Phoenix Water Utility Quick Desk: Pay, Log In, Call, Start Service or Report an Emergency
Use this page for City of Phoenix water, sewer and trash billing. It shows the official ePortal, pay-as-guest route, customer-service phone, 24/7 emergency hotline, start/stop service rules, payment help, seasonal water rates, sewer-fee review deadlines and the 2026 solid-waste rate change.
Start Here: What Are You Trying to Do?
User intent |
Best official action |
Have ready |
Critical Phoenix detail |
|---|---|---|---|
Pay / log in to water bill |
Use the Phoenix Customer Services ePortal at payonline.phoenix.gov. |
Account number, service address, payment method, email if registering. |
The ePortal manages the City Services Bill for water, sewer and solid waste. |
Pay without signing in |
Account number from bill and amount due. |
Good for one-time payment, but still save confirmation. |
|
Pay by phone / shutoff notice |
Call 602-262-6251. |
Account number, full balance due, payment method, notice date. |
Phoenix FAQ says shutoff-notice customers should use the automated phone system to pay full balance due. |
Customer-service help |
Call 602-262-6251 or email cityservicesbill@phoenix.gov. |
Account number, address, bill date, payment proof, service issue. |
Phone support is listed Monday-Friday, 8 AM-5 PM. |
Water or sewer emergency |
Call 602-261-8000. |
Exact address, cross street, main break/overflow/leak details, time started. |
This is the 24/7 emergency hotline for main breaks, overflows and emergency field response. |
Start, stop or transfer service |
Use the ePortal start/stop/transfer request. |
Lease/deed/ownership proof, service date, address, contact details. |
Minimum of three business days required; weekends and City holidays are excluded. |
Need help paying |
Call Customer Services or Project Assist through Human Services at 602-534-2433. |
Account number, proof of hardship, income documents, ID, contact info. |
Project Assist helps income-qualified households with City Services bills including water, sewer and trash. |
Water leak / water waste |
Use Phoenix’s 24/7 leak reporting site or call the emergency/customer line depending urgency. |
Photos if safe, exact location, flow direction, meter/street/property side. |
Emergency shutoff due to a leak should go to 602-261-8000. |
Important: Phoenix’s “water bill” is usually called the City Services Bill. It may include water, sewer, solid waste, environmental charges, City Services Tax, state/county taxes and other listed fees. Do not compare it with a water-only bill from another city.
Official City of Phoenix Water Utility Contact Box
Customer Services
Phone: 602-262-6251
Email: cityservicesbill@phoenix.gov
Hours: Monday-Friday, 8 AM-5 PM.
24/7 Water / Sewer Emergency
Call: 602-261-8000
Use for water or sewer emergency, main break, overflow, urgent shutoff due to leak, and after-hours sewer emergency routing.
Phoenix City Hall
Address:
200 W. Washington Street
Phoenix, AZ 85003
Main City phone: 602-262-3111
TTY: 711
Official route |
Use for |
Phone / link |
|---|---|---|
Phoenix Customer Services ePortal |
Pay bill, AutoPay, paperless billing, manage account, start/stop/transfer services. |
|
Pay as Guest |
One-time City Services Bill payment without logging in. |
|
Customer Services |
Billing, account setup, payment problems, payment assistance, start/stop service, general water/sewer/trash questions. |
|
Water Services emergency |
Main break, overflow, urgent leak shutoff, emergency field response. |
|
Sewer overflow / manhole issue |
During normal hours, sewer overflow from manholes may route to 602-262-6691; after hours, weekends or holidays use 602-261-8000. |
|
Water conservation |
Conservation incentives, water waste, water-saving questions. |
|
Public Works / solid waste |
Trash, recycling, bulk trash, container changes, waste services on City Services Bill. |
Bill Pay and Login: Phoenix ePortal, Guest Pay and Phone
ePortal login
Use for account management, AutoPay, paperless billing and recurring access.
Guest payment
Use if you have the account number and only need a one-time payment.
Phone payment
Use 602-262-6251, especially if a shutoff notice says full balance is due.
AutoPay caution
AutoPay cancellation should be done with enough time; Phoenix terms mention typically three business days to act.
Payment route |
Official detail |
Best for |
Save / verify |
|---|---|---|---|
ePortal login |
Phoenix Customer Services online system for paying City Services Bill, AutoPay, Paperless Billing and account transactions. |
Ongoing account management. |
Login email, account number, payment confirmation and posted balance. |
Pay as Guest |
Available through the City Services payment page without signing in. |
One-time payment when you have the bill/account number. |
Confirmation number and amount paid. |
Phone / automated system |
Bill sample and FAQ reference 602-262-6251 for pay-by-phone/customer-service handling. |
Shutoff notice, urgent balance, portal problems. |
Write down confirmation; call staff if the notice says payment must be reported. |
AutoPay |
Can be managed through the ePortal. |
Avoiding missed due dates. |
Check first bill after enrollment; cancellation needs enough processing time. |
Mail or bank bill pay |
Use only the address/instructions on your current bill or official portal. |
Routine payment with enough time before due date. |
Check posting date; mailed payments are not ideal near shutoff. |
In-person / payment center |
Use only City-approved payment routes and verify current location/hours first. |
Receipt or cash/check style payments when officially supported. |
Printed receipt and exact account number. |
Past-due warning: Phoenix bill guidance says accounts with past-due balances risk service termination and may incur a 3% late payment fee. If you receive a shutoff notice, call 602-262-6251 and ask what amount and payment method protect service today.
Official payment links:
Start, Stop or Transfer Phoenix Water / Trash / Recycling Service
Start water service
- Submit through Phoenix Water Services Customer Portal.
- Minimum of three business days required.
- Weekends and City holidays are excluded.
- Tenants need a completed lease agreement with minimum six-month lease.
- Owners need proof such as recorded/notarized deed, settlement statement or Maricopa County Assessor PDF.
- Agents need proof of agency.
- Activation fees and deposits may apply.
Transfer service
- Use the Customer Service Portal.
- Provide old address and new Phoenix address.
- Use a date at least three business days ahead.
- Include multiple-meter details in comments if the property has more than one meter.
- Confirm trash and recycling setup after water account starts.
Stop service
- Submit through the same portal.
- Request at least three business days before move-out date.
- Keep forwarding address for final bill/refund questions.
- Cancel AutoPay only after confirming final payment handling.
- Save the confirmation of stop-service date.
Trash setup note: Phoenix says trash and recycling services are automatically included when you set up your water account. For a newly built home, Public Works says to call 602-262-6251 to request trash/recycling curbside container delivery, which can take up to five business days.
Water Leak, Main Break, Sewer Overflow or Pressure Problem
Main break / overflow
Call 602-261-8000 for 24/7 water or sewer emergency response.
Water leak / water waste
Report leak or water waste through Phoenix’s 24/7 leak reporting site or call if urgent.
Pressure issue
Phoenix says pressure can vary; acceptable City range is 40-100 psi, and private-side pressure regulators are owner responsibility.
Sewer overflow
Call 602-262-6691 during 6 AM-2:30 PM weekday hours for sewage overflowing from manholes, and 602-261-8000 after hours/weekends/holidays.
Problem |
Tell Phoenix this |
Why it matters |
|---|---|---|
Water main break |
“Water is flowing in street/curb at [exact address/cross street]. It started [time].” |
Routes to 24/7 emergency field response. |
Emergency shutoff because of leak |
“I have an active leak and need field staff to turn off water.” |
General service page says emergency shutoff due to leak should use 602-261-8000. |
Consistently low pressure |
“Pressure is low throughout entire home/business, not just one fixture.” |
Helps separate house plumbing from City-side issue. |
High pressure |
“Measured pressure is [psi].” |
Phoenix says pressure greater than 80 psi requires action by owner and pressure regulator on customer side. |
Sewer backup / manhole overflow |
“Sewage is overflowing at [manhole/cleanout/drain]. It started [time].” |
City sewer emergency differs from private lateral problem. |
FOG / grease clog |
“Backup may involve grease or slow drains.” |
Phoenix identifies grease and roots as primary sewer backup causes. |
Private sewer lateral |
“Where is my private responsibility line?” |
Phoenix says owners maintain sewer line from house to connection with City sewer main, with City repair only for broken service lines in public right-of-way under Code section 28-5. |
Pressure detail: Phoenix says pressure fluctuations can be normal, especially during peak demand. If pressure is continuous and noticeably low throughout the property, contact Customer Services; if pressure is above 80 psi, owner-side pressure regulator action may be needed.
Financial Assistance, Project Assist and Shutoff Help
Project Assist
- City of Phoenix program administered by Human Services Department.
- Helps income-qualified households experiencing hardship pay City Services bills.
- City Services bills include water, sewer and trash.
- Customers must be at or below 200% of the federal poverty income level to apply.
- Schedule appointment by calling 602-534-2433.
Before shutoff
- Call 602-262-6251 as soon as you receive a notice.
- Ask for full balance due.
- Ask whether automated payment clears the notice.
- Ask if you must notify Customer Service after paying.
- Keep payment confirmation.
High-balance plan
- Ask about payment arrangement or assistance before missing the deadline.
- Ask whether current charges must be paid while old balance is handled.
- Ask whether the account is eligible for Project Assist.
- Save case number and appointment date.
Read Your Phoenix City Services Bill
Not water-only
The City Services Bill is how Phoenix bills water, sewer and solid waste services, and may include taxes and fees.
Pay cues
Bill sample references pay online at phoenix.gov/payonline and pay by phone at 602-262-6251.
Sewer fee
Sewer fee is tied to average monthly water usage during January, February and March billing cycles.
Bill line / term |
What it means |
What to check |
|---|---|---|
Water Base Fee |
Monthly fixed service charge tied to meter size and service location. |
Confirm meter size and whether account is inside or outside city. |
Water Usage Fee |
Seasonal volume charge on usage above the included allowance. |
Compare usage by month/season, not just dollars. |
Environmental Mandates – Water |
Environmental charge on water units used. |
Applies even when usage is within the base allowance. |
Sewer Fee |
Calculated from average water usage for January-March billing cycle. |
Reduce January-March water use and report leak/pool refill for sewer review if eligible. |
Environmental Mandates – Sewer |
Sewer-related environmental/regulatory charge. |
Review water/sewer rates page for current tax/fee sheets. |
Solid Waste |
Trash, recycling and related residential solid-waste services. |
July 2026 solid-waste rate change appears on City Services Bill. |
Project Assist donation |
Optional donation line to support low-income families and seniors in crisis with utility bills. |
Do not confuse donation line with amount required to pay your bill. |
Past due balance |
Unpaid previous charges. |
Past-due accounts risk termination and late fee; call before shutoff date. |
2026 Phoenix Water, Sewer and Solid Waste Rates to Know
Water schedule
The current Phoenix water-rate page links the water rate schedule effective March 1, 2025 and says Phoenix rates have three main components: monthly fixed service charge, volume charges and environmental charges.
Sewer review
The 2026 sewer appeal is for January, February and March 2026 billing cycle usage; prior-year sewer adjustments cannot be made.
Solid waste
The City Council-approved 2026 solid waste rate adjustment began July 1, 2026 and appears on the City Services Bill.
| Water item | Inside City | Outside City | Meaning |
|---|---|---|---|
| 5/8" meter monthly service charge | $4.64 | $6.96 | Common residential meter-size base charge; no March 2025 change listed. |
| 3/4" meter monthly service charge | $6.03 | $9.05 | Higher base charge for larger meter. |
| 1" meter monthly service charge | $8.81 | $13.22 | Meter size directly affects base charge. |
| Included usage allowance | 5 units / 3,740 gallons from October-May; 8 units / 5,984 gallons from June-September. | Volume charge applies only above included allowance, but environmental charges still apply to all consumption. | |
| Low season volume charge | $4.93 | $7.40 | December, January, February, March. |
| Medium season volume charge | $5.65 | $8.48 | April, May, October, November. |
| High season volume charge | $6.13 | $9.20 | June, July, August, September. |
| Environmental charge per unit | $0.62 | $0.93 | 1 unit = 748 gallons. |
2026 solid waste item |
Official amount / change |
User action |
|---|---|---|
Monthly solid waste fee |
$42.32 beginning July 2026 after +$5/month increase. |
Expect this on July City Services Bill. |
July 2027 scheduled increase |
+$5/month, new approved monthly fee $47.32. |
Budget ahead if staying in City solid waste service. |
July 2028 scheduled increase |
+$4/month, new approved monthly fee $51.32. |
Rates may be reviewed again after scheduled changes. |
Green organics subscription |
$10.58 beginning July 2026. |
Optional curbside green organics service; confirm current subscription before disputing bill. |
Smaller trash container discount |
Discount increased to $5/month for eligible 60-gallon refuse container customers enrolled in recycling. |
Use SAY R&R program if household qualifies and produces less trash. |
Sewer money-saving rule: Phoenix says reducing water use in January, February and March can reduce annual sewer costs because the monthly sewer charge is calculated from usage in those months. Leaks or pool refills during those months should be documented for a Sewer Fee Review.
2026 Sewer Fee Review: Leak, Pool Refill or January-March Spike
What it fixes
A Sewer Fee Review may adjust sewer fee if January-March usage was unusually high due to pool refill, broken plumbing or outdoor irrigation equipment.
2026 window
The 2026 sewer appeal is for the January, February and March 2026 billing cycle. Sewer adjustments cannot be made for prior years.
Deadline
Requests received more than 60 days from the July bill date are not eligible for review; exceptions are not granted under City Code 28-35.
Scenario |
What to submit / ask |
Important rule |
|---|---|---|
Broken plumbing leak |
Submit Sewer Fee Review with repair documentation. |
Attachments must be non-editable PDF; photos or screen-captures of documents are not acceptable. |
Outdoor irrigation equipment leak |
Document leak date, repair date, and repair proof. |
Review applies to spike affecting Jan-Mar billing cycle sewer calculation. |
Pool emptied/refilled |
Submit review if refill occurred during January, February or March billing cycles. |
Refilling during low-rate season may reduce water charge but can affect sewer fee if not reviewed. |
Prior-year problem |
Ask Customer Services for explanation only. |
Phoenix says sewer adjustments cannot be made for prior years. |
Portal unavailable |
Download form and submit by mail. |
Preferred process is myPHX311 / Sewer Fee Review online. |
High Phoenix Water Bill: Desert-Specific Checks
1. Look outside first
Phoenix outdoor use can dominate. Check drip irrigation, pool autofill, hose bibs, valves and landscaping timers.
2. Check toilets
Run a dye test, listen for refilling, and fix flappers quickly.
3. Compare season
High-season volume charges apply in June, July, August and September.
4. Protect sewer fee
January-March leaks can raise future sewer charges unless reviewed.
Possible cause |
How to spot it |
What to ask Phoenix |
|---|---|---|
Irrigation timer / drip leak |
Wet gravel, lush patch, broken emitter, water running at odd hours. |
“Can I compare usage by billing period and season?” |
Pool autofill |
Autofill keeps running, pool level drops, equipment pad wet. |
“If this affected January-March sewer calculation, should I file Sewer Fee Review?” |
Toilet leak |
Tank refills when unused, dye test reaches bowl. |
“Does my usage pattern show continuous flow?” |
Pressure regulator issue |
High pressure, pipe banging, fixture wear, appliance leaks. |
“Is the issue on City side or after the meter?” |
Seasonal rate increase |
Same usage costs more in high season. |
“Which seasonal volume charge applies to this billing period?” |
Estimated or AMR read concern |
Usage jump without clear cause. |
“Can Customer Services review the AMR read and billing history?” |
Solid waste rate change |
Bill dollars increase even if water usage did not. |
“Can you separate water, sewer, solid waste and taxes on my bill?” |
Leak-check helper: Phoenix links customers to the Smart Home Water Guide to find leaks draining the budget. Start with outdoor irrigation, toilets, pool/autofill, meter movement and pressure-regulator issues before disputing the bill.
Water Quality Reports, Drinking Water and Conservation
Annual report
Phoenix Water Services publishes annual Water Quality Reports, also known as Consumer Confidence Reports.
2025 report
The City’s Water Quality Reports page lists 2025 English and Spanish PDFs.
Service scale
Phoenix Water Services provides water service to more than 1.7 million residents, according to the City’s moving guide.
Question |
Official route |
What to prepare |
|---|---|---|
Is Phoenix tap water tested? |
Open the latest Water Quality Report. |
Report year, address, contaminant name if asking a specific question. |
Odd taste, odor or color |
Call Customer Services or emergency line if urgent. |
Tap affected, hot/cold, one tap/all taps, time started, neighbors affected. |
Water conservation rebate / incentive |
Water Conservation webpage or conservation contacts. |
Property type, proposed upgrade, irrigation/landscape details. |
Water waste |
Report Water Waste at 602-262-6538 or leak-reporting form. |
Location, date/time, photo if safe. |
Drought / Colorado River context |
Water Services and conservation pages. |
Use official City language rather than social-media claims. |
Trash, Recycling, Bulk Trash and Solid Waste on the Water Bill
Weekly service
Phoenix Public Works provides weekly residential garbage and recycling collection.
Bulk trash
Solid waste FAQ lists four bulk trash collections per year as part of monthly solid-waste service.
Container savings
Eligible customers can save $5/month by switching to a smaller 60-gallon black trash container under SAY R&R.
Trash / recycling issue |
Official route |
Practical next step |
|---|---|---|
Trash or recycling question |
Public Works Customer Contact Center: 602-262-6251 / solid.waste@phoenix.gov. |
Have service address and container issue ready. |
New home container delivery |
Call Public Works after water service is started. |
Allow up to five business days for bins to arrive. |
Bulk trash pickup |
Schedule through Phoenix bulk trash pickup route. |
Use appointment-based system and follow placement rules. |
Smaller trash container discount |
SAY R&R program. |
Must be enrolled in recycling; blue recycle containers remain 90 gallons. |
Green organics subscription |
Public Works / Green Organics service. |
Check subscription before disputing $10.58 July 2026 fee. |
Household hazardous waste |
Public Works HHW collection/drop-off route. |
Do not place chemicals, paint or electronics in regular trash. |
City of Phoenix vs. Nearby Valley Utilities
Before paying: Phoenix mailing address, Phoenix metro area, or “near Phoenix” does not always mean City of Phoenix bills your water. Glendale, Tempe, Scottsdale, Mesa, Peoria, Avondale, Goodyear, county islands, HOAs and apartments may use different billing systems.
If your bill says… |
Use this route |
Do not do this |
|---|---|---|
City of Phoenix / City Services Bill |
Use payonline.phoenix.gov, paycityservices.phoenix.gov, and 602-262-6251. |
Do not pay a nearby city’s utility portal. |
Apartment or property management billing |
Ask property manager whether water is submetered, allocated or included in rent. |
Do not create a City account unless City bills you directly. |
HOA or private billing company |
Use the billing company named in lease/HOA statement after verifying with management. |
Do not assume the City can access the private billing account. |
Other Valley city |
Use that city’s official utility billing page. |
Do not use Phoenix ePortal unless the account is a Phoenix City Services account. |
New build in Phoenix |
Start City water service first; then call Public Works for trash/recycling containers. |
Do not assume containers arrive automatically the same day. |
Google Map: Phoenix City Hall / City Services Contact
Place / route |
Address / phone |
Use for |
|---|---|---|
Phoenix City Hall |
200 W. Washington Street, Phoenix, AZ 85003 |
Official City address; verify in-person payment/service location before visiting. |
Water/Sewer/Trash City Services Bill |
602-262-6251 |
Billing, account, payment, start/stop/transfer, trash billing and customer-service questions. |
Water/sewer emergency |
602-261-8000 |
24/7 main break, overflow, urgent water/sewer issue. |
Water waste |
602-262-6538 |
Report water waste or use 24/7 leak reporting form. |
Project Assist appointment |
602-534-2433 |
Schedule assistance appointment through Human Services. |
Water Utility Phoenix FAQ
What is the City of Phoenix water bill phone number?
Call Phoenix Customer Services at 602-262-6251 for water, sewer, trash and City Services Bill questions. The City lists Customer Services hours as Monday through Friday, 8 AM to 5 PM.
Where do I log in to pay my Phoenix water bill?
Use the Phoenix Customer Services ePortal at payonline.phoenix.gov. The ePortal lets you pay your City Services Bill, sign up for AutoPay, use paperless billing and manage account transactions.
Can I pay my Phoenix City Services Bill without signing in?
Yes. Use the official Pay City Services Bill guest route at paycityservices.phoenix.gov if you have your account number and bill details.
What is the Phoenix water or sewer emergency number?
Call the 24/7 emergency hotline at 602-261-8000 for water or sewer emergencies such as a main break, overflow, urgent shutoff due to a leak, or after-hours emergency field response.
How much notice is needed to start or stop Phoenix water service?
A minimum of three business days is required for start, stop or transfer requests. Weekends and City holidays are excluded.
What documents do tenants need to start Phoenix water service?
Tenants need a completed lease agreement with the landlord’s name and address. The City’s moving guide says month-to-month leases are not accepted and the lease must be at least six months.
How are Phoenix water rates structured?
Phoenix water rates have three main parts: monthly fixed service charge, seasonal volume usage charges and environmental charges. The current rate page lists water volume charges effective March 1, 2025.
How is the Phoenix sewer charge calculated?
The monthly sewer charge is based on a percentage of average water usage for the January through March billing cycle. Using less water during those months can lower annual sewer costs.
When is the 2026 Phoenix sewer appeal window?
The 2026 sewer appeal is for the January, February and March 2026 billing cycle. Requests received more than 60 days from the July bill date are not eligible, and prior-year sewer adjustments cannot be made.
Is there Phoenix water bill assistance?
Yes. Project Assist helps income-qualified households experiencing hardship pay City Services bills, including water, sewer and trash. Customers must be at or below 200% of the federal poverty income level and can schedule an appointment through Human Services at 602-534-2433.
30-Second Phoenix Water Utility Checklist
Pay/login: ePortal at payonline.phoenix.gov; guest pay at paycityservices.phoenix.gov.
Phone: Customer Services 602-262-6251; 24/7 water/sewer emergency 602-261-8000.
Move service: use ePortal at least three business days ahead; tenants need a six-month lease or longer.
High bill: check irrigation, pool/autofill, toilets, pressure regulator, seasonal rate and solid-waste fee change.
Sewer fee: January-March usage affects sewer charge; 2026 review must be within 60 days of July bill date.
Assistance: Project Assist appointment through Human Services at 602-534-2433 for eligible households.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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