Cedar Hill Water Utilities 2026: Bill Pay, Login & Phone

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Cedar Hill, Texas • WaterSmart login • bill pay • phone • water / sewer emergency • leak help

Cedar Hill Water Bill Pay, Login, Phone and Service Help

Use this guide as a Cedar Hill utility desk. It explains where to pay, how to log in to WaterSmart, which phone option to use, what to do after a disconnection payment, how new residential service works, and how to handle high bills, sewer averaging, leak adjustments and after-hours water or sewer emergencies.

Pay / Login Payment Options Billing: 469-272-2931 After Hours: 972-780-6643

Start Here: Pick the Right Cedar Hill Utility Route

Pay / loginWaterSmart portal
Utility Billing469-272-2931
Emergency972-780-6643
Office285 Uptown Blvd.
Need
Best official route
Prepare first
Do not miss
Pay or log in online
WaterSmart Customer Portal
Customer/account numbers from the bill, service address, payment method, email.
The portal can manage account information, pay bills and initiate service requests.
Pay by phone
469-272-2931, press 2
Utility account details and payment method.
Press 1 first only if you need Spanish menu routing.
Talk to customer service
469-272-2931, press 4
Account number, service address, bill copy, payment confirmation if paid.
Residential account questions, additional cart/cart repair and utility account inquiries route here.
Water disconnected or disconnection notice
Pay first, then call option 4 or email ubilling@cedarhilltx.com
Payment confirmation, account number, address and account holder information.
The City says you must contact Utility Services after payment to restore service or ensure uninterrupted service.
Use the 24/7 kiosk
Cedar Hill Police Department lobby kiosk
Full account number with no dashes, account phone number and last name.
Kiosk accepts cash, check and credit card and is free to use.
Mail or bank bill pay
City of Cedar Hill – Utility Services, 285 Uptown Blvd., Building #100, Cedar Hill, TX 75104
Bill stub or customer/account numbers with all zeros.
Bank bill pay date may be the date the bank mails the check, not the date Cedar Hill receives it.
Start or transfer residential service
Residential Water Service application
Valid ID, ownership proof or lease/RRCO, service address and deposit.
New residential deposit is listed at $90 and service is not connected until required documents and deposit are collected.
After-hours water/sewer emergency
972-780-6643
Exact location, cross street, visible leak/sewer issue and safety risk.
Use for urgent water/sewer service, not normal account questions.

Fast warning: if your account is at risk of interruption, do not rely on slow bank bill pay, mail or drop box until you confirm timing with Utility Services. Use a faster official route and call after payment.

Official Phone, Address, Hours and Responsibility Rules

☎️

Utility Services / Billing

Phone: 469-272-2931

Email: ubilling@cedarhilltx.com

Fax: 972-291-5110

Hours: Monday-Friday, 8 AM-5 PM.

🏢

Utility Services Office

Physical address:
285 Uptown Boulevard
1st Floor
Cedar Hill, TX 75104

Use for account questions, payment issues, service requests, payment plans and billing documentation.

🛠️

Water / Sewer Operations

Water/Sewer Division:
285 Uptown Boulevard, Building 100
Cedar Hill, TX 75104

Phone: 972-291-5126 ext. 2806
Hours: Monday-Friday, 7 AM-3:30 PM.

Question
Official Cedar Hill answer
What customers should do
Does Cedar Hill provide every utility?
The City provides water and sewer services. Trash, recycling, brush, bulk and HHW are outsourced to WM. Electricity and gas are not provided through the City.
Check the provider name on each bill before calling the wrong department.
Who owns the line?
The City owns and maintains the City system up to the water meter. Residents are responsible beginning at the meter/service-line connection.
If the leak is past the meter toward the home, prepare to call a plumber.
Can the City help with emergency cutoff?
City staff may assist with emergency cutoffs if resources permit: 5 PM-9 PM non-holiday Monday-Friday and 9 AM-noon Saturday.
Know your personal cutoff valve before an emergency.
What does Water/Sewer Division handle?
Safe drinking water, wastewater collection, pump stations, tanks, bacteriological sampling, backflow/cross-connection and utility locates.
Use billing for bill/account questions and water/sewer operations for field issues.
Who handles trash?
WM handles trash, recycling, brush, bulk and HHW under the City’s arrangement.
Commercial trash routing may use phone menu option 3 to reach Waste Management.

Pay Bill or Log In: WaterSmart, Phone, Kiosk, ACH and Mail

WaterSmart portal

Open portal

Manage account, pay bills, submit service requests and monitor usage.

Phone payment

469-272-2931

Press 2 for payment; press 4 for residential customer service.

24/7 kiosk

Police Department lobby.

Accepts cash, check and credit card; free to use.

ACH

No-charge automated check payment.

Transfers on due date after setup becomes active.

Start from the official WaterSmart link

Use the City’s Online Payments page or cedarhilltx.watersmart.com. Avoid ad results and third-party bill-pay pages that may not post quickly enough.

Use complete account details

For online, bank bill pay and mail, use the customer/account numbers exactly as shown, including all zeros where the City requires them.

Choose the right speed

Portal, phone and kiosk are better for urgent payment. Bank bill pay and mailed checks require mailing/posting time.

Save your receipt

Keep payment date, amount, confirmation number, account number and screenshot or receipt, especially if the account is disconnected or near interruption.

Payment method
Official detail
Best for
Important warning
WaterSmart portal
Card/debit card or check payments; account management; service requests; available through MyCedarHill Mobile App.
Most online payments and login needs.
Set alerts and autopay separately if you want ongoing monitoring.
Phone payment
Call 469-272-2931; press 2 to make a payment.
Customers who prefer phone payment.
If disconnected or notified of disconnection, call option 4 or email after payment.
Kiosk
Installed in Cedar Hill Police Department lobby; 24/7; accepts cash, checks and credit cards; free to use.
After-hours payment and faster posting than drop box.
Enter full account number with no dashes, account phone number and last name.
Bank bill pay
Provide bank with customer/account numbers and City mailing address.
Routine monthly payments with enough lead time.
The date you choose may be the date the bank mails payment, not when City receives it.
Mail check or money order
Mail to City of Cedar Hill – Utility Services, 285 Uptown Blvd., Building #100, Cedar Hill, TX 75104.
Non-urgent bills.
Payments received after due date may be assessed late fees.
ACH automated check payment
No charge; automatic transfer occurs on payment due date and is credited same day funds are debited.
No-fee recurring payment.
Allow two to three billing cycles after signup for automated payment to take effect.
Drop box
Water/sewer bills may be placed in official payment boxes 24/7.
Non-cash, non-urgent payments.
Kiosk posts faster than drop box; do not rely on drop box for disconnection protection.
Payment posting script: “I paid Cedar Hill utility account [account number] for [service address] on [date/time] by [WaterSmart/phone/kiosk/ACH/mail/bank bill pay]. Confirmation number is [number]. Can you confirm it posted and whether anything remains due?”

Disconnected or About To Be Disconnected? Follow This Order

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1. Confirm amount due

Before paying, ask whether the balance includes late fees, returned-payment fees, reconnect requirements or payment-plan default amounts.

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2. Use a fast route

Use WaterSmart, phone or kiosk if timing matters. Avoid mail, bank bill pay or drop box when service is already interrupted or under notice.

☎️

3. Call or email after payment

The City states that customers with disconnected service or disconnection notice must call 469-272-2931 option 4 or email ubilling@cedarhilltx.com after payment.

Restoration warning: online payment alone may not be enough. After payment, contact Utility Services and ask whether service can be restored or remain uninterrupted today.

Restoration script: “My Cedar Hill water service was disconnected or I received a disconnection notice. I paid account [number] at [time] by [method]. Confirmation number is [number]. Can you restore service or confirm uninterrupted service, and is anything else required?”

Start, Transfer or Update Residential Water Service

New or transferred service

  • Complete the residential utility application.
  • Request water, sewer, trash and HHW services together when applicable.
  • New residential account deposit is listed at $90.
  • City staff contacts the applicant to collect deposit by phone after processing.
  • Service is not connected until required documentation and deposit are collected.

If you own the property

  • Upload proof of ownership.
  • Acceptable examples include deed of trust, settlement statement or sales contract.
  • Upload valid identification.
  • Accepted ID examples include valid driver’s license, passport or Military ID.

If you rent the property

  • Upload signed lease agreement.
  • Upload valid identification.
  • Provide Residential Rental Certificate of Occupancy when required.
  • Use Cedar Hill’s Single Family Rental Registration information if needed.
Task
Best route
Ask this before submitting
Start service
Residential Utility Application.
“What documents and deposit are required before connection?”
Transfer service
Residential Water Service route or Utility Services phone/email.
“Can you confirm stop date at old address and start date at new address?”
Add/remove co-applicant
Update Existing Account Application.
“Which account holder IDs are required for this update?”
Welcome email after application
Watch for account setup email.
“Will the welcome email include the account number for paying the $90 deposit?”
Trash/HHW service with water account
Confirm WM service details through Cedar Hill utility setup.
“Which trash, recycling, brush, bulk and HHW services are billed or included?”
Residential Water Service Utility Service Forms Single Family Rental Registration Email Utility Billing

2026 Water, Sewer, Senior Discount and Sewer Averaging

Water base

$22.50/month, including the first 1,000 gallons.

Water usage

$7.50 for each additional 1,000 gallons above the first 1,000.

Sewer base

$22.75/month, including the first 1,000 gallons of consumption.

Sewer usage

$11.60 for each additional 1,000 gallons above the first 1,000.

Rate / bill item
Current official detail
Why customers care
Residential/commercial water
$22.50 base includes first 1,000 gallons; $7.50 per 1,000 gallons above that.
Useful for calculating high usage.
Residential sewer
$22.75 base includes first 1,000 gallons; $11.60 per 1,000 gallons above that.
Sewer may be a major part of the bill.
New residential sewer charge
Current rates page lists initial monthly sewer charge at $92.35/month based on 7,000 gallons.
New customers may see high sewer charges before actual history is available.
New residential sewer fee review
After enough billing history and if account is in good standing, customer may request consumption analysis to see if sewer charge can be reduced.
Ask after the required billing history, especially if actual usage is lower than 7,000 gallons/month.
Established residential sewer averaging
Monthly residential sewer charges are recalculated annually in March using winter consumption; new fee applies each April for one year.
Winter usage affects sewer charge for the coming year.
Senior discount
Residents 65+ may qualify for discounted base rates only if average use is 5,000 gallons or less per month over 12 months.
Senior discounted water base: $19.50; sewer base: $19.75; usage rates stay the same.
Commercial base by meter
<1 inch $22.50; 1.5 inch $45.00; 2 inch $72.00; 3 inch $135.00; 4 inch $225.00; 6 inch $450.00.
Commercial customers should check meter size before questioning base charge.

Winter sewer averaging tip: conserve water during the winter averaging period, repair leaks quickly, and avoid unnecessary high indoor water use before the March recalculation. New residential customers should ask about the sewer fee adjustment after enough billing history is available.

Water / Sewer Rates New Residential Sewer Adjustment Call 469-272-2931

High Bill, Water Consumption Alerts and Leak Adjustment

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Use WaterSmart alerts

Cedar Hill’s automated meter reading lets customers monitor near real-time consumption, set dollar or consumption thresholds, and get email/text alerts when thresholds are exceeded.

💧

Check private-side leaks

The City is responsible up to the water meter. The resident is responsible beginning at the meter/service-line connection.

🧾

Leak adjustment rules

Only one leak adjustment in a 12-month period may be considered, and running toilets/faucets are not eligible because they are visible leaks.

High-bill check
What to do
Why it matters
Portal usage
Review months, weeks, days and hours in WaterSmart.
Continuous overnight use often points to a leak.
Alert setup
Create a Water Consumption & Notification Portal account and set thresholds.
You can catch a problem before the next monthly bill.
Toilets and faucets
Check flappers, fill valves, running faucets and hose bibs.
They can raise bills but usually do not qualify for leak adjustment.
Hidden leak
Save paid plumber statement/receipt and your detailed written repair statement.
Non-visible leaks such as slab leaks may be considered.
Adjustment amount
If approved, adjustment may be up to half the largest bill in the previous three months less normal usage.
Adjustment is not a full bill cancellation.
Timing
Wait until consumption returns to normal; adjustment review may take a full billing cycle and may not apply for up to two months.
Do not assume immediate credit.
Payment plan conflict
Payment-plan page says a leak occurring during the payment schedule voids the plan.
Call before assuming payment plan remains valid after a leak.
High-bill script: “My Cedar Hill bill increased from [normal usage] to [new usage]. I reviewed WaterSmart, checked toilets, faucets, irrigation, hose bibs and the meter area. I repaired [leak type] on [date] and have [paid plumber receipt/parts proof]. Can you review whether a leak adjustment or sewer review applies?”
Water Consumption Alerts Leak Adjustments WaterSmart Portal

Payment Plans, Late Balance and Returned Payments

Contact first

Customers must contact Customer Service to begin the payment-plan arrangement process.

Down payment required

The City says customers must make a substantial down payment toward the past-due balance to initiate the arrangement.

One per 12 months

Only one payment plan in a 12-month period is authorized, and failure to comply can trigger immediate disconnection.

Payment-plan rule
What it means
Customer action
Account holder only
Privacy rules limit account discussion and payment-plan participation to the person identified on the account.
Account holder should call or email directly.
Current bill still due
You must pay the current utility bill in full each month by the due date plus the plan amount.
Budget for both the regular bill and plan payment.
Returned payment
Returned payments while setting up or on the plan void the plan and services may be disconnected.
Confirm bank funds before submitting payment.
Leak during plan
A payment plan is voided if a leak occurs during the payment schedule.
Call Utility Services immediately if you discover a leak while on a plan.
Missed plan terms
Failure to comply makes full balance due immediately and may cause disconnection without further notice.
Get dates and amounts in writing before agreeing.
Payment-plan script: “I’m the account holder for Cedar Hill utility account [number]. I need more time to pay. What down payment, dates, monthly amount and current-bill requirement would apply, and what would void the arrangement?”
Payment Plans Email Utility Billing Call Utility Billing

Water Quality, Taste, Odor, Chloramines and Discoloration

2025 report

Cedar Hill posts the 2025 Water Quality Report online for customers who want annual drinking-water test information.

Water source

The City says Cedar Hill purchases all of its water from Dallas.

Water/Sewer duties

The Water/Sewer Division performs monthly bacteriological water samples and manages backflow/cross-connection control.

Concern
City explanation
What to do
Earthy or musty taste/odor
Algae in area lakes can create earthy taste/odor in summer and early fall; the City says these changes do not affect water safety.
Check current water quality page and call Water/Sewer if issue persists.
Chlorine / medicinal smell
Chlorine is used for disinfection and ammonia forms chloramines to keep water disinfected through distribution.
Describe whether odor is hot/cold, one tap/all taps and when it started.
Rotten egg smell
The City notes this can indicate dry drain pipes, especially in infrequently used bathrooms.
Run water through infrequently used drains and call if odor remains.
White discoloration
Often caused by entrapped air and can usually be cleared by running faucets.
Use a clear glass and note whether it clears from bottom up.
Hot-water discoloration
Other discoloration can come from calcium deposits in the water heater if it appears mainly with hot water.
Consult a plumber for hot-water-only discoloration.
Long-lasting discoloration
Discoloration after disturbed pipe scale or turbulence may last several hours.
Notify City Utility Technician if it continues for an extended period.
Water Quality 2025 Water Quality Report TCEQ Drinking Water Quality

Trash, Recycling, Brush, Bulk and Household Hazardous Waste

WM services

  • Cedar Hill says trash, recycling, brush, bulk and household hazardous waste services are outsourced to WM.
  • Commercial accounts can use phone menu option 3 to connect with Waste Management.
  • Confirm cart, repair, extra cart, missed pickup and service-day questions through the correct route.

At-Your-Door HHW

  • Residents can schedule household hazardous waste and electronic waste home pickup through WM At-Your-Door.
  • Schedule at WMAtYourDoor.com or call 800-449-7587.
  • Service is applied to residential utility accounts at $1.60 per month.
WM At-Your-Door Call WM At-Your-Door Cedar Hill Trash Information

Before Digging, Fencing, Irrigation or Yard Work

1. Plan

Mark where you plan to dig, install fence posts, repair irrigation or plant trees.

2. Call 811

Use Texas 811 before digging around buried utilities.

3. Know ownership

City responsibility ends at the water meter; private lines beyond the meter are the resident’s responsibility.

4. Keep meter visible

Do not cover meter boxes with landscaping, vehicles, dirt or construction materials.

Why it matters: Water/Sewer Division handles utility line locates for construction or excavation, but private irrigation and private service-line responsibility may still require a plumber or contractor.

Texas 811 Call 811 Water / Sewer Operations

Map: Cedar Hill Utility Services

Use this map for Cedar Hill Utility Services at 285 Uptown Boulevard. For live account status, restoration, payment-plan eligibility or emergency service, call the numbers listed in this guide.

Route
Address / link
Use for
Utility Services
285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104
Billing, payment questions, service requests, payment plans, account help.
Water / Sewer Division
285 Uptown Boulevard, Building 100, Cedar Hill, TX 75104
Water/sewer operations, field issues, line locates, backflow/cross-connection support.
Mail payment
City of Cedar Hill – Utility Services, 285 Uptown Blvd., Building #100, Cedar Hill, TX 75104
Check or money order with account/customer numbers.
WaterSmart portal
cedarhilltx.watersmart.com
Pay, login, account management, alerts, autopay and usage monitoring.
Payment kiosk
Cedar Hill Police Department lobby
24/7 payment by cash, check or credit card; faster posting than drop box.

Cedar Hill Water Utilities FAQ

How do I pay my Cedar Hill water bill online?

Use the Cedar Hill WaterSmart Customer Portal. Customers can manage account information, pay bills, initiate service requests, monitor water consumption and set payment options.

What is the Cedar Hill Utility Billing phone number?

Call Utility Services at 469-272-2931 for utility billing, account questions, payment posting, service requests, payment plans and customer service. Email ubilling@cedarhilltx.com.

What is the after-hours Cedar Hill water or sewer emergency number?

Call 972-780-6643 for after-hours water or sewer service emergencies. Use this for urgent water/sewer field issues, not normal billing questions.

What phone option do I press to make a payment?

Call 469-272-2931 and press 2 to make a payment. Press 4 to speak with a residential customer service representative for utility account questions or service restoration after payment.

What should I do if my Cedar Hill water was disconnected?

Pay the required amount through an official route, then call 469-272-2931 option 4 or email ubilling@cedarhilltx.com after payment. The City says this contact is required to restore service or ensure uninterrupted service.

Where is Cedar Hill Utility Services located?

Utility Services is located at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104. The Water/Sewer Division is listed at 285 Uptown Boulevard, Building 100.

How do I start residential water service in Cedar Hill?

Complete the residential utility application. Owners need proof of ownership and valid ID. Renters need a signed lease, valid ID and Residential Rental Certificate of Occupancy when required. The new residential deposit is listed at $90.

What are Cedar Hill water and sewer rates?

The current posted water rate is $22.50 monthly base including the first 1,000 gallons plus $7.50 per additional 1,000 gallons. The current posted sewer rate is $22.75 monthly base including the first 1,000 gallons plus $11.60 per additional 1,000 gallons.

Can Cedar Hill adjust a high bill caused by a leak?

Possibly. The City may consider one water bill adjustment in a 12-month period for certain repaired non-visible leaks with a paid plumber receipt and detailed written customer statement. Running toilets and faucets are not eligible.

Is this the official Cedar Hill Water Utilities website?

No. This is an independent informational guide. Use official Cedar Hill pages, WaterSmart, your utility bill, 469-272-2931 and 972-780-6643 to verify live balance, payment posting, restoration, rates and emergency instructions.

30-Second Cedar Hill Utility Checklist

Pay/login: WaterSmart portal → account/customer numbers → choose payment method → save confirmation.

Billing/account: 469-272-2931 or ubilling@cedarhilltx.com.

Disconnected/notice: pay, then call 469-272-2931 option 4 or email to restore/ensure service.

Emergency: after-hours water/sewer service: 972-780-6643.

Kiosk: Police Department lobby, 24/7, cash/check/credit card, full account number with no dashes.

New service: residential application, required ID/proof, $90 deposit, service not connected until documents and deposit are collected.

High bill: check WaterSmart alerts, leaks, sewer averaging, hidden leak rules and payment-plan status before assuming meter error.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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