Fresno Water Utility Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a City of Fresno utility bill, log in to FirstChoice, call Utilities Billing, start or stop service, avoid payment mistakes, monitor water use with EyeOnWater, report water leaks or low pressure, check conservation rules, and find the correct City Hall and Water Division contacts.
Start Here: Pick the Exact Fresno Utility Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Account number, ZIP code, username/password if registered, payment method. |
The login page also has Register, Forgot Username, Forgot Password and Pay as Guest links. |
|
Pay as guest |
Open FirstChoice login and choose “Pay as a Guest.” |
Full utility account number and payment amount. |
Guest payment is best for one-time payments; register if you want auto-pay, saved methods or history. |
Pay by phone |
Account number and credit/debit card. |
FirstChoice FAQ says the automated phone bill payment system is available through the same number. |
|
Pay in person |
Utilities Billing & Collection, City Hall, First Floor. |
Bill/account number; cash, check, money order or card. |
Counter hours are Monday-Friday, 8 AM-5 PM. |
Pay by mail |
City of Fresno Utilities Billing & Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. |
Payment stub, check or money order. |
If you do not have a stub, write the full account number on check or money order. |
Start service |
Service address, applicant information, move-in/start date, contact info. |
Online requests are processed within 48 hours except weekends/holidays. Call 559-621-6888 if service is needed sooner. |
|
Stop service |
Account number, service address, stop date, forwarding address. |
Online discontinuance requests are completed within 48 hours except weekends/holidays. |
|
Water leak, low pressure, sediment or unusual taste/look |
Dial 3-1-1 inside city limits, call 559-621-CITY (2489), or use FresGO. |
Exact address, cross street, photos if safe, tap/street/meter detail. |
For Water Division service questions, 559-621-5300 is also listed by the City. |
Important bill-line warning: Fresno utility bills are not water-only. The City says Utilities Billing & Collection collects fees for water, sewer, solid waste and community sanitation, and customers may be billed for any combination of services based on what is available/provided at the property.
Official Fresno Utility Contact Box
Utilities Billing & Collection
City Hall, First Floor
2600 Fresno Street
Fresno, CA 93721
Billing phone: 559-621-6888
Fax shown by portal: 559-488-4411
Counter: Monday-Friday, 8:00 AM-5:00 PM.
Phone inquiries: Monday-Friday, 8:00 AM-4:00 PM.
Water Division
Address:
1910 E. University Avenue
Fresno, CA 93703-2988
Water Division phone: 559-621-5300
Hours: Monday-Friday, 8:00 AM-5:00 PM
Emergency / Reports
311 inside Fresno: dial 3-1-1
Outside/phone: 559-621-CITY (2489)
Water quality, pressure or leak: 559-621-5300
Water Conservation: 559-621-5480
Which office should you use? Billing handles login, payment, start/stop service, payment plans and account questions. The Water Division handles water leaks, pressure, water quality, meter/service line questions, conservation and water operations.
Pay Bill and Login: Fresno FirstChoice Steps
Register / login
Use FirstChoice to view bills, make payments, save payment methods, manage accounts and view payment history.
Pay as guest
Use the portal’s guest option if you only need a one-time payment.
E-check / ACH
Up to $10,000 with a $0.89 service fee.
Card payments
Debit/credit card payments up to $5,000 per transaction with a 2.3% service fee.
Payment method |
Official detail |
Best for |
Practical warning |
|---|---|---|---|
FirstChoice online login |
Register to make payments, view bills online, sign up for e-billing, save payment methods, set auto-pay and manage multiple accounts. |
Repeat customers, landlords, property managers, businesses and paperless users. |
To register, FirstChoice asks for account number and service/billing ZIP code. |
Pay as Guest |
Available from the FirstChoice login page for users who do not want an account. |
One-time payment with account number. |
Save the receipt because guest users may not have the same saved history as registered users. |
E-check / ACH |
Checking-account payment up to $10,000 with a $0.89 service fee. |
Lower-fee online payment. |
Confirm routing/account details before submitting. |
Debit / credit card |
Cards accepted up to $5,000 per transaction with a 2.3% service fee. |
Card users who need fast payment. |
Estimate the fee before paying a large balance. |
Autopay |
Recurring monthly payment can be established by major card or bank routing number. |
Customers who want automatic monthly payment. |
Card autopay still carries the listed card service fee. |
Text to Pay |
After choosing text billing notification, customers can pay by replying to the text bill for the full amount owed. |
Mobile-first users. |
Only use official text enrollment; avoid random payment texts. |
Phone payment |
Credit/debit card payments can be made by calling 559-621-6888. |
Customers who cannot log in online. |
Have the account number ready and keep the confirmation number. |
In person |
City Hall, 2600 Fresno Street, First Floor, Monday-Friday 8 AM-5 PM. |
Cash, check, money order, card or face-to-face account help. |
Phone inquiry hours are shorter: 8 AM-4 PM. |
Mail |
City of Fresno Utilities Billing & Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. |
Normal bills with enough mailing time. |
Do not mail cash; include payment stub or full account number. |
Official payment/login links:
Start, Stop or Change Fresno Utility Service
Start service
- Open the City’s Start Utility Service form.
- Enter the service address and applicant details.
- Submit online if service can wait up to 48 hours, excluding weekends and holidays.
- Call 559-621-6888 if service must begin sooner.
- Save submission confirmation.
Stop service
- Use the City’s Stop Utility Service form.
- Provide account number and service address.
- Provide desired discontinuance date.
- Provide forwarding contact/address for final account matters.
- Online stop requests are completed within 48 hours except weekends and holidays.
Need faster help?
- Call Utilities Billing at 559-621-6888.
- Visit City Hall, First Floor, 2600 Fresno Street.
- Bring account number, ID and address details.
- Ask about deposit, final bill or service timing.
- Keep a case/reference number.
Move-out warning: do not assume service stops automatically when you move. Fresno’s billing page says customers continue to be billed until the account is closed, even if water is shut off for non-payment.
Past Due Bill, Payment Plan and Shutoff Risk
Do not wait
If your account is delinquent, call 559-621-6888 or visit City Hall to ask about payment options before service is interrupted.
Payment plan
The City lists flexible payment plan options based on account status and eligibility.
Final notice risk
Water service can be discontinued after policy notice and delinquency steps. Ask for the exact amount and fastest posting route.
Situation | What to do now | Exact question to ask |
|---|---|---|
Bill is overdue but water is still on | Call 559-621-6888 before making a partial payment. | “What exact amount is needed today to avoid discontinuation or fees?” |
Need payment plan | Use the Utilities Payment Plan page or contact the Customer Contact Center. | “Is my account eligible for an alternative payment schedule?” |
Service shut off for non-payment | Call Utilities Billing immediately and ask what is required to restore service. | “What balance and restoration charge must be paid, and how fast can service be restored?” |
Payment plan already active | Keep current charges and plan payments current. | “Will this payment keep my plan active and protect service?” |
Mail payment near deadline | Use online/phone/in-person if deadline is close. | “Will mailed payment arrive/post before the deadline?” |
Hardship or medical concern | Ask Customer Service about the written shutoff policy and any available forms or translations. | “What documentation do you need for payment arrangement or policy review?” |
California shutoff-policy note: Fresno’s official policy materials describe residential water service discontinuation rules, payment options, final notices and translated notices. If you are facing shutoff, rely on current notice language and call the City directly.
Fresno Utility Bill Lines, Fees and 2026 Rate Checks
Water
Water is billed with a meter-size service charge plus a quantity charge based on consumption.
Sewer
Residential sewer is generally a flat rate by unit; commercial/industrial can depend on loading and consumption.
Solid waste
Garbage, recycling and green waste service is billed at a flat rate depending on container size and quantity.
Community sanitation
Community Sanitation is a citywide flat-rate utility line.
Charge / fee item | Official detail | What it means for user |
|---|---|---|
E-check / ACH online fee | $0.89 service fee, up to $10,000. | Usually lower cost than card for larger balances. |
Debit / credit online fee | 2.3% service fee; up to $5,000 per transaction. | Confirm fee before submitting card payment. |
Autopay with card | Can be set as recurring monthly payment using major credit/debit card; card fee still applies. | Use bank routing option if trying to avoid card fee. |
PDF statement copies | Electronic bill copies are retained for rolling 36 months with no added charge. | Useful for renters, tax records, property managers and disputes. |
Water service charge | Flat rate based on meter size. | Does not disappear just because usage is low. |
Water quantity charge | Based on consumption. | This is the part to check first when investigating a high bill. |
Rates and fees | Current water, wastewater and solid waste rates are in the City of Fresno Master Fee Schedule under Public Utilities. | Use the latest Master Fee Schedule before publishing exact rate amounts. |
Senior wastewater discount | City lists a 10% sewer/wastewater discount for qualifying senior citizens age 62+ meeting conditions. | Single-family account must meet eligibility rules and notify City when no longer qualified. |
High Bill, EyeOnWater and Leak Alerts
EyeOnWater
Use EyeOnWater to view water-use trends, compare use and set leak alerts.
Billing-cycle mismatch
EyeOnWater data is by calendar month, but Fresno bills by meter-reading cycle, so usage may not match the bill perfectly.
Leak alert
Conservation FAQ says leak alerts can notify customers about use that is consistent over a 24-hour period.
Water survey help
Fresno lists free conservation tools such as water leak surveys, irrigation audits and rebates.
High-bill clue | What to check | Best next action |
|---|---|---|
Usage increased | Check EyeOnWater trend, recent guests, irrigation, pool filling, washing, softener cycle, hose bibs and toilet leaks. | Compare gallons on the bill to EyeOnWater; remember billing cycles may not align with calendar months. |
Continuous use | Leak alert or steady usage pattern can point to toilet, irrigation valve, softener, broken line or hose issue. | Shut off inside fixtures, watch usage, then call 311/Water Division if system-side leak suspected. |
Water near street, hydrant, valve or roadway | Could be City-side issue in public right-of-way. | Dial 311 inside Fresno, call 559-621-CITY, or report in FresGO. |
Leak after customer connection | Water Division FAQ says property owners are responsible for repairs at or after the point of their connection to the water meter service. | Call a plumber if private-side leak is likely; ask City to verify if unsure. |
Possible inaccurate meter | The City says meters follow AWWA accuracy standards and can be tested if needed. | Call 311 / Water Division with account, address and usage concern. |
Water bill looks high but gallons normal | Review sewer, solid waste, community sanitation, fees, service charges and container changes. | Call Billing with current and prior bill in hand. |
Missing EyeOnWater data | EyeOnWater setup uses account number and ZIP code; missing data questions can go to Water Conservation. | Call 559-621-5480 for help understanding reports or missing data. |
Water Quality, Low Pressure, Sediment and Service Lines
Water safety
The Water Division states Fresno’s water supply meets or exceeds applicable standards, and annual reports are available for review.
Water system scale
Fresno serves over 142,200 residential, commercial and industrial water customers across more than 114 square miles.
Report concerns
Report hydrant/roadway leaks, low pressure, sediment, or unusual look/taste by 311, 559-621-CITY or FresGO.
Water issue | Official context | What to do |
|---|---|---|
Brown/yellow/orange water | City FAQ says discoloration often comes from reaction of galvanized iron pipes when water sits in pipes. | Flush pipes 1-2 minutes. If it continues, call 559-621-5300 or report through FresGO. |
Sand in water | Can come from groundwater geology or older wells; customers should report so City can prioritize repairs/replacements. | Call Water Division at 559-621-5300. |
Low pressure | Listed by the City as a reportable water-related concern. | Report through 311 / 559-621-CITY, especially if neighbors are affected. |
Unusual taste or look | City directs customers to report unusual look or taste of water. | Describe cold/hot tap, color, odor, taste, time started and whether all taps are affected. |
Water line responsibility | City repairs broken water lines and services in public right-of-way; property owners are responsible at or after their connection to the water meter service. | Ask City to determine public/private side before digging or repairing. |
Backflow device | City FAQ describes backflow devices as state-mandated for certain water users to protect public water supply. | Businesses and irrigation/backflow users should follow inspection and installation requirements. |
Meter accuracy | City states meter accuracy follows American Water Works Association standards and meter testing is available if needed. | Call 311 / Water Division if usage pattern and leak checks do not explain the bill. |
Outdoor Water Schedule, Water Waste and Conservation Help
Conservation hotline
311 questions
Dial 3-1-1 in city limits or 559-621-CITY.
WaterWeb
Use WaterWeb for conservation incident records, fines or outdoor watering exemptions.
First incident
Conservation FAQ says no enforcement action is taken for the first water-conservation incident recorded in a calendar month.
Conservation task | What Fresno says | User action |
|---|---|---|
Check outdoor water schedule | The City uses an Outdoor Water Use Schedule and Stage 2 water-shortage messaging while keeping the three-day schedule framework. | Use the City’s current schedule page before watering. |
Even-numbered addresses | Official schedule snippets list even addresses on Wednesday, Friday and Sunday. | Verify current schedule because conservation rules can change. |
Need repair on restricted day | Short-term exemption may be requested for bona fide water use; submit at least 48 hours before non-compliant use when possible. | Use exemption request or call Water Conservation after emergency repairs. |
Water waste observed | City encourages customers to report water waste observed in Fresno. | Report through 311, 559-621-CITY or FresGO. |
Appeal conservation incident | Use the Application for Appeal of Water Conservation Incident or contact Water Conservation through 311. | Gather notice, date, photos and repair proof. |
Need usage help | EyeOnWater gives consumption graphics and alert setup. | Sign up with account number and ZIP code. |
Need savings help | City lists rebates, lawn-to-garden, irrigation efficiency audit, smart irrigation controllers and leak surveys. | Check eligibility before buying equipment or replacing turf. |
Service Area, County Islands and “Is This the Right Fresno Utility?”
Provider check: Fresno has City water customers, county islands, Fresno Irrigation District references, private plumbing responsibility and solid waste/sewer lines on the same bill. Before paying, confirm the bill says City of Fresno Utilities Billing & Collection or FirstChoice Fresno utilities.
Area / clue | Why it matters | What to verify |
|---|---|---|
City of Fresno water customer | Use FirstChoice / Utilities Billing & Collection for bill payment. | Account should match City of Fresno utility account number. |
County island within City sphere | Water Division states it serves many county islands within the City’s Sphere of Influence. | Check bill provider before assuming county or city payment route. |
Fresno Irrigation District | Contact page lists Fresno Irrigation District as non-city service. | If your issue is irrigation-district water, call the correct provider instead of Fresno Utilities Billing. |
Private-side plumbing | Property owner may be responsible at or after connection to water meter service. | Ask Water Division to confirm public/private side before repair work. |
Solid waste and sanitation lines | Utility bills can include garbage/recycling/green waste and community sanitation. | Check every line when the total bill changes. |
New construction / connection fees | Connection, service work and special charges are governed by Master Fee Schedule and City code. | Use Planning/Engineering or Property Owner/Contractor pages instead of bill-pay page. |
Before You Call: Prepare These Fresno Utility Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Payment not showing | Account number, amount, method, date/time, confirmation number. | “Has this payment posted, and does anything remain due?” |
Login trouble | Username/email, account number, ZIP code, exact error screen. | “Can you help me register or recover FirstChoice access?” |
Start service | Service address, requested date, contact information, ownership/rental details. | “Can this be processed within 48 hours, or should I complete it by phone/in person?” |
Stop service | Account number, service address, stop date, forwarding address. | “What is my confirmation number, and will I receive a final bill?” |
High bill | Current/prior bills, gallons, EyeOnWater screenshots, leak checks and repairs. | “Is the increase from water use, meter size charge, sewer, solid waste, community sanitation or fees?” |
Water quality | Color, odor, taste, sediment, tap location, hot/cold, time started, neighbors affected. | “Should this be reported through Water Division, 311, or FresGO?” |
Leak or low pressure | Street/meter/property side clue, exact address, photos/video if safe. | “Is this City-side or private-side, and what should I do while waiting?” |
Fresno Utilities Billing and Water Division Maps
Utilities Billing & Collection / City Hall
Water Division
Place / route | Address / phone | Use for |
|---|---|---|
Utilities Billing & Collection | 2600 Fresno Street, First Floor, Fresno, CA 93721 559-621-6888 | Bill pay, login help, phone payment, start/stop service, payment plan, account support. |
Mail payment | City of Fresno Utilities Billing & Collection Division, P.O. Box 2069, Fresno, CA 93718-2069 | Mail check/money order with payment stub or full account number. |
Water Division | 1910 E. University Avenue, Fresno, CA 93703-2988 559-621-5300 | Water leaks, pressure, water quality, meter/service line and field questions. |
Department of Public Utilities | 1626 E Street, Fresno, CA 93706 559-621-8600 | DPU administration and department-level routing. |
Fresno 311 | Dial 3-1-1 inside city limits or 559-621-CITY (2489) | Report City issues, water leak concerns, conservation issues and FresGO routing. |
Water Conservation | 559-621-5480 | EyeOnWater reports, missing data, leak alerts, conservation questions and outdoor water schedule. |
After-hours issue route | Use 559-621-CITY (2489); City contact listings also identify after-hours water-emergency routing. | Urgent after-hours water/sewer emergency or urgent City response need. |
Fresno Water Utility FAQ
How do I pay my Fresno water utility bill online?
Use the official City of Fresno FirstChoice / First Billing portal. You can register, log in, or choose Pay as Guest from the login page. Keep your utility account number and ZIP code ready.
What is the Fresno utility billing phone number?
Call Utilities Billing & Collection at 559-621-6888. The same number is used for customer service, pay-by-phone help and account questions.
Where can I pay in person?
Pay at Fresno City Hall, Utilities Billing & Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721. Counter hours are Monday-Friday, 8:00 AM to 5:00 PM.
Where do I mail a Fresno utility payment?
Mail payment to City of Fresno Utilities Billing & Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. Include the payment stub or write your full account number on the check or money order.
What are the Fresno online payment fees?
Fresno’s billing page lists e-check/ACH payments up to $10,000 with a $0.89 service fee and debit/credit card transactions up to $5,000 with a 2.3% service fee.
How do I start Fresno utility service?
Use the City’s Start Utility Service form. Online requests are processed within 48 hours of receipt, except weekends and holidays. If service is needed sooner, call 559-621-6888.
How do I stop Fresno utility service?
Use the City’s Stop Utility Service form. Requests to discontinue service are completed within 48 hours of online receipt, except weekends and holidays. Provide account number, service address, stop date and forwarding details.
Who do I call for a Fresno water leak or low pressure?
Dial 3-1-1 inside Fresno city limits, call 559-621-CITY (2489), use FresGO, or call the Water Division at 559-621-5300 for water quality, pressure problems, water leaks or repair shut-off questions.
What is EyeOnWater?
EyeOnWater is Fresno’s water-use monitoring tool. It lets customers view water-use trends and set leak alerts. Sign up with the account number as shown on the water bill and the service or billing ZIP code.
Why is my Fresno utility bill higher than expected?
The bill may include water, sewer, solid waste and community sanitation, not only water. Compare gallons used, service charge, sewer, trash, sanitation, payment fees and any conservation or account charges before disputing the bill.
30-Second Fresno Water Utility Checklist
Pay online: FirstChoice → login/register or Pay as Guest → account number/ZIP → payment method → save confirmation.
Call billing: 559-621-6888 for bill pay, login help, phone payment, start/stop service and payment-plan questions.
Visit: City Hall, 2600 Fresno Street, First Floor, Monday-Friday 8 AM-5 PM.
Mail: City of Fresno Utilities Billing & Collection Division, P.O. Box 2069, Fresno, CA 93718-2069.
Report leaks/pressure/water quality: 311 inside city limits, 559-621-CITY, FresGO, or Water Division at 559-621-5300.
High bill: check EyeOnWater, compare gallons, test toilets/irrigation/hose bibs, then review sewer, solid waste and community sanitation lines.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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