Water Utility Company Acadiana 2026: Bill Pay, Login & Phone

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Acadiana Louisiana • Magnolia Water • Acadiana Water & Sewer • AuthorityPay • PSC regulated

Water Utility Company Acadiana Help: Pay, Log In, Call, Start Service or Report an Emergency

Use this guide if your bill, rental listing, subdivision notice or closing paperwork points to Acadiana Water & Sewer, Magnolia Water, or a Magnolia/CSWR-managed water or wastewater account in the Acadiana region of Louisiana.

The key customer action is simple: match the provider name and account number on your bill, then use Magnolia Water’s official CSWR/AuthorityPay account portal, customer-service phone, mail address, service-alert page, start/stop-service form, and regulatory page. If your address is served by a city or parish utility instead, use that local provider instead of Magnolia.

Pay / Login Online Call 1-855-643-8152 Service Alerts PSC Complaint Help

Quick Answer: Acadiana Water Utility Billing Contacts

Customer Service1-855-643-8152
Emailsupport@magnoliawateruoc.com
Mail paymentsPO Box 676427
RegulatorLouisiana PSC
Need
Use this official route
Have ready
Do not miss
Pay online / login
CSWR AuthorityPay
Account number and CID from the bill if creating an account; account number for QuickPay.
The portal supports QuickPay for guests and login for returning customers.
Pay by phone
1-855-643-8152
Account number and payment method.
Magnolia says credit-card phone payments require your account number.
Pay by mail
Magnolia Water UOC, PO Box 676427, Dallas, TX 75267-6427.
Check or money order plus remittance stub.
No cash, staples or paper clips.
Pay in person
Use the CheckFreePay locator linked from Magnolia’s billing page.
Utility bill and identification.
Search by ZIP code and choose the “Account Number” payment option.
Billing question
Call 1-855-643-8152 or email support@magnoliawateruoc.com.
Account number, service address, bill copy, payment proof and issue timeline.
Account number is on the top-right portion of the billing statement.
Service emergency / after-hours
Call 1-855-643-8152.
Exact address, subdivision/system if known, problem type and safe photos.
Magnolia says after-hours staff can take emergency information and route help.

Provider check: “Acadiana” is a region, not always the name on the bill. In Lafayette-area addresses, water/sewer could be Magnolia, LUS, Broussard, Youngsville, Carencro, parish districts, a subdivision system, or another utility. Use the company name printed on the bill before paying.

Official Magnolia / Acadiana Utility Info Box

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Customer support

Phone: 1-855-643-8152

Email: support@magnoliawateruoc.com

Use for: billing questions, payment arrangements, service disruption, service emergencies, contact updates, and account questions.

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Payment address

Mail checks/money orders to:
Magnolia Water UOC
PO Box 676427
Dallas, TX 75267-6427

Send the bottom remittance stub with payment and add the account number on the check or money order.

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Regulatory route

Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission. If the utility does not resolve an issue, customers can ask the PSC to review the unresolved complaint.

Official item
What it means
Best user action
AuthorityPay account
CSWR portal for paying bills and viewing account details.
Use account number and CID from the bill to create an online account.
QuickPay
Guest payment route through AuthorityPay.
Use when you need to pay without setting up a login; save receipt proof.
Monthly bill timing
Magnolia says bills are mailed during the first week for the previous month.
Watch for the bill early in the month and update your contact info if notices are not arriving.
Due date
Bills are due the last business day of each month.
Pay before the last business day; bank/mail payments need extra time.
Delinquency
Account is delinquent after due date and can move toward discontinuance.
Call before the due date if you need a payment agreement.
Service alerts
Magnolia posts boil advisories, lifts and service notices by system/ZIP code.
Search the Magnolia page by ZIP code and update phone/email for notifications.

Pay or Log In: Exact Acadiana / Magnolia Water Steps

Check the provider name on the bill

Look for “Magnolia Water UOC,” “Magnolia Water Utility Operating Company,” “Acadiana Water & Sewer,” or another exact provider name. Do not pay Magnolia if your bill is from a city, parish water district or LUS account.

Open the CSWR AuthorityPay portal

Go to CSWR AuthorityPay. Choose QuickPay if paying as a guest, or log in as a returning customer.

Create an account with bill credentials

AuthorityPay says new users need the account number and CID from the bill. Use the newest bill, not an old transferred-provider notice.

Choose payment method and review the fee

Magnolia lists a 2.25% credit/debit fee and a $0.75 e-check flat fee. Review the payment screen before final submit because processor rules can change.

Save proof and check service status

Save confirmation number, amount, date, account number and payment method. If a shutoff notice, boil advisory, transfer issue or emergency is involved, call 1-855-643-8152 after paying.

Payment route
Official detail
Best for
Watch out
AuthorityPay login
Log in to pay or view account details.
Recurring customer account management.
New users need account number and CID from the bill.
QuickPay
Guest checkout through AuthorityPay.
Fast one-time payment without registration.
Save confirmation because you may not have a portal history if paying as guest.
Phone payment
Call 1-855-643-8152.
Card payment by phone and live account routing.
Have account number ready.
Mail
Magnolia Water UOC, PO Box 676427, Dallas, TX 75267-6427.
Routine check or money-order payment.
No cash, staples or paper clips; include remittance stub.
CheckFreePay
Bring utility bill and ID to a participating location.
In-person payment near your ZIP code.
Use “Account Number” under ways to pay.
Text-to-Pay / digital wallet
Magnolia says other options can include credit card, Google Pay, Apple Pay, PayPal, Venmo or Text-to-Pay.
Mobile payment convenience.
Confirm fees and account before submitting.
Payment posting script: “I paid my Magnolia/Acadiana utility account [account number] for [service address] on [date/time] by [AuthorityPay/QuickPay/phone/mail/CheckFreePay]. Confirmation or check number is [number]. Has it posted, is any balance still due, and does this prevent late fee or discontinuance?”

Official payment links:

AuthorityPay Login / QuickPay Magnolia Water Home CSWR FAQ CheckFreePay Locator

Due Date, Late Fee, Shutoff Notice and Payment Agreement

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5% late fee

Magnolia lists a late fee of 5% of the unpaid balance. Late fees are assessed before the next billing cycle when the account is unpaid after the due date.

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Last business day due date

The due date is the last business day of each month. Bank bill pay and mail can take time, so do not wait until the final afternoon.

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Payment agreement

If you cannot pay the full billed amount, call 1-855-643-8152 and ask about eligibility. Magnolia describes agreements as current month’s billing plus a portion of the past-due amount.

Account status
Best action
Ask this exact question
Prepare
Current bill not due yet
Pay online, phone, mail or in person before the last business day.
“What is my exact current balance and due date?”
Bill, account number, payment method.
Close to due date
Use online, QuickPay or phone payment instead of mail.
“Will this payment method post before the due date?”
Confirmation number and account number.
Past due
Call Customer Service and ask for full balance including late fee.
“Has the 5% late fee posted, and what do I need to pay today?”
Past-due notice, payment proof, amount available.
Received discontinuance notice
Take immediate action; Magnolia says notice is mailed at least 10 days before discontinuance.
“What amount and payment method prevents service interruption?”
Notice, due date, account number, payment method.
Service disconnected
Call before paying to confirm restoration amount.
“What bill, settlement, shut-off fee and reconnection fee must be paid before reconnection?”
Full account balance, payment proof, exact service address.
Cannot pay all at once
Ask about payment agreement eligibility.
“Can I set up an agreement for current charges plus part of the past due balance?”
Income/hardship details, amount you can pay now, payment dates.

Urgent-account rule: do not mail a check if service is at risk. Call first, ask what posts fastest, and save the confirmation number.

Start, Stop, Move Service or Update Contact Information

Start service

  • Use the Magnolia Start or Stop Service page.
  • Select Magnolia Water if the form asks where to route the request.
  • Prepare service address and requested start date.
  • Prepare account number if the property already has one.
  • Ask whether water, wastewater, or both services apply.
  • Keep the submitted form confirmation.

Stop or move service

  • Submit stop/move request before the move-out date.
  • Provide forwarding address for final bill.
  • Confirm final meter read or final sewer billing method.
  • Ask if any balance must be paid before new service opens.
  • Do not rely only on landlord, buyer or seller handoff.
  • Save final bill and payment proof.

Update contact info

  • Use the Magnolia contact update form.
  • Account number is required and appears on the top-right of the bill.
  • Provide full name and mobile phone.
  • Choose preferred contact: text, email or phone.
  • Update notices before storm season or extended travel.
  • Call Customer Service if outside the U.S.
Move-in script: “I need to start or transfer Magnolia/Acadiana utility service at [address] on [date]. Can you confirm whether the property has water, wastewater or both, whether a prior balance exists, and what account setup information is required?”

Official service links:

Start / Stop Service Update Contact Info Email Support

Service Emergency, Boil Advisory, Cloudy Water or Sewer Issue

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Emergency phone

Call 1-855-643-8152 for service emergencies. Magnolia says after-hours staff can take emergency information and ensure help is on the way.

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Boil advisory

Magnolia service alerts may list unplanned outages with boil advisories by system name, WSID and ZIP code. Follow the advisory until Magnolia posts the lift notice.

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Contact updates matter

Update your mobile phone and preferred contact method so service alerts, boil notices and account messages reach you.

Problem
Best route
Say this first
Details to collect
No water / outage
Call Magnolia Customer Service.
“I have no water at [address/system/subdivision]. Is there an outage or boil advisory?”
Address, ZIP, neighbors affected, time started.
Boil advisory active
Check Magnolia service alerts and call if unclear.
“Does my address fall inside this advisory?”
System name, WSID, ZIP, notice date.
Boil advisory lift
Wait for official lift notice.
“Has bacteriological testing cleared the advisory?”
Original advisory date and system name.
Discolored/cloudy water after restoration
Follow notice guidance and call if it does not clear.
“Water is cloudy/discolored after service restoration at [address].”
Hot/cold/all taps, time started, photos.
Sewer backup / overflow
Call emergency support immediately.
“Wastewater is backing up/overflowing at [address/location].”
Inside/outside, fixtures affected, photos if safe.
Private plumbing leak
Shut off customer-side valve if safe and call plumber; notify Magnolia if meter/service equipment is involved.
“The leak appears before/after the meter; can you confirm responsibility?”
Meter box photo, plumber notes, repair receipt.

Boil-water rule: during an active boil advisory, follow the instructions on the official notice for drinking, cooking, brushing teeth, infant formula, ice and food-contact surfaces. Do not rely on social media screenshots after the lift date; check the official Magnolia alert.

What Magnolia Maintains vs. What Customers Maintain

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Company-side items

Magnolia’s Louisiana graphic describes the water main, service connection, service lateral after approval, meter box and meter as utility-related components in the system layout.

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Customer-side responsibility

Magnolia describes the customer service pipe as the pipe running from the customer structure to the water main, with customers responsible for installing, maintaining and repairing that line and its fittings/valves.

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Two shutoff valves

Magnolia explains that there may be a company-owned cutoff valve at the meter box and a customer-owned cutoff valve on the customer side for repairs or emergencies.

Component
Plain-English meaning
Call or fix?
Water main
Large pipe under street/public property/easement distributing water.
Call Magnolia if break, leak or pressure problem appears public-side.
Service connection / tap
Where the service lateral connects to the water main.
Call Magnolia before any work near this area.
Meter box and water meter
Housing and meter used to read usage.
Do not tamper; call if damaged, buried, flooded or unsafe.
Company cutoff valve
Valve at the utility side of the meter used by utility crews.
Call Magnolia rather than operating it yourself.
Customer cutoff valve
Customer-side valve used to shut off water for repairs.
Use if safe during private plumbing leak.
Customer service pipe
Pipe/fittings from the customer structure toward the water main.
Customer/plumber responsibility unless Magnolia confirms otherwise.
Leak-responsibility script: “I have a leak at [location]. It appears [before meter/at meter box/after meter/inside house]. Can you confirm whether Magnolia or the property owner is responsible and whether a crew needs to inspect the meter box?”

Rates, Tariffs, Consumer Confidence Reports and Acadiana System Names

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Rate schedules and tariffs

Magnolia’s regulatory page links rate schedules and tariffs, including statewide water and wastewater tariff documents. Use those official PDFs for exact base rates, volumetric charges, deposits and service fees.

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Consumer Confidence Reports

The regulatory page lists many Louisiana CCRs by system name and PWS ID. Acadiana-area names shown include Carencro Village, Cote Gelee / Cottages of Acadiana, Le Triomphe, Ossun Heights and other Louisiana systems.

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Search by system, not region

For water quality, search the exact system name or PWS ID printed on your bill, service alert or CCR. “Acadiana” alone is too broad for one water-quality report.

Document type
Use it for
What to check
Rate schedule
Current monthly base and usage rates.
Water vs wastewater, residential vs commercial, system-specific terms.
Tariff
Rules, fees, deposits, service charges, disconnection/reconnection rules.
Effective date, LPSC docket/order and whether it applies to your system.
Consumer Confidence Report
Annual drinking-water quality summary.
PWS ID, source water, detected contaminants, violations if any, contact number.
Compliance filing
Regulatory history and utility filings.
File date, utility name and whether the filing is about your system.
Public notice
Boil advisories, treatment-technique notices or other required notices.
System name, affected ZIP, original date and lift date.
Billing insert
Customer notices and billing updates.
Payment methods, fee changes and support phone.

Official regulatory and water-quality links:

Magnolia Regulatory Information Service Alerts EPA CCR Information Louisiana Drinking Water

Payment Assistance and Community Action Options

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Ask Magnolia first

Magnolia says some customers may qualify for payment assistance with water and/or wastewater bills. Start by calling customer service and asking what program route applies to your parish.

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Community Action Agencies

Magnolia points customers to Louisiana Community Action Agencies for assistance screening. Program availability changes by parish and funding cycle.

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Do not wait for shutoff

Assistance screening can take time. If you received a 10-day discontinuance notice, call Magnolia and the agency the same day.

Need
Action
Prepare
Cannot pay current bill
Call Magnolia and ask about payment agreement eligibility.
Account number, current bill, amount you can pay today, next pay date.
Past due balance
Ask for exact total including 5% late fee and any returned-payment or tariff-based charges.
Past-due notice, payment receipts and payment-plan request.
Discontinuance notice
Call before using slow payment routes.
Notice date, due date, service address, phone number and email.
Income-based help
Contact your parish Community Action Agency or local assistance provider.
ID, proof of income, bill, shutoff notice, household size, lease/ownership proof.
Landlord-paid or submetered account
Ask landlord/property manager for bill copy and provider name.
Lease language and rent ledger showing water/sewer charges.
Assistance script: “I need help with my Magnolia/Acadiana water or wastewater bill. My account number is [number], the service address is [address], and the balance is [amount]. Can you tell me whether a payment agreement or Community Action assistance route is available before discontinuance?”

Assistance links:

Magnolia Payment Assistance Info Louisiana Service Providers Louisiana Energy Assistance

Louisiana PSC Complaint Route for Acadiana Utility Customers

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PSC jurisdiction

The Louisiana Public Service Commission says it has jurisdiction over non-municipally owned and/or operated water and wastewater utilities. Magnolia identifies itself as PSC-regulated.

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Try the utility first

Before escalating, contact Magnolia, keep your call dates, case notes, emails, notices, bills, photos and payment proof. A complete timeline makes the PSC complaint stronger.

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PSC main office

LPSC lists 602 North 5th Street, 12th Floor, Baton Rouge, LA 70802; phone 225-342-4999 and 800-256-2397 for main-office help if you have trouble reaching your commissioner’s office.

Complaint item
What LPSC asks for
Acadiana customer tip
Name, address, parish and phone number
Basic customer/contact information.
Use the service address and mailing address if different.
Email address
Include if applicable.
Use the same email you used with Magnolia/AuthorityPay.
Company name
Name of the company being complained about.
Write exactly what appears on the bill, such as Magnolia Water UOC or Acadiana Water & Sewer.
Brief statement of facts
Clear explanation of the issue.
Use a timeline: bill date, call date, payment date, outage date, notice date, repair date.
How to submit
LPSC says complaints can be submitted to the commissioner’s office by email, postal mail or phone/fax.
Use the district map if you do not know your commissioner.
Documents
Noted facts should be backed by proof.
Attach bills, payments, service alerts, water-quality notice, plumber receipt, photos and emails.
PSC escalation script: “I contacted Magnolia Water on [dates] about [billing/service/water quality issue]. The company response was [summary]. I am asking the Louisiana Public Service Commission to review this unresolved regulated-utility issue. Attached are my bills, payment proof, service notices, photos and call timeline.”

Official PSC links:

LPSC Complaint Information LPSC Commissioners / District Map LPSC Document Access

Map and Mail: Why the Payment Address Is Not Acadiana

Magnolia’s customer-payment mailing address is a Dallas lockbox, even when the service address is in Louisiana. That is normal for a payment-processing address. Do not visit the Dallas address for local field service; use phone, email, service alerts and the start/stop-service/contact forms.

Address / route
Use for
Remember
Magnolia Water UOC, PO Box 676427, Dallas, TX 75267-6427
Routine mailed check or money-order payment.
Include remittance stub and account number; no cash.
Phone: 1-855-643-8152
Billing, emergencies, service questions, payment agreements and after-hours emergency intake.
Use this for urgent issues instead of mail.
Email: support@magnoliawateruoc.com
Non-urgent documentation, billing questions and follow-up.
Include account number, address and attachments.
AuthorityPay
Online login, QuickPay and account details.
New online account needs account number and CID from the bill.
LPSC, 602 North 5th Street, 12th Floor, Baton Rouge, LA 70802
Regulatory complaint escalation if utility response is unresolved.
Use your commissioner’s office first when possible.

Water Utility Company Acadiana FAQ

What is the Acadiana Water / Magnolia Water customer service phone number?

Call Magnolia Water Customer Service at 1-855-643-8152 for billing questions, payment by phone, payment agreements, service disruptions and after-hours service emergencies.

How do I pay an Acadiana Water or Magnolia Water bill online?

Use the CSWR AuthorityPay portal. Returning customers can log in, and guests can use QuickPay. New online accounts need the account number and CID from the bill.

Where do I mail a Magnolia Water payment?

Mail check or money order with the remittance stub to Magnolia Water UOC, PO Box 676427, Dallas, TX 75267-6427. Do not send cash, staples or paper clips.

Can I pay by phone?

Yes. Magnolia says you may pay by credit card by calling 1-855-643-8152. Have your account number ready before calling.

What fees does Magnolia Water list?

Magnolia lists a 5% late fee on unpaid balances, a 2.25% credit/debit fee, a $0.75 e-check flat fee, returned-check charges per tariff, and disconnect/reconnect fees per tariff.

When is the bill due?

Magnolia says bills are due the last business day of each month. Bills are mailed during the first week for the previous month, and late fees are assessed before the next billing cycle.

What if I cannot pay the full amount?

Call 1-855-643-8152 before the due date and ask about payment-agreement eligibility. Magnolia describes payment plans as current month’s billing plus a portion of the past-due balance.

How do I know whether my Acadiana address is actually Magnolia?

Check the provider name on the bill, the account portal link, the service alert, subdivision notice, closing paperwork or landlord statement. Acadiana is a region, so some addresses use city, parish or district utilities instead.

Where can I find water quality reports?

Use the Magnolia Water Regulatory Information page and search for your exact system name or PWS ID. “Acadiana” alone is too broad because multiple Louisiana systems have separate Consumer Confidence Reports.

How do I complain if the utility does not resolve my issue?

First document your bills, payment proof, service alerts, photos and call timeline. Then use the Louisiana Public Service Commission complaint page or your commissioner’s office because Magnolia identifies itself as PSC-regulated.

30-Second Acadiana Water Utility Checklist

Paying? Use CSWR AuthorityPay login or QuickPay, phone pay at 1-855-643-8152, CheckFreePay, or mail Magnolia Water UOC at PO Box 676427, Dallas, TX 75267-6427.

Need login? New AuthorityPay users need the account number and CID from the bill.

Past due? Bills are due the last business day of the month; late fee is listed as 5% of unpaid balance. Call before discontinuance.

Moving? Use Magnolia Start/Stop Service and update your contact information so alerts reach you.

Unresolved issue? Contact Magnolia first, then escalate to the Louisiana Public Service Commission with account details, facts and proof.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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