Sheboygan Water Utility 2026: Bill Pay, Login & Phone

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Sheboygan Water Utility 2026 • bill pay • login • phone • emergency • Lake Michigan water

Sheboygan Water Help Desk: Pay, Log In, Call, Start Service or Report an Outage

Use this page as a practical Sheboygan Water Utility desk. Pay online, use one-time payment, update Auto Pay, call the correct option, request start or stop service, understand quarterly bills, check 2026 city charges, test for leaks, prepare for water shutdowns, review water quality, and find lead service line help.

Pay / Login Call 920-459-3800 After-Hours Emergency Map & Office

Start Here: Choose the Exact Sheboygan Water Task

Sheboygan Water bills and collects for multiple services, including water, sewer, garbage and recycling. Water charges are regulated through the Wisconsin Public Service Commission, while sewer, garbage and recycling rates are set by the City of Sheboygan.

Customer service920-459-3800
Billing option920-459-3800, Option 2
After hours920-459-3811
Office72 Park Ave.
Need
Best official route
Prepare first
Do not miss
Pay or log in online
View or Pay Your Bill
Account number, service address, current bill, payment method.
The official payment page gives returning-user and new-user/one-time-payment routes.
New user / one-time payment
Use the “New Users/One Time Payment” link from the official View or Pay page.
Bill and account details.
Do not use random payment sites that are not linked from SheboyganWater.org.
Auto Pay change
920-459-3800, Option 2
Account number and current Auto Pay method.
If you originally signed up for Auto Pay by paper form with the Utility, contact the Utility to make changes.
Billing, customer service, paper bill, account question
920-459-3800 or customerservice@sheboyganwater.org
Account number, service address, notice, payment proof.
Use billing/customer service for account issues, not the emergency line.
After-hours emergency
920-459-3811
Address, cross street, issue type, safety risk.
Use for urgent water outages, main breaks, pressure loss, or emergency water issues after hours.
Sewer, garbage or recycling question
City DPW: 920-459-3440
Bill line item, service address, trash/recycling detail.
Sheboygan Water collects these charges, but City DPW handles many service questions.
Start or stop service
Start/Stop Service Request
Future business date, service address, valid email, landlord/owner details if needed.
Requests must be future business days, at least one business day ahead, and cannot be backdated.
Known outage check
Public Outage Map
Address or neighborhood.
Map shows current known planned and unplanned outages.

Tax-roll warning: Sheboygan Water says past-due amounts added to property taxes must be remitted to the Sheboygan County Treasurer to ensure proper credit, not paid directly to the Water Utility.

Official Phone, Address, Hours and Local Routing

🏢

Water Utility Office

Sheboygan Water Utility
72 Park Avenue
Sheboygan, WI 53081

Main phone: 920-459-3800
Fax: 920-459-4325
Email: customerservice@sheboyganwater.org

🕒

Office Hours

Monday-Thursday: 7:30 AM-4:00 PM

Friday: 7:30 AM-2:30 PM

Closed: holidays.

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After-Hours Emergency

920-459-3811

Use after hours for urgent water emergencies. For non-emergency account questions, call 920-459-3800 during office hours.

Question type
Correct route
Why this matters
Water bill, payment, login, Auto Pay, account balance
920-459-3800, Option 2
The CCR lists customer service and billing information through Option 2.
Contact form question
Official contact form on SheboyganWater.org
The contact form should not be used for emergencies and may take 24 business hours.
Sewer, garbage or recycling question
City DPW: 920-459-3440
Those charges may be on the water bill, but service routing goes to City DPW.
Water emergency after hours
920-459-3811
Use for urgent water trouble outside normal office hours.
Water quality / lead / service-line concern
920-459-3800 or customerservice@sheboyganwater.org
Use if you need CCR help, lead service line guidance or water-quality routing.
Lead replacement program questions
LeadProgram@SheboyganWater.org
Use for lead or galvanized private service line replacement program questions.

Bill Pay, Login, One-Time Payment and Auto Pay

Returning Users

Use the Returning Users link from the official “View or Pay Your Bill” page to log in and manage your account.

One-Time Payment

Use the New Users/One Time Payment link if you want to pay without registering.

Auto Pay

Online Auto Pay is available. Paper-form Auto Pay changes require calling the Utility at 920-459-3800 Option 2.

Paperless

The payment page says you can opt out of paper statements through the account tools.

Start from SheboyganWater.org

Open the official View or Pay Your Bill page first. It sends you to the current authorized payment links for returning users and one-time payments.

Choose login or one-time pay

Use login if you need account history, balance, Auto Pay or paperless settings. Use one-time payment when you only need to pay the current bill quickly.

Save proof

Keep your payment confirmation, amount, date/time, account number and payment method. If a payment does not appear, call with those details.

Check property-tax status before paying old balances

If the past-due balance has already been added to property taxes, the Utility says it must be remitted to the Sheboygan County Treasurer for proper credit.

Payment/account task
What to do
Prepare
Risk to avoid
Log in
Use “Returning Users” from the official View or Pay page.
Username/password, account number, bill copy.
Do not enter information on an ad or unrelated payment page.
One-time payment
Use “New Users/One Time Payment” from the official page.
Account number and payment method.
Save the confirmation before closing browser.
Auto Pay change
Call 920-459-3800 Option 2 if Auto Pay began by paper form.
Account number and bank/card information.
Do not assume online changes update older paper-form Auto Pay.
Paperless billing
Use account tools to opt out of paper statements.
Email address and login access.
Check spam folder and update email if ownership changes.
Bill has sewer/garbage/recycling lines
Sheboygan Water bills and collects these City charges.
Bill line item and service address.
Service questions may need DPW at 920-459-3440.
Payment-posting script: “My Sheboygan Water account is [account number] at [service address]. I paid [amount] on [date/time] using [login/one-time payment/Auto Pay]. Confirmation number is [number]. Can you confirm it posted and tell me if any balance remains?”

Official payment links:

View or Pay Your Bill Understand Your Bill Customer Service customerservice@sheboyganwater.org

Start, Stop, Move, Landlord or Real Estate Service

Start service

  • Use the Start Service online form.
  • A valid email address is required.
  • Choose whether you are renting, purchasing, purchasing on land contract, or landlord requesting service.
  • Provide date to start service and service address.
  • Provide primary account holder name, email and phone.
  • Landlord information is required where applicable.

Stop service

  • Use the Stop Service form if moving, selling or landlord-requesting change.
  • Provide date to stop service and service address.
  • Provide forwarding address for final bill.
  • Stopping service terminates billing in your name.
  • It does not physically disconnect water service.

Timing rules

  • Requests must be for a future business day.
  • Schedule at least one business day in advance.
  • Requests cannot be backdated.
  • Third-party applications are not accepted online except landlord/tenant applications.
  • Call 920-459-3800 Option 2 for other third-party applications.

Moving tip: before closing or move-out, save the request confirmation, final bill mailing address, responsible-party name, and landlord/new-owner contact. This prevents old usage from staying under the wrong name.

Start/Stop Service Request Start Service Form Stop Service Form Landlords Real Estate / Title

2026 Bill Charges, 2025 Water Rates and Common Fees

Water rate date

Water rate sheet is effective 4/01/2025.

Common small meter

5/8" or 3/4" water service charge: $15.68 quarterly / $5.26 monthly.

Usage unit

1 CCF ≈ 748 gallons. Multiply bill CCF by 748 to estimate gallons.

Late charge

3% one-time late payment charge, minimum 50¢.

Charge / fee
Official amount
What it means
Water service charge, 5/8" or 3/4"
$15.68 quarterly / $5.26 monthly.
Common residential fixed water charge before usage.
Public fire protection, 5/8" or 3/4"
$10.11 quarterly / $3.37 monthly.
Separate water-related charge shown by meter size.
Water usage tier 1
First 5,000 cubic feet/month or 15,000/quarter: $2.53 per CCF.
Most normal household usage falls here.
Water usage tier 2
Next 161,600 cubic feet/month or 485,000/quarter: $2.21 per CCF.
Large users and commercial users should check tiering.
Water usage tier 3
Over 166,600 cubic feet/month or 500,000/quarter: $1.93 per CCF.
Very high-volume accounts.
Late payment charge
3%, minimum 50¢.
Applied as a one-time fee/occurrence to late bill.
Reconnection fee
$60 during business hours.
Ask if this applies before paying a delinquent balance.
Administrative collection charge
$35.
Can be added when account goes into collection process.
Non-sufficient funds payment fee
$40.
Avoid returned payments near deadline.
Sewer fixed charge
$62.50 quarterly, effective 01/01/2026 for City charges.
City sewer charge billed/collected through Water Utility bill.
Sewer volume charge
$2.34 per 100 cubic feet based on water measured.
Indoor leaks can raise sewer charges too.
Garbage and recycling
Garbage $18.75 per residential unit; recycling $14.25 per residential unit, quarterly.
For service issues, call City DPW at 920-459-3440.

Bill reading shortcut: Sheboygan bills usage in hundred cubic feet. If your bill shows 15 CCF, that is about 11,220 gallons because 15 × 748 = 11,220.

Official rate links:

Rates Page Water Rates PDF Understanding Your Utility Bill

Emergency, Outage Map and Water Shutdown Instructions

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After-hours emergency

920-459-3811

Use after hours for urgent water problems, main break symptoms, or major pressure/outage issues.

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Public outage map

Shows current known water outages, both planned and unplanned. Click a point on the map for details.

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Water shutdown prep

Fill buckets for flushing/washing and a potable water container for drinking before a planned shutdown.

Situation
What Sheboygan guidance says
Action
Planned water shutdown notice
Crews usually try to notify customers door-to-door before planned shutdowns.
Fill water containers, plan toilet flushing water, and avoid unnecessary water use.
Emergency shutdown
There may be little or no time to notify customers.
Check outage map and call if you have urgent safety or medical need.
During shutdown
Try not to operate water faucets so air does not enter plumbing.
Wait until service is restored before flushing lines.
Discolored water after shutdown
Orange/red discoloration can come from sediment after main breaks; do not consume it.
Run cold water from faucet closest to meter until clear.
Water does not clear
If not clear in 5-10 minutes, wait 30 minutes and try again.
Do not use hot water or filter-connected faucets while clearing sediment.
Reduced flow after outage
Debris may collect in faucet aerator/screens.
Clean aerator; call during business hours if flow is still low.
Emergency script: “I’m reporting a water emergency at [address/cross street]. The issue is [no water / very low pressure / water main break / discolored water after outage]. It started at [time]. Nearby properties [are/are not] affected.”
Public Outage Map Water Shut Down Information Call After-Hours Emergency

High Bill, Meter Reading and Leak Check

15-minute meter test

Turn off all water inside and outside, record the meter, wait 15 minutes with no water use, then record it again.

If meter moves

If the meter records use during the no-water test, a leak may be present. Check appliances too.

Small leaks still matter

The 15-minute test helps find large leaks, but small leaks may still exist and require further checking.

Check
What to look for
What to prepare before calling
Billing cycle
Quarterly billing, district/cycle changes, late fees, sewer/garbage/recycling lines.
Current bill, prior bill, account number, first two digits of account if checking billing cycle.
Meter test
Meter movement when all water is off for 15 minutes.
Before/after readings, photos, time tested, note no water was used.
Toilet
Running sound, flapper leak, tank refilling when nobody flushes.
Dye-test result, repair date, receipt.
Water softener / filter / humidifier
Appliance using water during meter test.
Bypass or service note if appliance caused usage.
Outdoor taps / irrigation
Hose left on, sprinkler change, wet spots, seasonal use.
Outdoor-use dates, controller schedule, repair proof.
Service line
Wet soil, low pressure, meter box issue, usage when house is off.
Photos, plumber note, location of suspected leak.
Account review
Unusual jump after ordinary checks are complete.
Call 920-459-3800 Option 2 with readings and repair information.
High-bill script: “My Sheboygan Water account is [account number]. Usage changed from [old CCF] to [new CCF]. I turned off all water, recorded the meter, waited 15 minutes, and recorded it again. The result was [no movement / movement]. I also checked toilets, softener, filters, humidifier and outdoor taps.”
How to Find a Leak by Reading Your Meter Understanding Your Bill Call 920-459-3800

Water Quality, Lake Michigan, PFAS, Hardness and CCR

Lake Michigan source

Sheboygan uses Lake Michigan source water and operates a conventional treatment plant with multiple treatment processes.

2025 CCR

The Summer 2025 Consumer Confidence Report includes Sheboygan’s 2024 tap water quality analysis and states detected contaminant levels were within applicable state and federal law.

New intake benefits

The 2025 CCR says the new intake draws raw water farther offshore and has improved consistency, including at least a 30% reduction in alum usage.

Water-quality topic
Useful official detail
What users should do
Lead and copper
2025 CCR lists lead 90th percentile 2.2 ppb against 15.0 ppb standard and copper 21 ppb against 1300 ppb standard.
Check your private service line and home plumbing if concerned.
Lead exposure reduction
CCR advises running tap water 30 seconds to two minutes when water has sat unused for several hours.
Use cold flushed water for drinking/cooking and consider testing if concerned.
Hardness
2025 CCR table lists total hardness as 146 ppm as CaCO3.
Use this when setting a water softener; test at home if exact setting is needed.
Turbidity
CCR says highest single entry point turbidity was 0.06 NTU and the lowest monthly percentage meeting limits was 100%.
Use CCR for annual system-level quality, not private plumbing diagnosis.
PFAS
PFAS page says 2024 and 2025 UCMR5 monitoring and post-intake testing showed no detections after intake improvements.
Use the PFAS page for the latest PFAS discussion and monitoring updates.
Cryptosporidium
CCR says Sheboygan uses UV disinfection to effectively inactivate cryptosporidium.
Immunocompromised customers should still follow healthcare/public-health advice.
Water treatment process
The Utility says water is treated through conventional treatment and dosed with different chemicals to ensure high-quality water leaving the plant.
Use Water Treatment pages for treatment, PFAS, fluoride and report links.

Official water-quality links:

Consumer Confidence Reports 2025 CCR PDF Water Treatment Water Treatment Reports PFAS Information

Lead Service Line Lookup, 2026 Funding Status and Replacement Rules

2026 funding status

Sheboygan Water says all allocated financial assistance for 2026 voluntary lead service line replacements has been committed and new 2026 applications are not being accepted.

Future notification list

Customers interested in a future program year are encouraged to join the notification list for possible 2027 funding updates.

Replacement cost context

The LSL page says personal replacement costs typically range from $5,000 to $12,000 depending on circumstances.

Lead-service topic
Official detail
What to do
Private lead/galvanized service line
Program helps customers replace private lead or galvanized water service lines.
Check service-line status and contact LeadProgram@SheboyganWater.org.
Grant level
Grant availability depends on WDNR funding; grant percentage can range from 0% to 100% based on census tract data.
Use address-based grant map if/when funding is open.
No-interest loans
Loans may cover costs not covered by grant and may be paid over 36 or 72 months.
Ask about loan availability and payoff if property changes ownership.
Ordinance requirement
Lead and galvanized service lines cannot be repaired or modified and must be replaced in their entirety.
Do not schedule partial repair without checking LSL requirements.
High lead test result
Lines with water test results above EPA action limit of 15 ppb must be taken out of service and replaced.
Call utility promptly with test result and property address.
Progress
2025 CCR says 919 lead service lines had been replaced to date.
Use the lead page to check current program and service-line status.
Lead-service email script: “My property address is [address]. I want to confirm whether my private service line is lead, galvanized, copper or unknown. Please tell me whether I should use the inventory map, submit photos, join the 2027 funding notification list, or take any other next step.”
Lead Information Lead Service Line Replacement Program Lead and Drinking Water LeadProgram@SheboyganWater.org

Bill Assistance, Cross Connection and Customer Privacy

Bill assistance

Sheboygan Water lists several assistance resources, including Salvation Army Emergency Utility Assistance, St. Vincent de Paul, Wisconsin Help for Homeowners, Center for Veterans Issues and a Sheboygan County hard-times guide.

Cross connection

Sheboygan Water implemented a Cross Connection Control Program in 2013 with HydroCorp to support backflow prevention and cross-connection control.

Customer confidentiality

Customer information is private and can be disclosed only as permitted by Wisconsin law. A completed form is needed to authorize third-party disclosure.

Topic
Practical meaning
Next action
Need bill help
Start with Sheboygan Water’s bill assistance page and call billing before the account becomes harder to resolve.
Gather bill, account number, income documents, shutoff/past-due notice if any.
Salvation Army assistance
Sheboygan Water links to Salvation Army Emergency Utility Assistance.
Check eligibility and application requirements directly with the program.
St. Vincent de Paul
Listed by Sheboygan Water as a local help route.
Contact the agency and ask what bill documents are needed.
Cross connection notice
Protects public water from backflow and contamination from private plumbing or equipment.
Respond to HydroCorp/Utility notice and schedule any required inspection or test.
Examples to check
Hoses, irrigation, boilers, commercial equipment, chemical dispensers and non-potable connections.
Install or test proper backflow protection where required.
Landlord/tenant disclosure
Third-party account disclosure may require authorization.
Use the customer confidentiality form before asking someone else to discuss the account.
Bill Paying Assistance Cross Connections Customer Confidentiality

Google Map: Sheboygan Water Utility Office

Use this map for Sheboygan Water Utility at 72 Park Avenue. For sewer, garbage or recycling service questions, use City DPW routing rather than visiting the Water Utility first.

Location / route
Address / phone
Use for
Sheboygan Water Utility
72 Park Avenue, Sheboygan, WI 53081
Water billing, customer service, account questions, water service support.
Main customer service
920-459-3800
Billing, payment, start/stop service, Auto Pay, general account questions.
Customer service / billing email
customerservice@sheboyganwater.org
Account follow-up, water-quality/billing documentation, non-emergency written questions.
After-hours emergency
920-459-3811
Urgent water issue after office hours.
City DPW
920-459-3440
Sewer, garbage or recycling service questions.
Outage map
SheboyganWater.org/outages
Known planned and unplanned water outages.

Sheboygan Water Utility FAQ

What is the Sheboygan Water Utility phone number?

Call Sheboygan Water Utility at 920-459-3800. For customer service and billing questions, use Option 2 when prompted.

What is the Sheboygan Water after-hours emergency number?

The 2025 Consumer Confidence Report lists after-hours emergencies at 920-459-3811. Use it for urgent water trouble after normal office hours.

Where do I pay my Sheboygan Water bill online?

Start from the official Sheboygan Water “View or Pay Your Bill” page. It provides links for returning users and new users/one-time payment.

How do I change Auto Pay?

If you originally signed up for Auto Pay directly with Sheboygan Water by paper form, call 920-459-3800 Option 2 to make changes.

What is the Sheboygan Water Utility address?

The office is at 72 Park Avenue, Sheboygan, WI 53081.

What are Sheboygan Water Utility office hours?

Office hours are Monday through Thursday, 7:30 AM to 4:00 PM, and Friday, 7:30 AM to 2:30 PM. The office is closed for holidays.

How early should I request start or stop service?

Start/stop requests must be scheduled for a future business day at least one business day in advance. Requests cannot be backdated.

How do I test for a leak with my water meter?

Turn off all water inside and outside, record the meter, wait 15 minutes without using any water, and record the meter again. If the meter moved, a leak or water-using device may be present.

What is 1 CCF on a Sheboygan water bill?

One CCF is about 748 gallons. Multiply the number of CCF shown on the bill by 748 to estimate gallons used.

Is 2026 lead service line funding open?

Sheboygan Water’s LSL page says all allocated financial assistance for 2026 voluntary replacements has been committed and new 2026 applications are not being accepted. Interested customers can join the future funding notification list.

30-Second Sheboygan Water Checklist

Pay/login: use the official “View or Pay Your Bill” page; choose Returning Users or New Users/One-Time Payment.

Call: 920-459-3800 for customer service; Option 2 for billing; 920-459-3811 for after-hours emergencies.

Office: 72 Park Avenue, Sheboygan, WI 53081; Mon-Thu 7:30 AM-4 PM, Friday 7:30 AM-2:30 PM.

Rates: 5/8" or 3/4" water service charge is $15.68 quarterly; 1 CCF is about 748 gallons; late charge is 3% minimum 50¢.

High bill: run the 15-minute meter test, check toilets/appliances/outdoor taps, then call with readings and repair proof.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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