Brown County Water Utility Desk: Pay, Log In, Call or Fix Water Service
Use this guide when you need the official BCWU payment portal, phone payment number, new-login setup, office address, after-hours water emergency route, due-date rules, mail timing, bank draft, leak adjustment, new service request, rates or boil-water advisory steps.
Start Here: Choose the Right Brown County Water Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online / log in |
Billing account number with dashes, last bill amount, email, phone and password. |
The new portal requires users to re-establish login credentials and choose Sign Up to register. |
|
Pay by phone |
Call 877-701-2080. |
Account number and card information. |
A convenience charge applies to credit/debit card service. |
Billing or login help |
Call 812-988-6611 during office hours. |
Account number, mailed statement, portal email, screenshot if possible. |
Website messages and email are non-emergency and not monitored after hours, weekends or holidays. |
Pay at office / drive-up |
Visit 5130 N State Road 135, Morgantown, IN. |
Bill stub, account number, cash/check/money order/card if accepted. |
Mondays, the 20th and the first day after a holiday are normally busy. |
Mail payment |
Mail payment coupon and check/money order to BCWU. |
Payment coupon, check/money order, account number. |
Mail 7-10 business days before due date; BCWU does not go by postmark. |
Set up bank draft |
Use Bank Draft Authorization Agreement. |
Completed form and voided check. |
No setup fee or charge is listed for bank draft. |
After-hours water emergency |
Call 812-988-6611. |
Exact address, cross street, outage/leak/pressure issue, callback number. |
Answering service assists after hours; BCWU says a water professional is on call 7 days a week. |
Sewer bill question |
Do not send sewer payments to BCWU. |
Your sewer provider/bill details. |
BCWU states it is only a water service provider and does not operate Gnaw Bone or Helmsburg sewer systems. |
Fast warning: online bill-pay statements are not intended to replace the mailed billing statement. If you do not receive a mailed bill, contact the office instead of waiting until after the 20th.
Official Brown County Water Utility Contact Box
Office and Drive-Up
Brown County Water Utility Inc.
5130 N State Road 135
Morgantown, IN 46160-8898
Office: 812-988-6611
Fax: 812-988-9351
Hours
Office and drive-up hours:
Monday-Friday, 8:30 AM-4:30 PM
Use office hours for billing, portal setup, new service, rates, forms and non-emergency account work.
After-Hours Emergency
Call: 812-988-6611
For after-hours water emergencies, the answering service assists and BCWU has a water professional on call 7 days a week.
Contact route |
Use for |
Best practice |
|---|---|---|
Billing, login help, low pressure, repair department, meter reading, new service and after-hours emergency routing. | Call, do not email, if the issue is urgent. | |
Credit/debit card phone payment. | Expect a convenience charge. | |
Website contact form | Non-emergency Customer Support, Billing Department, Repair Department or Meter Reading messages. | Include account number and service address; remember email may be public record. |
5130 N State Road 135 | Office/drive-up payment, night depository, bank draft form drop-off, new-service paperwork. | Avoid peak times if possible: Mondays, the 20th and first business day after a holiday. |
Alerts signup | Email/text News, Notices and Selective Alerts. | Keep phone number current for One Call Now boil-water alerts. |
Bill Pay and Login: New Portal Steps
New portal
Re-establish credentials and choose Sign Up to register your account.
Account number
Enter the billing account number from your bill and include the dashes.
Verification
Use last bill amount to link the billing account to the portal profile.
Paperless
Paperless billing requires signup/authorization through the new web portal.
Open the official portal
Use browncounty.utilitydistrict.com or start from the official BCWU Bill Payment page.
Choose Sign Up under the Go button
BCWU says the new portal requires users to register again. Enter first name, last name, email, phone number, password and confirmation password.
Link your billing account
Enter the billing account number exactly as shown on the bill, including dashes. Enter the last bill amount as verification. You can add multiple billing accounts later if you pay for more than one account.
Check both emails
BCWU says users receive two emails: one to verify the email address and another stating whether account linking was successful. Check the junk/spam folder if confirmation does not appear.
Use the portal beyond payment
The portal can show water usage history, billing and payment history, and the most recent billing statement. BCWU typically produces billing statements on the first day of every month.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Online credit/debit card | Accepted through the official payment portal; convenience charge applies. | Fast online payment and portal history. | Do not treat online statement as replacement for mailed statement. |
Phone credit/debit card | Call 877-701-2080; convenience charge applies. | When you cannot log in but need card payment. | Have account number ready before calling. |
Office / drive-up | Office and drive-up are open Monday-Friday 8:30 AM-4:30 PM. | Cash/check, billing help, forms, new service documents. | Expect longer waits on Mondays, the 20th and first day after holiday. |
Mail | Send check or money order with payment coupon; mail 7-10 business days before due date. | Normal bill payment with enough time. | BCWU does not go by postmark and is not responsible for mail delivery. |
Automatic bank draft | No setup fee or charge; complete bank draft form and provide voided check. | Customers who want automatic monthly payment. | Keep paying normally until draft is confirmed active. |
Night depository | Available 24/7 at office location; envelopes available; cash, check or money orders accepted. | After-hours local payment. | Keep your own proof of drop-off and include account number. |
Bank online bill pay | Bank payments may take 7-10 business days and arrive to BCWU as a check, not electronic payment. | Only when the bill is not urgent. | Do not use bank bill pay near the 20th or disconnect deadline. |
Official payment links:
Due Date, Late Fee, Past Due and Disconnection Rules
Due date
Bills are due on the 20th of each month. Current charges must be paid on or before the 20th to avoid late fees.
Past-due deadline
Past-due charges must be paid according to the mailed billing statement due date to avoid disconnection of water service.
30-day risk
BCWU FAQ says failure to pay within 30 days of the due date will result in disconnection of water service.
Situation |
What it means |
Best move |
|---|---|---|
Bill not received | Online portal does not replace mailed statement. | Call 812-988-6611 before the 20th. |
Paying by mail | Mail can take 7-10 business days; BCWU does not use postmark as payment date. | Mail early or choose portal/phone/office if close to due date. |
Paying through bank bill pay | Bank sends payment to BCWU as a check, not electronic transfer. | Allow 7-10 business days to post. |
Past due amount | Mailed billing statement controls due date for past due charges. | Pay by the mailed-statement deadline and confirm posting. |
At risk of disconnection | Failure to pay within 30 days of due date can result in disconnection. | Call office immediately; do not use email for urgent service protection. |
Service already disconnected | Only authorized utility personnel may restore service. | Call BCWU; do not access utility property or operate the meter to restore service. |
Do not self-restore: BCWU FAQ says no customer or unauthorized person may operate or access utility property to initiate service or restore service after disconnection.
New Service, Membership, Meter Tap and Private Service Line
Membership
- BCWU is a membership-owned Indiana nonprofit rural water utility.
- New membership cost listed in FAQ: $100, non-refundable.
- Membership stays good for property purchased within BCWU service area if active and in good standing.
New meter tap
- New 5/8-inch residential meter tap connection cost listed in FAQ: $1,890.
- Larger meter taps are calculated at actual material cost plus installation.
- Call 812-988-6611 for larger meter quote.
Private service line
- Meter and meter equipment are BCWU property.
- BCWU maintains the meter and meter components.
- Customer is responsible for service line beginning at connection to meter setter.
New-service item |
Official detail |
User action |
|---|---|---|
Documentation | BCWU says to call or email the office to receive correct documentation requirements. | Call before filling random forms so you get the correct packet. |
Application process | All Forms page says additional information will be required to complete the water service application process. | Ask for membership, customer agreement and property-specific requirements. |
Membership application | Form listed in Forms & Reports. | Use for new member/service setup. |
Water customer agreement | Form listed in Forms & Reports. | Review responsibility, usage and service terms before signing. |
Rental / contract buyer application | Separate rental/contract buyer application and agreement are listed. | Use if you rent or buy on contract instead of owning outright. |
Right of Way Easement | BCWU may require easement at no cost to the utility for water main needs. | Ask early if new main/service extension is involved. |
Customer turn-on authorization | Customer Authorization to Turn-On Water Service form is listed. | Use when BCWU instructs it for service activation. |
Pipe standards on private property | New-service page lists PVC SCH 40, P.E. SDR 7 200-pound test pipe, and copper Type K as approved pipe types. | Confirm standards before buying material or hiring contractor. |
Required fittings/components | Customer side meter connection is 3/4-inch male iron pipe; cut-off valve, PRV 60PSI-250PSI and check valve may be required. | Give these details to plumber before installation. |
Current Standard Residential Rates and Monthly Meter Reading
BCWU states its standard residential service rates shown on the Rates & Policies page include 7% sales tax. The community’s water meters are read each month.
5/8 inch meter
$29.34 minimum includes 2,000 gallons.
1 inch meter
$72.87 minimum includes 5,000 gallons.
2 inch meter
$191.48 minimum includes 15,000 gallons.
Average examples
2,000 gallons $29.34; 10,000 gallons $139.10.
Meter size |
Gallons included in minimum |
Minimum bill charge shown by BCWU |
Plain-English note |
|---|---|---|---|
5/8 inch | 2,000 gallons | $29.34 | Common standard residential reference. |
3/4 inch | 3,000 gallons | $44.01 | Higher minimum due to meter size/allowed gallons. |
1 inch | 5,000 gallons | $72.87 | Used where a larger meter is installed. |
1.5 inch | 10,000 gallons | $139.10 | Large residential or special service context. |
2 inch | 15,000 gallons | $191.48 | Larger demand account. |
3 inch | 30,000 gallons | $298.05 | Large service account. |
4 inch | 70,000 gallons | $549.07 | High-volume account. |
6 inch | 120,000 gallons | $821.39 | Very large service account. |
Average residential example |
Bill example shown by BCWU |
Use this to |
|---|---|---|
2,000 gallons | $29.34 | Compare minimum-use household. |
5,000 gallons | $72.87 | Check moderate residential usage. |
10,000 gallons | $139.10 | Check heavy home usage, leak or outdoor-use month. |
25,000 gallons | $262.52 | Check large spike, leak or major outdoor-use month. |
High Bill, Low Pressure, Leak Adjustment or Discolored Water
Low pressure
Check your meter and surrounding area for leaks, then call BCWU to report low pressure in your area.
Leak adjustment
Available after a leak is fixed and paperwork is completed; one adjustment allowed in a 12-month period.
Meter/service line
BCWU maintains meter equipment; customer maintains service line from meter setter connection.
Discolored water
Recent repairs can allow air into lines and create a milky look or discoloration.
Problem |
First check |
What to ask BCWU |
|---|---|---|
High bill | Compare current bill to usage history in the portal and recent mailed statements. | Was the meter read normal, and what usage period caused the increase? |
Possible leak | Check toilets, hose bibs, livestock lines, water heater, crawlspace, yard wet spots and meter area. | What leak-adjustment paperwork is required after repair? |
Low pressure | Check meter and surrounding area for possible leaks. | Are other customers in the area reporting low pressure? |
Discolored water | Check whether there was a repair, break, pressure loss or boil advisory nearby. | Should I avoid laundry and run cold water after service is restored? |
Milky water / air | Let water sit in a clear glass and see if cloudiness clears from bottom to top. | Was recent line work completed in my area? |
Hot water debris | BCWU FAQ says this likely means water heater needs flushing. | Should I call a professional to flush the water heater? |
Private service line repair | Identify whether leak is on customer side after the meter setter connection. | Where does BCWU responsibility stop and my private line begin? |
Water Emergency, Main Break, Boil Advisory or Alert Signup
After-hours emergency
Call: 812-988-6611
Use for water emergency after hours. The answering service assists and an on-call water professional is available 7 days a week.
One Call Now
Boil-water alerts are broadcast to customers by automated voice phone call system known as One Call Now.
Boil water
When under advisory, bring cooking and drinking water to a full boil for 5 minutes before use.
Emergency / alert issue |
What to do |
Important detail |
|---|---|---|
Water main break / outage | Call 812-988-6611 with exact address and nearest cross street. | Outage areas may receive boil advisory after service is restored. |
Low pressure across area | Check for leaks at meter area, then call office/emergency line. | Low pressure may also occur during a main break or repair. |
Boil advisory | Use boiled or bottled water for cooking and drinking. | BCWU says boil cooking/drinking water for 5 minutes. |
Discolored water during advisory | Use care doing laundry. | Sediment/discoloration can occur after pressure loss or repairs. |
Bathing/laundry | BCWU advisory language says boil instruction does not include water used for bathing or laundry. | Still use caution if water is visibly discolored. |
Alert delivery | Keep current primary phone number on file and sign up for email/text alerts. | Boil-water phone alerts depend on current contact information. |
Email message | Do not use website/email for emergencies. | Email is not monitored after hours, weekends or holidays. |
Water Quality Report, Taste, Odor and Treatment Questions
Annual CCR
BCWU makes a Drinking Water Quality Report available each year explaining where the water comes from and what is in it.
Latest listed report
The official Water Quality Report page lists a 2024 CCR and offers hard-copy request assistance.
Daily disinfectant testing
BCWU FAQ says disinfectant levels are tested daily to ensure safety.
Question |
Official answer / useful context |
Best action |
|---|---|---|
Where is the water quality report? | Use BCWU Water Quality Report page and latest CCR PDF. | Open the most recent report or call office for help/hard copy. |
Water tastes, looks or smells funny | FAQ says all public water systems must maintain minimum disinfectant levels and BCWU tests disinfectant daily. | Call if unusual, persistent or paired with outage/pressure loss. |
Milky water | Recent repair can allow air into the line and create milky water appearance. | Run cold water and report if it continues. |
Hot water debris | FAQ says water heater may need flushing. | Review owner manual or hire a professional. |
Chemicals added | FAQ says only chemicals approved by National Safety Foundation for drinking-water treatment are used. | Use CCR and Water Color Taste Odor document for more detail. |
Cross connection | Cross Connection Policy is listed under Rates & Policies / Forms & Reports. | Use official policy if irrigation, livestock, chemical feed or private plumbing creates backflow risk. |
Local Notes: Brown County, Morgantown, Nashville, Helmsburg and Rural Service
Local issue |
Why it matters |
Best next step |
|---|---|---|
Morgantown office address | BCWU office/payment address is 5130 N State Road 135, Morgantown, IN 46160-8898. | Use for office, drive-up, night depository and mailed payment address. |
Brown County rural water | BCWU is a membership-owned Indiana nonprofit corporation 501(c)(12) operating a rural water system. | Confirm service area and membership requirements before buying property or installing a tap. |
Town of Nashville | Rate PDF includes service rendered to the Town of Nashville under a separate schedule. | Check your bill/provider before comparing residential BCWU rates. |
Gnaw Bone / Helmsburg sewer | BCWU FAQ says it does not operate local sewer systems and not to send sewer payments to BCWU. | Pay sewer provider separately if your address has a sewer account. |
Customer service line | Customer is responsible for service line beginning at connection to meter setter. | Call BCWU first to locate responsibility before hiring plumber. |
Automated alerts | Boil alerts are delivered by One Call Now automated voice phone calls. | Keep primary phone number current on account and sign up for alerts. |
Current projects | BCWU has used infrastructure projects to replace aging components, meters, tanks, valves, hydrants and service lines from main to meter. | Check Current Projects if service work is happening nearby. |
Map: Brown County Water Utility Office
Location |
Address |
Use for |
|---|---|---|
Brown County Water Utility Inc. | 5130 N State Road 135, Morgantown, IN 46160-8898 | Office, drive-up, night depository, payments, bank draft form, new service paperwork and account help. |
Payment mailing address | Brown County Water Utility Inc., 5130 N State Road 135, Morgantown, IN 46160-8898 | Mailed check or money order with payment coupon. |
After-hours emergency phone route | Call 812-988-6611 | Water emergency after hours, weekends or holidays. |
Brown County Water Utility FAQ
What is the Brown County Water Utility phone number?
Call Brown County Water Utility Inc. at 812-988-6611. Use this number for billing, service, low pressure and after-hours water emergencies.
Where do I pay my Brown County Water Utility bill online?
Use the official BCWU online payment portal at browncounty.utilitydistrict.com or start from the Bill Payment page on BrownCountyWater.com.
What is the phone payment number?
For credit/debit card phone payment, call toll-free 877-701-2080. BCWU says a convenience charge applies.
When is my BCWU water bill due?
Current charges are due on or before the 20th day of every month to avoid late fees. BCWU FAQ also says failure to pay within 30 days of the due date will result in disconnection of water service.
Where is the Brown County Water Utility office?
The office is at 5130 N State Road 135, Morgantown, IN 46160-8898. Office and drive-up hours are Monday through Friday, 8:30 AM to 4:30 PM.
How do I register for the new online portal?
Choose Sign Up in the new portal. Enter name, email, phone, password, billing account number with dashes and last bill amount. Then verify your email and check whether account linking was successful.
Can I use bank bill pay?
Yes, but BCWU says bank bill payments may take 7-10 business days and come to BCWU in check form, not electronically. Use a faster method if near the 20th or a disconnect deadline.
Does BCWU provide sewer service?
No. BCWU FAQ says it does not operate the local sewer systems in Gnaw Bone or Helmsburg and asks customers not to send sewer payments to BCWU.
Can I get a leak adjustment?
BCWU says leak adjustments are available after a leak in or around the home is fixed and paperwork is completed. The adjustment gives water at a discounted rate and is allowed once in a 12-month period.
What should I do during a boil-water advisory?
BCWU advises customers under a boil-water advisory to bring all cooking and drinking water to a full boil for 5 minutes before using. Use care with laundry if water is discolored.
30-Second Brown County Water Checklist
Pay/Login: use browncounty.utilitydistrict.com → Sign Up again if using the new portal → enter account number with dashes and last bill amount → check verification emails and junk folder.
Call: 812-988-6611 for office help and after-hours water emergencies; 877-701-2080 for phone card payment.
Visit/Mail: 5130 N State Road 135, Morgantown, IN 46160-8898; office and drive-up hours are Monday-Friday 8:30 AM-4:30 PM.
Due date: current charges are due by the 20th each month; mailed and bank-bill-pay payments need 7-10 business days.
Rates: standard 5/8-inch residential meter minimum is $29.34 with 2,000 gallons included; meter size affects the minimum bill.
Emergency/alerts: keep your phone number current for One Call Now boil-water alerts and boil cooking/drinking water for 5 minutes when advisory applies.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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