Sarasota Water Utilities 2026: Bill Pay, Login & Phone

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City of Sarasota Water Utilities 2026 • bill pay • login • phone • emergency • leak help

Sarasota Water Help Desk: Pay, Log In, Call, Start Service or Fix a High Bill

Use this guide as a practical City of Sarasota utility desk. Pay online, make a guest payment, re-register autopay in the new billing portal, call the correct billing or emergency number, start or stop service, understand the 2025-2026 water, sewer, irrigation and reclaimed-water rates, check leak-adjustment rules, and avoid confusing City utilities with Sarasota County Public Utilities.

Pay / Login Call 941-263-6260 After-Hours Emergency Map & Office

Start Here: Choose the Exact Sarasota Utility Task

This page is for City of Sarasota water, sewer, solid waste and recycling billing. If your bill is from Sarasota County Public Utilities, use the county portal and county customer service instead. City and county accounts, phone numbers and payment portals are not the same.

Utility Billing941-263-6260
Emergency / After Hours941-263-6884
EmailUtilityBill@sarasotafl.gov
Office1575 2nd Street
Need
Best official route
Prepare first
Do not miss
Pay online or log in
City of Sarasota Pay My Utility Bill portal
Account number, bill, email/login if registered, payment method.
The new portal began for the October 2025 billing cycle; autopay users were told to re-register.
Make one-time guest payment
Use the City’s pay-online route and choose guest/one-time payment.
Account number from your current City utility bill.
Save payment confirmation because card/mobile payments use InvoiceCloud convenience fee rules.
Billing, balance, new account, stop service, final bill
941-263-6260 or UtilityBill@sarasotafl.gov
Account number, service address, bill date, payment proof, ID if changing account.
Utility Billing customer counter hours are Monday-Friday, 8 AM-4:30 PM, excluding holidays.
Pay in person
Utility Billing Office, 1575 2nd Street, First Floor.
Bill, account number, ID for account changes, cash/check/card/payment method.
Use this route for new accounts, deposits, nonpayment reinstatement or documentation questions.
Mail payment
City of Sarasota, PO Box 31510, Tampa, FL 33631-3510.
Removable bill portion and account number written on check/money order.
Allow five days from postmark to bill due date.
Drop box payment
Utility Billing Office parking lot drop box.
Check or money order, account number, bill stub/envelope.
No receipts; accounts are credited next business day. Do not drop cash there.
Cash dropbox / Amscot-type payment
Cash-only payment locations listed by City.
Copy of utility bill and cash.
$1.50 convenience fee is paid to the cash dropbox/payment location; credited next business day.
After-hours water/sewer leak, break, odor, manhole, hydrant, meter box
941-263-6884, option 2 when prompted.
Exact location, odor, visible water, meter/backflow/hydrant/manhole details.
This is emergency/repair routing, not the fastest route for ordinary billing questions.
New connection, irrigation meter, reclaimed water, utility construction
Utilities Permitting & Field Services: 941-263-6884.
Owner information, project address, meter/demand forms, plans and permit details.
Applications are submitted to 1750 12th Street; payments go to Utility Billing at 1575 2nd Street.
County water customer
Sarasota County Public Utilities: 941-861-6790.
County account number and county bill.
Do not pay a county bill through the City portal or a City bill through the county portal.

City vs. County warning: the City of Sarasota and Sarasota County both serve utility customers in the Sarasota area. Before paying, match the bill logo, account number, service address and payment portal. If your bill says Sarasota County Public Utilities, call 941-861-6790 instead of City Utility Billing.

Official Phone, Office, Hours and Local Routing

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Utility Billing Office

City of Sarasota Utility Billing
1575 2nd Street, First Floor
Sarasota, FL 34236

Phone: 941-263-6260
Fax: 941-316-1890
Email: UtilityBill@sarasotafl.gov

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Customer Counter Hours

Monday-Friday: 8:00 AM-4:30 PM

Closed: City holidays.

Use the counter for new accounts, deposits, account documents, cash/card/check payments, and complex billing questions.

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Water / Sewer Emergency

Emergency / after hours:
941-263-6884

Use for street leaks, hydrant leaks, manholes, meter boxes, backflow leaks, odor complaints, sewer issues or urgent water repairs.

Question type
Correct route
Why this matters
Water/sewer/solid waste/recycling bill
Utility Billing: 941-263-6260
Utility Billing handles account, bill, payment, deposit, final bill and nonpayment reinstatement issues.
After-hours water/sewer emergency
941-263-6884
Use for leak/break/odor/manhole/hydrant/meter/backflow problems, including weekends and holidays.
Utility repair during field hours
Utilities Department: 941-263-6884
Repair services are separate from payment and billing questions.
New service connections, new construction, irrigation meters, reclaimed water
Utility Engineering / Utilities: 941-263-6884
Engineering/permitting determines utility connection requirements and fees.
Garbage / solid waste
941-263-6170
Solid waste charges may appear on the utility bill, but missed pickup and trash service questions route separately.
Outdoor watering restrictions
SWFWMD: 352-796-7211 or 1-800-423-1476 in Florida
City follows Southwest Florida Water Management District restrictions.
County utility customer
Sarasota County Public Utilities: 941-861-6790
County accounts are not managed by City Utility Billing.

Bill Pay, Login, Guest Payment, AutoPay and Mail

New portal

The City launched a new utility billing system for the October 2025 billing cycle. Customers can view past/current bills and make payments.

Autopay re-registration

Autopay customers were instructed to register in the new system to maintain their autopay account.

Free routes

Cash/check and ACH were described by the City as free payment options under the new system.

2.95% fee

Credit/debit card, mobile app and autopay convenience options can carry a 2.95% InvoiceCloud fee.

Start from the official City page

Open SarasotaFL.gov/PayMyUtilityBill or the City’s Pay My Water/Sewer Bill page. Confirm the page is for City of Sarasota before entering payment details.

Choose login or guest payment

Use login if you want bill history, autopay, contact updates and account management. Use guest/one-time payment if you only need to pay the current bill and do not want to register.

Pick the posting speed

Online, phone/counter and current portal payments are better for time-sensitive accounts. Mail requires enough time, and the City says to allow five days from postmark to due date.

Save proof

Keep account number, payment amount, payment date, payment method, confirmation number and screenshot/email receipt. Use that proof if you get a late or disconnect notice after paying.

Payment method
Official detail
Best for
Watch out
Online portal
Login or make one-time guest payment through City’s utility portal.
Fast payment, bill history, autopay and account management.
Card, mobile-app and convenience payment routes can include a 2.95% processor fee.
ACH
City described ACH/electronic transfer as a free option in the new billing system.
Customers who want to avoid card/mobile convenience fee.
Confirm bank details and effective date before assuming autopay is active.
Credit/debit/mobile app
InvoiceCloud convenience fee is applied at processing for credit/debit cards and mobile app payment methods.
Customers who prefer card/mobile convenience and accept fee.
Check total before submitting.
Mail
City of Sarasota, PO Box 31510, Tampa, FL 33631-3510.
Routine check/money-order payments with enough time.
Include removable bill portion and account number; allow five days from postmark to due date.
In person
Utility Billing Office, 1575 2nd Street, First Floor, Monday-Friday 8 AM-4:30 PM.
Deposits, new accounts, nonpayment reinstatement, account documents and immediate help.
Check holiday closures before visiting.
Parking-lot drop box
Checks or money orders only; open 24/7; credited next business day.
After-hours check/money-order drop-off.
No receipts; avoid if you need instant proof or same-day posting.
Cash payment location
Cash-only payment option requires a copy of the bill and $1.50 convenience fee paid to the dropbox/payment location.
Customers who need to pay in cash outside the counter.
Credited next business day, not instant.
Payment-posting script: “My City of Sarasota utility account is [account number] for [service address]. I paid [amount] on [date/time] by [portal / ACH / card / mail / drop box / in person]. Confirmation number is [number]. Has it posted, and is any balance still due before late fee or service interruption?”

Official payment links:

Pay My Utility Bill Pay My Water/Sewer Bill Utility Billing Services UtilityBill@sarasotafl.gov

Open, Stop, Transfer or Reinstate Utility Service

Homeowner account

  • Call 941-263-6260 or visit the Utility Billing counter.
  • Bring two forms of ID.
  • One ID must be government-issued picture ID such as driver’s license or passport.
  • Provide proof of ownership if needed.
  • If recently purchased, bring closing documents.
  • Deposit and first-month solid waste fee listed by City: $210.05.

Renter account

  • Call 941-263-6260 or visit Utility Billing.
  • Bring two forms of ID.
  • One ID must be government-issued picture ID.
  • Bring signed rental lease or management company lease agreement.
  • Deposit and first-month solid waste fee listed by City: $210.05.

Business account

  • Call 941-263-6260 or visit the customer counter.
  • Bring corporation and Tax ID documents.
  • Business must be incorporated in Florida for utility account to be in corporation name.
  • Confirm deposit and first bill requirements before move-in.
Service situation
Official rule / instruction
Practical next action
New account required
New account is required for change of property ownership, account holder, or three days before change of ownership, tenancy or business.
Do not wait until move-in day; call or visit before the change date.
Stop service / move out
Contact Utility Billing Team at 941-263-6260.
Prepare account number, move-out date, forwarding address and final-bill contact.
Request final water bill
Contact Utility Billing Team at 941-263-6260.
Ask when the final meter read will happen and how deposit/credit is handled.
Reinstate after nonpayment
Pay full account balance by cash or credit and contact Utility Billing in person or by phone to reactivate service in account holder’s name.
Ask if payment posted and whether field reconnection is same day or next business day.
Monthly charge with no use
Connected occupied or unoccupied buildings are subject to monthly unit service availability charges even when no water is consumed.
Do not assume vacant property has no bill; call before leaving account active.
Partial-month bill
Unit service availability charges apply if account is active five or more days of billing cycle, or if 1,000 gallons or more are consumed.
Ask billing to explain service dates and usage if the first/final bill looks high.

Move-out tip: request stop service and final bill before closing or lease end. Keep the final bill and payment confirmation so water, sewer, solid waste and deposit questions do not follow you after moving.

2025-2026 Sarasota Water, Sewer, Irrigation and Reclaimed Water Rates

Current brochure

The City’s rate brochure is marked current as of September 1, 2025 for 2025-2026 utility billing.

Potable water

Potable water usage charge: $5.06 per 1,000 gallons.

5/8" base

Base charge for every 6,000 gallons with 5/8" meter: $21.27.

Outside city

Outside-city customers are charged 120% of stated rate plus 25% surcharge under cited City rule.

Charge / class
Official amount or rule
What it means for users
Potable water usage
$5.06 per 1,000 gallons used.
Use this for ordinary potable water use; usage charges are separate from base charges.
5/8" monthly water base
$21.27 per 6,000 gallons with 5/8" meter.
Common small-meter base charge.
1" monthly water base
$53.19 per 6,000 gallons.
Larger meter customers should not estimate using 5/8" amount.
1.5" monthly water base
$106.36 per 6,000 gallons.
Often commercial or higher-demand service.
2" monthly water base
$170.18 per 6,000 gallons.
Common larger commercial/service meter class.
3", 4", 6", 8" monthly base
$340.40, $531.85, $1,063.73, $1,701.94.
Large accounts should verify exact meter size on bill.
Potable irrigation, 1-12,000 gallons
$7.09 per 1,000 gallons.
Irrigation has its own tier schedule and can raise bills quickly.
Potable irrigation, 12,001-24,000 gallons
$10.61 per 1,000 gallons.
Check controller/rain sensor if entering this tier.
Potable irrigation, 24,001+ gallons
$16.46 per 1,000 gallons.
High irrigation tier; inspect leaks and watering schedule.
Reclaimed water, 1-15,000 gallons
$1.51 per 1,000 gallons.
Reclaimed water is lower cost and does not accrue sewer charges.
Reclaimed water, 15,001-100,000 gallons
$0.97 per 1,000 gallons.
Reverse-tiered reclaimed schedule.
Reclaimed water, 100,000+ gallons
$0.59 per 1,000 gallons.
Applies to very high reclaimed usage.
Late penalty
10-day grace period, then a late penalty of less than 1%.
Pay before grace period ends, especially if using mail/dropbox.
Convenience fee
2.95% InvoiceCloud fee for credit/debit card, mobile app or autopay convenience payment options.
Use ACH/cash/check if you want to avoid this fee where available.
Cash payment location fee
$1.50 convenience fee paid to cash dropbox/payment location.
Different from online InvoiceCloud percentage fee.

Rate-check shortcut: separate potable water, sewer, irrigation, reclaimed water, solid waste, base/service availability charges and convenience fees before assuming the meter is wrong. Vacant connected buildings may still owe monthly service availability charges.

Utility Billing Services 2025-2026 Rates PDF Utilities Department

Late Bill, Nonpayment Shutoff and Reinstatement

Late payment

  • City FAQ says there is a 10-day grace period.
  • After the grace period, a late penalty of less than 1% is applied.
  • Mail payments should be sent early enough to reach the bill due date.
  • Dropbox payments are credited next business day, not instantly.

Service off for nonpayment

  • Account holder must pay full account balance.
  • Payment method listed by City for reinstatement is cash or credit.
  • Contact Utility Billing in person or by phone after payment.
  • Ask when utilities will be activated again in the account holder’s name.

Before you pay late

  • Ask for exact total due today.
  • Ask whether late penalty has been added.
  • Ask whether service is already scheduled for interruption.
  • Use a payment route that posts quickly.
  • Save confirmation proof.
Late-bill script: “My City of Sarasota utility account is [account number] at [service address]. I received a late or disconnect notice. What exact amount must be paid today, is the late penalty already included, which payment method posts fastest, and do I need to call again after payment to restore service?”

High Bill, Water Leak Kit, Meter Reading and Billing Adjustment

High usage

The City says excessive usage is often caused by a leak at your home or business.

City leak help

The City points customers to Water Leak Information for high consumption, leak-detection kit, meter reading and repair-adjustment request steps.

Adjustment limits

Leak adjustments apply to potable drinking water for eligible service line, slab, backflow and water heater leaks — not toilets, irrigation, pressure cleaning or landscape use.

High-bill check
What to look for
What to prepare before calling/applying
Service-line leak
Wet ground between meter and home, meter movement when water is off, sudden usage jump.
Plumber invoice, repair date, location of leak, photos.
Slab leak
Warm floor, water sound, foundation moisture, unexplained continuous use.
Leak detection report and repair proof.
Backflow leak
Water from backflow device, box, valve or device assembly.
Backflow repair/test report and photos.
Water heater leak
Relief valve discharge, pan overflow, garage/utility-room water.
Repair/replacement receipt and date.
Toilet leak
Running or silent leak from flapper/fill valve.
Useful for fixing bill cause, but City says toilets are not eligible for the listed potable-water leak adjustment.
Irrigation / landscape
Timer schedule, broken heads, overwatering, landscape establishment.
City says irrigation/landscape/pressure cleaning are not part of listed leak-adjustment eligibility.
Meter reading
Read current meter, compare to bill, check if usage continues when water is off.
Photos of meter read, date/time, account number.
Vacant property
Monthly availability charges can apply even with no use.
Ask if account should remain active and whether stop service is appropriate.
Leak-adjustment script: “My City of Sarasota account is [account number]. Usage increased from [old usage] to [new usage]. I found a [service line / slab / backflow / water heater] leak, repaired it on [date], and have [invoice/photos/report]. Can you confirm whether it qualifies under the Request for Billing Adjustment form?”
High Bill / Leak FAQ Report Water Leaks Call Billing Call Utilities Emergency

Water or Sewer Emergency, Street Leak, Manhole, Hydrant or Odor

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Emergency / after-hours

941-263-6884

Use for City water/sewer repair situations, including after hours, weekends and holidays.

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What to report

Street leaks, manholes, fire hydrants, meter boxes, backflow devices, odors and unusual water where it should not be.

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Give exact location

Report address, cross street, side of street, odor, water color, flow amount, property damage and whether traffic is affected.

Problem
Call / action
What to say
Water leaking in street
Call 941-263-6884.
“Water is leaking at [address/cross street]. It is coming from [street/meter box/hydrant/backflow].”
Manhole or sewer odor
Call 941-263-6884.
“There is odor/water near a manhole at [location]. It started at [time].”
Fire hydrant leak
Call 941-263-6884.
Give hydrant location, nearest address and whether water is entering roadway/property.
Meter box issue
Call 941-263-6884 for field issue; call billing if it is only account/meter reading question.
Describe whether meter box is broken, full of water or unsafe.
Private leak after meter
Call plumber first if clearly on private side; call billing after repair if eligible adjustment may apply.
Keep repair invoice and photos.
Bill payment emergency
Call Utility Billing at 941-263-6260.
Do not use repair/emergency line for ordinary payment confirmation.
Emergency script: “I am reporting a City of Sarasota water/sewer issue at [address or cross street]. It appears to be [street leak / hydrant / manhole / meter box / backflow / odor]. It started at [time], and [traffic/property/safety] is affected.”

Outdoor Watering Restrictions, Irrigation and Reclaimed Water

SWFWMD rules

The City states it has adopted Southwest Florida Water Management District water restrictions. Always check the District’s current restriction page before changing irrigation schedules.

Irrigation cost

Potable irrigation water is billed in higher tiers, so broken sprinkler heads or overwatering can become expensive quickly.

Reclaimed water

Reclaimed water is billed separately and does not accrue sewer charges/fees under the City rate brochure.

Outdoor water topic
Useful detail
User action
Watering restrictions
City follows SWFWMD restrictions.
Check current District rule for your address before watering.
Questions on restrictions
SWFWMD phone listed by City: 352-796-7211 or 1-800-423-1476 in Florida.
Use District source for live restriction status.
Potable irrigation 1-12,000 gallons
$7.09 per 1,000 gallons.
Inspect irrigation system before summer usage spikes.
Potable irrigation 12,001-24,000 gallons
$10.61 per 1,000 gallons.
Check timer, rain sensor and broken heads.
Potable irrigation 24,001+ gallons
$16.46 per 1,000 gallons.
High tier should trigger leak and schedule review.
Reclaimed water usage
$1.51, $0.97 or $0.59 per 1,000 gallons depending on volume tier.
Confirm whether the property has reclaimed service before assuming rate applies.
New irrigation/reclaimed service
Utility Request Application may include irrigation/reclaimed services.
Work with Utilities Permitting & Field Services and wait for complete forms/payment/approval.
City Utilities / Water Restrictions SWFWMD Water Restrictions Irrigation / Reclaimed Service Forms

Water Quality Reports, Backflow, Lead Form and Utility Construction

Annual report

The City publishes a Water Quality Report each year to inform customers about drinking-water quality.

Regulated utility

The Utilities Department is regulated by SWFWMD, Florida DEP and Sarasota County Health Department for groundwater use, potable water quality and treated wastewater standards.

Backflow

Backflow testing forms document device details, test results, repairs and tester certification for potable water, potable irrigation and fire service.

Topic
Official route
Practical action
Annual water report
Utilities Department Water Quality Reports / Consumer Quality Report.
Open latest report and review the contaminant table for current-year data.
Lead result ranking
Utilities page links a Lead Result Ranking Form.
Use official form if asked for lead/copper sampling or ranking information.
Backflow testing
Backflow Prevention Assembly Test Report.
Certified tester should submit results and repair information through City’s backflow form.
New or upsized residential connection
Utility Request Application Form and Water Demand and Meter Size Determination Form.
Submit complete documents before expecting review to begin.
Commercial or subdivision utility connection
Utilities Construction Permit Application, COSUD checklist, Form Q and engineered plans where applicable.
Coordinate with engineer/contractor; minimum checklist does not replace full code compliance.
Processing and work scheduling
Work is not scheduled until payment is received and approval/permit is issued; crews typically take 4-6 weeks after issuance.
Do not schedule construction around assumptions; wait for approval and payment confirmation.
Utility locate / driveway interference
Utility Location & Driveway Interference Form and “Call 811” resource.
Check utility conflicts before driveway or site work.
Utilities Department Permitting & Field Services Backflow Prevention Water Quality Report PDF

Google Map: Sarasota Utility Billing Office

Use this map for the City of Sarasota Utility Billing Office at 1575 2nd Street, First Floor. Utilities Permitting & Field Services are at 1750 12th Street, and City Hall remains at 1565 1st Street.

Location / route
Address / contact
Use for
Utility Billing Office
1575 2nd Street, First Floor, Sarasota, FL 34236 / 941-263-6260
Water/sewer/solid waste/recycling billing, payments, deposits, new accounts, final bills, reinstatement.
Mail payment
City of Sarasota, PO Box 31510, Tampa, FL 33631-3510
Routine mailed check/money-order payments with bill stub.
Utility Billing parking lot drop box
1575 2nd Street parking lot
Check/money-order drop-off, credited next business day, no receipt.
Utilities Permitting & Field Services
1750 12th Street, Sarasota, FL 34236 / 941-263-6884
New connections, utility plans, meter sizing, irrigation/reclaimed/fire service utility forms.
After-hours water/sewer emergency
941-263-6884
Water leaks, sewer issues, manholes, hydrants, meter boxes, backflow leaks, odor reports.
City Hall
1565 1st Street, Sarasota, FL 34236 / 941-263-6000
General City routing, not the fastest utility-billing payment route.
Sarasota County Public Utilities
941-861-6790
County utility bills and county portal issues, not City of Sarasota bills.

Sarasota Water Utilities FAQ

What is the Sarasota Water Utilities phone number?

For City of Sarasota water, sewer, solid waste and recycling utility billing, call Utility Billing at 941-263-6260.

What is the Sarasota water or sewer emergency number?

For after-hours water or sewer emergencies, call 941-263-6884. Use this for leaks, hydrants, manholes, meter boxes, backflow issues, odor reports or urgent repair concerns.

Where do I pay my City of Sarasota water bill online?

Use the official City route at SarasotaFL.gov/PayMyUtilityBill or the Pay My Water/Sewer Bill page. You can log in or make a one-time guest payment.

Do City of Sarasota autopay customers need to register again?

Yes. The City announced that the new billing system began for the October 2025 billing cycle and autopay customers needed to register in the new system to maintain autopay.

What is the City of Sarasota Utility Billing Office address?

The Utility Billing Office is at 1575 2nd Street, First Floor, Sarasota, FL 34236.

What are Sarasota Utility Billing office hours?

The customer service counter is open Monday through Friday from 8:00 AM to 4:30 PM, excluding holidays.

How do I open a new City of Sarasota utility account?

Call 941-263-6260 or visit the Utility Billing counter. Homeowners and renters need two forms of ID, one government-issued picture ID, and ownership or lease documents. The City lists a $210.05 deposit and first-month solid waste fee.

How do I stop Sarasota utility service or request a final bill?

Contact the Utility Billing Team at 941-263-6260. Prepare your account number, service address, move-out date and forwarding address.

Can Sarasota adjust my bill for a leak?

Possibly. The City says leak adjustments apply to eligible potable drinking-water leaks such as service line, slab, backflow and water heater leaks, but not toilets, irrigation, pressure cleaning or landscape use. Use the official Request for Billing Adjustment form after repair.

What is the common City of Sarasota water rate?

The 2025-2026 rate brochure lists potable water usage at $5.06 per 1,000 gallons and a 5/8-inch meter base charge of $21.27 for every 6,000 gallons. Outside-city customers may pay 120% of stated rate plus a 25% surcharge.

30-Second Sarasota Water Checklist

Pay/login: use SarasotaFL.gov/PayMyUtilityBill; guest payment is available, and autopay customers should confirm they re-registered in the new system.

Call: Utility Billing 941-263-6260; water/sewer emergency after hours 941-263-6884; county utility customers should call Sarasota County at 941-861-6790.

Office: City Utility Billing is at 1575 2nd Street, First Floor; customer counter is Monday-Friday 8 AM-4:30 PM.

Rates: 2025-2026 brochure lists potable water at $5.06 per 1,000 gallons and common 5/8" meter base at $21.27.

High bill: check service line, slab, backflow, water heater, toilet, irrigation, pressure cleaning, landscape and vacancy/base charges before requesting review.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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