Laredo Water Utilities Help Desk: Pay, Log In, Call or Report a Water Issue
Use this guide like a city utility counter: choose the task, open the correct official route, prepare the exact account details, and avoid wrong payment links, slow posting, or the wrong phone number.
Quick Answer: Official Laredo Utilities Details
Need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in |
Utility account number from your bill, service address, payment method. |
The City water-payment page redirects users to Click2Gov for utility billing. |
|
One-time payment |
Use Click2Gov “One Time Payment.” |
Account number located on your utility bill. |
Save the confirmation number and screenshot before closing. |
Billing, balance, login, account question |
Account number, name, service address, bill date, payment proof. |
Customer service hours are Monday-Friday, 8 AM-5 PM. |
|
Water emergency |
Address, cross street, issue type, time started, safety concern. |
The emergency call center is available 24/7, including holidays. |
|
Start, stop, reconnect, deferred plan, auto debit |
ID/account details, service address, dates, documents requested by form. |
Use the exact form for the task; do not send a general message if a form exists. |
|
Check outages |
Your area, address, and whether neighbors are affected. |
The map helps separate a city-side interruption from a property-side issue. |
Fast warning: If you have a disconnect notice, do not rely only on mail, bank bill pay, or an old saved link. Call 956-727-6402 and ask what payment method protects service today.
Official Office, Phone, App and City Payment Routes
Laredo Utilities Department
Address:
1102 Bob Bullock Loop
Laredo, Texas 78043
Phone: 956-727-6402
Hours: Monday-Friday, 8 AM-5 PM
City Hall / Annex
City Hall:
1110 Houston Street
Laredo, TX 78040
956-791-7300
City Hall Annex:
1102 Bob Bullock Loop
956-727-6400
Online + Mobile
The City’s Online Payments page lists “Utilities Payments” and the Laredo Utilities mobile app.
Use official city/Laredo Utilities pages first, then Click2Gov for the bill-pay screen.
Official starting points:
Pay or Log In to Laredo Water Utilities
Most searchers want the same thing: pay fast without losing the account, posting, or confirmation details. Use this short path.
Open Click2Gov from an official route
Use the City water-payment redirect or open Click2Gov directly. Confirm the page says City of Laredo utility billing before entering payment details.
Choose one-time payment or account login
Use one-time payment for a quick payment. Use login/register if you want account views, statement details, and repeat access.
Enter the account number from your bill
The Click2Gov route asks for the utility account number located on the bill. Do not guess from address only unless the official screen allows it.
Save proof immediately
Keep the confirmation number, amount, date/time, last four digits/payment method, email receipt, and screenshot.
Payment route |
Use for |
Need ready |
Smart move |
|---|---|---|---|
Click2Gov one-time payment |
Fast payment without full account setup. |
Account number, balance, payment method. |
Screenshot receipt and check whether payment protects service if past due. |
Click2Gov login/register |
Viewing account, statement details, repeated payments. |
Account number and customer/account information. |
Use a working email and save login details securely. |
Phone payment |
When online payment is down or you prefer phone route. |
Account number and payment method. |
Official city outage guidance listed 956-721-2032 as 24/7 phone payment route. |
In person |
Cash/card/check users or receipt needs. |
Bill, ID, account number, payment method. |
Use City Hall or City Hall Annex routes; confirm current hours before visiting. |
Night drop box |
After-hours check or money order. |
Payment stub and check/money order. |
No cash in drop boxes. |
Mail |
Normal bills with enough time before due date. |
Payment stub, check/money order. |
Mail to P.O. Box 6548, Laredo, Texas 78042 if using the city-listed mail route; no cash. |
Phone Numbers: Billing vs 24/7 Emergency
Customer service
Use for billing, account login, forms, service questions, water bill confusion, and general utility support.
Emergency call center
Available 24/7, including holidays. Use for urgent water service issues.
Phone payment route
Listed by the City as a 24/7 phone payment option during online-payment outage guidance.
Problem |
Call |
Say this |
Have ready |
|---|---|---|---|
Emergency shutoff needed |
“I need an emergency water shutoff at [address].” |
Address, cross street, owner/tenant info, safety risk. |
|
Water interruption |
“We have no water at [address]. Neighbors [are/are not] affected.” |
Start time, area, outage map check, recent work nearby. |
|
Low pressure |
“Pressure dropped at all fixtures / only one fixture.” |
Inside/outside taps affected, neighbors affected, photos if useful. |
|
Meter leak |
“Water is leaking at or near the meter box.” |
Meter location, flow amount, whether water is reaching street/sidewalk. |
|
Main break |
“Water is flowing/bubbling from street or utility area.” |
Nearest address, cross street, traffic hazard, time started. |
|
Water quality concern |
956-721-2010 if urgent, or 956-727-6402 |
“Water has [color/odor/taste] starting at [time].” |
Cold/hot tap, all fixtures or one, neighbors affected, clear-glass photo. |
Start, Stop, Reconnect, Deferred Plan and Account Forms
The official forms page is one of the most useful pages for Laredo Utilities customers. Use the form that matches your task instead of sending a vague request.
Task |
Official form |
Use when |
Prepare |
|---|---|---|---|
Open/start service |
New service, moving into a property, account setup. |
ID, service address, start date, ownership/lease details. |
|
Stop service |
Moving out, selling, closing an account. |
Stop date, forwarding address, account number, contact information. |
|
Restore service |
Service disconnected or reconnection needed after payment/issue. |
Account number, payment proof, address, phone number. |
|
Payment arrangement |
You need time to pay and want an official plan. |
Bill, account number, hardship/payment proposal if required. |
|
Automatic debit |
You want recurring automatic payment. |
Bank details, account number, authorization details. |
|
Remove auto debit |
You want to stop automatic debit. |
Account number, customer info, effective timing. |
|
Update/inquire on account |
Name/contact/billing information or account question. |
Current and corrected info, account number, documents if needed. |
|
Toilet rebate |
Replacing older toilet with qualifying WaterSense high-efficiency model. |
Receipt, eligible toilet info, active account, property details. |
Read Your Laredo Water Bill and Meter
Account number
Your bill shows the account number and service address. Use the account number for payment, login, and support calls.
Meter size letters
Laredo’s bill guide maps letters to meter sizes: A=5/8, B=3/4, C=1, D=1½, E=2, F=3, G=4, H=6, I=8.
Usage graph
Use the one-year graph to spot unusual jumps, possible leaks, or seasonal irrigation spikes.
Bill or meter item |
What it means |
What to do |
|---|---|---|
Service address |
The property receiving water service. |
Confirm this before paying or calling. |
Account number |
Your payment/login identifier. |
Use the number exactly as printed on your bill. |
Billing cycle |
Current bill period and previous balance area. |
Compare cycle length before assuming usage increased. |
Amount owed / due date |
Current payment deadline and amount. |
Call if you have a disconnect notice or need a deferred plan. |
Service reading / consumption |
Usage for the billing period. |
Compare with the one-year graph and meter test. |
Meter location |
Most residential meters are near the curb/sidewalk, in front or back of the house, under a metal lid marked Water Meter or City of Laredo Water Meter. |
Use care opening the lid; a long screwdriver may help lift it. |
Digital meter display |
Display may need light activation and can show meter read and flow rate. |
Use flow-rate flashes to check for possible leaks. |
Analog meter |
Analog meters are more common on commercial properties; one full dial rotation equals 10 gallons per minute. |
Record reading, wait, then compare movement. |
Leak Test and High Bill Checklist
1. Turn water off
Make sure no faucets, showers, irrigation, toilets, washers, or ice makers are running.
2. Read meter
Write down the meter reading and flow-rate display if digital.
3. Wait 20 minutes
Laredo’s meter page explains a 20-minute wait test for leak detection.
4. Recheck
If usage or flow continues while everything is off, you may have a leak.
Where to check |
Why it matters |
Action |
|---|---|---|
Toilets |
Silent toilet leaks can waste a lot of water. |
Use dye test; replace flapper/fill valve if needed. |
Irrigation/sprinklers |
Laredo says sprinklers can use up to 13 gallons per minute. |
Check schedule, broken heads, runoff, and watering restrictions. |
Outdoor hose bibs |
Small outside leaks can run unnoticed. |
Close tightly and check hose connections. |
Water heater/softener |
Leaks can discharge quietly. |
Check drain lines, pressure relief, and puddles. |
Meter box |
Meter leaks can require city-side review. |
Call 956-721-2010 if there is active water at the meter. |
2026 Bill Estimate Help: Laredo Water and Sewer Rates
Laredo Utilities labels the rate page “2025 Laredo Water and Sewer Rates,” with rates effective 10-01-2025 and subject to change by ordinance each fiscal year. Use these as the official current online rate table unless the city posts a newer schedule.
Residential water minimum
5/8” and 3/4” meter minimum charge up to 2,000 gallons: $14.10.
Residential wastewater minimum
Minimum charge up to 2,000 gallons: $14.82.
Water demand fee
5/8” and 3/4” meters: $1.00 fixed monthly water demand fee.
Residential rate item |
Official amount shown |
User meaning |
|---|---|---|
Water minimum, 5/8” and 3/4” |
$14.10 up to 2,000 gallons |
Common residential base water charge. |
Water minimum, 1” meter |
$30.69 up to 2,000 gallons |
Higher base for larger meter. |
Water volume: next 2,000 gallons |
$2.76 per 1,000 gallons |
First tier after minimum block. |
Water volume: next 6,000 gallons |
$2.94 per 1,000 gallons |
Common middle household usage tier. |
Water volume: over 50,000 gallons |
$7.18 per 1,000 gallons |
High-use tier; check irrigation/leaks. |
Wastewater minimum |
$14.82 up to 2,000 gallons |
Base sewer/wastewater charge. |
Wastewater next 2,000 gallons |
$5.07 per 1,000 gallons |
First sewer volume tier after minimum. |
Water demand fee |
$1 to $50 depending on meter size |
Fixed monthly fee based on meter size. |
Water Quality, Boil Notices and Outage Map
Water quality report
Laredo Utilities links the Consumer Confidence Report in English and Spanish. Use the latest report for official drinking-water testing information.
Boil notice / public notice
Check official Public Notices before relying on social media screenshots. Save notice date, affected area, and lifted/active status.
Outage map
Use the official ArcGIS outage map to see active water-system outage information.
Concern |
Use this source |
What to check |
|---|---|---|
Annual water quality |
Latest CCR, contaminants, source/testing notes. |
|
English CCR |
Official water testing report in English. |
|
Spanish CCR |
Official water testing report in Spanish. |
|
Outage near your property |
Whether your area appears impacted before calling. |
|
Active/lifted notices |
Date, area, boil/lift status, TCEQ-related updates. |
|
Open data chlorine monitoring |
Use only if you understand the dataset; for safety decisions use official notices. |
Water Conservation, Rebate and High-Use Help
Stage 2 schedule
The conservation page says Stage 2 Water Conservation is currently in effect and residents should follow the watering schedule.
Toilet rebate
Residential customers may qualify for a $100 high-efficiency toilet rebate when replacing older high-water-use toilets with qualifying WaterSense toilets.
Leak savings
Laredo Utilities says fixing a leak can save around 10% on a water bill.
Action |
Official detail |
Why it matters |
|---|---|---|
Use WaterSense toilets |
HET toilets use about 1.28 gallons per flush; old pre-1993 toilets may use 3-7 gallons per flush. |
Lower usage and possible rebate. |
Check rebate eligibility |
Active City of Laredo utility account in good standing; residential; home built in 1993 or earlier; old toilet replaced with WaterSense-labeled HET. |
Incomplete applications will not be processed. |
Shorten showers |
Laredo’s conservation page says reducing a 20-minute shower to 5 minutes can conserve over 75 gallons. |
Simple household bill-reduction step. |
Fix leaks |
Leak repair can save around 10% on a water bill. |
Useful after a sudden usage jump. |
Monitor sprinklers |
Sprinklers can use up to 13 gallons per minute. |
Broken heads or bad schedules can create high bills fast. |
Xeriscape |
Drought-resistant plants and rock landscaping can reduce outdoor water use by 50-75%. |
Important in Laredo heat and drought restrictions. |
Sewer Problems: Grease, Toilets and Backups
Cease the Grease
Laredo’s Water Quality Assurance Division educates residents and businesses about fats, oils, and grease because FOG can damage sanitary sewer lines, cause blockages, and contribute to sanitary sewer overflows.
What not to flush
Use the utility’s “Toilets Are Not Trash Cans” guidance for wipes, trash, grease-related and sewer-protection habits.
Situation |
What to do |
Call / link |
|---|---|---|
Sewer backup at fixtures |
Stop using water, keep children/pets away, document only if safe. |
|
Grease disposal |
Do not pour fats, oils, or grease down drains. |
|
Business grease traps |
Follow grease-trap/interceptor requirements and inspection routing. |
|
Repeated sewer smell/slow drains |
Check property plumbing and ask whether city-side issue is known. |
Customer service or licensed plumber depending on location of issue. |
Laredo Utilities Map, Office and Payment Locations
Location |
Address |
Use for |
|---|---|---|
Laredo Utilities / City Hall Annex |
1102 Bob Bullock Loop, Laredo, Texas 78043 |
Customer service, City Hall Annex, payment/help route, map destination. |
City Hall |
1110 Houston Street, Laredo, TX 78040 |
City Hall in-person payment route and kiosk location listed by city guidance. |
Mail route |
P.O. Box 6548, Laredo, Texas 78042 |
Mail payment route listed by city guidance. Do not mail cash. |
Municipal Court kiosk |
4610 Maher Avenue, Laredo, TX |
City-listed kiosk location near main entrance. |
Fire Station #8 kiosk |
616 E. Del Mar Boulevard, Laredo, TX |
City-listed kiosk location near main entrance. |
Laredo Water Utilities FAQ
What is the Laredo Water Utilities phone number?
Call Laredo Utilities customer service at 956-727-6402 for billing, account, login, payment, and general utility questions.
What is the 24/7 emergency number for Laredo Utilities?
Call 956-721-2010 for urgent water emergencies. Laredo Utilities lists the Emergency Call Center as available 24/7, including holidays.
Where do I pay my Laredo water bill online?
Use the official Click2Gov Utility Billing route at lare-egov.aspgov.com/Click2GovCX/index.html. The City water-payment page redirects users to Click2Gov.
Can I pay without creating an online account?
Yes. Click2Gov offers a one-time payment route. You need the account number located on your utility bill.
What is the Laredo Utilities office address?
Laredo Utilities lists 1102 Bob Bullock Loop, Laredo, Texas 78043, with hours Monday-Friday, 8 AM-5 PM.
What should I do if I received a disconnect notice?
Call 956-727-6402 before paying and ask which payment method protects service today. If already disconnected, use the official Reconnection Request form after meeting payment requirements.
How do I start water service in Laredo?
Use the official Utilities Application form on the Laredo Utilities Forms page. Prepare ID, service address, move-in/start date, and property/lease information.
How do I stop water service or close my account?
Use the official Request to Terminate Account form. Prepare account number, service address, stop date, forwarding address, and contact information.
How can I check if my high bill is caused by a leak?
Turn off all water, read the meter, wait about 20 minutes, and recheck. If usage or flow continues while all water is off, you may have a leak.
Where is my water meter?
Laredo Utilities says most residential meters are near the curb or sidewalk, usually in front or back of the house, under a metal lid marked Water Meter or City of Laredo Water Meter.
Where can I find Laredo water and sewer rates?
Use the official Water & Sewer Rates page. The current online rate page lists rates effective 10-01-2025 and says rates may change by fiscal-year ordinance.
Does Laredo Utilities have a water outage map?
Yes. Laredo Utilities links an official ArcGIS Laredo Water System Outage Map for active water-system outage information.
Where can I find Laredo’s water quality report?
Use the official Water Quality page. It links the Consumer Confidence Report in English and Spanish.
Does Laredo have a toilet rebate program?
Yes. Laredo Utilities lists a high-efficiency toilet rebate program for qualifying residential customers with active accounts in good standing and eligible older homes.
Is this the official Laredo Utilities website?
No. This is an informational guide. Confirm live balance, notices, fees, due dates, emergency instructions, and service status with official Laredo Utilities or City of Laredo sources.
30-Second Laredo Utilities Checklist
Pay/login: Click2Gov → account number from bill → payment proof → confirmation number.
Customer service: 956-727-6402, Monday-Friday, 8 AM-5 PM.
Emergency: 956-721-2010 for 24/7 urgent water issues.
Moving: Utilities Application to start; Request to Terminate Account to stop.
High bill: bill graph → meter test → toilets → irrigation → leak proof → call with account number.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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