Texarkana Water Utilities Help Desk for Fast Bill, Login and Service Answers
Use this guide when you need the right TWU link, the right phone number, the right office, or the exact details to prepare before you pay, start service, report a leak, question a high bill, or sign up for alerts.
Quick Answer: What Do You Need From TWU?
Intent |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in |
User name/password, account number, service address, payment method. |
The portal shows login, password reset, Quick Pay, Make a Payment, registration, and account history options. |
|
Pay by phone |
Account number, balance, card/check details. |
Credit/debit card payments carry a third-party processing fee. |
|
Ask about account, connect or disconnect |
903-798-3800 / Customer Service option 3 |
Account number, service address, ID, lease or proof of purchase if starting service. |
Phones can have longer waits at the beginning of the month and lunch times. |
Report water main leak, sewer backup or hydrant leak |
903-798-3880 during business hours |
Address, cross street, issue type, when it started, photos if safe. |
Operations handles water main leaks, sewer backups, hydrant leaks and manhole inquiries. |
After-hours water turn-off or sewer overflow |
Exact location, active leak/overflow details, access issues. |
Use this for after-business-hours emergency only, not normal billing questions. |
|
Start service |
18+ applicant, online application, government ID, lease or proof of purchase. |
Same-day service is offered if requirements and payment are processed by 3:00 PM. |
|
Get outage / boil water texts |
Text alerts to 903-403-8779 |
Use the phone that should receive messages. |
Text STOP to opt out, HELP for help, and remove alerts to remove that keyword only. |
2026 office note: TWU announced that effective Monday, March 16, 2026, Customer Service is closed for lunch from 11:00 AM to 12:00 PM. Cashiers remain open for lobby/drive-thru payments during that hour.
Official Contacts, Office, Hours and Department Routing
Main TWU Office
Texarkana Water Utilities
801 Wood Street
Texarkana, TX 75501
Main phone: 903-798-3800
Walk-in / Drive-thru Hours
Lobby: Monday-Friday, 8:00 AM-5:00 PM
Drive-thru: Monday-Friday, 7:30 AM-5:00 PM
Local Service Context
TWU serves a two-state area with rate pages for Texarkana, Texas; Texarkana, Arkansas & Mandeville; Leary; Miller County PWA; and Union.
Department / issue |
Number |
Use for |
|---|---|---|
Customer Service | 903-798-3800 Option 3 | Account inquiries, disconnect/connect service, billing, payment questions. |
Water / sewer problems | Water main leaks, sewer backups, fire hydrant leaks, manhole inquiries, emergency service during business hours. | |
After-hours emergency | Emergency water turn-off, sewer overflow, urgent after-hours leak. | |
Engineering | Water/sewer availability, meter/design inquiries, irrigation or sprinkler meter information. | |
GIS | Maps and mapping questions. | |
Environmental | Backflow testing, pretreatment, grease trap, waste cooking oil, transporter inquiries. | |
Water Treatment Plant | Well water testing, taste, odor, water color, treatment tours. | |
Wastewater Treatment Plant | Wastewater treatment tours and plant-related questions. | |
Report a Problem | General problem reporting and speaker/presentation routing. |
Pay, Log In, Quick Pay or Reset Password
Pay online
Use login, registration, Quick Pay, Make a Payment, or Account History.
Card fee
2.5% on transactions of $75.01 or more.
$1.95 processing fee under $75.00.
ACH draft
Free monthly bank draft from checking or savings on the bill due date.
You still receive a bill before the draft.
Payment method |
Official detail |
Best for |
What to save |
|---|---|---|---|
Online portal |
payments.txkusa.org supports login, register, reset password, Quick Pay and Make a Payment. |
Fast online payment, account history, recurring account access. |
Confirmation number, date/time, amount, card/bank last four. |
Pay by phone |
Customers who prefer phone payment. |
Receipt/confirmation and the exact account paid. |
|
ACH / bank draft |
Free service; TWU drafts the bill amount from checking or savings on the due date. |
Customers who do not want to miss monthly due dates. |
ACH form, voided check or bank letterhead with routing/account information. |
Drive-thru |
801 Wood Street, Monday-Friday, 7:30 AM-5:00 PM. Cash, check, money order or cashier’s check accepted. |
In-person payment without full office visit. |
Receipt and staff/payment window confirmation. |
Drop box |
Behind 801 Wood Street in the alley between Martin Luther King Jr. Blvd. and West 9th Street. |
After-hours check/money order drop-off. |
Use your own envelope; payments after 5:00 PM post next business day. |
Official payment links:
Water or Sewer Emergency: Call This First
After-hours emergency
Emergency water turn-off, sewer overflow, urgent after-hours issue.
Business-hours field issue
Water main leak, meter leak, hydrant leak, sewer backup, clogged/overflowing wastewater main.
Problem | What to say | Have ready |
|---|---|---|
Water main leak | “Water is running/bubbling near [address/cross street].” | Exact location, visible damage, flow direction, when it started. |
Emergency water shutoff | “I need emergency water turn-off at [address].” | Address, access point, active leak location, whether anyone is inside. |
Sewer backup / overflow | “Sewage is backing up/overflowing at [location].” | Fixture affected, basement/floor drain/toilet, neighbors affected, safety risk. |
Hydrant or manhole issue | “There is a hydrant/manhole issue at [exact location].” | Street, nearest landmark, traffic/safety hazard. |
Boil water or outage alert | “I need to know whether my address is affected.” | Service address, phone for alerts, neighborhood name. |
Sewer safety: avoid contact with wastewater, stop using fixtures if the backup worsens, keep children and pets away, and take photos only when safe.
Start, Transfer or Restore Service
Who can apply?
- Applicant must be 18 or older.
- Complete the proper service application online.
- Provide government-issued photo ID.
- Provide lease if renting or proof of purchase if buying.
Same-day service
- Same-day service is offered if requirements and payment are processed by 3:00 PM.
- Email notice is sent advising request status.
- Commercial customers should call or email Customer Service for deposit inquiry.
Service forms
- Residential Service Application.
- Commercial Service Application.
- Fire Hydrant Meter Application.
- ACH / Autopay form.
Customer / area | Deposit rule shown by TWU | Useful note |
|---|---|---|
Texarkana, Arkansas residential | New customers: $100 deposit or qualifying letter of credit with no late payments in last 12 months. Previous customers: $100 or $200 depending on previous pay history. | Letter of credit may waive deposit if it meets TWU rule. |
Texarkana, Texas residential | New customers: $100 deposit or qualifying letter of credit with no late payments in last 12 months. Previous customers: $100 or $200 depending on previous pay history. | Bring ID and lease/proof of purchase. |
Texarkana commercial | Call or email Customer Service for deposit inquiry. | Business accounts may require separate review. |
Leary residential | $100 deposit; letter of credit not accepted. | Do not rely on prior utility letter to waive deposit. |
Miller County PWA residential | $250 deposit; letter of credit not accepted. | Confirm if your address is in Miller County PWA billing/rate area. |
Fees and Rates Searchers Usually Need Before Paying
TWU has separate rate pages by service area. Do not estimate a bill from the wrong city, state, or district page.
Texarkana, TX
Rate page includes inside/outside city residential and commercial water, sewer, irrigation, service fees and the Regional Water Treatment Fee.
Texarkana, AR & Mandeville
Rate page includes AR/Mandeville water, sewer, outside-city tax note and Federal Safe Drinking Water Act Compliance fee.
Leary
Rate page lists $100 deposit, $60 inspection fee, $35 turn on/off fee and minimum water/sewer charges.
Other districts
TWU also links Miller County PWA and Union rate pages.
Fee / rate item | Official amount shown | Why it matters |
|---|---|---|
Texarkana, TX account fee | $15.00 | Activate or discontinue an account. |
Texarkana, TX transfer fee | $20.00 | Transfer service from one address to another. |
Texarkana, TX returned check fee | $30.00 | Applies when payment is not honored by financial institution. |
Texarkana, TX non-pay service charge | $35.00 | Assessed if account is not paid by due date/time on second notice, whether or not service is physically turned off. |
Texarkana, TX after-hours service charge | $50.00 | Turn water on after regular business hours. |
Texarkana, TX regional water treatment fee | $5.16 per 1,000 gallons effective 10/1/25 | For Riverbend/new water treatment plant construction. |
TX inside city residential water | Infrastructure fee $1.50; 5/8" or 3/4" service fee $11.00; first 0-2,000 gallons $2.75 per 1,000 gallons. | Common starting estimate for city residential water bill. |
AR & Mandeville inside residential water | Effective 1/1/26: water service fee $0.40; infrastructure fee $1.00; 5/8" minimum 0-2,000 gallons $17.82. | Do not use TX rates for Arkansas or Mandeville accounts. |
AR outside city tax note | Arkansas outside city limits customers taxed by state at 7.75%. | Explains why outside-city AR bill may be higher. |
AR Safe Drinking Water fee | $0.40 per connection per month. | Federal Safe Drinking Water Act Compliance charge for Arkansas customers. |
High Bill, Leak Credit, Pool Filling and Sewer Questions
High bill reason
TWU says your bill is based on water passing through the meter, whether used or wasted. Common causes include internal plumbing problems and malfunctioning irrigation systems.
Water loss credit
TWU says credit may be available with valid proof of repair. Sewer discount may apply if the loss was not caused by toilet, sink or bathtub issue.
Pool allowance
TWU FAQ says there is no pool allowance when filling a pool.
Check | TWU guidance | Action |
|---|---|---|
Toilet | If you jiggle the handle to stop running, hear hissing, or it refills on its own, there may be a toilet issue. | Use dye tablets or colored liquid in the tank; do not flush. If color appears in bowl after several minutes, water is being lost. |
Sinks | Place an empty container under the faucet without turning it on. | If water is in the container after 30 minutes, there is an issue. |
Hot water tank | Check top of tank, pressure relief valve, drain valve and discharge pipe. | Look for moisture, drips, active leak, or staining. |
Irrigation system | Malfunctioning irrigation is a common high-bill cause. | Check sprinkler zones, timers, broken heads, wet spots and separate irrigation meter questions. |
Sewer bill | Residential sewer charge is based on water usage. | Higher water usage can raise wastewater charge because wastewater must be cleaned before discharge. |
Water turned off | May be non-payment/bad check, no active account, construction/repair nearby, or other area work. | If tenant, first check with apartment manager or owner; then call TWU if still unclear. |
Alerts, Boil Notices, Meter Replacement and Service Line Inventory
Text alerts
- Text alerts to 903-403-8779.
- Used for water outages and boil water notices.
- Text STOP to leave all messages.
- Text HELP for instructions.
- Frequency may be up to 10 messages a month.
Lead / service line inventory
- Initial inventory submitted October 16, 2024.
- TWU inventory covers more than 29,594 service lines.
- Unknown service-line follow-up began January 2025.
- Finalizing inventory runs toward October 1, 2027.
Meter replacement notice
- US Bronco Services, Inc. is listed as subcontractor for Johnson Controls.
- Crews display “US Bronco Services, Inc Contractor for Texarkana Water Utilities.”
- Temporary air or discoloration may occur.
- Run bathtub or sink faucet for 30 seconds if that occurs.
Lead-line note: TWU says copper water lines have been used for the utility-side service line from water main to meter since June 1982, and it had not identified active lead service lines, but older pre-June-1982 locations may still need investigation.
Engineering, Irrigation Meter, Water/Sewer Availability and GIS
Question | Official answer / route | Useful prep |
|---|---|---|
Can domestic and fire lines be combined? | TWU FAQ says no. | Ask Engineering before design or permit work. |
How do I apply for a domestic meter? | After obtaining a 911 address from the respective City Hall, contact Engineering at 903-798-3829. | 911 address, site plan, property details. |
How do I apply for irrigation meter? | TWU allows a separate sprinkler meter; contact Engineering at 903-798-3829. | Address, irrigation plan, meter size question. |
Is separate irrigation meter allowed? | Yes, minimum 1 inch. | Ask whether it saves money for your usage pattern. |
Water/sewer availability sheet | Contact Engineering with address; TWU fills out the form and emails/faxes it to the respective City Hall. | Exact property address, city, contact email/fax. |
GIS maps | GIS number is 903-798-3835. | Parcel/address, nearest streets, project purpose. |
Texarkana Water Utilities Map and Local Office Directions
Location / route | Address or instruction | Use for |
|---|---|---|
Main TWU office | 801 Wood Street, Texarkana, TX 75501 | Main office, lobby, drive-thru, customer service, payment questions. |
Drive-thru | 801 Wood Street; Monday-Friday 7:30 AM-5:00 PM | Cash, check, money order or cashier’s check payments. |
Payment drop box | Alley between Martin Luther King Jr. Blvd. and West 9th Street behind 801 Wood Street; turn right into alley from MLK Jr. Blvd.; box is by electric pole on driver’s side. | Drop off check/money order; final collection 5:00 PM each business day. |
Water treatment plant / well testing | Contact Water Treatment Plant at 903-798-3850. | Well water testing, taste/odor/color questions. |
Texarkana Water Utilities FAQ
What is the Texarkana Water Utilities phone number?
The main phone number is 903-798-3800. Customer Service account inquiries/connect/disconnect are listed under option 3. Operations water/sewer problems are 903-798-3880, and after-hours emergency is 903-798-3850.
Where is the Texarkana Water Utilities office?
The main office is at 801 Wood Street, Texarkana, TX 75501. The drive-thru is also at 801 Wood Street.
How do I pay my TWU bill online?
Use the Customer Web Portal at payments.txkusa.org. The portal includes login, registration, password reset, Quick Pay, Make a Payment, and account history options.
What is the Texarkana Water Utilities Pay-by-Phone number?
The official payment page lists Pay by Phone at 1-844-813-4729.
Is there a card payment fee?
Yes. TWU lists a 2.5% processing fee for credit/debit card payments of $75.01 or more and a $1.95 processing fee for payments under $75.00.
Where is the TWU payment drop box?
The drop box is in the alley between Martin Luther King Jr. Blvd. and West 9th Street behind the main office at 801 Wood Street. Final collection is 5:00 PM each business day; items placed after 5:00 PM post next business day.
What do I need to start water service?
The applicant must be 18 or older, complete the proper online application, provide government-issued photo ID, and provide a lease agreement if renting or proof of purchase if buying.
Can I get same-day service?
TWU says same-day service is offered if all requirements and payment are processed by 3:00 PM.
Why is my TWU water bill high?
TWU says the bill is based on water passing through the meter, whether used or wasted. Common causes include internal plumbing problems and malfunctioning irrigation systems.
Does TWU offer a pool allowance?
No. TWU’s FAQ says it does not offer a pool allowance when filling a pool.
30-Second TWU Checklist
Pay: open payments.txkusa.org, confirm account, check fee, save confirmation.
Call: Customer Service 903-798-3800; Operations 903-798-3880; after-hours emergency 903-798-3850.
Visit: 801 Wood Street, Texarkana, TX 75501. Lobby 8 AM-5 PM; drive-thru 7:30 AM-5 PM.
Start service: application + ID + lease/proof of purchase + deposit/payment before 3 PM for same-day possibility.
High bill: check toilets, sinks, water heater, irrigation, proof of repair, and sewer adjustment eligibility.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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