Spokane Utility Bill Help Desk: Pay, Log In, Call, Fix a High Bill or Get Help
Use this guide like a city utility counter. Pick the problem, use the official route, prepare the right account details, and avoid the mistakes that delay payment posting, shutoff help, drop-box payments, high-bill reviews, and emergency calls.
Start Here: Choose the Correct Spokane Utility Action
Searcher intent |
Best official action |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Latest utility bill, account number, email, payment method. |
New online account requests may take up to two business days for approval. |
|
Pay by phone |
Most recent bill, utility account number, card or bank routing/account details. |
Use MasterCard, Visa, Discover, American Express, checking, or savings transfer. |
|
Past-due balance |
Pay at My Spokane counter, first floor City Hall. |
Bill, ID, payment method, account number, notice, service address. |
City says past-due utility accounts should be paid at the My Spokane counter. |
Billing question |
Account number, service address, bill month, payment proof, question. |
Utility phone support is listed as 7 a.m.-6 p.m.; office hours 8 a.m.-5 p.m. |
|
Water emergency |
Dial 311 or 509-755-CITY. |
Exact address, cross street, water issue, time started, safety risk. |
Use official 311 routing for water and wastewater emergencies. |
U-Help assistance |
Call SNAP at 509-456-SNAP. |
Household details, utility bill, income information, notice if past due. |
U-Help is one-time emergency help for qualified low-income City utility customers. |
Fast rule: if the account is past due, do not use a drop box. Call 311 / 509-755-CITY or go to the My Spokane counter so you know whether payment protects service today.
Official Spokane Utility Info Box
Utility Billing
Utility Billing
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201
Phone: 311 or 509-755-CITY
Email: ubill@spokanecity.org
Water Department
Water Department Administration
914 E North Foothills Dr
Spokane, WA 99207
24-hour water information: 509-625-7800
Email: waterinfo@spokanecity.org
Locality
City: Spokane
County: Spokane County
State: Washington
City utility bills cover water, wastewater, stormwater, and solid waste collection for customers in the city and adjacent areas with City utility services.
Department / route |
Use for |
Phone / email |
Hours / note |
|---|---|---|---|
Utility Billing |
Bill pay, eBill, payment arrangements, new accounts, shutoffs, turn-on, readings, phone-in service. |
Office: Mon-Fri 8 a.m.-5 p.m. Phone: Mon-Fri 7 a.m.-6 p.m. |
|
Pay by phone |
Card, checking, or savings payment by automated phone route. |
Have your recent bill and account number ready before calling. |
|
Water Department Administration |
Water system contact, 24-hour water information, Water Wise Spokane. |
Office listed as Mon-Fri 8 a.m.-4 p.m. |
|
Water repairs |
Repair questions or water system field issue. |
For emergencies, start with 311 routing. |
|
Water tap / meter application |
Water tap, meter application, new service coordination. |
Have permit/project address and contractor details. |
|
Cross Connection Control |
Backflow prevention, annual test, irrigation/boiler/auxiliary source survey. |
Annual backflow testing is required for applicable assemblies. |
|
Water quality |
Water quality reports, contaminant questions, water testing concerns. |
Use the annual Water Quality Report for official testing results. |
|
Solid waste / recycling |
Garbage pickup, cart size, refuse, recycling hotline. |
Utility bill includes solid waste collection charges where applicable. |
|
Utility locates |
Call before digging, fence posts, trees, irrigation, trenching, water line work. |
Contact before disturbing soil. |
Pay or Log In Online: eBill Steps
eBill account
Create a My Spokane account to access online utility billing.
Approval timing
Online account requests are approved and made available within two business days.
Online card payment
City page says online payments can be made free of charge with major credit/debit cards.
Updated daily
eBill account information is updated every 24 hours.
Open the official My Spokane account page
Use the official City account login. Sign in if you already have an account, or create one if you need eBill access.
Use a current utility bill for setup
Have the latest bill handy. The city says eBill signup needs bill information to complete the account setup.
Wait for online account approval
If you do not receive confirmation within two business days, email ubill@spokanecity.org.
Use eBill for current account data
Once active, eBill can show current account information, previous statements, detailed charges, payments, and online payment options.
Official billing links:
Spokane Utility Bill Payment Options
Payment method |
Official detail |
Best for |
Important warning |
|---|---|---|---|
Online eBill |
Pay through the City’s eBill service after creating a My Spokane account. |
Card payment, viewing statements, reviewing charges and payments. |
Account requests can take up to two business days. |
Pay by phone |
Updated toll-free phone payment service: 844-739-0180. |
Fast payment by card, checking, or savings transfer. |
Have bill, account number, card expiration, or routing/account numbers ready. |
Automatic electronic payments |
Set up ACH through eBill or the City account page. |
Recurring payment on due date. |
Begins with next billing cycle after bank information is verified. |
Past-due payment |
City says accounts with past-due balances should be paid at My Spokane counter, first floor City Hall. |
Shutoff notice, service protection, urgent balance issue. |
Do not use drop boxes for past-due balances. |
Drop box |
City Hall external drop box; Avista Utilities at 1411 E Mission Ave; Yoke’s Foods #9 at 3321 W Indian Trail Rd. |
Check payment when not past due. |
Do not put cash in a drop box. |
Pay station |
My Spokane Customer Service Desk; Yoke’s Foods #3 at 210 E North Foothills Dr; Yoke’s Foods #9 at 3321 W Indian Trail Rd. |
In-person payment when you have the original green and white utility bill. |
Pay stations can accept payment only with original green and white utility bill. |
Mail |
Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. |
Routine payment with enough mailing time. |
Not ideal near shutoff, reconnect, or past-due deadline. |
Urgent balance rule: for a past-due or shutoff-related account, call 311 / 509-755-CITY or visit the My Spokane counter before relying on mail, bank bill-pay, or a drop box.
Who Should I Call? Spokane Utility Phone Routing
Water or wastewater emergency
Inside Spokane: 311
Outside city limits: 509-755-CITY
Use for urgent water or wastewater issues.
Billing / shutoff / turn-on
Call: 311 or 509-755-CITY
Use for billing, new accounts, shutoffs, turn-on, readings, and phone-in service.
Water repairs
Call: 509-625-7825
Use for repair questions after you confirm whether the issue is emergency or billing.
Problem |
Call / contact |
What to say |
Have ready |
|---|---|---|---|
Water main break / no water |
311 or 509-755-CITY |
“There is a water emergency at [address/cross street].” |
Address, cross street, when it started, whether neighbors are affected. |
Wastewater emergency |
311 or 509-755-CITY |
“Wastewater is backing up / urgent sewer issue at [address].” |
Fixture affected, basement/floor drain, photos if safe, safety risk. |
Shutoff / turn-on / new account |
311 or 509-755-CITY |
“I need help with shutoff, turn-on, or a new utility account.” |
Account number, service address, owner/tenant details, payment proof. |
Water tap / meter application |
“I need water tap or meter application guidance for [project address].” |
Permit/project address, parcel, contractor, site plan if available. |
|
Backflow / cross connection |
“I need help with backflow testing / annual test / notice.” |
Notice, assembly type, tester report, irrigation/boiler/well details. |
|
Water Wise Spokane |
“I need rebate, watering rule, sprinkler check, or conservation help.” |
Address, irrigation type, question, rebate interest. |
|
U-Help assistance |
“I need U-Help emergency utility bill assistance.” |
Bill, notice, income details, household information. |
Account Updates, Tenants and Owner Responsibility
Who gets the bill?
The property owner or property management firm is sent the original monthly bill and is ultimately responsible for the utility bill.
Can a tenant pay?
Yes. Payments can be accepted from owners, property management companies, tenants, or third parties.
Duplicate tenant bill
Upon request, the City can issue a duplicate bill to a tenant.
To update account information: use the utility billing account number as shown on the most recent statement and enter the street address exactly as it appears on the statement.
What Is on a Spokane Utility Bill?
Water
Water service and water consumption based on meter units.
Wastewater
Monthly wastewater charge and applicable usage/capital items.
Stormwater
Inside-city stormwater charge where applicable.
Solid waste
Refuse cart, recycling, and optional food/yard waste service.
Bill line / topic |
Meaning |
Searcher question answered |
|---|---|---|
Monthly bill |
Residential City of Spokane utility customers receive monthly bills for water, sewer, and refuse. |
“How often does Spokane bill utilities?” |
Water unit |
Water meters measure cubic feet; one billing unit equals 100 cubic feet, about 748 gallons. |
“How do I read water usage?” |
Water Service |
Monthly fixed water service charge. |
“Why do I have a water charge even with low use?” |
Wastewater |
Monthly wastewater charge; some low-use single-family residential customers may get a $10/month discount. |
“What is the wastewater discount?” |
Stormwater |
Monthly charge inside city limits; not applicable outside city limits in the residential rate table. |
“Why is stormwater on my bill?” |
Water-Wastewater Capital |
Capital charge for water/wastewater infrastructure; prorated if only one service is received. |
“What is the capital charge?” |
20% utility tax |
City FAQ says utility bills include a 20% tax calculated on gross revenues of water, wastewater, and solid waste utilities. |
“Are taxes included in Spokane utility bills?” |
Budget billing |
Option to spread utility amounts evenly across all months of the year. |
“Can I make bills more predictable?” |
2026 Spokane Utility Rates People Search For
Inside-city monthly base
Wastewater: $39.79
Water Service: $20.07
Stormwater: $5.60
Water-Wastewater Capital: $36.30
Outside-city monthly base
Wastewater: $69.63
Water Service: $30.11
Stormwater: N/A
Water-Wastewater Capital: $41.60
Low-use credit
Some single-family residential customers who use less water receive a $10/month wastewater bill discount, equal to $120/year.
2026 residential item |
Inside city |
Outside city |
What it means |
|---|---|---|---|
Water use step 1: 1-6 units / 0-600 cubic feet |
$0.3775 per unit |
$0.5663 per unit |
Lowest monthly usage tier. |
Water use step 2: 6-12 units / 600-1,200 cubic feet |
$0.7988 per unit |
$1.1983 per unit |
Middle-low usage tier. |
Water use step 3: 12-25 units / 1,200-2,500 cubic feet |
$1.0746 per unit |
$1.6119 per unit |
Moderate household usage. |
Water use step 4: 25-45 units / 2,500-4,500 cubic feet |
$1.6989 per unit |
$2.5483 per unit |
High use, often outdoor watering or leaks. |
Water use step 5: over 45 units / 4,500+ cubic feet |
$2.4436 per unit |
$3.6656 per unit |
Highest tier; check irrigation, toilets, leaks, and summer usage. |
30-gallon refuse cart |
$24.96/month |
Service-dependent |
Smallest listed single-family refuse cart. |
60-gallon refuse cart |
$45.20/month |
Service-dependent |
Mid-size refuse cart. |
90-gallon refuse cart |
$66.01/month |
Service-dependent |
Largest listed single-family refuse cart. |
Food and yard waste cart |
$19.37/month |
Service-dependent |
Optional service; weekly March-November plus listed winter pickup weeks. |
Budget billing: call 311 or 509-755-CITY, Monday-Friday 7 a.m.-6 p.m., if you want to spread bills more evenly across the year.
High Water Bill: What to Check Before Calling
Likely causes
- Toilet or tap leak.
- Consecutive estimated readings followed by an accurate reading.
- More people living in the home.
- Hot, dry summer and outdoor watering.
- Irrigation or hose left running.
Meter location
Most Spokane water meters are in the basement, often along the front wall and near the floor. Some meters are in meter boxes.
Safety note: the City does not recommend entering a meter box because of potential safety hazards.
Symptom |
Check first |
What to ask the City |
|---|---|---|
Bill suddenly jumped |
Toilets, taps, irrigation, outside faucets, estimated-vs-actual read. |
“Was this an actual read, and what months caused the increase?” |
Usage high during summer |
Outdoor watering schedule, sprinklers, hoses, hot/dry weather. |
“Which usage tier did I reach, and can Water Wise help reduce usage?” |
Meter is in a box |
Do not enter unsafe meter boxes. |
“Can Water Department advise on safe meter access?” |
Tenant says bill is wrong |
Owner/manager account info, duplicate tenant bill, recent occupancy change. |
“Who is listed as responsible party, and can a duplicate bill be issued?” |
Low-income / past-due |
U-Help eligibility, repayment plan, good-faith payment. |
“Can I apply for U-Help or a payment plan before service action?” |
Past-Due Bill, U-Help, Payment Plan and Extreme Heat Rule
U-Help
U-Help provides one-time emergency financial assistance to qualified low-income households for City utility bills including water, wastewater, stormwater, and garbage.
Call SNAP: 509-456-SNAP
Repayment plan
Customers can apply for interest-free payment plans to get caught up. Renters may apply, but the City must request owner authorization before approval.
A good-faith payment may be required based on payment history.
Extreme heat advisory
If the National Weather Service has issued an extreme heat advisory for the Spokane water service area and you are currently without service, call 311 or 509-755-2489 to discuss restoring water service.
Need |
Official route |
Prepare |
|---|---|---|
Emergency utility assistance |
Call SNAP at 509-456-SNAP. |
Utility bill, household income, past-due notice, service address. |
Payment plan |
Account number, payment history, good-faith payment ability. |
|
Senior / disabled credit |
Call 311 or review City credit information. |
Spokane County active property tax exemption if applicable. |
Budget billing |
Call 311 or 509-755-CITY. |
Account number and request to spread billing amounts evenly across months. |
Water Quality, Lead Pipes, PFAS and Official Reports
Water quality testing
The City says Spokane water is tested more than 2,000 times each year for 200 contaminants and meets or exceeds state and federal drinking water safety regulations.
Lead pipe status
The City says Spokane has no lead pipes within its water system and completed replacement of remaining lead service lines in July 2018.
Annual reports
Use the official Water Quality page for the 2025 Water Quality Report, older reports, and technical water quality information.
Concern |
Official detail |
Contact / action |
|---|---|---|
Water quality report |
Annual Water Quality Reports are listed by year on the City water quality page. |
|
PFAS |
The City says it has implemented updated testing and monitoring procedures for PFAS contaminants. |
Review the current Water Quality Report and technical information. |
Lead pipes |
City replaced 486 service lines between May 2016 and July 2018; remaining lead service lines were completed by July 2018. |
|
Water quality phone |
City water quality resource number. |
|
EPA drinking water hotline |
National Safe Drinking Water Hotline. |
|
Spokane Regional Health District |
Local public health contact listed in City water resources. |
|
WA DOH Eastern Region drinking water |
State drinking water program regional office. |
Water Wise Spokane: Outdoor Watering Rules
Level 1 every summer
- Applies June 1-Oct. 1.
- No outdoor watering from 10 a.m.-6 p.m.
- Limit watering to no more than 4 days per week.
- Suggested best practice: no more than 2 total hours watering per day.
Level 2 drought response
- Applies when drought emergency is declared.
- Trigger includes Spokane River below 1,000 CFS.
- No watering 10 a.m.-6 p.m.
- Limit watering to no more than 2 days per week.
- No hardscape cleaning with water.
Allowed exceptions
The City notes exemptions for trees, newly planted landscapes, vegetable gardens, and wildfire-risk mitigation.
Water Wise: 509-625-7800 / waterwise@spokanecity.org
Bill-saving tip: outdoor watering is one of the easiest ways to push water usage into higher 2026 rate tiers. Check your tier, watering days, sprinkler leaks, and Water Wise rebates before assuming the bill is wrong.
Backflow and Cross-Connection: Do Not Ignore the Notice
Who may need annual testing?
- Irrigation or sprinkler system.
- Boiler.
- Auxiliary water source such as well or rainwater system.
- Commercial, multifamily, or other property with backflow assembly.
What happens if you skip it?
- Backflow assemblies must be tested every year.
- City sends reminders 60 days before, 30 days before, and final hand-delivered notice after noncompliance.
- Noncompliance can result in water service being shut off.
- Hose bib vacuum breakers do not meet Spokane’s testable assembly requirement.
Map: Spokane Utility Billing and Water Department
Place |
Address |
Use for |
|---|---|---|
Spokane City Hall / Utility Billing |
808 W Spokane Falls Blvd, Spokane, WA 99201 |
My Spokane counter, billing office, mail payment, past-due payment route. |
Water Department Administration |
914 E North Foothills Dr, Spokane, WA 99207 |
Water department administration and water information. |
Avista Utilities drop box |
1411 E Mission Ave, Spokane, WA |
Listed utility bill drop box location for non-past-due check payments. |
Yoke’s Foods #3 pay station |
210 E North Foothills Dr, Spokane, WA |
Pay station; original green and white utility bill required. |
Yoke’s Foods #9 pay station / drop box |
3321 W Indian Trail Rd, Spokane, WA |
Pay station and listed drop box; do not use drop box for past-due balance. |
Spokane Water Utilities FAQ
What is the Spokane utility bill pay login?
Use the official My Spokane account page for eBill access. New online utility account requests may take up to two business days for approval.
What phone number do I call for Spokane utility billing?
Dial 311 from inside Spokane or call 509-755-CITY (2489) from outside city limits. Utility billing phone support is listed Monday-Friday, 7 a.m.-6 p.m.
What is the Spokane pay-by-phone number?
The updated City utility bill pay-by-phone number is 844-739-0180. Have your latest bill, account number, and card or bank details ready.
Where is Spokane Utility Billing located?
Utility Billing is at Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. Office hours are listed as Monday-Friday, 8 a.m.-5 p.m.
How often are Spokane residential utility bills sent?
The City FAQ says residential customers receive a monthly bill for water, sewer, and refuse.
What does a Spokane utility bill include?
City utility bills include charges for water, wastewater, stormwater, and solid waste collection.
Can I pay online for free?
The City payment options page says eBill users can make online payments free of charge with MasterCard, Visa, Discover, or American Express credit/debit cards.
Where can I pay a past-due Spokane utility bill?
The City says utility accounts with past-due balances should be paid at the My Spokane counter on the first floor of City Hall.
Can I put cash in a Spokane utility drop box?
No. The City payment page says not to put cash in a drop box. It also says drop boxes should be used only if there is no past-due balance.
Who do I call for a water emergency?
Call 311, or 509-755-CITY (2489) if calling from outside city limits.
Why is my Spokane water bill suddenly high?
Common causes listed by the City include leaks in toilets or taps, estimated readings followed by accurate readings, more people in the house, and dry/hot summer water use.
Where is my Spokane water meter?
The City says most water meters are in basements, often along the front wall near the floor. Some are in meter boxes, but the City does not recommend entering meter boxes due to safety hazards.
Does Spokane have lead pipes?
The City says Spokane has no lead pipes within its water system and completed replacement of all remaining lead service lines in July 2018.
What are Spokane outdoor watering rules?
Level 1 rules apply June 1-Oct. 1 and include no outdoor watering between 10 a.m. and 6 p.m. and no more than four watering days per week. Level 2 drought rules are stricter when declared.
Who can help with a Spokane utility bill I cannot pay?
Call SNAP at 509-456-SNAP (7627) for the City’s U-Help emergency utility assistance program. You can also ask Utility Billing about payment plans.
Is this the official Spokane Water Utilities website?
No. This is an informational guide. Confirm live balances, shutoff status, account access, payment posting, office closures, and emergency instructions with official City of Spokane sources.
30-Second Spokane Utility Checklist
Pay/login: My Spokane/eBill → account setup may take two business days → online account updates every 24 hours.
Phone payment: 844-739-0180 → recent bill, account number, card or bank details.
Billing help: 311 inside Spokane or 509-755-CITY outside city limits → ubill@spokanecity.org.
Past due: use My Spokane counter at City Hall; do not rely on drop boxes.
High bill: check toilets, taps, irrigation, estimated reads, household size, and summer watering before calling.
Water quality: use the annual Water Quality Report, Water Quality phone 509-742-8166, or Water Department at waterinfo@spokanecity.org.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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