Fort Myers Water Utility 2026: Bill Pay, Login & Phone

by
City of Fort Myers Utilities • bill pay • login • phone • WaterSmart • shutoff help

Fort Myers Water Utility Help Desk: Pay, Log In, Call or Start Service

Use this page like a Fort Myers Utility Billing counter: pay your water bill, log in to view usage, call the right number, start or stop service, handle a past-due balance, check deposits and fees, use WaterSmart leak alerts, review irrigation rules, and know what to do during a boil water notice.

Pay / Login Online Call 239-321-8100 Start Service Payment Center Map

Quick Answer: Fort Myers Water Utility Phone, Login and Address

Main Utility Phone239-321-8100
Office2925 MLK Blvd.
HoursMon-Fri 8 AM-5 PM
Fax239-344-5958
Need
Official route
Prepare first
Important detail
Pay or log in online
fortmyers.gov/billpay
Utility account number, service address, payment method, login if already registered.
Online services let customers check balances, pay bills, view transaction history and examine usage information.
Pay by phone
239-321-8100 for Utility Billing help; official pages also list automated pay-by-phone routes.
Account number, card/e-check information, bill amount.
Because City pages show more than one pay-by-phone number, use 239-321-8100 if a payment number fails or if service is at risk.
Visit lobby / drive-thru
Utility Billing Payment Center, 2925 Dr. Martin Luther King Jr. Blvd., Fort Myers, FL 33916.
Bill, photo ID, account number, payment method, notice or service documents.
Lobby and drive-thru hours are Monday-Friday, 8 AM-5 PM.
Mail payment
P.O. Box 30185, Tampa, FL 33630-3185.
Payment stub, account number, check or money order.
City FAQ says to allow 5-7 extra days for mailing and processing.
Start new water service
Online application or in person at 2925 Dr. Martin Luther King Jr. Blvd.
Lease/proof of ownership, photo ID, full deposit and service fee.
Email/fax applications are no longer processed; completed applications received by 3 PM are processed same business day.
WaterSmart usage/leak alerts
WaterSmart Portal
Account details and email.
Use it to compare usage, view conservation tips and sign up for leak alerts.
Boil water notice question
Call Public Works / Utility Billing at 239-321-8100.
Address, notice area, date/time, question about drinking/cooking/ice use.
Use bottled or boiled water if your area is under a boil water notice.

Provider check: this guide is for the City of Fort Myers Utility Billing. North Fort Myers, unincorporated Lee County, private communities, apartments, HOAs and nearby utility districts may use different providers and payment portals.

First Check: City of Fort Myers or Another Water Provider?

A Fort Myers mailing address does not always mean the City of Fort Myers bills your water. Confirm the provider printed on the bill before opening an online payment page.

🏙️

City of Fort Myers

Use this article if your bill says City of Fort Myers Utility Billing or directs you to fortmyers.gov/billpay.

🧭

Lee County / nearby areas

Some Fort Myers-area addresses may be served by Lee County Utilities, a community system, HOA, private utility, well or apartment billing company.

🧾

Best proof

Match the provider name, service address, account number, payment portal, phone number and remittance address.

Bill/provider clue
Use this route
Before paying
Bill says City of Fort Myers / Fort Myers Utility Billing
City Utility Billing, 2925 MLK Blvd., 239-321-8100, fortmyers.gov/billpay.
Confirm account number and service address match the portal.
Bill says Lee County Utilities
Lee County Utilities customer service and payment portal.
Do not pay through Fort Myers city portal.
Apartment, condo or HOA
Lease, landlord, HOA, submetering company or property manager.
Ask whether water is included, billed back, submetered, or opened directly with the City.
No bill yet after moving
Call 239-321-8100 and ask if the City serves the exact address.
Ask about water, sewer, solid waste and start-service requirements separately.
Private well or rural property
County health department, property records, well/septic documents.
Do not assume municipal water is available without a meter/account confirmation.

Pay or Log In to Fort Myers Water Utility Online

The City’s online utility service lets customers check balances, pay bills, view transaction history and examine usage. For urgent past-due service risk, call Utility Billing after payment.

Open the official bill-pay route

Use fortmyers.gov/billpay or the City’s Utility Billing page, then confirm the page is for City of Fort Myers utilities before entering payment details.

Enter account details carefully

Use the account number and service address from your current bill. If the portal does not locate the account, call 239-321-8100 instead of guessing.

Check whether service is at risk

If you received a past-due or termination notice, ask Utility Billing what amount, fee and payment method are required before relying on a standard online payment.

Save confirmation

Keep the confirmation number, payment amount, date/time, account number, payment method and screenshot or email receipt.

Payment route
Use when
Need ready
Timing / warning
Online bill pay
You want to pay, check balance, view transaction history or usage.
Account number, service address, payment method.
Use the City’s official bill-pay link only.
Phone payment
You want to pay by card/e-check by phone.
Account number and payment details.
City pages list phone-payment options; call 239-321-8100 if a posted payment number does not work.
In person
You need receipt, account help, documents, deposit, name change or service start.
Bill, ID, notice, lease/proof of ownership and payment method.
Payment Center lobby and drive-thru: Monday-Friday, 8 AM-5 PM.
Mail
Normal bills with enough time before due date.
Check or money order, payment stub and account number.
Mail to P.O. Box 30185, Tampa, FL 33630-3185; allow 5-7 extra days.
Auto draft
You want the bill drafted automatically.
Customer service setup information.
City FAQ says to call 239-321-8100 or come in person to set up.
WaterSmart
You want usage comparison, saving tips or leak alerts.
Account details and email.
Use WaterSmart as a usage tool; it is not a substitute for urgent billing calls.
Official Utility Billing Page Pay Utility Bill WaterSmart Portal Utility Billing FAQs
Payment posting script: “I paid City of Fort Myers utility account [account number] for [service address] on [date/time] by [online/phone/mail/drive-thru/lobby]. Confirmation number is [number]. Can you confirm it posted and tell me whether any late amount, delinquent service charge, larger deposit, returned-payment issue or service order remains?”

Fort Myers Utility Phone Guide

☎️

Main utility number

239-321-8100

Use for Utility Billing, water/sewer questions, after-hours routing and boil-water questions.

💳

Payment phone caution

Official City pages show automated payment phone routes. If one fails, call the main utility number and ask for the current payment line.

🚨

Emergency / safety

For immediate danger, call 911 first. For water/sewer utility issues, call the City utility number with the exact location.

Call reason
Best route
Say this
Have ready
Account balance / login help
239-321-8100.
“I need help accessing my Fort Myers utility account.”
Service address, account number, name on account, ID if requested.
Pay-by-phone question
239-321-8100 or current City payment prompt.
“Which official phone number should I use for a utility payment today?”
Account number and card/e-check details.
Past-due balance / termination risk
Call before paying late.
“What exact amount prevents termination or restores service?”
Notice, account number, confirmation if already paid.
Water main break / leak in street
239-321-8100; 911 first if dangerous.
“Water is flowing/bubbling at [exact address/cross street].”
Location, flow direction, safety hazard, time started.
Boil water notice
239-321-8100.
“Is [address/neighborhood] under a boil water notice?”
Address, notice source, date/time, water use question.
Meter tampering / broken meter / curb stop
239-321-8100.
“There appears to be damage/tampering at the meter/curb stop.”
Address, photos only if safe, account number if known.

Start New Fort Myers Water Service

Residential account

Provide lease or proof of ownership, driver’s license or official photo ID, $35 service charge and $175 deposit for water, sewer and trash service.

Commercial account

Provide commercial application, occupational license application copy, photo ID, $35 service charge and deposit equal to 2.5 times anticipated monthly bill or minimum $335.

3 PM processing cutoff

Completed applications with full deposit and fees received by 3 PM are processed same business day; after 3 PM, next business day.

Task
Official action
Prepare
Avoid this delay
Start residential water/sewer/trash
Apply online or in person at Utility Billing Payment Center.
Lease/proof of ownership, photo ID, $175 deposit, $35 service charge.
Email/fax applications are no longer processed.
Start commercial service
Use commercial water-service application route.
Occupational license application copy, photo ID, commercial deposit, $35 service charge.
Underestimating the 2.5-times anticipated monthly bill deposit rule.
Need same-business-day processing
Submit complete application and full payment by 3 PM.
All documents and full payment ready before visiting/applying.
Incomplete application or missing deposit/service fee.
Change name after death
Contact Utility Billing with required documents.
Death certificate and valid photo ID from requesting party.
Submitting request without proof.
Name change after marriage/divorce
Mail, fax or visit Payment Center with legal documentation.
Marriage license, divorce papers or other legal name-change proof.
Sending unclear copies or missing account number.
Establish New Water Service Online Service Application Portal Service Off Request

Stop Service, Move Out or Final Bill

Use the City’s Service Off Request when you need water service stopped. Keep proof because charges can continue until the account is officially closed or transferred.

Move-out task
What to do
Prepare
Ask before you finish
Stop service
Create a Service Off Request or call Utility Billing.
Account number, service address, requested shutoff/final date, forwarding address.
“When will the final bill be issued and how will deposit credit be handled?”
Sell property
Coordinate final read with closing date.
Proof of sale/closing details if requested.
“Are there unpaid utility charges, liens or final-bill items?”
Tenant moving out
Follow lease and utility account instructions.
Landlord contact, lease, forwarding address, final date.
“Does the landlord/property owner need to open service after tenant stop date?”
Seasonal vacancy
Ask Utility Billing before requesting water off.
Account number, dates, property access, plumbing status.
“Will base charges continue and what fee applies to restore later?”

Final-bill tip: do not assume selling, moving out or removing a payment method closes the utility account. Ask for final read, service-off confirmation and final-bill delivery method.

Past-Due Bill, Termination Risk or Reinstatement

🚫

14-day risk

Accounts with a previous unpaid balance are subject to termination 14 days after the due date.

💵

$70 charge

If service is terminated, the City says payment of the total bill, $70 delinquent service charge and a larger deposit are required before reinstatement.

☎️

Call first

Call 239-321-8100 before paying late online, by mail or through a bank bill-pay system.

Situation
Best action
Ask this
Bill is late but water is still on
Call 239-321-8100 and pay using the route they confirm.
“What amount and payment method prevents termination today?”
Received termination notice
Do not mail payment. Call or visit if timing is urgent.
“Is the account already scheduled for termination and what deadline applies?”
Service already off
Call for exact reinstatement amount and deposit requirement.
“Does the balance include total bill, $70 delinquent charge and larger deposit?”
Paid through bank bill pay
Call with proof and ask whether payment is visible.
“Can you see the payment, or should I use a faster official route?”
Returned payment
Ask how returned-check/returned-payment amount affects account standing.
“What payment methods are now accepted for this account?”
Past-due script: “My City of Fort Myers utility account is [account number] at [address]. I have a past-due balance or termination notice. What exact amount is required, does it include the $70 delinquent service charge or larger deposit, and which payment method will protect or restore service fastest?”

Rates, Fees and Charges to Watch

Fort Myers posts FY2026 utility rates and a fee list on the official Rates and Fees page. Use the current City rate sheet before estimating a bill, because usage tiers, meter size, readiness-to-serve charges and location can change the total.

FY2026 rates

The City’s Rates and Fees page links to FY2026 Utility Rates.

Delinquent turn-off

Delinquent Turn-Off Service Charge: $70.

After-hours service

After-Hours Service Charge: $90.

Meter testing

On-site test meter fee: $80; removed/transported test meter fee: $230.

Fee / charge
Official amount shown
Why customers see it
Residential new account deposit
$175 deposit + $30 service fee.
Standard residential water/sewer/trash service setup.
Commercial new account deposit
2.5 times anticipated monthly bill or minimum $335 + $35 service charge.
Commercial utility setup.
After-Hours Service Charge
$90.
Service work requested or needed outside normal hours.
Delinquent Turn-Off Service Charge
$70.
Applies when delinquency results in termination/reinstatement requirement.
Second Trip Service Charge
$35.
Can apply when City crew must make another trip.
Broken Curb-Stop
$140.
Damage or repair involving curb-stop equipment.
Broken Lock
$65.
Lock damage, often related to unauthorized access or tampering.
Broken/Removed/Stolen Meter
$425.
Meter damage, removal or theft.
Tampering Fee
$150.
Unauthorized access, meter/curb-stop tampering or improper turn-on/off.
Backflow testing compliance notice fee
$20.
Backflow-testing compliance notice handling.
Rates and Fees FY2026 Utility Rates

High Water Bill, Meter Read or Leak Alert

WaterSmart portal

Use WaterSmart to compare your usage with similar households, view saving tips and sign up for leak alerts.

Radio-transmitted reads

City FAQ says Fort Myers uses radio-transmitted reading, with a signal sent every four seconds and picked up by the reading system.

Do not touch curb stop

Do not turn water on/off at the curb stop without calling the City first. Fees can apply for tampering, broken locks or broken curb stops.

Issue
Check first
What to say / do
Bill suddenly increased
Toilets, irrigation, pool fill, outdoor spigots, water softener, visible leaks, WaterSmart usage.
“My usage increased from [old usage] to [new usage]. Can you review the read and explain the bill?”
Possible meter-reading issue
Read meter from left to right starting with first digit that is not zero, ending before the decimal point.
Take clear meter photo and compare against billed read/date.
Leak alert received
Check toilets, irrigation zones, pool auto-fill, hose bibs and meter movement when all water is off.
Repair first, then ask Utility Billing whether any review or documentation is needed.
Need meter test
Understand fee risk before requesting.
On-site test meter fee is listed at $80; removed/transported test meter fee is listed at $230.
Water appears off
Check bill status, main house valve, neighborhood work/notice and neighbors.
Call 239-321-8100 before touching the curb stop.
Meter or lock damaged
Do not repair or remove City equipment.
Call Utility Billing / Public Works and document with photos if safe.
High-bill script: “My Fort Myers utility bill changed from [amount/usage] to [amount/usage]. I checked toilets, irrigation, visible leaks and WaterSmart usage. Can you review the meter read, explain the usage history, and tell me whether a meter test or account review is appropriate?”

Boil Water Notice, Water Quality and Lead Service Line Help

Boil notice questions

If your area has a boil water notice, call the City of Fort Myers Public Works Department at 239-321-8100.

Boil water rule

Use bottled water or bring tap water to a full rolling boil for one minute, then cool it before use.

Lead service line dashboard

The City provides Lead and Copper Project information and a lead service line dashboard route for service-line inventory questions.

Concern
Official guidance / action
What to ask
Boil water notice
Use bottled or boiled water for drinking, food prep and cooking.
“Is my address included, and has the notice been lifted?”
Ice / refrigerator dispenser
Do not use water from appliances connected to the water line during an active advisory.
“What should I discard after the notice is lifted?”
Infant formula
Fully boil water and let it cool before mixing, or use ready-to-use formula if available.
“Is bottled water recommended for this notice?”
Brushing teeth
Use boiled or bottled water.
“Can tap water be used for brushing after the lifted notice?”
Dishwashing
Follow City/CDC guidance for dishwasher temperature or manual sanitizing.
“Do I need to sanitize baby bottles or dishes?”
Lead plumbing concern
Use the City’s Lead and Copper Project resources and dashboard.
“What is the service-line material for my address?”
Boil Water Notices Utilities Page Water Restrictions Water Treatment Plant

Fort Myers Water Restrictions and Irrigation Schedule

No irrigation 9 AM-5 PM

The City’s year-round conservation measures prohibit irrigation between 9 AM and 5 PM.

Odd addresses

Odd-numbered addresses may water Wednesday and/or Saturday.

Even / HOA / no address

Even-numbered addresses, HOAs, rights-of-way and locations without an address may water Thursday and/or Sunday.

Rule
Official detail
What to do
Prohibited hours
No irrigation between 9 AM and 5 PM.
Set irrigation controller before 9 AM or after 5 PM.
Odd-numbered addresses
Wednesday and/or Saturday.
Use address ending 1, 3, 5, 7 or 9.
Even-numbered addresses
Thursday and/or Sunday.
Use address ending 0, 2, 4, 6 or 8.
HOA / rights-of-way / no address
Thursday and/or Sunday.
HOAs should schedule vendors to match City rules.
New landscape
Special considerations may apply under the ordinance.
Check the ordinance before new planting or sod watering.
Violation penalty
Failure to follow the ordinance can result in fines up to $500 per day.
Fix controller settings and document repairs if cited.
Irrigation call script: “My address is [address]. I want to confirm my watering days and hours, and whether new landscape rules apply. Can you confirm the current City irrigation schedule and any penalty risk?”

Documents, Mail, Fax and Visit Checklist

Bring or include

  • Utility account number.
  • Service address and mailing address.
  • Driver’s license or official photo identification.
  • Lease, proof of ownership or commercial documents if starting service.
  • Payment confirmation if calling about posting.
  • Legal documents for name change.
  • Death certificate and requester ID when removing deceased account holder.
  • Photos only if safe for leaks, meter concerns or property damage.

Avoid these delays

  • Applying by email/fax for new service.
  • Mailing payment close to termination date.
  • Missing deposit or service fee.
  • Touching the curb stop or City meter equipment.
  • Using the wrong provider portal for a Lee County or HOA account.
  • Submitting unclear ID or legal-document copies.
  • Relying on WaterSmart instead of Utility Billing for urgent account risk.
Route
Address / contact
Best use
Utility Billing Payment Center
2925 Dr. Martin Luther King Jr. Blvd., Fort Myers, FL 33916.
Pay in person, drive-thru, new service, deposits, account documents.
Phone
239-321-8100.
Billing, service, emergency routing, boil notice, past-due and provider confirmation.
Fax
239-344-5958.
Account document follow-up such as legal name-change documents when allowed.
Payment mail
P.O. Box 30185, Tampa, FL 33630-3185.
Regular utility payments with enough mailing time.
City Hall reference
2200 Second Street, Fort Myers, FL 33901.
General city government, not the main Utility Billing Payment Center.

Fort Myers Utility Billing Map

Location
Address
Use for
Utility Billing Payment Center
2925 Dr. Martin Luther King Jr. Blvd., Fort Myers, FL 33916.
Utility payments, lobby/drive-thru service, account help, new service, deposits and forms.
Payment mail
P.O. Box 30185, Tampa, FL 33630-3185.
Mailing check or money order payments for normal bills.
City Hall
2200 Second Street, Fort Myers, FL 33901.
General city government reference; call Utility Billing for water-bill account issues.

Fort Myers Water Utility FAQ

What is the Fort Myers Water Utility phone number?

Call City of Fort Myers Utility Billing at 239-321-8100. The City lists this as a 24-hour phone number for the Utility Billing contact area.

Where do I pay my Fort Myers water bill online?

Use the official City bill-pay route at fortmyers.gov/billpay or the Utility Billing page. Online utility services let customers check balances, pay bills, view transaction history and examine usage information.

Where is the Fort Myers Utility Billing office?

The Utility Billing Payment Center is at 2925 Dr. Martin Luther King Jr. Blvd., Fort Myers, FL 33916. Lobby and drive-thru hours are Monday-Friday, 8 AM-5 PM.

Where do I mail a Fort Myers water bill payment?

Mail payments to P.O. Box 30185, Tampa, FL 33630-3185. Include the payment stub or account number, and allow 5-7 extra days for mailing and processing.

What is the deposit for a new residential water account?

The City FAQ lists a $175 deposit and a $30 service fee as standard for residential services.

How do I start new water service in Fort Myers?

Apply online or in person at the Utility Billing Payment Center. Residential customers need lease or proof of ownership, driver’s license or official photo ID, full $35 service charge and full $175 deposit for water, sewer and trash service.

Can I send a new service application by email or fax?

No. The City says applications sent by email or fax can no longer be processed. Use the online application route or apply in person at the Utility Billing Payment Center.

What happens if my Fort Myers utility bill has an unpaid balance?

Accounts with a previous unpaid balance are subject to termination 14 days after the due date. If terminated, the City says payment of the total bill, the $70 delinquent service charge and a larger deposit will be required before service is reinstated.

How can I get leak alerts or track water usage?

Create a WaterSmart Portal account. The City says WaterSmart lets customers see how usage ranks compared with similar households, view saving tips and sign up for leak alerts.

What are Fort Myers irrigation restrictions?

Irrigation is prohibited between 9 AM and 5 PM. Even-numbered addresses, HOAs, rights-of-way or places without an address water Thursday and/or Sunday. Odd-numbered addresses water Wednesday and/or Saturday. Violations can result in fines up to $500 per day.

30-Second Fort Myers Water Utility Checklist

Pay/login: use fortmyers.gov/billpay, then save the confirmation number.

Call: 239-321-8100 for Utility Billing, past-due risk, boil notices and service questions.

Visit: 2925 Dr. Martin Luther King Jr. Blvd., Fort Myers, FL 33916, Monday-Friday 8 AM-5 PM.

Mail: P.O. Box 30185, Tampa, FL 33630-3185, with 5-7 extra days allowed.

Start service: apply online or in person; bring proof, ID, deposit and service fee; completed applications by 3 PM process same business day.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment