El Dorado Water Utilities Help Desk: Pay, Login, Call, Start Service or Report Water Trouble
Use this guide when you need to pay an El Dorado Water Utilities bill, create an online account, call the right number, use the drive-thru or drop box, start residential or commercial service, check a high bill, read your meter, request a water quality report, or understand wastewater and backflow rules.
Start Here: Choose the Right El Dorado Water Task
Need |
Use this official route |
Have ready |
Most important detail |
|---|---|---|---|
Pay bill online |
Account information, service address, payment card, email if registering. |
Online card payments are available 24/7; a convenience fee of $2.60 or 3% of the bill, whichever is higher, applies. |
|
View account and billing history |
Create an online account through the portal. |
Water account details from a bill and login credentials. |
The utility specifically says customers can create an online account to view account detail and billing history. |
Pay by phone with staff |
Call 870-862-6451. |
Account number, service address, card information, amount due. |
A 2024 notice says an additional $3.00 convenience fee applies to credit-card payments processed over the phone by a customer service representative. |
Pay in lobby |
Office at 500 N Washington. |
Bill stub, cash/check/money order/card. |
Lobby payment hours are Monday-Friday, 8:00 AM-4:30 PM. |
Use drive-thru |
Drive-thru at 500 N Washington. |
Bill stub, payment method, account number. |
Drive-thru hours are Monday-Friday, 8:00 AM-5:00 PM. |
Mail payment |
El Dorado Water Utilities, P.O. Box 1587, El Dorado, AR 71731-1587. |
Payment coupon and check or money order. |
Mail payment at least 5-7 business days before the due date to avoid late fees. |
Use drop box |
Payment drop box in the drive-thru lane at 500 N Washington. |
Check or money order with account number/payment coupon. |
After-hours, weekend and holiday drop-box payments are processed the next business day. |
New water service |
New Service Request or call the office. |
Residential or commercial application, service address, contact details. |
Official page says to contact the office by phone or print the available service application/agreement. |
Water outage / repair issue after hours |
Call 870-862-1912. |
Exact address, nearest cross street, visible issue, callback number. |
Use after-hours/weekend/holiday phone for active water problems, not regular online contact form. |
Bill format reminder: El Dorado Water Utilities announced that customers receive one white bill each month and no longer receive a separate blue bill plus pink reminder bill. Read the white bill carefully for due date, penalty, balance and account information.
Official Contact, Office, Drive-Thru and Staff Routing
El Dorado Water Utilities
Office:
500 N Washington
El Dorado, AR 71730
Main phone: 870-862-6451
After-hours/weekends/holidays: 870-862-1912
Hours to remember
Office hours: Monday-Friday, 8:00 AM-4:30 PM.
Drive-thru: Monday-Friday, 8:00 AM-5:00 PM.
The site header also lists Monday-Friday 8 AM-5 PM for general contact routing.
Payment mailing address
El Dorado Water Utilities
P.O. Box 1587
El Dorado, AR 71731-1587
Send payment with the coupon and allow 5-7 business days before the due date.
Department / person |
Official detail |
Best use |
|---|---|---|
Customer Support / Billing / Repair / Meter Reading |
Contact form lets users choose department and includes phone, account number and service address fields. |
Non-urgent requests where you can wait for a reply. |
Main office |
870-862-6451 |
Bill pay, login help, billing history, new service, usage questions, office routing. |
After-hours / weekends / holidays |
870-862-1912 |
Active service problems outside normal hours. |
General Manager |
Shane Gibbons, shane@eldoradowater.com, 870-862-6451. |
Management-level routing when customer service escalation is appropriate. |
Business and Administration Manager |
Laurie Tissue, laurie@eldoradowater.com, 870-862-6451 ext. 110. |
Business/account administration questions. |
Office Specialist |
Lisa White, lisa@eldoradowater.com, 870-862-6451 ext. 125. |
Office and account help where direct staff routing is needed. |
Public-records caution: the contact page states that email correspondence may be maintained under state law and may be subject to public disclosure. Avoid sending sensitive personal details unless the utility requests them.
Pay or Login: Online, Phone, Office, Mail, Drop Box and Bank Bill Pay
Online portal
Pay 24/7 and create an account to view billing history and account detail.
Card fee
Online card convenience fee is $2.60 or 3% of the bill, whichever is higher.
Phone card fee
Credit-card payment by phone with a customer service representative has an additional $3.00 fee.
Bank bill pay
Bank-side online bill pay can take up to seven business days to post.
Open the official payment portal
Use the Pay Bill/Login link from the official El Dorado Water Utilities website or go directly to eldoradowater.epayub.com.
Register if you need history
Create an online account when you need current account detail, past bill history, recurring reference, or a record of payments.
Check the fee before paying
For card payments, compare online, lobby, drive-thru and phone options. Ask staff to confirm the exact fee if paying by phone with a representative.
Save the proof
Save the confirmation number, date, amount, account number and payment method. This is especially important if the due date is close.
Payment method |
Official detail |
Best for |
Risk to avoid |
|---|---|---|---|
Online bill pay |
Available 24 hours a day, 7 days a week; accepts MasterCard, Visa, Discover and debit cards. |
Fast card payment and login-based account review. |
Convenience fee applies; save confirmation. |
Online account history |
Customers can create an account to see account detail and billing history. |
High-bill review, receipt tracking, prior-usage comparison. |
Do not wait until due date to troubleshoot login. |
Lobby payment |
500 N Washington; lobby 8:00 AM-4:30 PM Monday-Friday. |
Cash, check, money order, card, direct staff help. |
Arriving after lobby closes. |
Drive-thru payment |
Drive-thru 8:00 AM-5:00 PM Monday-Friday. |
Quick in-person payment with extended end-of-day window. |
Do not assume lobby and drive-thru close at the same time. |
Payment by phone |
Credit-card payments can be accepted over the phone. |
Customers who cannot use portal or visit office. |
Additional $3.00 fee applies when processed by a customer service representative. |
Mail |
Mail with payment coupon to P.O. Box 1587, El Dorado, AR 71731-1587. |
Routine payments with enough lead time. |
Mail at least 5-7 business days before due date. |
Drop box |
Located in the drive-thru lane at 500 N Washington. |
After-hours, weekends and holidays. |
Drop-box payments are processed next business day. |
Bank online bill pay |
Payments through customer’s bank may take up to seven business days to post. |
Customers who manage bills through their bank. |
Bank “sent” date may not equal utility “received” date. |
Official payment links:
New Service, Residential Application and Commercial Application
Residential service
- Use the Residential Application from the official forms page.
- Call the office if you need help applying.
- Prepare service address, account holder details and contact phone.
- Ask when service can be activated and what deposit/ID is required.
Commercial service
- Use the Commercial Application from the forms list.
- Confirm business name, location, billing contact and service type.
- Ask whether backflow, meter or inspection requirements apply.
- Keep a copy of the submitted application.
Account changes
- Call before move-in or move-out.
- Confirm final bill or first bill timing.
- Update mailing address and phone number.
- Ask if online account access needs to be re-registered.
Official form / document |
What it is for |
What to do next |
|---|---|---|
Residential Application |
Apply for household water service. |
Print/complete if available, then call 870-862-6451 to confirm submission, deposit and start date. |
Commercial Application |
Apply for business or commercial water service. |
Confirm business service requirements before assuming same-day setup. |
Welcome Brochure |
General customer information for new users. |
Use it as a starting point, then verify current fees and deadlines by phone. |
All Forms & Reports page |
Central place for forms and reports. |
If a form is missing or unclear, the page says to call or stop by and the utility will provide information. |
High Bill, Meter Reading, Leak Check and Usage Questions
Find meter box
Meter box is generally near the front of the property near the street and often in line with the main outside faucet.
Read display
Open cap, read the number display left to right and include the stationary zero.
Dial movement
For residential meters, each rotation of the large dial measures 10 gallons.
Compare bill
If your reading is much higher than the bill, check for a leak. If much lower, call the office.
High-bill clue |
Official / practical check |
What to tell the office |
|---|---|---|
Possible read error |
FAQ says numbers may have been transposed or hard to read. |
Give your current meter reading and the reading shown on the bill. |
Leaky toilet or faucet |
FAQ says a leaky toilet or faucet can be difficult to detect. |
Report whether you checked toilets, faucets and outside taps. |
Meter reading date difference |
Meter page warns your check date may differ from billing read date. |
Give the date/time you took the reading. |
Reading much higher than bill |
Meter page says to check for a leak or source of large water use. |
Ask whether usage pattern suggests a continuous leak. |
Reading much lower than bill |
Meter page says to contact the utility for help determining the problem. |
Ask for meter-read review or account check. |
Low pressure |
FAQ says check meter and surrounding area for possible leaks, then call the office. |
Say whether neighbors are affected and whether meter area is wet. |
Bank payment not reflected |
Bank bill pay can take up to seven business days to post. |
Give bank confirmation and sent date; ask if payment has arrived. |
Low Pressure, Discolored Water, Taste, Odor or Water Heater Debris
Low pressure
Check your meter and surrounding area for leaks, then call the office and report low pressure for your area.
Milky/discolored water
FAQ says recent repairs can allow air into the line, causing a milky look.
Hot-water debris
FAQ says debris from hot water may mean the water heater needs flushing; manufacturers often recommend hiring a professional.
Symptom |
Likely first step |
Call / report detail |
|---|---|---|
Low pressure |
Check meter area and visible plumbing for possible leaks. |
Call 870-862-6451 during normal hours or after-hours route if urgent. |
Milky water after repair |
Run cold water and observe whether cloudiness clears. |
Report whether it is all taps or one tap, hot/cold, and when it started. |
Funny taste/smell/look |
Review water quality report and call the office if concerned. |
Give exact tap, time, odor/taste description and whether neighbors notice it. |
Debris only from hot water |
Consider water-heater issue; use professional help if flushing. |
Say whether cold water is clear but hot water has debris. |
Disinfectant question |
FAQ notes systems must maintain minimum disinfectant levels and utility tests daily. |
Ask for current water quality guidance if odor/taste seems unusual. |
Water Quality Report, Trihalomethane Notice and Alerts
CCR reports
El Dorado Water Utilities posts annual Consumer Confidence Reports and says the report explains where water comes from and what is in it.
Most recent listed CCR
The Water Quality Report page lists the 2024 Consumer Confidence Report as the most recent available report in its document list.
2026 notice
The official news page lists a Trihalomethane Notice dated February 4, 2026. Read the notice and call the office if you need a hard copy or explanation.
Question |
Where to look |
What to do next |
|---|---|---|
Where is the water quality report? |
Open the newest Consumer Confidence Report and review source, detections and notices. |
|
Can I request a printed copy? |
The Water Quality Report page includes a “Request a Hard Copy” option. |
Call the office if you cannot download or need help interpreting the report. |
What if there is a notice? |
Recent News and Alerts pages. |
Read the specific notice date and instructions; do not rely on old screenshots. |
How do I get alerts? |
Alerts page offers email/text news and alert subscription. |
Subscribe so you receive notices instead of checking manually. |
Is disinfectant monitored? |
FAQ says disinfectant levels are tested daily to ensure safety. |
Call if taste/odor changes suddenly or persists. |
Wastewater Rules and Backflow Prevention
Do not flush wipes/grease
The official Wastewater Statement lists items that should not be discharged into the wastewater system, including wipes, paper towels, cooking oils/grease, hair and medicines.
Irrigation backflow
City Ordinance #1586 requires customers with lawn irrigation systems to install a backflow prevention device.
Annual test deadline
Backflow devices must be tested annually by a certified back-flow assembly tester, with test results sent by December 31 each year.
Rule / problem |
Official guidance |
What customer should do |
|---|---|---|
Lawn irrigation system |
Backflow prevention device required. |
Install proper device and schedule annual certified testing. |
Backflow test deadline |
Copy of test results should be sent by December 31 each calendar year. |
Send to John Pepper, c/o El Dorado Water Utilities, P.O. Box 1587, El Dorado, AR 71731. |
Noncompliance |
Failure to comply can result in water service being discontinued until compliance is verified. |
Do not ignore backflow notices. |
Cooking oils / grease |
Wastewater notice says not to discharge cooking oils/grease. |
Cool, contain and trash grease; do not pour into sink. |
Wipes, towels, tissues |
Wastewater notice includes tissues, paper towels and wipes in prohibited items. |
Trash them even if marketed as flushable. |
Medicines |
Wastewater notice includes unused prescription or OTC pills. |
Use a proper medicine disposal route instead of flushing. |
Rates, Policies and What Is Actually Published Online
Current-rate caution: the official Rates & Policies page says current rates and policies are listed there, but the visible document list includes rate PDFs through 2024. For any 2026 billing estimate, deposit, shutoff, reconnection, sewer charge or exact rate calculation, call 870-862-6451 and ask staff to confirm the current amount before publishing or paying.
Rate/policy question |
Best official route |
Why it matters |
|---|---|---|
Current water/sewer rate |
Rates & Policies page plus phone verification. |
Public PDFs may not show a fresh 2026 document in the visible list. |
Late fee |
Due date and penalty information on the monthly white bill, plus office confirmation. |
Bill format changed to one white bill monthly. |
Online card fee |
Payment Options page. |
$2.60 or 3% of bill, whichever is higher. |
Phone representative card fee |
2024 credit-card payment notice. |
Additional $3.00 fee applies to phone credit-card processing with a customer service representative. |
Bank bill-pay timing |
Payment Options page. |
Bank bill-pay can take up to seven business days to post. |
Drop-box posting |
Payment Options page. |
Drop-box payments are processed next business day. |
Map: El Dorado Water Utilities Office and Payment Drop Box
Use this map for the utility office, lobby, drive-thru and drive-thru-lane drop box at 500 N Washington in El Dorado, Arkansas. For active service problems after hours, call 870-862-1912 instead of visiting.
Location |
Address / place |
Use for |
|---|---|---|
Main office |
500 N Washington, El Dorado, AR 71730 |
Customer service, lobby payment, new service, account questions, forms. |
Drive-thru |
500 N Washington |
Payment during Monday-Friday drive-thru hours, 8:00 AM-5:00 PM. |
Payment drop box |
Drive-thru lane at 500 N Washington |
After-hours/weekend/holiday payments; processed next business day. |
Payment mailing address |
P.O. Box 1587, El Dorado, AR 71731-1587 |
Mail check or money order with payment coupon. |
Backflow test mailing |
John Pepper, c/o El Dorado Water Utilities, P.O. Box 1587, El Dorado, AR 71731 |
Annual irrigation-system backflow test result submission by December 31. |
El Dorado Water Utilities FAQ
What is the El Dorado Water Utilities phone number?
Call the main office at 870-862-6451. For after-hours, weekend or holiday service issues, call 870-862-1912.
Where is the El Dorado Water Utilities office?
The office is at 500 N Washington, El Dorado, AR 71730. Office/lobby hours are Monday-Friday, 8:00 AM-4:30 PM, and drive-thru hours are Monday-Friday, 8:00 AM-5:00 PM.
How do I pay my El Dorado water bill online?
Use the official Customer Web Portal at eldoradowater.epayub.com or the Pay Bill/Login link from eldoradowater.com. You can pay 24/7 with MasterCard, Visa, Discover or debit card.
What is the online payment convenience fee?
The official Payment Options page lists a convenience fee of $2.60 or 3% of the bill, whichever is higher, for online card payment.
Is there an extra fee to pay by credit card over the phone?
Yes. A May 14, 2024 utility notice says an additional $3.00 convenience fee applies for processing a credit-card payment over the phone with a customer service representative.
Where do I mail an El Dorado water bill payment?
Mail check or money order with your payment coupon to El Dorado Water Utilities, P.O. Box 1587, El Dorado, Arkansas 71731-1587. Mail at least 5-7 business days before the due date.
Where is the payment drop box?
The payment drop box is in the drive-thru lane at the office located at 500 N Washington in El Dorado. Drop-box payments are processed the next business day.
How do I start new water service?
Use the New Service Request page, call the office, or print the Residential Application or Commercial Application from the forms page if available. Confirm required documents, deposits and activation timing by phone.
Why is my water bill high?
The FAQ says possible causes include a transposed or hard-to-read meter number, leaky toilet or faucet, or large water use. Read your meter, compare it to the bill and call the office for help.
Do irrigation systems need backflow testing?
Yes. City of El Dorado Ordinance #1586 requires customers with lawn irrigation systems to have a backflow prevention device and annual testing by a certified back-flow assembly tester. Test results should be sent by December 31 each year.
30-Second El Dorado Water Checklist
Pay/login: official portal → account details → check fee → save confirmation number.
Phone: main office 870-862-6451; after-hours/weekends/holidays 870-862-1912.
Office: 500 N Washington; lobby 8 AM-4:30 PM; drive-thru 8 AM-5 PM, Monday-Friday.
High bill: read meter → check toilets/faucets/leaks → compare bill reading → call office with date/time reading.
Water quality/backflow: read CCR and alerts; irrigation backflow test results due by December 31.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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