Baytown Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Baytown utility desk. It explains the new Utility Services online profile, how Customer I.D. and account number work, why pay-by-phone is no longer listed, how to pay before a disconnect, where to mail or drop off payments, how deposits and transfers work, how rates are calculated, and when to contact Public Works or the Baytown Area Water Authority.
Start Here: Pick the Correct Baytown Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Customer I.D. and account number from the utility bill. |
You must create a new profile, then link the utility account to that profile. |
|
Create online profile |
Portal → Log In → sign in with Google/Apple/Microsoft/Facebook or sign up with email. |
Email access, verification email, Customer I.D., account number. |
The City says the customer number stays with you while the account number stays with the property address. |
Pay by phone |
Not available for Baytown utility bills. |
Use online portal, in person, mail, night drop, bank draft or listed alternate payment sites. |
The City payment page states pay-by-phone is no longer a payment option. |
Billing, due date, payment confirmation or delinquency |
Utility Services: 281-420-6515 or ubservice@baytown.org |
Bill copy, confirmation number, due date, service address and account number. |
If paying online after disconnection, email or call confirmation by deadline for next-business-day restoration. |
Pay in person |
Utility Services, 315 W. Texas Ave, Baytown, TX 77520. |
Bill stub/account number, ID and payment method. |
Utility Services hours are Monday-Thursday 7:20 AM-5:30 PM and Friday 7:30 AM-11:30 AM. |
Mail a payment |
P.O. Box 738277, Dallas, TX 75373-8277. |
Check or money order with account number/bill stub. |
Do not use mail if you received a delinquent disconnect notice. |
Start new water/sewer service |
Application, contract acknowledgment, ownership/lease proof, photo ID, deposit and service fee. |
Same-day service is not available; once account is established, service activates next business day. |
|
Water/wastewater infrastructure issue |
Public Works and Engineering: 281-420-5300 |
Exact location, cross street, visible leak/backup/drainage issue and callback number. |
For life-safety emergencies, use 911. |
Important payment warning: Baytown does not offer utility pay-by-phone. Card payments through the approved online route can carry a 4% convenience fee, and online/night-drop payments post the next business day. If the account is past due, call Utility Services after paying.
Official Baytown Utility Services Phone, Address, Hours and Email
Utility Services / Customer Service
Phone: 281-420-6515
Email: ubservice@baytown.org
Use for: water/sewer/garbage account questions, payment confirmation, due dates, deposits, transfer service, delinquency and online account help.
Utility Services office
Address:
315 W. Texas Ave
Baytown, TX 77520
Hours:
Monday-Thursday, 7:20 AM-5:30 PM
Friday, 7:30 AM-11:30 AM
Public Works and Engineering
Phone: 281-420-5300
Address:
2123 Market Street
Baytown, TX 77520
Use for: city-owned water, wastewater, streets, drainage, solid waste infrastructure and utility service requests.
Contact route |
Official detail |
Use this for |
|---|---|---|
Utility Services |
315 W. Texas Ave; 281-420-6515. |
Bill amount, due date, online account access, payments, new service, transfers, deposit questions and delinquency. |
Collections |
281-420-6512; emergency phone listed as 281-420-7160. |
Collections, delinquent accounts and account-specific payment follow-up. |
Public Works and Engineering |
2123 Market Street; 281-420-5300; Monday-Friday 8 AM-4:30 PM. |
Water/wastewater reporting, drainage, streets, public infrastructure and non-billing field concerns. |
Baytown Water Authority |
7425 Thompson Road; 281-426-3517. |
Water authority/water-quality report context and source-water related questions. |
City general contact |
2401 Market Street; 281-422-8281. |
General City routing only; use 281-420-6515 for utility billing. |
MDUS / stormwater questions |
Health Department Storm Water Division: 281-420-5384. |
Municipal Drainage Utility Service fee questions shown on utility bills. |
Billing vs infrastructure: call Utility Services for bills and account status. Call Public Works for water/wastewater field issues, drainage, water main concerns, streets or city infrastructure. For immediate danger, call 911.
Pay Bill or Log In: Baytown Utility Services Portal, In Person, Mail and Night Drop
Online portal
Baytown Utility Services portal
Use the portal to pay, manage your utility account, review usage and sign up for notifications.
In person
315 W. Texas Ave.
Payments received in the Utility Services office before 5:30 PM Monday-Friday are posted the same day.
P.O. Box 738277
Dallas, TX 75373-8277
Use for routine payments only when there is enough mailing time.
Alternate sites
The City lists Food Town, Walmart, Kroger, Joe V’s and Ace Cash as alternate payment sites.
Open the official Baytown portal
Use the Baytown Utility Services portal linked from Baytown.org. Avoid search ads or unofficial utility-payment pages, especially if you received a shutoff warning.
Create a new user profile
The City says new online access is a two-part process. First create a profile through the Tyler Identity sign-in page using Google, Apple, Microsoft, Facebook or email signup.
Link the utility account
After signing in, choose Baytown Utility Billing, then Utility Billing, then Accounts, then “Link to Account.” Enter the account ID and CID/Customer I.D. from the letter or bill.
Pay and save confirmation
Save the confirmation number, payment date, amount and account number. If the account is disconnected or delinquent, email the confirmation to ubservice@baytown.org or call 281-420-6515 by the City’s restoration deadline.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Online portal |
Baytown Utility Services portal requires profile setup and account linking using Customer I.D. and account number. |
Online account access, water/sewer usage review, paperless option and notifications. |
Credit/debit card transactions carry a 4% convenience fee; no American Express. |
Pay-by-phone |
Not available for utility bills. |
Not applicable. |
Do not trust a caller who demands phone payment for a Baytown water bill. |
In-person payment |
Utility Services, 315 W. Texas Ave; Monday-Thursday 7:20 AM-5:30 PM and Friday 7:30 AM-11:30 AM. |
Urgent delinquent payment, account review, deposit, transfer or payment proof. |
For same/next-business-day restoration, meet the posted in-person deadline. |
Mail |
P.O. Box 738277, Dallas, TX 75373-8277. |
Routine non-urgent check or money-order payment. |
Do not mail if a disconnect notice is active; posted receipt can take 1-3 days or more depending on method. |
Night drop |
Night drop boxes are located at the front and rear of the Utility Services office. |
After-hours check or money-order payment. |
Payments placed in night drop after 5:30 PM on the due date are considered late and post next business day. |
Automatic bank draft |
Available by application through Utility Services / New Service resources. |
Recurring payment without card convenience fee. |
Keep paying manually until the bank draft is approved and visible on the account. |
Alternate payment sites |
Food Town, Walmart, Kroger, Joe V’s and Ace Cash are listed as alternate options. |
Convenient cash/retail-style payment. |
Alternate payments may not post immediately; avoid them for urgent disconnect situations unless Utility Services confirms timing. |
Billing Cycles, Due Dates, Late Charges and Disconnection Rules
Cycle 1
If your account number begins with 1, the bill is generally due between the 5th and 10th of the month.
Cycle 2
If your account number begins with 2, the bill is generally due between the 20th and 25th of the month.
Late charge
Late charges are 10% of water, sewer, garbage/recycle and MDUS charges.
Delinquent fee
A $50 delinquent fee applies if the past-due amount is not paid before the notice due time.
Billing event |
City rule / detail |
Customer action |
|---|---|---|
Bill cycle |
Cycles are based on the property’s geographical location and cannot be modified. |
Check whether account starts with 1 or 2 before planning payment date. |
Payment window |
Customers have about 14 days from the day the bill is mailed to pay without penalty. |
Do not wait for the paper bill if you know the normal due window. |
Bill not received |
Failure to receive a bill does not remove the payment obligation or penalties. |
Call 281-420-6515 if the bill is not received 10 days before the usual due date. |
Late charge |
10% late charge applies to utility charges when not paid by due date. |
Make sure payment is received in the Utility Services office by 5:30 PM on due date. |
Delinquent notice |
City mails a reminder notice giving about 12 additional days from original due date. |
Do not ignore the notice; call before service interruption if you need an arrangement. |
Disconnect scheduling |
About 26 days from original bill date, unpaid accounts are scheduled for disconnection and $50 delinquent fee applies. |
Pay early enough for posting and call if paid online near cutoff. |
Restoration after nonpayment |
Delinquent balance must be paid before service can be restored. Restoration is next business day if full payment and confirmation meet deadlines. |
For online payments, email confirmation to ubservice@baytown.org or call 281-420-6515 by the posted deadline. |
Payment arrangement |
Arrangements must be requested before interruption; current bill must still be paid on time; effective April 6, 2026, arrangements are limited to two within 12 months. |
Request in person before the due date and get the arrangement terms in writing. |
Start, Transfer or Close Baytown Water and Sewer Service
New residential service
- Complete the Online Application for Water/Sewer Service.
- Acknowledge Water/Sewer Service Contract terms and conditions.
- Provide proof of property ownership or signed lease agreement.
- Provide valid driver’s license or identification card.
- Pay deposit and $30 service charge before activation.
Deposit and fee check
- Owner deposit is listed as $100 in the Water Utility Accounts page.
- The Residential Utility Service Application page lists owner deposit as $50 and tenant deposit as $200; call to confirm current owner deposit if pages conflict.
- Tenant/renter deposit is listed as $200.
- Service connection fee is $30.
- Transfer of service fee is $25 and bill must be paid to date.
Move or transfer service
- Customer number stays with you while you remain in Baytown.
- Account number stays with the property address.
- Moving to a new address creates a new account number.
- Transfer requires account paid to date.
- Ask for final bill, deposit application and new service date.
Deposit conflict note: one official Baytown page lists owner deposit as $100, while the residential application page says deposits must be paid before activation and lists $50 owner / $200 tenant. Because the pages conflict, a careful article should tell readers to call 281-420-6515 before relying on the owner-deposit amount.
Situation |
Best route |
Ask this before submitting |
|---|---|---|
New owner |
Residential Utility Service Application. |
“Do you need bill of sale, settlement statement, title transfer warranty deed, closing disclosure or another ownership document?” |
Tenant/renter |
Residential application with signed lease or landlord utility billing form. |
“Is the lease acceptable, and what deposit amount is currently required for this address?” |
Commercial account |
Online Commercial Service Application. |
“How is the commercial or multi-unit deposit calculated for this meter/use?” |
Transfer inside Baytown |
Call Utility Services and confirm paid-to-date balance. |
“What is the new account number and what date will the old address stop billing?” |
Closing account |
Call Utility Services with move-out/final date. |
“Will the deposit be applied to final billing, and where will any credit refund be mailed?” |
Baytown Water and Sewer Rates: How the Bill Is Calculated
Water base
Single-family billing guide shows a water base facility/customer charge of $11.82.
Sewer base
Single-family billing guide shows a sewer base facility/customer charge of $12.76.
First 2,000 gallons
Single-family water and sewer sample uses $3.19 per 1,000 gallons for the first 2,000 gallons.
Over 6,000 gallons
Water use over 6,000 gallons is shown at $9.93 per 1,000 gallons in the City’s bill guide.
Charge / item |
City bill guide detail |
Customer meaning |
|---|---|---|
Water base charge |
$11.82 for single-family water. |
Fixed charge before usage is added. |
Sewer base charge |
$12.76 for single-family sewer. |
Fixed sewer charge before usage-based sewer charges. |
First 2,000 gallons per unit |
$3.19 per thousand gallons for water and sewer sample calculation. |
First tier of billed water/sewer usage. |
Next 4,000 gallons water |
$7.20 per thousand gallons. |
Water usage between about 2,001 and 6,000 gallons. |
Water over 6,000 gallons |
$9.93 per thousand gallons. |
High-use months are more expensive; check irrigation and leaks. |
Next 10,000 gallons sewer |
$7.20 per thousand gallons in the sample sewer calculation. |
Sewer charges are based on monthly water consumption billed. |
Garbage and recycle |
Sample calculation includes $40.00 garbage and recycle. |
A “water bill” total may include solid waste, not just water. |
MDUS |
Sample calculation includes $4.00 Municipal Drainage Utility Service. |
MDUS is a drainage charge; call 281-420-5384 for MDUS questions. |
Meter reading |
Readings are obtained electronically by drive-by computer; customers are billed in thousands of gallons and the last two digits are dropped for billing. |
Example: a reading of 547413 is billed as 5474 before subtracting the previous reading. |
Bill-reading tip: Baytown bills can include water, sewer, garbage/recycle and MDUS. Separate each line item before assuming the water meter is wrong. Sewer is tied to monthly water consumption, so a water leak can also raise the sewer portion unless a sewer-only leak adjustment is approved.
High Baytown Water Bill: Meter Check, Toilet Test and Leak Adjustment Rules
Toilet leak test
Remove the tank lid, add food coloring or a dye tablet, do not flush, and check whether color appears in the bowl within 15 minutes.
Meter leak test
Turn off all faucets, record the meter reading, wait 15-20 minutes, then recheck. If the dial changes, a leak is occurring in the plumbing system.
Sewer-only adjustment
Baytown leak adjustments are intended for sewer charges when water bypassed the sanitary sewer system and the leak has been fixed.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Prior balance |
Check if the previous balance, late charge, delinquent fee, returned check or delayed payment posting carried over. |
It may not be new water usage. |
Usage tier |
Compare gallons to the first 2,000, next 4,000 and over-6,000 usage levels shown in the City’s guide. |
Higher usage tier means higher cost per 1,000 gallons. |
Toilet leak |
Use dye test and repair worn, corroded or bent parts. |
Running toilets can create continuous hidden usage. |
Private plumbing leak |
Turn off water use and recheck meter after 15-20 minutes. |
Meter movement with no use usually means a leak on the private plumbing side. |
Irrigation / outdoor use |
Check sprinkler heads, hose bibs, pool fill, pressure washing, foundation watering and outdoor leaks. |
Outdoor use can push bill into higher tiers and raise sewer calculation. |
Reread request |
Ask whether a reread is appropriate. |
Service-related fees list reread as $10 first and $25 after, so ask before requesting repeatedly. |
Leak adjustment request |
Submit written request with detailed reason and repair receipt. |
City policy requires written signed request and repair proof. |
Adjustment period |
Ask how the six-month average or shorter eligible period will be calculated. |
Leak adjustment cannot cover more than two consecutive months. |
Service Fees, Deposits and Account Charges to Watch
Fee / deposit |
Listed amount |
When it matters |
|---|---|---|
New service connection fee |
$30.00. |
Opening a new account. |
Owner deposit |
$100 on Water Utility Accounts page; $50 on Residential Utility Service Application page. |
Confirm with Utility Services before publishing or paying because official pages conflict. |
Renter / tenant deposit |
$200.00. |
Tenant accounts and owners lacking complete signed documentation may be assessed tenant deposit until corrected. |
Transfer of service |
$25.00. |
Moving service to another address; bill must be paid to date. |
Late charge |
10% of bill/charges. |
Bill not paid by due date. |
Delinquent fee |
$50.00. |
Past due amount not paid before the notice due time / disconnect process. |
Returned check |
$30.00. |
Payment returned by bank. |
Meter test |
$60.58. |
Ask before requesting if you mainly need a usage review or leak check. |
Reread |
$10.00 first and $25.00 after. |
Repeated meter rereads can trigger fees. |
Pulled meter / tampering |
$500.00. |
Do not tamper with meter, lock, register or service line. |
Vacant or unauthorized use |
$500.00. |
Using water without an active authorized account. |
Do not tamper with the meter: Baytown lists significant charges for broken locks/devices, pulled meters, tampering and unauthorized use. Call Utility Services or Public Works instead of trying to restore or modify service yourself.
Water, Wastewater, Drainage and Garbage: Which Baytown Department Handles What?
Drinking water
Public Works supports city-owned infrastructure needed to provide drinking water service.
Wastewater
Public Works supports collection and treatment of wastewater and related public infrastructure.
Drainage / MDUS
Drainage system maintenance and stormwater questions are separate from water consumption.
Garbage / recycle
Baytown utility bills may include garbage and recycle charges along with water and sewer.
Problem |
How to describe it |
Best first route |
|---|---|---|
Water main leak / street water |
“Water is flowing/bubbling at [address/cross street].” |
Public Works 281-420-5300 or report water/wastewater through City request route. |
Sewer backup / wastewater overflow |
“Wastewater is backing up into [fixture/location].” |
Public Works / Utilities route; stop using water and keep people/pets away. |
Drainage issue |
“Stormwater is not draining at [street/ditch/culvert].” |
Public Works 281-420-5300; MDUS questions can go to Storm Water Division 281-420-5384. |
Garbage or recycle bill line |
“My bill includes garbage/recycle charge of [amount].” |
Utility Services for billing; Public Works for collection/routing concerns. |
Meter reading concern |
“My meter read/usage seems incorrect.” |
Utility Services; ask about reread, meter test fee and electronic reading explanation. |
Water Quality Reports, Baytown Area Water Authority and Taste/Odor Questions
Current reports
The City’s Forms, Reports and Information page links Annual Water Quality Reports for 2025, 2024, 2023 and 2022, including Spanish versions for recent years.
Baytown Area Water Authority
The Baytown Area Water Authority staff directory lists 7425 Thompson Road, Baytown, TX 77521, phone 281-426-3517.
Use report year carefully
A Consumer Confidence Report covers a prior testing period; it does not replace live alerts, service interruption notices or current boil-water instructions.
Concern |
Best source |
What to record |
|---|---|---|
Annual drinking-water data |
Annual Water Quality Report 2025 from Baytown Forms, Reports and Information page. |
Report year, system name, source information, detected contaminants and contact information. |
Spanish report |
Annual Water Quality Report Spanish PDF links. |
Use the Spanish version if the household needs Spanish-language CCR details. |
Taste or odor |
Utility Services / water-quality report contact route. |
One tap or all taps, hot/cold, time started, odor type and whether neighbors are affected. |
Cloudy or discolored water |
Public Works / Utilities route if sudden, persistent or connected to main work. |
Color, sediment, whether it clears after running, nearby hydrant flushing or main break. |
Boil-water notice or emergency alert |
City emergency communications and direct Utility/Public Works phone routing. |
Affected streets, notice start/lift time and safe-use instructions. |
BAWA question |
Baytown Area Water Authority, 281-426-3517. |
Ask whether the question is about water production/source or customer billing. |
Payment Assistance, Payment Arrangements and Local Resource Contacts
Call before interruption
Payment arrangements must be requested before service interruption. Once services are disconnected, a payment arrangement is not available.
Current bill still due
Even on an approved arrangement, the current bill must be paid on or before the due date with no exceptions.
2026 arrangement limit
Effective April 6, 2026, payment arrangements are limited to two within a 12-month period.
Need |
Official or listed route |
What to ask |
|---|---|---|
Payment arrangement |
Utility Services Customer Service: 281-420-6515. |
“Am I eligible for an arrangement, what amount is covered, and when is the current bill still due?” |
Baytown Resource Center |
281-424-5752. |
“Do you help with City of Baytown utility bills, and do you require a disconnect notice?” |
Love Inc. |
281-422-5683. |
“What documentation is needed for utility assistance?” |
Gulf Coast Community Services |
281-426-4757. |
“Are water/sewer bills eligible, and is funding open?” |
Harris County Social Services |
713-696-1900 or local listing 281-422-8564. |
“Can I apply for help with a Baytown utility bill at this address?” |
Sheltering Arms |
713-956-1888. |
“Do you have current assistance for utility bills or shutoff prevention?” |
Payment Safety, Utility Scam Checks and 811 Before Digging
No phone payments
Because Baytown says pay-by-phone is no longer a payment option, treat any unexpected caller demanding phone payment as suspicious.
Use official portal only
Use the portal linked from Baytown.org and never enter Customer I.D., account number or card details into a page from an unknown text or ad.
Call 811 first
Use Texas 811 before fence posts, trenching, tree planting, irrigation repair, drainage work or private water/sewer line work.
Map: Baytown Utility Services Office
Use this map for Utility Services at 315 W. Texas Ave. For payment posting, disconnect status, account linking or deposit questions, call 281-420-6515 before visiting if time is tight.
Route |
Address / link |
Use for |
|---|---|---|
Utility Services |
315 W. Texas Ave, Baytown, TX 77520 |
Billing, payment, deposits, transfer, new service, delinquent accounts and account linking help. |
Public Works and Engineering |
2123 Market Street, Baytown, TX 77520 |
City-owned water, wastewater, drainage, streets, solid waste infrastructure and service requests. |
Baytown Water Authority |
7425 Thompson Road, Baytown, TX 77521 |
Water authority and water-quality report context. |
Mail payment |
P.O. Box 738277, Dallas, TX 75373-8277 |
Routine non-urgent mailed utility payments. |
Online portal |
Pay online, create profile, link account, review usage and manage notifications. |
Baytown Water Utility FAQ
How do I pay my Baytown water bill online?
Use the Baytown Utility Services portal linked from the City’s Payment page. You need to create a new profile, then link your utility account using the Customer I.D. and account number from your bill.
What is the Baytown Utility Services phone number?
Call Utility Services / Customer Service at 281-420-6515 for billing, payment, account access, deposits, due dates, delinquent notices, new service and transfer questions.
Can I pay my Baytown water bill by phone?
No. The City’s Payment page says pay-by-phone is no longer a payment option. Use the online portal, in-person payment, mail, night drop, automatic bank draft or listed alternate payment sites.
Where is the Baytown Utility Services office?
Utility Services is located at 315 W. Texas Ave, Baytown, TX 77520. Listed hours are Monday through Thursday from 7:20 AM to 5:30 PM and Friday from 7:30 AM to 11:30 AM.
What information do I need for Baytown online utility login?
You need the Customer I.D. and account number found on your utility bill or provided by Customer Service. The customer number stays with you while you remain in Baytown, while the account number stays with the property address.
What is the Baytown utility late fee?
Baytown lists late charges as 10% of the water, sewer, garbage/recycle and Municipal Drainage Utility Service charges. Payments must be received in the Utility Services office by the due-date cutoff to avoid late charges.
What happens if my Baytown utility service is disconnected?
The delinquent balance must be paid before services can be restored. For online payment after disconnection, email the confirmation number to ubservice@baytown.org or call 281-420-6515 by the City’s posted deadline for next-business-day restoration.
How do I start Baytown water and sewer service?
Use the Residential Utility Service Application. You need the application, Water/Sewer Service Contract acknowledgment, proof of ownership or signed lease, valid ID, deposit and service fee. Same-day service is not available; after the account is established, service activates next business day.
Can Baytown adjust a high bill caused by a leak?
Possibly. Baytown’s leak-adjustment policy applies to sewer service fees when water bypassed the sanitary sewer system and the leak has been fixed. The request must be written and signed, include details and repair proof, and cannot cover more than two consecutive months.
Is this the official Baytown Water Utility website?
No. This is an independent informational guide. Use official City of Baytown pages, the Baytown Utility Services portal, your bill, 281-420-6515, ubservice@baytown.org and Public Works at 281-420-5300 to verify live balance, payment posting, service status, rates and emergency instructions.
30-Second Baytown Water Utility Checklist
Pay/login: Baytown Utility Services portal → create profile → link account with Customer I.D. and account number.
Customer service: 281-420-6515; email ubservice@baytown.org.
Office: 315 W. Texas Ave; Monday-Thursday 7:20 AM-5:30 PM, Friday 7:30 AM-11:30 AM.
Pay-by-phone: not available for Baytown utility bills.
Mail: P.O. Box 738277, Dallas, TX 75373-8277.
Card fee: 4% convenience fee for credit/debit card transactions; American Express is not accepted.
Late fee: 10% of water, sewer, garbage/recycle and MDUS charges; online/night-drop payments post next business day.
Disconnection: call or email confirmation if paying online after disconnection or near cutoff.
High bill: check prior balance, usage tiers, toilets, meter movement, irrigation/outdoor use, sewer calculation and leak-adjustment rules.
Field issues: Public Works 281-420-5300; life-safety emergency 911.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
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Official Water Bill Portal Finder
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Safe Water Bill Payment Checklist
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Late Bill, Shutoff Notice & Reconnection Action Plan
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High Water Bill & Leak Troubleshooter
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Start, Stop or Transfer Water Service Checklist
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Your preparation checklist
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