tools:

Current Notices & FAQs Boil Water Notice Map Sign Up for Alerts

Start, Stop, Transfer or Disconnect Service

Start new service

  • Call Customer Service at 904-209-2700.
  • Deposit is due at application.
  • $30.00 new service charge is added to the first bill.
  • Accounts established before noon are turned on the same day.

Stop / disconnect service

  • Request in person, by phone, fax, mail, or email form.
  • If not in person, extra ID is required.
  • County lists last 4 SSN or driver’s license number as identification options.
  • Keep final bill and confirmation details.

Business / commercial

  • Business application.
  • Commercial account application.
  • Wastewater discharge permit if applicable.
  • Hydrant meter or temporary service if needed.
Form / request
Use when
Prepare before submitting
Residential Water/Sewer Service Application
Opening a residential county utility account.
Service address, ID, move-in date, contact info, deposit question.
Business Water/Sewer Service Application
Opening a business service account.
Business name, responsible party, service address, contact details.
Disconnection of Service Form
Closing account or discontinuing service.
Stop date, forwarding address, ID information, account number.
Change of Mailing Address
Bill is going to wrong mailing address.
Account number, service address, new mailing address.
Leak Adjustment Request
High bill after qualifying leak repair.
Repair date, photos, plumber receipt or repair proof, usage record.
Pool-Fill Adjustment Request
Large one-time fill may affect sewer billing.
Fill date, pool volume, meter/usage details.
Residential New Tap Request
New connection / tap inquiry.
Parcel, address, builder/owner info, utility availability question.
Sewer Variance
Special sewer billing or usage situation.
Reason, usage evidence, property details.

Official forms:

Water / Sewer Service Forms Customer Service Email Form

High Bill, Usage Portal, Leak Alerts and Adjustments

Usage portal

Sensus Analytics Customer Portal

Use your current bill account number.

Hourly usage

County says customers can view consumption hour by hour.

Leak alerts

Set custom usage alerts by email and text message.

Leak statistic

County page says 14% of indoor water usage is lost to leaks.

High-bill clue
Check this first
What to save
Hourly usage overnight
Check Sensus portal for water use when nobody should be using water.
Screenshot of usage graph and dates.
Toilet leak
Check for silent running, stuck flapper, or refill cycling.
Repair receipt, part purchase, date fixed.
Irrigation leak
Inspect heads, zones, valves, wet spots, and runoff.
Irrigation repair invoice and before/after photos.
Pool fill
Use pool-fill adjustment route if applicable.
Fill date, pool capacity, account usage.
Weather / rainfall comparison
Sensus portal can compare usage against temperature and rainfall.
Usage graph showing the spike period.
Meter / account issue
Call 904-209-2700, Option 4.
Account number, bill copy, photos, service address.
High-bill script: “My account [number] at [address] shows unusual usage from [date] to [date]. I checked Sensus hourly usage, toilets, irrigation, pool fill, and visible leaks. I repaired [issue] on [date]. Should I file a Leak Adjustment Request or Pool-Fill Adjustment Request?”

Rates, Monthly Billing and What to Check Before Estimating

Billing cycle

Utility customers are billed monthly, and payments are due monthly.

Current rate sheet

Use the official Utility Rate Sheet PDF on the county forms page before estimating water, sewer, reclaimed, hydrant, deposit, or service charges.

New service charge

County lists a $30.00 new service charge added to the first month’s bill, plus required deposit at application.

Rate/bill item
Why it changes the bill
What user should check
Water service
Depends on account class, meter, and usage.
Rate sheet, usage, meter size, bill period.
Wastewater/sewer
Can be tied to potable-water use and sewer-service status.
Whether property has county wastewater service or septic.
Reclaimed water
Separate reclaimed service may apply in certain neighborhoods.
Whether the property has purple reclaimed infrastructure.
Deposit
Required for county water and/or wastewater users under county ordinance.
Call Customer Service for required amount.
New service charge
Added to first bill after new account setup.
Confirm $30.00 charge and turn-on date.
Leak/pool adjustment
May reduce eligible billed usage after documentation.
File correct form with proof quickly.
Utility Rate Sheet / Forms Pay Bill Online Info

2026 Irrigation Restrictions and Water Conservation

Phase III restriction

Beginning May 11, 2026, St. Johns River Water Management District issued a Phase III Extreme Water Shortage Declaration.

Watering window

Landscape irrigation is limited to one day per week with no irrigation between 8:00 AM and 6:00 PM.

Reclaimed exception

County page says reclaimed water is not included in the one-day-per-week irrigation schedule for St. Johns County Utility Department customers.

Property type
Watering day
Extra rule
Residential even address
Sunday only.
No irrigation between 8:00 AM and 6:00 PM.
Residential odd address or no address
Saturday only.
No irrigation between 8:00 AM and 6:00 PM.
Non-residential property
Tuesday only.
No irrigation between 8:00 AM and 6:00 PM.
New landscaping
May be watered daily for 30 days after installation.
Run only new-landscape zones and keep proof of start date.
Hand-held hose
Allowed as an exception when used with shutoff nozzle.
Do not create runoff or waste.
Citations
Possible for watering outside days/times, leaks, overwatering runoff, or watering after significant rainfall.
Florida law requires functioning rain sensor for automatic irrigation systems.
Water Conservation Reclaimed Water

Reclaimed Water: Purple Pipes, Safe Uses and Don’ts

What it is

Reclaimed water is treated and disinfected domestic wastewater used for irrigation, not drinking.

How to identify it

Look for purple delivery systems: pipes, meter boxes, meters, irrigation heads, and “Do Not Drink / No Beber” labels.

Neighborhoods listed

County reclaimed-water page lists Twin Creeks and SilverLeaf.

Allowed
Not allowed
Practical tip
Irrigate lawn.
Do not drink reclaimed water.
Do not connect reclaimed pipes to potable pipes.
Irrigate flowers.
Do not use through hose bibs, quick couplers, faucets, or hoses.
Use only approved irrigation equipment.
Irrigate trees and shrubs.
Do not wash cars, boats, driveways, or structures.
Watch plants for yellowing/wilting; consider drip irrigation for sensitive plants.
Landscape irrigation.
Do not fill pools, hot tubs, fountains, or children’s water toys.
Use salt-tolerant Florida-friendly plants where reclaimed water is used.
Golf course / approved irrigation use.
Do not irrigate edible crops that will not be peeled, skinned, or cooked.
Follow county reclaimed-water signs and restrictions.

Smoke Testing and Utility Locates

Smoke testing prep

  • Door-to-door notices are given 24 to 48 hours before testing.
  • Run faucets for 60 seconds.
  • Fill floor drains with about 1 gallon of water.
  • Flush toilets.
  • People with asthma/emphysema should avoid smoke exposure.

Call before digging

  • Call 811 a few business days before digging in suspected utility corridors.
  • Blue = water.
  • Green = sewer.
  • Purple = reuse/reclaimed water.
  • County says 2,500 to 3,000 locate services are completed each month.
Topic
What happens
What the resident should do
Smoke enters house
County says smoke is non-toxic, non-staining, non-flammable, and may dissipate in about 15 minutes.
Leave until clear, open doors/windows, notify crew so defect can be identified.
Dry p-trap
Smoke may enter if traps are dry or plumbing is defective.
Run water and fill drains before test.
Private defects
Defects on private property are property-owner responsibility.
Consult a licensed plumber if notified.
811 locate
Utility lines are marked with paint/flags.
Do not dig before markings and wait period.
Locate colors
Blue water, green sewer, purple reuse, red power, orange communications, yellow gas.
Photograph markings before work begins.
Smoke Testing Utility Locating Service

Water Quality Reports by System

Official timing: St. Johns County says water quality reports are available to the public each July for the prior year. Pick the report by water system, not only by mailing city.

Report listed by county
Use when your bill/neighborhood matches
Action
Bartram Oaks
Bartram Oaks system area.
Open report and review annual water-quality results.
CR-214
CR-214 system area.
Match system before comparing reports.
Eagle Creek
Eagle Creek service area.
Use for annual report questions.
Fruit Cove
Fruit Cove system area.
Useful for local quality/CCR searches.
Hastings
Hastings system area.
Do not use St. Augustine report if account is Hastings system.
North Beach
North Beach area.
Check report especially after system changes or notices.
Northeast Utilities
Northeast system area.
Open report from county list.
Northwest Utilities
Northwest system area.
Open report from county list.
Ponte Vedra Utility System
Ponte Vedra utility customers.
Match payment/account route and report route.
Sawgrass Grid
Sawgrass Grid system area.
Use exact system report for annual quality data.
Water Quality Reports Boil Water Notices

Utility Assistance for St. Johns County Residents

Who may qualify

St. Johns County lists limited rental and utility assistance for residents with a documented financial crisis.

Assistance can be provided once in an 18-month period.

Main Social Services

200 San Sebastian View, Suite 2300
St. Augustine, FL 32084

Phone: 904-209-6140
Email: socsvcapp@sjcfl.us
Hours: Monday-Friday, 8 AM-6 PM

Do not start unprepared

The county says required fields and required documents must be completed before submitting the DocuSign application.

Required / useful document
Why it matters
Prepare before applying
Documented hardship
Shows crisis reason such as loss of employment, reduced hours, or car repairs.
Letter, proof, notice, employer document, repair bill.
Proof of sustainability
Shows household can continue after assistance.
Income plan, benefit proof, employment proof.
St. Johns County picture ID / driver’s license
Shows county residency and identity.
Current ID.
Last 30 days household income
Eligibility review.
Pay stubs, benefits, income statements.
Last 30 days bank statements
Household financial review.
All household members and accounts.
Past-due utility bill
Shows utility amount owed.
Latest St. Johns County Utility bill and notice.
Social Security cards
Required for all household members.
Gather before applying.
Rental documents if applicable
Needed for rental assistance side of application.
3-day notice, landlord letter, full lease.
Limited Rental & Utility Assistance

Google Map: St. Johns County Utility Department

Use this map for the main Utility Department office at 1205 Florida 16, St. Augustine, FL 32084.

Location
Address
Use for
Utility Department
1205 Florida 16, St. Augustine, FL 32084
Customer service, billing questions, applications, disconnection, rate/form help.
Social Services Main Office
200 San Sebastian View, Suite 2300, St. Augustine, FL 32084
Limited rental and utility assistance application.
Social Services Hastings Office
Hastings Library, 400 Harris Street, Room 401, Hastings, FL 32145
Tuesday-Thursday assistance location.
Victoria Crossing Apartments outreach
75 Stephanie Lane, St. Augustine, FL 32086
Tuesday/Thursday Social Services outreach hours listed by county.
Oaks at St. John Apartments outreach
210 Nettles Lane, Ponte Vedra, FL 32081
Wednesday Social Services outreach hours listed by county.

St. Johns County Water Utility FAQ

What is the St. Johns County water utility phone number?

The main Utility Department phone number is 904-209-2700. For billing/customer service, use Option 4. Toll-free phone is 877-837-2311.

How do I pay my St. Johns County water bill online?

Use the official InvoiceCloud Pay or View Bills portal. Choose the correct St. Augustine or Ponte Vedra item, then use One Time Pay or register/sign in for account tools.

Can I pay by phone?

Yes. Call 1-844-SJCUTIL or 1-844-752-8845. The automated phone system is available 24 hours a day, 7 days a week for payment, balance, and payment history.

What is the St. Johns County Utility Department address?

The Utility Department is at 1205 Florida 16, St. Augustine, FL 32084. Office hours are Monday-Friday, 7:30 AM-4:30 PM.

What should I do if my water was shut off?

Call Customer Service at 904-209-2700, Option 4, Monday-Friday, 7:30 AM-4:30 PM. Do not rely only on online bill pay if disconnected for non-payment.

What is the after-hours emergency number?

For after-hours, weekend, or holiday water/sewer emergencies, call 904-209-2745.

How do I get boil-water notices?

Check the county Boil Water Notices page, use the interactive map, sign up through Alert St. Johns, or call the Boil Water Notice Hotline at 904-209-2731.

How do I start new water or sewer service?

Call Customer Service at 904-209-2700. A deposit is due at application, and a $30.00 new service charge is added to the first month’s bill. New accounts established before noon are turned on the same day.

How do I track my water usage?

Use the Sensus Analytics Customer Portal. You need the account number from your current water bill. The portal can show hourly usage and custom alerts by email or text.

Is this the official St. Johns County Utility website?

No. This is an informational guide. Confirm live account balance, notices, rates, payment posting, forms, emergencies, and service decisions with official St. Johns County Utility Department sources.

30-Second St. Johns County Utility Checklist

Pay: InvoiceCloud → choose St. Augustine or Ponte Vedra → One Time Pay or register → save confirmation.

Call: 904-209-2700 Option 4 for billing; 1-844-752-8845 for phone payment; 904-209-2745 after hours.

Do not pay online first: disconnected for non-payment or door-tagged for returned check.

High bill: Sensus hourly usage → toilets/irrigation/pool check → proof → leak or pool-fill adjustment form.

Safety: boil-water hotline 904-209-2731; 811 before digging; follow irrigation restrictions during Phase III shortage.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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