Orange County Water Utilities 2026: Bill Pay, Login & Phone

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Orange County FL Utilities • bill pay • login • phone • water emergency • high bill

Orange County Water Utilities Help Desk for Bills, Login and Service

Use this page to pay an Orange County Utilities bill, open the official PayUtilities login, call customer service, report a water emergency, start or stop service, understand deposits and late fees, check payment posting, request help after a high-consumption bill, and avoid utility-payment scams.

Pay / Log In Online Call 407-836-5515 Emergency Dispatch Office Map

Start Here: Pick the Right Orange County Utilities Action

Pay onlineocfl.net/PayUtilities
Customer service407-836-5515
Emergency407-836-2777
Office9150 Curry Ford Road
User need
Official route
Prepare first
Do not miss
Pay bill / log in
Orange County Utilities PayUtilities account portal
Account number, service address, email, payment method, latest bill.
First-time users must register by creating an online profile. Guest payment is also available.
Verify scam call/email
Call 407-836-5515.
Caller number/email, account number if available, notice screenshot if safe.
Orange County says to call customer service if you receive a call or email requesting immediate utility payment.
Automated phone payment
407-836-5515 or 800-626-1140.
Account number, card details or e-check routing/account details.
Customer service representatives cannot take private payment information directly, but the automated system is available 24/7.
Customer service representative
407-836-5515, press 1 for English or 2 for Spanish, then 0 for representative.
Account number, service address, issue summary, receipt if payment problem.
Call center hours: Monday-Friday, 8:00 AM-6:30 PM, excluding county holidays.
Water emergency
407-836-2777.
Address, cross street, leak/no-water/sewer issue, time started.
Utilities Emergency Dispatch is listed as 24 hours a day, 7 days a week.
Start or stop service
Online service requests or call 407-836-5515.
Requested date, service address, ID/account details, forwarding address for stop service.
Contact Orange County Utilities at least three days before you need service.

Important provider check: this page is for Orange County Utilities in Florida, mainly water, wastewater, reclaimed water and solid waste services for unincorporated Orange County customers. Some Orange County addresses are served by OUC, city utilities, private communities, apartments or HOAs, so match the provider name printed on the bill before paying.

Official Orange County Utilities Contact Box

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Utilities Administration

Orange County Utilities
9150 Curry Ford Road
Orlando, FL 32825

Customer Service: 407-836-5515
Toll-free: 800-626-1140
Relay: 711

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Mail Payments

Send bill payments to:
Orange County Utilities
P.O. Box 105573
Atlanta, GA 30348-5573

Include the payment stub and account number. Do not use mail for urgent disconnection accounts.

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Emergency / Department Phones

Water emergency dispatch: 407-836-2777

Water Division: 407-254-9850
Water Reclamation: 407-254-9680
Engineering: 407-254-9900

Email caution: Orange County publishes Utilities.Information@ocfl.net for utility contact, but also warns that email sent to Orange County addresses becomes part of public record. Do not email sensitive bank/card data.

Official links:

Payment Center PayUtilities Login Bill Payment Options Water Service & Rates Browse Contacts

How to Pay an Orange County Utilities Bill

Orange County Utilities bills customers every 28-35 days. If you do not receive a bill, the county says to call the office immediately because Customer Service is not responsible for undelivered or late mail.

Payment method
Official detail
Best for
Watch out for
Online account / login
PayUtilities is available 24/7 with online profile, guest payment, wallet, one-time scheduling, e-bill, Auto Pay, history and communication preferences.
Fastest self-service route for bill pay, login, history and saved payment methods.
First-time users must register. Existing users may be prompted to update password in the enhanced system.
Guest payment
Guest payment is available for users without an online profile.
One-time payment when you do not want to create login.
Creating a profile unlocks full features such as billing/consumption history and stored payment methods.
Auto Pay
Monthly bill amount is automatically drafted from credit card or bank account 10 calendar days after the billing date.
Avoiding missed bills and nonpayment interruption.
Verify saved bank/card details and still review monthly bill notifications.
Automated phone pay
Call 407-836-5515 or 800-626-1140. Automated payments are available 24/7.
Customers who prefer phone payment or cannot access web portal.
Representatives cannot take private payment information; use the automated system.
Mail
Send check or money order with bill payment stub to Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573.
Normal, not-late accounts with enough mailing time.
Mail is too risky for accounts already past due or scheduled for disconnection.
Office cashier
9150 Curry Ford Road. Cashiers are available Monday-Friday, 8:00 AM-5:00 PM.
Cash, check, money order, debit card, credit card, urgent account review.
Lobby and drive-thru availability may vary; call before visiting if you need special assistance.
Kiosk
Lobby kiosk is available Monday-Friday, 8:00 AM-5:00 PM. Drive-thru kiosk is available 24/7.
Self-service cash/check/card payment near the office.
Save the kiosk receipt and check account posting if past due.
Night drop box
Drive-thru drop box payments are processed the next business day. Check or money order only; no cash.
After-hours payment with paper instrument.
Not same-day posting and not for cash.
Amscot or Walmart
Orange County Utilities allows payment at Amscot or Walmart, but each merchant charges extra fees and county receipt may take several days.
Customers who need retail payment location.
Not best for past-due/disconnection accounts because posting can take up to several days.

Credit-card cap: Orange County states that credit card payments are limited to $2,500 per month to help address operating costs while maintaining water and wastewater rates.

Payment posting script: “I paid Orange County Utilities account [account number] for [service address] on [date/time] by [online/phone/mail/kiosk/drop box/Amscot/Walmart]. Confirmation or check number is [number]. Can you confirm posting and whether any balance, deposit, disconnection or reconnection charge remains?”

PayUtilities Login, Guest Pay and Password Reset

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Create or update profile

  • Register if using the online bill-pay site for the first time.
  • Existing profile users may need to create a new secure password.
  • Verify email address before logging in when prompted.
  • Update phone number if it has changed.
⚡

Use Guest Pay

  • Pay without creating a full profile.
  • Use account number and matching billing details.
  • Best for one-time payment.
  • Profile gives more history and tools.
📊

Profile tools

  • View up to 12 months of statements.
  • View payment history.
  • View billing and consumption history.
  • Store payment sources in virtual wallet.
  • Choose text, email or phone-call communication preference.

Open the official portal

Start at Orange County Payment Center or go directly to PayUtilities. Avoid sponsored payment pages.

Choose profile or guest payment

Create a profile if you want e-billing, history, Auto Pay and wallet features. Use guest payment if you only need a one-time payment.

Enter account details carefully

Use the Orange County Utilities account number from your latest bill. If the phone number on your account changed, call the office so the automated system can recognize you correctly.

Save the confirmation

Save the confirmation number, payment amount, timestamp, account number and screenshot/email receipt. This is especially important for past-due accounts.

Phone-system tip: for automated phone payment, have card number, expiration date, billing ZIP, credit-card CVV if using credit card, or routing/account numbers if using e-check, plus your Orange County Utilities account number.

Start, Stop or Transfer Water Service

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Home service

  • Call 407-836-5515 or use the online account/service request system.
  • Contact Utilities at least three days before service is needed.
  • Deposit and initiation fee are billed depending on service type.
  • Stop-service requests need stop date and forwarding address.
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Commercial service

  • Email DevelopTeam@ocfl.net for new commercial service.
  • Include company name and FEIN.
  • Include service and mailing address.
  • Include phone number.
  • Include authorization letter on company stationery.
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Deposit snapshot

  • Water-only deposit: $41.
  • Water/wastewater deposit: $135.
  • Reclaimed water deposit: $19.
  • Initiation fee: $16 regular business hours.
  • Initiation fee: $21 nonbusiness hours.

Deposit credit rule: Orange County says deposits earn interest and are credited to the account when criteria are met over a 12-month consecutive period: no more than two late payments, no dishonored checks or debit drafts, and no service interruptions from late payments.

Service request
Best route
What to prepare
Important note
Start residential service
Online service request or call 407-836-5515.
Service address, requested start date, customer identity/contact details.
Contact at least three days before service is needed.
Stop service
Web, phone or written request.
Stop date, forwarding address, account number, service address.
Refunds under $10 require a written request; otherwise Orange County says they may be donated to Orange Cares 4 U.
Commercial new service
Email DevelopTeam@ocfl.net or call 407-836-5503 for commercial questions.
Company details, FEIN, service/mailing address, phone, authorization letter.
Deposit will be billed on first monthly statement and reviewed yearly for sufficiency.
Commercial water meter installation
Call Customer Service at 407-836-5503 or email DevelopTeam@ocfl.net.
Property information, permit/development details, meter request.
Coordinate before construction or tenant opening.
Reclaimed water service
Call Customer Service at 407-836-5515.
Address, irrigation need, service availability question.
Where available, reclaimed water is recommended for irrigation.

Late Fees, Nonpayment and Reconnection

Late fee

A late fee of 1.5% of the unpaid balance is assessed after close of business on the bill due date.

30+ days outstanding

Any customer with an outstanding balance for 30 days or more may have service discontinued until all charges are paid in full.

Same-day not guaranteed

After payment following disconnection, Orange County tries to restore service the same day or no later than 8:00 PM the next business day.

Call before paying late

Past-due customers should use online or automated phone payment and call if account review is needed.

Situation
What Orange County says
What user should ask
Payment due today
Payment must be received and processed into the billing system by close of business on due date to avoid late fee.
“Which payment method posts fastest today?”
Past due and possible disconnection
Pay online or through automated system at 407-836-5515 because the account may already be scheduled for disconnection.
“Is the account already scheduled for disconnection?”
Cannot pay full balance
County FAQ says account holder may come to the office for partial payment and payment arrangement if the issue is high bill/leak/pool fill/new lawn/back-billing or unforeseen issue.
“Can I sign a payment arrangement, and what amount is required today?”
Delinquent status
If the account has entered delinquent status, the full balance is required through enhanced payment systems.
“Has my account entered delinquent status?”
Service disconnected
Additional deposit, disconnection and reconnection charges may apply, and billed/pending charges must be paid for reconnection.
“What total amount is required for reconnection today?”
Disconnection-risk script: “My Orange County Utilities account is past due for [service address]. What exact total is required, has the account been scheduled for disconnection, which payment method posts fastest, and are there any pending deposit, disconnection or reconnection charges not shown online yet?”

High Bill, Leak, Pool Fill or Lawn Replacement Adjustment

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2025 adjustment rule

Effective October 1, 2025, Orange County’s approved excessive water consumption adjustment process may apply to all customers with 5/8 x 3/4 inch meters and all residential customers regardless of meter size.

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60-day deadline

The correct form and documentation must be submitted within 60 days of the date of unusually high consumption.

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County review required

Orange County Utilities staff must investigate and verify before adjustment approval.

High-consumption cause
Official form path
Evidence to prepare
Leak
Leak Adjustment Request Form
Repair invoice, plumber note, photos, parts receipt, repair date, bill showing spike.
Pool fill
Pool Fill Adjustment Request Form
Pool size, fill date, reason, bill period, service address.
Residential lawn replacement
Residential Lawn Replacement Adjustment Request Form
Landscape invoice, dates, irrigation schedule, photos, bill period.
Automated irrigation
Consider water irrigation meter application where available.
Automated irrigation system details, plumbing permit path, meter application.
Reclaimed water available
Call 407-836-5515 to ask about reclaimed service.
Address, irrigation need, HOA/community details, reclaimed availability question.

Irrigation meter tip: Orange County says a water irrigation meter may reduce a bill for customers receiving water and wastewater services with automated irrigation because wastewater rate is not charged for water used on the lawn.

Adjustment script: “My bill shows unusually high consumption for [service address] during [bill period]. The cause was [leak/pool fill/lawn replacement/other]. I have [repair invoice/photos/receipts]. Which adjustment form should I submit, and am I still within the 60-day deadline?”

Common Orange County Utilities Fees and Special Charges

Charge
Official amount shown
When it matters
Late fee
1.5% of unpaid balance after close of business on due date.
Any payment not processed by due-date close of business.
Temporary service turn on/off
$12 regular business hours; $17 nonbusiness hours.
Temporary water service control request.
Meter tampering / meter removal
$41.
Do not touch or remove county meter equipment.
Unauthorized connection
$350 regular business hours; $361 nonbusiness hours.
Unauthorized service connection or bypass issue.
Covered/obscured/inaccessible meters
$37.
Keep meter accessible; do not cover with landscaping, vehicles or debris.
Rereading meter for customer convenience
$9.
When customer requests a meter reread for convenience.
Distribution trip charge
$34 regular business hours; $51 nonbusiness hours.
Field visit/trip charge scenario.
Dishonored credit card fee
$18.
Card payment fails after processing.
Returned check fee
$25 for $0-$50; $30 for $50.01-$300; greater of $40 or 5% for $300.01+.
Returned paper/electronic check payments.

Fee caution: amounts can change through county action. Use the Water Service & Rates page and your latest bill/notice before publishing a standalone fee calculator.

Orange Cares 4 U, Payment Arrangements and Assistance

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Orange Cares 4 U

Orange County describes Orange Cares 4 U as a charitable program offering short-term utility bill assistance for elderly customers, medically challenged customers or any utility customer with a qualifying emergency.

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Payment arrangement

If a high bill is due to leak, pool fill, watering new lawn, back-billing or an unforeseen issue, the named account holder may be able to make partial payment and sign a payment-arrangement document.

⚠️

Delinquent status

If the account has entered delinquent status, Orange County says full balance payment is required through the enhanced payment systems.

Need help with…
Best first step
What to ask
Unusually high bill
Call 407-836-5515 and gather adjustment documentation.
“Which adjustment form applies and what proof do I need?”
Cannot pay full balance
Call before account becomes delinquent or visit office if instructed.
“Can I make a partial payment and sign an arrangement?”
Elderly/medical/emergency hardship
Ask about Orange Cares 4 U and local referral options.
“Do I meet qualifying emergency assistance criteria?”
Payment already made but service at risk
Call immediately with receipt details.
“Can you see the payment and is disconnection still scheduled?”
Retail payment at Amscot/Walmart
Use only if timing allows several days for transfer.
“Will this post fast enough for my due date?”
Bill Payment Options Water Service & Rates Payment Center

Water Emergency, Sewer Issue or No Water

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Emergency dispatch

Call: 407-836-2777

Use for water emergencies. The contact list shows Utilities Emergency Dispatch at 9150 Curry Ford Road and 24/7 phone coverage.

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Water Division

Water.Division@ocfl.net
Phone: 407-254-9850

Use the main emergency number for urgent leaks or no-water conditions.

♻️

Water Reclamation

Water.Reclamation@ocfl.net
Phone: 407-254-9680

For wastewater/reclamation issues, route urgent events through emergency dispatch.

Problem
Call / action
What to say
Water main break / street flooding
407-836-2777
“Water is flowing/bubbling at [address/cross street]. It started [time].”
No water / low pressure
Call emergency dispatch if sudden/widespread; otherwise customer service.
“No water/low pressure affects [all fixtures/some fixtures/neighbors].”
Sewer backup / wastewater issue
407-836-2777 for urgent events.
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Reclaimed water issue
Call 407-836-5515 for service/account questions; emergency dispatch if safety issue.
“Reclaimed service issue at [address], irrigation zone affected, time started.”
Life safety emergency
Call 911.
Use for fire, medical, law enforcement or immediate danger.

Water Quality, Reclaimed Water and Cross-Connection Safety

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Drinking Water Report

Use Orange County Utilities’ latest Annual Drinking Water Report for service-area water quality information. The 2025 report is posted as an official county PDF.

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Reclaimed water

Orange County encourages reclaimed water for irrigation where available and provides reclaimed-water customer and operating-practices guidance.

🔁

Cross-connection control

Orange County’s Cross Connection Control Program is designed to protect drinking-water quality and safety.

Question
Official route
What to check
What is in my drinking water?
2025 Annual Drinking Water Report
Service area, detected substances, compliance, source water, contact details.
Can I use reclaimed water for irrigation?
Water Service & Rates and reclaimed-water guides.
Availability at your address and whether you need reclaimed-water customer guidance.
Is my irrigation connected safely?
Cross Connection Control
Backflow, reclaimed/potable separation, meter box and dual-check valve rules.
Why is my bill high from irrigation?
Ask about irrigation meter and reclaimed service availability.
Automated irrigation schedule, pool fill, lawn replacement, leak proof.
Watering restrictions?
Watering Restrictions
Address, irrigation source, allowed days/times, current water-management district rules.
2025 Drinking Water Report Cross Connection Control Watering Restrictions Water Service & Rates

Orange County Utilities vs OUC vs City Utilities

Not every Orange County, Florida address is billed by Orange County Utilities. Orlando addresses may use OUC, cities may have their own utility pages, and apartments may bill through a landlord or third-party resident portal.

If your bill says…
Likely provider route
What to verify before paying
Orange County Utilities
Use PayUtilities, 407-836-5515, 9150 Curry Ford Road.
Account number, service address, county logo/provider name.
OUC / Orlando Utilities Commission
Use myOUC or OUC customer service.
OUC account number, Orlando service address, electric/water combined bill.
City of Winter Garden, Apopka, Ocoee, Maitland, Winter Park, etc.
Use that city’s official utility billing page.
City name, account number, service address, utility department phone.
Apartment, HOA or private community
Use lease/resident portal/property manager instructions.
Whether unit is submetered, master-metered, or billed by a third-party utility billing company.
Well/septic property
There may be no public water account, but other charges may exist.
Property records, well/septic inspection, county/health/environmental contacts.

Wrong-provider warning: if the portal does not show your exact Orange County Utilities account, do not force payment. Call 407-836-5515 or verify the provider printed on your bill.

Orange County Utilities Map, Office and Payment Locations

Use this map for Orange County Utilities Administration at 9150 Curry Ford Road in Orlando. For bill payment, online and automated phone options are usually faster than visiting.

Location / route
Address / phone
Use for
Important note
Utilities Administration
9150 Curry Ford Road, Orlando, FL 32825
Customer service, cashier, kiosk, drive-thru kiosk, drop box, account review.
Cashiers are Monday-Friday, 8:00 AM-5:00 PM.
Customer Service
407-836-5515 / 800-626-1140
Billing, login, payment, start/stop service, assistance, account review.
Representative hours: Monday-Friday, 8:00 AM-6:30 PM.
Automated payments
407-836-5515 / 800-626-1140
Credit/debit card and e-check payments.
Available 24/7; customer reps cannot take private payment info directly.
Water emergencies
407-836-2777
Water emergency dispatch, urgent water issues.
Available 24/7.
Mail payment
Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573
Check/money-order payment with stub.
Do not use mail for urgent disconnection-risk accounts.
Amscot / Walmart
Participating merchant locations.
Retail payment route.
Extra merchant fees apply and payment transfer may take several days.

Orange County Water Utilities FAQ

How do I pay my Orange County Utilities bill online?

Use the official Orange County PayUtilities portal at ocfl.net/PayUtilities or the county Payment Center. You can create an online profile or use the guest payment option. Have your account number, service address, email and payment method ready.

What is the Orange County Utilities customer service phone number?

Call 407-836-5515. The toll-free number is 800-626-1140. For a representative, the county lists press 1 for English or 2 for Spanish, then press 0. Representative hours are Monday through Friday, 8:00 AM to 6:30 PM, excluding county holidays.

Can Orange County Utilities take my payment over the phone?

Customer service representatives cannot take private payment information directly. You can pay through the automated phone system at 407-836-5515 or 800-626-1140, available 24 hours a day, 7 days a week.

What is the Orange County Utilities water emergency number?

For water emergencies, call Utilities Emergency Dispatch at 407-836-2777. The county lists this dispatch number as available 24 hours a day, 7 days a week.

Where is the Orange County Utilities office?

The office is at 9150 Curry Ford Road, Orlando, FL 32825. Cashiers are available Monday through Friday, 8:00 AM to 5:00 PM. The drive-thru kiosk is listed as available 24/7.

Where do I mail an Orange County Utilities payment?

Mail check or money-order payments with your bill payment stub to Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573. Do not use mail for urgent past-due or disconnection-risk accounts.

What happens if my Orange County Utilities bill is late?

A late fee of 1.5% of the unpaid balance is assessed after close of business on the bill due date. If a balance is outstanding for 30 days or more, service may be discontinued until all charges are paid in full.

How do I start water service with Orange County Utilities?

Call 407-836-5515 or use the online service request system. Orange County says to contact Utilities at least three days before you need service. Deposits and initiation fees depend on the service type.

Can I get help with a high Orange County Utilities bill?

Yes, if the bill spike is from unusual high water or reclaimed-water use, leak, pool fill or lawn replacement, you may be able to submit the appropriate adjustment form with documentation within 60 days of the unusually high consumption date.

Is Orange County Utilities the same as OUC?

No. Orange County Utilities is the county utility provider for many unincorporated areas. OUC is Orlando Utilities Commission and serves many Orlando-area electric and water customers. Always pay the provider printed on your bill.

30-Second Orange County Utilities Checklist

Pay/login: use ocfl.net/PayUtilities or the Orange County Payment Center.

Phone: customer service 407-836-5515; toll-free 800-626-1140; emergency dispatch 407-836-2777.

Office: 9150 Curry Ford Road, Orlando, FL 32825.

Mail: Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573.

Late bill: payment must be processed by due-date close of business; 1.5% late fee applies after that.

High bill: submit leak, pool fill or lawn replacement adjustment documentation within 60 days if eligible.

Scam check: if someone demands immediate utility payment by call/email, verify at 407-836-5515 before paying.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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