Salt Lake City Water Utility: Pay, Log In, Call, Report or Start Service
Use this guide for Salt Lake City Department of Public Utilities customers who need to pay a bill, create a utility login, call customer service, report a water/sewer/stormwater emergency, start service, understand 2026 rate changes, check WaterMAPS, apply for assistance, or handle a high-bill problem.
Start Here: Choose the Right Salt Lake City Utility Route
User need |
Official route |
Have ready |
Important SLC detail |
|---|---|---|---|
Pay bill / log in online |
Email, password, account number, house number or last name, DOB/last 4 SSN/Tax ID/driver license if registering. |
The portal can pay bills, view billing history, set automatic withdrawal, add/remove accounts, view water use chart, set E-Statement and change mailing address. |
|
Start new utility service |
Service address, email, completed application, uploaded photo ID, tenant/renter deposit if applicable. |
Application verifies address and email, then asks you to complete, upload documents and sign online. |
|
Pay by phone |
Account number, balance, payment method, confirmation note. |
Phone payment/customer service hours are Monday-Friday, 8 a.m.-5 p.m. |
|
Speak to customer service |
Bill, account number, service address, payment proof, screenshot, notice. |
Use for billing inquiries, water meter turn on/off, utility questions and bill explanations. |
|
Report water/sewer/stormwater emergency |
Address, nearest cross street, issue type, when it started, safety risk. |
24-hour dispatch handles water quality, water main breaks, sewage backup, flooding and illegal dumping. |
|
Pay in person |
1530 S. West Temple, Salt Lake City, UT 84115 |
Bill, account number, ID if account action, payment method. |
The office is open during normal business hours. |
Use drop box |
1530 S. West Temple; also Key Bank Sugarhouse, 2299 S Highland Dr. |
Check/money order with account number. |
Drop-off near the fire hydrant on the north side of 1530 S. West Temple is listed by the City. |
Mail payment |
Salt Lake City Public Utilities, PO Box 840173, Los Angeles, CA 90084-0173 |
Bill stub/account number and check/money order. |
Use mail only when the due date is not urgent. |
Need payment help |
Active disconnection notice, household income documents, bill, account number. |
Project Water ASSIST is managed with the Salt Lake City Chapter of the Salvation Army. |
Important 2026 rate note: current Salt Lake City Public Utilities rates changed again on July 1, 2026 for FY27. If your bill changed mid-year, compare water, sewer, stormwater, street lighting, trash, meter size, usage and franchise fee before assuming it is only a water-use problem.
Official Salt Lake City Public Utilities Contacts
Public Utilities Customer Service
Phone: 801-483-6900
Business hours: Monday-Friday, 8 a.m.-5 p.m.; closed weekends and legal holidays.
Address:
1530 S. West Temple
Salt Lake City, UT 84115
24-Hour Emergency Dispatch
Call: 801-483-6700
Use for water quality, water main breaks, sewage backup, flooding, illegal dumping, and urgent utility problems.
Water Quality Contact
Water quality questions: 801-483-6867
Use for drinking-water questions, CCR paper-copy requests, taste, odor, color or quality concerns.
Route |
Official detail |
Best use |
Practical step |
|---|---|---|---|
Customer Service |
801-483-6900; 8 a.m.-5 p.m. Monday-Friday. |
Billing, account setup, online portal, water meter turn on/off, bill explanation, mailing address changes. |
Call with account number and service address. |
Emergency Dispatch |
801-483-6700; 24 hours. |
Water main break, water quality emergency, sewer backup, flooding, storm drain illegal dumping. |
Give location, cross street and safety hazard first. |
Main Public Utilities office |
1530 S. West Temple, Salt Lake City, UT 84115. |
In-person payment, utility office visit, drop-box location. |
Bring bill, ID and payment method. |
SLC Treasurer’s Office |
City & County Building, 451 S State St., Salt Lake City, UT 84111. |
In-person payment option listed in the portal help information. |
Check hours before going. |
Mail payment |
Salt Lake City Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173. |
Check/money-order payment by mail. |
Not best for shutoff or near-due payments. |
Development Services |
801-483-6727; Monday-Friday, 8:30 a.m.-4 p.m. |
New construction review, water/sewer repair permits, inspections, floodplain and riparian permits. |
Use for construction/permit questions, not monthly bill pay. |
Conservation Manager |
Stephanie Duer, 801-483-6860. |
Water-saving information, landscape tips and conservation program questions. |
Use for drought, outdoor use and efficiency guidance. |
Pay or Log In: Exact Portal Steps
1. Open portal
Use the SLC Public Utilities Customer Account Portal, not a search ad or unrelated payment page.
2. Register correctly
New users need account number, email, password and identity details such as house number/last name and DOB/SSN/Tax ID/driver license.
3. Pick task
Pay, view history, add accounts, set automatic withdrawal, view water use chart, or set E-Statement.
4. Save proof
Keep confirmation, date, amount, payment method and account number.
Portal feature |
What it does |
Use when |
Watch out |
|---|---|---|---|
Pay your water bill |
Submit payment through the online customer portal. |
You want fast online payment and proof. |
Confirm account and service address before paying. |
Billing history |
View previous bills and account history. |
You are comparing high bills or checking past due dates. |
Compare usage and charges separately. |
Pay multiple accounts |
Add/remove multiple accounts in one login. |
You own or manage more than one property. |
Add a single account first, then add more accounts after logging in. |
Automatic payment withdrawal |
Set up recurring withdrawal through the account portal. |
You want the bill paid automatically. |
Check bank/card status before due date. |
Water use chart |
View account water-use pattern. |
You need to investigate high use, irrigation, leak patterns or seasonal changes. |
Smart-meter customers can also use the Sensus customer portal for usage tracking. |
E-Statement |
Set electronic statement delivery. |
You want paperless utility bills. |
Verify email and watch spam folders after enrolling. |
WaterMAPS report |
View USU WaterMAPS landscape water consumption report from bill/consumption menu. |
You want to see whether your landscape is being overwatered. |
WaterMAPS is for residential accounts in the service area and is not updated monthly. |
Password reset |
Use registered email, account number, house number and identity option to reset. |
You forgot login password. |
Password is case-sensitive. |
Start New Utility Service or Update Account Details
Verify address
- Confirm address is within Salt Lake City Public Utilities service area.
- Use the online application route.
- Verify email with code.
- Complete and sign online.
Residential documents
- Upload valid photo ID.
- Front of ID only.
- Acceptable IDs include U.S. driver license, state ID, passport, visa, federal tax ID, tribal ID, permanent resident ID, Matricula Consular, NEXUS or U.S. Armed Forces ID.
- Application may be rejected if ID is not uploaded.
Tenant / renter
- Deposit is due before application can be approved.
- Submit application first.
- Then contact Customer Service at 801-483-6900 to pay deposit.
- Call quickly if application is rejected to avoid interruption.
Commercial account
- Prepare Articles of Organization.
- Upload valid photo ID.
- Additional documentation may be required.
- Examples include Power of Attorney or W-9 depending on situation.
Account setup tip: if the online application is rejected, call 801-483-6900 as soon as possible. The application page warns that delays can risk interruption to water service.
2026 Bill, Rates and Mid-Year Rate Change
Monthly bill
Salt Lake City reads meters and bills customers monthly.
Bill contents
The monthly bill can include water, garbage pickup, sewer, stormwater, street lighting and franchise fee.
Due timing
Bills are due 21 days after the mailing date.
Franchise fee
City residents pay a 6% franchise fee on water, sewer and stormwater charges.
Bill line |
What it means |
User action |
|---|---|---|
Water service |
Drinking water service and usage tied to meter size and consumption. |
Compare ccf usage and service-line size before calling. |
Sewer |
Wastewater collection/treatment; applies to customers within Salt Lake City boundaries. |
Check winter average/annualized use if sewer charge changed. |
Stormwater |
Flood control and stormwater management; applies to Salt Lake City boundary customers. |
Residential charge differs for under/over .25 acre categories. |
Trash collection |
Trash fee appears on the water utility bill for residential housing units. |
For pickup times, extra bins, recycling or holiday schedule, contact Sustainability/Public Services route. |
Street lighting |
Public street-lighting service and maintenance. |
Do not confuse street-light charge with water usage. |
Franchise fee |
6% fee on water, sewer and stormwater charges for city residents. |
Include it when comparing old and new bills. |
Outside city boundaries |
Customers outside city boundaries are billed for water service only; water rates are higher in county service areas. |
Confirm whether your address is inside Salt Lake City or in the county service area. |
Rate example |
2026 monthly cost shown by City |
2027 / current FY27 comparison shown by City |
Reader note |
|---|---|---|---|
Salt Lake City residential minimum water use, 6 ccf, 3/4" |
$40.71 |
$53.90 |
Rates approved for FY27 took effect July 1, 2026. |
Salt Lake City residential low water use, 8 ccf, 3/4" |
$47.15 |
$61.52 |
Use as an example, not exact bill forecast. |
Salt Lake City residential medium water use, 21 ccf, 3/4" |
$104.77 |
$129.72 |
High summer use can push total bill much higher. |
Salt Lake City residential high water use, 61 ccf, 1" |
$304.19 |
$367.19 |
Check irrigation and leaks quickly. |
Salt Lake County service-area minimum water use, 6 ccf, 3/4" |
$54.96 |
$72.77 |
County service-area water rates are higher than city rates. |
SLC sewer residential minimum, 2 ccf |
$20.82 |
$29.26 |
Sewer applies only inside Salt Lake City boundaries. |
SLC stormwater residential less than .25 acre |
$10.50 in 2026 |
Prior comparison listed $8.75 in 2025 |
Separate from water usage. |
SLC stormwater residential more than .25 acre |
$14.70 in 2026 |
Prior comparison listed $12.25 in 2025 |
Lot/property category matters. |
Water Outage, Main Break, Sewer Backup or Stormwater Emergency
24-Hour Dispatch
Call: 801-483-6700
Use for water main breaks, sewage backup, flooding, illegal dumping and urgent utility emergencies.
During outage
Do not enter construction zones, do not repeatedly turn on taps, and do not use dishwashers or washing machines while water is off.
After service returns
If water is discolored, run cold water for 5 minutes. If it does not clear, wait 1-2 hours and try cold water again.
Problem |
Use this route |
What to say |
Immediate step |
|---|---|---|---|
Water main break / street leak |
“Water is flowing/bubbling at [address/cross street]. It started around [time].” |
Stay clear of work zones and flooded pavement. |
|
Emergency water outage |
Emergency dispatch if not already known. |
“No water at [address]. Neighbors [are/are not] affected.” |
Turn faucets off after checking so pressure/air return does not damage plumbing. |
Sewage backup or odor |
“Sewage is backing up/odor is present at [fixture/floor drain/street/yard].” |
Avoid wastewater contact and stop using fixtures if backup worsens. |
|
Street flooding / storm drain issue |
Emergency dispatch for street flooding or illegal discharge/dumping into storm drains. |
“Stormwater flooding/illegal dumping at [location], moving toward [street/drain/property].” |
Do not enter moving water or blocked drains. |
Water quality concern |
Emergency dispatch for urgent quality; water quality line for non-urgent questions. |
“Water has [odor/taste/color] at [hot/cold/all taps] since [time].” |
Note whether neighbors are affected and whether it clears after cold-water flushing. |
Prepare before outages: Salt Lake City advises keeping water in a 96-hour kit, plus hand sanitizer or wipes. Emergency outages can happen at any time because of main breaks, hydrant repairs or critical maintenance.
High Bill, Water Use Chart, Smart Meter and WaterMAPS
Water use chart
The billing portal lets customers view water use charts.
Smart meter portal
If a smart meter is installed, the Sensus portal helps track and manage water usage.
WaterMAPS
Residential account holders can view USU WaterMAPS reports to compare landscape water needs and use.
Rate calculator
Use the City rate calculator for estimates, but remember it does not include all fixed charges.
High-bill check |
What to look for |
Likely issue |
Next step |
|---|---|---|---|
Water use chart |
Usage spike compared to prior month or same season last year. |
Irrigation, leak, guests, landscape change, longer billing impact. |
Compare ccf use, not just total dollars. |
Smart meter portal |
Daily/hourly pattern if available. |
Continuous overnight usage may indicate leak. |
Check toilets, irrigation, hose bibs and private plumbing. |
WaterMAPS LIR report |
Landscape Irrigation Ratio and five-year landscape water-use data. |
Overwatering compared with landscape needs. |
Log into bill page, select Bill/Consumption, then WaterMAPS tab. |
Meter size |
Water service fee line size in upper-left part of bill. |
Different fixed charge and rate calculator result. |
Use exact line size when estimating rate impact. |
Inside vs outside city |
Whether service address is inside Salt Lake City or county service area. |
County water rates are higher; sewer/stormwater may not apply outside boundaries. |
Confirm service area before comparing with a neighbor. |
Bill line items |
Water, sewer, stormwater, trash, street lighting, franchise fee. |
Total can rise even if water usage is stable. |
Ask customer service to explain which line changed. |
Payment/disconnect |
Past-due notice, reconnect fee, delinquent amount. |
Late payment or disconnection adds cost. |
Call 801-483-6900 before relying on mail near due date. |
Payment Assistance, Abatements and Shutoff Risk
Project Water ASSIST
Public Utilities partners with the Salt Lake City Chapter of the Salvation Army to help qualifying customers who need utility-bill assistance.
Eligibility basics
Applicants must have household income at or below 150% of the Federal Poverty line and an active disconnection notice.
Apply / ask questions
Call the Salt Lake City Chapter of the Salvation Army at 801-969-0526 or Public Utilities at 801-483-6900.
Situation |
Best action |
Prepare before calling |
|---|---|---|
Past-due bill |
Call 801-483-6900 before service is terminated. |
Account number, service address, amount due, due date, notice. |
Active disconnection notice |
Ask about Project Water ASSIST and contact Salvation Army. |
Disconnection notice, income proof, household details, bill. |
Need bill reduction / abatement |
Check Salt Lake County Tax Abatement Program. |
Call Salt Lake County at 385-468-8300 option 2. |
Service already terminated |
Ask Customer Service for exact delinquent amount plus reconnection fee. |
Payment proof, account number and address. |
Cannot understand bill |
Ask customer service to walk line-by-line through water, sewer, stormwater, trash, street lighting and franchise fee. |
Current bill and prior bill for comparison. |
Conservation, Stage 2 Advisory and Outdoor Water Use
Stage 2 advisory
Salt Lake City’s Public Utilities service area is under a Stage 2, mild Water Shortage Advisory for drought response.
Voluntary reduction
Residents and businesses are asked to voluntarily reduce indoor and outdoor water use.
System goal
The advisory calls for a reduction of 10 million gallons of water per day across the service area.
Conservation tool |
What it helps with |
Best user action |
|---|---|---|
Water use chart |
Shows account usage trend. |
Watch for high irrigation months and sudden spikes. |
Smart meter portal |
Helps accurately track and manage water usage where smart meter is installed. |
Set up access at my-slc.sensus-analytics.com. |
WaterMAPS report |
Compares landscape water use against landscape needs using USU software. |
Open bill account, select Bill/Consumption, then WaterMAPS tab. |
Utah Water Savers |
Rebates/rewards for water-smart landscaping, toilet replacement and smart sprinkler controllers. |
Check eligibility before buying equipment. |
Free water check |
Landscape and irrigation efficiency support. |
Use before summer bills climb. |
Garden/landscape guidance |
Local climate and terrain tips. |
Contact Conservation Program Manager or use conservation pages. |
Practical water-saving move: check WaterMAPS and your water-use chart before changing the whole landscape. The goal is to find whether the bill is caused by real landscape need, overwatering, a controller schedule, broken irrigation, or a hidden leak.
Water Quality, Sources, CCR and Lead Service Lines
2026 CCR
The 2026 Drinking Water Quality Report covers regulated contaminants detected during 2025 and reports no drinking-water violations issued in 2025.
Wasatch source water
More than 60% of Salt Lake City drinking water starts in mountain streams from nearby Wasatch canyons; deep wells supplement in summer.
Lead program
Salt Lake City launched a Lead Service Line Replacement Program on April 29, 2026, with replacement of the first residential lead water service line.
Water quality question |
Direct answer |
User action |
|---|---|---|
Where does SLC drinking water come from? |
Wasatch canyon streams provide more than 60%; deep Salt Lake Valley wells supplement summer demand. |
Use the Water Quality page and service area/watershed map for source context. |
Is well water different? |
The City says well water meets drinking-water standards but is harder, with more minerals than source water. |
Hardness or mineral taste can be seasonal/source-related. |
Where is the annual report? |
Use the 2026 Drinking Water Quality Report in English or Spanish. |
Read it for regulated contaminants, source water and public notices. |
Were there 2025 violations? |
The 2026 CCR page says no drinking-water violations were issued in 2025. |
Still check active notices for current issues. |
Who answers quality questions? |
Water Quality contact: 801-483-6867. |
Call with address, tap affected, hot/cold/all taps and when issue began. |
Does SLC have a lead service line map? |
The Water Quality page links service line material map and SLC Lead and Copper Program. |
Check your address/material status if your home is older or you receive a notice. |
What if water is discolored after outage? |
Run cold water 5 minutes; if not clear, wait 1-2 hours and try cold water again. |
Call if discoloration continues or there is an active safety notice. |
Map: Salt Lake City Public Utilities Office
Use this map for the Salt Lake City Department of Public Utilities business office at 1530 S. West Temple, Salt Lake City, UT 84115. The City also lists drop-box and in-person payment options connected to this location.
Location / route |
Address / phone |
Best use |
|---|---|---|
Public Utilities Customer Service |
1530 S. West Temple, Salt Lake City, UT 84115; 801-483-6900 |
Billing, portal help, in-person payment, account questions, water meter turn on/off. |
Main drop box |
Near the fire hydrant on the north side of 1530 S. West Temple. |
After-hours check/money-order drop. |
Key Bank Sugarhouse drop box |
2299 S Highland Dr., Salt Lake City, UT 84106 |
Alternate payment drop box listed in portal help. |
SLC Treasurer’s Office |
City & County Building, 451 S State St., Salt Lake City, UT 84111 |
In-person payment option listed in portal help. |
Mail payment |
Salt Lake City Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173 |
Mail check/money-order payment with account details. |
Emergency dispatch |
801-483-6700 |
Water main break, sewer backup, flooding, water quality emergency, illegal dumping. |
Salt Lake City Water Utility FAQ
What is the Salt Lake City Water Utility phone number?
Call Salt Lake City Public Utilities Customer Service at 801-483-6900 during Monday-Friday business hours, 8 a.m.-5 p.m.
What is the 24-hour emergency number?
Call 801-483-6700 for utility emergencies such as water main breaks, sewer backups, flooding, water quality emergencies or illegal dumping into storm drains.
Where do I pay my Salt Lake City water bill online?
Use the SLC Public Utilities Customer Account Portal at dotnet.slcgov.com/PublicUtilities/Internet/Login/LoginDesktop. The portal supports bill payment, billing history, automatic withdrawal, water-use charts, E-Statements and account changes.
How do I register for the online utility portal?
New users need an account number, email address, password, house number or last name, and one identity option such as date of birth, last four of SSN, Tax ID or driver license number. Registration must be completed through the email activation link.
Where is the Salt Lake City Public Utilities office?
The business address and in-person customer-service location is 1530 S. West Temple, Salt Lake City, UT 84115.
Where do I mail a Salt Lake City water bill payment?
Mail payment to Salt Lake City Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173. Include the bill stub or account number.
How do I start new Salt Lake City utility service?
Use the Application for City Utility Service at utilities.slc.gov. The process verifies address, verifies email, asks you to complete the application, upload documents and sign online. Residential users must upload a valid photo ID.
Do renters need a deposit?
Yes. The application page says tenants and renters must pay a deposit before the application can be approved. After submitting the application, contact Customer Service at 801-483-6900 to pay the deposit.
Why did my 2026 Salt Lake City utility bill increase?
Possible reasons include July 1, 2026 rate changes, water usage, meter size, sewer, stormwater, trash, street lighting, a 6% franchise fee, county service-area rates, irrigation or a leak.
How can I get help paying my Salt Lake City utility bill?
Project Water ASSIST helps qualifying customers through the Salt Lake City Chapter of the Salvation Army. Applicants need household income at or below 150% of the Federal Poverty line and an active disconnection notice. Call 801-969-0526 or 801-483-6900.
30-Second Salt Lake City Water Checklist
Pay/login: use the SLC Public Utilities Customer Account Portal, not a third-party ad page.
Phone: Customer Service is 801-483-6900; 24-hour emergency dispatch is 801-483-6700.
Office: 1530 S. West Temple, Salt Lake City, UT 84115.
Mail: Salt Lake City Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173.
Start service: apply online, upload photo ID, verify email, and renters should call to pay deposit after submitting.
High bill: check ccf usage, meter size, WaterMAPS, smart meter data, sewer, stormwater, trash, street lighting, franchise fee and July 1, 2026 rate changes before calling.

Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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