Cape Girardeau Water Utility 2026: Bill Pay, Login & Phone

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Cape Girardeau • water sewer trash bill • login • phone • emergency water leak

Cape Girardeau Water Utility Help: Pay, Log In, Call, Start Service or Report a Leak

Use this guide as a practical help desk for City of Cape Girardeau water, sewer and trash billing. It covers the official payment portal, account number/CID, fees, phone numbers, disconnect rules, new/transfer service, emergency water-main reporting, boil-water alerts, rates and the Osage Center office map.

Pay / Login Online Call Billing: 573-339-6322 Water Emergency Office Map

Quick Answer: Cape Girardeau Utility Contacts

Billing office573-339-6322
Office1625 North Kingshighway
Weekday water emergency573-339-6357
After-hours emergency573-334-6747
Need
Use this official route
Have ready
Do not miss
Pay online or log in
Cape Girardeau Munis Self Service / Tyler Payments
Account number and CID from the top-center of your utility bill.
Eight digits before the dash are the account number; five digits after the dash are the CID.
Billing, phone payment, bill questions
573-339-6322
Bill, account number, CID, service address, payment proof.
Phone payments use Tyler Payments/Chase and have card service fees.
In-person payment / office visit
Utility Billing Office at Osage Center, 1625 North Kingshighway.
Bill/payment stub, ID if needed, payment method, disconnect notice if any.
Hours are Monday-Friday, 7:30 AM-4:30 PM.
Drop box
Osage Center drop box under the porch awning.
Payment stub or account number, check/money order.
Drop box is available 24/7 and checked business days at 8 AM. Do not use it for last-minute disconnect protection.
Water leak / water main issue
573-339-6357 weekdays 7:30 AM-4 PM; after hours 573-334-6747.
Exact location, cross street, time started, water flow description.
Call. Do not rely on email for an active water leak or main break.
New or transfer service
Apply in person at Utility Billing Office.
Photo ID, lease if renter, business license if commercial, deposit or letter of credit, prior balance payment.
Canceling service may be done by phone or in person.

Disconnect warning: online payments made within two business days of the shutoff date do not prevent disconnection. If service is disconnected for non-payment, the City says reconnection is in-office only.

Official Cape Girardeau Utility Info Box

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Utility Billing Office

Address:
1625 North Kingshighway
Cape Girardeau, MO 63701

Phone: 573-339-6322
Fax: 573-339-6306
Email: customerservice@cityofcape.org

Hours: Monday-Friday, 7:30 AM-4:30 PM.

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What the office handles

The Utility Billing Office is responsible for water, sewer, recycling and trash billing and collection for residents, businesses and other governmental agencies.

Use this office for bill pay, account changes, payment posting, disconnection questions, deposits, and new/transfer service.

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Mailing payment

Mail with bill stub or account number:
Utility Billing Office
P.O. Box 617
Cape Girardeau, MO 63703-0617

Payment is applied when received, not by postmark date.

Contact / location
Official detail
Use for
Before contacting
Utility Billing Office
1625 North Kingshighway, Cape Girardeau, MO 63701; 573-339-6322.
Water/sewer/trash billing, payment, disconnect, deposits, new/transfer/cancel service.
Have account number, CID, service address and bill copy.
Billing email
customerservice@cityofcape.org
Non-urgent billing questions and documentation.
Do not email active water leaks or urgent shutoff deadlines.
Weekday water/sewer emergency
573-339-6357, weekdays 7:30 AM-4 PM; select extension 3.
Water leak, water main issue, urgent utility operations routing.
Give exact location and cross street.
After-hours emergency
573-334-6747, after 4 PM-7:30 AM, holidays and weekends.
After-hours water main issue, major leak, emergency routing.
Call immediately for active water in street or no-water issue.
Public Works
2007 Southern Expressway, Cape Girardeau, MO 63703; 573-339-6351; capepublicworks@cityofcape.org.
Water emergency resources, boil-water FAQ, public works questions.
For billing, use Utility Billing instead.

Pay or Log In: Exact Cape Girardeau Steps

Find account number and CID

The City explains that the account number is at the top-center of the bill. The eight digits before the dash are the account number; the five digits after the dash are the CID number.

Open the official payment portal

Use the City’s online payment route through Munis Self Service / Tyler Payments. Avoid ad-style payment pages that are not linked from the City website.

Check fees and posting

Credit/debit card payments have a 3.75% service fee with a $1.95 minimum. E-check is listed at $1.95 online. Payments are recorded against the utility account within 1-2 business days.

Save proof and call if urgent

Keep confirmation number, amount, date/time, method, screenshot and account/CID. If a disconnect notice exists, call 573-339-6322 before assuming the payment protects service.

Payment method
Official detail
Best for
Watch out
Online pay / login
Pay online through Munis Self Service / Tyler Payments.
Fast online bill payment and account access.
Credit/debit: 3.75% service fee, $1.95 minimum. E-check: $1.95.
AutoPay
Automatic monthly deduction from checking or savings at no additional charge.
Avoiding late bills.
AutoPay may take up to one billing cycle to enroll; debit/credit cards cannot be used for AutoPay.
E-bill
City utility bill can be emailed; payment options remain cash, check, phone, in-person or online.
Getting bill faster and reducing missed mail.
E-bill is separate from AutoPay. Enroll in both if wanted.
Pay by phone
Call 573-339-6322 during regular business hours.
Phone payment using Tyler Payments/Chase.
Card service fee applies; e-check is not allowed by phone.
Mail
Send payment with bill stub or account number to P.O. Box 617, Cape Girardeau, MO 63703-0617.
Normal bills with enough time before due date.
Payment applies when received, not postmark date.
In person
Utility Billing Office at Osage Center, 1625 North Kingshighway.
Cash, check, money order, or card payment; urgent account discussion.
Card payments in office have a 3.75% service fee with $1.95 minimum.
Drop box
Available 24/7 under the Osage Center porch awning; checked business days at 8 AM.
After-hours check or money order payment.
Not ideal for same-day disconnect protection.
Payment posting script: “I paid account [8-digit account number] / CID [5-digit CID] for [service address] on [date/time] by [method]. Confirmation number is [number]. Has it posted, is anything still due, and does this prevent disconnection?”

Official payment links:

Pay Bill Now Water/Sewer/Trash Billing AutoPay Registration E-Bill Registration

Disconnect, Delinquency and Reconnection Rules

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Late timing

Bills are due two weeks after mailing/emailing. Bills are considered delinquent after the third week, and a 10% penalty is added.

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Disconnect notice

A disconnect notice is sent when the account is two months in arrears and the third month’s bill is being generated.

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Reconnection in-office only

If disconnected for non-payment, the customer must go to the Utility Billing Office to pay appropriate fees. The City says utilities will not be reconnected by phone.

Disconnect issue
Official detail
What to do
Online payment near shutoff
Online payments for a disconnect notice must be completed at least two business days before the shutoff date.
Call before paying if the shutoff date is close.
Payment after Tuesday 4:30 PM before disconnection
Official policy notes payments by Tuesday at 4:30 PM before disconnection can continue to be paid by phone or online.
Confirm the exact date on your notice.
Payment in full or extension
Once a disconnect notice is issued, payment in full must be received or a pay agreement extension must be signed.
Ask if you can sign an extension before the deadline.
Water reconnection fees
Disconnected accounts may owe $21.75 disconnect fee, $21.75 reconnect fee, up to $204 deposit if no deposit exists, and all past-due/prior balances.
Bring payment and ID to the office.
Returned payment
Returned payment penalty is $25. If payment was used to avoid disconnect/reconnect, service may be subject to immediate disconnection without additional notice.
Use guaranteed funds if close to shutoff.
Disconnect script: “I have a disconnect notice for account [account] / CID [CID]. What exact amount, payment method, deadline, and office step are required to keep or restore service?”
Delinquency & Disconnect Policy Rates & Fees

Water Emergency, Main Break, Meter Shutoff and Boil Water Alerts

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Weekday water issue

Call: 573-339-6357

Use Monday-Friday between 7:30 AM and 4 PM; select extension 3 if prompted.

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After-hours emergency

Call: 573-334-6747

Use after 4 PM-7:30 AM, holidays and weekends.

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Boil-water alerts

Sign up for City alerts for boil-water advisories and urgent solid waste/recycling changes.

Check official updates before drinking, cooking or using water during an advisory.

Emergency / advisory
Immediate action
Say this first
Details to collect
Water main break / water in street
Call weekday emergency or after-hours number.
“Water is flowing/bubbling at [location].”
Cross street, time started, flow direction, pavement damage, photos only if safe.
No water / very low pressure
Call operations/emergency route.
“All taps / some taps at [address] have low pressure or no water.”
Neighbors affected, work crews nearby, freeze conditions, shutoff notice.
Meter shutoff need
Know where your water meter is before an emergency.
“I need to shut off water at the meter because [leak/flood].”
The City says the meter is most likely outside near the property line by the street.
Boil order or advisory
Use bottled water or boiled/cooled water for drinking, brushing teeth and food preparation.
“Is my address included in the active advisory?”
Street address, advisory map/notice, time lifted, flushing steps.
Pressure below 20 psi event
Follow boil-water notice if issued.
“Did pressure drop below 20 psi in my area?”
The City FAQ says DNR rules require boil notifications when pressure drops below 20 psi.
Before digging
Call 811 or 1-800-DIG-RITE before mailbox, fence, deck, tree or excavation work.
“I need underground facilities marked before digging.”
Address, work area, start date, contractor info.

Boil-water quick rule: during an active boil order/advisory, boil water vigorously for three minutes before drinking, brushing teeth, food preparation or making ice. When lifted, flush building lines and clean faucet screens.

Official emergency links:

Water Emergency Resources Utility Billing / Emergency Contacts Missouri 811 / Dig Rite

Start, Transfer or Cancel Service

Start / transfer service

  • Apply in person at the Utility Billing Office.
  • Valid state driver’s license or government photo ID.
  • Lease agreement if not homeowner.
  • Business license for commercial property.
  • Payment of all prior outstanding bills.

Deposit options

  • Typical house/duplex deposit: $204.
  • Deposit split: $66 water, $80 sewer, $58 trash.
  • Most apartments: $146 for water and sewer.
  • Letter of credit may replace deposit if it shows 12 months of continuous service without penalties or discounts.

Cancel service

  • Cancel by phone or in person.
  • Have stop date and forwarding address ready.
  • Ask how the final bill will be sent.
  • Cancel AutoPay if active.
  • Keep final confirmation.
Move-in script: “I need to start or transfer water/sewer/trash service for [address] on [date]. I have photo ID, lease/ownership info, deposit or letter of credit, and want to confirm any prior-balance requirement.”
New / Transfer Service

Rates, Fees and Bill Math

Water rate

5/8" meter: $11.93 meter charge + $3.624 per 100 cubic feet of water use.

3/4" meter: $18.39 meter charge + $3.624 per 100 cubic feet of water use.

Sewer rate

$15.21 base charge + $3.73 per 100 cubic foot of average water use during January, February and March.

Trash / recycling

Trash/recycling is listed at $28.28. The City bill can include water, sewer, trash and recycling depending on property setup.

Fee / charge
Official amount
Why it matters
Credit/debit card service fee
3.75%, $1.95 minimum.
Applies online, over phone, and in-office card payments.
E-check fee
$1.95.
E-check is online only, not by phone.
Returned payment fee
$25.00.
Returned payment can trigger immediate disconnection if used to prevent disconnect or reconnect service.
Apartment deposit
$146 total: $66 water + $80 sewer.
Typical when City provides water and sewer only.
Home/duplex deposit
$204 total: $66 water + $80 sewer + $58 solid waste.
Typical when all three services are provided.
Disconnect fee
$21.75.
Can apply when service is disconnected.
Reconnect fee
$21.75.
Can apply before service is restored.
Compost bags
5 bags for $8.15.
Listed under other rates and fees.

Sewer bill tip: sewer use is based on average water use during the preceding January, February and March. If a new resident lacks winter water-use history, the City may use the residential class average; customers may request review after usage for those months exists.

Rates & Fees

High Cape Girardeau Utility Bill: What to Check First

Meter / read

Find account/CID on the bill and ask whether the read was actual, corrected, or unusual.

Toilet leaks

Use a dye test. Silent toilet leaks can raise both water and sewer usage.

Outdoor use

Check hoses, sprinklers, pools, pressure washing, irrigation timers and wet yard areas.

Sewer average

Ask whether sewer is based on winter average or a class average for new accounts.

Check
What to look for
Proof to collect
Ask billing
Bill period
Longer period, new service cycle, e-bill/mail delay.
Previous bills and due dates.
“Did my billing cycle or read date change?”
Water usage
Increase in 100 cubic feet used.
Meter photo, past usage, household changes.
“Was the read actual or estimated/corrected?”
Toilet
Random refill, flapper leak, overflow tube, silent leak.
Dye test photo and repair receipt.
“Is any leak review available after repair?”
Faucet / hose
Drip under sink, outside hose left on, washer leak.
Before/after photos and repair notes.
“What documents should I send?”
Sewer calculation
Winter average, class average for new resident, incorrect history.
January-March water usage if available.
“Can my sewer rate be reviewed after winter usage exists?”
Returned payment / penalty
10% delayed payment charge or $25 returned payment fee.
Bank proof and utility receipt.
“Was this a fee, penalty, or usage increase?”
High-bill script: “My Cape Girardeau utility bill increased from [old amount] to [new amount]. I checked toilets, faucets, outside water use, bill period and meter. Was the read actual, and can you review water usage, sewer averaging and fees?”

Water Quality, Boil Notices and PWS Annual Report

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PWS Annual Report

The City links to the Cape Girardeau PWS Annual Report from its Utility Billing pages. Use it for annual drinking-water information and water-system context.

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Boil-water notices

A boil order is issued by Missouri DNR when a public health threat exists or is likely; a boil advisory can be issued as a precaution when a problem may exist but has not been confirmed.

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Alerts

Use City alert signup for boil-water advisories, solid waste/recycling changes and other urgent notices.

Water-quality question
Official route
Action step
Is there an active boil advisory?
Check the City website, current active advisory link, text alerts, or Public Works.
Search by street/address and do not rely on old social posts.
What should I do during boil advisory?
City boil-water FAQ.
Use bottled water or water boiled for 3-5 minutes and cooled for drinking, brushing teeth, food prep and ice.
Can I shower?
City FAQ says showering/bathing is generally safe; avoid consuming the water.
Take extra care with children and infants.
What after advisory is lifted?
City FAQ.
Flush building water lines, clean faucet screens, purge appliances and change refrigerator water filters.
Water meter location
Emergency resources page.
Know meter location; most likely outside near the property line by the street.
Lead service-line concerns
City home-page news and water-line inspection updates.
Follow official City inspection/verification instructions if selected or notified.

Official water-quality and alert links:

Boil Water FAQ / Emergency Resources PWS Annual Report Link Area EPA Consumer Confidence Reports

Map, Office Visit and Payment Location

Use the Osage Center Utility Billing Office for in-person payment, new/transfer service, deposits, reconnect steps and account questions. The payment drop box is available 24/7 at the Osage Center location.

Location
Address
Use for
Bring / know
Utility Billing Office at Osage Center
1625 North Kingshighway, Cape Girardeau, MO 63701
Bill payment, account help, deposits, reconnect, new/transfer service.
Bill/payment stub, account number, CID, ID, payment method.
Payment drop box
Osage Center, under porch awning
After-hours payment drop-off.
Use bill stub or account number. Checked business days at 8 AM.
Mail
P.O. Box 617, Cape Girardeau, MO 63703-0617
Mail payment with bill stub/account number.
Payment applies when received, not postmark date.
Public Works
2007 Southern Expressway, Cape Girardeau, MO 63703
Water emergency resources, public works operations, boil-water information.
For billing questions, use Utility Billing Office instead.
City Hall
44 North Lorimier Street, Cape Girardeau, MO 63701
General City government contact, not the main utility billing counter.
Use Osage Center for utility billing payments/account service.

Cape Girardeau Water Utility FAQ

What is the Cape Girardeau water bill phone number?

Call the Utility Billing Office at 573-339-6322 for water, sewer, recycling and trash billing questions, payments, account numbers, new/transfer service and disconnect issues.

Where is the Cape Girardeau Utility Billing Office?

The Utility Billing Office is at 1625 North Kingshighway, Cape Girardeau, MO 63701, located by Osage Centre/Cape Splash and across from Banterra Centre.

How do I pay my Cape Girardeau water, sewer or trash bill online?

Use the official Munis Self Service / Tyler Payments portal. You need the account number and CID from the top-center of your utility bill.

What are the online payment fees?

Credit and debit card payments have a 3.75% service fee with a $1.95 minimum. Online e-check payments are listed at $1.95.

Where do I find my account number and CID?

The City says the account number is at the top-center of the bill. The eight digits before the dash are the account number; the five digits after the dash are the CID number.

Can I pay by phone?

Yes. Call 573-339-6322 during regular business hours. Phone payments use Tyler Payments/Chase and card service fees apply.

What is the Cape Girardeau water emergency number?

For water leak or water main issues, call 573-339-6357 Monday-Friday between 7:30 AM and 4 PM. After hours, holidays and weekends, call 573-334-6747.

Can an online payment stop a disconnect notice?

Only if completed early enough. The City says online disconnect-notice payments must be completed at least two business days before the shutoff date. Payments within two days of shutoff will not prevent disconnection.

How do I reconnect service after non-payment?

If utilities are disconnected for non-payment, the City says reconnection is in-office only. Customers must go to the Utility Billing Office and pay required fees, deposits if applicable, and past-due/prior balances.

How do I start or transfer water/sewer/trash service?

The financially responsible customer must apply in person with valid photo ID, lease if renting, business license for commercial property, deposit or qualifying letter of credit, and payment of prior outstanding bills.

30-Second Cape Girardeau Utility Checklist

Paying? Use account number + CID → official Munis/Tyler portal → check fee/posting → save confirmation.

Calling billing? Use 573-339-6322 for account, payment, disconnect, new/transfer and service cancellation questions.

Emergency? Weekdays 7:30 AM-4 PM call 573-339-6357; after hours/weekends/holidays call 573-334-6747.

Disconnected? Go in person to 1625 North Kingshighway; phone/online reconnection is not enough after non-payment disconnection.

Moving? Start/transfer service in person; cancel by phone or in person; bring ID, lease if renter, deposit/letter of credit and prior-balance payment.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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