Allen Water Utilities Desk: Pay, Log In, Call or Track Usage Fast
Use this guide when your utility account is with the City of Allen, Texas. It explains the official WaterSmart payment and usage portal, one-time payment without login, start or cancel service through Citizen Self Service, Utility Billing phone and email, 2026 water and sewer rates, deposit and disconnection charges, outside-city surcharge, watering-day lookup, WaterSmart leak alerts, stormwater reporting, water-quality contacts and City Hall map.
Start Here: Choose the Right Allen Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Use Allen WaterSmart. |
Water account number, service address, email/login and payment method. |
WaterSmart is the current customer portal for usage, bills, balances and automatic payments. |
Pay without logging in |
Click “Pay My Bill” on WaterSmart for one-time payment. |
Account details from the current bill. |
This is best for quick payment when you do not need usage history. |
Track usage or leak alerts |
Log in to WaterSmart and review near-real-time consumption, bills, balances and alerts. |
Account login plus accurate household/business profile details. |
Update household occupants or business-use profile so comparisons are more useful. |
Start or cancel utility service |
Use Citizen Self Service. |
Service address, contact details, move date and documents requested by the portal. |
Allen says Citizen Self Service is for start and terminate service only; payments moved to WaterSmart. |
Billing or service setup help |
Call 214-509-4560 or email COAutilities@allentx.gov. |
Account number, service address, payment proof, bill date and callback number. |
Use this for WaterSmart help, account access, start/cancel support and billing questions. |
Water quality / water system question |
Call Allen Water Utilities at 214-509-4502. |
Service address, taste/odor/color details, date/time and whether neighbors are affected. |
The annual water-quality report lists this number for additional information. |
Trash cart count or senior trash discount |
Call Utility Billing at 214-509-4560; CWD trash service issues route to 972-392-9300 option 2. |
Utility bill, cart count, age/discount proof if applicable. |
Trash and drainage charges can appear on the utility bill, even though they are not water usage. |
Stormwater pollution / illicit discharge |
Call 214-509-4512 or use MyAllen request tools. |
Exact location, issue type, photos if safe and time observed. |
Do not put pool water, yard waste, chemicals, oils or trash into storm drains. |
Portal check: Allen’s older online-payment references may still appear in search results. For current utility bill pay, use WaterSmart. Use Citizen Self Service only for starting or terminating service unless the City directs you otherwise.
Official Allen Utility Billing Contact Box
Utility Billing / City Hall
City Hall:
305 Century Parkway
Allen, TX 75013
Utility Billing: 214-509-4560
Email: COAutilities@allentx.gov
City Hall main: 214-509-4100
Water Utilities / Quality
Water Utilities contact from report:
214-509-4502
Spanish assistance:
214-509-4500
Use for annual water-quality report questions, system information and water-quality concerns.
Related Utility Numbers
CWD trash / recycling:
972-392-9300 option 2
Stormwater pollution:
214-509-4512
Household hazardous waste:
214-509-4551
Contact route |
Use for |
Best user action |
|---|---|---|
Utility Billing, WaterSmart help, start/cancel service support, trash cart count on bill, deposit, disconnection, payment posting and account questions. | Have account number, service address and payment confirmation ready. | |
Non-urgent utility billing, start/terminate-service support and account questions. | Include account number, service address, phone number and a clear subject line. | |
Online bill pay, one-time payment, account balance, automatic payments, water usage and leak/usage alerts. | Use “Pay My Bill” for quick payment or login for full account tools. | |
Start and terminate utility service only. | Do not use this as the main utility-payment portal. | |
Water-quality report questions, water system details, water loss audit questions and water-utility information. | Use for quality/system questions, not password resets. | |
Stormwater illicit discharge / storm drain pollution reporting. | Report exact location and what entered the drain. |
Bill Pay and Login: WaterSmart, One-Time Payment and Automatic Payments
WaterSmart login
View usage, bills, balances, payment history, account profile and automatic payments.
One-time payment
Click “Pay My Bill” from WaterSmart if you want to pay without logging in.
Usage insights
WaterSmart compares use by household or business profile and can help spot abnormal use.
Online fee
The 2026 fee schedule lists a $2 online transaction administrative fee.
Open the current City payment portal
Go to Allen WaterSmart. Confirm it says City of Allen and WaterSmart before entering account or payment information.
Choose login or “Pay My Bill”
Use login if you want water usage, bills, balances, automatic payments and profile tools. Use “Pay My Bill” for a one-time payment without logging in.
Match the account before submitting
Confirm account number, service address, balance and payment amount. If you manage more than one Allen address, make sure the correct service address is selected.
Save confirmation and check for fees
Save the confirmation number, payment date, amount and account number. If a deadline, late balance or disconnection issue exists, call Utility Billing after paying.
Payment / account route |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
WaterSmart login | Access water usage, bills, balances, automatic payments and account tools. | Regular customers who want history, alerts and usage tracking. | Do not use Citizen Self Service as the main bill-pay system. |
WaterSmart Pay My Bill | One-time payment without logging in. | Fast payment when you have bill/account details. | Verify service address before submitting. |
Automatic payments | WaterSmart supports automatic payments and account balance tools. | Avoiding missed due dates. | Confirm enrollment is active before assuming future drafts will happen. |
Online transaction | 2026 fee schedule lists a $2 online transaction administrative fee. | Customers choosing online payment convenience. | Separate City bill charges from portal/transaction fees. |
Citizen Self Service | Start and terminate utility service only. | Move-in and move-out service requests. | Payments have moved to WaterSmart. |
Utility Billing phone/email | 214-509-4560 and COAutilities@allentx.gov. | Account help, service setup, billing correction and payment posting. | Include account number and service address in email. |
Old saved links or bank bill pay | Older portal references may still exist online or in saved browser/bookmark history. | Only after confirming the City’s current payee/account details. | Old account/payment routes can delay posting or cause a missed payment. |
Official payment and account links:
Start, Cancel or Update Allen Utility Service
Start service
- Use Citizen Self Service for start-service requests.
- Have the service address and move-in date ready.
- Use Utility Billing support if you cannot create an account.
- Expect a deposit unless the City says it does not apply.
- After service is active, use WaterSmart for payment and usage tracking.
Cancel service
- Use Citizen Self Service to terminate service.
- Give final service date and forwarding contact information.
- Keep confirmation after submitting the cancellation.
- Do not cancel automatic payments until final balance/refund is clear.
- Check for trash cart, sewer, drainage or final billing items.
Owner / renter note
- Make sure the name, service address and mailing address are correct.
- Tenants should check lease language for utility responsibility.
- Property managers should verify each address before paying.
- New residents should update WaterSmart profile details.
- Buyers/sellers should verify final utility balance before closing.
Service item |
Official route / amount |
Micro-step |
|---|---|---|
Start service portal | Citizen Self Service. | Use it only for starting service, not normal bill payment. |
Terminate service portal | Citizen Self Service. | Submit before move-out and keep confirmation. |
Utility Billing help | 214-509-4560 / COAutilities@allentx.gov. | Use if the portal cannot verify the address or account. |
Water/sewer deposit | $100. | Ask whether it applies to your account and when it is refunded or credited. |
Disconnection fee | $40. | Pay before disconnection risk when possible. |
Additional deposit after repeat disconnections | $50 refundable deposit for each second/subsequent disconnection per calendar year. | Budget for this if service has been disconnected more than once in a year. |
Reconnection after disconnection | Additional $50 deposit is due at restoration when applicable. | Ask for exact amount before paying. |
Outside-city water/sewer service | 25% surcharge on water and sewer base fees and volumetric rates. | Confirm whether the service address is inside or outside Allen city limits. |
2026 Allen Water and Sewer Rates
Allen’s current fee schedule lists monthly minimum water charges that include the first 1,500 gallons, plus water volume charges for use above 1,500 gallons. Sewer charges also include minimum charges and volumetric rates. Outside-city accounts receive a 25% surcharge on water and sewer base and volumetric rates.
5/8″ water base
$24.84 monthly minimum, including first 1,500 gallons.
Residential water
$5.76-$11.25 per 1,000 gallons above 1,500 gallons.
Single-family sewer
$42.90 monthly minimum plus $5.23 per 1,000 gallons up to 10,000 gallons.
Outside-city surcharge
25% added to water and sewer base fees and volumetric rates.
Monthly water minimum by meter size |
2026 amount |
Bill-reading note |
|---|---|---|
5/8-inch meter | $24.84 | Common small residential meter; includes first 1,500 gallons. |
3/4-inch meter | $37.26 | Larger residential/small commercial meter. |
1-inch meter | $62.10 | Larger service. |
1 1/2-inch meter | $124.20 | Larger commercial or irrigation-type service. |
2-inch meter | $198.72 | Large meter fixed charge. |
3-inch standard / fire hydrant meter | $397.44 | High-capacity meter category. |
4-inch meter | $621.00 | Large commercial/institutional service. |
6-inch meter | $1,242.00 | Largest listed monthly minimum in this section. |
Residential water volume above first 1,500 gallons |
2026 rate |
High-bill clue |
|---|---|---|
1,501-15,000 gallons | $5.76 per 1,000 gallons | Normal-to-moderate household use tier. |
15,001-25,000 gallons | $7.20 per 1,000 gallons | Outdoor watering, pool fill or extra occupants may push usage here. |
25,001-50,000 gallons | $9.00 per 1,000 gallons | Check irrigation system and leak alerts. |
Over 50,001 gallons | $11.25 per 1,000 gallons | Highest regular residential tier; investigate quickly. |
Non-residential 1,501-4,000 gallons | $3.797 per 1,000 gallons | Small business/commercial use line. |
Non-residential over 4,000 gallons | $4.96 per 1,000 gallons | Commercial high-use line. |
Irrigation / fire protection over 1,500 gallons | $9.66 per 1,000 gallons | Irrigation meters can raise summer bills quickly. |
Sewer charge |
2026 amount |
Bill-reading note |
|---|---|---|
Single-family / separately metered residential minimum | $42.90 monthly minimum, first 1,500 gallons included | Common residential sewer base line. |
Single-family sewer volume | $5.23 per 1,000 gallons from 1,500-10,000 gallons | Maximum sewer charge listed at $86.95 per month. |
Schools / municipal minimum | $46.11 monthly minimum, first 1,500 gallons included | Special account category. |
Schools / municipal volume | $6.11 per 1,000 gallons over 1,500 gallons | Use for school/municipal accounts. |
Other than residential, mobile home parks, apartments, commercial and industrial minimum | $52.74 monthly minimum, first 1,500 gallons included | Non-residential/multi-unit category. |
Other than residential volume | $6.90 per 1,000 gallons over 1,500 gallons | Commercial/multi-family usage line. |
Trash enclosure sanitary sewer drain, single 10×10 | $24.82 | Special drainage/washdown facility item. |
Trash enclosure sanitary sewer drain, single 10×20 | $49.64 | Special facility item. |
Rate-check tip: a City of Allen utility bill may include water minimum, water volume, sewer minimum, sewer volume, drainage, solid waste, online transaction fee, deposit, disconnection fee, additional deposit or outside-city surcharge. Separate each line before calling the total a “water bill increase.”
Deposits, Disconnection, Drainage, Trash and Other Utility Bill Lines
Fee / bill line |
2026 amount / rule |
What it means |
|---|---|---|
Online transaction administrative fee | $2.00 | Listed for online transactions; separate from water/sewer usage. |
Waterworks / sanitary sewer deposit | $100 | New-service or qualifying account deposit. |
Disconnection fee | $40 | Fee tied to disconnection process. |
Additional deposit after repeat disconnection | $50 refundable deposit for each second or subsequent disconnection per calendar year | Can be due when service is restored after repeated disconnection. |
Customer-requested water meter test | $20 | Ask whether it applies before requesting a test. |
Temporary utility connection | $20 for 7 days | Special temporary-connection case. |
Single-family residential drainage service | $4.50 per dwelling | Stormwater/drainage line, not water consumption. |
Residential solid waste to City | $19.52 monthly | City portion of residential trash/recycling service. |
Residential solid waste to CWD | $10.06 monthly | CWD collection portion. |
Residential HHW to City | $0.57 monthly | Household hazardous waste line. |
Senior residential solid waste rate | $15.62 monthly plus $0.46 HHW line | Senior discount may apply if eligibility is approved. |
Outside-city water/sewer service | 25% surcharge | Applies to base fees and volumetric rates for outside-city water and sewer accounts. |
Trash cart tip: Allen’s 2026 trash guidance tells customers to verify the number of trash and recycling carts shown on the utility bill. If the bill shows the wrong number of carts, call Utility Billing at 214-509-4560. For CWD collection service issues, call 972-392-9300 option 2.
Late Balance, Disconnection, Extra Deposit and Payment Posting
Disconnection fee
The current fee schedule lists a $40 disconnection fee.
Repeat disconnection
A $50 refundable additional deposit can apply after the second or later disconnection in a calendar year.
Online fee
The fee schedule lists a $2 online transaction administrative fee.
Call before cutoff
Use Utility Billing to verify exact balance and posting when service is at risk.
Situation |
Why it matters |
Best action |
|---|---|---|
Payment made close to deadline | Posting and account status may not update instantly in every channel. | Save confirmation and call 214-509-4560 if service risk exists. |
Account shows disconnection fee | Fee schedule lists disconnection fee at $40. | Ask whether the fee has already been added to the required balance. |
Second or later disconnection in same calendar year | Additional refundable deposit can be $50 each time. | Confirm total due before expecting restoration. |
Automatic payment failed | Card/bank changes or portal migration can cause missed drafts. | Make one-time WaterSmart payment, update method and verify AutoPay status. |
Bank bill pay uses old details | Old payee/account information may delay payment. | Use current WaterSmart and latest bill data. |
Tenant or property manager paid wrong account | Multiple addresses can be confused. | Match service address and account number before paying. |
Outside-city customer | 25% surcharge may make the bill look higher than an inside-city comparison. | Confirm city-limit/service category with Utility Billing. |
High Bill, WaterSmart Usage, Leak Alerts and Watering Days
WaterSmart data
Use WaterSmart to review usage, bills, balances and profile-based comparisons.
Near-real-time use
Allen’s water report describes WaterSmart as a resource for near-real-time data and leak alerts.
Watering day
Allen observes assigned watering days from April 1 through October 31.
Rebates and help
Residential H2Ome Improvement Rebates, sprinkler evaluations and watering variances may help conserve.
High-bill clue |
Fast check |
What to ask Allen Utility Billing |
|---|---|---|
WaterSmart shows continuous use | Check overnight usage and leak alerts. | Does the pattern look like a toilet, irrigation valve or service-line leak? |
Usage jumped into higher residential tier | Compare gallons above 15,000, 25,000 or 50,000 gallons. | Which tier caused the bill increase? |
Irrigation meter or sprinkler use | Check watering schedule, broken heads, runoff and controller days. | Is this irrigation/fire-protection water charged at the irrigation rate? |
Wrong household profile | WaterSmart comparisons depend on household/business details. | Update occupants or business profile so estimates are useful. |
Toilet leak | Use dye in toilet tank and see if color appears in bowl without flushing. | Does usage appear constant across multiple hours? |
Pool, hose or outdoor cleanup | Check pool fill, hose bibs, pressure washing and landscape watering. | Was the usage tied to a one-time outdoor event? |
Sewer charge seems high | Separate water and sewer lines; single-family sewer maximum is listed at $86.95 per month. | Is the sewer bill capped or based on the current usage line? |
Bill increase not caused by usage | Check online fee, deposit, disconnection fee, trash, drainage and outside-city surcharge. | Which line changed from the prior bill? |
Water Quality, NTMWD Supply, Lead Inventory and Stormwater
Superior rating
Allen’s public water system is rated “Superior” by the Texas Commission on Environmental Quality.
Wholesale supply
Allen buys treated water from North Texas Municipal Water District, which treats water from regional sources including Lavon Lake and Bois d’Arc Lake.
No lead service lines listed
The 2025 report says Allen completed its service-line inventory and had no lines classified as Lead, Unknown or galvanized requiring replacement.
Water topic |
Official context |
User action |
|---|---|---|
Annual water-quality report | Allen’s report says the City-owned distribution and wastewater utility purchases wholesale treated water from NTMWD. | Use the current Consumer Confidence Report before making water-safety claims. |
Water source | NTMWD raw-water sources include Lavon Lake, Bois d’Arc Lake, Lake Texoma, Jim Chapman Lake, Lake Tawakoni and East Fork Wetland sources. | Use NTMWD source-water information for regional supply questions. |
System scale | The report lists two pump stations, five ground storage tanks, five elevated tanks, more than 511 miles of water mains and 33,795 metered connections. | Call 214-509-4502 for local water-system questions. |
Chloramines | NTMWD uses chloramines as disinfectant; dialysis and fish-tank users need special handling. | Contact medical provider or aquarium professional before using untreated tap water for those uses. |
Lead/copper | The 2025 report states there was no lead/copper violation and lists the completed service-line inventory result. | Use City report and EPA/TCEQ resources if concerned about older household plumbing. |
Water loss audit | The 2024 water loss audit estimated 762,006,675 gallons of water loss. | Questions about the audit can be routed to 214-509-4502. |
WaterSmart alerts | The report promotes WaterSmart for near-real-time use data, leak alerts and estimated monthly bills. | Set alerts before summer irrigation season. |
Stormwater pollution | City trash guidance warns against dumping yard waste, pool water, medication and chemicals into storm drains. | Report illicit discharge at 214-509-4512 or through MyAllen. |
Local Notes: WaterSmart, Trash, Drainage, Drought Rates and City-Limit Surcharge
Local issue |
Why it matters |
Best next step |
|---|---|---|
WaterSmart is now central | The City’s current utility payment and usage experience is through WaterSmart. | Use WaterSmart for bills, balances, one-time payment, AutoPay and usage alerts. |
Citizen Self Service is limited | City search results identify it as “Start and Terminate Service ONLY.” | Use it for move-in/move-out, not routine bill payment. |
Outside-city surcharge | Fee schedule adds 25% surcharge to water and sewer base and volumetric rates outside Allen city limits. | Confirm whether the service address is inside city limits before comparing bills. |
Drought / emergency rates | The fee schedule includes drought/emergency water-rate language tied to NTMWD recommendations or requested surcharges. | Check City notices during drought or NTMWD conservation stages. |
Trash charges on water bill | CWD and City trash/recycling lines can appear on the utility bill. | Call CWD for collection problems and Utility Billing for wrong cart count on bill. |
Drainage fee | Residential drainage service charge is a separate utility line. | Do not confuse drainage fee with water usage. |
Senior trash discount | Allen’s trash guide says residents 65+ may be eligible for a 20% waste-service discount. | Apply through Utility Billing / City Hall or official City instructions. |
Storm drains | Pool water, yard waste, oils, chemicals and trash should not be discharged to storm drains. | Report pollution through MyAllen or 214-509-4512. |
Map: Allen City Hall / Utility Billing
Location / route |
Address or phone |
Use for |
|---|---|---|
Allen City Hall | 305 Century Parkway, Allen, TX 75013 | City Hall and Utility Billing reference point. |
Utility Billing | 214-509-4560 / COAutilities@allentx.gov | Billing, payment posting, service start/cancel help, deposits and cart count on bill. |
WaterSmart | allentx.watersmart.com | Pay bill, one-time payment, usage, bills, balances and automatic payments. |
Citizen Self Service | selfservice.cityofallen.org | Start or terminate utility service. |
Water Utilities / quality | 214-509-4502 | Annual report, water quality, water system and water loss audit questions. |
Stormwater pollution | 214-509-4512 | Report illicit discharge or storm-drain pollution. |
CWD trash service | 972-392-9300 option 2 | Trash and recycling service issues. |
Allen Water Utilities FAQ
What is the Allen water utility billing phone number?
Call City of Allen Utility Billing at 214-509-4560 for water bill, WaterSmart, payment posting, start or cancel service support, deposits, disconnection fees and account questions.
Where do I pay my Allen water bill online?
Use the official Allen WaterSmart portal at allentx.watersmart.com. WaterSmart lets customers access water usage, bills, balances, automatic payments and one-time payment through the “Pay My Bill” option.
Can I pay an Allen water bill without logging in?
Yes. On the Allen WaterSmart welcome page, click “Pay My Bill” for a one-time payment without logging into a full customer account.
Is Citizen Self Service the Allen utility payment portal?
No. Allen’s Citizen Self Service page is for starting and terminating utility service only. The City moved online and automatic utility billing payments to WaterSmart.
How do I start or cancel Allen utility service?
Use the City of Allen Citizen Self Service portal for start or terminate service requests. If you need help creating an account or completing the service request, contact Utility Billing at 214-509-4560 or COAutilities@allentx.gov.
What is the 2026 Allen residential water rate?
The 2026 fee schedule lists a 5/8-inch monthly water minimum of $24.84, including the first 1,500 gallons. Residential water volume above 1,500 gallons is $5.76, $7.20, $9.00 or $11.25 per 1,000 gallons depending on usage tier.
What is the 2026 Allen sewer rate?
The single-family or separately metered residential sewer minimum is $42.90 per month, including the first 1,500 gallons. The sewer volume charge is $5.23 per 1,000 gallons from 1,500 to 10,000 gallons, with a listed maximum sewer charge of $86.95 per month.
How much is the Allen water/sewer deposit or disconnection fee?
The 2026 fee schedule lists a $100 waterworks/sanitary sewer deposit and a $40 disconnection fee. A $50 refundable additional deposit can apply for each second or subsequent disconnection in a calendar year.
Who do I call about Allen water quality?
Call Allen Water Utilities at 214-509-4502 for water-quality report questions, system information and water loss audit questions. The 2025 report also lists Spanish assistance at 214-509-4500.
How can I check Allen watering days or leak alerts?
Use WaterSmart for near-real-time usage and leak alerts, and use the City’s watering-day lookup for assigned watering days. Allen observes watering days from April 1 through October 31.
30-Second Allen Water Checklist
Pay/Login: use WaterSmart → log in for usage, bills and AutoPay, or click “Pay My Bill” for one-time payment.
Start/Cancel: use Citizen Self Service only for starting or terminating utility service.
Call: Utility Billing 214-509-4560; Water Utilities / water quality 214-509-4502; Spanish assistance 214-509-4500; stormwater pollution 214-509-4512.
Email: COAutilities@allentx.gov for billing, account and start/terminate-service help.
Visit: Allen City Hall, 305 Century Parkway, Allen, TX 75013.
Rates: 5/8-inch water minimum is $24.84; residential usage above 1,500 gallons ranges from $5.76 to $11.25 per 1,000 gallons; single-family sewer minimum is $42.90.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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