Aiken Water Utility 2026: Bill Pay, Login & Phone

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Aiken SC • water bill pay • sewer • stormwater • garbage • Click2Gov • 2026 portal notes

Aiken Water Utility Quick Desk: Pay, Log In, Call, Start Service or Report a Water/Sewer Issue

This guide is for City of Aiken, South Carolina utility customers. Use it to pay a water, sewer, stormwater, garbage and recycling bill, access the Click2Gov utility portal, call the correct billing office, pay by phone, start or stop service, set up Auto Pay, understand the monthly due date and 10% penalty, restore service after disconnection, check sewer averaging, request leak help, report broken water or sewer lines, review water quality reports, and avoid confusing City of Aiken service with Aiken County-area water districts.

Pay / View Bill Billing 803-642-7603 Water/Sewer 803-642-7617 After Hours 803-642-7620

Start Here: What Do You Need?

Billing office803-642-7603 option 2
Phone payment803-642-7603 option 1
Water/sewer issue803-642-7617
After-hours emergency803-642-7620
User intent
Best official action
Have ready
Aiken-specific detail
Pay Aiken water bill online
Use the City’s Click2Gov utility portal from the Water Billing page.
Account number, route number if setting up account, service address, payment method.
For one-time payment, choose “One Time Payment” and follow prompts.
View bill/account history online
Create a portal account, confirm email, then add your utility account.
Email, password, account number, route number.
After the account is added, the portal shows additional bill/account options.
Pay by phone
Call 803-642-7603 and choose option 1.
Account number and payment method.
Use option 2 instead when you need staff help with billing or service.
Speak with billing office
Call 803-642-7603 option 2 or visit 111 Chesterfield St. South.
Bill, account number, service address, payment confirmation, ID if needed.
Billing office hours are Monday-Friday, 8:10 a.m.-5 p.m., excluding City-observed holidays.
Start water service
Use the Water Turn On/Off form or visit the billing office.
Service address, requested date, account-holder information, landlord/occupancy details if needed.
Service should be requested at least one full business day before needed.
Stop water service
Use Water Turn On/Off form, call 803-642-7603 option 2, or visit the office.
Account number, service address, stop date, forwarding address.
Final-bill forwarding address is important when closing the account.
Need Auto Pay
Set recurring draft under the online account Auto Pay tab or submit bill-stub bank draft paperwork with a voided check.
Checking account info or card info, account login, current balance.
Checking-account draft is free; card recurring payments have a processor fee currently listed as $2.25.
Disconnected for nonpayment
Pay full past-due balance plus reconnection/notification service fee and submit Reconnection Waiver.
Payment confirmation, account number, waiver, service address.
Checks are not accepted to restore service in disconnection status.
Water leak or sewer line issue
Call Utilities Department at 803-642-7617 during normal hours.
Exact address, cross street, leak/sewer description, photo if safe.
After business hours, call Public Safety at 803-642-7620.
Trash/recycling question
Call Public Services at 803-642-7613 or send the billing FAQ email route.
Address, pickup day, cart issue, missed pickup details.
Trash/recycling appears with utility billing, but pickup service is handled by Public Services.

Provider check: This page is for City of Aiken water/sewer billing. Aiken County has many water and sewer providers, including Bath, Beech Island, Breezy Hill, Clearwater, College Acres, Edgefield County, North Augusta, Talatha, Valley Public Service Authority and others. Match the provider name printed on your bill before paying.

Official Aiken Water Utility Contact Box

🏢

Water Billing & Service

City of Aiken Finance Department / Water Billing
111 Chesterfield St. South
Aiken, SC 29801

Phone: 803-642-7603

Billing help: option 2

Phone payment: option 1

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Engineering & Utilities

Engineering & Utilities Department
245 Dupont Dr. NW
Aiken, SC 29801

Engineering office: 803-642-7610

Utilities installation/repair: 803-642-7617

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Emergency / Service Routing

Water & sewer / emergencies: 803-642-7617

After-hours water emergency: 803-642-7620

Trash/recycling service: 803-642-7613

Official Aiken utility links:

Water Billing View / Pay Bill Water Turn On/Off Water Billing FAQs Engineering & Utilities

Bill Pay and Login: Click2Gov, One-Time Payment, Phone, Auto Pay, Drive-Thru and Drop Boxes

Click2Gov portal

Create an online account to view bills, check account history, pay and manage Auto Pay.

One-time payment

Use “One Time Payment” when you need to pay without a full login.

Phone payment

Call 803-642-7603 and choose option 1 with account number and payment method ready.

Drive-thru/drop box

Rear of 111 Chesterfield St. S, accessed from Richland Avenue; stub required.

Start from the City’s water billing page

Open City of Aiken Water & Sewer Billing, then choose “View / Pay Your Bill” or open the City-linked Click2Gov portal.

Use one-time payment or create a login

For quick payment, choose “One Time Payment.” For bill copies, account history and Auto Pay, create a new user account, confirm the email, then add your account using the account and route information.

Confirm current-cycle Auto Pay timing

Auto Pay is not effective for the current billing cycle. The City says the draft runs on the 10th of the following month, so you still need to pay the current balance by the 20th to avoid penalty or disconnection risk.

Save proof if the account is late

Keep the confirmation number, date, amount, payment method and account number. If service has been interrupted, payment alone is not enough; you must also submit the Reconnection Waiver.

Payment route
Official detail
Best for
Important caution
Online Click2Gov
View/pay bill online and create a portal account.
Online payment, bill history, consumption history and Auto Pay management.
New users may need account and route number; call 803-642-7603 option 2 if you do not have them.
One Time Payment
Available through the online payment flow.
Quick payment without full account setup.
Save receipt; guest-style payment may not be the best way to track history.
Phone payment
Call 803-642-7603 option 1.
Payment without using a web browser.
Use option 2 for account questions, service start/stop or reconnection issues.
Checking-account Auto Pay
Free recurring draft; automatic drafting takes place on the 10th of each month.
Customers who want no-fee recurring bank draft.
It takes effect in a later cycle; pay current balance manually if needed.
Recurring credit/debit card Auto Pay
Processor fee currently listed as $2.25 for recurring credit/debit card payments.
Customers who prefer card draft.
Check portal notices because 2026 system changes may require Auto Pay re-enrollment.
Bill-stub bank draft setup
Provide bill stub with bank name, routing/account numbers, signature and voided check.
Customers who prefer paper bank-draft setup at the office.
City says this option takes two billing cycles to become effective.
Office counter
111 Chesterfield St. South, Monday-Friday, 8:10 a.m.-5 p.m.
Payment plus billing, service or account help.
Bring bill, ID if needed and recent payment proof.
Drive-thru
Located at rear of 111 Chesterfield St. S, accessed from Richland Avenue.
Cash, check or money order with payment stub.
Payment stub is required.
Drop box
Rear of 111 Chesterfield St. S; another drop box is at H. O. Weeks Recreation Center during business hours.
Check/money-order after-hours payment.
Drop-box payments require payment stub and are only accepted as checks or money orders.
Check payment after disconnection
Checks are not accepted to restore service in disconnection status.
Customers restoring service must use an accepted immediate route.
Ask billing office which payment method is acceptable before paying.

2026 portal reminder: The City utility portal displays 2026 system-change language. Before relying on old saved payment settings, open your current online account and confirm whether your Auto Pay or saved payment method must be re-enrolled.

Payment confirmation script: “I paid City of Aiken utility account [account number] for [service address] on [date/time] by [Click2Gov / phone / Auto Pay / drive-thru / drop box / office]. My confirmation or check number is [number]. Can you confirm posting, remaining balance, penalty, disconnection status and whether a Reconnection Waiver is needed?”

Start, Stop or Transfer Aiken Water Service

Start service

  • Use the Water Turn On/Off form or visit 111 Chesterfield St. South.
  • Request service at least one full business day before needed.
  • Call 803-642-7603 option 2 for your new account number after processing.
  • Expect a one-time turn-on fee on the first statement.
  • Bring documentation if a landlord needs printed proof of service start.

Stop service

  • Use Water Turn On/Off, call 803-642-7603 option 2 or visit the office.
  • Request disconnection at least one business day before the date needed.
  • Provide forwarding address for final bill.
  • Do not assume a tenant, landlord or buyer closes the account for you.
  • Keep the final account and stop-date confirmation.

Transfer / new address

  • Each new address receives its own account-opening process.
  • A technician must travel to read the meter for the account holder.
  • Turn-on fee applies even if the prior customer’s water is already on.
  • Inside-city turn-on fee is listed as $30.
  • Outside-city turn-on fee is listed as $35.
Service action
City detail
What to do carefully
Start service online
Use the Water Turn On/Off form.
Submit at least one full business day before service is needed.
Start service in person
Visit 111 Chesterfield St. South.
Office hours are Monday-Friday, 8:10 a.m.-5 p.m.
Account number confirmation
City does not specifically send confirmation of service.
Call 803-642-7603 option 2 after processing to receive account number.
Printed proof for landlord
Customer must come inside the office for printed copy of account name/number and start date.
Bring ID and be ready to verify account details.
First bill timing
Bills are generated on the first of the month, due by the 20th, and billing is in arrears.
First bill may take about 45 days after service start.
Inside-city turn-on fee
$30, billed on first statement.
This one-time fee applies to each address/account-opening term.
Outside-city turn-on fee
$35, billed on first statement.
Outside-city customers may also have higher service rates.
Stop service
Use form, phone or office.
Give forwarding address for final bill statement.

Move-day tip: Aiken bills in arrears, so a first bill can arrive well after move-in. Do not wait for the first bill to create your portal account; call 803-642-7603 option 2 once your account exists and ask for account/route details.

Move-service script: “I need to [start / stop / transfer] City of Aiken utility service at [address] on [date]. I submitted the Water Turn On/Off form on [date]. Can you confirm my account number, route number, first bill timing, turn-on fee and whether a forwarding address is on file?”
Water Turn On/Off Form Billing FAQ Water Billing Page

Due Date, 10% Penalty, Disconnection and Reconnection Waiver

Due by the 20th

Your balance is due in full each month by the 20th.

10% penalty

Any balance remaining after 5 p.m. on the due date is assessed a 10% penalty.

No after-hours reconnection

If payment is not received by 5 p.m., service terminated for nonpayment is not reconnected until the next business day.

Account status
Aiken rule / detail
Best next action
Regular monthly bill
Bills are generated on the first and due by the 20th.
Pay before the 20th and keep confirmation.
After 5 p.m. on due date
10% penalty applies to balance remaining after 5 p.m.
Pay immediately and check whether penalty appears on next balance.
Prior-cycle balance remains
Customer risks disconnection after the 20th if there is a prior-cycle balance.
Do not wait for another notice; monthly billing is the notification to pay.
Disconnected for nonpayment
Must pay past-due balance in full plus reconnection/notification service fee.
Use online or office payment, then complete Reconnection Waiver.
Trying to restore with check
Checks are not accepted to restore service in disconnection status.
Ask which payment type is acceptable before paying.
Payment after 5 p.m.
City no longer reconnects nonpayment terminations after hours.
Expect next-business-day reconnection if payment misses 5 p.m. cutoff.
Agency pledge
Pledge must cover the required amount or customer pays the remaining balance/fee before reconnection.
Submit Reconnection Waiver after full payment/pledge is complete.
Returned payment / returned fee
Agency pledges are not applied to returned payment or returned payment fee.
Clear returned payment issues separately.

Restoration caution: Reconnection is a two-step process: full past-due payment plus service fee, then a Reconnection Waiver. Missing the waiver can delay restoration even after payment.

Reconnection script: “My City of Aiken utility account [account number] at [service address] was disconnected or may be disconnected. I paid [amount] by [method] at [time]. My confirmation is [number]. Have I paid the full past-due balance and reconnection/notification fee, and do you have my Reconnection Waiver?”
Reconnection Waiver Pay Online Billing FAQ

2026 Aiken Water, Sewer and Stormwater Bill: How the Charges Work

Water is consumption based

The City says residential water rates are structured to encourage conservation: the more water used, the higher the cost.

Sewer uses winter averaging

Residential sewer consumption is recalculated each May using February, March and April bills.

Inside vs outside city

City residents receive discounted water/sewer rates, while non-city customers pay higher service costs.

Bill line / rate topic
Official detail
Customer action
Water consumption
Bill is based on consumption; June is generally Aiken’s highest usage period.
Compare current use to prior months and watch irrigation, hose and toilet leaks.
Sewer base component
Example shown by City: inside-city residential house with 3/4-inch meter has a sewer connection component of $14.30.
Use current rate table for exact 2026 account-specific amount.
Sewer consumption component
City example uses $3.96 per 100 cubic feet for in-city sewer consumption.
Multiply average consumption units by current sewer rate shown in the City rate table.
Winter sewer average
May billing recalculates sewer consumption average from February, March and April bills, reflecting December, January and February usage.
Conserve water during winter months to help lower the May-through-next-April sewer average.
New customer sewer average
New customers are set up with an estimated average of 800 cubic feet until actual average is calculated.
Ask billing office when your first sewer average will be recalculated.
Residential sewer cap
City billing page says residential sewer consumption is limited to a maximum of 2,400 cubic feet per month throughout the year.
Ask how the cap appears on your bill if water use is unusually high.
Inside-city discount
City residents receive a water/sewer rate discount; outside-city customers pay the full cost of service.
Confirm whether your service address is billed inside or outside City limits.
Connection/reconnection fees
Connection/reconnection costs are passed to customers through fees.
Ask for the current fee before opening, moving or restoring service.
Private-property work
Work on private property when connecting to City lines is paid by the resident.
Budget for plumber/contractor costs separately from City charges.
Stormwater/garbage/recycling
Utility billing may include more than water and sewer.
Separate each line before assuming a higher total is a water leak.

Rate-table honesty: Aiken’s current residential and commercial rate document should be used for exact 2026 billing math. This guide explains the official billing structure and known examples; customers should call 803-642-7603 option 2 for the precise water, sewer, stormwater, garbage, recycling, penalty and reconnection amounts on a specific account.

Water & Sewer Rates Connection Rates / Fees Stormwater

High Bill, Leak Allowance, Sewer Average and Repair Shutoff

1. Separate lines

Look at water, sewer, stormwater, garbage, recycling, penalty, reconnection fee and prior balance.

2. Check winter average

Sewer average depends on February, March and April bills, reflecting winter use.

3. Document leak repair

Leak allowances require repair documentation and are not for plumber charges.

4. Call early

Use 803-642-7617 for repair shutoff during normal hours or 803-642-7620 after hours.

High-bill clue
Likely cause / rule
What to ask Aiken
Water usage jumped
Running toilet, hose, irrigation, underground line, water heater, long billing cycle or meter read issue.
“Can you compare my current and prior meter readings?”
Sewer charge changed in May
City recalculates residential sewer average with May billing using winter bill months.
“Which February, March and April bill usage figures created my sewer average?”
Senior citizen leak
Customers age 62+ may receive leak allowance if repair documentation is provided for primary residence.
“What repair proof do you need for a senior leak allowance?”
Residential non-senior leak
One billing cycle with water billed over $500 may be considered if repair documentation is provided.
“Does my bill meet the over-$500 residential leak allowance criteria?”
Business customer leak
Business leak may only be considered for sewer portion; no water portion adjustment.
“Can the sewer portion be reviewed after repair proof is submitted?”
Repair requires water shutoff
Call Utilities Department at 803-642-7617 Monday-Friday, 7 a.m.-5 p.m.
“Can water be shut off for a repair at [address] on [date/time]?”
After-hours repair or emergency
Call Public Safety at 803-642-7620 after business hours.
“Water is actively leaking and needs emergency shutoff at [address].”
Trash/recycling made bill look high
Public Services handles pickups and service questions at 803-642-7613.
“Can you separate garbage/recycling charge from water/sewer usage?”

Leak documentation tip: Keep plumber invoices, parts receipts, photos, repair date and before/after meter readings. The City’s leak policy can reduce qualifying City billing charges, but it does not pay plumber charges.

High-bill script: “My City of Aiken bill increased from [normal usage/amount] to [current usage/amount]. The changed lines are [water / sewer / stormwater / garbage / penalty / prior balance]. I repaired [leak location] on [date] and have [invoice/receipt/photos]. Can you review my meter read, sewer average and leak allowance eligibility?”

Water Quality, Service Line Survey, Backflow, FOG and Sewer Backups

Annual water report

The City publishes a drinking water quality report and says its water comes from surface water, springs and deep wells.

Service line survey

Aiken asks water customers to identify private service-line material because the City does not have records for private-side lines.

Backflow / grease

Backflow devices and grease control protect the public water and sewer systems from contamination and backups.

Water/sewer concern
Official detail
Customer action
Annual water quality
City says it produces an annual drinking water quality report.
Open the latest report from Water Quality page and call Engineering & Utilities if you need help.
Water sources
Sources include Shaw’s Creek, Shiloh Springs and deep wells on Pine Log Road, Town Creek Road and Silver Bluff Road.
Use source details when asking about taste, odor or local system conditions.
Lead/copper private line survey
City asks customers to identify service-line material from meter to home because it is private property.
Complete the Water Line Survey if you have not already submitted it.
Broken water or sewer line
Call Engineering & Utilities at 803-642-7617.
Report exact location, street/cross street, water flow or sewer backup details.
After-hours water emergency
Call 803-642-7620 after 4:30 p.m. and weekends.
Use for active emergency, not routine bill-payment questions.
Backflow testing
Testing must be done by a state-certified backflow prevention tester, and residential irrigation systems installed after June 13, 2000 must have testable devices tested bi-annually.
Send test results to the City Backflow Prevention Officer as directed by the City.
Commercial backflow
Commercial systems remain on annual testing schedule.
Calendar the annual test to avoid compliance problems.
Grease / sewer backups
City says fats, oils and grease cause sewer backups and overflows; do not pour grease into sinks, drains or toilets.
Scrape food scraps into trash, maintain grease interceptors and use strainers.

Sewer-backup safety: If sewage backs up into a home or business, stop using water, keep children and pets away, avoid contact, document only when safe, and call the City or plumber depending on whether the issue is public-side or private-side.

Water Quality Water Line Survey Backflow Prevention Fats, Oils & Grease

City of Aiken vs. Aiken County Water Districts, North Augusta, College Acres or Private Service

Before paying: Aiken County is served by many water and sewer providers. A bill from “City of Aiken” is not the same as a bill from a rural water district, North Augusta, College Acres, Bath, Clearwater, Talatha, Valley Public Service Authority, apartment billing or a private well/septic system.

If your bill says…
Use this route
Avoid this mistake
City of Aiken water/sewer/stormwater/garbage/recycling
Use cityofaikensc.gov, Click2Gov and 803-642-7603.
Do not pay another Aiken County provider by mistake.
Aiken County provider list or rural district
Use the provider printed on the bill and Aiken County’s provider list for phone confirmation.
Do not assume City of Aiken staff can view district accounts.
North Augusta
Use City of North Augusta utility billing.
North Augusta accounts are not City of Aiken accounts.
College Acres Public Works District
Use College Acres Public Works District billing.
Do not use Aiken Click2Gov unless the bill is from City of Aiken.
Bath, Clearwater, Beech Island, Talatha or Valley PSA
Use that district’s office and payment route.
Do not rely on City of Aiken due dates or reconnection waiver rules.
Apartment, landlord, HOA or submeter company
Ask whether water/sewer/trash is direct-billed, allocated, submetered or included in rent/dues.
Do not create a City account unless the City directly bills your unit/property.
Private well or septic
Use licensed well/septic professionals and local health guidance.
City billing cannot fix private pump or septic-tank failure unless you also receive City service.
Garbage/recycling only question
Call Public Services at 803-642-7613 after reviewing the utility-billing line.
Do not treat a pickup/cart issue as a water-meter problem.
Aiken County Provider List City of Aiken Billing

Google Map: Aiken Water Billing Office

Visit note: For billing, account number, route number, printed account proof, start/stop service, Auto Pay, bill copies, late balances and reconnection waiver help, use the Finance Department / Water Billing office at 111 Chesterfield St. South. For field repairs and emergencies, use Engineering & Utilities or after-hours Public Safety routing.

Route
Address / phone
Use for
Water Billing & Service
111 Chesterfield St. South, Aiken, SC 29801; 803-642-7603
Billing, payment, start/stop service, account/route number, Auto Pay and reconnection waiver help.
Billing phone options
803-642-7603 option 1 for phone payment; option 2 for billing staff.
Payment by phone or live customer-service help.
Drive-thru / drop box
Rear of 111 Chesterfield St. S, accessed from Richland Avenue.
Drive-thru payment with stub; drop-box check/money-order with stub.
H. O. Weeks drop box
H. O. Weeks Recreation Center during business hours.
Additional drop-box option for check/money-order payment with stub.
Engineering & Utilities
245 Dupont Dr. NW, Aiken, SC 29801; 803-642-7610
Infrastructure, water, wastewater, stormwater and engineering routing.
Water/sewer repairs
803-642-7617
Broken water/sewer lines, shutoff for repairs, utilities installation/repair office.
After-hours emergency
803-642-7620
After 4:30 p.m., weekends and urgent water emergency reporting.
Trash/recycling
803-642-7613
Garbage and recycling pickups, cart and service issues.

Aiken Water Utility FAQ

What is the City of Aiken water billing phone number?

Call 803-642-7603. Choose option 1 to pay by phone and option 2 to speak with the billing office about your water, sewer, stormwater, garbage or recycling account.

Where is the Aiken water billing office?

The billing office is at 111 Chesterfield St. South, Aiken, SC 29801. The City lists office hours Monday through Friday, 8:10 a.m. to 5 p.m., except City-observed holidays.

Where do I pay my Aiken water bill online?

Use the City-linked Click2Gov utility portal from the Water Billing page. For a quick payment, choose “One Time Payment.” For account history, create a login and add your account with the account and route number.

When is my Aiken utility bill due?

The City says water/utility bills are generated on the first of every month and are due in full by the 20th.

What happens if I pay my Aiken water bill late?

Any balance remaining after 5 p.m. on the due date is assessed a 10% penalty. If you have a prior-cycle balance, you risk disconnection after the 20th, and the monthly bill is your notification to pay.

How do I start water service in Aiken?

Use the Water Turn On/Off form online or visit 111 Chesterfield St. South. Service should be requested at least one full business day before the date service is needed.

What is the Aiken turn-on fee?

The City billing FAQ lists the current turn-on fee as $30 for inside-city addresses and $35 for outside-city addresses. The fee is billed on the first statement for each address/account-opening term.

How do I restore Aiken water service after disconnection?

Restoration is a two-step process: pay the full past-due balance plus the reconnection/notification service fee, then submit the Reconnection Waiver. Checks are not accepted to restore service in disconnection status.

Who do I call for a broken water or sewer line in Aiken?

Call Engineering & Utilities at 803-642-7617 for broken water or sewer line issues. After business hours, call Public Safety at 803-642-7620.

Does Aiken offer help for high bills caused by leaks?

Yes, based on criteria. Seniors age 62+ may be considered with repair documentation. Other residential customers may be considered when one billing cycle reflects water billed in excess of $500 and repair documentation is provided. Business customers may only be considered for the sewer portion.

30-Second Aiken Water Utility Checklist

Pay/login: use the City’s Water Billing page and Click2Gov portal; one-time payment is available.

Phone: 803-642-7603 option 1 for payment, option 2 for billing help; 803-642-7617 for water/sewer issues; 803-642-7620 after hours.

Office: billing office is 111 Chesterfield St. South, Aiken, SC 29801; hours are Monday-Friday, 8:10 a.m.-5 p.m.

Due date: bill is due by the 20th; balance after 5 p.m. on due date gets a 10% penalty.

Start/stop: submit Water Turn On/Off at least one full business day before service is needed and provide forwarding address when stopping service.

Reconnect: pay full past-due balance plus reconnection/notification fee and submit the Reconnection Waiver; checks are not accepted for disconnection-status restoration.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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