Conroe Water Utility 2026: Bill Pay, Login & Phone

Conroe, Texas • Utility Billing portal • Quick Pay • bank draft • WaterSmart • Lake Conroe source water

Conroe Water Bill Pay, Login, Phone and Service Help

Use this guide as a practical Conroe utility desk. It explains the official Municipal Online Payments portal, Quick Pay, sign-in features, account-number format, e-bill, bank draft, card and e-check fees, new service application, monthly due-date rules, late fees, deposits, disconnection timing, leak variance rules, outdoor watering requirements, Public Works routing and water-quality report details.

Pay / Login Quick Pay Billing: 936-522-3170 Public Works: 936-522-3885

Start Here: Pick the Correct Conroe Utility Route

Pay / loginMunicipal Online Payments

Billing phone936-522-3170

Billing emailutilitybilling@cityofconroe.org

Public Works936-522-3885

Need	Best official route	Prepare first	Do not miss
Pay Conroe water/sewer/garbage bill online	City of Conroe Utility Billing portal	Utility account number from bill, payment method and service address.	Quick Pay needs the account number; sign-in lets you view details, manage single or multiple accounts and use multi-bill pay.
Use Quick Pay without login	Quick Pay	Account number with all dashes and last payment amount if prompted.	The portal example shows account numbers with dashes, such as 0001-0101-001.
Create login / manage account	Portal → Sign In / Register.	Email, password, utility account number and bill details.	Logged-in tools include real-time balances, payment history, consumption graphs and service requests.
Billing question, account status or late notice	936-522-3170 or utilitybilling@cityofconroe.org	Bill, account number, payment confirmation and service address.	Office hours shown on the portal are Monday-Friday, 8:00 AM-4:30 PM.
E-bill or emailed late/cutoff notices	Portal announcement → E-bill authorization.	Account number, email address and account holder authorization.	E-bill helps avoid missing mailed bills or cutoff notices.
Bank draft / no processing fee route	Portal announcement → Bank Draft.	Checking account information and signed authorization.	City portal says bank draft from checking account has no processing fees.
Start new water/sewer/garbage service	Utility Service Application	Completed application, service charge, deposit fee, color copy of valid ID, proof of ownership or lease.	Application says to submit the form and documents to the Utility Billing Department.
Water leak, sewer stoppage or field issue	Public Works: 936-522-3885	Exact address, cross street, issue type, visible water/sewer problem and callback number.	For sewer stoppage, contact Public Works before calling a plumber so they can tell you whether it appears public-side or private-side.

Fee warning: the Conroe portal states that, effective August 5, 2025, utility credit-card processing is 2.50% per transaction and e-check is a $2.80 flat fee. Bank draft from checking is the cleaner no-processing-fee route when you want automatic monthly payment.

Official Conroe Utility Billing Phone, Address, Hours and Email

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Utility Billing

Phone: 936-522-3170

Email: utilitybilling@cityofconroe.org

Portal hours shown: Monday-Friday, 8:00 AM-4:30 PM.

Use for: bill pay, account number, e-bill, bank draft, start/stop service, deposits, payment history and billing disputes.

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Municipal Center

Address:
700 Metcalf St.
Conroe, TX 77301

The portal footer and utility application list the Municipal Center / City address for in-person utility billing routing.

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Public Works

Phone: 936-522-3885

Address on water book/report sources:
401 Sgt. Ed Holcomb Blvd. S.
Conroe, TX 77304

Use for water leaks, sewer leaks, sewer stoppages, traffic hazards, pressure and field-service routing.

Contact route	Official detail	Use this for
Utility Billing	936-522-3170; utilitybilling@cityofconroe.org; 700 Metcalf St.	Water/sewer/garbage billing, account setup, online login, payment confirmation, e-bill, bank draft and delinquent account questions.
Municipal Online Payments portal	conroetx.municipalonlinepayments.com/conroetx/utilities	Quick Pay, sign in/register, real-time balance, payment history, consumption graphs, service requests and multi-account management.
Public Works	936-522-3885.	Water/sewer emergency routing, leaks, sewer stoppages, wastewater odors from city facilities and field problems.
Municipal Court	936-522-3380.	Citations/court payments only; do not confuse Municipal Court payments with Utility Billing payments.
Mail new service application	City of Conroe, Attn: Utility Billing Department, P.O. Box 3066, Conroe, TX 77305-3066.	Utility service application packet with deposit/service charge and required documentation.
Spanish water-quality assistance	2024 CCR lists 936-522-3885.	Spanish help understanding the drinking-water report.

City vs MUD warning: many addresses use a Conroe mailing address but may be served by a MUD, private water company or another provider. Use the actual provider name on your bill before paying. If your bill says City of Conroe Utility Billing, use the City portal and 936-522-3170.

Pay Bill or Log In: Quick Pay, Sign-In, E-Bill, Bank Draft and Processing Fees

Quick Pay

Pay without full login

Best when you only need to pay one bill and have the account number ready.

Sign In / Register

Manage account

View real-time balances, payment history, consumption graphs and multiple accounts.

E-bill

Receive bills, late notices and cutoff notices by email.

Useful if mail delivery is unreliable or you manage a rental/property remotely.

Bank draft

Automatic draft from checking account.

The portal announcement says bank draft has no processing fees.

Open the official City of Conroe Utility Billing portal

Start from the City of Conroe Municipal Online Payments utility page. Use the Utility Billing option, not Municipal Court, because the same payment site also handles court payments.

Choose Quick Pay or Sign In

Choose Quick Pay for a simple payment. Choose Sign In/Register if you want balances, payment history, consumption graphs, multi-account management or service requests.

Enter account number exactly

For Quick Pay, include all dashes in the account number. The portal example shows the format as 0001-0101-001.

Pick the right payment method

Card and e-check payments have processing fees. Bank draft from checking is the no-processing-fee route listed by the portal, but keep paying normally until the draft is active and confirmed.

Payment / account tool	Official detail	Best for	Watch out
Quick Pay	Requires account number; no login necessary.	Fast one-time bill payment.	Account number should include dashes exactly as shown on the bill.
Sign In / Register	View details, manage single/multiple accounts and multi-bill pay.	Homeowners, landlords, businesses and customers who want history/usage tools.	Use existing username/password if the new identity-service notice applies to your account.
Credit card	Processing fee updated to 2.50% per utility transaction effective August 5, 2025.	Convenient online payment.	Additional processing fees may apply; save confirmation.
E-check	Flat $2.80 fee per utility transaction effective August 5, 2025.	Online bank-account payment.	Make sure routing/account numbers are correct to avoid returned-payment issues.
Bank draft	Automatic draft from checking account with no processing fees.	Recurring monthly payment with lower friction.	Do not assume it is active until Utility Billing confirms the setup.
E-bill	Email delivery of monthly bills plus late/cutoff notices.	Avoiding missed mail and improving cutoff-notice visibility.	Keep email current and check spam filters.
Remote payment locations	Older bill-printing information has listed H-E-B, Fiesta, Kroger and Walmart with 3-5 business-day processing.	Routine non-urgent payments only.	Do not use remote locations for late notices or cutoff-risk accounts unless Utility Billing confirms timing.
In-person / kiosk	Older official bill-printing content listed a payment kiosk at 700 Metcalf and in-person cashier routing.	Urgent account review or cash/check payment.	Confirm current counter and kiosk hours with 936-522-3170 before driving.

Payment posting script: “I paid City of Conroe Utility Billing account [account number] for [service address] on [date/time] by [Quick Pay/sign-in/card/e-check/bank draft/in person/remote location]. Confirmation number is [number]. Can you confirm whether it posted and whether the account is safe from interruption?”

Start, Stop or Change Conroe Water, Sewer and Garbage Service

New utility account

Complete the Utility Service Application.
Select account type: residential or non-residential.
Select service types needed: water, sewer and/or garbage.
Include valid ID/passport details, contact phone and email.
Submit service charge, deposit fee, valid ID copy and proof of ownership or lease.

Move-out / disconnect

The utility application states the customer agrees to submit a disconnection-of-service form when service is no longer required.
Ask for final read date and final bill date.
Confirm where any deposit refund or credit will be sent.
Keep proof if you are selling, moving or ending a lease.
Do not assume service stops automatically when you move out.

Deposit basics

Conroe code requires a deposit before residential or commercial municipal service unless an exemption applies.
Residential/commercial deposit is generally tied to twice the estimated cost of water, sewer and garbage service.
Additional deposit can be required after nonpayment termination or repeated delinquency.
Fire hydrant meter construction deposit is listed in code as $2,100.
Deposits may be refunded after reliable payment history or final termination, after deducting amounts owed.

Situation	Best route	Ask this before submitting
New homeowner	Utility Service Application + valid ID + proof of ownership.	“What ownership proof is acceptable for this address, and what deposit/service charge is due today?”
Tenant/renter	Utility Service Application + valid ID + lease agreement.	“Does the lease need to show this exact service address and start date?”
Business/non-residential service	Utility Service Application with business/tax ID details.	“How will the commercial deposit be estimated for this meter size and service type?”
Grand Central Park / MMD address	Verify bill/provider first, then City of Conroe Utility Billing if bill says City of Conroe.	“Is this property billed directly by City of Conroe or by a district/management company?”
Moving out	Disconnection-of-service form / Utility Billing phone or email.	“What is the final read date, and how will the final bill or deposit credit be handled?”

Utility Service Application Utility Billing Portal Email Utility Billing Call 936-522-3170

Due Date, Late Fees, Payment Extensions and Disconnection Rules

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Due date

Conroe code says bills are due by 5:00 PM on the 25th day after the bill is issued.

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Late fee

Late charge is 10% of the current amount after the due date, unless waived under code for reliable payment history.

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Disconnect timing

Service may be disconnected if the account remains unpaid after the 10th day following the due date.

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Extension

Extensions require a written agreement and specific conditions, including current bill plus 20% of delinquent bill each month.

Billing event	Conroe code / portal rule	Customer action
Monthly bill	Water, sewer and garbage accounts are billed monthly.	Check the issue date and calculate the 25-day due window.
Due date falls on holiday/weekend	Code says due date extends to the next regular business day.	Still pay early if mailing or using a slower method.
Late payment	10% late charge on current amount.	Call 936-522-3170 if payment posted late due to a processing issue.
Partial payment of itemized charges	Code says water, sewer and garbage line items do not become separate billings for delinquency.	Pay the full monthly bill, not just the water portion, to avoid interruption.
Disconnection risk	Service may be disconnected after the 10th day following the due date if unpaid.	Use a fast official method and confirm with Utility Billing if close to cutoff.
Termination notice	Code says notice is issued by mail or hand delivery at least 10 days before proposed termination.	Do not ignore mailed/emailed cutoff notice; ask what amount must be paid.
Weekend/holiday cutoff	Code says utility service may not be disconnected on a holiday, the day before a holiday, Friday, Saturday or Sunday.	Do not treat this as extra free time; pay before the listed termination date.
Payment extension	Written agreement; applicant must be responsible for account and apply in person with proof of age.	Ask before cutoff whether you qualify and get the agreement in writing.

Cutoff-prevention script: “I’m calling about Conroe Utility Billing account [account number]. I received a late/cutoff notice dated [date]. What exact amount must be paid to avoid disconnection, what payment method posts fastest, and am I eligible for a written extension?”

Conroe 2026 Water and Sewer Rate Checks

5/8-inch water minimum

FY25-26 ordinance snippet shows inside-city residential 5/8-inch water minimum at $13.60.

Lifeline water rate

Inside-city 5/8-inch lifeline water minimum is shown as $6.80.

Outside-city factor

Conroe code says outside-city water and sewer rates are generally two times inside-city rates.

Sewer cap

Residential sewer charge does not apply to monthly water consumption over 10,000 gallons under code.

Rate topic	Official detail to verify	Customer meaning
Inside-city water minimum	FY25-26 ordinance snippet: 5/8-inch residential $13.60; lifeline $6.80; commercial/non-residential $15.15; multi-family per unit $12.24.	Most small residential meters start with a fixed monthly minimum before usage and pass-through fees.
Other meter sizes	FY25-26 ordinance snippet lists higher minimums for 1-inch, 1.5-inch, 2-inch, 3-inch, 4-inch, 6-inch, 8-inch and 10-inch meters.	Large homes, businesses, fire lines and irrigation accounts may not match the 5/8-inch example.
Outside-city service	Code says outside-city water rates are two times inside-city rates; outside-city sewer also generally doubles inside-city charges, with no outside-city lifeline rate.	Conroe mailing address alone does not tell you whether city or outside-city rates apply.
Lone Star Groundwater Conservation District fee	Older/current ordinance snippets show this as a separate per-1,000-gallon fee.	It is a pass-through-style volumetric charge and is not adjusted under leak rules.
Surface water fee	Code creates a Surface Water fee / San Jacinto River Authority pass-through per 1,000 gallons.	High usage can raise this charge even before base/usage water tiers are reviewed.
Sewer minimum	Code says sewer minimum applies when monthly water consumption does not exceed 3,000 gallons.	Low-use customers still see a fixed/minimum sewer charge.
Residential sewer cap	Code says residential users incur no sewer charge for monthly water consumption over 10,000 gallons.	Water may keep rising after 10,000 gallons, but residential sewer usage charge is capped.
Commercial sewer	Commercial sewer customers are billed monthly on total volume of water consumption unless a documented/manufacturing/irrigation exemption applies.	Businesses should not assume the residential sewer cap applies.
Flat sewer rate for no city water meter	Code provides a flat rate equal to the maximum monthly charge for residential customers not connected to city water.	Useful for sewer-only or non-city-water situations.

Rate-reading tip: a Conroe utility bill can include water minimum, usage blocks, Lone Star groundwater fee, surface water pass-through, sewer minimum/usage, garbage/recycling and service fees. Use the official rate schedule and account class before estimating a bill from gallons alone.

Conroe Utility Code FY25-26 Rate Ordinance Ask Utility Billing

High Conroe Water Bill: Leak Variance, Meter Check and Usage Tools

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Consumption graphs

The portal lists consumption graphs for utility customers. Use them to compare the current month to normal use before calling.

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Unavoidable leak variance

Code allows a variance where a verifiable water leak was not caused by the customer and was not reasonably foreseeable.

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Private leak duty

Owners must maintain private lines, hydrants and irrigation systems to prevent water loss, and must promptly repair leaks after city notice.

High-bill check	What to do	Why it matters
Prior balance / late fee	Check whether last month’s amount, 10% late fee, deposit, reconnect fee or returned-payment issue carried forward.	A high total is not always high water usage.
Usage graph	Use the portal’s consumption graph and compare to the same season last year.	Sprinklers, pools, guests and hot weather can create seasonal spikes.
Toilet leak	Dye-test toilets and listen for refilling when no one flushes.	Silent toilet leaks can run continuously.
Irrigation leak	Check broken heads, leaking valves, high-pressure misting, overspray and runoff into street/parking areas.	Conroe code specifically requires repair of controllable irrigation leaks.
Private service line	Turn off all water in the home and yard, then see whether the meter continues moving if safe to check.	Meter movement with no water use often points to a private-side leak.
Meter reread	Ask Utility Billing whether reread makes sense.	Code says no charge if rereading finds city error; if the reading is correct, a reread charge may be added.
Leak variance request	Gather repair invoice, photos, leak date, repair date and normal usage history.	Code calculations depend on estimated duration and average usage.
Groundwater and surface-water fees	Ask how pass-through fees are handled in a variance.	Code says Lone Star Groundwater District fee will not be adjusted; surface-water fee volume may qualify for variance calculation.

Leak variance script: “My Conroe utility bill increased from [normal usage] to [new usage]. I found/repaired a leak on [date] and have [invoice/photos/receipt]. Can you explain whether this qualifies as an unavoidable leak variance, how gallons will be calculated, and what must be paid now to avoid late fees or disconnection?”

Leak / Utility Code View Consumption Graphs Email Utility Billing Call Billing

Conroe Outdoor Watering Rules, Variance and Surcharge Risks

May 1-October 31

Landscape irrigation systems are limited to assigned days and hours unless a drought stage changes the rules.

Allowed overnight window

Code allows operation from 6:00 PM on the designated start day to 10:00 AM the next day.

Surcharges

Second violation in 12 months: $200; third: $300; each subsequent violation: $500.

Address / rule	Conroe code detail	Practical action
November 1-April 30	During non-drought conditions, code says there are no irrigation restrictions in this period.	Still repair leaks, runoff and broken irrigation parts.
Odd address	Addresses ending in 1, 3, 5, 7 or 9 may start irrigation Tuesday and Friday.	Set controller for the overnight/evening-to-morning window.
Even address	Addresses ending in 0, 2, 4, 6 or 8 may start irrigation Wednesday and Saturday.	Confirm your final street address digit before programming.
Required maintenance	Repair broken sprinkler heads, leaking valves, leaking/broken pipes or faucets; adjust heads to avoid misting; prevent street/pavement watering and runoff.	Walk the system while it runs, not just after the lawn dries.
New sod / landscaping	Customers can request a variance for re-sod or new landscaping.	Use portal/Public Works form route and wait for approval.
Not covered by irrigation restriction	Code says handheld hoses, drip irrigation and soaker hoses are not subject to the section.	Use low-volume methods for spot watering and new plants.

Public-safety warning: Conroe code allows the City to disconnect irrigation systems and/or total water service for public-safety issues, including icing, with reconnection fees and possible surcharges.

Garbage and Recycling on a Conroe Utility Bill

Billing office still matters

Utility Billing handles garbage/recycling account questions that appear on the city utility bill. The garbage FAQ repeatedly directs customers to 936-522-3170 for missing/damaged carts, extra services and service changes.

Cart and pickup clues

The FAQ says carts should be placed curbside with handle facing the residence and lid opening toward the street, separated from each other and obstacles so automated collection arms can reach them.

Garbage/recycling issue	Best action	Why it matters
Missing or damaged cart	Call Utility Billing at 936-522-3170.	Lost/stolen/damaged carts may require replacement fee if damaged beyond repair by customer.
Extra garbage cart	Call Utility Billing to add service.	Extra garbage service may add a monthly charge.
Extra recycle cart	City FAQ says up to three additional recycle carts may be available for no additional monthly charge.	Recycle needs may be solved without a higher monthly trash line item.
Moving out	Empty carts and place them in backyard or garage.	Carts are service property and should stay with the address unless the City tells you otherwise.
Cart spacing	Keep carts away from cars, mailboxes, trees, fire hydrants and utility poles.	Blocked carts can cause missed pickup.

Conroe Water Quality, PWS ID, Sources and Spanish Help

Public Water System

The 2024 report identifies the system as CITY OF CONROE and PWS ID TX1700001.

Water sources

The report says Conroe provides groundwater from Jasper and Catahoula aquifers plus surface water from Lake Conroe.

Report contact

The 2024 report lists Daniel Roberts and phone 936-522-3885 for more information, with Spanish assistance through the same number.

Concern	Best source	What to record
Annual drinking-water data	2024 Consumer Confidence Report for CITY OF CONROE.	Report year, PWS ID, detected contaminants, source water and contact number.
Water leak / field issue	Public Works 936-522-3885.	Exact location, visible leak, pressure issue, whether water is in street/yard/meter area.
Spanish help	CCR Spanish assistance phone listed as 936-522-3885.	Ask for help understanding the annual drinking-water report.
Hardness, taste or odor	CCR + Public Works field route.	Hot/cold, one fixture/all fixtures, odor type, start time and nearby work.
Boil notice or emergency alert	City alerts and Public Works phone routing.	Affected streets, start/lift time and safe-use instructions.
Approved lab / compliance context	TCEQ records show City of Conroe lab listing for analytes like free chlorine, orthophosphate, pH and temperature.	Use official TCEQ/CCR records for compliance claims, not social posts.

2024 Water Quality Report EPA SDWIS Search Public Works / Water Quality

Report Water Leaks, Sewer Stoppages, Meter Issues and 811 Digging

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Use phone for active water/sewer problems

Call Public Works at 936-522-3885 for leaks, sewer stoppages and urgent field issues.
Provide exact address and cross street.
For sewer stoppage, contact Public Works before calling a plumber.
If there is immediate danger, call 911.

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Call before digging

Use Texas 811 before fence posts, trenching, irrigation repair, tree planting or private service-line work.
Mark the work area before locates.
Wait for utility marks before digging.
Private lines may still require a plumber/private locator.

Problem	What to say	What to prepare
Water main leak	“Water is flowing/bubbling at [address/cross street].”	Road hazard, nearby hydrant/valve, time started and callback number.
No water / low pressure	“My address has no water/low pressure. It started at [time].”	Neighbors affected, shutoff notice status, nearby construction and whether it is one fixture or whole property.
Sewer stoppage	“Wastewater is backing up at [address] in [fixture/location].”	Stop using water; keep people and pets away from sewage; call before plumber.
Meter concern	“My meter reading or usage seems wrong.”	Account number, normal usage, current read, photos if safe and whether meter moves when water is off.
Irrigation runoff	“Landscape irrigation is running into street/sidewalk at [location].”	Date, time, address, repeated pattern and photo/video only if safe.

Field issue script: “I need to report a [water leak/sewer stoppage/no water/meter issue] at [address]. The nearest cross street is [cross street]. It started at [time] and is affecting [street/yard/home/neighbors]. My callback number is [number].”

Public Works: 936-522-3885 Texas 811 Call 811

Map: Conroe Utility Billing and Public Works Locations

Use the Municipal Center map for billing and account help. For water leaks, sewer stoppages and field issues, call Public Works at 936-522-3885 before traveling to an office.

Route	Address / link	Use for
Utility Billing / Municipal Center	700 Metcalf St., Conroe, TX 77301	Billing questions, account setup, payment help, service application and utility account support.
Public Works	401 Sgt. Ed Holcomb Blvd. S., Conroe, TX 77304	Water leaks, sewer stoppages, field issues, water-quality report contact and public infrastructure questions.
Mail application	City of Conroe, Attn: Utility Billing Department, P.O. Box 3066, Conroe, TX 77305-3066	Utility service application packets with deposit/service charge and required documents.
Online portal	City of Conroe Utility Billing portal	Quick Pay, sign in/register, real-time balances, payment history, consumption graphs and service requests.
Utility code	Conroe Code Chapter 70	Due dates, late charges, deposits, disconnection, leak variance and watering rules.

Conroe Water Utility FAQ

How do I pay my Conroe water bill online?

Use the City of Conroe Utility Billing portal. Quick Pay lets you pay without a full login using your account number. Sign In/Register lets you view real-time balances, payment history, consumption graphs and multi-account tools.

What is the Conroe Utility Billing phone number?

Call Conroe Utility Billing at 936-522-3170 for billing questions, account access, payments, deposits, start/stop service, e-bill, bank draft and late-notice questions.

What is the Conroe Utility Billing email?

Email utilitybilling@cityofconroe.org for non-urgent billing questions, documentation follow-up, payment proof or service application questions.

What information do I need for Conroe Quick Pay?

You need your City of Conroe utility account number. The Quick Pay page says to include all dashes and shows an example format like 0001-0101-001.

What fees apply to Conroe online utility payments?

The portal says that effective August 5, 2025, the City of Conroe credit-card processing fee is 2.50% per utility transaction, and e-check has a flat $2.80 fee per utility transaction. Bank draft from checking is listed as having no processing fees.

Where is the Conroe Utility Billing office?

The portal lists the City address as 700 Metcalf St., Conroe, Texas 77301. The Utility Service Application also lists in-person submission at the Conroe Municipal Center, 700 Metcalf St.

When is a Conroe utility bill due?

Conroe code says utility bills are due by 5:00 PM on the 25th day after the bill is issued. If the due date falls on a holiday or weekend, it moves to the next regular business day.

What is the Conroe utility late fee?

Conroe code adds a 10% late charge to the current amount of the account after the due date, unless the director of finance waives it for a reliable payment history under the code.

Can Conroe adjust a high bill caused by a leak?

Possibly. Conroe code allows a variance for a verifiable unavoidable leak that was not caused by the customer and not reasonably foreseeable. The Lone Star Groundwater District fee is not adjusted, and repair proof/usage details may be needed.

Is this the official Conroe Water Utility website?

No. This is an independent informational guide. Use official City of Conroe pages, the Municipal Online Payments portal, your bill, 936-522-3170, utilitybilling@cityofconroe.org and Public Works at 936-522-3885 to verify live balance, payment posting, service status, rates and emergency instructions.

30-Second Conroe Water Utility Checklist

Pay/login: City of Conroe Utility Billing portal → Quick Pay or Sign In/Register.

Quick Pay: account number with all dashes, such as 0001-0101-001.

Billing phone: 936-522-3170; email utilitybilling@cityofconroe.org.

Office: 700 Metcalf St., Conroe, TX 77301; portal shows Monday-Friday 8 AM-4:30 PM.

Public Works: 936-522-3885 for water leaks, sewer stoppages and field issues.

Fees: card processing 2.50%; e-check $2.80; bank draft from checking has no processing fee.

Due date: 5 PM on the 25th day after bill issuance; late charge is 10%.

Disconnection: account may be disconnected after the 10th day following the due date if unpaid.

High bill: check usage graphs, toilets, irrigation, private service line, pass-through fees and leak variance rules.

Water quality: City of Conroe PWS ID TX1700001; source water includes Jasper/Catahoula aquifers and Lake Conroe.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail