Lawrence Water Utilities 2026: Bill Pay, Login & Phone

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Lawrence KS Water Utilities 2026 • bill pay • login • phone • MyMeter • H2O Smart

Lawrence Water Help Desk: Pay, Log In, Call, Start Service or Fix a High Bill

Use this guide as a practical City of Lawrence Utility Billing desk. Pay online, register for MyMeter, make a one-time payment, call the correct phone number, start, stop or transfer service, restore water after disconnection, understand 2026 water and sewer rates, request a payment arrangement, review leak-adjustment rules, and check Lawrence water-quality reports.

Pay / Login Call 785-832-7878 Restore Service Map & Office

Start Here: Choose the Exact Lawrence Utility Task

A City of Lawrence utility bill can include water, sanitary sewer, solid waste, stormwater and other City utility charges. Use the correct route below so a payment, service request, leak question or emergency does not get delayed.

Utility Billing785-832-7878
Emailutilitybilling@lawrenceks.gov
After-hours Water785-832-7800
Office6 E. 6th St.
Need
Best official route
Prepare first
Do not miss
Pay online or log in
City of Lawrence Utility Billing Portal / MyMeter
Billing ZIP code, name exactly as shown on bill, Customer-Account number, email and password.
Customer number is seven digits and account number is six digits. Use the full Customer-Account format.
Pay once without registering
Open the portal and choose the Pay My Bill / Pay Now route.
Customer number, account number, billing ZIP and payment method.
The City says there are no fees for listed utility payment methods.
Pay by phone
785-832-7878, Option 1; payment page also lists an automated phone route.
Customer number first, account number after the dash, and billing ZIP if paying by eCheck.
If a bill or payment page shows a different automated payment number, verify with 785-832-7878 before paying.
Billing, balance, disconnect date, history or account help
785-832-7878 or utilitybilling@lawrenceks.gov
Account number, service address, bill date, notice, payment confirmation.
Utility Billing customer service hours are Monday-Friday, 8 AM-5 PM.
Start, stop or transfer service
Service Request form
Name, DOB, phone, driver’s license, SSN or Federal Tax ID, email, current photo ID if not owner.
Customer remains responsible until a properly completed stop/transfer request is received and completed.
Water disconnected for nonpayment
Restore Service form after paying through approved fast route.
All past-due bills, reconnection fees, unpaid deposits and confirmation proof.
Do not use mail, drop box or third-party processor if already disconnected because processing may take days.
Water emergency after hours or weekend
785-832-7800
Address, cross street, whether water is gushing, no-water issue, or sewer/stormwater problem.
For billing/payment problems, use Utility Billing, not the emergency operations line.
Solid waste or recycling issue
Solid Waste: 785-832-3032; Recycling: 785-832-3030
Cart size, missed collection detail, address and bill line item.
Trash and recycling charges may be on the utility bill, but service questions go to Solid Waste/Recycling.

Fastest restore tip: if service is already disconnected, pay online, by phone, or at City Hall, then submit the restore request. The City says it does not accept payments at the door to restore service, and late-afternoon restore requests may not be completed until the next business day.

Official Phone, Office, Hours and Local Routing

🏢

Utility Billing Office

City Hall, Ground Floor
6 East 6th Street
Lawrence, KS 66044

Phone: 785-832-7878
Email: utilitybilling@lawrenceks.gov

🕒

Customer Service Hours

Monday-Friday: 8:00 AM-5:00 PM

Use this office for bill payment, customer service, start/stop/transfer, delinquency, deposits, payment arrangements and account records.

🚨

Water / Sewer / Stormwater Operations

Water after-hours/weekend emergency: 785-832-7800

Water, sewer and stormwater non-billing questions: 785-832-7800

Question type
Correct route
Why this matters
Bill payment, login, Auto Pay, balance, disconnect date, payment arrangement
785-832-7878 / utilitybilling@lawrenceks.gov
Utility Billing handles statements, customer inquiries and collection of water, sewer, trash, stormwater and other utility charges.
Online account issue
MyMeter portal + Utility Billing customer service
You may need billing ZIP, exact name on bill and Customer-Account number to register.
Water emergency outside business hours
785-832-7800
Use for urgent field issues, not ordinary bill-payment questions.
Water, sewer or stormwater non-billing problem
785-832-7800
Operations can route non-bill problems such as water, sewer and stormwater system concerns.
Solid waste
785-832-3032
Use for trash cart, collection or solid-waste service questions.
Recycling
785-832-3030
Use for recycling collection, drop-off or program questions.

Bill Pay, Login, One-Time Payment, Auto Pay and No-Fee Options

Online portal

Use utilitybilling.lawrenceks.gov to pay, view usage, manage bill delivery and use account tools.

Pay Now

Use one-time payment if you do not want to register for a full online account.

Auto Pay

Register for the portal to set up and manage Auto Pay using card or bank draft.

No fees

The City says no fees are incurred for its listed utility payment methods.

Open the official portal

Go to utilitybilling.lawrenceks.gov. Confirm the page says City of Lawrence Utility Billing Portal or MyMeter before entering account information.

Register correctly

Use billing ZIP code, name exactly as it appears on the statement, Customer-Account number, email and password. Your customer number is seven digits and account number is six digits.

Choose payment method

The City accepts Visa, Discover, MasterCard, American Express, eCheck, PayPal, PayPal Credit, Venmo and Amazon Pay through listed utility payment routes.

Save proof

Save confirmation number, date, amount, payment method and account number. This is especially important near due date or restore deadline.

Payment method
Official detail
Best for
Watch out
Online MyMeter / customer portal
Pay online, register, manage Auto Pay, view bills and usage, set paperless billing.
Most customers, especially those wanting alerts and usage data.
Use correct Customer-Account number and billing ZIP.
One-time Pay Now
Available if you prefer not to register.
Fast one-time payment.
Confirm the account shown belongs to your service address before submitting.
Phone payment
Use 785-832-7878, Option 1, or the automated payment number printed/listed by the City.
Payment without website login.
Enter customer number first, then account number after the dash.
Mail
Use the return envelope and payment coupon, or mail to P.O. Box 1757, Lawrence, KS 66044-8757.
Routine payments with enough time.
Mailed bills may take up to three business days to process; bills count paid when processed, not mailed.
Drop box
East of City Hall between Riverfront Plaza and City Hall.
Check or money-order drop-off.
Allow two full business days. Do not leave cash in drop box.
In person
Utility Billing Service Counter, ground floor of City Hall, 6 E. 6th St.
Cash payment, delinquency, restore, account documents, payment proof.
Payments must be received by 5 PM on due date to avoid late/reconnection fees.
Auto Pay
Set up and manage through the online customer portal.
Customers who want automatic payment on due date.
When moving, verify Auto Pay on the old and new account rather than assuming it transfers.
Payment-posting script: “My Lawrence utility account is [Customer-Account number] at [service address]. I paid [amount] on [date/time] by [portal / phone / in person / mail / drop box / Auto Pay]. Confirmation number is [number]. Has it posted, and is anything still due before late fee or disconnection?”

Official payment links:

Pay / Login Portal Payment Options MyMeter Instructions utilitybilling@lawrenceks.gov

Start, Stop, Transfer, Deposit and Move-Out Rules

Start service checklist

  • Name.
  • Social Security Number or Federal Tax ID for commercial accounts.
  • Date of birth.
  • Working phone number.
  • Driver’s license number.
  • Email address, strongly encouraged.
  • Current photo ID if not the property owner.

Deposits

  • Residential renters: $40 deposit.
  • Multi-family: number of units multiplied by $40.
  • Commercial: $40 or average highest three months of similar/previous business, whichever is larger.
  • Deposits may be billed in two equal installments unless account history requires upfront payment.
  • Deposit interest follows Kansas Corporation Commission rate.

Stop / transfer rules

  • You remain responsible until the stop/transfer request is properly received and completed.
  • Property owner is responsible for consumption and base fees on inactive accounts.
  • Past-due balances from previous accounts must be paid before starting a new account.
  • Multiple tenants at an address must all clear past-due balances before service begins.
  • Move requests should be submitted in advance of move date.

Vacant-property tip: if you notify Utility Billing at least three business days in advance, water can be shut off and solid waste charges suspended. The policy page lists a $50 charge for this request, and minimum water/sewer base fees continue while a meter remains on the premises.

Moving situation
Correct route
Practical next action
New residential customer
Start, Stop, or Transfer Utility Service form.
Submit details and watch for confirmation email 3-5 days before requested service date.
Commercial account
Commercial Service Initiation Form PDF to utilitybilling@lawrenceks.gov.
Use legal business/Federal Tax ID details and ask about commercial deposit.
Moving out
Stop or transfer request online or by phone.
Give move date and forwarding information. Keep final bill and confirmation.
Tenant disconnected and moved out
Property owner may establish service after written confirmation tenant no longer resides there.
Send confirmation by email, U.S. Mail or in person to Utility Billing.
Demolition/remodel with no need for meter
Request meter pull.
If no active demolition permit is on file, a $50 service fee may apply before meter removal.
Start / Stop / Transfer Start Service Terms Policies and Procedures Charges and Fees

2026 Water, Sewer, Stormwater, Trash and Utility Fees

Effective date

Water and sewer rates are effective January 1, 2026.

Common water base

5/8" or 3/4" meter: $5.75 inside city / $6.30 outside city.

Residential water

Inside-city residential tiers: $11.18, $12.30, $12.86 per 1,000 gallons.

Sewer base

All meter sizes: $19.10 inside city / $21.00 outside city monthly.

2026 charge / fee
Official amount or rule
What it means for users
Residential water Block 1
$11.18 inside city / $12.30 outside city per 1,000 gallons.
Usage up to 125% of the customer’s Winter Quarter Average.
Residential water Block 2
$12.30 inside city / $13.53 outside city per 1,000 gallons.
Usage above 125% through 200% of Winter Quarter Average.
Residential water Block 3
$12.86 inside city / $14.15 outside city per 1,000 gallons.
Usage above 200% of Winter Quarter Average; check irrigation, leaks and outdoor use.
Multifamily water volume
$9.17 inside city / $10.09 outside city per 1,000 gallons.
Applies to multifamily customer class.
Commercial water volume
$10.44 inside city / $11.49 outside city per 1,000 gallons.
Business accounts should use customer-class rate, not residential block math.
Irrigation water
$12.86 inside city / $14.15 outside city per 1,000 gallons.
Irrigation can quickly raise water bill.
Water monthly service charge, 5/8" or 3/4"
$5.75 inside city / $6.30 outside city.
Common fixed water base charge.
State Water Protection Act fee
$0.032 per 1,000 gallons used.
Small state water fee on water usage.
Sewer volume charge
$13.35 inside city / $17.36 outside city per 1,000 gallons.
Residential sewer charges use winter-quarter logic; non-residential billed monthly water use.
Sewer monthly service charge
$19.10 inside city / $21.00 outside city for all meter sizes.
Base sewer charge appears even when usage is low.
Stormwater ERU rate
$10.71 per ERU; 1 ERU equals 2,800 square feet of impervious surface.
2026 stormwater charges are based on impervious area, not water consumption.
Single-family stormwater tiers
$6.43, $8.57, $10.71, $13.39 or $18.21 depending on measured impervious area tier.
Use stormwater ERU map if the fee seems wrong.
Residential trash cart
35 gal $22.09; 65 gal $24.01; 95 gal $26.55.
Solid waste may be one reason a utility bill is higher than “water only.”
Late charge
2% after due date.
Payment must be received by Utility Billing by 5 PM on due date.
Collection trip / reconnection
$25 trip charge; if water is turned off, reconnection charge is an additional $25.
Ask whether these charges are already included before paying a disconnected account.
Returned payment
$25 fee plus applicable late penalties.
Two returned payments within one year can block that payment type for future payments.

Bill-reading shortcut: Lawrence bills water and sewer volume in hundred-gallon units on the utility bill, while rate tables are shown per 1,000 gallons. Ten hundred-gallon units equal 1,000 gallons.

2026 Utility Rates Bill Estimator Stormwater Rates Charges and Fees

Late Bill, Restore Service, Payment Arrangement and Disconnection

Late and disconnection rules

  • Bills are prepared monthly and due 20 days from billing date.
  • A 2% late fee applies if payment is not received by due date.
  • Accounts not paid within 40 days are subject to disconnection.
  • A disconnect notice appears with the bill if account is past due.
  • Returned payments add $25 fee and may trigger collection procedures.

Restore service

  • Pay all past-due bills, reconnection fees and unpaid deposits.
  • Use City Hall, portal or 785-832-7878 Option 1.
  • Submit restore request after payment.
  • Payments are not accepted at the door for restore service.
  • Late-afternoon requests may restore next business day afternoon.

Payment arrangement

  • Customer must be two months or more past due.
  • Past-due balance must be $150 or more.
  • No previous City payment arrangement in last 12 months.
  • 50% of total balance required upfront.
  • Maximum arrangement period is three months.
  • Allow three business days for review.
Past-due script: “My Lawrence utility account is [Customer-Account number]. I received a disconnect notice. What exact amount must be paid today, are the trip/reconnection fees already included, do I qualify for a payment arrangement, and which payment method will post fastest?”

Restore warning: do not rely on mail, drop box or third-party processing after water has already been disconnected. The City says those routes can take several days, which can delay restoration.

About Restoring Service Restore Service Form Payment Arrangement Call Utility Billing

MyMeter, H2O Smart, High Bill, Leak Alerts and Leak Adjustment

Hourly usage

MyMeter lets customers view hourly, daily and weekly meter reads after login.

Leak alerts

Add a Water Detection Alert in the portal so continuous usage or running-toilet patterns can trigger an email alert.

Leak adjustment

Claims must be submitted within 90 days of the leak event, and only one leak event per year will be considered.

High-bill check
What to look for
What to prepare before calling
Hourly MyMeter usage
Continuous use overnight, sudden daily increase, usage on days nobody was home.
Screenshots of hourly/daily use, date range, bill period.
Toilet leak
Running toilet, tank refill sound, continuous overnight use in portal.
Repair date, receipt and notes on flapper/fill valve repair.
Exterior or hidden leak
Leak between City meter and structure, wet yard, service-line repair, hidden plumbing break.
Plumber invoice, repair proof, statement describing where leak occurred.
Irrigation usage
Outdoor irrigation can push residential usage into higher blocks.
Controller schedule, dates watered, rain sensor status.
New resident without winter-quarter average
Residential sewer may use monthly water until WQA is established.
Ask Utility Billing about non-sewered water use adjustment if irrigating.
Estimated meter read
Estimated bills may show an “E” and are reconciled on next read.
Bill copy and MyMeter usage if available.
Leak adjustment eligibility
Usage must return to normal and documentation is required.
Signed Leak Adjustment Request Form, proof of repair and leak description.
What is not adjusted
No water adjustment for irrigation-system leaks or excess usage related to negligence.
Ask whether sewer or payment plan options are still available.
Payment plan after leak
If balance after leak is greater than $50, a payment plan up to three months may be arranged.
Call before due date and submit leak documentation quickly.
Leak-adjustment script: “My Lawrence account is [Customer-Account number]. My usage rose from [old units] to [new units]. I found a leak at [location], repaired it on [date], and have [invoice/photos]. Usage has returned to normal. Please send the leak adjustment form and tell me whether a payment plan is available while the review is pending.”
MyMeter Guide View Usage / Alerts H2O Smart Leak Policy

Low-Income Elderly Rate, Utility Assistance Donation and Levelized Billing

Low-income elderly rate

Qualified elderly residents may receive reduced water, sanitary sewer and sanitation charges. Approved customers pay 35% of the regular monthly residential water, sewer and sanitation charge.

2026 income limits

For 2026, the City lists income under $17,215 for an individual, or under $23,265 for head-of-household filing status.

Levelized Billing

Levelized Billing uses a rolling 12-month average. Eligibility requires 12 months at current location, current account and Auto Pay.

Help route
Who it helps
Next action
Low-Income Elderly Utility Rate
Residents age 60 or older before Jan. 1 of the year who meet income limits.
Complete application, include verification and mail/deliver to Utility Billing at City Hall.
Annual renewal
Customers already on reduced rate.
Submit renewal annually. Policy page says renewals are due each year by April 15.
Levelized Billing
Customers who want less month-to-month bill fluctuation, especially summer irrigation users.
Contact Utility Billing after 12 months at current location, current account, and Auto Pay setup.
Payment arrangement
Customers two months or more past due with $150+ balance and no arrangement in prior 12 months.
Pay 50% upfront and submit request; allow three business days for review.
Donate to assistance
Residents who want to help local people with low incomes avoid utility disconnections.
Use official City utility assistance donation form.
Low-Income Elderly Rate Donate to Utility Assistance Payment Arrangement Levelized Billing Info

Water Quality, Kansas River, Clinton Lake, Lead Inventory and Wastewater

Water sources

The 2025 Consumer Confidence Report says Lawrence’s major surface water sources are the Kansas River and Clinton Lake, with occasional water from six groundwater wells.

Water quality statement

The 2025 CCR says Lawrence water consistently met or exceeded federal and state safe-drinking-water standards and had no 2024 violations or action-level exceedances.

Water-quality division

The Water Quality Division monitors drinking water under the Safe Drinking Water Act and city discharges under the Clean Water Act.

Water / sewer topic
Official detail
User action
Annual CCR
Municipal Services & Operations Annual Reports page lists Consumer Confidence Reports.
Open latest CCR and share it with tenants, nursing homes, schools, businesses or others who may not get the bill.
Paper CCR
2025 CCR lists Joshua Toevs at 785-813-9305 for more information or paper copy.
Call if a paper report is needed.
Lead and copper
CCR says Lawrence conducts tap sampling every three years and uses pH adjustment, alkalinity adjustment and corrosion inhibitor addition for corrosion control.
Check lead service line inventory and flush cold water if concerned about older plumbing.
Lead service line inventory
CCR says a lead service line inventory has been prepared and is viewable online.
Use the City’s lead awareness / map route before buying, renovating or replacing service lines.
Taste and odor
CCR says taste/odor can come from disinfectant, groundwater hydrogen sulfide or algae/fungi/bacteria in surface water sources.
If sudden, persistent or paired with pressure/no-water, report it to the City.
Water treatment
City treats source water by removing contaminants and disinfecting to protect against microbial contaminants.
Use CCR for health/regulatory data and call MSO for water-quality concern.
Wastewater system
Wastewater page describes a gravity-fed system with hundreds of miles of sewer mains, manholes and lift stations.
Report sewer issues through operations route, not billing email alone.
Stormwater charge
Stormwater rate is based on impervious area and ERUs, not water usage.
Use stormwater ERU map if stormwater fee seems incorrect.
Annual Reports / CCRs Water Quality Division Lead Awareness Water Treatment & Distribution Wastewater Collection & Treatment

Water Conservation, Stormwater and Drainage Issues

Use MyMeter first

Hourly usage helps separate a true leak from a one-time event such as lawn watering, guests, filling containers or appliance use.

Outdoor water

High summer water use may place residential customers into Block 2 or Block 3 under the Individual Inclining Block Rate method.

Stormwater

Stormwater charges fund drainage infrastructure and are based on impervious area. They do not go down when water use goes down.

Issue
What to check
Next action
Summer bill spike
Compare usage to Winter Quarter Average and check if usage crossed 125% or 200% of WQA.
Adjust irrigation schedule, check for toilet leak and set MyMeter leak alerts.
Stormwater fee increase
Impervious-area tier or ERU calculation.
Open the Stormwater ERU Rate Calculation Map and verify parcel details.
Drainage onto property
Stormwater FAQ says some grading/drainage disputes may require property-owner cooperation or civil remedies.
Ask neighbor/property owner first; report public system problem if a city inlet/pipe is involved.
Leaves, grass or pollutants in street
Storm drains flow to streams, lakes and the Kansas River untreated.
Keep leaves, grass clippings and chemicals out of streets and storm drains.
Cross connection / backflow
Water Quality page links Cross Connection Control Program.
Use approved backflow prevention where required and respond to test notices.
Water Conservation Stormwater Rates Cross Connection Links

Google Map: Lawrence Utility Billing Office

Use this map for City Hall at 6 East 6th Street. Utility Billing is on the ground floor, and the drop box is east of City Hall between Riverfront Plaza and City Hall.

Location / route
Address / contact
Use for
Utility Billing Service Counter
City Hall ground floor, 6 E. 6th Street, Lawrence, KS 66044
In-person utility payments, account help, service requests, deposits and restore/payment proof.
Utility Billing phone
785-832-7878
Billing questions, account info, payment by phone, disconnect dates, service setup and restore routing.
Utility Billing email
utilitybilling@lawrenceks.gov
Non-urgent billing questions, levelized billing, service documents, leak forms and account follow-up.
Payment mailing address
P.O. Box 1757, Lawrence, KS 66044-8757
Mailed payments when no payment coupon/return envelope is available.
Drop box
East of City Hall between Riverfront Plaza and City Hall
Check/money-order drop-off; no cash; allow two full business days.
Water after-hours/weekend emergency
785-832-7800
Urgent water issue after office hours, weekend water emergency or non-bill field problem.
City Hall general
785-832-3000 / cityhall@lawrenceks.gov
General City routing, not the fastest utility-billing route.

Lawrence Water Utilities FAQ

What is the Lawrence Water Utilities phone number?

Call City of Lawrence Utility Billing at 785-832-7878 for water bill, payment, login, service start/stop, restore, payment arrangement and account questions.

Where do I pay my Lawrence water bill online?

Use the official City of Lawrence Utility Billing Portal at utilitybilling.lawrenceks.gov. You can register for MyMeter or use the Pay My Bill / Pay Now option for a one-time payment.

What do I need to register for MyMeter?

Have your billing ZIP code, name exactly as shown on the bill, Customer-Account number, email address and password. The customer number is seven digits and the account number is six digits.

How do I pay my Lawrence utility bill by phone?

Call 785-832-7878 and choose Option 1 for the payment route. Have your customer number, account number and billing ZIP code ready.

What is the Lawrence Utility Billing office address?

Utility Billing is on the ground floor of City Hall at 6 East 6th Street, Lawrence, KS 66044.

What are Lawrence Utility Billing customer service hours?

Utility Billing customer service hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding holidays.

What happens if my Lawrence utility bill is late?

A 2% late charge applies after the due date. Water service is subject to disconnection 20 days after the bill is due, and accounts not paid within 40 days are subject to disconnection under the policy page.

How do I restore disconnected Lawrence water service?

Pay all past-due bills, reconnection fees and unpaid deposits through City Hall, the portal or 785-832-7878 Option 1, then submit the Restore Service form. Do not use mail or the drop box if already disconnected because processing can take days.

Can Lawrence adjust my bill for a leak?

Possibly. Leak adjustment claims must be submitted within 90 days of the leak event, only one leak event per year is considered, usage must return to normal, and proof of repair with a signed leak adjustment form is required.

What are the 2026 residential water rates in Lawrence?

Inside-city residential water rates are $11.18, $12.30 and $12.86 per 1,000 gallons by usage block. Outside-city residential water rates are $12.30, $13.53 and $14.15 per 1,000 gallons by block.

30-Second Lawrence Water Checklist

Pay/login: use utilitybilling.lawrenceks.gov; register with billing ZIP, exact bill name and Customer-Account number, or use Pay Now for one-time payment.

Call: Utility Billing 785-832-7878; phone payment route is Option 1; after-hours/weekend water emergency is 785-832-7800.

Office: City Hall ground floor, 6 E. 6th Street; in-person service is Monday-Friday 8 AM-5 PM.

2026 rates: residential water rates begin at $11.18 per 1,000 gallons inside city; 5/8" or 3/4" base is $5.75 inside city; sewer base is $19.10 inside city.

High bill: check MyMeter hourly use, Winter Quarter Average, irrigation, toilets, hidden leaks, estimated reads and leak-adjustment documentation before paying late.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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