Chattanooga Water Utility 2026: Bill Pay, Login & Phone

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Chattanooga TN • Tennessee American Water • MyWater • City sewer fees • phone • pay online

Chattanooga Water Utility: Pay, Log In, Call, Start Service or Fix a Sewer Bill

Chattanooga water is not handled through one simple city water login for every customer. Most Chattanooga water-bill questions route to Tennessee American Water, while City sewer fees are paid through the City of Chattanooga Wastewater Department. This 2026 guide shows the right login, phone number, payment address, start-service path, sewer-fee payment route, emergency contacts, assistance options, water-quality source and high-bill troubleshooting steps.

Tennessee American Pay Options MyWater Login Call TAWC 1-866-736-6420 Pay City Sewer Fees

Start Here: Fast Chattanooga Water and Sewer Action Board

Water customer service1-866-736-6420
Water phone pay1-855-748-6066
Sewer billing help423-643-6311
Sewer phone pay1-844-898-3672
User need
Official route
Have ready
Chattanooga-specific next step
Pay or log in for water
MyWater by American Water
Tennessee American Water 16-digit account number, service address, email and payment method.
Use MyWater for bill pay, balance, Auto Pay, usage, alerts, paperless billing and service turn-on/off.
Pay water without registering
American Water one-time payment
Account number and payment method.
Transaction fees apply for no-login billpay; MyWater bank-account one-time payment is listed as free.
Pay water by phone
1-855-748-6066
16-digit account number and bank/card details.
Use for Visa, MasterCard, Discover, American Express or electronic check. A $1.95 transaction fee is listed.
Water emergency or account help
1-866-736-6420
Account number, service address, issue type, photo/screenshot if useful.
Non-emergencies are Monday-Friday, 7 a.m.-7 p.m.; emergencies and self-service are 24/7.
Start or stop water service
TAWC New Customers or MyWater
New address, requested date, account information, installation/service question.
For ordinary residential turn-on, use MyWater or call. For new installation, review timing and possible engineering review.
Pay City sewer fee online
City Sewer Fees page
Account number or new Billing ID number from statement.
You may pay as guest if not registered. New online profiles need the new Billing ID number from the next billing statement.
Pay City sewer by phone
1-844-898-3672
Sewer account or billing ID and payment method.
The automated sewer payment system is available 24 hours a day.
City sewer billing problem
Call 311 or 423-643-6311
Sewer statement, account number/Billing ID, water usage, payment proof.
Call 423-643-6311 if customer ID/billing ID payment fails or if sewer charge looks wrong.
Sewer line issue
Call 311 or 423-643-6311
Address, cleanout/manhole location, backup/leak details, when issue started.
City says call 311 before calling a plumber because the problem may be in the main line.
Hixson Utility water customer
423-877-3513
Service address and water provider on your bill.
The City page lists Hixson Utility separately from Tennessee American Water for water-bill routing.

Quick answer: for most Chattanooga water bills, use Tennessee American Water MyWater or call 1-866-736-6420. For City of Chattanooga sewer fees, use the City sewer payment page, call sewer pay-by-phone at 1-844-898-3672, or call 311 / 423-643-6311 for sewer billing or sewer-line issues.

Who Handles Water, Sewer and Wastewater in Chattanooga?

The main reason Chattanooga utility searches get confusing is the provider split. “Water” and “sewer” may be on separate systems, separate portals and separate phone routes even when both charges are tied to the same property.

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Tennessee American Water

Use for many Chattanooga-area water bills, MyWater login, water start/stop service, water emergencies, payment assistance, water quality and drinking-water usage.

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City sewer fees

Use Chattanooga.gov sewer payment for City sewer fees, Billing ID setup, sewer pay-by-phone, sewer payment center and sewer-billing help.

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City wastewater system

Use 311 or 423-643-6311 for sewer leakage, sewer complaints and sewer main concerns. The City operates the Moccasin Bend regional wastewater system.

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Address matters

Some properties may use Hixson Utility or another route. Always check the provider name on the water bill before paying online.

Question
Correct place to start
Why it matters
“Where do I pay my Chattanooga water bill?”
Tennessee American Water MyWater, unless your bill names another water provider.
The City sewer portal does not replace the water provider’s MyWater login.
“Why do I have a sewer bill?”
City of Chattanooga Sewer Fees / Wastewater Customer Service.
Sewer service charges are based on water consumption from meter readings and are billed separately through the City sewer system.
“Who do I call before plumber for sewer backup?”
311 or 423-643-6311.
The City says the issue may be in the main line, which could save a private plumbing bill.
“Who handles water quality?”
Tennessee American Water, 1-866-736-6420.
The Chattanooga/Hamilton County water source is the Tennessee River, and TAWC publishes annual water quality reports.
“Who handles industrial sewer credits or sewer location?”
Wastewater routing at 423-643-7400; 811 for sewer location.
Industrial/commercial sewer credits, new industry and taps have separate technical routing.

Official Chattanooga Water and Sewer Phone Numbers

☎️

Tennessee American Water

Customer service: 1-866-736-6420
Business hours: Monday-Friday, 7 a.m.-7 p.m.
Emergency: call 24/7.

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TAWC correspondence

Mail correspondence:
Tennessee American Water
109 Wiehl Street
Chattanooga, TN 37403

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City sewer payment center

Address:
1250 Market Street, Suite 1008
Chattanooga, TN 37402
Hours: Monday-Friday, 8 a.m.-4:30 p.m.

Route
Official contact
Use for
Practical tip
Tennessee American Water customer service
1-866-736-6420; TDD 711.
Water account, emergency, start/stop, balance, service issue, MyWater help.
The contact page suggests shorter wait times Tuesday-Friday, 11 a.m.-4 p.m.
Tennessee American Water phone payment
1-855-748-6066.
Pay water bill by card or electronic check.
Have the 16-digit account number from the bill ready.
Tennessee American Water payment mail
Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029.
Mail check with payment stub.
No cash, staples or paper clips.
City sewer billing and sewer issues
311 or 423-643-6311.
Sewer billing questions, sewer leakage and sewer complaints.
Call before hiring plumber when sewer line/main issue is possible.
City sewer pay by phone
1-844-898-3672.
Automated 24-hour sewer payment.
Use Billing ID/account number from current sewer statement.
City sewer payment center
1250 Market Street, Suite 1008, Chattanooga, TN 37402.
In-person sewer fee payment.
Walmart, cash-advance facilities and convenience stores are not authorized sewer payment locations.
Hixson Utility water
423-877-3513.
Water-bill questions if your bill/provider is Hixson Utility.
Do not pay Tennessee American if your bill names Hixson Utility.

Bill Pay and Login: MyWater and Chattanooga Sewer Portal Steps

1. Identify bill type

Water bill: Tennessee American Water or Hixson Utility. Sewer bill: City of Chattanooga sewer fee statement.

2. Use correct login

Use MyWater for Tennessee American Water. Use Chattanooga sewer payment portal for City sewer fees.

3. Confirm account ID

Water uses a 16-digit account number. Sewer portal may need the new Billing ID number from statement.

4. Save proof

Keep confirmation, amount, account number, payment method and date.

Payment method
How it works
Fee / posting note
Best for
MyWater bank-account payment
Log in and make a one-time payment using bank account.
Tennessee American Water lists this service as free of charge.
Lowest-cost online water payment.
MyWater card payment
Log in and pay by credit card.
$1.95 fee listed for one-time credit-card payment.
Fast water payment with fee.
Auto Pay
Enroll in MyWater to schedule automatic payments on due date.
Checking/savings Auto Pay has no additional charge; credit-card Auto Pay has $1.95 per transaction.
Customers who want to avoid late payments.
No-login American Water billpay
Use amwater.com/billpay / Paymentus route without registering.
Transaction fees apply for all payment methods.
One-time payment when not setting up MyWater profile.
Water phone payment
Call 1-855-748-6066.
$1.95 transaction fee listed; 16-digit account number required.
Phone payment by card or electronic check.
Water by mail
Send stub and check to Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029.
Mail delay can still cause late or shutoff risk.
Non-urgent water payment.
Water in person
Use authorized payment locations with barcode on Tennessee American Water bill.
Bring bill/barcode and know amount due.
Cash/local payment users.
Sewer online
Use City Sewer Fees page; registered users can set AutoPay by card, debit card or bank account.
Guest pay is available with account number.
City sewer fee payment and recurring sewer payment setup.
Sewer phone
Call 1-844-898-3672.
Automated 24-hour sewer payment.
Pay sewer without visiting the payment center.
Sewer in person
1250 Market Street, Suite 1008, 8 a.m.-4:30 p.m. Monday-Friday; First Horizon only if account is not past due.
Walmart, cash advance facilities and convenience stores are not authorized sewer payment locations.
Sewer payment with staff/payment-center help.
Payment problem script: “I paid [Tennessee American Water / City of Chattanooga sewer] account [account or billing ID] on [date/time] by [MyWater / phone / mail / in-person / sewer portal]. The service address is [address], amount was [amount], and confirmation/check/reference number is [number]. Can you confirm posting and whether any late, disconnect, reconnect, guest-pay or Billing ID issue remains?”
TAWC Billing & Payment MyWater Login Water One-Time Pay City Sewer Fees

Start, Stop or Move Chattanooga Water Service

Residential turn-on

  • Use MyWater online or call 1-866-736-6420.
  • Have service address and account/customer information ready.
  • Ask whether ordinary activation or new service installation applies.
  • Confirm whether your address is Tennessee American or another water provider.

Service fee

  • TAWC new customer page says ordinary home service fee is $25 and applied to first bill.
  • Current rate page also notes a $25 activation fee any time water service is activated.
  • Irrigation/fire/commercial service may use a different fee schedule.
  • Ask before turning off seasonal irrigation meter.

New installation

  • Application may be processed within 5-10 business days after receipt.
  • Street opening permits and utility markout may be needed.
  • Entire new-service installation can take up to 16 weeks in some cases.
  • Main-extension questions route to engineering.

Stop / move

  • Use MyWater to turn service on/off.
  • Provide stop date and forwarding information.
  • Check sewer account separately if City sewer fees are billed separately.
  • Save confirmation for both water and sewer actions.

Move-in warning: if the property has Tennessee American Water for water but City of Chattanooga sewer for wastewater, starting water service does not necessarily create or fix a sewer-billing portal profile. Watch for the sewer statement and Billing ID number.

Start-service script: “I need to start water service at [Chattanooga address] on [date]. The bill/provider appears to be [Tennessee American Water / Hixson Utility / unknown]. Is this an ordinary activation or a new installation, what fee applies, and do I also need a City sewer account or Billing ID setup?”
TAWC New Customers TAWC Rates & Fees TNAW Engineering Call TAWC

2026 Water and Sewer Rates, Fees and Bill Checks

Tennessee American Water rates are regulated by the Tennessee Public Utility Commission and can vary by district, customer class and meter size. The City sewer charge is separate and is calculated from water meter readings, with residential sewer rules that reduce/cap some usage differently from the water bill.

TAWC current rate basis

TAWC says TPUC-approved new water rates and fees became effective January 21, 2025 and remain the current posted rate framework for customer checks.

$25 activation

TAWC lists a $25 activation fee any time water service is activated, such as new service or re-starting an irrigation meter.

$30 nonpay disconnect

TAWC lists $30 for disconnection due to non-payment of water bill.

$92 tampering fee

TAWC says a $92 tampering fee may be added if someone other than TAWC employees/contractors turns the meter valve on or off.

Bill line
Who sets it
How to review it
Common mistake
Water service charge / usage
Tennessee American Water, TPUC-regulated.
Compare meter size, customer class, account district and water usage.
Comparing with a Hixson Utility or non-TAWC neighbor.
Activation fee
Tennessee American Water.
Look for $25 activation/new-service context.
Assuming service turn-on is free.
Disconnect for nonpayment
Tennessee American Water.
Look for $30 disconnection fee and any past-due balance.
Paying partial balance without confirming restoration amount.
Meter valve tampering
Tennessee American Water.
Ask before touching meter valve; use home shut-off valve instead.
Turning off/on the utility meter valve yourself.
City sewer service charge
City of Chattanooga Wastewater.
Compare water meter usage, residential cap/reduction rules and sewer account/Billing ID.
Thinking high sewer bill is controlled by MyWater only.
Residential sewer usage treatment
City of Chattanooga.
City page says residential sewer charges are reduced by 10% for non-sewer outdoor usage and capped monthly up to 12,000 gallons unless meter minimum is higher.
Expecting separate pool credits; City says swimming pool credits are no longer issued.
Industrial/commercial sewer surcharge
City of Chattanooga Wastewater.
Industries with high BOD/solids may pay extra and significant users may pay annual permit fee.
Using residential sewer assumptions for commercial/industrial account.
Hixson Utility water bill
Hixson Utility.
Call 423-877-3513 if that is your provider.
Paying the wrong company because the address is in greater Chattanooga.

2026 rate note: Chattanooga’s visible sewer customer-service page still labels the public sewer treatment table as “Fiscal Year 2025 as of 10/1/2024.” Use your current sewer statement, City sewer portal and 311/423-643-6311 for exact 2026 account billing questions.

High-bill script: “My Chattanooga utility bill increased from [old amount] to [new amount]. The water provider is [TAWC / Hixson / unknown], water usage is [gallons], sewer charge is [amount], and bill period is [dates]. Can you help separate water usage, meter size, sewer calculation, residential sewer cap, activation/disconnect/tampering fee, late/posting issue and possible leak?”
TAWC Water Rates TAWC Rates & Rules PDF City Sewer Customer Service Pay Sewer Fees

City of Chattanooga Sewer Bill, Billing ID and Sewer Issues

Guest pay

If you do not have a registered sewer online account, the City says you may pay as a guest by entering your account number.

New Billing ID

Before creating a new online profile, obtain the new Billing ID number from your next sewer billing statement.

Payment center

Visit 1250 Market Street, Suite 1008, from 8 a.m.-4:30 p.m. Monday-Friday.

Call before plumber

For sewer-line problems, call 311 or 423-643-6311 first because it may be a main-line issue.

Sewer task
Official route
What to prepare
Pay online
City Sewer Fees page and Pay Sewer link.
Account number or Billing ID; payment method.
Create sewer profile
Use new Billing ID number from statement.
Username/password and current sewer statement.
Pay by mail
City of Chattanooga, PO Box 591, Chattanooga, TN 37401-0591.
Check payable to City of Chattanooga; no cash.
Priority/overnight mail
City of Chattanooga Wastewater Department, 1250 Market ST, STE 1008, Chattanooga, TN 37402-2713.
Use this for FedEx, UPS and USPS Priority Mail.
Pay by phone
1-844-898-3672.
Billing ID/account number and payment method.
Pay in person
Sewer Payment Center, 1250 Market Street, Suite 1008.
Statement and payment method.
First Horizon Bank option
Area First Horizon Bank locations only if account is not past due.
Current statement and account in good standing.
Payment failure with customer ID
Call 423-643-6311.
Old customer ID, new Billing ID, statement and error message.
Sewer leakage / complaint
Call 311 or 423-643-6311.
Exact address, manhole/cleanout location, backup/overflow detail.
Sewer taps
423-643-5884.
Property address, project type, contractor, tap/location question.
Sewer issue script: “I’m calling about a Chattanooga sewer issue at [address]. The problem is [backup / sewer smell / leak / manhole / billing issue]. It started [time/date], and I have [billing ID/account number or nearby manhole/cleanout location]. Can you check whether this is a main-line issue before I call a plumber?”

Water Quality, Tennessee River Source and Emergency Reporting

Tennessee River source

Tennessee American Water says drinking water for the Chattanooga/Hamilton County area comes from the Tennessee River.

Annual reports

Water providers publish annual Consumer Confidence Reports, and Tennessee American Water released 2025 Water Quality Reports online in April 2026.

24/7 emergencies

Call 1-866-736-6420 for Tennessee American Water emergencies; water emergencies do not keep business hours.

Water-quality topic
Official detail
Customer next step
Source water
Chattanooga/Hamilton County drinking water comes from the Tennessee River.
Use the current Water Quality Report for exact monitoring results.
Consumer Confidence Report
TAWC publishes water quality reports under the Water Quality section.
Read the newest report before relying on old neighborhood claims.
Treatment
TAWC water-quality FAQ lists treatment substances including powdered activated carbon, chlorine, coagulant and corrosion inhibitor.
Call if taste/odor/color suddenly changes at your address.
Water clarity recognition
TAWC notes participation in Partnership for Safe Water and long-running water-quality recognition.
Use report data for facts, not social posts.
Lead and service line concern
Lead exposure can relate to customer plumbing and service line material, not only the water source.
Ask TAWC for lead/service line guidance if your property received a notice or has old plumbing.
Discolored water
May be local plumbing, main work, hydrant flushing or distribution issue.
Call 1-866-736-6420 with address, affected taps, hot/cold/all taps and start time.
No water / main break
Emergency route is 24/7 through TAWC.
Call immediately, then check nearby neighbors and visible street leak if safe.
Sewer backup mistaken for water issue
Sewer backup/overflow routes to City 311 or 423-643-6311.
Separate tap-water issue from drain/sewer backup before calling.
Water-quality script: “My water at [address] has [color/odor/taste/pressure/no water] from [hot/cold/all taps] since [time]. I checked neighbors and whether it clears after flushing. Can Tennessee American Water confirm whether this is a main break, distribution work, private plumbing, service-line material or water-quality issue?”
TAWC Water Quality Water Quality Reports Water Quality FAQ Lead & Drinking Water

Payment Assistance, Budget Billing and Shutoff Prevention

Budget Billing

Tennessee American Water lists Budget Billing as a free service for eligible residential customers who want predictable monthly payments.

Project Water Help

Project Water Help provides emergency assistance funding for qualifying Tennessee American Water customers.

United Way

Customers unable to pay can contact United Way’s Help Line by dialing 211, with alternate numbers for out-of-area codes and Georgia customers.

Need
Route
Prepare before calling
Cannot pay water bill
Call TAWC 1-866-736-6420 before due date and use United Way / Project Water Help route.
Account number, amount due, due date, shutoff notice and hardship reason.
Local assistance with 423 area code
Dial 211.
Water bill, ID, income/hardship details and service address.
Out-of-state area code
Call 1-423-265-8000.
Same documents; explain you are a Tennessee American Water customer.
Georgia customer assistance route
Call 1-866-921-3035.
Bill, account number and address in eligible Georgia service area.
Predictable monthly amount
Ask about Budget Billing through MyWater or customer service.
Account standing and 12-month usage/billing pattern.
Third-party bill notices
Set up third-party notification through MyWater or customer service.
Trusted relative, trustee or social service organization contact details.
Sewer bill hardship or billing issue
Call 311 or 423-643-6311.
Sewer account/Billing ID, statement, payment proof and water usage details.
Assistance script: “My Tennessee American Water account [account number] is [past due / high bill / shutoff notice]. The amount due is [amount], due date is [date], and my hardship is [brief reason]. Can you tell me whether I should request an arrangement, Project Water Help, Budget Billing or third-party notice?”
TAWC Assistance Programs Call 211 United Way 423-265-8000 Georgia Assistance Route

Chattanooga Wastewater System: What Customers Should Know

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Moccasin Bend

The City Wastewater Department operates and maintains the regional wastewater treatment plant known as Moccasin Bend.

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Regional system

The interceptor sewer system serves Chattanooga and a surrounding metropolitan area with an estimated population of about 400,000.

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Large network

The system includes about 1,263 miles of sewer lines, pump stations, CSO facilities and residential/grinder stations.

System fact
Why it matters for a bill or service call
Regional wastewater plant and interceptor system
Customers outside the core City may still interact with Chattanooga regional sewer service depending on area and provider relationship.
Service includes areas beyond Chattanooga
The system serves multiple nearby communities and portions of Tennessee/Georgia areas, so address-specific routing is important.
Sewer charges based on water meter readings
A water leak or irrigation pattern may raise the sewer calculation unless residential cap/reduction rules apply.
Residential sewer cap and no pool credits
The City page says residential sewer charges are capped up to 12,000 gallons and swimming pool credits are no longer issued.
Combined sewer/CSO facilities
Heavy rain and older combined infrastructure can create system work, public notices and main-line calls.
Industrial/commercial surcharges
Business users with high-strength wastewater should not rely on residential billing assumptions.

Map: Chattanooga Sewer Payment Center and Tennessee American Water Correspondence

Use the map for the City sewer payment center at 1250 Market Street, Suite 1008. Tennessee American Water’s correspondence address is 109 Wiehl Street, while water bill payments by mail go to the Carol Stream, Illinois payment lockbox.

Location / route
Address / phone
Best use
City sewer payment center
1250 Market Street, Suite 1008, Chattanooga, TN 37402; 8 a.m.-4:30 p.m. Monday-Friday.
In-person sewer fee payment and sewer payment help.
City sewer mail
City of Chattanooga, PO Box 591, Chattanooga, TN 37401-0591.
Mail ordinary sewer check payment; no cash.
City sewer priority/overnight mail
City of Chattanooga Wastewater Department, 1250 Market ST, STE 1008, Chattanooga, TN 37402-2713.
FedEx, UPS and USPS Priority Mail sewer payments/documents.
Tennessee American Water correspondence
109 Wiehl Street, Chattanooga, TN 37403.
Correspondence, not the water payment lockbox.
Tennessee American Water payment mail
Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029.
Mail water bill payment with stub.
TAWC customer service
1-866-736-6420.
Water account, service, emergency and MyWater support.
City sewer billing help
311 or 423-643-6311.
Sewer billing, sewer leakage, sewer complaints and main-line questions.

Chattanooga Water Utility FAQ

Who provides water service in Chattanooga?

Many Chattanooga water customers are served by Tennessee American Water. Some addresses may use Hixson Utility or another provider, so check the provider name on the bill before paying.

What is the Chattanooga water bill phone number?

For Tennessee American Water, call 1-866-736-6420. Non-emergency customer service is Monday-Friday, 7 a.m.-7 p.m., while emergencies and self-service are available 24/7.

Where do I pay my Tennessee American Water bill online?

Use MyWater at login.amwater.com to pay, check balance, turn service on/off, sign up for alerts, view usage and set paperless billing. You may also pay without registering through the American Water one-time payment route, but transaction fees apply.

What is the Tennessee American Water phone payment number?

Call 1-855-748-6066 to pay by Visa, MasterCard, Discover, American Express or electronic check. Have the 16-digit account number from the bill ready. Tennessee American Water lists a $1.95 transaction fee for phone payment.

Where do I mail a Tennessee American Water payment?

Mail the payment stub and check to Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029. Do not mail cash, staples or paper clips.

How do I pay Chattanooga sewer fees?

Use the City of Chattanooga Sewer Fees page to pay online, pay as guest or create a profile with the new Billing ID number from the sewer statement. You can also pay by phone at 1-844-898-3672, by mail to PO Box 591, or in person at 1250 Market Street, Suite 1008.

Who do I call for Chattanooga sewer billing questions?

Call 311 or 423-643-6311 for sewer billing questions. If you cannot make a payment using your customer ID number, the City sewer payment page also directs customers to 423-643-6311 for help.

Who do I call for a sewer backup or sewer line issue?

Call 311 or 423-643-6311 before calling a plumber. Chattanooga says there could be a main-line problem, which may save you a plumbing bill.

Where does Chattanooga drinking water come from?

Tennessee American Water says drinking water for the Chattanooga/Hamilton County area comes from the Tennessee River, a significant surface water source. Customers should read the current annual Water Quality Report for detailed results.

Does Tennessee American Water offer bill assistance?

Yes. Tennessee American Water lists Budget Billing for eligible residential customers and Project Water Help for emergency assistance. Customers unable to pay can contact United Way by dialing 211, or use 1-423-265-8000 for out-of-state area codes and 1-866-921-3035 for Georgia customers.

30-Second Chattanooga Water Utility Checklist

Water login: use MyWater for Tennessee American Water at login.amwater.com.

Water phone: customer service and 24/7 emergency route is 1-866-736-6420; phone payment is 1-855-748-6066.

Water mail: Tennessee American Water, P.O. Box 6029, Carol Stream, IL 60197-6029.

Sewer pay: use Chattanooga.gov Sewer Fees, call 1-844-898-3672, mail PO Box 591, or visit 1250 Market Street, Suite 1008.

Sewer help: call 311 or 423-643-6311 for sewer billing, sewer leakage and sewer complaints.

High bill: separate water provider, water usage, sewer charge, residential sewer cap/reduction, payment fees, activation/disconnect/tampering fees, leak patterns and wrong-provider payments before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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