Apopka Water Utilities 2026: Bill Pay, Login & Phone

Apopka FL • utility billing • water sewer reclaimed garbage • online portal • Sensus usage portal

Apopka Water Utilities: Pay, Log In, Call, Start Service or Check 2026 Rates

Use this 2026 guide for City of Apopka utility customers who need to pay a water bill, log in to the online utility portal, call Utility Billing, report an after-hours water or sewer emergency, start or cancel service, sign up for eBill or ACH Auto Pay, check usage in the Sensus Water Consumption Portal, understand February 2026 rates, or troubleshoot high bills, irrigation use and meter rereads.

Official Pay Options Online Portal Login Call 407-703-1727 After-Hours Emergency

Start Here: Fast Apopka Water Utility Action Board

Utility Billing407-703-1727

After-hours emergency407-703-1757

Utility office150 E. 5th Street

Phone pay1-866-784-0082

User need	Official route	Have ready	Apopka-specific next step
Pay or log in online	Apopka Online Utility Billing Portal	Utility account number, 4-digit utility account PIN, payment card, balance.	Log in, click “Make a Payment,” then follow prompts. The button is active only if an outstanding balance exists.
Pay by automated phone	1-866-784-0082	Account number and 4-digit PIN from utility statement.	Use credit card or ACH through the 24-hour automated phone route.
Speak with Utility Billing	407-703-1727	Bill, account number, service address, payment proof, due date, portal screenshot.	Call Monday-Friday, 8 a.m.-5 p.m., except holidays.
Emergency water/sewer issue after hours	407-703-1757	Exact address, cross street, issue type, safety risk, when it started.	Use after 5 p.m., weekends or holidays for emergency water or sewer service.
Start new service	New Service page or online service form.	Application, deposit, service address, start date, customer information.	Same-day service is only available at the Utility Billing Office and ends at 3 p.m.
Cancel service	Online cancel form, office visit or 407-703-1727.	Account number, service address, stop date, forwarding address.	Provide 24-hour notice. FAQ says cancellations are completed the following business day.
Track high water use	Water Consumption Portal	Email, account number, 4-digit account PIN.	Create Sensus account, then view usage by month, week, day and hour. Data may be delayed by four hours.
Request meter reread / possible leak check	Email UtilityBilling@apopka.net or call 407-703-1727.	Account number, service address, current meter photo, usage concern.	One meter reread is free per calendar year; later reread fee may apply if official rates are used.
Pay at Amscot	Any Amscot location.	Utility bill and cash.	Amscot payments are cash only and have a $1.50 non-refundable convenience fee paid to Amscot.
Mail or drop-box payment	City of Apopka Utility Billing, 150 E. 5th Street, Apopka, FL 32703.	Bill stub/account number and check or money order.	Drop-box payments received after 8 a.m. process next business day. Do not place cash in drop box.

Quick answer: pay or log in through the Apopka Online Utility Billing Portal, call 407-703-1727 for billing help, call 1-866-784-0082 for automated phone payment, and call 407-703-1757 after 5 p.m., weekends or holidays for emergency water/sewer service.

Official Apopka Utility Billing Contacts

🏢

Utility Billing Office

Address:
150 East Fifth Street
Apopka, FL 32703

Phone: 407-703-1727
Hours: Monday-Friday, 8 a.m.-5 p.m.

🚨

After-Hours Emergency

Call: 407-703-1757

Use for emergency water and sewer service after 5 p.m., on weekends or on holidays.

🌿

Public Services / Water Restrictions

Phone: 407-703-1731

Use for irrigation restrictions, new sod reports, water conservation and water-resource questions.

Route	Official detail	Use for	Practical tip
Utility Billing Office	150 E. 5th Street, Apopka, FL 32703; 407-703-1727.	Billing, payments, new service, cancellation, deposits, meter rereads, address changes, eBill and ACH.	This is the City Hall Annex Water Office, across from Apopka City Hall.
Online payment portal	wipp.edmundsassoc.com/Wipp/?modFilter=TU&wippid=APKA	Online account login and card payment.	Use account number and 4-digit utility account PIN from statement.
Phone payment	1-866-784-0082.	24-hour automated phone payment by credit card or ACH.	Save the confirmation number before hanging up.
Emergency water/sewer	407-703-1757.	After-hours leak, water outage, sewer backup or urgent water/sewer service issue.	Give exact location first, then describe safety risk.
Engineering availability	Engineering Division 407-703-1632.	Utility availability request for development or connection planning.	Use before buying/building when service availability is uncertain.
Forms submission	Mail 150 E. 5th Street, online forms, or fax 407-703-1630.	New customer, ACH, eBill, termination, refund or customer information update.	Online requests are processed Monday-Friday and usually need 3-5 business days.

Bill Pay and Login: Exact Apopka Payment Steps

1. Use official portal

Open Apopka’s official WIPP/Edmunds utility billing portal from the City pay page.

2. Enter account details

Use the account number and 4-digit utility account PIN printed on your utility statement.

3. Click Make a Payment

The City says this button is active only when an outstanding balance exists.

4. Save proof

Keep confirmation, amount, date, account number, payment method and screenshot.

Payment method	How it works	Best for	Do not miss
Online portal	Pay with Visa, Mastercard, American Express or Discover credit/debit card.	Fast online payment and account login.	Full bill should be paid by due date to avoid late charges.
Phone payment	Call 1-866-784-0082 and use the automated 24-hour system.	After-hours card or ACH payment without logging in.	Account number and 4-digit PIN are on your utility statement.
ACH Auto Pay	Monthly bill is automatically deducted from checking or savings on the due date.	Customers who want no-fee automatic payment.	You still receive monthly bill showing water consumption, amount owed and due date.
eBill	Utility bill arrives by email as PDF with newsletter.	Paperless billing and faster statement delivery.	Enrollment cancels paper bill and may provide a one-time $5 utility account credit.
Amscot	Pay at any Amscot location seven days a week.	Cash-payment customers.	Cash only; Amscot charges $1.50 non-refundable convenience fee.
Drop box	Drop box in front of City Hall Annex Water Office at 150 E. 5th Street.	After-hours check or money-order payment.	Payments after 8 a.m. process next business day; do not place cash in drop box.
Office / drive-through	Pay at 150 E. 5th Street Monday-Friday, 8 a.m.-5 p.m.; drive-through available.	Customers needing in-person receipt or billing help.	Bring bill/account number and ID if changing service information.
Mail	Mail payment to City of Apopka, 150 E. 5th Street, Apopka, FL 32703.	Non-urgent check/money-order payment.	Mail early; postal delay can still cause late fees.

Payment problem script: “I paid City of Apopka utility account [account number] on [date/time] by [online portal / phone / ACH / Amscot / drop box / office / mail]. The service address is [address], amount was [amount], and confirmation/check/reference number is [number]. Can you confirm posting and whether any late charge, NSF, reconnect fee or balance remains?”

Paying Your Bill Utility Billing Portal Sign Up for eBill Utility Forms

Start, Cancel or Update Apopka Utility Service

Start service

Complete new customer form online or visit Utility Billing Office.
Pay required utility deposit.
Choose service date, but avoid Saturday/Sunday request dates.
Same-day service requires office visit and ends at 3 p.m.

Cancel service

Complete online cancellation form, visit office or call 407-703-1727.
Provide 24-hour notice.
FAQ says cancellations are completed the following business day.
Give forwarding address for final/refund handling.

Update information

Use Update Customer Information form.
Call Utility Billing if address/email/phone changes.
eBill users must keep email current.
ACH users should update bank details before due date.

Processing time

Online requests are processed Monday-Friday.
Allow 3-5 business days for many service form requests.
Utility Billing office accepts applications 8 a.m.-5 p.m.
Connection fee appears on first bill.

Residential setup	Deposit	Connection fee	Use this when
Water only	$60.00	$35.00	Property receives only City water service.
Water & sewer	$155.00	$35.00	Property receives both City water and sewer.
Water, sewer & reuse	$215.00	$35.00	Property has reclaimed/reuse irrigation service too.
Water, sewer & garbage	$220.78	$35.00	Common full residential setup without reuse.
Water, sewer, reuse & garbage	$280.78	$35.00	Full service package where all utilities apply.
Water & garbage	$125.78	$35.00	Water/garbage without City sewer line.

Commercial deposit note: Apopka lists minimum commercial deposits and says commercial deposits are non-refundable until closure of account and final billing. The commercial account may be trued up after 12 months to a three-month average.

Start-service script: “I need to start Apopka utility service at [address] on [date]. The property needs [water / sewer / reclaimed / garbage]. I understand there may be a deposit and $35 connection fee. Can you confirm the exact deposit, whether same-day service is available, and what must be completed before service starts?”

New Service Forms Utility Billing Call Utility Billing

February 2026 Water, Sewer, Reclaimed and Garbage Rates

Apopka says these rates are effective February 2026 and reflected in the March 2026 utility statement. Use them to separate water usage, sewer, reclaimed water, garbage and service-fee changes before calling.

Residential water base

$12.36 base charge, then tiered usage per 1,000 gallons.

Residential sewer base

$26.29 base charge, then $4.37 per 1,000 gallons up to 12,000-gallon cap.

Residential garbage

$26.60 base charge for residential garbage on the utility bill.

Late charge

10% of bill listed under other charges.

Residential water item	February 2026 rate	Bill-review note
Minimum monthly charge	$12.36 base charge	Fixed water charge before usage.
0-6,000 gallons	$2.28 per 1,000 gallons	First usage tier.
6,001-15,000 gallons	$2.81 per 1,000 gallons	Middle tier; check irrigation and guests.
15,001-30,000 gallons	$4.18 per 1,000 gallons	High use; inspect leaks and irrigation.
Above 30,000 gallons	$8.47 per 1,000 gallons	Very high use; use Sensus portal quickly.

Other February 2026 utility rate	Amount	Why it matters
Commercial water base	$14.81	Commercial minimum before usage.
Commercial water 0-6,000 gal.	$2.73 per 1,000 gallons	Commercial first tier.
Commercial water 6,001-15,000 gal.	$3.40 per 1,000 gallons	Commercial middle tier.
Commercial water above 15,000 gal.	$5.05 per 1,000 gallons	Commercial high-use tier.
Residential sewer base	$26.29	Fixed residential sewer charge.
Residential sewer usage	$4.37 per 1,000 gallons up to 12,000 gallons	Total bill cap shown as $78.73 for maximum 12,000 gallons.
Commercial sewer 3/4" meter base	$29.10	Commercial sewer base starts by meter size.
Commercial sewer all usage	$5.06 per 1,000 gallons, no cap	Commercial sewer usage has no cap on City table.
Residential reclaimed water base	$12.38 base charge with 6,000-gallon minimum	Reclaimed irrigation line can add to bill.
Residential reclaimed 6,001-15,000 gal.	$2.13 per 1,000 gallons	Reuse usage tier.
Residential reclaimed 15,001-30,000 gal.	$3.19 per 1,000 gallons	Reuse high-use tier.
Residential reclaimed above 30,000 gal.	$6.36 per 1,000 gallons	Very high reclaimed use.
Residential garbage	$26.60 base charge	Separate from water/sewer usage.
Commercial garbage	$40.05 base charge	Commercial bill line.

Other charge / service fee	Amount	When it can appear
Initiation of water service	$35.00	Each time water service is connected; included on first month’s bill.
Meter reread	$35.00	One free per calendar year; later reread may be charged.
Turn-off or turn-on	$35.00	Service field action.
Late charge	10% of bill	Past-due bill.
NSF charge	$25.00 or more	Non-sufficient funds/returned item.
Delinquent reconnect fee	$70.00	Service restoration after delinquency.
Meter tampering	Actual cost plus 10%	Unauthorized tampering context.
Miscellaneous site visit	$35.00	Field visit or non-routine site action.
After-hours service charge	$50.00	After-hours service action.

High-bill script: “My Apopka utility bill increased from [old amount] to [new amount]. Water use was [gallons], sewer line was [amount], reclaimed use was [amount/gallons], and garbage was [amount]. Can you help separate 2026 rate changes, usage tier, sewer cap, reclaimed irrigation, garbage, late charge, NSF/reconnect/site visit fee and possible leak?”

Billing & Rates Sanitation Rates Impact / Misc. Fees

High Bill, Meter Reread, Leak Check and Sensus Usage Portal

Hourly usage view

The Water Consumption Portal lets customers view water and reclaimed usage by month, week, day and hour.

Portal setup

Create account with email, account number and 4-digit utility account PIN from statement.

Usage delay

Usage information may be delayed by four hours, so do not expect instant live meter data.

Meter reread

Email UtilityBilling@apopka.net or call 407-703-1727 to request a reread for possible leaks.

High-bill clue	What it may mean	Best Apopka next step
Continuous use overnight	Toilet leak, irrigation valve, hose bib, water softener, private service leak.	Check fixtures, then call 407-703-1727 if meter/reread support is needed.
Spike only on watering days	Irrigation schedule, broken sprinkler head, new sod, reclaimed water use.	Check Sensus usage and irrigation controller settings.
High sewer charge	Water use multiplied sewer usage up to 12,000-gallon residential cap.	Separate water tier from sewer cap before calling.
High reclaimed water line	Outdoor irrigation/reuse consumption.	Review irrigation run time and restrictions.
Late or reconnect fee	Payment posted after due date, NSF, disconnection, site visit or after-hours service.	Ask Utility Billing for exact fee line and posting date.
Bill missing or not received	Mail/email problem.	FAQ says utility services are billed monthly; call 407-703-1727 if a monthly bill is not received.

Leak/reread script: “My Apopka water usage increased from [old gallons] to [new gallons]. The Sensus portal shows [continuous overnight use / watering-day spike / one-day spike / unknown pattern]. I checked [toilets / irrigation / hose / water heater / pool / reclaimed system]. Can you help with a meter reread or next step?”

Water Consumption Portal Info Sensus Portal Login Email Utility Billing Call 407-703-1727

Irrigation, New Sod and Water Restrictions

No 10 a.m.-4 p.m.

Apopka says no irrigation shall occur between 10 a.m. and 4 p.m.

One hour per zone

Irrigation must not occur for more than one hour per zone on each irrigation day.

3/4 inch limit

No more than 3/4 inch of water may be applied per irrigation zone on each irrigation day.

New sod

New landscape can irrigate any day for initial 30 days, then every other day for next 30 days, limited to needed area.

Schedule / rule	Allowed days or rule	Bill impact
Daylight Saving Time: odd-numbered or no-address homes	Wednesday and Saturday.	Wrong-day or extra-day watering can increase water/reclaimed usage.
Daylight Saving Time: even-numbered homes	Thursday and Sunday.	Check controller after clock/time change.
Daylight Saving Time: nonresidential	Tuesday and Friday.	Commercial irrigation can push usage tiers.
Eastern Standard Time: odd-numbered or no-address homes	Saturday.	Once-a-week winter schedule reduces outdoor use.
Eastern Standard Time: even-numbered homes	Sunday.	Confirm controller after first Sunday in November.
Eastern Standard Time: nonresidential	Tuesday.	Nonresidential winter schedule.
Micro-spray, micro-jet, drip or bubbler	Allowed anytime.	Efficient systems can reduce usage compared with sprays.
Maintenance/repair test	Any time, any day, not more than 20 minutes per zone.	Use test mode to find broken heads and leaks.
Hand-held hose	Allowed anytime if equipped with automatic shut-off nozzle.	Better for small areas than running full irrigation zones.
Rain sensor	Required on all automatic irrigation systems.	Prevents waste and surprise high bills after rain.

New sod note: report new sod through the City’s online form so Water Conservation and Utility Billing know why irrigation may temporarily look different. Keep irrigation limited to the new landscape area and minimum amount needed.

Irrigation Rules Water Conservation Public Services 407-703-1731

Water Quality, Drinking Water Source and Boil-Notice Questions

Groundwater wells

Apopka says its water is produced at five water plants from 13 groundwater wells.

System scale

The City treats and distributes almost 9 million gallons of water daily through more than 360 miles of pipe to almost 24,000 connections.

Verified reports

Annual water-quality reports are approved and verified by the Florida Department of Environmental Protection before posting.

Water-quality issue	Official detail	Customer action
Water source	Five water plants and 13 groundwater wells throughout the City.	Read the latest Water Quality Report for exact monitoring results.
Water-quality report	Reports are posted on the City site after FDEP approval/verification.	Use 2025 report for newest posted Apopka water quality summary.
Urgent water concern	FAQ says call 407-703-1731 Monday-Friday 8 a.m.-5 p.m.; after hours call 407-703-1757.	Report address, tap affected, color/odor/taste, pressure and start time.
Possible “free water test” sales call	City says employees wear City-issued uniforms/logo and photo ID and take samples at outside faucets.	Be suspicious of in-home tests used to sell treatment products.
Lead/copper service line	City is identifying water service lines as lead, non-lead or unknown under revised Lead and Copper Rule inventory.	Cooperate if City staff needs access to meter box to determine material.
After boil-water notice lifted	Follow official City instructions before normal use resumes.	Check official notices and flush/clean as directed if your area was affected.

Water-quality script: “My water at [address] has [color/odor/taste/pressure/no water] from [hot/cold/all taps] since [time]. I checked neighbors and whether it clears after flushing. Can Public Services confirm whether this is a water-quality, pressure, private plumbing, lead service line, boil-notice or system issue?”

Drinking Water Water Quality Reports 2025 Water Quality Report After-Hours Emergency

Map: Apopka Utility Billing Office

Use this map for the City Hall Annex Utility Billing Office at 150 East Fifth Street, Apopka, FL 32703. This is the water office for in-person utility billing, payment drop box, drive-through payment, service applications and account help.

Location / route	Address / phone	Best use
Utility Billing Office / City Hall Annex	150 E. 5th Street, Apopka, FL 32703; 407-703-1727	Billing, payment, start/cancel service, deposits, account changes and service forms.
Payment drop box	In front of City Hall Annex Water Office.	After-hours check/money-order payment; no cash.
Drive-through window	150 E. 5th Street.	Business-hours payment without going inside.
Payment mail	City of Apopka, 150 E. 5th Street, Apopka, FL 32703	Mail payment with account details.
Automated phone payment	1-866-784-0082	24-hour credit card or ACH phone payment.
After-hours water/sewer emergency	407-703-1757	Water outage, line break, sewer backup or emergency outside regular hours.
Public Services Complex	748 E. Cleveland Street, Apopka, FL 32703; 407-703-1731	Water conservation, irrigation, Public Services and water resource questions.

Apopka Water Utilities FAQ

What is the Apopka water bill phone number?

Call the City of Apopka Utility Billing Office at 407-703-1727 for billing, rates, payments, new service, cancellation, account changes and meter reread questions during Monday-Friday office hours.

What is the Apopka after-hours water or sewer emergency number?

Call 407-703-1757 after 5 p.m., on weekends or on holidays for emergency water and sewer service.

Where do I pay my Apopka water bill online?

Use the City-linked Apopka Online Utility Billing Portal at wipp.edmundsassoc.com/Wipp/?modFilter=TU&wippid=APKA. Log in with your account number and 4-digit utility account PIN from your utility statement.

What is the Apopka automated phone payment number?

Call 1-866-784-0082 to pay by automated 24-hour phone system using credit card or ACH. Have your utility account number and 4-digit account PIN ready.

Where is the Apopka Utility Billing Office?

The Utility Billing Office is in the City Hall Annex at 150 East Fifth Street, Apopka, FL 32703. Office hours are Monday-Friday, 8 a.m.-5 p.m., except holidays.

How do I start Apopka water service?

Complete the online new customer form or visit the Utility Billing Office, then pay the applicable deposit. Same-day service is only available at the Utility Billing Office and ends at 3 p.m. A $35 connection fee is included on the first bill.

How do I cancel Apopka utility service?

Complete the online cancellation form, visit the office or call 407-703-1727. Provide at least 24-hour notice and a forwarding address. The FAQ says cancellations are completed the following business day.

What are the 2026 Apopka residential water rates?

Effective February 2026, residential water has a $12.36 base charge, then $2.28 per 1,000 gallons for 0-6,000 gallons, $2.81 for 6,001-15,000 gallons, $4.18 for 15,001-30,000 gallons and $8.47 above 30,000 gallons.

How do I check Apopka water usage for leaks?

Use the Sensus Water Consumption Portal. Create an account with your email, account number and 4-digit utility account PIN from your statement. The portal shows water and reclaimed usage by month, week, day and hour, though usage may be delayed by four hours.

What are Apopka irrigation restrictions?

No irrigation is allowed between 10 a.m. and 4 p.m. Daylight Saving Time generally allows odd/no-address homes Wednesday/Saturday, even homes Thursday/Sunday and nonresidential Tuesday/Friday; Eastern Standard Time generally reduces irrigation to one scheduled day per week.

30-Second Apopka Water Utilities Checklist

Pay/login: use the Apopka Online Utility Billing Portal with account number and 4-digit utility account PIN.

Phone: Utility Billing 407-703-1727; automated phone pay 1-866-784-0082; after-hours emergency water/sewer service 407-703-1757.

Office/mail/drop box: City of Apopka Utility Billing, 150 E. 5th Street, Apopka, FL 32703.

Start service: online form or office visit plus deposit; same-day service is office-only and ends at 3 p.m.; $35 connection fee appears on first bill.

Rates: February 2026 residential water starts with $12.36 base charge and tiered usage; residential sewer starts with $26.29 base and capped usage up to 12,000 gallons.

High bill: check Sensus hourly usage, irrigation days, reclaimed water, sewer cap, garbage, late charge, NSF/reconnect/site visit fees, meter reread and private leaks before calling.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

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Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail