Charlotte Mecklenburg Water Utilities 2026 Guide

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Charlotte Water 2026 • Mecklenburg County • bill pay • login • 311 phone • Stage 2 restrictions

Charlotte Water Help Desk: Pay, Log In, Call 311, Start Service or Fix a High Bill

Charlotte Water serves homes and businesses across Charlotte and Mecklenburg County, but the monthly bill can involve more than one question: payment portal, one-time KUBRA fee, account number, start/stop service, sewer charges, stormwater fees, leak adjustment, outage alerts and current drought rules. This guide gives you the exact routes to pay, call, move, report leaks, understand FY2027 rates and avoid payment delays.

Pay / Login Portal One-Time KUBRA Pay Call 704-336-7600 Map & Office

Start Here: Choose the Exact Charlotte Water Task

This page is for Charlotte Water, the City of Charlotte water and sewer utility serving Charlotte and Mecklenburg County customers. If your bill is from Charlotte County, FL; a private apartment submeter company; Union County; Cabarrus County; a landlord; or a town utility outside Charlotte Water service, verify the bill logo and account number before paying.

Customer Service311 or 704-336-7600
Mail PaymentP.O. Box 5053
In Person600 E. Fourth St.
Need
Best official route
Prepare first
Do not miss
Pay online with no portal convenience fee
Charlotte Water Bill Payment Portal.
Username/password, account number, service address, payment method.
Portal supports bill payment, recurring payments, paperless billing, payment history and usage history.
Register for portal
Open the portal and click “Register” in the lower right of the login window.
Valid Charlotte-Mecklenburg City-County Services bill account number and street number where service is used.
Username cannot be your email address; pop-up blocker/cookies may affect mobile login.
Make a one-time payment without login
KUBRA EZ-PAY one-time payment.
Utility account number, including dash, and service-address street number.
KUBRA one-time payments have convenience fees and do not show payment history or recurring tools.
Pay by phone
Call 311 or 704-336-7600.
Account number, street number, payment method and bill amount.
KUBRA phone payment convenience fees apply.
Mail payment
City of Charlotte, P.O. Box 5053, Boone, IA 50950-0053.
Bottom portion of bill and check/money order payable to City of Charlotte.
Mail is not instant; avoid it when service is past due or close to disconnection.
Pay in person
Charlotte-Mecklenburg Government Center, 600 E. Fourth St., Monday-Friday 8 AM-5 PM.
Bill, account number and payment method.
Cash, check, Visa, Mastercard, debit card and Diners card are listed payment options.
Use authorized retail cash pay
KUBRA EZ-PAY barcode at CVS, 7-Eleven, Family Dollar, Walmart, Walgreens and other authorized locations.
Account number and ZIP/street information to create barcode/pay slip.
Authorized payments before 5 PM post same day; KUBRA cash fee is listed at $1.49 per transaction.
Start or stop service
Call 311 or 704-336-7600 and ask for “water move in or move out.”
Social Security Number or Employer Tax Identification Number, service address and move date.
Call between 7 AM and 7 PM; a new-service fee appears on the first bill.
Water or sewer emergency
Call 311 or 704-336-7600, 24 hours a day; after hours select water/sewer emergency.
Exact address, cross street, leak/spill type, meter/hydrant/street/manhole details.
Do not use email or web forms for active sewage overflow, water outage or emergency leak.
Mandatory Stage 2 restriction question
Charlotte Water Drought Resources.
Service address, watering day, activity type and observation details.
Fines start at $100 for noncompliance on 5/8-inch to 1-inch meters.

Fastest past-due payment: Charlotte Water says in-person authorized retail cash payments, Government Service Center payments before 5 PM, and phone payments before 5 PM are fastest for restoring service or paying a delinquent bill. If water is already off, call 311 / 704-336-7600 after paying.

Official Phone, Address, Hours and Routing

☎️

Billing / Customer Service

Phone: 311 or 704-336-7600

Email: utilbill@charlottenc.gov

Use for bill balance, account number, payment, start/stop service, high-bill review and account questions.

🏢

Charlotte Water Office

Charlotte Water
5100 Brookshire Boulevard
Charlotte, NC 28216

This is the general Charlotte Water listed office address; payment walk-in route is at the Government Center.

🚨

24-Hour Emergency

Call: 311 or 704-336-7600

Use for water emergencies, sewer overflow/spill, water outage, water main break, leaking meter box, fire hydrant leak or urgent low-pressure/water-quality concern.

Route
Official detail
Use for
311 / 704-336-7600
Customer service representatives are generally available Monday-Friday 7 AM-7 PM; emergency automated routing is available outside regular hours.
Billing, account, move in/out, payment, phone pay, outages, water/sewer emergency routing.
utilbill@charlottenc.gov
Billing/general question and account phone-number update email route.
Non-emergency bill/account messages. Do not use for an active water or sewer emergency.
Government Service Center
600 E. Fourth St.; open 8 AM-5 PM Monday-Friday for in-person payments.
Cash, check, Visa, Mastercard, debit card or Diners card payment.
Charlotte Water general office
5100 Brookshire Boulevard, Charlotte, NC 28216.
Department office location and official footer address.
Payment mail address
City of Charlotte, P.O. Box 5053, Boone, IA 50950-0053.
Routine mailed check/money-order payments with bottom portion of bill.
New Tap Connections
CLTWaterNewTapConnections@charlottenc.gov / 980-338-1289.
Meter rates not listed, connection fees, new tap and development/service-connection questions.

Bill Pay, Login, KUBRA EZ-PAY, Phone, Mail, Retail Cash and Drop Box

Portal payment

The bill payment portal has no convenience fees and supports recurring payments, paperless billing, bill viewing and payment history.

KUBRA one-time

KUBRA lets you pay without logging in using account number and service-address street number; convenience fees apply.

Phone pay

Call 311 or 704-336-7600 and follow prompts to pay by phone; KUBRA fees apply.

Cash retail

Authorized retail cash payment needs a barcode/pay slip; payments before 5 PM post same day.

Open the official bill-pay page first

Start from Charlotte Water Bill Pay. From there, choose the no-fee online portal, one-time KUBRA payment, mail, phone, in-person, drop box or authorized retail payment route.

Use the portal for regular account management

Use the Charlotte Water Bill Payment Portal if you want to view your bill, check usage, set auto-pay, choose paperless billing, add multiple accounts, or review payment history.

Use KUBRA only when you want quick one-time pay

Use KUBRA EZ-PAY when you want a one-time payment without logging in. Enter the full utility account number including the dash and the service-address street number only.

Save proof and call if time-sensitive

Keep the confirmation number, amount, date/time, account number, payment route and card/bank/retail receipt. If a disconnection, reconnection or delinquent bill is involved, call 311 / 704-336-7600 after paying.

Payment method
Official detail
Best for
Watch out
Online bill portal
No convenience fees; set recurring payments, make one-time payment, pay by bank account, view bill and payment history.
Best everyday route for customers who want account management.
Register from lower-right login window if you do not have an account.
KUBRA EZ-PAY one-time
Bank account, ATM/debit card, Mastercard, Visa, Discover or Diners accepted.
Quick payment without a portal login.
$1.10 fee per transaction up to $999.99 within 26 days; $55 fee for more than $999.99 within 26 days.
Phone payment
Call 311 or 704-336-7600 and follow payment prompts.
Customers who want to pay by phone or verify a delinquent account.
Same KUBRA convenience-fee logic applies.
Mail
City of Charlotte, P.O. Box 5053, Boone, IA 50950-0053.
Routine check or money-order payment with enough time.
Include bottom portion of bill; make payable to City of Charlotte; not safe for urgent shutoff prevention.
Government Service Center
600 E. Fourth St., 8 AM-5 PM Monday-Friday.
Same-day in-person payment before 5 PM and complex account questions.
Bring bill/account number and keep printed receipt.
Drop box at 600 E. Fourth St.
Check or money order only.
After-hours non-cash drop-off.
Include bottom portion of bill and account number; do not put cash in drop box.
Authorized retail cash locations
CVS, 7-Eleven, Family Dollar, Walmart, Walgreens and other authorized KUBRA locations.
Cash customers who need same-day posting before 5 PM.
Requires location-specific barcode/pay slip; KUBRA cash fee listed at $1.49 per transaction.
Western Union
Charlotte Water payment FAQ says Western Union can be used, but unauthorized locations may not process same business day.
Backup payment route.
Confirm posting time before relying on it for a delinquent account.
Payment-posting script: “My Charlotte Water account is [account number] for [service address]. I paid [amount] on [date/time] by [portal / KUBRA / phone / mail / Government Center / drop box / retail cash]. Confirmation or receipt number is [number]. Has it posted, and is anything still due before late fee, disconnection or restoration?”

Official payment links:

Bill Pay Options Online Portal KUBRA One-Time Pay Payment FAQs Call 704-336-7600

Start Service, Stop Service, Move In, Move Out and First Bill

Start water in your name

  • Call 311 or 704-336-7600.
  • Ask for “water move in.”
  • Call between 7 AM and 7 PM for move-in/move-out service.
  • Have Social Security Number or Employer Tax Identification Number ready.
  • A new-service fee is applied to the first bill.

Stop or move out

  • Call 311 / 704-336-7600 and ask for “water move out.”
  • Confirm final service date.
  • Provide forwarding address.
  • Cancel or update recurring payments if needed.
  • Keep final bill and payment confirmation.

First bill timing

  • First bill may arrive up to 60 days after water is turned on.
  • Primary account holder is financially responsible.
  • Additional authorized names can be added by calling 311 / 704-336-7600.
  • Register in the portal after account details are available.
  • Check paperless reminder email if you lose your account number.
Scenario
What to ask Charlotte Water
Documents / details to keep
New renter
Can service be started in my name for this address, and what ID/tax information is required?
Lease, move-in date, account number, first bill, payment confirmation.
New homeowner
What start date, service fee and first-bill timing apply?
Closing documents, service address, account setup confirmation.
Business account
What Employer Tax Identification Number and contact details are required?
EIN, authorized contact, service address, billing address.
Roommate / family member needs bill access
Can I add an authorized person to inquire about the bill?
Authorized person’s name and confirmation of access.
Moving out
When will final read/final bill happen and where will the final bill be mailed?
Move-out date, forwarding address, final confirmation, autopay cancellation.
Start / Stop Service Bill Questions Email Billing Call 704-336-7600

FY2027 Charlotte Water Rates, Fees, CCF, Sewer and Stormwater Confusion

Current rate year

Current Charlotte Water rates are effective July 1, 2026 through June 30, 2027.

Average bill note

Charlotte Water says the average 7 CCF customer pays $80.35 per month, excluding stormwater fees.

CCF conversion

1 CCF means 100 cubic feet of water, equal to 748 gallons.

Reconnect/disconnect

Current rates list disconnection fee and reconnection fee at $32 each.

FY2027 item
Posted amount / rule
What it means for a household
Water usage Tier 1
1-4 CCF: $2.11 per CCF.
Lowest residential usage tier.
Water usage Tier 2
5-8 CCF: $2.73 per CCF.
Common normal-use range for many occupied homes.
Water usage Tier 3
9-16 CCF: $6.30 per CCF.
Large jump; check irrigation, toilets, outside leaks and occupancy changes.
Water usage Tier 4
Over 16 CCF: $11.93 per CCF.
Very high use; investigate quickly before another bill cycle.
Sewer usage
$6.88 per CCF of water used, up to 16 CCF.
Sewer can be the larger part of a high bill.
Monthly fixed fees
Water fixed fee $6.75/month; sewer fixed fee $6.75/month.
Fixed account-service charges apply even with low use.
Monthly availability fee, 5/8-inch
Water $1.53/month; sewer $11.00/month.
Availability charges fund 24/7 water and wastewater system capacity.
Monthly availability fee, 1-inch
Water $3.84/month; sewer $27.49/month.
Larger service size means larger availability fee.
Irrigation meter rates
Tier 3 1-16 CCF: $6.30; Tier 4 17+ CCF: $11.93.
Irrigation is costly during drought/high-use periods.
Commercial volumetric rates
Water $3.65 per CCF; sewer $6.88 per CCF.
Commercial accounts should compare class, meter size and special surcharge line items.
Stormwater fees
Not included in Charlotte Water’s average 7 CCF bill note.
Stormwater Services fees can appear separately and should not be confused with water/sewer usage.
Disconnection / reconnection
$32 disconnection fee and $32 reconnection fee.
Ask if these fees are included in the amount needed to restore service.

Bill-reading shortcut: separate water usage, sewer usage, water fixed, sewer fixed, water availability, sewer availability, stormwater, trash/recycling where applicable, prior balance, payment fee, disconnection fee and reconnection fee before assuming the meter is wrong.

Current Rates & Fees Understanding Your Bill Stormwater Fees New Tap Fees

Past-Due Bill, Service Restoration, Payment Help and Charlotte Water Cares

Delinquent / restoration

  • Use fastest posting route if water is off or bill is delinquent.
  • Call 311 / 704-336-7600 after payment if restoration is needed.
  • Ask whether disconnection/reconnection fees are included.
  • Payments at authorized in-person locations before 5 PM can post same day.
  • Mail or unauthorized locations may not post quickly enough.

Hardship assistance

  • Charlotte Water Cares includes customer-assistance programs.
  • Customers in financial hardship should call 311 to speak with the Care Team.
  • Crisis Assistance Ministry serves Mecklenburg County residents in financial crisis.
  • Helping Hands Outreach Foundation is listed as a philanthropic partner.
  • Bring bill, notice, income documents and household details when applying.

Private service-line help

  • Customers are responsible for water/sewer lines running to the home beyond the utility side.
  • Charlotte Water partners with HomeServe for optional exterior water/sewer service-line protection.
  • HomeServe claims/questions route to 1-833-830-4973.
  • Charlotte Water also points customers to loan/help resources for private line replacement.
  • Service-line plans are optional, not a requirement to receive water service.
Situation
Best action
Proof to save
Who to contact
Water disconnected or at risk
Pay by phone, portal, Government Center or authorized retail before 5 PM, then call.
Confirmation number, receipt, amount, account number.
311 / 704-336-7600.
Cannot pay full bill
Call before disconnection and ask about hardship/payment options.
Bill, shutoff notice, income documents, assistance application proof.
Charlotte Water Care Team through 311.
Need outside agency help
Contact listed assistance providers early.
Current bill, photo ID, address, household and income details.
Crisis Assistance Ministry / H2O Foundation routes listed by Charlotte Water Cares.
Leak caused large bill
Repair first, then ask for leak adjustment.
Plumber statement, paid receipt, repair photos and date.
311 / 704-336-7600.
Private service line broke
Confirm whether leak is beyond meter outlet and on private property side.
Plumber diagnosis, photos, repair quote/receipt.
Licensed plumber; Charlotte Water Cares for possible adjustment/help; HomeServe if enrolled.
Assistance script: “My Charlotte Water account is [account number]. I have a past-due balance / high bill / shutoff notice dated [date]. I can pay [amount] today and need help with the rest. Please tell me which Charlotte Water Cares, hardship, payment arrangement, leak adjustment or agency route fits my situation.”
Charlotte Water Cares Fixes & Troubleshooting Call 311 / 704-336-7600 HomeServe 1-833-830-4973

High Bill, Private Leak, Public Leak, Meter Re-Read and Leak Adjustment

Most high bills start private

Charlotte Water says private plumbing leaks are a leading cause of high water bills. Check toilets, faucets, irrigation, old plumbing and outside hose connections first.

Public leak clues

Call 311 / 704-336-7600 if water is leaking from under street pavement, out of a meter box or from a fire hydrant.

Re-read / investigation

If you cannot find the cause, call 311 / 704-336-7600 and ask for a high-bill investigation or meter re-read.

Problem
What to check
Adjustment / next action
Running toilet
Flapper, fill valve, overflow tube, silent refill, dye test.
Repair and keep receipt/photos; private leak adjustment may require proof.
Leaky faucet or fixture
Drips, handles, showerheads, outside spigots, washer connections.
Repair quickly; small leaks can create large usage over a month.
Irrigation leak
Broken spray heads, valve boxes, wet spots, controller schedule, first watering of season.
Stop watering until repaired; private irrigation leak adjustments remove 50% excess water when eligible.
Leak inside building or between meter and building
Private-side plumbing beyond the meter outlet.
Consult a plumber; customer is responsible for repair and usage.
Leak from street, meter box or hydrant
Water from pavement, meter box or fire hydrant.
Call 311 / 704-336-7600; public-side leak adjustments can remove 100% excess water and sewer above average where applicable.
Private leak adjustment
Six-month average before leak, two highest consecutive months, paid repair statement/receipt/photos.
May remove 50% excess water and 50% excess sewer if water returned to sewer, or 100% excess sewer if not returned.
Adjustment limit
Private leak adjustments are limited to two per rolling 12-month period and not more than two total months in that period.
Submit strong documentation because repeat adjustments are limited.
Does not qualify
Pool filling, outdoor hoses/water left running, sewer charges from irrigation or pool fill, or capping a leaking service instead of repairing.
Ask Customer Care before assuming a credit applies.
No water / outage
Door notice, construction nearby, outage map, unpaid bill notice, neighbors affected.
Call 311 / 704-336-7600 for updates or check outage alerts/map.
Discolored water after outage
Air/sediment after service restoration.
Run cold water from outside spigots where weather permits; if not clear within 15 minutes, call 311 / 704-336-7600.
High-bill script: “My Charlotte Water account is [account number]. My usage changed from [old CCF] to [new CCF]. I checked toilets, faucets, irrigation, hose bibs, meter movement and outdoor wet areas. Repairs were completed on [date], and I have [plumber receipt/photos/parts receipt]. Please review for meter re-read, high-bill investigation and leak adjustment.”
Fixes & Troubleshooting Leak Adjustment Policy Water Leak Map Call 311 / 704-336-7600

Mandatory Stage 2 Water Restrictions, Watering Days, Fines and Variances

Stage 2 effective May 15, 2026

Charlotte Water implemented Low Inflow Protocol Stage 2 mandatory water restrictions for its service area.

Overnight watering window

Outdoor watering is limited to assigned days during the overnight window from 6 PM to 6 AM.

Hand/drip allowed

Hand watering, soaker hoses and drip irrigation for plants and gardens are allowed.

Stage 2 item
Current rule / detail
What to do
Odd-numbered addresses
Addresses ending in 1, 3, 5, 7 or 9 may water Tuesday 6 PM-Wednesday 6 AM and Saturday 6 PM-Sunday 6 AM.
Set irrigation timer to end before 6 AM.
Even-numbered addresses
Addresses ending in 0, 2, 4, 6 or 8 may water Wednesday 6 PM-Thursday 6 AM and Sunday 6 PM-Monday 6 AM.
Use the service address tied to the water account.
HOA / apartment / multi-family irrigation
Odd-even schedule is based on the service address associated with the water account.
Property managers should verify the irrigation account service address.
Car washing at home
Residential discretionary vehicle washing at home is not allowed during Stage 2.
Use commercial car wash if needed.
Residential pools
Filling residential swimming pools is prohibited; top-offs allowed only Thursdays and Sundays before 6 AM or after 6 PM.
Delay fills and document any safety/health need before requesting variance.
Ornamental fountains
Decorative water features that do not support aquatic animal life cannot operate.
Shut down nonessential fountains.
Discretionary power washing
Not allowed for discretionary use; licensed business/community-serving activities may be treated differently.
Check business resources or request variance if needed.
Violation reporting
Report after May 15, 2026 by calling 311 / 704-336-7600 or online form with address, date, time and type of activity.
Provide specific observation details, not general complaints.
Fines
5/8-inch to 1-inch meter: $100 first, $200 second, $300 third. 2-inch+ meter: $200 first, $400 second, $600 third.
Appeal through the online form if you receive a fine and have evidence.
Variance
Charlotte Water may approve variances for new lawns/landscaping, fire training, legal requirements and health/safety corrections; allow up to 7 calendar days for reply.
Apply before the activity where possible.

Drought caution: restrictions can change if Charlotte Water moves to another stage. The Drought Resources page says if Stage 3 begins, existing variances expire and no new variances will be approved.

Drought Resources Report Violation / Variance Form Business Drought Resources Call 311

Water Alerts, Outage Map, Sewer Spills and 2025 Water Quality Report

Emergency alerts

Active billing-account phone numbers receive emergency alerts when Charlotte Water has account contact information. Renters, roommates and property managers can also register.

Alert types

Alerts can include water outages, wastewater spills, construction alerts and water-quality advisories such as boil-water, do-not-use or low-pressure advisories.

2025 report

Charlotte Water published its 2025 Drinking Water Quality Report in June 2026, reporting zero violations and more than 180,000 annual tests.

Topic
Official detail
User action
Water outage alert
Alerts may include estimated outage location and duration, plus restoration message by text/email after 9 PM.
Register extra contacts if you are a tenant, spouse, roommate, property manager or business backup contact.
No alert but outage exists
Charlotte Water says to call 311 and report a water emergency if you notice an outage and did not receive an alert.
Call 311 / 704-336-7600.
Wastewater spills
Emergency alerts can include sanitary sewer spills into recreational waters or 1,000 gallons into a surface water.
Avoid contact with affected water and follow advisory instructions.
Water-quality advisory
Alert examples include boil-water, do-not-use and low-pressure advisory.
Follow official advisory language; do not rely on neighbor/social media summaries.
2025 Drinking Water Quality Report
Report says zero violations, continued delivery of safe water to over one million customers, source details and safety updates on lead, copper and forever chemicals.
Open the latest report before buying filters, renting, selling or answering tenant/health-sensitive questions.
Annual testing
Charlotte Water reported more than 180,000 annual tests in the 2025 report announcement.
Use the CCR for contaminant results and official definitions.
Water quality complaint
Call 311 / 704-336-7600 if water does not clear, smells unusual, pressure is low, or a formal advisory may apply.
Describe hot/cold tap, fixture affected, color, odor, pressure, start time and whether neighbors are affected.
Sign Up for Water Alerts Water Outage Map Water Quality Reports 2025 Report News Call 311

Builders, Businesses, Irrigation Meters, Backflow and New Tap Fees

New connections

Charlotte Water lists connection and system development fees for water, sewer, fire line, irrigation and meter-service scenarios.

FY2027 examples

5/8-inch domestic water connection fee is listed at $4,407, water system development fee $1,453 and sewer system development fee $5,066.

Contact before work

For meters/rates not listed, Charlotte Water gives New Tap Connections contact CLTWaterNewTapConnections@charlottenc.gov and 980-338-1289.

Task
Why it matters
Best next step
New residential tap
Connection/system development fees can be thousands of dollars and depend on meter type, service availability and review.
Email or call New Tap Connections before budgeting construction.
Split irrigation meter
Residential split irrigation connection is listed separately and sewer development fee may not apply.
Ask whether irrigation meter is available and whether drought restrictions affect watering plans.
Commercial account
Commercial rates use water and sewer volumetric charges plus meter-size availability fees.
Compare meter size, industrial surcharge, backflow and permit review charges.
Backflow prevention
FY2027 plan review fees include backflow prevention review and device inspection fees.
Coordinate backflow requirements before permit inspection.
Industrial/high-strength discharge
FY2027 surcharge rates can apply to COD, TSS, ammonia and industrial waste charges.
Ask Charlotte Water before discharging high-strength wastewater.
Connection & System Development Fees Email New Tap Connections Call 980-338-1289

Google Map: Charlotte-Mecklenburg Government Center Payment Location

Use this map for the in-person payment location listed by Charlotte Water: Charlotte-Mecklenburg Government Center, 600 E. Fourth St., Charlotte, NC. For most account questions, call 311 / 704-336-7600 before visiting. For water or sewer emergencies, call instead of waiting to visit.

Location / route
Official detail
Use for
Government Service Center
600 E. Fourth St.; open 8 AM-5 PM Monday-Friday.
In-person bill payments and same-day posting before 5 PM.
Drop box
600 E. Fourth St.; check or money order only.
Non-cash payment drop-off with bill stub/account number.
Charlotte Water office
5100 Brookshire Boulevard, Charlotte, NC 28216.
Department office address and official footer address.
Customer service phone
311 or 704-336-7600.
Billing, payment, start/stop, high bill, water/sewer emergency and outage routing.
Billing email
utilbill@charlottenc.gov.
Non-emergency billing or general account questions.
Payment mail
City of Charlotte, P.O. Box 5053, Boone, IA 50950-0053.
Routine mailed payments with bottom portion of bill.
New tap connections
CLTWaterNewTapConnections@charlottenc.gov / 980-338-1289.
Connection fees, meters not listed, new services and development questions.

Charlotte Mecklenburg Water Utilities FAQ

What is the Charlotte Water phone number?

Call 311 from within Charlotte or 704-336-7600. Use it for Charlotte Water billing, payments, account questions, start/stop service, water outages, high-bill investigations and water or sewer emergencies.

Where do I pay my Charlotte Water bill online?

Use the official Charlotte Water Bill Payment Portal for no-convenience-fee account payment, recurring payments, paperless billing, bill viewing and payment history. Use KUBRA EZ-PAY only for one-time payment without logging in.

What do I need for KUBRA EZ-PAY Charlotte Water?

You need the full Charlotte Water utility account number, including the dash, and the street number where service is provided. For example, if the service address is 123A Oak Street, enter 123 as the street number.

Does Charlotte Water charge online payment fees?

The Charlotte Water bill payment portal has no convenience fee. KUBRA EZ-PAY one-time payments have convenience fees: $1.10 per transaction up to $999.99 within 26 days and $55 for payments totaling more than $999.99 within 26 days. Authorized retail cash payments list a $1.49 fee per transaction.

Where do I mail a Charlotte Water payment?

Mail the bottom portion of your bill with a check or money order payable to City of Charlotte to City of Charlotte, P.O. Box 5053, Boone, IA 50950-0053. Do not mail cash and do not rely on mail for urgent delinquent accounts.

How do I start or stop Charlotte Water service?

Call 311 or 704-336-7600 and ask for “water move in or move out” between 7 AM and 7 PM. Have your Social Security Number or Employer Tax Identification Number ready. A new-service fee is added to the first bill.

What are Charlotte Water FY2027 residential rates?

Rates effective July 1, 2026 through June 30, 2027 list residential water at $2.11 per CCF for 1-4 CCF, $2.73 for 5-8 CCF, $6.30 for 9-16 CCF and $11.93 over 16 CCF. Sewer usage is $6.88 per CCF of water used up to 16 CCF. Water and sewer fixed fees are $6.75 each per month.

What is one CCF on a Charlotte Water bill?

CCF means 100 cubic feet of water. Charlotte Water defines one CCF as 748 gallons. Use CCF when comparing your bill to water tiers, sewer charges, leaks and irrigation use.

Can Charlotte Water adjust a bill for a leak?

Possibly. Public-side leaks can remove 100% of excess water and sewer above average. Private-side leaks may remove 50% of excess water and 50% of sewer if returned to sewer, or 100% excess sewer if not returned. Private leak adjustments are limited and require repair proof such as paid receipt, plumber statement or repair photos.

What are Charlotte Water Stage 2 watering restrictions in 2026?

Under Mandatory Stage 2 restrictions, outdoor watering is limited to assigned days from 6 PM to 6 AM. Odd-numbered addresses water Tuesday evening-Wednesday morning and Saturday evening-Sunday morning. Even-numbered addresses water Wednesday evening-Thursday morning and Sunday evening-Monday morning. Hand watering, soaker hoses and drip irrigation for plants and gardens are allowed.

30-Second Charlotte Water Checklist

Pay/login: use the official bill payment portal for no-fee account tools, or KUBRA EZ-PAY for one-time payment with account number and service street number.

Call: 311 or 704-336-7600 for billing, phone pay, start/stop service, outages, high bills and 24-hour water/sewer emergencies.

Mail/in person: mail to P.O. Box 5053, Boone, IA 50950-0053; pay in person at 600 E. Fourth St., Monday-Friday 8 AM-5 PM.

Rates: FY2027 rates run July 1, 2026-June 30, 2027; one CCF equals 748 gallons; average 7 CCF bill note excludes stormwater.

High bill: check toilets, irrigation, outside leaks, meter reading, sewer charges, stormwater, prior balance and leak-adjustment eligibility before disputing.

Drought: Mandatory Stage 2 restrictions limit outdoor watering to assigned overnight windows and can include fines for violations.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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