Anchorage Water and Wastewater Utility 2026 Guide

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AWWU • Anchorage bill pay • login • emergency • water quality • start/stop service

Anchorage Water and Wastewater Utility Fast Help Desk

Use this guide to pay an AWWU bill, log in to the payment portal, call the right number, report a water or sewer emergency, start or discontinue service, read the bill, check 2026 rates, and understand what to do before digging or during a sewer backup.

Pay / Login Payment Options Call 907-564-2700 24-Hour Emergency

Start Here: Choose the Right AWWU Route

Pay / loginAWWU My Account portal
Customer Service907-564-2700
Toll-free866-650-2700
Emergency907-564-2762
Need
Official action
Prepare first
Important detail
Pay or log in online
Open AWWU My Account
Account number, service address, payment method, email.
Use online profile for electronic statements, payment history, autopay, paperless billing, SMS/email notifications, and multiple AWWU accounts.
Pay by automated phone
907-564-2700 or 866-650-2700
Account number and MasterCard, Visa, or electronic check details.
Interactive Voice Response payment is available 24 hours a day.
Mail payment
AWWU, P.O. Box 196626, Anchorage, AK 99519-6626
Bill stub, check/money order, account number.
Use the pre-addressed bill envelope when possible. Do not mail cash.
Visit customer service
3000 Arctic Boulevard, Anchorage, AK 99503-3813
Bill, ID, account number, payment proof, service address.
Lobby and phones are generally Monday-Friday 8:30 AM-4:30 PM; delayed Wednesday opening is 9:00 AM.
Use 24-hour drop box
Drop box east of the utility entrance at 3000 Arctic Boulevard
Check/money order and account information.
Payments/documents received after 2:30 PM process next business day.
Water or sewer emergency
907-564-2762
Address, cross street, issue type, start time, safety risk.
AWWU says to call by phone for emergencies so staff can respond more effectively.
Start or discontinue service
Apply for or Discontinue Service
Driver’s license/state ID, service address, mailing address, lease or proof of ownership if requested.
A Customer Service Representative contacts applicants within two business days after completed application submission.
Call before digging
Alaska Digline 811 or call 811
Project location, start date, site-meet availability.
Call at least 2 business days before digging. AWWU locate requests require a scheduled site meet.

Do not guess from old listings: for live balance, shutoff status, autopay setup, service dates, special assessments, tariff filings, or emergency status, use AWWU’s official portal, official bill, or direct phone numbers listed here.

Official Phone, Address, Hours, Email and Local Service Area

☎️

Customer Service

Phone: 907-564-2700

Toll-free: 866-650-2700

Email: CustomerService@awwu.biz

Fax: 907-562-0702

🏢

AWWU Office

Anchorage Water & Wastewater Utility
3000 Arctic Boulevard
Anchorage, AK 99503-3813

Lobby / phone hours: Monday-Friday, 8:30 AM-4:30 PM

Wednesday delayed opening: 9:00 AM

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Mail / Accessibility

Mail:
AWWU
P.O. Box 196626
Anchorage, AK 99519-6626

Hearing impaired access: Alaska Relay or dial 711.

Local area / issue
What AWWU covers or says
What users should do
Anchorage, Eagle River, Chugiak, Peters Creek, Eklutna, Girdwood
AWWU resources describe water/wastewater service for these Anchorage-area communities.
Use AWWU customer service for billing, start/stop, emergency, quality and service-area questions.
Service-area boundaries
AWWU is RCA-regulated and serves within certificated boundaries; water and wastewater boundaries are not identical.
Check certificated boundary maps before assuming both water and wastewater are available.
Special assessments
Special Assessments phone is 907-786-5544.
Use for assessment questions instead of regular bill-pay troubleshooting.
Engineering / permits / locates
Engineering Administration is 907-564-2774; Planning Front Counter is 907-564-2739; permits, hydrant permits, on-property locates and main-line locates route to 907-564-2762.
Use when the issue is development, permits, hydrants, service connections, locates, or property work.
Media / outreach / water quality reports
Outreach and media contact listed: 907-786-5636.
Use for public outreach, water-quality report questions, or print copy requests.

Pay Bill or Login: Exact AWWU Steps

Online account

AWWU My Account

Use for e-statements, payment history, autopay, paperless billing, notifications and multiple accounts.

Phone pay

907-564-2700 or 866-650-2700

Use MasterCard, Visa or electronic check through IVR.

Mail

AWWU
P.O. Box 196626
Anchorage, AK 99519-6626

Use bill stub and allow mailing time.

Drop box

East of the AWWU entrance at 3000 Arctic Blvd.

After 2:30 PM = next business day processing.

Open the official portal first

Use AWWU’s Pay/Login link or the payment address printed on your bill. Avoid ad results or bill-pay sites that are not linked from AWWU.

Match your account details

Confirm account number, service address, current amount due, prior balance, bill date, due date and any autopay reminder before submitting payment.

Use the right method for timing

Online or phone payment is better when timing matters. Mail and drop-box payments can post later, especially after 2:30 PM or on weekends/holidays.

Save confirmation

Keep the confirmation number, payment method, date/time, amount, email receipt and screenshot if the account is delinquent or you are resolving a notice.

Payment method
Official detail
Best for
Do not miss
Online portal
Create secure online account to view electronic statements, access payment history, set up autopay, go paperless and receive bills by email.
Most bill-pay and login searches.
Use the official Pay/Login portal.
Autopay
Set up in the online portal or use bank draft agreement route.
Customers who want recurring payment.
Check bill for autopay reminder and confirm enrollment before relying on it.
Automated phone
Pay 24 hours a day using MasterCard, Visa, or electronic check through IVR at 907-564-2700 or 866-650-2700.
Customers who prefer phone payment.
Have account number ready before calling.
Mail
Use the pre-addressed envelope or mail to AWWU, P.O. Box 196626, Anchorage, AK 99519-6626.
Normal bills with enough time.
Not ideal near a due date or delinquency deadline.
Lobby
3000 Arctic Boulevard, Anchorage, AK 99503-3813 during office hours.
In-person customer service and payment help.
Phones/lobby open at 9:00 AM on delayed-opening Wednesdays.
Drop box
Available 24 hours east of the utility entrance.
After-hours document or payment drop-off.
Payments/documents after 2:30 PM process next business day.
Payment posting script: “I paid AWWU account [account number] for [service address] on [date/time] by [online/phone/mail/drop box]. Confirmation number is [number]. Can you confirm if it posted and whether anything remains due?”

24-Hour Emergency, Outage, Leak or Sewer Problem

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Emergency line

24-hour emergency:
907-564-2762

Use for water or sewer emergencies and problems that need direct attention.

📞

Report by phone

AWWU says phone contact is best when a situation needs attention because staff can respond more effectively by speaking directly with you.

📡

Known outages

AWWU’s outage page advises customers to follow AWWU social channels and call 907-564-2700 to report an outage or situation needing attention.

Problem
What to say
Have ready
No water / low pressure
“My property at [address] has no water/low pressure. It started at [time].”
Address, cross street, neighbors affected, visible work nearby, frozen-pipe clues.
Water main break / street leak
“Water is flowing/bubbling at [location]. It may be affecting [road/sidewalk/yard].”
Nearest address, cross street, traffic hazard, photos only if safe.
Sewer backup
“Wastewater is backing up at [floor drain/toilet/tub/basement]. I stopped using water.”
Fixture affected, start time, whether neighbors are affected, photos if safe.
Water quality concern
“Water changed color/odor/taste at [time]. It affects [cold/hot/one tap/all taps].”
Tap location, clear-glass photo, nearby work, household plumbing changes.
Hydrant / locate / permit issue
“I need help with [hydrant permit/main line locate/on-property locate/permit].”
Address, project scope, contact person, permit or ticket number.

Sewer safety: if wastewater is backing up, avoid contact, stop using fixtures, keep children and pets away, document only when safe, and call the 24-hour emergency number.

Start, Stop, Landlord, Broker or Life Support Service

Residential application

  • Valid driver’s license or state-issued ID.
  • Service location address.
  • Mailing address.
  • Signed lease/rental agreement or proof of ownership if requested.
  • Customer Service Representative contacts you within two business days after complete submission.

Commercial application

  • Used for business structures, private/small business entities, nonprofits, HOAs and LLCs.
  • Active Alaska business license if conducting business in Alaska.
  • Signed lease/rental agreement or proof of ownership if requested.
  • Customer Service Representative contacts you within two business days.

Other forms

  • Request to Discontinue Service requires account details and forwarding mailing address.
  • Automatic Landlord / Property Manager Agreement keeps service under landlord/property manager after tenant ends service.
  • Life Support Alert Program may extend delinquency correction time for eligible situations.
Situation
Right route
Helpful user note
Single-family home
Residential application for service.
AWWU defines single-family as a detached dwelling/free-standing structure used for domestic residency, including attached ADU or “mother-in-law” apartment.
Duplex or triplex
Residential application, but property type matters.
AWWU describes duplex/triplex as separate private entrances for two or three distinct residential units.
Four-plex / multi-unit
Residential/multi-unit service handling.
Four-plex is four individual apartments/units; multi-unit means five or more apartments/units.
Broker / real estate temporary service
Agent / Broker Application for Service.
Used for real estate agents, brokers or foreclosure agent specialists; may require signed authorization or contract.
Septage / liquid waste hauler
Septage / Liquid Waste Hauler Application.
Prepare valid ID, articles of organization/incorporation, active business license, W9 and mailing address.
How soon service starts
Billing FAQ says AWWU needs up to one workday before service can be turned on and can schedule work up to 30 days in advance.
Request service early if move-in date is fixed.

Official service links:

Start or Stop Service Update Customer Information Service Area Maps

2026 Rates, Due Dates, Deposits and Bill Lines

Due date

Payments are due monthly, 20 calendar days from the billing date shown on the statement.

Single-family billing

Single-family residential accounts are billed monthly on unmetered residential water and wastewater recurring service rates.

2026 interim rates

Water rates reflect a 5.50% increase and wastewater rates reflect a 3.25% increase effective February 13, 2026, on an interim and refundable basis.

RCA / RCC

All customer classes are subject to the Regulatory Cost Charge to pay AWWU’s share of the RCA budget.

Bill / rate item
Official detail shown by AWWU
Why searchers care
Single-family monthly water
Customer charge $11.68; usage charge $54.98; fire protection $1.69; RCC $0.39; PRISM $0.00; total monthly water $68.74.
Explains why single-family water is often fixed rather than usage-metered.
Single-family monthly wastewater
Customer charge $11.51; usage charge $48.75; RCC $0.35; PRISM $0.00; total monthly wastewater $60.61.
Useful when comparing water-only vs combined water/sewer bill.
Multi-family usage
Metered multi-family usage charge per 1,000 gallons: water $6.32; wastewater $7.63; meter charge varies.
Buildings with four or more units are billed differently than single-family accounts.
Commercial usage
Commercial water usage $7.66 per 1,000 gallons; wastewater varies by strength: low $6.71, medium $8.91, high $10.40.
Wastewater strength class can affect commercial charges.
Estimated bill
AWWU may estimate when meter or remote reading device is inoperable, inaccessible, or weather prevents an actual read.
Ask whether the bill was actual or estimated if usage looks wrong.
Deposits
Service deposits of two times estimated average monthly bill may be required for unsatisfactory payment records and can be refunded after discontinuance or satisfactory history.
Applies at application or later depending on account history.
No bill received
AWWU says failure to receive a bill does not remove obligation to pay and does not prevent discontinuance for non-payment.
Call 907-564-2700 if your bill does not arrive.

Single-family meter note: AWWU says single-family residences are not metered for water use under Municipality of Anchorage policy. AWWU’s rate page states the utility does not provide metered service to residences with only one dwelling unit, while accessory dwelling units, duplexes or triplexes may request metered service.

Official rate links:

Current Rates Understanding Your Bill AWU Tariff ASU Tariff

High Bill, Estimated Bill or Leak Check

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Read the bill first

Check account number, service address, previous balance, current charges, due date, rate code, units, from/to service dates, RCC, PRISM and autopay reminder.

📟

Metered customer leak test

AWWU’s billing FAQ says if the water meter dial is moving while no water is being used, a leak may be present.

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Single-family context

Single-family residential customers are generally unmetered, so a “high bill” may be due to rate changes, fees, prior balance, special charges, or combined water/sewer lines.

Question in searcher’s mind
Fast answer
What to do next
Why does my bill show an estimate?
AWWU may estimate if the meter or remote reader is inoperable, inaccessible, or adverse weather stops an actual read.
Call customer service and ask whether the read was actual or estimated.
Why does my single-family bill not match usage?
AWWU single-family residential billing is not generally based on metered water use.
Review customer charge, residential service, fire protection, RCC, PRISM and sewer charges.
How do I check a metered leak?
Stop all water use and check whether the meter dial moves.
If it moves, check toilets, faucets, irrigation, service line and call AWWU.
What if I missed a bill?
AWWU says not receiving a bill does not remove the obligation to pay.
Call 907-564-2700 and confirm mailing address, email, balance and due date.
Can customer information be updated?
AWWU provides an update customer information route.
Use the official form or contact CustomerService@awwu.biz.
High-bill script: “My AWWU bill for [service address] seems different than expected. Can you explain the rate code, whether anything was estimated, the service dates, current charges, RCC/PRISM, and any past balance or special charge?”

Water Quality, Eklutna Lake, Fluoride and 2026 CCR Reports

Primary source

Eklutna Lake is Anchorage’s primary drinking water source, a glacier-fed mountain lake in Chugach State Park.

Treatment facilities

Eklutna and Ship Creek Water Treatment Facilities perform surface water treatment; Anchorage well sources are disinfected before distribution.

CCR reports

AWWU announced 2026 Water Quality Reports on June 16, 2026, describing source water, testing, and state/federal drinking water standards.

Concern
AWWU detail
Best user action
Water quality report
Annual Consumer Confidence Reports contain detected contaminants, source water, testing and compliance information.
Use the current Anchorage or Girdwood report before making water-safety decisions.
Contaminant testing
AWWU explains that EPA regulations require testing for over 80 contaminants, with detected items listed in the annual report table.
Read the table for your specific system/report year.
Fluoride
AWWU adds fluoride to aid dental protection and says finished-water fluoride is monitored daily.
Use the fluoride FAQ or call outreach for details.
Water treatment questions
AWWU lists Sandy Baker, Public Outreach Coordinator, at 907-786-5636 for water quality and treatment process information.
Call for report questions or print copy help.
Water quality concern at home
Color, odor, taste, or localized tap issue may involve plumbing, flushing, treatment, or system work.
Call and describe hot/cold, one tap/all taps, time started, neighbors affected, and any recent plumbing work.

Official water quality links:

Drinking Water Quality Water Quality Reports Fluoride FAQ Report Water Quality Concern

Sewer Backups, FOG, Wipes and Wastewater Rules

Do not send grease down drains

  • Grease sticks to sewer pipes and is a major cause of sewer backups and overflows.
  • Scrape grease and food residue into the garbage before washing dishes.
  • Do not pour fats, oils, grease, oil-based paints, solvents or chemicals into sewer lines, storm drains or drainage ditches.
  • Do not flush diapers, sanitary napkins, newspapers, rags or paper towels.

Useful sewer contacts

Problem
Practical action
Why it matters
Kitchen grease
Cool, scrape and trash grease; wipe pans before washing.
Grease buildup reduces sewer line carrying capacity and can cause backups.
Drain clog
AWWU suggests 1/4 cup baking soda followed by 1/2 cup white vinegar, wait, then boiling water.
Useful non-grease drain maintenance for small clogs.
Turkey fryer oil
Do not dump. Bring to Municipal Hazardous Waste Collection Facility if eligible.
AWWU notes used oil can be reused for heating.
Condo / townhome preventive maintenance
Associations should use licensed and bonded line cleaners for routine maintenance.
Helps reduce backups and overflow risk.
Illegal discharge questions
Call AWWU Pretreatment Program.
AWWU warns there can be fines and penalties for illegal/improper discharges.
Prevent Sewer Backups Put FOG in Its Place Wipes / FOG Videos

Call Before You Dig: Anchorage 811 and AWWU Locates

1. Plan

Use for fences, decks, trees, landscaping, posts, trenching, service lines or driveway work.

2. Call 811

Call at least 2 business days before you want to start digging.

3. Schedule site meet

AWWU locate requests require a scheduled site meet arranged in advance.

4. Dig safely

Free utility locates help prevent injury, service disruptions, fines and repair costs.

811 detail
Official guidance
User action
When to call
At least 2 business days before digging.
Do not wait until the contractor arrives.
Call hours
Monday-Friday 8:00 AM-5:00 PM; 7:00 AM-7:00 PM during summer.
Call during open hours or use online options if available.
AWWU site meet
Monday-Friday, between 9:30 AM and 4:00 PM.
Arrange in advance; no appointments outside those hours or on weekends/holidays.
Project types
Home improvement, tree planting, fence, deck, DIY or professional work.
Call even for small projects.
AWWU Call Before You Dig Alaska Digline 811

Need Help Paying? Coins Can Count and Life Support Alert

Coins Can Count assistance

Only single-family residential customers may apply for assistance. Sewer-only customers are not eligible.

Eligibility decision

Anchorage Health Department determines eligibility. Call 907-343-7770 for application and eligibility information.

Life Support Alert

AWWU may extend time to correct payment delinquency when service supports a person who is seriously ill, elderly, handicapped, or dependent on water for life-support systems/equipment.

Program
Who / how
Important note
Coins Can Count donation
Customers can round up monthly bills to the next whole dollar or donate a set monthly amount.
Donated funds are administered by Anchorage Health Department and used to help qualified households pay AWWU water/wastewater bills.
Coins Can Count assistance
Single-family residential customers may apply through AHD.
Funds may only pay water/wastewater bills in the AWWU service area.
Cancel participation
Customers may begin or cancel participation at any time.
Call AWWU at 907-564-2700 for account participation changes.
Life Support Alert
Medical professional completes form to determine eligibility.
AWWU says specific/protected diagnosis or health information is not required.
Coins Can Count Enroll / Donate Life Support Alert Form

Conservation and Household Checks That Actually Help

Area
AWWU practical tip
Why it matters
Faucets / toilet leaks
Check faucets, pipes and toilets periodically. AWWU says a faucet drip or invisible toilet leak can waste up to 15 gallons per day.
Even unmetered households reduce wasted treated water and sewer burden.
Toilet dye test
Put 10 drops of food coloring in the tank; after 15 minutes, color in bowl means leak.
Quick test for silent leaks.
Low-flow fixtures
Low-flow showerheads use 2.5 gallons per minute or less; older showerheads use 5-7 gallons per minute.
Reduces hot water and water waste.
Outdoor watering
Stop watering when puddles or runoff appear; avoid watering pavement; use shut-off hose nozzles.
Prevents waste and drainage problems.
Kitchen/laundry
Run dishwasher and clothes washer with full loads; keep drinking water in refrigerator instead of running tap to cool.
Simple behavior changes reduce treated-water demand.
AWWU Conservation Tips

2026 Office Closures and Holiday Planning

Customer Service offices close on official holidays, but the 24-hour emergency number remains the route for urgent water/sewer emergencies.

2026 closure
Date listed by AWWU
What to do if urgent
New Year’s Day
January 1, 2026
Call 907-564-2762 for emergencies.
Martin Luther King Jr. Day
January 19, 2026
Use online payment or emergency line if needed.
Presidents Day
February 16, 2026
Plan lobby visits for next business day.
Seward’s Day
March 30, 2026
Do not wait for lobby reopening for sewer backup or main break.
Memorial Day
May 25, 2026
Use emergency line for urgent field problems.
Juneteenth
June 19, 2026
Use online/phone payment if available.
Independence Day observed
July 3, 2026
Emergency line remains the safe route.
Labor Day
September 7, 2026
Use emergency number for urgent water/sewer issue.
Indigenous People’s Day
October 12, 2026
Plan lobby/service requests around closure.
Veterans Day
November 11, 2026
Use portal, phone payment, or emergency line.
Thanksgiving and day after
November 26-27, 2026
Do not put urgent sewer backup on hold.
Christmas Day
December 25, 2026
Emergency number: 907-564-2762.

Map: AWWU Customer Service Office

Use this map for the AWWU office at 3000 Arctic Boulevard. Use service-area maps separately to confirm whether water and wastewater boundaries match your property.

Location / route
Address / link
Use for
AWWU office
3000 Arctic Boulevard, Anchorage, AK 99503-3813
Lobby customer service, payments, documents, drop box, account help.
Payment mailing address
AWWU, P.O. Box 196626, Anchorage, AK 99519-6626
Mail payments with bill stub; do not mail cash.
Pay / Login
AWWU My Account
Online bill payment, payment history, paperless billing, autopay.
Maps and Apps
AWWU Maps and Apps
Service-area, projects and utility map tools.
Service area maps
AWWU Certificated Boundaries
Check water vs wastewater boundaries and service availability notes.

Anchorage Water and Wastewater Utility FAQ

What is the Anchorage Water and Wastewater Utility phone number?

Call AWWU Customer Service at 907-564-2700 or toll-free 866-650-2700. The 24-hour emergency number is 907-564-2762.

Where do I pay or log in to my AWWU account?

Use the official AWWU Pay/Login portal. An online account can show electronic statements, payment history, autopay, paperless billing, notifications and multiple AWWU accounts.

What is AWWU’s mailing address for payments?

Mail payments to AWWU, P.O. Box 196626, Anchorage, AK 99519-6626. Use the bill stub or pre-addressed envelope when possible.

Where is the AWWU office?

The customer service office is at 3000 Arctic Boulevard, Anchorage, AK 99503-3813. The 24-hour drop box is east of the utility entrance.

What are AWWU office hours?

Customer Service phone lines and lobby are generally open Monday-Friday from 8:30 AM to 4:30 PM. AWWU lists delayed Wednesday opening at 9:00 AM.

How do I report a water or sewer emergency?

Call AWWU’s 24-hour emergency number at 907-564-2762. For urgent issues, call by phone instead of relying on email or social media.

How do I start or stop AWWU service?

Use the official Apply for or Discontinue Service page. Residential applicants should have a valid driver’s license or state ID, service location address and mailing address ready. AWWU may request lease or proof of ownership.

Are Anchorage single-family homes metered for water?

AWWU says single-family residences are not metered for their water use under Municipality of Anchorage policy. Single-family residential accounts are billed monthly using unmetered recurring water and wastewater rates.

What is AWWU’s 2026 single-family monthly bill amount?

AWWU’s current rates page lists total monthly single-family water charges of $68.74 and total monthly wastewater charges of $60.61 under the shown 2026 interim/refundable rates.

Does AWWU offer help for customers who cannot pay?

AWWU’s Coins Can Count program can assist qualifying single-family residential customers in the AWWU service area. Anchorage Health Department determines eligibility; call 907-343-7770 for application information.

30-Second AWWU Checklist

Pay/login: AWWU My Account → verify account number → choose online, phone, mail, lobby or drop box → save confirmation.

Call: Customer Service 907-564-2700; toll-free 866-650-2700; 24-hour emergency 907-564-2762.

Visit: 3000 Arctic Boulevard, Anchorage, AK 99503-3813; Monday-Friday 8:30 AM-4:30 PM; Wednesday delayed opening 9:00 AM.

Mail: AWWU, P.O. Box 196626, Anchorage, AK 99519-6626.

Start/stop: use official service application; prepare ID, service address, mailing address and lease/proof of ownership if requested.

Emergency: call 907-564-2762 for water/sewer emergency; call 811 at least 2 business days before digging.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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