South Carolina Water Utilities: Providers & Bill Pay Guide

South Carolina water providers • bill pay • login • phone • complaints • boil advisories

South Carolina Water Utilities Provider Finder and Bill Pay Guide

South Carolina does not have one statewide water bill portal. Your bill may come from a city, county, public service district, regional water authority, private regulated utility, apartment billing company, HOA, or separate water and sewer providers.

This guide helps you identify the correct provider, avoid wrong third-party payment links, use official bill-pay portals, call the right office, report leaks, read boil-water alerts, and know when ORS, PSC or SCDES belongs in the process.

Provider Table Find My Provider State Help Emergency Steps

Quick Answer: Where Should a South Carolina Water Customer Start?

Know provider?Use bill logo/link

Do not know?SCDES Drinking Water Watch

Private utility?ORS / PSC

Emergency?Provider first

Situation	Best first action	What to have ready	Important South Carolina detail
You have a current water bill	Use the official provider name, website and account number printed on the bill.	Account number, service address, ZIP code, due date, payment method.	Do not search only “SC water bill pay” and click ads; many third-party bill-pay platforms are not your utility.
You moved into a rental or apartment	Ask landlord/property manager whether water, sewer, trash and stormwater are billed separately or included.	Lease, unit number, move-in date, utility responsibility clause.	Some areas have separate water and sewer providers, so paying water alone may not cover sewer.
You do not know the drinking-water provider	Use SCDES Drinking Water Watch and search by county or water system name.	County, city/town, neighborhood, system name if known.	Drinking Water Watch identifies public water systems; it is not always the bill-payment portal.
Your bill is from South Carolina Water Utilities / former Blue Granite	Use South Carolina Water Utilities official My Account / bill-pay route.	10-digit customer/account number from bill, service address, payment method.	This is a specific private utility provider, not the same thing as all South Carolina water utilities statewide.
Your private utility bill or service complaint is unresolved	Contact the utility first, then ORS Consumer Services if still unresolved.	Bill copies, payment proof, complaint dates, outage/leak timeline, service address.	ORS represents the public interest for privately owned regulated utilities; municipal/county utilities often need local escalation first.
You received boil-water notice/advisory	Follow the provider/SCDES notice and boil water as instructed until lifted.	Address, advisory area, notice date/time, provider updates.	SCDES guidance says boil water vigorously for at least one full minute before drinking or cooking when instructed.
Your bill suddenly doubled	Check meter/usage, toilets, irrigation, leak alerts, sewer averaging and separate sewer provider.	Prior bills, meter photo, repair proof, usage dates, occupancy changes.	A high “water bill” may be sewer, trash, stormwater, irrigation, late fees or a private sewer provider.
Water main break, sewer overflow or no water	Call your local provider’s emergency number or local dispatch after hours.	Exact address, cross street, issue type, photos if safe, time started.	State regulators do not dispatch local repair crews; the provider/operator does.

Provider rule: South Carolina water service is local. The correct bill-pay link is the one from your provider’s official site or your actual bill, not a generic “water utilities” page.

How to Find Your South Carolina Water Provider

🧾

Start with the bill

Look for the provider logo, account number, service address, phone number, pay-by-phone number, mailing address, and whether sewer/trash/stormwater appears on the same bill.

🗺️

Use Drinking Water Watch

SCDES Drinking Water Watch lets users search South Carolina public water systems by system number, name, principal county served, system type and source type.

🏘️

Ask the local source

If the bill is missing, ask the city, county, apartment office, HOA, closing attorney, landlord or prior owner which water and sewer providers serve the address.

Where to look	What it tells you	Next action
Water bill	Exact billing provider, account number, payment website, due date and emergency contact.	Pay only through that provider’s official options.
SCDES Drinking Water Watch	Public water system details and county-based search.	Use it to confirm the system, then go to the provider’s official payment page.
County/city utility page	Municipal or county billing instructions, contact number and service area notes.	Use city/county portal for local government utility accounts.
South Carolina Water Utilities / MyWater	Official private utility route for South Carolina Water Utilities, including customers previously served by Blue Granite Water Company.	Use My Account / bill-pay only if that provider is printed on your bill.
ORS regulated utility list	Investor-owned regulated water/wastewater utilities and county operations.	Useful when provider is private and you need regulatory complaint direction.
PSC water/wastewater rates page	Regulated water/wastewater company rate-application and approved residential rate history.	Use for rate-case context, not real-time balance or payment posting.
Apartment/HOA billing company	Submetered, allocated, flat-rate or third-party-billed utility charge.	Ask for the actual provider and billing calculation method in writing.

Official lookup links:

SCDES Drinking Water Watch SCDES County Map ORS Regulated Utilities PSC Water/Wastewater Rates

Major South Carolina Water Utilities and Official Bill Pay Routes

This table is not every provider in South Carolina. It covers common statewide searches and major regional providers. Always match the provider name on your bill before paying.

Provider / area	Official bill-pay or customer page	Phone / customer service clue	Best use
South Carolina Water Utilities, Inc. / former Blue Granite areas	South Carolina Water Utilities and Billing & Payment	Official page lists South Carolina Water Utilities customer contact and My Account information.	Private utility customers whose bill says South Carolina Water Utilities, Blue Granite history, or MyWater.
Columbia Water / City of Columbia	Online Payments and Customer Web Access	City phone directory lists Water Bills at 803-545-3300.	Columbia water, sewer, stormwater and solid waste billing accounts.
Charleston Water System	Payment Options and Online Account	Customer Service: 843-727-6800.	Greater Charleston water/wastewater customers served by Charleston Water System.
Greenville Water	Customer Service and payment options from Greenville Water.	Phone payment / customer service: 864-241-6000.	Greenville Water customers needing bill pay, phone payment, night drop, emergencies or account help.
Spartanburg Water	Payment Options	Use Spartanburg Water Customer Experience and payment pages for current contact routes.	Spartanburg-area water/sewer customers.
Grand Strand Water & Sewer Authority	GSWSA Bill Pay / Customer Care	Customer Service shown in official results: 843-443-8202.	Horry County / Grand Strand service-area customers.
Beaufort-Jasper Water & Sewer Authority	Pay Your Bill	Customer phone: 843-987-9200.	Beaufort and Jasper county-area BJWSA customers.
Rock Hill Utilities	Customer Service and Customer Self-Service	Billing/account questions and phone payment route listed by City customer service.	Rock Hill electric, water, sewer and garbage utility accounts.
York County Water & Sewer	Account Information	Official page lists pay-by-phone toll-free at 866-541-4098.	York County water/sewer customers outside municipal systems.
Richland County Utilities	Water or Sewer Bill	Use Richland County page for bill, auto draft and flat-rate sewer context.	Richland County water/sewer customers not billed by City of Columbia or private provider.
North Charleston Sewer District	Start Services and NCSD customer pages.	Customer service phone shown: 843-764-3072.	Sewer customers in North Charleston Sewer District; water may come from another provider.
Summerville CPW	Summerville CPW	Town service page references Summerville Commissioner of Public Works for water/sewer and phone 843-871-6000.	Summerville water/sewer customers.
Mount Pleasant Waterworks	Payment Options	Use Mount Pleasant Waterworks official account/billing pages for current pay options.	Mount Pleasant-area water/wastewater customers.

Local split-bill warning: in parts of South Carolina, water, sewer, trash and stormwater may be billed by different entities. Confirm each line item before assuming one payment covers everything.

South Carolina Water Bill Pay Checklist

1. Match provider

Use the provider name printed on the bill, not the city name alone.

2. Confirm account

Verify account number, service address, ZIP code and amount before submitting payment.

3. Save receipt

Keep confirmation number, time, payment method and portal screenshot.

4. Call if urgent

If service is off or at risk, call the provider after paying.

Payment method	When it works well	Risk / next step
Official online portal	Fast payment, account history, e-bill, autopay, multi-account tools where offered.	Check whether credit/debit card convenience fees apply and whether payment posts immediately.
Guest Pay / Quick Pay	One-time payment without creating a full profile.	Usually needs exact account number and ZIP/service info; wrong account payments can be hard to fix.
Registered login	Customers needing saved payment methods, autopay, past bills, usage and reminders.	New portals may require re-registration or updated account numbers after system conversions.
Pay by phone	Good for customers without portal access or when a provider has 24/7 IVR.	Write down confirmation number and call customer service if shutoff is pending.
Bank draft / ACH	Usually lowest-fee recurring method.	Confirm effective date; one more manual payment may be needed before draft begins.
Mail	Normal bills with plenty of time before due date.	Bad choice for cut-off day, late notice, reconnect or same-week deadline.
Drop box	Local after-hours check/money order drop at some utilities.	Processing may be next business day; include bill stub/account number.
Retail payment location	Cash customers or customers using Western Union/Walmart/provider-authorized locations.	Ask for exact posting time, fee and provider code.
Third-party bill pay websites	Usually unnecessary unless the provider explicitly authorizes it.	Can delay posting, add fees, or send payment to the wrong place.

Payment posting script: “I paid account [account number] for [service address] on [date/time] by [online/phone/ACH/drop box/mail/retail]. My confirmation number is [number]. Has the payment posted, and does it stop any late fee, notice or disconnect action?”

State Agencies: ORS, PSC and SCDES Explained

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ORS

The South Carolina Office of Regulatory Staff represents the public interest in regulation of privately owned water and wastewater utilities. Use ORS after you first try to resolve a regulated private-utility issue with the provider.

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PSC

The Public Service Commission regulates just and reasonable rates and services of public utilities under its jurisdiction. Use PSC information for formal complaints, docket/rate context and regulated-utility rate history.

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SCDES

The South Carolina Department of Environmental Services administers drinking-water programs, public water system monitoring, Drinking Water Watch and boil-water/public-health guidance.

Problem	Who to contact first	Escalation path
Bill balance, due date, payment plan, reconnect	Your water/sewer provider customer service.	For private regulated utility, ORS Consumer Services if unresolved; for city/county, local utility management/city/county office.
Private utility rate complaint	Utility customer service first.	ORS Consumer Services, then PSC formal complaint if needed.
Municipal water bill complaint	City/town/county billing office.	Local utility director, city manager, county administrator or elected local board depending on provider.
Water quality concern	Provider’s water quality or emergency line.	SCDES drinking-water program if unresolved or if public-health notice/monitoring issue is involved.
Boil advisory / notice	Your provider’s alert page, call center, local emergency notice.	SCDES boil-water guidance for safe use and public-health context.
Well water at private home	Private well testing/owner responsibility route.	SCDES drinking-water/well resources; private wells are not the same as a public utility bill.
Apartment utility billing dispute	Landlord/property manager and billing company.	Lease review, local consumer/legal help, and provider verification if the actual utility is unclear.

ORS Water & Wastewater Consumers ORS Regulated Water/Wastewater Utilities PSC Water/Wastewater Rates SCDES Drinking Water

Customer Rights, Complaints and Shutoff Questions

Do not wait for shutoff

Call the utility as soon as a bill is late. Many providers treat payment arrangement, reconnect and same-day posting rules differently.

Keep proof

Save bills, notices, emails, call dates, case numbers, payment confirmations, repair invoices and photos.

Use correct regulator

ORS/PSC are most relevant for regulated private utilities. City/county utilities often require local government escalation.

Complaint type	Evidence to collect	Ask for
Payment not posted	Confirmation number, payment amount, date/time, account number, bank/card proof.	Posting trace, fee reversal if provider error, shutoff hold if applicable.
Wrong account paid	Receipt, payment platform, account entered, service address intended.	Transfer/refund process and timeline.
Unexpected sewer provider	Lease/closing docs, provider bill, water bill, HOA/apartment notice.	Written explanation of who bills water vs sewer and how sewer amount is calculated.
High usage / leak	Meter photos, usage history, smart-meter portal screenshot, repair invoice, plumber note.	Leak adjustment review, meter reread/test, payment arrangement while review is pending.
Low pressure/no water	Address, time started, neighbor status, active outage notice, pressure description.	Service order number and estimated repair/update channel.
Boil advisory confusion	Notice text, address, provider, map area, date/time issued/lifted.	Written confirmation whether your address is inside affected area.
Rate dispute with regulated private utility	Tariff/rate page, bills before/after change, usage, complaint notes.	Utility explanation first, then ORS/PSC route if unresolved.

Complaint script: “I have tried to resolve this with [provider] on [dates]. My issue is [billing/service/water quality/payment]. My account is [account number], service address is [address], and my evidence is [receipts/bills/photos/case numbers]. What is the next review step?”

Water Main Break, Sewer Backup, Boil Advisory or No Water

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Call the provider first

Your city, county, public service district or private utility dispatches local crews. State agencies do not usually dispatch repair crews to a neighborhood leak.

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Boil-water notice

When instructed, boil water vigorously for at least one full minute before drinking, cooking, brushing teeth or preparing food.

📍

Give exact location

Report the address, nearest cross street, whether water/wastewater is flowing, traffic danger, odor, property damage and photos if safe.

Emergency	What to say	What to do while waiting
Water main break	“Water is running/bubbling at [street/cross street].”	Stay away from flowing water, washed-out pavement and traffic hazards.
Meter leak	“Water is leaking at or near the meter for [address].”	Do not open/tamper with the meter; take photos from a safe distance.
No water	“My address has no water. Neighbors [are/are not] affected.”	Check provider outage/repair notices and whether bill status is current.
Sewer backup	“Wastewater is backing up at [fixture/location].”	Stop using water, avoid contact, keep children/pets away, document damage safely.
Overflowing manhole	“A manhole is overflowing at [location].”	Do not walk through wastewater; report public-contact risk.
Boil advisory	“Is [address] inside the advisory area, and has it been lifted?”	Boil water until official lifted notice; discard ice made during advisory if directed.
Private well concern	“This is a private well / no utility bill.”	Use private well testing guidance rather than utility bill routes.

SCDES Boil Water Emergencies Drinking Water Safety After Flood Testing Your Drinking Water

High Water Bill in South Carolina: Fast Troubleshooting

Continuous usage

A running toilet, irrigation leak, hose bib, water softener, service-line leak or pool fill can raise both water and sewer charges.

Separate sewer billing

Some communities have water from one provider and sewer from another. Sewer may be flat, metered, winter-average, lagged or based on water consumption.

Portal evidence

If your provider offers usage history or AMI/smart meter alerts, take screenshots before calling. It helps prove when the spike started.

Check	How to inspect	Call script detail
Toilets	Listen for running, use food-coloring dye test, check flapper/fill valve.	“The toilet leak was repaired on [date]. I have receipt/photo.”
Irrigation	Check timer, broken heads, wet spots, overspray, zones stuck open.	“The spike happens during irrigation hours / all day.”
Meter	Take meter photo, compare to bill read, check leak indicator if available.	“The meter read on my bill is [read]; photo taken today shows [read].”
Service line	Look for soggy yard, low pressure, water near meter or foundation.	“Is this provider-side or customer-side of the meter?”
Sewer calculation	Check whether sewer is usage-based, flat, separate or winter-average.	“How is sewer calculated for this address?”
Payment history	Confirm past due balance, late fees, returned payment and deposits.	“Is the increase usage, fee, deposit or past-due balance?”
Rate change	Check provider rate page or PSC/ORS resources for private regulated utility.	“Was there a rate or tariff change during this billing period?”
Apartment bill	Ask whether bill is submetered, allocated, RUBS, flat fee or owner-paid.	“Can you show the calculation and actual utility provider bill?”

High-bill script: “My bill increased from [normal amount/usage] to [current amount/usage]. I checked toilets, irrigation, meter reading, private leaks, sewer calculation and past-due balance. Can you explain which line item changed and whether leak adjustment or meter review is available?”

Important: “South Carolina Water Utilities” Is Also a Specific Provider

Disambiguation: this page covers water utilities across South Carolina. But “South Carolina Water Utilities” is also the name of a specific provider on MyWater.us, including customers previously served by Blue Granite Water Company. If that exact name is printed on your bill, use the MyWater South Carolina customer portal and customer service page.

Task for South Carolina Water Utilities customers	Official route	What to have ready
Pay bill online	South Carolina Water Utilities	Account number from utility bill, service address, payment method.
Billing/payment questions	Billing & Payment	Bill copy, account number, payment confirmation, notice.
Customer service	Contact Customer Service	10-digit number from top of bill, issue description, contact information.
Rates and tariffs	Rates & Tariffs	Provider name, county/community, water vs wastewater service.
Regulatory rights	ORS and PSC resources.	Copies of bills, complaint timeline, provider response.

Map: South Carolina Water Provider Lookup Starting Point

Area clue	Common provider type	Next step
Inside city limits	City utility, city finance department, or city water/sewer department.	Search official city site plus “water bill” and confirm phone/address on bill.
Unincorporated county	County utility, public service district, special district, regional authority or private utility.	Check county utilities page and SCDES Drinking Water Watch.
Coastal / Lowcountry	Regional authorities, Charleston-area water/sewer districts, BJWSA, public service districts, private providers.	Confirm whether water and sewer are separate.
Grand Strand / Myrtle Beach area	GSWSA, municipal utilities, private communities or HOA systems.	Match bill provider before paying.
Upstate	City utilities, Greenville Water, Spartanburg Water, county systems and smaller private systems.	Use provider site for bill pay; ORS only if regulated private utility issue.
Apartment / student housing	Property manager, submetering company, allocated billing or third-party biller.	Ask for utility addendum and provider proof.

Official South Carolina Water Utility Links

South Carolina Water Utilities FAQ

Is there one statewide South Carolina water bill website?

No. South Carolina water and sewer bills are handled by local providers such as cities, counties, public service districts, regional authorities, private regulated utilities, apartments, HOAs or billing companies. Use the provider printed on your actual bill.

How do I find my South Carolina water provider?

Start with your water bill. If you do not have a bill, ask the city, county, landlord, HOA, closing attorney or property manager. You can also use SCDES Drinking Water Watch to search public water systems by county or system name.

What is South Carolina Water Utilities?

South Carolina Water Utilities is a specific private utility provider on MyWater.us, including customers previously served by Blue Granite Water Company. It is not the statewide name for every water provider in South Carolina.

Who regulates private water utilities in South Carolina?

The South Carolina Office of Regulatory Staff represents the public interest for privately owned regulated water and wastewater utilities, and the Public Service Commission handles formal utility regulation/rate matters under its jurisdiction.

Who handles complaints about a city or county water bill?

Start with the local city, county or public service district billing office. ORS/PSC routes are mainly for regulated private utilities, while municipal and county utilities usually require local government escalation.

What should I do if my South Carolina water bill is high?

Check toilets, irrigation, meter readings, leaks, usage history, sewer calculation, late fees, trash/stormwater line items and separate sewer providers. Gather proof before calling the utility.

What should I do if I paid but still have a disconnect notice?

Call the provider immediately with the account number, service address, amount paid, date/time and confirmation number. Do not rely on mail, drop box or third-party payment if the deadline is urgent.

Where do I report a water main break or sewer backup?

Call your local water/sewer provider’s emergency number or after-hours dispatch. State agencies do not normally dispatch local repair crews to neighborhood water main breaks or sewer backups.

What does SCDES Drinking Water Watch do?

SCDES Drinking Water Watch is an official South Carolina drinking-water system lookup tool. It helps identify public water systems and system details, but it is not usually a bill-payment portal.

How long should water be boiled during a South Carolina boil-water advisory?

Follow the provider notice. SCDES boil-water guidance says to vigorously boil water for at least one full minute before drinking or cooking when a boil-water notice/advisory applies.

30-Second South Carolina Water Utility Checklist

Find provider: bill logo first; SCDES Drinking Water Watch second; city/county/landlord/HOA if still unclear.

Pay safely: use official provider portal, phone number or address printed on the bill; avoid unapproved third-party payment platforms.

Private utility issue: call provider first; if unresolved, use ORS Consumer Services and PSC resources when applicable.

Municipal/county issue: escalate through local utility billing office, utility director, city/county administration or local board.

Emergency: water main break, no water, sewer backup or overflow goes to local provider emergency dispatch first.

High bill: check leaks, irrigation, toilets, meter, sewer provider, trash/stormwater charges and payment history before disputing.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail