Pinellas Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report a Water/Sewer Issue
This guide is for Pinellas County Utilities customers in Florida. Use it to open the official Utilities Customer Portal, pay by phone, understand card/eCheck fees, call Customer Service, request start or stop service, check 2026 water and sewer rates, request a leak adjustment, report water or sewer trouble, and confirm whether Pinellas County is your actual service provider.
Start Here: What Do You Need?
User intent |
Best official action |
Have ready |
Pinellas-specific detail |
|---|---|---|---|
Pay Pinellas water bill online |
Use the official Pinellas County Utilities Customer Portal. |
Account number, service address, balance due, payment method. |
The portal supports bill viewing, payments, AutoPay, paperless billing, usage history and leak/high-usage alerts. |
Pay by phone |
Call the automated payment system at 866-764-0193. |
Account number, payment method, bill amount. |
Credit/debit/digital wallet and eCheck convenience fees may apply. |
Ask billing or water/sewer service question |
Call Pinellas County Utilities Customer Service at 727-464-4000. |
Account number, address, bill date, payment confirmation, issue details. |
Customer Service hours are Monday-Friday, 8 a.m.-5 p.m. |
Report water issue |
Use the official Report a Water Issue route or call 727-464-4000. |
Exact address, cross street, water pressure/no-water/leak details, photo if safe. |
For billing/general questions, use Business & Customer Service during normal hours. |
Report sewer issue |
Use Report a Sewer Issue or call the 24-hour emergency/automated line at 727-464-4000. |
Backup/overflow location, dirty/clean water, fixtures affected, when started. |
Pinellas County says it is responsible for the sewer system in the public right of way, the connection fitting and public sewer main pipe. |
Start or stop service |
Submit a start/stop request through the Utilities Customer Service Center Contact page. |
Service address, requested start/stop date, ID/contact details, owner/tenant details if asked. |
Water FAQs say Pinellas County Utilities requires at least 24 hours notice to establish service and turn water on. |
High bill / possible leak |
Use Water Leak Resources, High Water Bill Check Sheet and Leak Adjustment Request. |
Daily usage from portal, leak location, repair date, plumber invoice or notarized statement. |
If no invoice is available, Pinellas allows a notarized Statement of Repaired Leak. |
Change bill due date |
Use the Fixed Due Date option online, application, or call 727-464-4000. |
Account number and preferred date. |
You may choose a fixed due date between day 1 and day 28; it does not change meter-read schedule. |
Check water quality |
Open the Consumer Confidence Reports and Drinking Water pages. |
Report year, service address, water-quality question. |
Pinellas publishes 2025 and earlier Consumer Confidence Reports and sources water through Tampa Bay Water. |
Check watering restrictions |
Use Pinellas County Watering Schedule and Rules before irrigating. |
Address number, north/south of SR580, potable/reclaimed/well/lake source. |
2026 extreme restrictions include reduced watering hours and possible $193 citation for violations. |
Provider check: Pinellas County has city, county and private utility providers. Pinellas County Utilities distributes water to unincorporated areas, Largo, Seminole, Kenneth City and incorporated beach communities, but some addresses may be served by another city or provider. Match the exact name printed on your bill before paying.
Official Pinellas County Utilities Contact Box
Payment Processing Center
Office lobby:
14 S Fort Harrison Ave
Clearwater, FL 33756
Lobby / Contact Center hours: Monday-Friday, 8 a.m.-5 p.m.
Phone Numbers
Customer Service: 727-464-4000
24-hour emergency & automated line: 727-464-4000
Pay by phone: 866-764-0193
Online Account
Portal: myaccount.pinellas.gov
Use the portal to view current and past bills, pay, enroll in AutoPay or paperless billing, track usage, manage alerts and submit service requests.
Official Pinellas links:
Bill Pay and Login: Online, Phone, Amscot, Drop Box and Mail
Customer portal
Pay online, view usage, get alerts, manage multiple accounts, schedule payments and enroll in AutoPay.
Pay as guest
Use the portal’s guest-payment route for one-time payment without creating a full account.
Phone payment
Use 866-764-0193 for automated phone payment. Use 727-464-4000 for Customer Service questions.
Physical payment
Amscot and listed drop boxes are options. Do not deposit cash in drop boxes.
Open the official portal
Go to myaccount.pinellas.gov. If creating an account, choose “Create an Account,” enter your account number and personal details, then set username and password.
Verify the account
Confirm the account number, service address, due date, billing date, balance and last payment received before entering payment information.
Choose the safest payment method
Use online or phone payment for speed. Use mail only when there is enough time before the due date, because mailed payments do not prevent late-fee assessment until posted.
Save confirmation
Save the payment confirmation number, payment channel, date, amount, account number and any convenience fee charged.
Payment method |
Official detail |
Best for |
Important caution |
|---|---|---|---|
Utilities Customer Portal |
Pay bill, set up AutoPay, see water usage, set leak alerts and manage account. |
Routine account management and payment. |
Turn on high-usage/leak alerts if you have a digital meter. |
Pay as guest |
Portal offers a one-time payment option without creating an account. |
Fast payment when you have account number. |
Save receipt because you may not have full account history in guest mode. |
Pay by phone |
Automated payment system: 866-764-0193. |
Phone payment when online login is not convenient. |
Convenience fees may apply depending payment type. |
Customer Service assisted payment |
Call 727-464-4000 Monday-Friday, 8 a.m.-5 p.m. |
Billing question, payment amount different from shown balance, extension question. |
Payments with CSR assistance have a credit-card limit of $10,000. |
Amscot |
Pinellas lists Amscot as a physical payment route. |
Customers who want in-person payment away from County lobby. |
Includes a non-refundable $2.00 convenience fee per transaction. |
Drop box: Clearwater |
Pinellas County Utilities Drop Box, 14 S. Fort Harrison Ave., Clearwater, FL 33756. |
After-hours check/money order style drop-off. |
Cash should not be deposited in drop boxes. |
Drop box: Largo |
General Maintenance Division Drop Box, 6730 142nd Ave., Largo, FL 33771. |
Physical drop-off for listed customers. |
Write account number clearly and keep a copy/photo before dropping. |
Drop box: St. Pete Beach |
St. Pete Beach City Hall parking lot drop box, 155 Corey Ave., St. Pete Beach, FL 33706. |
Beach-area drop-off when appropriate. |
Do not use if payment must post immediately. |
Mail |
Mail payment before due date using the envelope enclosed with bill. |
Routine payment with enough time. |
Payments “in the mail” do not prevent late-payment fee if not posted by due date. |
Convenience fees: Pinellas County Utilities lists a $2.95 fee per $250 increment for credit, debit and digital wallet payments, and $1.00 per $50,000 increment for ACH/eCheck payments. eCheck payments submitted after 5 p.m. can post within two business days.
Due Dates, Late Fees, Fixed Due Date and Extensions
Billing cycle
Pinellas County Utilities says bills are sent approximately every 61 days and are due 28 days from the bill date.
Late payment fee
If payment is not received and credited by the due date, a late fee applies to balances greater than $5.
Fixed due date
Customers can request a fixed due date between day 1 and day 28 of the month.
Billing rule |
Official Pinellas detail |
What the customer should do |
|---|---|---|
Bill frequency |
Bills are sent approximately every 61 days. |
Budget for a bi-monthly bill, not monthly-only timing. |
Due date |
Bills are due 28 days from the bill date. |
Check bill date and “Delinquent After” date. |
Late fee trigger |
Payment must be posted by the due date; payments in the mail are not exempt. |
Use portal/phone if close to due date. |
Late fee amount |
10% of bill for any balance greater than $5, with minimum $1 and maximum $500. |
Call before due date if you need help or an extension. |
One-time extended due date |
Water FAQs say a one-time extended due date may be available in a 12-month period and will not extend into the next billing. |
Call 727-464-4000 before the account becomes more serious. |
Fixed due date |
Choose a fixed due date from day 1 to day 28; it does not change meter-read schedule. |
Use portal, online application or call Customer Service. |
Fixed due date retroactivity |
New date applies to first bill after selection; it does not apply retroactively. |
Do not rely on fixed-date change for an existing late bill. |
Deferral after fixed due date |
Pinellas says it does not allow a deferral after a fixed due date has been selected. |
Choose the date carefully if your pay schedule changes. |
Start, Stop or Transfer Pinellas Water and Sewer Service
Start service
- Submit through the Utilities Customer Service Center Contact page.
- Have service address and requested start date ready.
- Pinellas says at least 24 hours notice is required to establish service and turn water on.
- Ask whether deposit, letter of reference or account setup details apply.
Stop service
- Use the same Utilities Customer Service Center Contact route.
- Provide account number, service address and stop date.
- Keep forwarding address for final bill/refund questions.
- Cancel or update AutoPay only after final payment is understood.
Reclaimed water
- Use the official reclaimed water request form if you need reclaimed water service.
- Confirm north/south county service requirements.
- Follow current watering schedule and restrictions.
- For technical reclaimed questions, Pinellas lists Technical Services at 727-464-5848.
Deposit note: Pinellas rate pages mention a residential security deposit can be waived with an acceptable reference letter from a major electric, gas, telephone or water company showing good payment history, no more than one delinquent payment in a year, no returned checks and no delinquent terminations.
2026 Pinellas County Utilities Water, Sewer and Reclaimed Water Rates
Effective date
FY26 water/sewer/reclaimed rates shown by Pinellas County Utilities are effective October 1, 2025.
Monthly rates, bi-monthly bills
The published rates are monthly, while Pinellas County Utilities issues bills bi-monthly.
Four-year plan
Pinellas County adopted four years of water, sewer and reclaimed water rate increases for FY24 through FY27.
FY26 water item |
Retail rate |
What it means |
|---|---|---|
Residential water, 0-4,000 gallons |
$4.05 per 1,000 gallons |
Lower residential volume tier. |
Residential water, 4,001+ gallons |
$9.21 per 1,000 gallons |
Higher tier; irrigation and leaks can push usage here. |
Non-residential water |
$5.57 per 1,000 gallons |
Commercial/non-residential usage rate. |
Water base rate, 3/4-inch meter |
$10.55 monthly |
Common residential base charge; billed bi-monthly. |
Water base rate, 1-inch meter |
$26.38 monthly |
Higher base charge for larger meter. |
Water base rate, 1.5-inch meter |
$52.75 monthly |
Applies if meter size is larger than typical residential. |
Water base rate, 2-inch meter |
$84.40 monthly |
Often business, irrigation or larger service accounts. |
FY26 sewer / reclaimed item |
Rate / rule |
Customer tip |
|---|---|---|
Retail sewer volume rate |
$8.07 per 1,000 gallons |
Ask how your sewer volume is calculated before disputing. |
Sewer base rate |
$22.10 monthly |
Published as monthly; billed bi-monthly. |
Single-family sewer cap |
10,000 gallons per month |
High water use may not always mean unlimited sewer billing, but verify account type. |
Commercial sewer ERU |
5,000 gallons per month ERU reference. |
Business accounts should not use single-family math. |
Reclaimed availability charge |
$7.00 monthly |
Listed with no FY24-FY27 change. |
Reclaimed with availability charge |
$25.00 monthly, includes 16,000-gallon volumetric allowance for FY26. |
Usage over the allowance is billed separately. |
Reclaimed over allowance |
$2.23 per 1,000 gallons over FY26 allowance. |
Watch portal usage during watering restrictions. |
FY27 preview |
Residential water high tier rises to $9.51; sewer volume rises to $8.39; reclaimed monthly user fee rises to $26.00. |
Useful for 2027 budget planning, but use current bill for exact total. |
Bill-comparison tip: Do not compare only the total dollar amount. Separate base charge, water volume tier, sewer volume, reclaimed water, late fee, convenience fee, garbage billing-agent charges and any deposit or adjustment line.
High Water Bill, Leak Alerts and Leak Adjustment
1. Check portal usage
If you have a digital meter, use the portal’s usage charts to see when water peaked.
2. Use leak tools
Use the Leak Detector Guide and High Water Bill Check Sheet to diagnose toilets, irrigation, fixtures and hidden leaks.
3. Repair and document
Keep a licensed plumber invoice or prepare a notarized Statement of Repaired Leak if no invoice exists.
4. Submit review
Use the Leak Adjustment Request Form or submit completed repair documentation to Customer Services.
High-bill clue |
Likely cause |
What to ask Pinellas |
|---|---|---|
Usage spike at all hours |
Running toilet, irrigation leak, service-line leak or continuous flow. |
“Can you help me read portal daily/hourly usage and identify the spike period?” |
Usage mostly during watering times |
Irrigation schedule, broken head, stuck valve or reclaimed/potable watering issue. |
“Does this look like outdoor irrigation use, and does a leak adjustment apply?” |
Sewer charge feels higher than water |
Sewer treatment has higher fixed operating costs and separate billing rules. |
“Can you break out water, sewer, reclaimed water, garbage, fees and taxes?” |
Bill includes garbage charge |
Pinellas may be billing agent for a municipality. |
“Which municipality is this garbage charge for and who handles pickup?” |
Meter read dispute |
AMI meter reading, customer read mismatch or old-area meter location confusion. |
“Can I compare the meter display with the portal and bill?” |
Low pressure and high usage |
Private plumbing leak, water softener line, sprinkler leak or house valve issue. |
“Can you help determine if this is utility-side or property-side?” |
Leak repaired |
Possible leak adjustment review. |
“What repair documentation do I need and where should I submit it?” |
Documentation rule: Pinellas says a leak-adjustment review can use a licensed plumber invoice or, if there is no invoice, a notarized Statement of Repaired Leak. Documentation must include repair description, repair date and repair-location address.
Report a Water Issue, Sewer Issue, Low Pressure or Backup
Water issue
Use the official Report a Water Issue route or call 727-464-4000 for no water, low pressure, meter leak, line issue or water-service trouble.
Sewer issue
Use Report a Sewer Issue for sewer trouble. If wastewater is backing up, stop using water and avoid contact.
Public vs. private side
Pinellas says it is responsible for the sewer system in the public right of way, the connection fitting and public sewer main pipe.
Issue |
Tell Pinellas this |
Why it helps |
|---|---|---|
No water |
“No water at [address]. Neighbors [are/are not] affected. It started [time].” |
Helps separate property plumbing from area outage or maintenance. |
Low pressure |
“Low pressure is at [one fixture / whole property]. House valve/water softener status is [known/unknown].” |
Pinellas lists maintenance, flushing, leaks, softener blockage, sprinkler leaks and house valve problems as possible causes. |
Water leak near meter |
“Water is visible near the meter box at [address], and it is [flowing/standing].” |
Meter-side location determines next response and possible customer responsibility. |
Sewer backup |
“Wastewater is backing up at [toilet/drain/shower/yard]. I stopped water use.” |
Helps route sewer emergency response and private lateral guidance. |
Manhole or street sewer overflow |
“Overflow is at [exact location/cross street].” |
Public right-of-way issue needs location for crew response. |
Water taste/smell during maintenance |
“Taste/smell changed during [date range] and affects [one tap/all taps].” |
Pinellas temporarily switches from chloramine to chlorine during maintenance periods. |
Sewer safety: Wastewater is not ordinary clean water. Keep children and pets away, stop water use if drains are backing up, and document damage only when safe.
Pinellas County Utilities vs. City or Private Utility Provider
Before paying: Your ZIP code, beach community, city name or mailing address is not enough. Use the provider name on your bill. Pinellas County Utilities may serve county areas and certain municipalities, while other cities/private providers may bill separately.
If your bill says… |
Use this route |
Do not do this |
|---|---|---|
Pinellas County Utilities |
Use myaccount.pinellas.gov, 727-464-4000, and the Pinellas payment options in this guide. |
Do not pay a city portal unless your bill says that city bills you. |
City of Clearwater, St. Petersburg, Pinellas Park or another city |
Use that city’s official utility billing page. |
Do not assume the County portal has your account. |
Apartment / HOA / property manager |
Ask whether water is direct-metered, submetered, allocated or included in rent/fees. |
Do not create a County account unless the County bills the unit directly. |
Garbage charge on County bill |
Ask which municipality the County is billing for. |
Do not assume Pinellas County Utilities provides countywide garbage or recycling pickup. |
Permit/development utility verification |
Use the Utilities Verification Request through Building and Development Review Services. |
Do not use billing Customer Service as a substitute for permit-required provider verification. |
Water Quality, Chlorine Maintenance and Watering Rules
Water sources
Pinellas County Utilities customers receive potable water from sources managed by Tampa Bay Water, which blends river water, desalinated seawater and groundwater.
Keller facility
The Keller Water Treatment Facility treats and distributes approximately 50-55 million gallons per day for more than 700,000 residents and visitors.
2026 maintenance
The water system maintenance program temporarily converts chloramine to chlorine disinfection on scheduled dates.
Water topic |
Official detail |
Customer action |
|---|---|---|
Consumer Confidence Report |
Pinellas publishes annual Water Quality Consumer Confidence Reports, including 2025 and earlier reports. |
Open the latest report for drinking-water results. |
Water quality standard |
Pinellas says it delivers tap water that meets or exceeds federal and state safe drinking-water standards. |
Use the report and Customer Service for specific questions. |
Chloramine / chlorine |
Pinellas normally uses chloramine and temporarily switches to chlorine during maintenance periods. |
Expect temporary taste/smell differences during the maintenance window. |
2026 maintenance dates |
May 18-June 6, 2026 and September 21-October 10, 2026 are listed maintenance windows. |
Check the maintenance page before reporting taste/odor as an emergency. |
Watering restrictions |
2026 restrictions reduced watering hours to 12:01 a.m.-4 a.m. or 8 p.m.-11:59 p.m.; properties under one acre may only use one window. |
Use address number and north/south of SR580 to confirm watering day. |
Violation citation |
Pinellas says a $193 citation is required for violations beginning April 17, 2026 under the restriction notice. |
Follow current watering schedule before irrigating. |
Reclaimed water restrictions |
North/south county and address-number rules may differ for reclaimed water. |
Check current restrictions before using reclaimed irrigation. |
Google Map: Pinellas County Utilities Payment Processing Center
Route |
Address / phone |
Use for |
|---|---|---|
Payment Processing Center / office lobby |
14 S Fort Harrison Ave, Clearwater, FL 33756 |
In-person payment and Customer Service lobby during business hours. |
Pinellas County Utilities Drop Box |
14 S. Fort Harrison Ave., Clearwater, FL 33756 |
Physical payment drop-off; do not deposit cash. |
General Maintenance Division Drop Box |
6730 142nd Ave., Largo, FL 33771 |
Physical payment drop-off for listed customers. |
St. Pete Beach City Hall Parking Lot Drop Box |
155 Corey Ave., St. Pete Beach, FL 33706 |
Beach-area payment drop-off option. |
Customer Service / emergency / automated line |
727-464-4000 |
Billing, account, emergency/automated line, start/stop questions. |
Automated phone payment |
866-764-0193 |
Pay bill by phone. |
Pinellas Water Utilities FAQ
What is the Pinellas County Utilities phone number?
Call Pinellas County Utilities Customer Service at 727-464-4000. The same number is also listed as the 24-hour emergency and automated line.
Where do I pay my Pinellas County water bill online?
Use the official Utilities Customer Portal at myaccount.pinellas.gov. The portal lets customers view bills, pay, enroll in AutoPay or paperless billing, track usage, set alerts and manage account details.
What is the Pinellas pay-by-phone number?
Pinellas County Utilities lists 866-764-0193 for automated phone payment. For Customer Service help, call 727-464-4000.
Where is the Pinellas County Utilities payment office?
The Office Lobby / Payment Processing Center is listed at 14 S Fort Harrison Ave, Clearwater, FL 33756. Customer Service hours are Monday-Friday, 8 a.m.-5 p.m.
How often does Pinellas County Utilities bill customers?
Pinellas County Utilities says bills are sent approximately every 61 days and are due 28 days from the bill date.
How much is the Pinellas late payment fee?
If payment is not received and credited by the due date, Pinellas charges a late payment fee for any balance greater than $5. The fee is 10% of the bill, with a $1 minimum and $500 maximum.
Can I choose my Pinellas water bill due date?
Yes. Pinellas County Utilities offers a fixed due date option from day 1 through day 28 of the month. The fixed date applies to the first bill after selection and does not change the meter-read schedule.
How do I start or stop Pinellas water or sewer service?
Start or stop requests can be submitted through the Utilities Customer Service Center Contact page. Pinellas says at least 24 hours notice is required to establish service and have water turned on.
Does Pinellas offer a leak adjustment for a high water bill?
Yes. If a leak was repaired, you may qualify for review. Pinellas says customers can submit a plumber invoice or, if there is no invoice, a notarized Statement of Repaired Leak with repair description, date and address.
Where do I check Pinellas water quality reports?
Use the Pinellas County Consumer Confidence Reports page. It includes the 2025 Consumer Confidence Report on Water Quality and earlier annual reports.
30-Second Pinellas Water Utilities Checklist
Pay/login: use myaccount.pinellas.gov for the official Utilities Customer Portal.
Phone: Customer Service and 24-hour emergency/automated line: 727-464-4000; automated payment: 866-764-0193.
Office: 14 S Fort Harrison Ave, Clearwater, FL 33756; Monday-Friday, 8 a.m.-5 p.m.
Billing: bills are about every 61 days and due 28 days from bill date; late fee is 10% with $1 minimum and $500 maximum on eligible late balances.
2026 rates: FY26 residential water is $4.05 per 1,000 gallons up to 4,000 gallons and $9.21 above 4,000; sewer is $8.07 per 1,000 gallons plus base charge.
High bill: check portal usage and submit leak documentation if repaired.

Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.